What are we looking for? We have the opportunity for a strong Administrator to join our Surveyor team on a 6 month fixed term contract. You will be providing administrative support to internal and external customers as part of the Repairs Team, support to the surveying service and receive and respond to customer' maintenance related enquiries and carry out all administrative duties related to this role, whilst providing an excellent level of customer service. This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home. Please note, one of your office days, must be a Friday. However it's important to note that we will need you to be in the office whilst you are training which usually last's around 4-6 weeks, this is so we can get you get up to speed and ensure you are fully set up in your new role. Some of the key tasks and responsibilities include: Manage surveyors diaries Process all works associated with the work to void properties including but not limited to raising work orders, processing keys, booking pre void inspections, follow utilities process and all other voids related tasks as required Book surveyor pre and post inspections Raise auditor requests for surveyors Book mutual exchange inspections for surveyors Complete customer feedback on surveyor related tasks Manage the surveyors email inbox Assist colleagues with all surveyor related enquiries Receive and process repairs requests from customers, staff, external stakeholders and other outside agencies by a variety of means including but not limited to email, telephone, web chat, letter and face to face Administer CRM, Northgate and other databases in use by the organisation. Provide administrative support for the decant process To be successful in this role, we'd be looking for the following... Experience in a role dealing with customers and responding to customer queries Administration experience Experience in monitoring and maintaining databases Excellent IT skills Experience of collating information, reporting and evaluating outcomes What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay - We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
Sep 24, 2022
Full time
What are we looking for? We have the opportunity for a strong Administrator to join our Surveyor team on a 6 month fixed term contract. You will be providing administrative support to internal and external customers as part of the Repairs Team, support to the surveying service and receive and respond to customer' maintenance related enquiries and carry out all administrative duties related to this role, whilst providing an excellent level of customer service. This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home. Please note, one of your office days, must be a Friday. However it's important to note that we will need you to be in the office whilst you are training which usually last's around 4-6 weeks, this is so we can get you get up to speed and ensure you are fully set up in your new role. Some of the key tasks and responsibilities include: Manage surveyors diaries Process all works associated with the work to void properties including but not limited to raising work orders, processing keys, booking pre void inspections, follow utilities process and all other voids related tasks as required Book surveyor pre and post inspections Raise auditor requests for surveyors Book mutual exchange inspections for surveyors Complete customer feedback on surveyor related tasks Manage the surveyors email inbox Assist colleagues with all surveyor related enquiries Receive and process repairs requests from customers, staff, external stakeholders and other outside agencies by a variety of means including but not limited to email, telephone, web chat, letter and face to face Administer CRM, Northgate and other databases in use by the organisation. Provide administrative support for the decant process To be successful in this role, we'd be looking for the following... Experience in a role dealing with customers and responding to customer queries Administration experience Experience in monitoring and maintaining databases Excellent IT skills Experience of collating information, reporting and evaluating outcomes What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay - We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
Additional role requirements: DBS Full UK Driving Licence So what's the role all about? To lead the supervision, operatives and contractors to deliver the highest level of Customer service in a safe & productive manner To effectively manage the Day to Day, Void & Planned Maintenance service towards corporate KPIs Any flexible working arrangements in the role will be subject to agreement with the Head of Direct Labour Services and will need to be of benefit to PA and the individual Some of the key tasks and responsibilities include: Comply with the Health & Safety Policy, ensuring own and others health and safety. Provide effective daily line management of the operational team Manage quality, productivity and service either directly or via delegation Ensure correct and appropriate use of Company property (e.g. Mobile Tech, Vehicle etc.) To provide the highest level of customer care complying with PA Housing Group Policies To liaise as necessary with other sections/trades to ensure implementation and completion of repairs and maintenance works. Performance management of workforce in line with the policies, procedures and practice To be successful in this role, we'd be looking for the following... SSSTS Trade Qualification (C&G/NVQ2) or QBE Asbestos Awareness Experience of Building repairs & refurbishment Experience of carrying out 'Decent Homes' Kitchen & Bathroom, PVC, Roofing works Experience of M&E works Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 25 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. Disclosure and Barring Service: This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
