Mitie

Job DescriptionTo carry out all maintenance and small installation works across the local building portfolio and supervise the engineering team.The job holder will also coordinate, control and supervise where necessary specialist sub-contractors and work in conjunction with other trades.To ensure that all planned preventative maintenance and reactive works are carried out efficiently and in accordance with contract requirements, relevant legislation and best practice.Reporting directly to the Facilities Manager, you will be responsible for ensuring that all maintenance staff and sub-contractors work efficiently and within the Health & Safety guidelines. In particular for sub-contracts ensuring that all Risk Assessments and Method Statements are sought, validated and implementedTo demonstrate ownership of the site being managed, drive performance and achieve KPIs in line with SLAsEnsure all hazards and risks are raised in Ava, investigated and reported on.Main DutiesTo carry out duties in compliance with Mitie Technical Facilities Management Ltd Policies and Procedures.To drive and promote Mitie's One Code which is integral to our companies' values and behaviours.To perform tasks in a professional manner to a suitable standard to meet both Client and Mitie expectationsCompliance with Health and Safety policy/legislationTo undertake routine PPM tasks in accordance with the SFG20 framework at multiple locationsTo undertake reactive maintenance and electrical repairs as required across local site portfolioTo undertake minor new works and complete required certification as necessaryTo attend site meetings or training when requiredTo be proactive when on siteTo be willing to undertake other duties in-line with contract deliverablesTo co-operate with other Mitie disciplines for the provision of multi-discipline services where requiredProcure materials and equipment to carry out works through the Facilities ManagerLiaise with visiting subcontractors and complete required inductions and escorting duties in co-operation with the onsite Facilities ManagerAssist the Facilities Manager and Compliance manager with all site systems maintenance and compliance as necessaryEnsure the quality and compliance of all site paperwork and logbooksAchieve contract SLA & KPI in all reactive / planned work orders across all service lines for the contract site where they are based.Be available to carry out necessary works outside normal hours with additional remunerationTo be part of a callout rota with additional remunerationSupporting contract mobilisation & change managementMaximise the use and compliance to the mobile technology (Smartphone)Management of financial procedures & delivery efficienciesAdherence & Promotion of the company & department mission vision & valuesAssist the site team in ensuring that all Statutory and Legislative requirements are achieved/adhered to for the siteTo ensure clients operational procedures are adhered to at all timesObtain appropriate authorisation for access into restricted areas from the client's representative as and when required.Complete risk assessments and worksheets for works undertakenRequirement to Work at Heights with appropriate safety systemsRequirement to work either as part of a team or individually task dependentQualificationsC&G 236 Part 1 & 2BS7671 Electrical Regulations 18th edition.C&G 2391 Electrical inspection and Testing (desired)Ideally served a recognised trade training scheme and previous experience of a similar roleAbility to undertake all facets of maintenance and installation requirements as required within the scope of the contractExcellent communication skills both written and spoken.Able to meet the physical requirements of the role e.g.: working at height, working rotating shifts.Flexible attitude to work.IPAF / PASMA certificate or willing to undertake trainingKnowledge of SSOW and issuing permit to work as AP or willing to undertake necessary trainingExcellent Customer Service experience preferably with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone.Competent in Microsoft office applications - outlook & word (basic level)Ability to meet the requirements of a clear CRC criminal record checkAdditional informationHealth and Safety responsibilitiesFollow Group and company policies and procedures at all times;Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;Use all work equipment and personal PPE properly and in accordance with training received;Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;Information SecurityEnsure compliance with Mitie's information security procedures in all activities;Proactively identify and report security risks to your manager;Report actual and suspected security incidents;

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers, and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication • Demonstrate commitment to the Mitie Values The overall purpose of the role is to deliver training as required by the Security Officers, and other colleagues, based on the Sellafield site. Reporting to the HRM & L&D Lead this role will support with the day-to-day delivery of training and other L&D activities. Job Description Main Duties: Design (where appropriate), delivery and evaluation of training relevant to and in line with the business requirements. Provide reporting and data of training activity. Ensure all security training meets regulatory and QA standards where required. Ensure all training is delivered in an engaging and professional manner. Ensure engagement and alignment with the Learning Hub. Keep up to date with current L&D and other relevant industry practices. Support the CGF L&D team and the wider Mitie L&D team to identify L&D needs and promote the learning being delivered and its impact. Be an ambassador for the Mitie security's vision and values and ensure they are embedded into all training interventions. Qualifications Minimum Level 3 teaching qualification with the ability to gain, through training, a Level 4 teaching qualification. Current SIA qualifications. Current First Aid /Assessor qualification. H&S Level 3, or equivalent, or the ability to gain the qualification through training. Previous experience in the Security industry. Excellent communication, presentation, and facilitation skills. Experience in delivering both face-to-face and blended learning approaches. Self-motivated, confident, and credible. Resilient, adaptable, and flexible. Solution focussed with a good understanding of the wider business. Strong attention to detail and a creative approach to delivery. Excellent planning, diary management and time management skills. Ability to work well in a fast-paced team / environment. Strives for excellence and is passionate about own personal and professional development. Health and Safety responsibilities Always follow Group and company policies and procedures. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system. Information Security Ensure compliance with Mitie's information security procedures in all activities. Proactively identify and report security risks to your manager. Report actual and suspected security incidents. Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business. For all internal applicants, please note Terms and Conditions are non-transferable. Additional Information All the great benefits you would expect to see from a company like Mitie including: Up to 30 days annual leave Pension SIA licence renewal, Access to a General Practitioner online for all staff Life assurance policy Extra holiday after 2yrs service. Employee retail and leisure discounts. Save as you earn schemes and other employee benefits. Company shares schemes

