Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Personal Development Coach - £27,560 - £30,680 per annum (Salaries vary depending on experience) Hours 37 hours per week, Monday - Friday Department Housing Location Littlemore, Oxfordshire What You ll Be Doing: Response are recruiting for a Personal Development Coach within our Housing Team. The successful candidate responsible for providing a proactive person-centred approach and support to residents of our Rapid Rehousing Project. Residents may experience conditions such as mental and physical health issues, neurodiversity, drugs and alcohol use and cognitive impairment , criminal history, domestic abuse; family breakdowns, unemployment and abuse. The role helps to get people into supported accommodation; identify individual resident s needs; plan, develop and deliver the independent living skills program; monitor and manage engagement and challenging behaviour in addition to payment of occupancy charges and support and enable residents for moving into more permanent accommodation. Once residents have moved on, the role will deliver low level move on support for a maximum of three months to establish if the resident has settled into their more permanent accommodation. If you are a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you! Overall job responsibility: Some of the core duties include: Support the Project Lead to manage and monitor the waiting list and assessments. Take lead on moving residents in and managing a caseload and supporting other staff caseloads in instances of absence. Diligently carrying out right to rent checks with potential residents and ensuring residents are able to sustain accommodation and providing residents with accurate advice and expectations of the project. Ensure compliance with legal and regulatory requirements in relation to housing management and understanding of tenancy law; expectations and regulations. Support and provide relevant guidance to residents to sustain and manage accommodation successfully. Addressing needs in a person centred approach and documenting all conversations and actions necessary within the database. Handle general administrative duties related to housing management, including filing, data entry, and correspondence. Assist with scheduling and coordinating meetings, inspections, and other housing-related activities. Ensure all housing management processes are carried out in line with organisational policies and procedures. Provide high-quality customer service to tenants and prospective tenants. Offer advice and support on housing-related issues, including disputes and maintenance requests. Work closely with other team members to ensure tenant satisfaction and address any issues promptly. Responding to and logging incidents from residents; benefit notifications; complaints and queries; and passing them on to the relevant person(s). The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have: Specialised knowledge of a function, trade or craft acquired through advanced formal training. BTEC National Certificate/ONC level or 'A' Levels or Scottish Highers in job-related discipline may be included. Training to City & Guilds level 3. (NVQ-3). Knowledge of benefit entitlement and assessments. Experience in supported housing management setting and being able to deliver positive outcomes. Experience of rent accounting. Experience of providing trauma informed care in challenging situations. Understanding of the homeless pathway. Understanding of mental health and its challenges and barriers. Understanding of housing and tenancy regulations and law. Empathetic, honest and reliable, and able to handle sensitive information with discretion. Good literacy and numeracy skills Ability to communicate compassionately and positively with colleagues, clients; third parties and members of the public. High level of record keeping, and accurate communication. Able to remain calm when under pressure and have a resilient manner. Knowledge of welfare benefits; safeguarding; risk assessments; referral management; of refer tenancy at risk; and needs assessments. A genuine interest in reducing homelessness, mental health and well-being with a commitment to delivering Response s mission What We Offer: 33 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme (after probation) Enhanced family friendly leave Flexible and agile working opportunities (role dependent) Professional qualification sponsorship and study leave £500 refer a friend bonus scheme Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS Free flu jabs Free DBS application If this Personal Development Coach position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
Jan 27, 2026
Full time
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Personal Development Coach - £27,560 - £30,680 per annum (Salaries vary depending on experience) Hours 37 hours per week, Monday - Friday Department Housing Location Littlemore, Oxfordshire What You ll Be Doing: Response are recruiting for a Personal Development Coach within our Housing Team. The successful candidate responsible for providing a proactive person-centred approach and support to residents of our Rapid Rehousing Project. Residents may experience conditions such as mental and physical health issues, neurodiversity, drugs and alcohol use and cognitive impairment , criminal history, domestic abuse; family breakdowns, unemployment and abuse. The role helps to get people into supported accommodation; identify individual resident s needs; plan, develop and deliver the independent living skills program; monitor and manage engagement and challenging behaviour in addition to payment of occupancy charges and support and enable residents for moving into more permanent accommodation. Once residents have moved on, the role will deliver low level move on support for a maximum of three months to establish if the resident has settled into their more permanent accommodation. If you are a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you! Overall job responsibility: Some of the core duties include: Support the Project Lead to manage and monitor the waiting list and assessments. Take lead on moving residents in and managing a caseload and supporting other staff caseloads in instances of absence. Diligently carrying out right to rent checks with potential residents and ensuring residents are able to sustain accommodation and providing residents with accurate advice and expectations of the project. Ensure compliance with legal and regulatory requirements in relation