Sep 24, 2022
Full time
Additional role requirements: DBS Full UK Driving Licence So what's the role all about? To lead the supervision, operatives and contractors to deliver the highest level of Customer service in a safe & productive manner To effectively manage the Day to Day, Void & Planned Maintenance service towards corporate KPIs Any flexible working arrangements in the role will be subject to agreement with the Head of Direct Labour Services and will need to be of benefit to PA and the individual Some of the key tasks and responsibilities include: Comply with the Health & Safety Policy, ensuring own and others health and safety. Provide effective daily line management of the operational team Manage quality, productivity and service either directly or via delegation Ensure correct and appropriate use of Company property (e.g. Mobile Tech, Vehicle etc.) To provide the highest level of customer care complying with PA Housing Group Policies To liaise as necessary with other sections/trades to ensure implementation and completion of repairs and maintenance works. Performance management of workforce in line with the policies, procedures and practice To be successful in this role, we'd be looking for the following... SSSTS Trade Qualification (C&G/NVQ2) or QBE Asbestos Awareness Experience of Building repairs & refurbishment Experience of carrying out 'Decent Homes' Kitchen & Bathroom, PVC, Roofing works Experience of M&E works Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 25 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. Disclosure and Barring Service: This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
We are looking for an experienced Team Coordinator, ideally from a Housing background, to join our team! We offer flexible working (2-3 days per week in the office, the rest working from home), Monday - Friday and a long list of additional benefits. So what's the role all about? You will be providing management support to a team of officers who are responsible for providing Intensive Housing Management Service to our Customers including effective management of Independent Living properties and tenancies owned by PA and Leasehold Schemes Provide management support to a team of Resident Managers to support, supervise, train and motivate colleagues within the team. Provide essential management cover in the absence of Team Leader to the Independent Living Neighbourhood Coordinators. Provide practical support with day to day operational duties and problem solving to achieve positive outcomes for our customers for Lease hold and Independent Living schemes. Visit schemes on a frequent basis to undertake H&S checks. Provide cover to Cedars Court and Conniston Close schemes and cover for the Resident Managers during periods of annual leave and sickness as required and in the event of emergencies. Have direct management responsibility for the Resident Managers. Monitor Service 24 and Mole valley reports and take the required action. To provide cover for the duties of the Independent Living Neighbourhood Coordinators in their absence and to monitor the wellbeing and security of the customers. Additional role requirements: DBS check required Full valid driving licence Skills/Qualifications Essential Desirable Experience managing teams of people Yes Experience working within a social housing background Yes Practical experience of working with landlord and tenant law Yes Knowledge of relevant legislation and good practice Yes Please refer to the attached job description to find out more... What's in it for you? Hybrid working - This role permits you to work from home 2/3 days per week. You may be required in the office more during your probation period. Holidays - Starting at 26 days plus bank holidays with an increase of 3 days (pro rata for part time staff) after completion of 3 years' service. Flexible working - You can work flexibly in terms of your work pattern and location, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others. Wellbeing initiative - We have a wellbeing team who offer all sorts of initiatives with your health and wellbeing in mind. Anything from gardening tips to yoga, desk stretch and Zumba. We also offer a self-referral service to Money Advice Plus (MAP) to support with any holistic debt, budgeting, and welfare benefit advice, and we pick up the cost for this service. Plus, an employee helpline if you need a little extra support. Performance Related Pay - We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues. Pension - We have two schemes one with the Social Housing Pension Scheme and the other with Aegon. In both schemes you can elect to pay between 3% and 5% of your pensionable salary each month and we will make a contribution of double your percentage. However, the maximum amount we will pay is 10%. Your development - We want you to be the best that you can and to go on to succeed in whatever role suits you. With that in mind, your development is close to our hearts, so we offer rewards for your professional development because we care about you doing well. We also offer a Health Cash Plan, Bike 2 Work Scheme, Flu Vaccination, Long Service Awards, Interest Free Loan and Perkbox discounts. & much more! Check out our handy benefits flyer to see what else we can offer you! Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing Disclosure and Barring Service: This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. To apply for this role please click on the apply button or for any enquiries please email
Sep 23, 2022
Full time
