About us Rightio Subcontractor Ltd, is a privately owned SME, based in Oldbury. As one of the UK's leading home repairs and services companies with a network of over 300 fully qualified engineers throughout the country, we pride ourselves on being the best at what we do. Whether it's plumbing, heating, electrics, drainage or locks which need our attention, we strive to offer the best possible customer service and to simply, do things the RIGHTIO way. Every member of our team is dependable and fully trained to deliver the best service possible. Our aim is to give our customers peace of mind, so that when they have a home or business emergency and need to get things repaired, we get it done right, every single time. We are an inclusive, fun and customer-centric team and put simply, our VISION is to provide a customer experience so right, you would never go anywhere else! Key Responsibilities of the Role: As a Logistics Planner, you'll be responsible for allocating jobs to the engineers and keeping customers up to date. You are the face of Rightio which means building rapport, understanding the needs of our customers and prioritising your work load. With a professional phone manner and excellent communications skills, you'll work as part of a young and exciting team to reach targets and help to continue Rightio's growth as a leader in the industry. As the first point of contact for our customers, you'll also be responsible for ensuring all requests are dealt with as quickly as possible and that all of our customers understand what sets us apart from our competitors. Essential Skills Highly motivated with the ability to problem solve Experience in deploying engineers is desirable Knowledge of the maintenance industry Excellent telephone manner and a team player Strong verbal and written communication skills Comfortable working in a fast-paced environment Strong administration skills and IT literacy Driven and target-focused Key Information: Job Types: Full-time, Permanent Salary: £20,592.00 per year Benefits: Company events Company pension Discounted or free food Employee discount Free parking On-site parking Referral programme Store discount Wellness programme Schedule: 8 hour shift Day shift Supplemental pay types: Bonus scheme Ability to commute/relocate: Birmingham, B68 0NP: reliably commute or plan to relocate before starting work (required) COVID-19 considerations: Social distancing, regular deep clean of the office, antibacterial products available.
Jul 23, 2026
Full time
About us Rightio Subcontractor Ltd, is a privately owned SME, based in Oldbury. As one of the UK's leading home repairs and services companies with a network of over 300 fully qualified engineers throughout the country, we pride ourselves on being the best at what we do. Whether it's plumbing, heating, electrics, drainage or locks which need our attention, we strive to offer the best possible customer service and to simply, do things the RIGHTIO way. Every member of our team is dependable and fully trained to deliver the best service possible. Our aim is to give our customers peace of mind, so that when they have a home or business emergency and need to get things repaired, we get it done right, every single time. We are an inclusive, fun and customer-centric team and put simply, our VISION is to provide a customer experience so right, you would never go anywhere else! Key Responsibilities of the Role: As a Logistics Planner, you'll be responsible for allocating jobs to the engineers and keeping customers up to date. You are the face of Rightio which means building rapport, understanding the needs of our customers and prioritising your work load. With a professional phone manner and excellent communications skills, you'll work as part of a young and exciting team to reach targets and help to continue Rightio's growth as a leader in the industry. As the first point of contact for our customers, you'll also be responsible for ensuring all requests are dealt with as quickly as possible and that all of our customers understand what sets us apart from our competitors. Essential Skills Highly motivated with the ability to problem solve Experience in deploying engineers is desirable Knowledge of the maintenance industry Excellent telephone manner and a team player Strong verbal and written communication skills Comfortable working in a fast-paced environment Strong administration skills and IT literacy Driven and target-focused Key Information: Job Types: Full-time, Permanent Salary: £20,592.00 per year Benefits: Company events Company pension Discounted or free food Employee discount Free parking On-site parking Referral programme Store discount Wellness programme Schedule: 8 hour shift Day shift Supplemental pay types: Bonus scheme Ability to commute/relocate: Birmingham, B68 0NP: reliably commute or plan to relocate before starting work (required) COVID-19 considerations: Social distancing, regular deep clean of the office, antibacterial products available.