Job OverviewThis an exciting opportunity to join a national Talent & Learning team to help Mitie achieve its goals and drive cultural change to enable business growth.The purpose of the role is to work in partnership with the HR team and internal customers to support, plan and deliver relevant training solutions. This role will also partner in the creation and implementation planning for a divisional customer service training plan. This is a great opportunity for someone who has a background in customer service as well as training, and has the ability to facilitate programmes for team leaders, line managers and specialist disciplines.Main DutiesDevelop and implement the training programme with a mix of relevant internally developed programmes augmented where necessary (the primary focus being to develop internal training capability).Develop a team, department and training plan with a capability matrix for each discipline. Manage and co-ordinate Personal Achievement and Development plan for each member of the team with appropriate training programme against the capability matrix.Deliver Train the Trainer core management skills for managers so training programmes can then be delivered to individual departments by ManagersSupport Department Managers to develop training centres of excellenceDeliver first line management related training programmesDevelop specific training programme for all business development graduates.You will need to work closely with the members of the Talent & Learning team to build rapport and develop the role and the programme ultimately to share best practice training across Support Services (for example Commercial Management training and presentation skills to Operational Leads). The key elements of the role are:To be an ambassador for the company's Values, our Vision 2020 strategy and the Leading our Values Framework.To work with the Heads of Department within Business Development to identify training requirements that support the overarching training and development needs of each discipline and role for each individual within the team.To deliver training through appropriate methods of delivery including developing internal training programmes and where appropriate external specialist training.)To review training, evaluating its impact on the business and making any changes requiredWork with senior Business Development team to identify business priorities and to implement an agreed plan, review as appropriate. Collect training data and produce reports/forecasts for the Heads of Department and Business Development Director(including central log of mandatory courses)Launch and deliver first line management training that supports our Leading our Values Framework, subject to demandLiaise with our external partners to gain accreditation for our training where appropriateManage ad hoc projects/eventsApplication of creativity when designing new materials for training deliveryWhat we are looking forEssentialA passion for delivering great customer service training and development experiencesExperience of working in Business Development/Operations is preferable and able to deliver training across a wide and diverse team with very different needs and requirementsA strong commitment to and an understanding of the role that training plays in enabling business successAble to influence to lead/support training of colleaguesAble to deliver training in a practicable yet engaging way to meet business requirementsAble to coach and develop 1st line managers to train others to the standards requiredAble to work on own initiative to implement /review an agreed planDesirableAn HR/ training qualification would be desirable but not essential

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job Description Managing high levels of incoming and outgoing telephone calls to both clients and branches. Utilise software to ensure the required monitoring and compliance standards are met. Work as part of a monitoring team liaising with different branches nationally. Follow correct procedures for incident reporting and real time monitoring. Work as part of a team, communicating effectively with team members and others. To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures. To undertake additional duties in line with management requests as required. Comply with IS) 27001 standards and procedures. Meeting individually set KPIs. Stay current with system information, changes and updates. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication Applicants must have a 5 year checkable history. You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard. Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint. Must have excellent interpersonal skills and be able to work on own initiative and as part of a team. Ability to work in a fast paced environment. Ability to manage workload to meet team deadlines. A willingness to learn and develop and show high level of commitment and professionalism. Qualifications Applicants must have a 5 year checkable history. You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard. Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint. Must have excellent interpersonal skills and be able to work on own initiative and as part of a team. Ability to work in a fast paced environment. Ability to manage workload to meet team deadlines. A willingness to learn and develop and show high level of commitment and professionalism. Additional Information Shift pattern: 4 on / 4 off : 12 hour shifts Hourly rate : £9.50

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Job Description Main duties • To complete all engineer work schedules and communicate these to the engineering teams daily, weekly, and monthly • Effective utilisation, efficiency and productivity of the field engineers • High levels of communication with the Engineers, Supply Chain, Compliance and Quoted Works Co-ordinators • The effective planning and utilisation using standard times and scheduling tool to aid the completion of all Reactive/PPMs within the month. • Meeting and where possible exceeding all SLAs for Attendance and Completion. • Regular communication with Team Leader on issues with engineers and assistance in ensuring the plan is as optimal as possible. • Ensuring good decisions regarding subcontracting and re-allocate accordingly to the Supply Chain • In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Line Manager Qualifications Person Specification • Reliable and ability to get on with others, with excellent verbal reasoning skills • Experience of daily interaction and workload management of field engineers • Co-ordination and Planning skills - excellent organisational skills and ability to prioritise workload. • Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties. • Customer Care - Capable of delivering results and meeting customer expectations • Commercially aware with a clear focus on high quality and control of cost • Self-motivated, tenacious and result-oriented with a positive outlook • Calm under pressure • Assertive Additional Information This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Job DescriptionAct as a