Employment Support Officer (Dudley Employment Trailblazer) Contract: Fixed Term until March 2026 Hours: 35 hours per week or 2 part-time posts of 17.5 hours each, we re flexible! Location: Kate s Hill (Dudley), community venues and BCHG Head Office Salary: £17.63 per hour Are you passionate about supporting young people to overcome barriers and reach their potential? We re looking for one or two dedicated Employment Support Officers to work with young people aged in the Kate s Hill area of Dudley. These young people are currently not in education, employment, or training (NEET), and may face complex challenges including mental health issues, experience of care, or a history of offending. Whether you have experience as an Employment Advisor, Learning Mentor, or bring valuable lived experience, we want to hear from you. Key Responsibilities: Engage hard-to-reach young people through 1:1 outreach and support Deliver guidance around employability, education, training, and life skills Support young people with health, wellbeing, and benefit-related issues Build partnerships with local services to provide holistic support Help reduce barriers such as digital exclusion, mental health, or substance misuse Track outcomes and measure impact through personal progress monitoring Knowledge and Experience: Experience working with vulnerable individuals, particularly NEET young people Understanding of local support services and multi-agency working Knowledge of common barriers to employment, including housing, debt, and health Ability to build trust, motivate, and inspire positive change Strong communication, organisational, and IT skills A Level 3 qualification in advice, guidance, or training is desirable, but not essential. Why Join Us? At BCHG, we re more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme because hard work doesn t go unnoticed 100% Annual Attendance Reward to reward you for being there for our customers Annual Pay Review ensuring your pay reflects what s happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters because sometimes, we all need a helping hand Life assurance In case the worst should happen A broad learning and development programme to help you be the best that you can be Access to an attractive contributory pension scheme giving you peace of mind about life after work. About Us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we ve significantly expanded both the number of homes we manage and the range of housing-related services we provide. At Black Country Housing Group, our values are more than just words, they shape the way we operate and how our colleagues interact daily. We re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. If you require any reasonable adjustments to support you in attending or participating in the interview process, please let us know. How to Apply Please complete the application form and upload your CV. Closing Date: 6th August 2025 We reserve the right to close this advert early if we receive a high volume of suitable applications. Interview Date: 11th August 2025 If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! Please note: The successful candidate(s) will be subject to an Enhanced DBS check and a satisfactory reference from their most recent employer.
Jul 30, 2025
Full time
Employment Support Officer (Dudley Employment Trailblazer) Contract: Fixed Term until March 2026 Hours: 35 hours per week or 2 part-time posts of 17.5 hours each, we re flexible! Location: Kate s Hill (Dudley), community venues and BCHG Head Office Salary: £17.63 per hour Are you passionate about supporting young people to overcome barriers and reach their potential? We re looking for one or two dedicated Employment Support Officers to work with young people aged in the Kate s Hill area of Dudley. These young people are currently not in education, employment, or training (NEET), and may face complex challenges including mental health issues, experience of care, or a history of offending. Whether you have experience as an Employment Advisor, Learning Mentor, or bring valuable lived experience, we want to hear from you. Key Responsibilities: Engage hard-to-reach young people through 1:1 outreach and support Deliver guidance around employability, education, training, and life skills Support young people with health, wellbeing, and benefit-related issues Build partnerships with local services to provide holistic support Help reduce barriers such as digital exclusion, mental health, or substance misuse Track outcomes and measure impact through personal progress monitoring Knowledge and Experience: Experience working with vulnerable individuals, particularly NEET young people Understanding of local support services and multi-agency working Knowledge of common barriers to employment, including housing, debt, and health Ability to build trust, motivate, and inspire positive change Strong communication, organisational, and IT skills A Level 3 qualification in advice, guidance, or training is desirable, but not essential. Why Join Us? At BCHG, we re more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme because hard work doesn t go unnoticed 100% Annual Attendance Reward to reward you for being there for our customers Annual Pay Review ensuring your pay reflects what s happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters because sometimes, we all need a helping hand Life assurance In case the worst should happen A broad learning and development programme to help you be the best that you can be Access to an attractive contributory pension scheme giving you peace of mind about life after work. About Us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we ve significantly expanded both the number of homes we manage and the range of housing-related services we provide. At Black Country Housing Group, our values are more than just words, they shape the way we operate and how our colleagues interact daily. We re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. If you require any reasonable adjustments to support you in attending or participating in the interview process, please let us know. How to Apply Please complete the application form and upload your CV. Closing Date: 6th August 2025 We reserve the right to close this advert early if we receive a high volume of suitable applications. Interview Date: 11th August 2025 If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! Please note: The successful candidate(s) will be subject to an Enhanced DBS check and a satisfactory reference from their most recent employer.
