Role: Client Support Administration Manager Salary: Circa £50,000 per annum + Benefits Location: Guildford Role Type: Full-Time, Permanent Team Management: 10-15 Client Support Advisers About the Role of the Client Support Administration Manager Are you an experienced administrative leader with a passion for developing high-performing teams and driving operational excellence? We are seeking a dynamic and structured Client Support Administration Manager to lead, coach and develop our client support team. In this pivotal operational role, you will lead a team of 10-15 Client Support Administrators, ensuring the seamless day-to-day delivery of administrative workflows, maintaining high service standards and embedding a continuous improvement mindset. You will act as a key link between frontline client support operations and senior management. Key Responsibilities of the Client Support Administration Manager Team Leadership & People Development - Direct line management, coaching and mentoring for 10-15 Client Support Administrators. Conduct regular 1-to-1s, performance reviews, skills assessments and development planning. Workflow & Operational Oversight - Manage administrative queues, task allocation and daily capacity planning to optimise response times and maintain service standards. Client Support & Escalations - Act as the senior point of contact for complex client enquiries and service escalations, ensuring effective resolution and a high level of client service. Process Improvement - Review administrative workflows and CRM systems to streamline processes, remove bottlenecks and introduce best practice. KPI Management & Reporting - Monitor operational metrics including workload, accuracy, response times and team productivity, reporting key insights to senior management. Stakeholder Collaboration - Work closely with Advisers, Team Leaders, Paraplanners and other internal teams to ensure effective coordination across the client journey. Operational Support - Ensure client records, correspondence, provider transactions, and supporting documentation are maintained accurately and in line with company and regulatory requirements. Compliance & Audit Trail - Ensure client interactions and documentation are appropriately recorded, with processes supporting FCA, AML, GDPR and internal compliance requirements. Core Experience & Competencies of the Client Support Administration Manager Previous management or supervisory experience within client administration, an IFA business or the wider financial services industry is essential. Strong experience in client administration and support, with an understanding of financial services processes and regulatory requirements. Proven ability to lead, motivate, coach and develop a team. Process-driven, organised and highly attentive to detail. Ability to prioritise and manage competing workloads effectively. Experience of Intelligent Office (IO) is preferable, together with good working knowledge of CRM and administrative systems. Good working knowledge of Microsoft Office, particularly Excel, and the ability to use management information to identify trends and improve performance. Collaborative approach, with the ability to work effectively with colleagues at all levels of an organisation. What We Offer Competitive salary of circa £50,000 per annum, commensurate with experience. Generous pension scheme. Private medical insurance options. Death in Service insurance. Generous annual leave allowance. Ongoing professional development and career progression opportunities. How to Apply If you are an experienced client support or administration leader looking for an opportunity to make a genuine impact within a financial services environment, we would love to hear from you. Please submit your CV
Aug 24, 2026
Full time
Role: Client Support Administration Manager Salary: Circa £50,000 per annum + Benefits Location: Guildford Role Type: Full-Time, Permanent Team Management: 10-15 Client Support Advisers About the Role of the Client Support Administration Manager Are you an experienced administrative leader with a passion for developing high-performing teams and driving operational excellence? We are seeking a dynamic and structured Client Support Administration Manager to lead, coach and develop our client support team. In this pivotal operational role, you will lead a team of 10-15 Client Support Administrators, ensuring the seamless day-to-day delivery of administrative workflows, maintaining high service standards and embedding a continuous improvement mindset. You will act as a key link between frontline client support operations and senior management. Key Responsibilities of the Client Support Administration Manager Team Leadership & People Development - Direct line management, coaching and mentoring for 10-15 Client Support Administrators. Conduct regular 1-to-1s, performance reviews, skills assessments and development planning. Workflow & Operational Oversight - Manage administrative queues, task allocation and daily capacity planning to optimise response times and maintain service standards. Client Support & Escalations - Act as the senior point of contact for complex client enquiries and service escalations, ensuring effective resolution and a high level of client service. Process Improvement - Review administrative workflows and CRM systems to streamline processes, remove bottlenecks and introduce best practice. KPI Management & Reporting - Monitor operational metrics including workload, accuracy, response times and team productivity, reporting key insights to senior management. Stakeholder Collaboration - Work closely with Advisers, Team Leaders, Paraplanners and other internal teams to ensure effective coordination across the client journey. Operational Support - Ensure client records, correspondence, provider transactions, and supporting documentation are maintained accurately and in line with company and regulatory requirements. Compliance & Audit Trail - Ensure client interactions and documentation are appropriately recorded, with processes supporting FCA, AML, GDPR and internal compliance requirements. Core Experience & Competencies of the Client Support Administration Manager Previous management or supervisory experience within client administration, an IFA business or the wider financial services industry