to housing management and understanding of tenancy law; expectations and regulations. Support and provide relevant guidance to residents to sustain and manage accommodation successfully. Addressing needs in a person centred approach and documenting all conversations and actions necessary within the database. Handle general administrative duties related to housing management, including filing, data entry, and correspondence. Assist with scheduling and coordinating meetings, inspections, and other housing-related activities. Ensure all housing management processes are carried out in line with organisational policies and procedures. Provide high-quality customer service to tenants and prospective tenants. Offer advice and support on housing-related issues, including disputes and maintenance requests. Work closely with other team members to ensure tenant satisfaction and address any issues promptly. Responding to and logging incidents from residents; benefit notifications; complaints and queries; and passing them on to the relevant person(s). The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have: Specialised knowledge of a function, trade or craft acquired through advanced formal training. BTEC National Certificate/ONC level or 'A' Levels or Scottish Highers in job-related discipline may be included. Training to City & Guilds level 3. (NVQ-3). Knowledge of benefit entitlement and assessments. Experience in supported housing management setting and being able to deliver positive outcomes. Experience of rent accounting. Experience of providing trauma informed care in challenging situations. Understanding of the homeless pathway. Understanding of mental health and its challenges and barriers. Understanding of housing and tenancy regulations and law. Empathetic, honest and reliable, and able to handle sensitive information with discretion. Good literacy and numeracy skills Ability to communicate compassionately and positively with colleagues, clients; third parties and members of the public. High level of record keeping, and accurate communication. Able to remain calm when under pressure and have a resilient manner. Knowledge of welfare benefits; safeguarding; risk assessments; referral management; of refer tenancy at risk; and needs assessments. A genuine interest in reducing homelessness, mental health and well-being with a commitment to delivering Response s mission What We Offer: 33 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme (after probation) Enhanced family friendly leave Flexible and agile working opportunities (role dependent) Professional qualification sponsorship and study leave £500 refer a friend bonus scheme Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS Free flu jabs Free DBS application If this Personal Development Coach position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Housing & Income Support Officer - £31,200 £36,400 per annum (Salaries vary depending on experience) Hours 37 hours per week, Monday - Friday Department Housing & Property Location Littlemore, Oxfordshire What You ll Be Doing: Response are recruiting for a Housing & Income Support Officer within our Housing & Property Team. The Housing & Income Support Officer will provide robust occupancy related support, income management, and safeguarding interventions within supported accommodation. They will ensure residents sustain their occupancies, manage payments, and receive necessary support while maintaining compliance with housing regulations and safeguarding policies. The postholder will work closely with internal teams, external agencies, and vulnerable residents to promote financial stability, housing security, and overall well-being. If you are a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you! Overall job responsibility: Some of the core duties include: Monitor rent accounts, identify arrears, and take proactive steps to prevent debt escalation. Engage with residents to agree on affordable repayment plans and provide budgeting support. Assist residents in accessing Housing Benefit, Universal Credit, and other financial and/or benefit entitlements. Work closely with the Finance team to address outstanding debts and implement effective debt management strategies. Help residents maintain their occupancies by addressing housing-related challenges such as rent issues, challenging behaviour, non-engagement, and property maintenance concerns. Conduct regular occupancy sustainment visits, tenancy reviews, inspections, health and safety visits, welfare checks, and support assessments. Identify safeguarding concerns, ensuring they are reported and escalated in line with organisational and legal requirements. Work with support agencies, social services, and safeguarding leads to ensure residents receive the necessary protection and interventions. Maintain accurate and confidential records of safeguarding cases and actions taken. Assist in managing occupancy breaches, challenging behaviour complaints, and safeguarding incidents. Support the allocation and void management process to ensure smooth transitions for new residents. Conduct property inspections, ensuring homes meet health & safety and housing compliance standards. Develop strong working relationships with external agencies, such as local authorities, welfare services, and safeguarding teams. Organise workshops and one-to-one sessions on financial management, tenancy sustainment, and safeguarding awareness. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have: Relevant qualification in housing management, safeguarding, or a related field (e.g., CIH Level 3, Diploma in Housing, or equivalent experience). Safeguarding and welfare benefits training (or willingness to undertake). Strong knowledge of rent collection processes, arrears prevention, and welfare benefits Experience in housing management, income collection, or occupancy sustainment. Experience working with vulnerable residents and understanding safeguarding protocols. Experience working to strict deadlines without compromising content and service. IT literate with experience using MS Office packages. Ability to identify and respond to safeguarding concerns effectively. Strong communication and negotiation skills to engage with residents and external agencies. Ability to manage caseloads, prioritise workload, and work independently. Strong literacy and numeracy skills Strong planning, organisational and time management skills. Ability to show initiative. Be proactive and identify concerns before they become an incident. Ability to provide non-judgemental, emotional and practical support. Demonstrate respect for difference and diversity. Live our values of Caring, Safe, Creative and Aspirational. What We Offer: 33 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme (after probation) Enhanced family friendly leave Flexible and agile working opportunities (role dependent) Professional qualification sponsorship and study leave £500 refer a friend bonus scheme Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS Free flu jabs Free DBS application If this Housing & Income Support Officer position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 03/03/2026 Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
