Mitie

Prisoner Custody Officer (PCO) - HMP Millsike - Full Sutton, York Salary: 36,540 Are you looking for a new role where you can genuinely make a difference? About HMP Millsike - A New Approach for a New Prison HMP Millsike is a brand new prison dedicated to transforming lives through a contemporary, evidence-based approach to prison delivery. Our vision is to protect the public while fostering an environment of rehabilitation and personal growth. We aim to create a vibrant community where individuals can develop the skills and resilience needed for successful reintegration into society. About Mitie At Mitie Care & Custody, our mission is to deliver exceptional services every day, creating amazing work environments. We promise our employees a workplace where they can thrive and be their best and our core values drive everything we do. Why apply for this role? Help make a real difference to people's lives An opportunity to build your career within a brand new state of the art prison Continuously develop new skills and work with an incredible team Excellent salary of 36,540 and benefits package to reward your hard work Permanent Contracted hours of 42 hours per week Core Values and Culture We are one Mitie: Delivering seamless, unrivalled service by working together. Built on integrity and trust: Upholding integrity and trust in all actions. Going the extra mile: Committed to excellence in service delivery. Our diversity makes us stronger: Embracing diverse backgrounds to generate innovative ideas. Customer-centric: Partnering with customers to put their needs first. PCO Job Responsibilities As a PCO, you will play a crucial role in maintaining the safety, security, and well-being of prisoners at HMP Millsike. Your responsibilities will include: Ensuring high standards of prisoner care and supporting their rehabilitation. Conducting security checks and search procedures on prisoners, staff, and visitors. Promote safer custody and violence reduction. Assisting prisoners in preparing for release by maintaining professional relationships with health and probation services and other professionals. Maintaining high standards of security and safety while promoting a positive, restorative and rehabilitative environment. Providing support and care for prisoners' physical and mental health needs. Using a trauma-informed approach to support prisoners' recovery and rehabilitation. Supervising prisoners' activities and work assignments to prevent disturbances and maintain order. Communicating effectively with prisoners, adapting language and style to ensure understanding. Person Specification We love to see applications from people who are motivated, hardworking, and willing to learn. Here are the core requirements we are looking for in the PCO role: Basic to intermediate IT skills (Microsoft Excel, Word, Outlook). Excellent communication skills. Ability to interact empathetically with prisoners and maintain professional boundaries. Commitment to maintaining high standards of safety, dignity, and diversity. Previous experience in a custodial or secure environment is preferred but not essential. Why Join Us? At Mitie Care & Custody, diversity and inclusion are at the heart of our operations. We are committed to creating an environment where everyone can thrive and be their best. Our diverse culture fosters innovation and creativity, ensuring that all voices are heard and valued. By joining us, you become part of a team dedicated to making a positive impact on the lives of prisoners and their families. Employee Benefits Healthy Eating and Living: Access to the gym and exercise classes such as yoga and Pilates. Low-cost, nutritious meals available at the staff canteen. Electric Minibus Service: Starting six months after commencement, an accessible electric minibus will transport colleagues between Stamford Bridge and the prison, aligning with shift patterns. Virtual GP Service: Unlimited 24/7 virtual GP consultations for employees and their households, reducing stress from waiting for standard appointments. Health and Wellbeing Days: Twice-yearly events offering health checks, healthy eating information, work-life balance advice, and raffle prizes. Long Service Awards: Celebrate milestones with certificates, badges, special lunches, and additional leave after five years. Choices Platform: Access to a variety of benefits including gym memberships, dental insurance, dining cards, and a Health Cash Plan. MiDeals Discount Portal: Savings at over 1,200 retailers, supporting wellbeing and managing the cost of living. Enhanced Maternity & Adoption Pay: 10 weeks of pay for permanent staff, plus a Return-to-Work bonus. Free Mitie Shares Scheme: Free shares for staff to foster a sense of investment and belonging. Financial Planning Support: Services from Salary Finance, including pay advances, low-cost loans, and personalised budget planning. Holidays: Mitie offers holiday entitlements ranging from 5.6 weeks to 6.6 weeks of holiday per year, including statutory holidays. You may have a rising entitlement based on the length of time you have worked for Mitie. Pension: Mitie operates two pension schemes as we want you to be able to enjoy your retirement to the full. Life Cover: Mitie provides life cover as a lump sum benefit for all permanent and fixed term employees. If you are passionate about making a difference and want to contribute to a supportive, uplifting environment that helps prisoners unlock their potential, apply now to join Mitie Care & Custody at HMP Millsike.