is essential. Strong experience in client administration and support, with an understanding of financial services processes and regulatory requirements. Proven ability to lead, motivate, coach and develop a team. Process-driven, organised and highly attentive to detail. Ability to prioritise and manage competing workloads effectively. Experience of Intelligent Office (IO) is preferable, together with good working knowledge of CRM and administrative systems. Good working knowledge of Microsoft Office, particularly Excel, and the ability to use management information to identify trends and improve performance. Collaborative approach, with the ability to work effectively with colleagues at all levels of an organisation. What We Offer Competitive salary of circa £50,000 per annum, commensurate with experience. Generous pension scheme. Private medical insurance options. Death in Service insurance. Generous annual leave allowance. Ongoing professional development and career progression opportunities. How to Apply If you are an experienced client support or administration leader looking for an opportunity to make a genuine impact within a financial services environment, we would love to hear from you. Please submit your CV
Role: Client Support Administration Manager Salary: Circa £50,000 per annum + Benefits Location: Brighton Role Type: Full-Time, Permanent Team Management: 10-15 Client Support Advisers About the Role of the Client Support Administration Manager Are you an experienced administrative leader with a passion for developing high-performing teams and driving operational excellence? We are seeking a dynamic and structured Client Support Administration Manager to lead, coach and develop our client support team. In this pivotal operational role, you will lead a team of 10-15 Client Support Administrators, ensuring the seamless day-to-day delivery of administrative workflows, maintaining high service standards and embedding a continuous improvement mindset. You will act as a key link between frontline client support operations and senior management. Key Responsibilities of the Client Support Administration Manager Team Leadership & People Development - Direct line management, coaching and mentoring for 10-15 Client Support Administrators. Conduct regular 1-to-1s, performance reviews, skills assessments and development planning. Workflow & Operational Oversight - Manage administrative queues, task allocation and daily capacity planning to optimise response times and maintain service standards. Client Support & Escalations - Act as the senior point of contact for complex client enquiries and service escalations, ensuring effective resolution and a high level of client service. Process Improvement - Review administrative workflows and CRM systems to streamline processes, remove bottlenecks and introduce best practice. KPI Management & Reporting - Monitor operational metrics including workload, accuracy, response times and team productivity, reporting key insights to senior management. Stakeholder Collaboration - Work closely with Advisers, Team Leaders, Paraplanners and other internal teams to ensure effective coordination across the client journey. Operational Support - Ensure client records, correspondence, provider transactions, and supporting documentation are maintained accurately and in line with company and regulatory requirements. Compliance & Audit Trail - Ensure client interactions and documentation are appropriately recorded, with processes supporting FCA, AML, GDPR and internal compliance requirements. Core Experience & Competencies of the Client Support Administration Manager Previous management or supervisory experience within client administration, an IFA business or the wider financial services industry is essential. Strong experience in client administration and support, with an understanding of financial services processes and regulatory requirements. Proven ability to lead, motivate, coach and develop a team. Process-driven, organised and highly attentive to detail. Ability to prioritise and manage competing workloads effectively. Experience of Intelligent Office (IO) is preferable, together with good working knowledge of CRM and administrative systems. Good working knowledge of Microsoft Office, particularly Excel, and the ability to use management information to identify trends and improve performance. Collaborative approach, with the ability to work effectively with colleagues at all levels of an organisation. What We Offer Competitive salary of circa £50,000 per annum, commensurate with experience. Generous pension scheme. Private medical insurance options. Death in Service insurance. Generous annual leave allowance. Ongoing professional development and career progression opportunities. How to Apply If you are an experienced client support or administration leader looking for an opportunity to make a genuine impact within a financial services environment, we would love to hear from you. Please submit your CV
Aug 24, 2026
Full time
Role: Client Support Administration Manager Salary: Circa £50,000 per annum + Benefits Location: Brighton Role Type: Full-Time, Permanent Team Management: 10-15 Client Support Advisers About the Role of the Client Support Administration Manager Are you an experienced administrative leader with a passion for developing high-performing teams and driving operational excellence? We are seeking a dynamic and structured Client Support Administration Manager to lead, coach and develop our client support team. In this pivotal operational role, you will lead a team of 10-15 Client Support Administrators, ensuring the seamless day-to-day delivery of administrative workflows, maintaining high service standards and embedding a continuous improvement mindset. You will act as a key link between frontline client support operations and senior management. Key Responsibilities of the Client Support Administration Manager Team Leadership & People Development - Direct line management, coaching and mentoring for 10-15 Client Support Administrators. Conduct regular 1-to-1s, performance reviews, skills assessments and development planning. Workflow & Operational Oversight - Manage administrative queues, task allocation and daily capacity planning to optimise response times and maintain service standards. Client