Jan 20, 2026
Full time
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Housing & Income Support Officer - £31,200 £36,400 per annum (Salaries vary depending on experience) Hours 37 hours per week, Monday - Friday Department Housing & Property Location Littlemore, Oxfordshire What You ll Be Doing: Response are recruiting for a Housing & Income Support Officer within our Housing & Property Team. The Housing & Income Support Officer will provide robust occupancy related support, income management, and safeguarding interventions within supported accommodation. They will ensure residents sustain their occupancies, manage payments, and receive necessary support while maintaining compliance with housing regulations and safeguarding policies. The postholder will work closely with internal teams, external agencies, and vulnerable residents to promote financial stability, housing security, and overall well-being. If you are a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you! Overall job responsibility: Some of the core duties include: Monitor rent accounts, identify arrears, and take proactive steps to prevent debt escalation. Engage with residents to agree on affordable repayment plans and provide budgeting support. Assist residents in accessing Housing Benefit, Universal Credit, and other financial and/or benefit entitlements. Work closely with the Finance team to address outstanding debts and implement effective debt management strategies. Help residents maintain their occupancies by addressing housing-related challenges such as rent issues, challenging behaviour, non-engagement, and property maintenance concerns. Conduct regular occupancy sustainment visits, tenancy reviews, inspections, health and safety visits, welfare checks, and support assessments. Identify safeguarding concerns, ensuring they are reported and escalated in line with organisational and legal requirements. Work with support agencies, social services, and safeguarding leads to ensure residents receive the necessary protection and interventions. Maintain accurate and confidential records of safeguarding cases and actions taken. Assist in managing occupancy breaches, challenging behaviour complaints, and safeguarding incidents. Support the allocation and void management process to ensure smooth transitions for new residents. Conduct property inspections, ensuring homes meet health & safety and housing compliance standards. Develop strong working relationships with external agencies, such as local authorities, welfare services, and safeguarding teams. Organise workshops and one-to-one sessions on financial management, tenancy sustainment, and safeguarding awareness. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have: Relevant qualification in housing management, safeguarding, or a related field (e.g., CIH Level 3, Diploma in Housing, or equivalent experience). Safeguarding and welfare benefits training (or willingness to undertake). Strong knowledge of rent collection processes, arrears prevention, and welfare benefits Experience in housing management, income collection, or occupancy sustainment. Experience working with vulnerable residents and understanding safeguarding protocols. Experience working to strict deadlines without compromising content and service. IT literate with experience using MS Office packages. Ability to identify and respond to safeguarding concerns effectively. Strong communication and negotiation skills to engage with residents and external agencies. Ability to manage caseloads, prioritise workload, and work independently. Strong literacy and numeracy skills Strong planning, organisational and time management skills. Ability to show initiative. Be proactive and identify concerns before they become an incident. Ability to provide non-judgemental, emotional and practical support. Demonstrate respect for difference and diversity. Live our values of Caring, Safe, Creative and Aspirational. What We Offer: 33 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme (after probation) Enhanced family friendly leave Flexible and agile working opportunities (role dependent) Professional qualification sponsorship and study leave £500 refer a friend bonus scheme Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS Free flu jabs Free DBS application If this Housing & Income Support Officer position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 03/03/2026 Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Repairs Administrator - £27,560 - £30,680 per annum (Salaries vary depending on experiences) Hours - 37 hours per week, Monday Friday Service - Housing & Property Location- AG Palmer House, Littlemore, Oxford What You ll Be Doing: Response are looking for an enthusiastic and highly motivated Administrator to join our dedicated Maintenance team within Housing & Property at Response. The Housing team focuses on all aspects of tenancy sustainment and the Property team focus on all day-to-day repairs, planned improvements and cyclical compliance work. This position is suited to someone who wants to utilise their administration skills in a busy and supportive workplace for an organisation that are committed to improving the lives of others. Overall job responsibility - Further detail can be viewed in the Job Description. Some of the core duties include: First point of contact, and customer service representative for all Housing & Property queries Responsible for maintaining the Repairs Mailbox on Outlook and responding to queries within a designated timeframe as outlined Monitoring of the main Housing & Property phone line used by support staff and residents to report any queries, Anti-social behaviour, urgent and non-urgent repairs Using the company system to log and raise repair requests and assign to internal operative/external contractor, within agreed KPI s To work as a cohesive