We are looking for an experienced Team Coordinator, ideally from a Housing background, to join our team! We offer flexible working (2-3 days per week in the office, the rest working from home), Monday - Friday and a long list of additional benefits. So what's the role all about? You will be providing management support to a team of officers who are responsible for providing Intensive Housing Management Service to our Customers including effective management of Independent Living properties and tenancies owned by PA and Leasehold Schemes Provide management support to a team of Resident Managers to support, supervise, train and motivate colleagues within the team. Provide essential management cover in the absence of Team Leader to the Independent Living Neighbourhood Coordinators. Provide practical support with day to day operational duties and problem solving to achieve positive outcomes for our customers for Lease hold and Independent Living schemes. Visit schemes on a frequent basis to undertake H&S checks. Provide cover to Cedars Court and Conniston Close schemes and cover for the Resident Managers during periods of annual leave and sickness as required and in the event of emergencies. Have direct management responsibility for the Resident Managers. Monitor Service 24 and Mole valley reports and take the required action. To provide cover for the duties of the Independent Living Neighbourhood Coordinators in their absence and to monitor the wellbeing and security of the customers. Additional role requirements: DBS check required Full valid driving licence Skills/Qualifications Essential Desirable Experience managing teams of people Yes Experience working within a social housing background Yes Practical experience of working with landlord and tenant law Yes Knowledge of relevant legislation and good practice Yes Please refer to the attached job description to find out more... What's in it for you? Hybrid working - This role permits you to work from home 2/3 days per week. You may be required in the office more during your probation period. Holidays - Starting at 26 days plus bank holidays with an increase of 3 days (pro rata for part time staff) after completion of 3 years' service. Flexible working - You can work flexibly in terms of your work pattern and location, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others. Wellbeing initiative - We have a wellbeing team who offer all sorts of initiatives with your health and wellbeing in mind. Anything from gardening tips to yoga, desk stretch and Zumba. We also offer a self-referral service to Money Advice Plus (MAP) to support with any holistic debt, budgeting, and welfare benefit advice, and we pick up the cost for this service. Plus, an employee helpline if you need a little extra support. Performance Related Pay - We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues. Pension - We have two schemes one with the Social Housing Pension Scheme and the other with Aegon. In both schemes you can elect to pay between 3% and 5% of your pensionable salary each month and we will make a contribution of double your percentage. However, the maximum amount we will pay is 10%. Your development - We want you to be the best that you can and to go on to succeed in whatever role suits you. With that in mind, your development is close to our hearts, so we offer rewards for your professional development because we care about you doing well. We also offer a Health Cash Plan, Bike 2 Work Scheme, Flu Vaccination, Long Service Awards, Interest Free Loan and Perkbox discounts. & much more! Check out our handy benefits flyer to see what else we can offer you! Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing Disclosure and Barring Service: This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. To apply for this role please click on the apply button or for any enquiries please email
So what's the role all about? To ensure the day to day scheduling, admin and void processes are undertaken effectively. Undertake administration tasks such as trackers & invoice processing. Communicate effectively within the immediate team and the larger organisation. Demonstrate excellent customer service skills. This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed. Flexible working arrangements in the role will be subject to agreement with the Head of Direct Labour Services and will need to be of benefit to PA and the individual. Some of the key tasks and responsibilities include: Utilise Impact Response for smart scheduling, utilising operatives skillsets and location Provide administrative support to internal and external customers e.g .Operatives, customer contact centre and contractors Actively work along side and support other departments such as Lettings, Estate sand Tenancy services Demonstrate awareness of Key Performance Indicators and follow best practice to ensure KPI's are achieved Administer information to databases such as Northgate, CRM and Impact Response to ensure prescribed targets are met Demonstrate good customer service skills Ensure works are processed within target dates to ensure customer satisfaction is maximised Prioritise throughout the working day to ensure all dashboards are maintained e.g. emergencies are responded to, works orders are booked in To be successful in this role, we'd be looking for the following... Scheduling experience Administration experience Excellent keyboard and ICT skills Experience of collating information, reporting and evaluating outcomes. Awareness of Health and Safety and how it is applied in a social housing environment. Experience of communicating with service users, staff and other agencies. Updating systems, logs and notes Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 25 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. Disclosure and Barring Service: This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
Sep 23, 2022
Full time