Prisoner Custody Officer (PCO) - HMP Millsike - Full Sutton, York Salary: 36,540 Are you looking for a new role where you can genuinely make a difference? About HMP Millsike - A New Approach for a New Prison HMP Millsike is a brand new prison dedicated to transforming lives through a contemporary, evidence-based approach to prison delivery. Our vision is to protect the public while fostering an environment of rehabilitation and personal growth. We aim to create a vibrant community where individuals can develop the skills and resilience needed for successful reintegration into society. About Mitie At Mitie Care & Custody, our mission is to deliver exceptional services every day, creating amazing work environments. We promise our employees a workplace where they can thrive and be their best and our core values drive everything we do. Why apply for this role? Help make a real difference to people's lives An opportunity to build your career within a brand new state of the art prison Continuously develop new skills and work with an incredible team Excellent salary of 36,540 and benefits package to reward your hard work Permanent Contracted hours of 42 hours per week Core Values and Culture We are one Mitie: Delivering seamless, unrivalled service by working together. Built on integrity and trust: Upholding integrity and trust in all actions. Going the extra mile: Committed to excellence in service delivery. Our diversity makes us stronger: Embracing diverse backgrounds to generate innovative ideas. Customer-centric: Partnering with customers to put their needs first. PCO Job Responsibilities As a PCO, you will play a crucial role in maintaining the safety, security, and well-being of prisoners at HMP Millsike. Your responsibilities will include: Ensuring high standards of prisoner care and supporting their rehabilitation. Conducting security checks and search procedures on prisoners, staff, and visitors. Promote safer custody and violence reduction. Assisting prisoners in preparing for release by maintaining professional relationships with health and probation services and other professionals. Maintaining high standards of security and safety while promoting a positive, restorative and rehabilitative environment. Providing support and care for prisoners' physical and mental health needs. Using a trauma-informed approach to support prisoners' recovery and rehabilitation. Supervising prisoners' activities and work assignments to prevent disturbances and maintain order. Communicating effectively with prisoners, adapting language and style to ensure understanding. Person Specification We love to see applications from people who are motivated, hardworking, and willing to learn. Here are the core requirements we are looking for in the PCO role: Basic to intermediate IT skills (Microsoft Excel, Word, Outlook). Excellent communication skills. Ability to interact empathetically with prisoners and maintain professional boundaries. Commitment to maintaining high standards of safety, dignity, and diversity. Previous experience in a custodial or secure environment is preferred but not essential. Why Join Us? At Mitie Care & Custody, diversity and inclusion are at the heart of our operations. We are committed to creating an environment where everyone can thrive and be their best. Our diverse culture fosters innovation and creativity, ensuring that all voices are heard and valued. By joining us, you become part of a team dedicated to making a positive impact on the lives of prisoners and their families. Employee Benefits Healthy Eating and Living: Access to the gym and exercise classes such as yoga and Pilates. Low-cost, nutritious meals available at the staff canteen. Electric Minibus Service: Starting six months after commencement, an accessible electric minibus will transport colleagues between Stamford Bridge and the prison, aligning with shift patterns. Virtual GP Service: Unlimited 24/7 virtual GP consultations for employees and their households, reducing stress from waiting for standard appointments. Health and Wellbeing Days: Twice-yearly events offering health checks, healthy eating information, work-life balance advice, and raffle prizes. Long Service Awards: Celebrate milestones with certificates, badges, special lunches, and additional leave after five years. Choices Platform: Access to a variety of benefits including gym memberships, dental insurance, dining cards, and a Health Cash Plan. MiDeals Discount Portal: Savings at over 1,200 retailers, supporting wellbeing and managing the cost of living. Enhanced Maternity & Adoption Pay: 10 weeks of pay for permanent staff, plus a Return-to-Work bonus. Free Mitie Shares Scheme: Free shares for staff to foster a sense of investment and belonging. Financial Planning Support: Services from Salary Finance, including pay advances, low-cost loans, and personalised budget planning. Holidays: Mitie offers holiday entitlements ranging from 5.6 weeks to 6.6 weeks of holiday per year, including statutory holidays. You may have a rising entitlement based on the length of time you have worked for Mitie. Pension: Mitie operates two pension schemes as we want you to be able to enjoy your retirement to the full. Life Cover: Mitie provides life cover as a lump sum benefit for all permanent and fixed term employees. If you are passionate about making a difference and want to contribute to a supportive, uplifting environment that helps prisoners unlock their potential, apply now to join Mitie Care & Custody at HMP Millsike.