Customer Relations Officer Contract: Permanent, Full time, 35 hours per week Location : Hybrid - Home working and office based (Rowley Regis) Salary: £26,353.60 annum An exciting opportunity has arisen to join Black Country Housing Group (BCHG) as a Customer Relations Officer. This role is a fast paced one, supporting the Customer Relationship Managers in the delivery of their duties, assisting with front line enquiries: repairs, lettings, tenancy and income management and striving to achieve a seamless customer service to ensure that residents are happy and would recommend BCHG to others. Key Responsibilities: Duties of the role will include but are not limited to: To act as the first point of contact for customers and resolve customer enquiries. To update customer profiles and contact detail on housing system. To manage the Direct Debit (DD) process. To assist in the annual rent review process and ensure letters are sent accurately. To work with CRMs to maintain and review direct waiting lists. To process transfers and mutual exchanges in line with written procedures. To market properties and generate interest. Knowledge and Experience: Proven experience in a customer service/ administration role. Experience of providing information and guidance to members of the public. High level of confidence in dealing with telephone calls and difficult conversations. Experience of resolving problems with empathy and using a degree of negotiation skills. Some knowledge of tenancy and housing law. Good computer and literacy skills and knowledge of working a housing system. Skills: Ability to communicate well with a variety of people. Numerical, literacy and analytical skills to deal with a range of housing queries. Good organisational skills and the ability to multi-task and prioritise. Strong customer service skills, with an ability to deal with challenging customers. The ability to actively contribute ideas and suggestions that improve the quality of service. Why Join Us? At BCHG, we re more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme because hard work doesn t go unnoticed 100% Annual Attendance Reward to reward you for being there for our customers Annual Pay Review ensuring your pay reflects what s happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters because sometimes, we all need a helping hand Life assurance In case the worst should happen A broad learning and development programme to help you be the best that you can be Access to an attractive contributory pension scheme giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we ve significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words they shape the way we operate and how our colleagues interact daily. We re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! How to Apply Please complete the application form and upload your CV. Closing Date: 24th August 2025
Jul 28, 2025
Full time
Customer Relations Officer Contract: Permanent, Full time, 35 hours per week Location : Hybrid - Home working and office based (Rowley Regis) Salary: £26,353.60 annum An exciting opportunity has arisen to join Black Country Housing Group (BCHG) as a Customer Relations Officer. This role is a fast paced one, supporting the Customer Relationship Managers in the delivery of their duties, assisting with front line enquiries: repairs, lettings, tenancy and income management and striving to achieve a seamless customer service to ensure that residents are happy and would recommend BCHG to others. Key Responsibilities: Duties of the role will include but are not limited to: To act as the first point of contact for customers and resolve customer enquiries. To update customer profiles and contact detail on housing system. To manage the Direct Debit (DD) process. To assist in the annual rent review process and ensure letters are sent accurately. To work with CRMs to maintain and review direct waiting lists. To process transfers and mutual exchanges in line with written procedures. To market properties and generate interest. Knowledge and Experience: Proven experience in a customer service/ administration role. Experience of providing information and guidance to members of the public. High level of confidence in dealing with telephone calls and difficult conversations. Experience of resolving problems with empathy and using a degree of negotiation skills. Some knowledge of tenancy and housing law. Good computer and literacy skills and knowledge of working a housing system. Skills: Ability to communicate well with a variety of people. Numerical, literacy and analytical skills to deal with a range of housing queries. Good organisational skills and the ability to multi-task and prioritise. Strong customer service skills, with an ability to deal with challenging customers. The ability to actively contribute ideas and suggestions that improve the quality of service. Why Join Us? At BCHG, we re more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme because hard work doesn t go unnoticed 100% Annual Attendance Reward to reward you for being there for our customers Annual Pay Review ensuring your pay reflects what s happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters because sometimes, we all need a helping hand Life assurance In case the worst should happen A broad learning and development programme to help you be the best that you can be Access to an attractive contributory pension scheme giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we ve significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words they shape the way we operate and how our colleagues interact daily. We re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! How to Apply Please complete the application form and upload your CV. Closing Date: 24th August 2025