Customer Retention Specialist Salary : £27,476.80 rising to £28,516.80 on successful completion of probation Location : 210-222 Hagley Road West, Oldbury, B68 0NP About Care Club Care Club is Rightio's membership programme, providing customers with ongoing coverage across plumbing, gas, electrics, locks, and internal drainage. Our team is built on collaboration and collective ownership of the member experience. Every agent plays an active role from the moment someone joins right through to renewal and beyond.This isn't a call centre role. It's a specialist position where retention expertise sits at the centre, but you'll also manage claims, coordinate engineers, handle enquiries, and identify growth opportunities. That 360 ownership is what makes Care Club different, and it's what makes the work rewarding. Why We're Recruiting We're growing. Care Club membership is expanding and we need someone who can bring real retention instinct to the team while also being comfortable in the full breadth of the role. The Role at a Glance Department : Care Club Location : Oldbury, B68 0NP Salary : £27,476.80, rising to £28,516.80 on completion of probation Reporting To : Care Club Manager Coverage Areas : Plumbing Gas Electrics Locks Internal Drainage What the Role Actually Involves Retention: your primary focus Proactively contact members at risk of cancellation and turn those conversations around Handle renewals, lapsed accounts, and cancellation requests with empathy and commercial skill Identify patterns in member dissatisfaction and feed insight back to the manager Build lasting relationships that make members feel valued Claims Management Handle First Notification of Loss (FNOL) and manage claims through to resolution Assess eligibility across coverage areas Coordinate with approved engineers and contractors to get jobs completed efficiently Keep members informed at every stage Member Enquiries & Onboarding Handle inbound calls, emails, and web chats from existing and prospective members Welcome new members and set expectations clearly Process plan upgrades, amendments, and payments accurately Upsell & Plan Promotion Identify opportunities to upgrade members to higher-tier plans Present the value of Care Club to customers following Rightio breakdown jobs Support the team's targets through a consultative sales approach Admin & Systems Maintain accurate, up-to-date member records across CRM and internal platforms Log all interactions, claims, and outcomes consistently About You Essential Demonstrable retention experience - you've had difficult cancellation conversations and won them Background in customer service, membership, insurance, or a subscription-based environment Confident communicator across phone, email, and digital channels Strong organisational skills and ability to manage multiple member situations Empathetic and calm under pressure, especially when customers are frustrated Commercially aware - you understand what keeps a business healthy and a customer loyal Comfortable with CRM systems and digital tools Track record of hitting retention KPIs or renewal targets Desirable Experience in home maintenance, insurance, or property services Familiarity with claims processes or contractor coordination Experience working in a small team where you wear multiple hats What We Offer Competitive salary with a clear probation milestone increase A small team where your contribution is visible and valued Training across all coverage areas Opportunity to shape how Care Club grows The chance to make a real difference to customers Our Values Reassuring Reliable Responsible Robust RespectfulYou may have experience of the following: Retention Officer, Customer Success Specialist, Membership Specialist, Claims Handler, Customer Service Specialist, Account Retention Specialist, Membership Administrator, Customer Care Specialist, Member Services Officer, Churn Prevention Specialist
Jul 21, 2026
Full time
Customer Retention Specialist Salary : £27,476.80 rising to £28,516.80 on successful completion of probation Location : 210-222 Hagley Road West, Oldbury, B68 0NP About Care Club Care Club is Rightio's membership programme, providing customers with ongoing coverage across plumbing, gas, electrics, locks, and internal drainage. Our team is built on collaboration and collective ownership of the member experience. Every agent plays an active role from the moment someone joins right through to renewal and beyond.This isn't a call centre role. It's a specialist position where retention expertise sits at the centre, but you'll also manage claims, coordinate engineers, handle enquiries, and identify growth opportunities. That 360 ownership is what makes Care Club different, and it's what makes the work rewarding. Why We're Recruiting We're