Prisoner Custody Officer (PCO) - HMP Millsike - Full Sutton, York Salary: 36,540 Are you looking for a new role where you can genuinely make a difference? About HMP Millsike - A New Approach for a New Prison HMP Millsike is a brand new prison dedicated to transforming lives through a contemporary, evidence-based approach to prison delivery. Our vision is to protect the public while fostering an environment of rehabilitation and personal growth. We aim to create a vibrant community where individuals can develop the skills and resilience needed for successful reintegration into society. About Mitie At Mitie Care & Custody, our mission is to deliver exceptional services every day, creating amazing work environments. We promise our employees a workplace where they can thrive and be their best and our core values drive everything we do. Why apply for this role? Help make a real difference to people's lives An opportunity to build your career within a brand new state of the art prison Continuously develop new skills and work with an incredible team Excellent salary of 36,540 and benefits package to reward your hard work Permanent Contracted hours of 42 hours per week Core Values and Culture We are one Mitie: Delivering seamless, unrivalled service by working together. Built on integrity and trust: Upholding integrity and trust in all actions. Going the extra mile: Committed to excellence in service delivery. Our diversity makes us stronger: Embracing diverse backgrounds to generate innovative ideas. Customer-centric: Partnering with customers to put their needs first. PCO Job Responsibilities As a PCO, you will play a crucial role in maintaining the safety, security, and well-being of prisoners at HMP Millsike. Your responsibilities will include: Ensuring high standards of prisoner care and supporting their rehabilitation. Conducting security checks and search procedures on prisoners, staff, and visitors. Promote safer custody and violence reduction. Assisting prisoners in preparing for release by maintaining professional relationships with health and probation services and other professionals. Maintaining high standards of security and safety while promoting a positive, restorative and rehabilitative environment. Providing support and care for prisoners' physical and mental health needs. Using a trauma-informed approach to support prisoners' recovery and rehabilitation. Supervising prisoners' activities and work assignments to prevent disturbances and maintain order. Communicating effectively with prisoners, adapting language and style to ensure understanding. Person Specification We love to see applications from people who are motivated, hardworking, and willing to learn. Here are the core requirements we are looking for in the PCO role: Basic to intermediate IT skills (Microsoft Excel, Word, Outlook). Excellent communication skills. Ability to interact empathetically with prisoners and maintain professional boundaries. Commitment to maintaining high standards of safety, dignity, and diversity. Previous experience in a custodial or secure environment is preferred but not essential. Why Join Us? At Mitie Care & Custody, diversity and inclusion are at the heart of our operations. We are committed to creating an environment where everyone can thrive and be their best. Our diverse culture fosters innovation and creativity, ensuring that all voices are heard and valued. By joining us, you become part of a team dedicated to making a positive impact on the lives of prisoners and their families. Employee Benefits Healthy Eating and Living: Access to the gym and exercise classes such as yoga and Pilates. Low-cost, nutritious meals available at the staff canteen. Electric Minibus Service: Starting six months after commencement, an accessible electric minibus will transport colleagues between Stamford Bridge and the prison, aligning with shift patterns. Virtual GP Service: Unlimited 24/7 virtual GP consultations for employees and their households, reducing stress from waiting for standard appointments. Health and Wellbeing Days: Twice-yearly events offering health checks, healthy eating information, work-life