role model for Team Managers, Operators and colleagues by conveying a professional focus at all times To manage and coordinate the ARC operation and Team Managers to ensure that the operation meets all agreed customer, regulatory, safety, and performance standards, and meets the business expectations & measurements To agree, document and implement appropriate, resilient and effective operating procedures in line with business expectations. To recruit and develop the ARC team to be able to competently perform their activities To lead the ARC team with high degrees of professionalism and integrity, motivating, auditing, and where required, liaise with the HR team as appropriate To develop collaborative working relationships with internal/external customers and Senior Mitie management To be familiar with the operation of all hardware and software within the ARC environment, reporting/escalating correctly when issues arise Ensuring best practice is observed in the ARC to ensure effective and efficient service is achieved. Identifying and address training needs and areas for improvement of customer service delivery Provide Team Managers with Coaching and feedback regarding their performance and qualityEnsure teams follow the necessary procedure for remote surveillance ensuring compliance with BS5979 and associated accreditations. To understand and comply with policies and procedures Manage and support team to achieve exceptional performance and quality standards Manage all aspects of performance in relation to productivity, quality and absence To comply with all Health and Safety policies and procedures To ensure that you approach your duties taking into consideration the principles of Best Value Be responsible for rota management and holiday approvals for your team To oversee and take responsibility for all services within the control room To undertake additional duties in line with management requests as required Support colleagues in other service areas as required To proactively demonstrate and work to the Company's values in delivering the exceptional everyday. Ensure that all SOPs are agreed, documented and adhered to for the Mitec operation To ensure that all ARC team members are trained and assessed as being competent in their roles To ensure that all team members are briefed and deployed on a daily basis Ensure that the performance of the ARC team is checked and audited on a daily basis, both during operational hours and silent hours Ensure that all appropriate aspects of welfare for the ARC team are attended to on a timely basis To ensure that areas of non-performance are identified and corrected to appropriate timescales Investigate and respond to incidents and complaints as directed by the client or Mitie team Developing corrective action plans to address instances of poor delivery/serviceCoordinate, communicate and document changes to operation al requirements as directed by the client or Mitie teamQualifications Consistently develops and maintains strong, day to day business relationships with colleagues and staff Consistently demonstrates the ability to understand and act on a business/departments needs and priorities Demonstrates ability to provide guidance and coaching to others Demonstrates consistent ability to communicate effectively, formally and informally, with colleagues, subordinates and customers. Demonstrate high levels of organisational skills. Demonstrate ability to be self-directed with initiative and to be able to solve practical problems with limited supervision. Is proactive in developing solutions to address instances of poor delivery/services/deviations from process Demonstrate a commitment to promoting and safeguarding the values of Mitie Demonstrate ability to work as part of a team and to develop and sustain good working relationships with internal and external customers Excellent PC/MS Office skillsAdditional informationHealth and Safety responsibilitiesFollow Group and company policies and procedures at all times;Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;Use all work equipment and personal PPE properly and in accordance with training received;Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Job OverviewPerform Gas, Mechanical and General Maintenance to both plant and building assets throughout a number of sites; specifically, but not limited to, Gas and Plumbing services, to ensure the continued full operation of all systems on site.Main DutiesUndertake heating engineering & plumbing maintenance, including reactive repairs, servicing of boilers and other appliances, installations and associated works.Ability to complete statutory monthly PPM related tasks, outside of core skill set, as directed by the Service Desk.Undertake all tasks in line with current legislation and H&S Guidelines.Ensuring all assigned PPM's are completed on time and in line with the agreed schedule.Comply with Mitie's and customer policies, procedures and statutory requirements.Provide assistance to other maintenance staff as and when required.Comply with all company procedures including adherence with all health and safety requirementsCompletion of required documentation as specified in relevant standards and regulations.Adherence to company security policies in relation to the use of IT equipment.Competent use of computers and mobile phones to receive and record work information, including hours worked, for each work request.Ensure that all work is undertaken within the job holders own level of demonstrated competence.Liaise with all Mitie's staff to ensure standards are maintained in both work and administrative areas.Part of On Call rota to provide out of office support as and when required by management.Keep all plant / rooms / services enclosures clean, tidy safe and secure.Undertake any ad-hoc duties as required during the course of working shift.Be aware of Mitie's Business Continuity Plan for area of business.Completion of any other task as directed by management.What we are looking forRelevant Commercial & Domestic Gas qualifications.Experience in a similar role.Full Driving Licence.Valid Passport.Ability to work unsupervised and independently.To be able to work on own initiative and as required, as part of a team.Flexibility to work beyond regular working hours as required.Ability to prioritise own and teams work load accordingly.Ability to communicate to a high degree both verbally and written.Operational knowledge of Permit to Work system.Confidence to work frequently at height following all necessary health and safety procedures this requires a good level of fitness to access the required areas by ladders.Writing and following risk and method statements is required on a daily basis.Ability to record work accurately on work sheets and I.T. based systems.Flexible approach to work and working hours (subject to the EU Working Time Directive).To represent the company, in the most professional manner possible, utilising the uniform and PPE issued.Responsible for self and others to maintain a safe working environment as per the Health and Safety at Work Act (1974) and subsequent UK and EU amendments.HSE management in accordance with our (Mitie's) Quality Management System and all legal and statutory requirements.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Due to contractual requirements, the ability to pass designated security clearances is a pre job offer requisite.