unit with other Repairs Administrators Co-ordinate communication across the Housing and Property department Ensure accurate and consistent record keeping through housing management systems. Ensuring confidentiality and compliance with GDPR regulations. Undertake all training required by Response, participate in supervision, induction, appraisal and attend all relevant meetings. Follow all policies and procedures of Response. Support the smooth operation of Property & Housing and their Manager. Working closely with other Response admin teams to ensure flow of cross departmental information and consistent application of Response processes and procedures. The Successful Applicant: Our main priority is to find people who can live our values every day Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have: GCSE s in English and Maths (or equivalent). Understanding and experience of working in an office environment. IT literate with experience using MS Office packages including Excel. Experience working to strict deadlines without compromising content and service. Good communication skills, written, verbal and listening. Strong planning, organisational and time management skills Ability to work as part of a team Ability to work safely and responsibly without direct supervision and on own initiative. Able to handle confidential information appropriately. Flexible approach to working hours. Strong relationship building skills and to be able to build trusting and honest relationships quickly. What We Offer: 25 days annual leave and standard bank and public holidays Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme? Enhanced family friendly leave Flexible and agile working opportunities (role dependent) Professional qualification sponsorship and study leave £500 refer a friend bonus scheme? Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS Free flu jabs Free DBS application If this Repairs Administrator position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date 02/03/2026 All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.
Jan 20, 2026
Full time
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Repairs Administrator - £27,560 - £30,680 per annum (Salaries vary depending on experiences) Hours - 37 hours per week, Monday Friday Service - Housing & Property Location- AG Palmer House, Littlemore, Oxford What You ll Be Doing: Response are looking for an enthusiastic and highly motivated Administrator to join our dedicated Maintenance team within Housing & Property at Response. The Housing team focuses on all aspects of tenancy sustainment and the Property team focus on all day-to-day repairs, planned improvements and cyclical compliance work. This position is suited to someone who wants to utilise their administration skills in a busy and supportive workplace for an organisation that are committed to improving the lives of others. Overall job responsibility - Further detail can be viewed in the Job Description. Some of the core duties include: First point of contact, and customer service representative for all Housing & Property queries Responsible for maintaining the Repairs Mailbox on Outlook and responding to queries within a designated timeframe as outlined Monitoring of the main Housing & Property phone line used by support staff and residents to report any queries, Anti-social behaviour, urgent and non-urgent repairs Using the company system to log and raise repair requests and assign to internal operative/external contractor, within agreed KPI s To work as a cohesive unit with other Repairs Administrators Co-ordinate communication across the Housing and Property department Ensure accurate and consistent record keeping through housing management systems. Ensuring confidentiality and compliance with GDPR regulations. Undertake all training required by Response, participate in supervision, induction, appraisal and attend all relevant meetings. Follow all policies and procedures of Response. Support the smooth operation of Property & Housing and their Manager. Working closely with other Response admin teams to ensure flow of cross departmental information and consistent application of Response processes and procedures. The Successful Applicant: Our main priority is to find people who can live our values every day Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have: GCSE s in English and Maths (or equivalent). Understanding and experience of working in an office environment. IT literate with experience using MS Office packages including Excel. Experience working to strict deadlines without compromising content and service. Good communication skills, written, verbal and listening. Strong planning, organisational and time management skills Ability to work as part of a team Ability to work safely and responsibly without direct supervision and on own initiative. Able to handle confidential information appropriately. Flexible approach to working hours. Strong relationship building skills and to be able to build trusting and honest relationships quickly. What We Offer: 25 days annual leave and standard bank and public holidays Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme? Enhanced family friendly leave Flexible and agile working opportunities (role dependent) Professional qualification sponsorship and study leave £500 refer a friend bonus scheme? Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS Free flu jabs Free DBS application If this Repairs Administrator position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date 02/03/2026 All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Mental Health Support Worker - £25,325 - £27,378 per annum (Salaries vary depending on experiences) Hours 37 hours per week, Monday Sunday, inclusive of bank holidays, shifts include mornings, evenings & weekends. Service Scrutton Close & Newman Court, Oxford. What You ll Be Doing: Response is looking for an enthusiastic, caring person to join their dedicated team at Scrutton Close & Newman Court! The Scrutton Close/Newman Court team focus on supporting clients within their own accommodation. Staff offer a high level of support, and work closely with clients to achieve their personal goals and gain increased independence before taking the next step in their journey. As a Mental Health Support Worker, you will be responsible for providing person-centred support to residents with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment. Support workers work with residents to enable them to achieve and sustain a rewarding life in the community. Working