balance advice, and raffle prizes. Long Service Awards: Celebrate milestones with certificates, badges, special lunches, and additional leave after five years. Choices Platform: Access to a variety of benefits including gym memberships, dental insurance, dining cards, and a Health Cash Plan. MiDeals Discount Portal: Savings at over 1,200 retailers, supporting wellbeing and managing the cost of living. Enhanced Maternity & Adoption Pay: 10 weeks of pay for permanent staff, plus a Return-to-Work bonus. Free Mitie Shares Scheme: Free shares for staff to foster a sense of investment and belonging. Financial Planning Support: Services from Salary Finance, including pay advances, low-cost loans, and personalised budget planning. Holidays: Mitie offers holiday entitlements ranging from 5.6 weeks to 6.6 weeks of holiday per year, including statutory holidays. You may have a rising entitlement based on the length of time you have worked for Mitie. Pension: Mitie operates two pension schemes as we want you to be able to enjoy your retirement to the full. Life Cover: Mitie provides life cover as a lump sum benefit for all permanent and fixed term employees. If you are passionate about making a difference and want to contribute to a supportive, uplifting environment that helps prisoners unlock their potential, apply now to join Mitie Care & Custody at HMP Millsike.

Prisoner Custody Officer (PCO) - HMP Millsike - Full Sutton, York Salary: 36,540 Are you looking for a new role where you can genuinely make a difference? About HMP Millsike - A New Approach for a New Prison HMP Millsike is a brand new prison dedicated to transforming lives through a contemporary, evidence-based approach to prison delivery. Our vision is to protect the public while fostering an environment of rehabilitation and personal growth. We aim to create a vibrant community where individuals can develop the skills and resilience needed for successful reintegration into society. About Mitie At Mitie Care & Custody, our mission is to deliver exceptional services every day, creating amazing work environments. We promise our employees a workplace where they can thrive and be their best and our core values drive everything we do. Why apply for this role? Help make a real difference to people's lives An opportunity to build your career within a brand new state of the art prison Continuously develop new skills and work with an incredible team Excellent salary of 36,540 and benefits package to reward your hard work Permanent Contracted hours of 42 hours per week Core Values and Culture We are one Mitie: Delivering seamless, unrivalled service by working together. Built on integrity and trust: Upholding integrity and trust in all actions. Going the extra mile: Committed to excellence in service delivery. Our diversity makes us stronger: Embracing diverse backgrounds to generate innovative ideas. Customer-centric: Partnering with customers to put their needs first. PCO Job Responsibilities As a PCO, you will play a crucial role in maintaining the safety, security, and well-being of prisoners at HMP Millsike. Your responsibilities will include: Ensuring high standards of prisoner care and supporting their rehabilitation. Conducting security checks and search procedures on prisoners, staff, and visitors. Promote safer custody and violence reduction. Assisting prisoners in preparing for release by maintaining professional relationships with health and probation services and other professionals. Maintaining high standards of security and safety while promoting a positive, restorative and rehabilitative environment. Providing support and care for prisoners' physical and mental health needs. Using a trauma-informed approach to support prisoners' recovery and rehabilitation. Supervising prisoners' activities and work assignments to prevent disturbances and maintain order. Communicating effectively with prisoners, adapting language and style to ensure understanding. Person Specification We love to see applications from people who are motivated, hardworking, and willing to learn. Here are the core requirements we are looking for in the