So what's the role all about? To ensure the day to day scheduling, admin and void processes are undertaken effectively. Undertake administration tasks such as trackers & invoice processing. Communicate effectively within the immediate team and the larger organisation. Demonstrate excellent customer service skills. This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed. Flexible working arrangements in the role will be subject to agreement with the Head of Direct Labour Services and will need to be of benefit to PA and the individual. Some of the key tasks and responsibilities include: Utilise Impact Response for smart scheduling, utilising operatives skillsets and location Provide administrative support to internal and external customers e.g .Operatives, customer contact centre and contractors Actively work along side and support other departments such as Lettings, Estate sand Tenancy services Demonstrate awareness of Key Performance Indicators and follow best practice to ensure KPI's are achieved Administer information to databases such as Northgate, CRM and Impact Response to ensure prescribed targets are met Demonstrate good customer service skills Ensure works are processed within target dates to ensure customer satisfaction is maximised Prioritise throughout the working day to ensure all dashboards are maintained e.g. emergencies are responded to, works orders are booked in To be successful in this role, we'd be looking for the following... Scheduling experience Administration experience Excellent keyboard and ICT skills Experience of collating information, reporting and evaluating outcomes. Awareness of Health and Safety and how it is applied in a social housing environment. Experience of communicating with service users, staff and other agencies. Updating systems, logs and notes Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 25 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. Disclosure and Barring Service: This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
Additional role requirements: Basic DBS Full & valid UK driving licence So what's the role all about? Representing Team Purple on the frontline you will act as the face of PA Housing by being a positive ambassador for the services that we provide, working with both internal and external partners to deliver excellent services to our customers. You will take ownership of your own neighbourhood, making sure that it is clean and safe for our customers, whilst building positive relationships with customers in the local community. Through proactive communication via a variety of platforms including social media you will keep customers updated on what is happening in their neighbourhood, identifying and resolving any issues. This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed. This role has a set working time of Mon-Fri, 9am-5pm. Some of the key tasks and responsibilities include: To project a positive image of PA Housing by providing an excellent level of customer service to internal and external customers. Build strong links with our customers within your neighbourhood, spending at least 70% of time out in the neighbourhood. Ensure that regular communication is shared via a range of tools including face to face, and photographs, social media, via the PA Housing website, on noticeboards or through PA on tour events. To be the face of PA Housing; representing Team Purple out on the frontline and in the heart of our neighbourhoods. You will help to actively promote to our customers via these tools that you are the neighbourhood coordinator for the areas that you manage. As the face of PA your name and photograph will be used on a range of digital platforms, in printed material and on noticeboards for publicity purposes or any other promotional, advertising or public relations activity for the benefit of the Company which we consider to be a legitimate interest. Proactively respond to any queries that are raised in relation to your neighbourhood keeping customers updated on progress and updating our CRM system to keep internal colleagues updated. To complete regular Neighbourhood Inspections of the properties within your neighbourhood following the agreed inspection regime to help keep them clean and safe for our customers. You will also help to monitor the performance of our cleaning and grounds maintenance contractors and ensure that any issues are raised with our Estates Team. To be successful in this role, we'd be looking for the following... Educated to A Level standard or the ability to demonstrate suitable experience to meet the requirements of this role. Part or full CIH professional qualification or equivalent. To have worked for a minimum of one year in a housing environment preferably social housing management. Practical experience of working with Landlord and Tenant Law Knowledge of relevant legislation and good practice. Knowledge of social housing management procedures Skills to set you apart: Here are a few more skills we are looking for. Don't worry if you don't tick every box. It's important for us to support you in your role and help you to develop along the way. Team player Puts customers first Passion for service excellence and continuous improvement Displays a 'can do' attitude with drive and enthusiasm Adaptable and flexible approach Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. Disclosure and Barring Service: This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. ..... click apply for full job details
Sep 22, 2022
Full time