growing. Care Club membership is expanding and we need someone who can bring real retention instinct to the team while also being comfortable in the full breadth of the role. The Role at a Glance Department : Care Club Location : Oldbury, B68 0NP Salary : £27,476.80, rising to £28,516.80 on completion of probation Reporting To : Care Club Manager Coverage Areas : Plumbing Gas Electrics Locks Internal Drainage What the Role Actually Involves Retention: your primary focus Proactively contact members at risk of cancellation and turn those conversations around Handle renewals, lapsed accounts, and cancellation requests with empathy and commercial skill Identify patterns in member dissatisfaction and feed insight back to the manager Build lasting relationships that make members feel valued Claims Management Handle First Notification of Loss (FNOL) and manage claims through to resolution Assess eligibility across coverage areas Coordinate with approved engineers and contractors to get jobs completed efficiently Keep members informed at every stage Member Enquiries & Onboarding Handle inbound calls, emails, and web chats from existing and prospective members Welcome new members and set expectations clearly Process plan upgrades, amendments, and payments accurately Upsell & Plan Promotion Identify opportunities to upgrade members to higher-tier plans Present the value of Care Club to customers following Rightio breakdown jobs Support the team's targets through a consultative sales approach Admin & Systems Maintain accurate, up-to-date member records across CRM and internal platforms Log all interactions, claims, and outcomes consistently About You Essential Demonstrable retention experience - you've had difficult cancellation conversations and won them Background in customer service, membership, insurance, or a subscription-based environment Confident communicator across phone, email, and digital channels Strong organisational skills and ability to manage multiple member situations Empathetic and calm under pressure, especially when customers are frustrated Commercially aware - you understand what keeps a business healthy and a customer loyal Comfortable with CRM systems and digital tools Track record of hitting retention KPIs or renewal targets Desirable Experience in home maintenance, insurance, or property services Familiarity with claims processes or contractor coordination Experience working in a small team where you wear multiple hats What We Offer Competitive salary with a clear probation milestone increase A small team where your contribution is visible and valued Training across all coverage areas Opportunity to shape how Care Club grows The chance to make a real difference to customers Our Values Reassuring Reliable Responsible Robust RespectfulYou may have experience of the following: Retention Officer, Customer Success Specialist, Membership Specialist, Claims Handler, Customer Service Specialist, Account Retention Specialist, Membership Administrator, Customer Care Specialist, Member Services Officer, Churn Prevention Specialist
Working as a Rightio Sub-Contractor: Working as a Rightio sub-contractor can be a fantastic way to support your income. Your earnings are totally uncapped, and you can benefit from our higher weekend and late-evening rates. With our diligently managed marketing strategies, you can rely on us for a steady flow of work, and you will get paid every week. Our logistics team also take care of all customer communication, allowing you to concentrate on providing excellent customer service. On the occasional times that a customer visit doesn't go quite to plan, our dedicated customer services team will take care of any disputes or misunderstandings on your behalf. Incentives All wages paid weekly, direct into your bank account Competitive rates of pay Work in areas of your choice You set your availability times No joining membership charges, or ongoing membership costs Automated job allocation system. No annoying phone calls Multimillion pound marketing budget to secure constant flow of work Access to premium Care Club membership work Exclusive B2B accounts maintained by Rightio will be a great addition to your portfolio. What do we look for in an engineer? Responsible and trustworthy Fantastic communication skills Can cover the following postcode areas: E, RM, IG Committed to providing outstanding customer service Friendly and professional in all situations Comfortable working in a fast-paced environment Takes pride in their work Shows empathy and understanding to our customers Upholds our values of doing things right, every time! Rightio doesn't charge an annual joining fee like other lead generators Want to work on confirmed jobs rather than warm leads? Join Rightio's network of engineers.