PCO role: Basic to intermediate IT skills (Microsoft Excel, Word, Outlook). Excellent communication skills. Ability to interact empathetically with prisoners and maintain professional boundaries. Commitment to maintaining high standards of safety, dignity, and diversity. Previous experience in a custodial or secure environment is preferred but not essential. Why Join Us? At Mitie Care & Custody, diversity and inclusion are at the heart of our operations. We are committed to creating an environment where everyone can thrive and be their best. Our diverse culture fosters innovation and creativity, ensuring that all voices are heard and valued. By joining us, you become part of a team dedicated to making a positive impact on the lives of prisoners and their families. Employee Benefits Healthy Eating and Living: Access to the gym and exercise classes such as yoga and Pilates. Low-cost, nutritious meals available at the staff canteen. Electric Minibus Service: Starting six months after commencement, an accessible electric minibus will transport colleagues between Stamford Bridge and the prison, aligning with shift patterns. Virtual GP Service: Unlimited 24/7 virtual GP consultations for employees and their households, reducing stress from waiting for standard appointments. Health and Wellbeing Days: Twice-yearly events offering health checks, healthy eating information, work-life balance advice, and raffle prizes. Long Service Awards: Celebrate milestones with certificates, badges, special lunches, and additional leave after five years. Choices Platform: Access to a variety of benefits including gym memberships, dental insurance, dining cards, and a Health Cash Plan. MiDeals Discount Portal: Savings at over 1,200 retailers, supporting wellbeing and managing the cost of living. Enhanced Maternity & Adoption Pay: 10 weeks of pay for permanent staff, plus a Return-to-Work bonus. Free Mitie Shares Scheme: Free shares for staff to foster a sense of investment and belonging. Financial Planning Support: Services from Salary Finance, including pay advances, low-cost loans, and personalised budget planning. Holidays: Mitie offers holiday entitlements ranging from 5.6 weeks to 6.6 weeks of holiday per year, including statutory holidays. You may have a rising entitlement based on the length of time you have worked for Mitie. Pension: Mitie operates two pension schemes as we want you to be able to enjoy your retirement to the full. Life Cover: Mitie provides life cover as a lump sum benefit for all permanent and fixed term employees. If you are passionate about making a difference and want to contribute to a supportive, uplifting environment that helps prisoners unlock their potential, apply now to join Mitie Care & Custody at HMP Millsike.

Prisoner Custody Officer (PCO) - HMP Millsike - Full Sutton, York Salary: 36,540 Are you looking for a new role where you can genuinely make a difference? About HMP Millsike - A New Approach for a New Prison HMP Millsike is a brand new prison dedicated to transforming lives through a contemporary, evidence-based approach to prison delivery. Our vision is to protect the public while fostering an environment of rehabilitation and personal growth. We aim to create a vibrant community where individuals can develop the skills and resilience needed for successful reintegration into society. About Mitie At Mitie Care & Custody, our mission is to deliver exceptional services every day, creating amazing work environments. We promise our employees a workplace where they can thrive and be their best and our core values drive everything we do. Why apply for this role? Help make a real difference to people's lives An opportunity to build your career within a brand new state of the art prison Continuously develop new skills and work with an incredible team Excellent salary of 36,540 and benefits package to reward your hard work Permanent Contracted hours of 42 hours per week Core Values and Culture We are one Mitie: Delivering seamless, unrivalled service by working together. Built on integrity and trust: Upholding integrity and trust in all actions. Going the extra mile: Committed