Camping and Caravanning Club

Email Marketing/CRM Assistant Permanent Full time - £25,500kpa The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for an Email Marketing/CRM Assistant on a permanent contract within our Marketing department. The Email Marketing/CRM Assistant supports the Email Marketing/CRM team in the day-to-day execution and maintenance of email marketing campaigns. This role helps ensure the delivery of timely, accurate, and on-brand email communications that support lead nurturing, customer engagement, and conversion goals, upholding the Club brand standards. Daily duties and responsibilities will include: Assist in the build, testing, scheduling, and deployment of various email marketing campaigns (newsletters, promotional emails, automated journeys, transactional communications) using the email platform. Administer the team's email deployment calendar and schedule, ensuring all deadlines are met. Track the status of email tasks, content, and assets across the execution workflow. Conduct rigorous quality checks and cross email client testing on email campaigns prior to deployment to ensure accuracy, responsiveness, and consistent rendering across various email clients and devices. Monitor key email metrics (e.g., open rates, click-through rates) and assist in gathering data and preparing regular performance reports for the team. Assist in reviewing and implementing updates or content refreshes to existing email automation series (journeys). Support the setup and execution of A/B tests on email elements (subject lines, content, CTAs, send times) as directed, recording results and insights. Implement audience segmentation lists and updates within the email platform to support targeted campaigns. Work with wider department including design teams to confirm email assets and copy are engaging, on-brand, and meet technical requirements for email delivery. Assist with email platform management tasks, including managing lists, ensuring data hygiene, and troubleshooting basic technical issues related to deployment and automation working with line manager. Ensure all email activities adhere to relevant data protection and marketing regulations. Provide essential administrative and campaign support to the Email Marketing/CRM Manager and the broader marketing team, helping to integrate email activities with wider marketing initiatives. Contribute ideas and relevant information during planning and meeting sessions to help align campaigns with departmental goals. We are looking for the following in applications: GCSE/Level 2 equivalent in English and Maths. Basic familiarity with campaign building, list management, and reporting. Experience in a digital marketing or administrative capacity, preferably with exposure to email marketing platforms Proficient skills in all Microsoft Office packages, especially Excel. Excellent written and verbal communication skills, with strong attention to detail and proof-reading skills. The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period). We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV Applications close: 10th September 2026

Production Planner CONTRACT TYPE Full time, Fixed term contract 12 months, maternity cover - £35k pa - £40k pa The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Production Planner on a fixed term contract to cover maternity leave. The role sites within our Marketing department and the role holder will be is responsible for managing the successful delivery of complex projects via the studio and agencies, ensuring projects are delivered within budget and to the satisfaction of all stakeholders. The Production Planner will work closely with external agencies (above and below the line) and will be responsible for project planning, resource allocation, risk management, and project reporting and will be pivotal in driving innovation and delivering value to our internal Publications and Marketing teams and wider Club. Daily duties and responsibilities will include: Work closely with the Head of Creative to ensure the Club s core values and objectives are adhered to when producing any given project. Develop and maintain clear project plans, timelines, and budgets to ensure successful project delivery for the Club Work with external creative agencies, following their protocols to ensure work is produced to an accurate brief, in good time with clear direction, support and within SLAs Collaborate with internal teams to define project scope, goals, and deliverables. Manage project risks and issues, ensuring to develop contingency plans to mitigate potential problems. Facilitate communication and collaboration between team members, stakeholders, and clients, translating client needs into innovative and impactful creative solutions. Monitor project progress and provide regular status updates to stakeholders and fellow colleagues in the Creative Studio team to manage expectations Ensure project deliverables meet quality standards and are delivered on time and within budget. Continuously evaluate project processes and identify areas for improvement to increase efficiency and effectiveness. Ensure project documentation is complete, accurate, and up-to-date on our project management system We are looking for the following in applications: GCSE/Level 2 equivalent in English BSc / BA in marketing, communications, business, or project management or equivalent experience Experience working as a creative project manager or production manager in an agency or inhouse role Experience facilitating brainstorming sessions and managing creative workflow Proven ability to manage complex creative projects from concept to completion Ability to build strong working relationships with clients, team members and agencies. The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period). We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV Applications close : 10th September 2026

Service Centre Advisor 37.5 hours per week, working patterns available of Monday- Friday 09.30-17.30 plus 1 in 4 Saturdays 09.00-13.00 (Jan-Aug) contracted and paid as overtime £25,687.70 per annum The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Service Centre Advisor. The successful candidate will play a key role in supporting the Service Centre Management Team by delivering outstanding customer service and high?quality member communication across all channels. The position is focused on consistently meeting agreed KPIs and SLAs whilst maintaining a friendly, professional, and solutions?driven approach. A core part of the role is to add value wherever possible, enhancing every interaction and contributing to the overall success and objectives of the Club. Daily duties and responsibilities will include: Champion the value of Club membership by confidently communicating its benefits and proactively engaging non?members to drive membership growth. Handle all member and non?member bookings for Club Sites, aiming to convert every enquiry into a confirmed booking while offering attractive alternatives when first choice is not available, providing, at all times, sales through service. Manage membership renewals efficiently, processing payments and ensuring a seamless, positive renewal experience for every member. Conduct outbound calls to support retention, bookings management, and other targeted campaigns as directed by the Service Centre Management Team. Be confident, and knowledgeable on all Club products and Services to be able to deliver exceptional service on all calls, both inbound and outbound. To utilise skills of persuasion to encourage members to engage more with us or renew their membership. Provide exceptional service on every call, combining friendliness with professionalism to deliver accurate information and build strong member relationships. Consistently meet and exceed call?handling KPIs, contributing to the overall performance and success of the Service Centre. Drive customer satisfaction in line with Net Promoter Score expectations. To recognise when levels of confidentiality are required and remain professional at all times, ensuring to meet with all relevant legislation including GDPR and payment processing. We are looking for the following in applications: GCSE s or equivalent to include English and Maths Competent with Microsoft packages Experience of working within a busy customer environment or team Experience of customer interactions, service and persuasive skills Develop a good working knowledge, process understanding and time management Excellent customer facing, relationship building and interpersonal skills Excellent standard of verbal and written communication both internally and externally Experience of sales through service and product knowledge The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period). We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV Applications close : 18th May 2026