Jul 16, 2026
Full time
Working as a Rightio Sub-Contractor: Working as a Rightio sub-contractor can be a fantastic way to support your income. Your earnings are totally uncapped, and you can benefit from our higher weekend and late-evening rates. With our diligently managed marketing strategies, you can rely on us for a steady flow of work, and you will get paid every week. Our logistics team also take care of all customer communication, allowing you to concentrate on providing excellent customer service. On the occasional times that a customer visit doesn't go quite to plan, our dedicated customer services team will take care of any disputes or misunderstandings on your behalf. Incentives All wages paid weekly, direct into your bank account Competitive rates of pay Work in areas of your choice You set your availability times No joining membership charges, or ongoing membership costs Automated job allocation system. No annoying phone calls Multimillion pound marketing budget to secure constant flow of work Access to premium Care Club membership work Exclusive B2B accounts maintained by Rightio will be a great addition to your portfolio. What do we look for in an engineer? Responsible and trustworthy Fantastic communication skills Can cover the following postcode areas: E, RM, IG Committed to providing outstanding customer service Friendly and professional in all situations Comfortable working in a fast-paced environment Takes pride in their work Shows empathy and understanding to our customers Upholds our values of doing things right, every time! Rightio doesn't charge an annual joining fee like other lead generators Want to work on confirmed jobs rather than warm leads? Join Rightio's network of engineers.
Working as a Rightio Sub-Contractor Working as a Rightio sub-contractor can be a fantastic way to support your income. Your earnings are totally uncapped, and you can benefit from our higher weekend and late-evening rates. With our diligently managed marketing strategies, you can rely on us for a steady flow of work, and you will get paid every week. Our logistics team also takes care of all customer communication, allowing you to concentrate on providing excellent customer service. On the occasional times that a customer visit doesn't go quite to plan, our dedicated customer services team will take care of any disputes or misunderstandings on your behalf. The Incentives All wages paid weekly, direct into your bank account Competitive rates of pay Work in areas of your choice You set your availability times No joining membership charges, or ongoing membership costs Automated job allocation system. No annoying phone calls Multimillion pound marketing budget to secure constant flow of work Access to premium Care Club membership work Exclusive B2B accounts maintained by Rightio will be a great addition to your portfolio. What do we look for in an engineer? Responsible and trustworthy Fantastic communication skills Can cover the following postcode areas: NN Committed to providing outstanding customer service Friendly and professional in all situations Comfortable working in a fast-paced environment Takes pride in their work Shows empathy and understanding to our customers Upholds our values of doing things right, every time! Rightio doesn't charge an annual joining fee like other lead generators Want to work on confirmed jobs rather than warm leads? Join Rightio's network of engineers.
Jul 08, 2026
Full time
Working as a Rightio Sub-Contractor Working as a Rightio sub-contractor can be a fantastic way to support your income. Your earnings are totally uncapped, and you can benefit from our higher weekend and late-evening rates. With our diligently managed marketing strategies, you can rely on us for a steady flow of work, and you will get paid every week. Our logistics team also takes care of all customer communication, allowing you to concentrate on providing excellent customer service. On the occasional times that a customer visit doesn't go quite to plan, our dedicated customer services team will take care of any disputes or misunderstandings on your behalf. The Incentives All wages paid weekly, direct into your bank account Competitive rates of pay Work in areas of your choice You set your availability times No joining membership charges, or ongoing membership costs Automated job allocation system. No annoying phone calls Multimillion pound marketing budget to secure constant flow of work Access to premium Care Club membership work Exclusive B2B accounts maintained by Rightio will be a great addition to your portfolio. What do we look for in an engineer? Responsible and trustworthy Fantastic communication skills Can cover the following postcode areas: NN Committed to providing outstanding customer service Friendly and professional in all situations Comfortable working in a fast-paced environment Takes pride in their work Shows empathy and understanding to our customers Upholds our values of doing things right, every time! Rightio doesn't charge an annual joining fee like other lead generators Want to work on confirmed jobs rather than warm leads? Join Rightio's network of engineers.