proactively with residents to promote independence, well-being and ability to manage their own mental health. Staff are responsible for ensuring safety is always maintained though good housing management, risk assessment and health & safety practice. Supporting people to maintain tenancies, look after their homes and develop daily living skills. Our clients really appreciate the passion from our Support Workers too: The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years. Client in Adult Services. Overall job responsibility : Further detail can be viewed in the Job Description. Some of the core duties include: Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation. Foster a supportive and empowering environment that promotes residents' independence. Support and monitor clients physical and mental health through key working and ensuring access where appropriate to primary health services or liaising with mental health services. Support clients to attend appointments where required. Ensure daily paperwork is completed. Support the Service Manager to achieve monthly service Comply with all Health and Safety measures to keep residents, visitors, colleagues and yourself safe. Work with all residents using a trauma informed approach using the 6 principles of trauma informed care: Safety, Trust, Choice, Collaboration, Empowerment and Cultural Consideration Promote family, friend and carers engagement, ensuring they are involved in their loved one s support and given information about the service. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day Caring, Safe, Creative and Aspirational. Essential criteria: GCSE s in English and Maths (or equivalent) A commitment to undertake continual personal development including completing the Care Certificate IT literate with experience using MS Office packages. Good communication skills, written, verbal and listening. Ability to provide non-judgemental, emotional and practical support to residents. A genuine interest in mental health and well-being with a commitment to delivering Response's mission. Demonstrates high levels of personal and professional integrity working to Response s vision, mission and values Ability to follow health and safety procedures. Demonstrate respect for difference and diversity What We Offer: 33 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme Enhanced family friendly leave Professional qualification sponsorship and study leave £500 refer a friend bonus scheme Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS Free flu jabs Free DBS application You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients. If this Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date 23/02/2026 Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
Jan 12, 2026
Full time
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Mental Health Support Worker - £25,325 - £27,378 per annum (Salaries vary depending on experiences) Hours 37 hours per week, Monday Sunday, inclusive of bank holidays, shifts include mornings, evenings & weekends. Service Scrutton Close & Newman Court, Oxford. What You ll Be Doing: Response is looking for an enthusiastic, caring person to join their dedicated team at Scrutton Close & Newman Court! The Scrutton Close/Newman Court team focus on supporting clients within their own accommodation. Staff offer a high level of support, and work closely with clients to achieve their personal goals and gain increased independence before taking the next step in their journey. As a Mental Health Support Worker, you will be responsible for providing person-centred support to residents with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment. Support workers work with residents to enable them to achieve and sustain a rewarding life in the community. Working proactively with residents to promote independence, well-being and ability to manage their own mental health. Staff are responsible for ensuring safety is always maintained though good housing management, risk assessment and health & safety practice. Supporting people to maintain tenancies, look after their homes and develop daily living skills. Our clients really appreciate the passion from our Support Workers too: The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years. Client in Adult Services. Overall job responsibility : Further detail can be viewed in the Job Description. Some of the core duties include: Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation. Foster a supportive and empowering environment that promotes residents' independence. Support and monitor clients physical and mental health through key working and ensuring access where appropriate to primary health services or liaising with mental health services. Support clients to attend appointments where required. Ensure daily paperwork is completed. Support the Service Manager to achieve monthly service Comply with all Health and Safety measures to keep residents, visitors, colleagues and yourself safe. Work with all residents using a trauma informed approach using the 6 principles of trauma informed care: Safety, Trust, Choice, Collaboration, Empowerment and Cultural Consideration Promote family, friend and carers engagement, ensuring they are involved in their loved one s support and given information about the service. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day Caring, Safe, Creative and Aspirational. Essential criteria: GCSE s in English and Maths (or equivalent) A commitment to undertake continual personal development including completing the Care Certificate IT literate with experience using MS Office packages. Good communication skills, written, verbal and listening. Ability to provide non-judgemental, emotional and practical support to residents. A genuine interest in mental health and well-being with a commitment to delivering Response's mission. Demonstrates high levels of personal and professional integrity working to Response s vision, mission and values Ability to follow health and safety procedures. Demonstrate respect for difference and diversity What We Offer: 33 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme Enhanced family friendly leave Professional qualification sponsorship and study leave £500 refer a friend bonus scheme Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS Free flu jabs Free DBS application You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients. If this Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date 23/02/2026 Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