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description Managing high levels of incoming and outgoing telephone calls to both clients and branches. Utilise software to ensure the required monitoring and compliance standards are met. Work as part of a monitoring team liaising with different branches nationally. Follow correct procedures for incident reporting and real time monitoring. Work as part of a team, communicating effectively with team members and others. To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures. To undertake additional duties in line with management requests as required. Comply with IS) 27001 standards and procedures. Meeting individually set KPIs. Stay current with system information, changes and updates. Qualifications Applicants must have a 5 year checkable history. You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard. Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint. Must have excellent interpersonal skills and be able to work on own initiative and as part of a team. Ability to work in a fast paced environment. Ability to manage workload to meet team deadlines. A willingness to learn and develop and show high level of commitment and professionalism 12 Hour Shift 4 On / 4 Off £9.50 Per Hour £10.50 Overtime Health and Safety responsibilities • Follow Group and company policies and procedures at all times; • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; • Use all work equipment and personal PPE properly and in accordance with training received; • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication Job Description Are you looking for a rewarding contract where you will be able to use your skills to make more of a difference than ever before? We are looking to recruit a Testing Site Lead for our new and existing COVID-19 Testing Centres. You can play a crucial role in maximising our capacity as a country to fight this COVID-19 outbreak both on a national and local level in exchange for your time, support and expertise. Safety on the sites is paramount, so we operate a comprehensive training regime which is designed to safeguard our colleagues and adhere to the latest Department of Health & Social Care (DHSC) guidelines Hours of work: The shift pattern is 12 hours per day, working 4 days on 4 days off, on a rolling shift pattern working between 7am and 9pm Rate of pay £16.50 per hour Main Duties: Ensure that the customers experience is pleasant and managed in a professional way. Ability to use a computer for reporting and communication, working knowledge of Teams, Excel and Outlook is desirable Run the site following DHSC processes and guidelines Ensure the customers are booked in appropriately and directed to either the assisted test or self-administered routes. Be accountable for the overall running of the site's infrastructure and facilities including site setup. Occasionally participates in the mobilisation to ensure site is ready for day one. Work with the Testing Site Supervisors, to manage all Mitie and third-party staff on site Monitor infrastructure & report any issues as appropriate Dealing with external stakeholders on day-to-day matters, escalating as appropriate. General site day to day management Escalate immediately if it becomes apparent that the site is not or is likely to become non-compliant with any law relating to the environment and sustainability or health and safety and will take all reasonable steps to becoming compliant. Applicants must consider the following: Full Personal Protective Equipment will be supplied in line with NHS standards. Willingness to work outside if required (weather protection will be provided) Must be able to get to the site by 7am, 7 days per week. Staff facilities including refreshments provided. Basic Disclosure Scotland/DBS check will be conducted on all successful candidates This is a self-test facility for individuals to complete the test on themselves. At no point will you be asked to perform the test on another person Qualifications Skills and Experience Team Leadership experience essential Site Manager/Leader experience essential Good interpersonal skills and caring nature Flexible approach to work to suit the business needs Must be able to physically stand for several hours with good mobility Good communication and empathy skills Good written and spoken English Additional Information Benefits of being a Testing Site Lead: Pension Life Assurance Free Virtual GP Free flu vaccinations Employee Assistance Programme (EAP) Discounted Gym membership Employee & Partner discounts Wellness programmes Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 70,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for; Customer Support Team Member - Full Time 37.5 hrs with shifts between 07:00 - 19:00 6 Months Fixed Term Contract with the possibility of leading to a permanent position Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description To ensure all guests receive an excellent welcome and that you consistently deliver great service Ensure consistent, high quality support is supplied to the business consistently To process meeting room requests, for internal & client meetings if and when appropriate and amend as necessary with cancellations or any outstanding information Use computer as an effective communication tool, inputting data as requested into excel and word documents Ability to identify and escalate building maintenance issues/hazard perception Attend training as appropriate/on-line/out of house/self-development To handle any guest complaints and provide a swift solution or escalate as appropriate To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards. To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language To ensure telephone and email etiquette is professional and adhered to at all times, including the answering and directing of calls via the switchboard and emails using the appropriate greeting and sign off. To be articulate and pre-empt the needs of clients and visitors. To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival To communicate effectively