Additional role requirements: Basic DBS Full & valid UK driving licence So what's the role all about? Representing Team Purple on the frontline you will act as the face of PA Housing by being a positive ambassador for the services that we provide, working with both internal and external partners to deliver excellent services to our customers. You will take ownership of your own neighbourhood, making sure that it is clean and safe for our customers, whilst building positive relationships with customers in the local community. Through proactive communication via a variety of platforms including social media you will keep customers updated on what is happening in their neighbourhood, identifying and resolving any issues. This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed. This role has a set working time of Mon-Fri, 9am-5pm. Some of the key tasks and responsibilities include: To project a positive image of PA Housing by providing an excellent level of customer service to internal and external customers. Build strong links with our customers within your neighbourhood, spending at least 70% of time out in the neighbourhood. Ensure that regular communication is shared via a range of tools including face to face, and photographs, social media, via the PA Housing website, on noticeboards or through PA on tour events. To be the face of PA Housing; representing Team Purple out on the frontline and in the heart of our neighbourhoods. You will help to actively promote to our customers via these tools that you are the neighbourhood coordinator for the areas that you manage. As the face of PA your name and photograph will be used on a range of digital platforms, in printed material and on noticeboards for publicity purposes or any other promotional, advertising or public relations activity for the benefit of the Company which we consider to be a legitimate interest. Proactively respond to any queries that are raised in relation to your neighbourhood keeping customers updated on progress and updating our CRM system to keep internal colleagues updated. To complete regular Neighbourhood Inspections of the properties within your neighbourhood following the agreed inspection regime to help keep them clean and safe for our customers. You will also help to monitor the performance of our cleaning and grounds maintenance contractors and ensure that any issues are raised with our Estates Team. To be successful in this role, we'd be looking for the following... Educated to A Level standard or the ability to demonstrate suitable experience to meet the requirements of this role. Part or full CIH professional qualification or equivalent. To have worked for a minimum of one year in a housing environment preferably social housing management. Practical experience of working with Landlord and Tenant Law Knowledge of relevant legislation and good practice. Knowledge of social housing management procedures Skills to set you apart: Here are a few more skills we are looking for. Don't worry if you don't tick every box. It's important for us to support you in your role and help you to develop along the way. Team player Puts customers first Passion for service excellence and continuous improvement Displays a 'can do' attitude with drive and enthusiasm Adaptable and flexible approach Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. Disclosure and Barring Service: This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. ..... click apply for full job details
So what's the role all about? As an Income Assistant you will be first point of contact to our tenants mainly via phone and email, providing support with rent queries and arrears advice, recognising the need for support, and arranging relevant referrals to our support teams. You will also support the Income department with contact to tenants to reduce arrears position by collecting payment and or arranging payment plans in line with Income policies. Housing experience is not essential, but you will need to be passionate about customer service with good communication and negotiation skills. This is a hybrid office/home based role, you would be required to come into the office around 2/3 days per week with the rest being from home. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. Some of the key tasks and responsibilities include: Having a good understanding of the status of all rent accounts in the management area and liaise with the Income officers to reduce debt Supporting the Income Hub achieves agreed performance standards Make outbound calls to tenants to reduce rent arrears Work closely with the Income Officers with the management of the Universal Credit Portal Be responsible for monitoring and collection of all sundry debt accounts Assisting customers with rent and service charge enquiries To be successful in this role, we'd be looking for the following... Passionate about customer service Experience of accurate record keeping and data input Ability to communicate clearly, verbal and written Organised with effective time management skills Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
Sep 22, 2022
Full time
So what's the role all about? As an Income Assistant you will be first point of contact to our tenants mainly via phone and email, providing support with rent queries and arrears advice, recognising the need for support, and arranging relevant referrals to our support teams. You will also support the Income department with contact to tenants to reduce arrears position by collecting payment and or arranging payment plans in line with Income policies. Housing experience is not essential, but you will need to be passionate about customer service with good communication and negotiation skills. This is a hybrid office/home based role, you would be required to come into the office around 2/3 days per week with the rest being from home. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. Some of the key tasks and responsibilities include: Having a good understanding of the status of all rent accounts in the management area and liaise with the Income officers to reduce debt Supporting the Income Hub achieves agreed performance standards Make outbound calls to tenants to reduce rent arrears Work closely with the Income Officers with the management of the Universal Credit Portal Be responsible for monitoring and collection of all sundry debt accounts Assisting customers with rent and service charge enquiries To be successful in this role, we'd be looking for the following... Passionate about customer service Experience of accurate record keeping and data input Ability to communicate clearly, verbal and written Organised with effective time management skills Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
