Nationwide Platforms

We have a new career opportunity for a Hire Desk Team Leader to join the team based at our depot in Bellshill reporting to the Head of Customer Service & Logistics. This position provides an exciting opportunity for direct line management and support to a group of Hire Desk Controllers who handle the end-to-end customer experience for a set portfolio of strategic customers. You will act as an escalation point for your team and proactively provide feedback and coaching to them, whilst ensuring business objectives are delivered and high customer satisfaction levels are achieved. Main Duties include: Effectively line manage the Hire Desk Controllers, adopting a proactive approach to ensure that the target for revenue, conversion, productivity, contract accuracy, response times and call/email quality are met consistently each month. Take an active role in supporting the team with workload and to co-ordinate this. You will be expected to handle incoming queries and to ensure effective management of calls and inboxes throughout the day. Manage the conversion of hire enquiries into orders to ensure achievement of revenue targets and maximise all additional sales opportunities. Interpret & identify best solutions for customer requirements through your team, ensuring real time capture of customer information. Monitor and promote accuracy of information entered to minimise customer issues and disputes and maximise business efficiency. Promote a customer service centred culture through a sales service model where the customer is at the heart of everything we do to achieve company NPS benchmark. Monitor daily activity and take corrective action in order to meet customer expectations while liaising with other departments. Provide clear first line leadership and direction for team members managing under performance or improvement requirements in a timely manner. Deliver on a clear performance management / coaching framework linked to achieving targets and identify training and development needs. Deal with all customer escalations in a professional, efficient, and timely manner through to resolution. Review management information/reports and follow up on outputs with the team. Ensure compliance to legislative requirements and internal quality, health, safety and environmental policies and standards. Qualification and Experience Requirements: Ideally experience in managing a team, with an ability to coach and develop Experience of working within a busy contact centre with both inbound and outbound call handling Experience in an end to end customer experience environment preferable. Demonstrates a standard of selling & negotiation skills to maximise revenue through a sales through service approach Ability to analyse and interpret reports to drive performance Ability to establish credibility and be decisive, but able to recognise and support the preferences and priorities of the organisation Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment

Business Development Manager - Regional Sales Competitive salary + quarterly bonus (OTE 30% of salary) + car or £6,000 car allowance You'll work with a portfolio of accounts that hire powered access machines, identifying opportunities to sell our market leading fleet of machines and value add services to maximise our share of wallet click apply for full job details

We are currently recruiting an Operations Support Officer to work at our depot in Warrington. Reporting to the Location Service Manager you will be responsible for the daily co-ordination of the engineering function, dealing with Goods in and stores maintenance. Allocation of Engineering jobs to aid the team whilst maintaining an organised level of engineering administration click apply for full job details

HGV Technician Have you ever wondered how those breath-taking overhead camera angles are achieved in movies, or how we get a birds-eye view of a tee shot stroked down the middle of the fairway? The chances are it's because of powered access. This is an excellent opportunity for an experienced HGV Technician to join our Market leading Specialist Vehicles Division at Nationwide Platforms click apply for full job details

Business Development Manager - Regional Sales Competitive salary + quarterly bonus (OTE 30% of salary) + car or £6,000 car allowance You'll work with a portfolio of accounts that hire powered access machines, identifying opportunities to sell our market leading fleet of machines and value add services to maximise our share of wallet click apply for full job details

Business Development Manager - Regional Sales Competitive salary + quarterly bonus (OTE 30% of salary) + car or £6,000 car allowance You'll work with a portfolio of accounts that hire powered access machines, identifying opportunities to sell our market leading fleet of machines and value add services to maximise our share of wallet. You'll also identify, nurture and close opportunities for new business with lapsed accounts and new logo customers. You'll have the support of industry leading operational resources, with regular investment in high quality machines and people. As the market leader we can offer progression opportunities to move into key accounts, strategic accounts and beyond to sales management. Many of our senior management team started out as individual contributors with us. About you: - A proven track record of field sales in the construction rental/hire sector. A structured approach to territory sales planning, customer management and managing a sales pipeline via a CRM. Skilled in developing existing relationships AND new business development i.e. cold calling. Able to build strong internal relationships with operational teams in order to support customer needs. Computer literate in MS Excel, Word & PowerPoint. Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. With an established workforce which supports an inclusive and diverse organisation, we are deeply committed to equal opportunities for our existing and prospective employees and recognise that our people are our greatest asset.