with other departments and neighbouring Mitie sites. To communicate professionally with residents of the building (inc. building-wide messages) and the client, providing a 5* level of service at all times To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etc To actively complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas To assist in any other reasonable duties as required by your colleagues, managers or clients Qualifications Excellent communication skills and exceptional attention to detail Immaculate personal presentation endorsing the Signature five star image Proven experience and understanding of an exceptional Customer Service delivery Previous experience with visitor management and booking systems preferable Excellent time management and organisational skills Pro active, flexible and can-do attitude The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate Ability to deal with multiple requests simultaneously Computer literate (Word, Excel, PowerPoint, email) and excellent administration skills Team player Be innovative, identifying improvements and smarter ways of working

Company Description At Mitie, you will be working for the UK's leading facilities management and professional services company. Looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. You will be part of a workforce with over 77,000 people, 100+ office locations, and thousands of customers across the country, there is no limit to what you can achieve if you work for us. Job Description Responsible to oversee designated areas to include mowing, installation and trimming of trees and bushes, fertilization, pest control and irrigation. Responsibilities Assist with the implementation of programs implemented by the Director of Landscaping regarding the maintenance of Corporate buildings grounds and OPC buildings grounds. QHSE audits of sites across region. Experience in Health and Safety Responsible for the installation and care of new landscaping projects throughout assigned areas. Assures all assigned jobs are completed in a timely manner and instructs Lawn Techs in their tasks. Interprets policies to Lawn Techs and enforces safety regulations. Suggests changes in working conditions and use of equipment to increase efficiencies. Analyses, resolves and assists Lawn Techs in solving work problems. Maintains accurate time and production records. Keep current inventory of tools and equipment assigned to work area. Monitor current inventory of landscaping vehicle fleet, to ensure cleaning, maintenance and service in collaboration with Inventory Supervisor and Fleet Management to ensure current licensure/stickers in place Performs activities of Lawn Techs supervised as needed. Must comply with all CFI policies and procedures. Must represent Westgate Resorts in a professional manner through appearance, dress and professional behaviour at all times, as dictated in the Associate's Handbook. Must work diligently to gain knowledge and experience to execute the role to its full potential. Other duties as assigned by manager when required. Qualifications Full Driving Licence PA1 PA6 Previous supervisor experience Soft and hard landscape experience (level 2 if possible) Additional Information Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description Are you looking for a rewarding contract where you will be able to use your skills to make more of a difference than ever before? We are looking to recruit Testing Operatives for our new and existing COVID-19 Testing Centres. You can play a crucial role in maximising our capacity as a country to fight this COVID-19 outbreak both on a national and local level in exchange for your time, support and expertise. Safety on the sites is paramount, so we operate a comprehensive training regime which is designed to safeguard our colleagues and adhere to the latest Department of Health & Social Care (DHSC) guidelines Hours of work: 7am - 7pm, 8am - 8pm and 8:30am - 8:30pm, 7 days per week (shifts can vary). The shift pattern is 12 hours per day, working 4 days on 4 days off, on a rolling shift pattern Rate of pay £11 per hour Main Duties: Enabling the testing process to be seamless, ensuring that the customer's experience is positive and managed in a professional way Helping new sites to be mobilised to ensure the site is ready for day one Ensuring that the site is ready for operations at the beginning of each day Undertaking training on how to advise customers to self-deliver a swab test Undertaking training on hand washing and ensuring personal hygiene is maintained to a high standard Personal Protective Equipment (PPE) is worn and changed at the prescribed intervals face masks must be worn as a requirement of the job) To communicate, support and reassure customers who visit the site to be tested, ensuring they understand the process Ensure social distancing is always adhered to Applicants must consider the following: Full Personal Protective Equipment will be supplied in line with NHS standards. Willingness to work outside if required (weather protection will be provided) Must be able to get to the site by 7am, 7 days per week. Staff facilities including refreshments provided. Basic Disclosure Scotland/DBS check will be conducted on all successful candidates This is a self-test facility for individuals to complete the test on themselves. At no point will you be asked to perform the test on another person Qualifications Skills and Experience Good interpersonal skills and caring nature Must be able to physically stand for several hours with good mobility Good communication and empathy skills Good written and spoken English Physically fit, able to be on your feet for the length of shift Additional Information Benefits of being a Testing Operative: Pension Life Assurance Free Virtual GP Free flu vaccinations Employee Assistance Programme (EAP) Discounted Gym membership Employee & Partner discounts Wellness programmes Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business. For all internal applicants, please note existing Terms and Conditions are non-transferable.