to excellence in service delivery. Our diversity makes us stronger: Embracing diverse backgrounds to generate innovative ideas. Customer-centric: Partnering with customers to put their needs first. PCO Job Responsibilities As a PCO, you will play a crucial role in maintaining the safety, security, and well-being of prisoners at HMP Millsike. Your responsibilities will include: Ensuring high standards of prisoner care and supporting their rehabilitation. Conducting security checks and search procedures on prisoners, staff, and visitors. Promote safer custody and violence reduction. Assisting prisoners in preparing for release by maintaining professional relationships with health and probation services and other professionals. Maintaining high standards of security and safety while promoting a positive, restorative and rehabilitative environment. Providing support and care for prisoners' physical and mental health needs. Using a trauma-informed approach to support prisoners' recovery and rehabilitation. Supervising prisoners' activities and work assignments to prevent disturbances and maintain order. Communicating effectively with prisoners, adapting language and style to ensure understanding. Person Specification We love to see applications from people who are motivated, hardworking, and willing to learn. Here are the core requirements we are looking for in the PCO role: Basic to intermediate IT skills (Microsoft Excel, Word, Outlook). Excellent communication skills. Ability to interact empathetically with prisoners and maintain professional boundaries. Commitment to maintaining high standards of safety, dignity, and diversity. Previous experience in a custodial or secure environment is preferred but not essential. Why Join Us? At Mitie Care & Custody, diversity and inclusion are at the heart of our operations. We are committed to creating an environment where everyone can thrive and be their best. Our diverse culture fosters innovation and creativity, ensuring that all voices are heard and valued. By joining us, you become part of a team dedicated to making a positive impact on the lives of prisoners and their families. Employee Benefits Healthy Eating and Living: Access to the gym and exercise classes such as yoga and Pilates. Low-cost, nutritious meals available at the staff canteen. Electric Minibus Service: Starting six months after commencement, an accessible electric minibus will transport colleagues between Stamford Bridge and the prison, aligning with shift patterns. Virtual GP Service: Unlimited 24/7 virtual GP consultations for employees and their households, reducing stress from waiting for standard appointments. Health and Wellbeing Days: Twice-yearly events offering health checks, healthy eating information, work-life balance advice, and raffle prizes. Long Service Awards: Celebrate milestones with certificates, badges, special lunches, and additional leave after five years. Choices Platform: Access to a variety of benefits including gym memberships, dental insurance, dining cards, and a Health Cash Plan. MiDeals Discount Portal: Savings at over 1,200 retailers, supporting wellbeing and managing the cost of living. Enhanced Maternity & Adoption Pay: 10 weeks of pay for permanent staff, plus a Return-to-Work bonus. Free Mitie Shares Scheme: Free shares for staff to foster a sense of investment and belonging. Financial Planning Support: Services from Salary Finance, including pay advances, low-cost loans, and personalised budget planning. Holidays: Mitie offers holiday entitlements ranging from 5.6 weeks to 6.6 weeks of holiday per year, including statutory holidays. You may have a rising entitlement based on the length of time you have worked for Mitie. Pension: Mitie operates two pension schemes as we want you to be able to enjoy your retirement to the full. Life Cover: Mitie provides life cover as a lump sum benefit for all permanent and fixed term employees. If you are passionate about making a difference and want to contribute to a supportive, uplifting environment that helps prisoners unlock their potential, apply now to join Mitie Care & Custody at HMP Millsike.

