Brockenhurst College
Southampton, Hampshire
Jul 28, 2025
Full time
Here at Brockenhurst College , we are looking to recruit an Employment Support Administrator on a full-time, permanent basis at our Basepoint Office in Southampton. In return, you will receive a competitive salary of £23,556 per annum . We are a high-achieving college attracting around 2,800 sixth form students annually. Located within the stunning New Forest National Park, we offer a wide range of courses and superb facilities. The Role: As our Employment Support Administrator , you will provide comprehensive administrative support as part of the Employment Support Services Team (Quickstart). Quickstart is the employment support team for Brockenhurst College, based in Southampton, offering fully funded courses to unemployed adults to support their return to work or progress towards employment. Responsibilities: Provide efficient administrative support for the team, including managing messages, processes, and systems, with a focus on logging customer referrals accurately on Access Databases. Respond to enquiries via telephone and email, providing accurate advice and maintaining the generic email account and social media. Maintain learner packs, documentation, and track relevant paperwork including pre-enrolment, pre-course, and post-course completion. Support tutors with course-related tasks, including classroom setup, exam invigilation, and maintaining the learner break room. Handle queries from learners, visitors, partners, tutors, and the public. Track learners post-course to ensure accurate destination data is collected. Provide learning support materials, order supplies, and assist with filing and storage systems. Assist the Curriculum Leader and Coordinator with administrative tasks and liaise with external organisations relevant to employment services. Support colleagues and work flexibly to cover events when needed. Perform duties with accuracy, diplomacy, and confidentiality. Undertake any other duties as reasonably requested. Ideal Candidate: GCSE C in English or equivalent Willingness to work towards a digital/IT qualification Experience in a busy office environment Experience preparing reports, formal documents, and general communications Experience maintaining files and records Ability to plan work routines effectively Proficiency in Microsoft Office, including Outlook, Word, and Excel Benefits: 25 days leave plus Bank Holidays and Christmas closure (pro-rata for part-time staff) Option to purchase additional leave through the Leave Purchase Scheme Confidential Employee Assistance Programme On-site nursery with competitive rates Enrolment in the Local Government Pension Scheme Free eye care vouchers Free secure onsite parking Discounts on shopping, travel, and healthcare Access to onsite gym and sports facilities Weekly staff football games If you believe you are the right candidate, please click ' apply ' now! The College is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. The successful applicant will undergo safeguarding checks, including an enhanced DBS, and must provide proof of right to work in the UK.