Black Country Housing Group
Kingswinford, West Midlands
Job Title: (Nights) Care Assistant Location: Kingswinford Salary: £13.35 per hour Hours: 38.5 hours per week At Black Country Housing Group, we are committed to providing exceptional care and support to our residents, with a strong emphasis on respect, dignity, and individual rights. We believe in creating a warm, friendly, and inclusive environment where everyone feels valued and appreciated. We are now looking for a Night Care Assistant to join our dedicated team and make a real difference in the lives of our residents. New Bradley Hall is a purpose built, dementia friendly home, offering the highest quality of residential care in a stylish and homely environment. The home provides 66 en-suite rooms across three floors, all furnished to the highest standard. There are a range of lounges and quiet rooms, so that individuals are able to enjoy a varied lifestyle. Within the home there is also a purpose built cinema room, on-site hairdressing facilities and a café area. Our aim is to provide the right care, tailored to meet residents individual needs and preferences. We want to support residents to maximise their independence. Key Responsibilities: As a Night Care Assistant , your responsibilities will include: Deliver high-quality personal care and support based on individual care plans Promote independence, dignity and wellbeing in every interaction Record and report any changes in resident health or behaviour Support residents with mobility, meals, hydration, and comfort Maintain confidentiality and uphold safeguarding standards Contribute to keeping the home clean, safe, and welcoming Requirements: We are looking for candidates who: Have xperience in a care setting is ideal, but not essential, we value compassion and a willingness to learn NVQ Level 2 in Adult Health and Social Care or willingness to work towards it Good communication skills and the ability to work well in a team Physically able to assist with moving and handling (training provided) Flexibility to work a range of shifts including weekends and bank holidays This role is subject to: Full employment history 2 references (one from your most recent employer) Enhanced DBS check Evidence of qualifications The post holder will be subject to an enhanced DBS disclosure check, reference checks and a six month probation period. It s a criminal offence for people who are barred from working in regulated activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group (i.e. adults at risk, children, or both). Benefits: - 28 Days Annual Leave per year (pro rata) because your well-being matters to us. - Free Enhanced DBS and Uniform we provide the tools you need for the job. - Staff Recognition Scheme your hard work doesn't go unnoticed. - 100% Annual Attendance Reward we appreciate your commitment. - Annual Pay Review ensuring your pay reflects market conditions. - Employee Assistance Programme confidential support in health, well-being, financial, and legal matters. - Life Assurance for peace of mind. - Learning and Development Programme helping you be the best you can be. - Attractive Contributory Pension Scheme ensuring your future is secure. About Us: BCHG is proud to be recognised as a Times top 100 Company in The Midlands. We have over 2,100 homes across the Black Country and Birmingham and a purpose-built Residential Care Home. We support our local communities by offering free services that help individuals with self-achievement and aspiration through our career development, training and employment services. In 2023, we retained our Gold Award, recognising that our organisation is an Investor in People. Founded in 1974, we have grown significantly both in terms of the number of homes we rent and the breadth of other housing related services we now offer. We help thousands of customers every year making a real difference to their lives. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. We are committed to developing and supporting our colleagues and have received Gold recognition from Investors in People. We are proud to be recognised as a Disability Confident Employer and are always reviewing how we can be more inclusive. Our Commitments: We are proud to be: A Disability Confident Employer A holder of Gold accreditation from Investors in People A participant in the Armed Forces Covenant How to Apply: If you are passionate about providing exceptional care and support to residents and want to be part of our inclusive and dedicated team, we would love to hear from you. To apply, please submit your CV and a covering letter outlining your experience and motivation. At BCHG we are proud to be an inclusive organisation and we are committed to equal opportunity and encouraged applications from candidates regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Jul 17, 2025