Company Description At Mitie, you will be working for the UK's leading facilities management and professional services company. Looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. You will be part of a workforce with over 77,000 people, 100+ office locations, and thousands of customers across the country, there is no limit to what you can achieve if you work for us. Job Description Responsible to oversee designated areas to include mowing, installation and trimming of trees and bushes, fertilization, pest control and irrigation. Responsibilities Assist with the implementation of programs implemented by the Director of Landscaping regarding the maintenance of Corporate buildings grounds and OPC buildings grounds. QHSE audits of sites across region. Experience in Health and Safety Responsible for the installation and care of new landscaping projects throughout assigned areas. Assures all assigned jobs are completed in a timely manner and instructs Lawn Techs in their tasks. Interprets policies to Lawn Techs and enforces safety regulations. Suggests changes in working conditions and use of equipment to increase efficiencies. Analyses, resolves and assists Lawn Techs in solving work problems. Maintains accurate time and production records. Keep current inventory of tools and equipment assigned to work area. Monitor current inventory of landscaping vehicle fleet, to ensure cleaning, maintenance and service in collaboration with Inventory Supervisor and Fleet Management to ensure current licensure/stickers in place Performs activities of Lawn Techs supervised as needed. Must comply with all CFI policies and procedures. Must represent Westgate Resorts in a professional manner through appearance, dress and professional behaviour at all times, as dictated in the Associate's Handbook. Must work diligently to gain knowledge and experience to execute the role to its full potential. Other duties as assigned by manager when required. Qualifications Full Driving Licence PA1 PA6 Previous supervisor experience Soft and hard landscape experience (level 2 if possible) Additional Information Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Company Description At Mitie, you will be working for the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. You will be part of a workforce with over 77,000 people, 100+ office locations, and thousands of customers across the country, there is no limit to what you can achieve if you work for us. Job objectives and responsibilities We are looking for Receptionist - Admin role to work for our corporate client BMW on behalf of Signature. The role will be to deliver an exceptional customer experience for all internal and external customers ensuring that all activity delivered is of the highest standard. If you have worked in a role where you have been in face to face customer service position, this could be the opportunity to work within a corporate setting for a prestigious brand. Main duties : To be an ambassador of BMW and Signature Ensuring you meet BMW/BMW.i and MINI brand standards at all times Responsible for providing a five star meet and greet at all times and proactively welcoming customers and visitors To ensure you are immaculately dressed in uniform and adhere to Signature grooming standards To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language To ensure telephone and email etiquette is professional and adhered to at all times, including the answering of calls and emails using the appropriate greeting and sign off To ensure you have the full information who are on duty on the day To ensure your knowledge is up to date of the BMW teams you are working with To ensure Reception operations are running in efficent manner Offering and serving refreshments provided by BMW to the customers To maintain clean and professional refreshment stations To clear and clean all areas to maintain professional looking showroom at all times Keep all items needed to serve customers fully stocked up with additional stock kept on hand to replenish regularly Managing and responding accordingly to emails throughout the day Welcoming customers to Aftersales and look after them through out Take accurate information when customer dopping off the car for the servie and pass the correct information to Service Advisors Be incharge of the drivers services to ensure cars are brought to the waiting customers promtly and without delays In charge of customer who are collecting cars and logging in Be able to be organised and multi task during busy peak hours Able to provide accurate, efficient and friendly service Able to process various admin tasks and taking payments To ensure the H&S walk around is completed daily To report any defects or faults directly to the helpdesk To ensure to keep Senior Team Members / Managers informed of any challenges To highlight and inform Senior Team member / Manager of any outstanding, unresolved issues To keep Senior team Members / Managers / Switchboard informed of any changes to the normal daily info or procedures Liaising with the Service Advisor Teams and keeping customers fully informed Updating the daily collection and drop of lists To follow and sign daily check list to ensure all tasks are completed by end of the day Accept all deliveries, log them to the delivery book and follow the delivery procedure Remain focused, professional and customer oriented at all times Liaise with other team members to ensure information accuracy at all times To be innovative and be part of the drive to continually develop the customer experience To be proactive in all customer service duties in line with the BMW site service standards Shift pattern Monday to Saturday, 5 shifts during a week, 42.5hr week. Business hours within 08 - 18.30 Monday to Friday, Saturdays 8-16.00 To be cross trained in all relevant areas within the contract (identified in your personal KPI) Able and willing to cover various position within the contract when required by the business Using your own initiative to increase efficiency, customer and client satisfaction Any reasonable request by your manager to ensure smooth running of the operations Annual Salary £ What you'll get in return: In return we will offer you holiday entitlement, pension contributions, discount through MiDeals to over 850 high street retailers, cycle to work, options to buy extra holiday, save as you earn scheme, share incentive plan, recognition and wellbeing incentives such as Mitie Stars and many other benefits. Qualifications In order to be successful in this role you will have experience within a similar role, providing world class service. You will be fully competent in the use of PC's and other technology, with strong written and verbal communication. You will possess good planning and organisational skills, working well to meet challenging deadlines.