Support & Escalations - Act as the senior point of contact for complex client enquiries and service escalations, ensuring effective resolution and a high level of client service. Process Improvement - Review administrative workflows and CRM systems to streamline processes, remove bottlenecks and introduce best practice. KPI Management & Reporting - Monitor operational metrics including workload, accuracy, response times and team productivity, reporting key insights to senior management. Stakeholder Collaboration - Work closely with Advisers, Team Leaders, Paraplanners and other internal teams to ensure effective coordination across the client journey. Operational Support - Ensure client records, correspondence, provider transactions, and supporting documentation are maintained accurately and in line with company and regulatory requirements. Compliance & Audit Trail - Ensure client interactions and documentation are appropriately recorded, with processes supporting FCA, AML, GDPR and internal compliance requirements. Core Experience & Competencies of the Client Support Administration Manager Previous management or supervisory experience within client administration, an IFA business or the wider financial services industry is essential. Strong experience in client administration and support, with an understanding of financial services processes and regulatory requirements. Proven ability to lead, motivate, coach and develop a team. Process-driven, organised and highly attentive to detail. Ability to prioritise and manage competing workloads effectively. Experience of Intelligent Office (IO) is preferable, together with good working knowledge of CRM and administrative systems. Good working knowledge of Microsoft Office, particularly Excel, and the ability to use management information to identify trends and improve performance. Collaborative approach, with the ability to work effectively with colleagues at all levels of an organisation. What We Offer Competitive salary of circa £50,000 per annum, commensurate with experience. Generous pension scheme. Private medical insurance options. Death in Service insurance. Generous annual leave allowance. Ongoing professional development and career progression opportunities. How to Apply If you are an experienced client support or administration leader looking for an opportunity to make a genuine impact within a financial services environment, we would love to hear from you. Please submit your CV
Job Title: Senior Administrator Location: Chichester, West Sussex Job Type: Full-Time Department: Sales / Client Services Salary: Circa £25k to £30k d.o.e. Reports To: Managing Director / Finance Director Job Summary for the Senior Administrator: We are looking for a dynamic and customer-focused Senior Administrator to join our team in the print/manufacturing industry . This role is responsible for receiving and processing customer orders through to production and despatch. Key Responsibilities for the Senior Administrator: Act as the primary liaison between clients and internal teams, ensuring clear communication and timely delivery of all products. Understand client specifications, artwork requirements, and compliance standards related to product production. Collaborate with production, design, and logistics teams to ensure accurate and on-time order fulfilment. Provide clients with updates on order status, lead times, and any changes in production schedules. Resolve client issues efficiently, ensuring a high level of service and satisfaction. In addition, the position could develop and include more sales focused responsibilities such as the following: Monitor market trends and competitor activity to identify new business opportunities. Customer new quotes and sales follow ups including existing extensive client base. Maintain accurate records of client interactions, orders, and account status using CRM systems. Qualifications: Proven experience in administration processes, preferably within the printing, packaging, or manufacturing sectors. Excellent communication, negotiation, and interpersonal skills. Ability to manage multiple projects and deadlines in a fast-paced environment. Proficiency in CRM software and Microsoft Office Suite. Benefits: Competitive salary of £25K - £30k (d.o.e.) Performance-based bonuses. Pension scheme and paid holidays. Supportive and collaborative team environment.
May 03, 2026
Full time
Job Title: Senior Administrator Location: Chichester, West Sussex Job Type: Full-Time Department: Sales / Client Services Salary: Circa £25k to £30k d.o.e. Reports To: Managing Director / Finance Director Job Summary for the Senior Administrator: We are looking for a dynamic and customer-focused Senior Administrator to join our team in the print/manufacturing industry . This role is responsible for receiving and processing customer orders through to production and despatch. Key Responsibilities for the Senior Administrator: Act as the primary liaison between clients and internal teams, ensuring clear communication and timely delivery of all products. Understand client specifications, artwork requirements, and compliance standards related to product production. Collaborate with production, design, and logistics teams to ensure accurate and on-time order fulfilment. Provide clients with updates on order status, lead times, and any changes in production schedules. Resolve client issues efficiently, ensuring a high level of service and satisfaction. In addition, the position could develop and include more sales focused responsibilities such as the following: Monitor market trends and competitor activity to identify new business opportunities. Customer new quotes and sales follow ups including existing extensive client base. Maintain accurate records of client interactions, orders, and account status using CRM systems. Qualifications: Proven experience in administration processes, preferably within the printing, packaging, or manufacturing sectors. Excellent communication, negotiation, and interpersonal skills. Ability to manage multiple projects and deadlines in a fast-paced environment. Proficiency in CRM software and Microsoft Office Suite. Benefits: Competitive salary of £25K - £30k (d.o.e.) Performance-based bonuses. Pension scheme and paid holidays. Supportive and collaborative team environment.