Full time
Job Title: (Nights) Care Assistant Location: Kingswinford Salary: £13.35 per hour Hours: 38.5 hours per week At Black Country Housing Group, we are committed to providing exceptional care and support to our residents, with a strong emphasis on respect, dignity, and individual rights. We believe in creating a warm, friendly, and inclusive environment where everyone feels valued and appreciated. We are now looking for a Night Care Assistant to join our dedicated team and make a real difference in the lives of our residents. New Bradley Hall is a purpose built, dementia friendly home, offering the highest quality of residential care in a stylish and homely environment. The home provides 66 en-suite rooms across three floors, all furnished to the highest standard. There are a range of lounges and quiet rooms, so that individuals are able to enjoy a varied lifestyle. Within the home there is also a purpose built cinema room, on-site hairdressing facilities and a café area. Our aim is to provide the right care, tailored to meet residents individual needs and preferences. We want to support residents to maximise their independence. Key Responsibilities: As a Night Care Assistant , your responsibilities will include: Deliver high-quality personal care and support based on individual care plans Promote independence, dignity and wellbeing in every interaction Record and report any changes in resident health or behaviour Support residents with mobility, meals, hydration, and comfort Maintain confidentiality and uphold safeguarding standards Contribute to keeping the home clean, safe, and welcoming Requirements: We are looking for candidates who: Have xperience in a care setting is ideal, but not essential, we value compassion and a willingness to learn NVQ Level 2 in Adult Health and Social Care or willingness to work towards it Good communication skills and the ability to work well in a team Physically able to assist with moving and handling (training provided) Flexibility to work a range of shifts including weekends and bank holidays This role is subject to: Full employment history 2 references (one from your most recent employer) Enhanced DBS check Evidence of qualifications The post holder will be subject to an enhanced DBS disclosure check, reference checks and a six month probation period. It s a criminal offence for people who are barred from working in regulated activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group (i.e. adults at risk, children, or both). Benefits: - 28 Days Annual Leave per year (pro rata) because your well-being matters to us. - Free Enhanced DBS and Uniform we provide the tools you need for the job. - Staff Recognition Scheme your hard work doesn't go unnoticed. - 100% Annual Attendance Reward we appreciate your commitment. - Annual Pay Review ensuring your pay reflects market conditions. - Employee Assistance Programme confidential support in health, well-being, financial, and legal matters. - Life Assurance for peace of mind. - Learning and Development Programme helping you be the best you can be. - Attractive Contributory Pension Scheme ensuring your future is secure. About Us: BCHG is proud to be recognised as a Times top 100 Company in The Midlands. We have over 2,100 homes across the Black Country and Birmingham and a purpose-built Residential Care Home. We support our local communities by offering free services that help individuals with self-achievement and aspiration through our career development, training and employment services. In 2023, we retained our Gold Award, recognising that our organisation is an Investor in People. Founded in 1974, we have grown significantly both in terms of the number of homes we rent and the breadth of other housing related services we now offer. We help thousands of customers every year making a real difference to their lives. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. We are committed to developing and supporting our colleagues and have received Gold recognition from Investors in People. We are proud to be recognised as a Disability Confident Employer and are always reviewing how we can be more inclusive. Our Commitments: We are proud to be: A Disability Confident Employer A holder of Gold accreditation from Investors in People A participant in the Armed Forces Covenant How to Apply: If you are passionate about providing exceptional care and support to residents and want to be part of our inclusive and dedicated team, we would love to hear from you. To apply, please submit your CV and a covering letter outlining your experience and motivation. At BCHG we are proud to be an inclusive organisation and we are committed to equal opportunity and encouraged applications from candidates regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