Company Description Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave : o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job Description We are looking to recruit a Senior Commercial Manager to join our Care & Custody Business Development team on a permanent basis. Reporting to the Commercial Lead , the Senior Commercial Manager will be based at The Shard, Level 12, 32 London Bridge Street, London, SE1 9SG, and be an integral part of teams working on strategically important opportunities. The key responsibilities will be leading the commercial element on high quality bids into the public sector to secure new business and growth, with direction and guidance from the Commercial Lead and Bid Directors. This is a proactive role, ensuring Care & Custody is able to respond professionally to convert opportunities to new contracts. Main Duties Commercial point of contact, reviewing bid documents, creating innovative solutions, producing cost and pricing models and written responses where required. Challenge the business's assumptions to deliver a robust solution and price, balancing the need for value for money with risk appetite. Providing evaluation and assurance through all stages of the procurement and contract lifecycle, utilising sound commercial judgement to make recommendations. Quantifying and communicating the associated risks within a bid and setting out the consequences of key decisions. Managing the flow of costing information to support the bid process, ensuring that deadlines are met. Develop and present commercial solutions to both client and senior management. Offering commercial support and guidance to colleagues by effective communication of costs and risks. Build effective working relationships with client representatives to maintain communication channels and address commercial and charging issues and identify value for money initiatives. Developing financial bid/costing models in line with Best Practice principles. Identifying and implementing improvements to existing reporting tools and templates. Participate in client commercial reviews to agree charges and service penalties. Look beyond the obvious. Qualifications The Senior Commercial Manager must have excellent bid modelling and commercial acumen skills and experience of working in large organisations, with proven ability to work to tight deadlines. Candidates should possess the following: · Experience in a high level sales/business development role, with a proven track record of target achievement · Excellent customer relationship skills and dedicated customer focus · Experience of Central Government / NHS / Police and Crime Commissioner procurement · Experience of dealing with staffing models and impacts of TUPE from a costing and commercial perspective · Production of bid models that are clear, well-constructed and in line with best practise principles · Advanced Excel ability is a must, along with a good working knowledge of other Microsoft Office programs (Word, Powerpoint, ect) · Strong Verbal and Written communication skills · Ability to prioritise and manage competing demands · Excellent analytical and problem solving skills · Experience in Commercial / Contractual matters · Must be able to work as part of a wider team and have good negotiating skills with both customers and suppliers · Excellent problem solving skills · Flexibility in approach to situations · Strong stakeholder management capabilities · Very good presentation skills · Excellent numeracy skills · Customer focussed

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Job Description The Scheduler will manage the overall activity of the national engineering teams and the jobs which have been passed to the NMN for delivery. Within the NMN the Service Delivery team will, using the latest scheduling software, manage the delivery of jobs allocated to the NMN for delivery. The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for and all required documentation is completed. This position will be contracted to work into the evening and at shift pattern of 7am-7pm Monday to Friday. This role is based in our new office near Birmingham International airport and a 5 minute walk from the train station. Responsibilities To schedule all reactive and planned works to appropriate resource, payting attention to location, expertise and response targets. To accurately record all job related information on the appropriate IT systems. To ensure that the engineer days are optimised to drive maximum productivity from the team. Ensure all jobs marked an incomplete by engineers are followed up and reallocated as appropriate. Monitor engineer travel and activity and respond to issues as required. Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information. Ensure all jobs are completed within the required response times and costs. Deal with communications in a professional and prompt manner. Ensure non productive time is accounted for on system. Escalate issues with specific jobs, clients or engineers promptly. Ensure full audit trails are maintained and evidenced where required. Follow Group and company policies and procedures, at all times. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system Qualifications Have experience working within a service delivery or contact centre. Posess strong IT skills. Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner. Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and perofoamce managers and third party suppliers. Work effectively under pressure within a busy and diverse environment. Show a creative approach to analysing and solving problems using technology and reported information. Adhere to process and compliance requirements. Work well as part of a team. Please note this position is dependent upon the successful candidate passing BPSS security clearance. Additional Information Health and Safety responsibilities: Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security: Ensure compliance with Mitie's information security procedures in all activities; Proactively identify and report security risks to your manager; Report actual and suspected security incidents; Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Job Description Job objectives and responsibilities · Reporting to the contract supervisor, the primary function and responsibilities of the Engineer will include PPM and operation of plant services, equipment and all other associated elements in an efficient, safe manner and in accordance with company Health and Safety policy, Safe Systems of Work and current regulations. · Working with line managers/supervisors to ensure planning, procurement, progress, handover, performance, day to day activities and safe delivery of all tasks assigned are completed successfully. Main duties · Undertake all PPM works within individuals capability · To ensure that all equipment and services are in a safe condition · To be responsible for and take care of company supplied equipment and materials · To understand and comply with policies and procedures · To carry out work in a safe and diligent manner · To attend and fully participate in training and appraisal activities as required · To undertake additional duties in line with capabilities as required . To perform planned preventative and reactive maintenance tasks, including fault finding and repair . To undertake work outside normal hours · Ensuring that administration requirements are actioned on time and all necessary documents/records maintained accurately · To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to line management as necessary. · To help complete pre-programmed works in agreed timescales · Communicate well (verbally and in writing) with colleagues and clients · Works harmoniously with others, helping to generate a positive team atmosphere · Assist with production of material requisitions and procurement of materials and equipment · To be willing to learn how to analyse specifications, schedules, schematics and drawings and to report any anomalies or omissions to line manager/supervisors. · To make the line manager/supervisor aware of any likely improvements or delays to programme of works, to decide if any action is required regarding the initial labour requirements, drawing requirements or material purchases. Qualifications Person Specification · Experience in dealing with all types of PPMs work and reactive. · Knowledge of Health and Safety and safe working practices · Strong customer care focus · Able to work at heights of up to 3 metres and lift weights of up to 25kg · Self-Motivated and able to work under own initiative · Good verbal and written communication skills · Good interpersonal skills · Able to work individually or as part of a team · Able to cope under pressure · Ability to adapt to changing circumstances Additional Information Health and Safety responsibilities • Follow Group and company policies and procedures at all times; • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; • Use all work equipment and personal PPE properly and in accordance with training received; • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security • Ensure compliance with Mitie's information security procedures in all activities; • Proactively identify and report security risks to your manager; • Report actual and suspected security incidents; Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant proceedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description 4 on 4 off shift rotation Responsibilities Making and receiving phone calls and providing a high standard of response to telephone/ email inquiries Monitor Health, safety & welfare of security officers via welfare calls. Monitor time and attendance software to ensure customer sites are manned correctly and all personnel are in attendance Escalation & cover of unscheduled absences Communicating effectively with team members and other areas of the business. Completing Incident reports Support colleagues in other service areas as required Undertake additional duties in line with management requests as required Qualifications Excellent interpersonal skills PC skills: Microsoft Office, Outlook, Word, Excel Ability to work in a fast-paced environment Ability to work on own initiative and as part of a team High level of commitment and professionalism Willingness to learn and develop Ability to manage workload to meet team deadlines Adaptable with flexible and positive attitude You must have a 10 year checkable history as per BS7858 Additional Information Working Rotas will be 4 on 4 off 12 hour shifts which will include working Days and Nights.