Prisoner Custody Officer (PCO) - HMP Millsike - Full Sutton, York Salary: 36,540 Are you looking for a new role where you can genuinely make a difference? About HMP Millsike - A New Approach for a New Prison HMP Millsike is a brand new prison dedicated to transforming lives through a contemporary, evidence-based approach to prison delivery. Our vision is to protect the public while fostering an environment of rehabilitation and personal growth. We aim to create a vibrant community where individuals can develop the skills and resilience needed for successful reintegration into society. About Mitie At Mitie Care & Custody, our mission is to deliver exceptional services every day, creating amazing work environments. We promise our employees a workplace where they can thrive and be their best and our core values drive everything we do. Why apply for this role? Help make a real difference to people's lives An opportunity to build your career within a brand new state of the art prison Continuously develop new skills and work with an incredible team Excellent salary of 36,540 and benefits package to reward your hard work Permanent Contracted hours of 42 hours per week Core Values and Culture We are one Mitie: Delivering seamless, unrivalled service by working together. Built on integrity and trust: Upholding integrity and trust in all actions. Going the extra mile: Committed to excellence in service delivery. Our diversity makes us stronger: Embracing diverse backgrounds to generate innovative ideas. Customer-centric: Partnering with customers to put their needs first. PCO Job Responsibilities As a PCO, you will play a crucial role in maintaining the safety, security, and well-being of prisoners at HMP Millsike. Your responsibilities will include: Ensuring high standards of prisoner care and supporting their rehabilitation. Conducting security checks and search procedures on prisoners, staff, and visitors. Promote safer custody and violence reduction. Assisting prisoners in preparing for release by maintaining professional relationships with health and probation services and other professionals. Maintaining high standards of security and safety while promoting a positive, restorative and rehabilitative environment. Providing support and care for prisoners' physical and mental health needs. Using a trauma-informed approach to support prisoners' recovery and rehabilitation. Supervising prisoners' activities and work assignments to prevent disturbances and maintain order. Communicating effectively with prisoners, adapting language and style to ensure understanding. Person Specification We love to see applications from people who are motivated, hardworking, and willing to learn. Here are the core requirements we are looking for in the PCO role: Basic to intermediate IT skills (Microsoft Excel, Word, Outlook). Excellent communication skills. Ability to interact empathetically with prisoners and maintain professional boundaries. Commitment to maintaining high standards of safety, dignity, and diversity. Previous experience in a custodial or secure environment is preferred but not essential. Why Join Us? At Mitie Care & Custody, diversity and inclusion are at the heart of our operations. We are committed to creating an environment where everyone can thrive and be their best. Our diverse culture fosters innovation and creativity, ensuring that all voices are heard and valued. By joining us, you become part of a team dedicated to making a positive impact on the lives of prisoners and their families. Employee Benefits Healthy Eating and Living: Access to the gym and exercise classes such as yoga and Pilates. Low-cost, nutritious meals available at the staff canteen. Electric Minibus Service: Starting six months after commencement, an accessible electric minibus will transport colleagues between Stamford Bridge and the prison, aligning with shift patterns. Virtual GP Service: Unlimited 24/7 virtual GP consultations for employees and their households, reducing stress from waiting for standard appointments. Health and Wellbeing Days: Twice-yearly events offering health checks, healthy eating information, work-life balance advice, and raffle prizes. Long Service Awards: Celebrate milestones with certificates, badges, special lunches, and additional leave after five years. Choices Platform: Access to a variety of benefits including gym memberships, dental insurance, dining cards, and a Health Cash Plan. MiDeals Discount Portal: Savings at over 1,200 retailers, supporting wellbeing and managing the cost of living. Enhanced Maternity & Adoption Pay: 10 weeks of pay for permanent staff, plus a Return-to-Work bonus. Free Mitie Shares Scheme: Free shares for staff to foster a sense of investment and belonging. Financial Planning Support: Services from Salary Finance, including pay advances, low-cost loans, and personalised budget planning. Holidays: Mitie offers holiday entitlements ranging from 5.6 weeks to 6.6 weeks of holiday per year, including statutory holidays. You may have a rising entitlement based on the length of time you have worked for Mitie. Pension: Mitie operates two pension schemes as we want you to be able to enjoy your retirement to the full. Life Cover: Mitie provides life cover as a lump sum benefit for all permanent and fixed term employees. If you are passionate about making a difference and want to contribute to a supportive, uplifting environment that helps prisoners unlock their potential, apply now to join Mitie Care & Custody at HMP Millsike.