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Job Description Job objectives and responsibilities Reporting to the Regional Supervisor, the primary function and responsibilities of the Engineer will include Electrical & Mechanical services to plant, equipment and all other associated elements in an efficient, safe manner and in accordance with company Health and Safety policy, Safe Systems of Work and current regulations. Main duties Undertake all Electrical & Mechanical works across various sites To ensure that all equipment and services are in a safe condition To be responsible for and take care of company supplied equipment and materials To understand and comply with policies and procedures To carry out work in a safe and diligent manner To attend and fully participate in training and appraisal activities as required To undertake additional duties in line with capabilities as required To perform planned preventative and reactive maintenance tasks, including fault finding and repair To undertake work outside normal working hours in accordance with contract Ensuring that administration requirements are actioned on time and all necessary documents/records maintained accurately To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to line management as necessary. To help complete pre-planned works in agreed timescales Communicate well (verbally and in writing) with colleagues and clients Works harmoniously with others, helping to generate a positive team atmosphere Assist with production of material requisitions and procurement of materials and equipment To ensure completion of electronic systems and certification as required Qualifications Experience in dealing with all types of Electrical & Mechanical maintenance work with ability to test Knowledge of Health and Safety and safe working practices Strong customer care focus Full driving licence Able to work at height and follow working at height procedures Self-Motivated and able to work under own initiative Good verbal and written communication skills Good interpersonal skills Able to work individually or as part of a team Must hold NVQ level 3 in Electrical Installation Level 3 award in Initial & Periodic Inspection & Testing of Electrical Installations desirable Mechanical Qualifications Able to cope under pressure Ability to adapt to changing circumstances Additional Information This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Job OverviewAs a Perception Corporate Receptionist you will be the first person a visitor meets or speaks to on the telephone, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure. You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.Main DutiesMeet and greet all visitors in line with Perception standards.Signing in visitors with according to standard proceduresAnnounce visitors as appropriate in line with the team agreement.Assist visitors and occupiers with queries in a knowledgeable and professional manner.Proactively offer additional assistance as and when required.Use the guests' name as appropriate during conversation.Liaise with building cleaners, security, engineers and facilities when required.Assist with on-boarding new starters, ensuring the client's new hires receive a professional and efficient welcome to their premisesOperate the switchboard in a warm, confident and friendly manner in line with Perception standards. Answer, screen and forward calls accordingly.Manage meeting rooms via a dedicated mailbox on a computerised meeting room booking system.Check, read and action emails regularly on a timely basis. That includes creating and managing appointments on MS OutlookMonitor meeting rooms usage and ensure bookings are cancelled if not requiredAssist in the co-ordination and preparation of meeting roomsHave an eye for detail and checking rooms are tidy all throughout the day.Answer the telephones in a friendly, timely and professional manner in line with Perception standards.Carry out administrative tasks and duties as and when required (photocopying, printing, booking taxis etc.)Booking catering facilities - organise lunches and liaise with the catering teamAdhere to the site's safety and security procedures and regulations as set out by management.Manage the access control system and authorise temporary passes when requiredRepresent the business with a positive attitude and professional appearanceReport any maintenance issues in the reception and common areas to the Facilities Helpdesk and follow up accordinglyLiaise with the AV team and provide first line supportDeal with any questions or queries and escalate where appropriate to the Front of House ManagerProvide appropriate training for the Executive Support Team (EST) (Holiday/Sickness cover)Update reception manual (SOP) on a monthly basis and send to you line manager.What we are looking forExcellent communication skills, both verbal and written, and a telephone etiquette.Professional and enthusiastic manner.To take ownership and pride in your Reception area.To take a leading role in your own personal development.To work in a flexible manner toward and changes/needs of the business.Ability to multitask and deal with your clients and visitors in a professional manner at all times.Able to adjust quickly to new procedures and situations.Excellent customer service skills.Ability to communicate at all levels.Understanding of corporate working environment (Essential).Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential).Speed Typing (Desirable).Innovation Concepts and forward thinking.Previous Experience with a Front of House Management system (Multibadge, Elvis, Cabbs, Vicinitee).