Prisoner Custody Officer (PCO) - HMP Millsike - Full Sutton, York Salary: 36,540 Are you looking for a new role where you can genuinely make a difference? About HMP Millsike - A New Approach for a New Prison HMP Millsike is a brand new prison dedicated to transforming lives through a contemporary, evidence-based approach to prison delivery. Our vision is to protect the public while fostering an environment of rehabilitation and personal growth. We aim to create a vibrant community where individuals can develop the skills and resilience needed for successful reintegration into society. About Mitie At Mitie Care & Custody, our mission is to deliver exceptional services every day, creating amazing work environments. We promise our employees a workplace where they can thrive and be their best and our core values drive everything we do. Why apply for this role? Help make a real difference to people's lives An opportunity to build your career within a brand new state of the art prison Continuously develop new skills and work with an incredible team Excellent salary of 36,540 and benefits package to reward your hard work Permanent Contracted hours of 42 hours per week Core Values and Culture We are one Mitie: Delivering seamless, unrivalled service by working together. Built on integrity and trust: Upholding integrity and trust in all actions. Going the extra mile: Committed to excellence in service delivery. Our diversity makes us stronger: Embracing diverse backgrounds to generate innovative ideas. Customer-centric: Partnering with customers to put their needs first. PCO Job Responsibilities As a PCO, you will play a crucial role in maintaining the safety, security, and well-being of prisoners at HMP Millsike. Your responsibilities will include: Ensuring high standards of prisoner care and supporting their rehabilitation. Conducting security checks and search procedures on prisoners, staff, and visitors. Promote safer custody and violence reduction. Assisting prisoners in preparing for release by maintaining professional relationships with health and probation services and other professionals. Maintaining high standards of security and safety while promoting a positive, restorative and rehabilitative environment. Providing support and care for prisoners' physical and mental health needs. Using a trauma-informed approach to support prisoners' recovery and rehabilitation. Supervising prisoners' activities and work assignments to prevent disturbances and maintain order. Communicating effectively with prisoners, adapting language and style to ensure understanding. Person Specification We love to see applications from people who are motivated, hardworking, and willing to learn. Here are the core requirements we are looking for in the PCO role: Basic to intermediate IT skills (Microsoft Excel, Word, Outlook). Excellent communication skills. Ability to interact empathetically with prisoners and maintain professional boundaries. Commitment to maintaining high standards of safety, dignity, and diversity. Previous experience in a custodial or secure environment is preferred but not essential. Why Join Us? At Mitie Care & Custody, diversity and inclusion are at the heart of our operations. We are committed to creating an environment where everyone can thrive and be their best. Our diverse culture fosters innovation and creativity, ensuring that all voices are heard and valued. By joining us, you become part of a team dedicated to making a positive impact on the lives of prisoners and their families. Employee Benefits Healthy Eating and Living: Access to the gym and exercise classes such as yoga and Pilates. Low-cost, nutritious meals available at the staff canteen. Electric Minibus Service: Starting six months after commencement, an accessible electric minibus will transport colleagues between Stamford Bridge and the prison, aligning with shift patterns. Virtual GP Service: Unlimited 24/7 virtual GP consultations for employees and their households, reducing stress from waiting for standard appointments. Health and Wellbeing Days: Twice-yearly events offering health checks, healthy eating information, work-life balance advice, and raffle prizes. Long Service Awards: Celebrate milestones with certificates, badges, special lunches, and additional leave after five years. Choices Platform: Access to a variety of benefits including gym memberships, dental insurance, dining cards, and a Health Cash Plan. MiDeals Discount Portal: Savings at over 1,200 retailers, supporting wellbeing and managing the cost of living. Enhanced Maternity & Adoption Pay: 10 weeks of pay for permanent staff, plus a Return-to-Work bonus. Free Mitie Shares Scheme: Free shares for staff to foster a sense of investment and belonging. Financial Planning Support: Services from Salary Finance, including pay advances, low-cost loans, and personalised budget planning. Holidays: Mitie offers holiday entitlements ranging from 5.6 weeks to 6.6 weeks of holiday per year, including statutory holidays. You may have a rising entitlement based on the length of time you have worked for Mitie. Pension: Mitie operates two pension schemes as we want you to be able to enjoy your retirement to the full. Life Cover: Mitie provides life cover as a lump sum benefit for all permanent and fixed term employees. If you are passionate about making a difference and want to contribute to a supportive, uplifting environment that helps prisoners unlock their potential, apply now to join Mitie Care & Custody at HMP Millsike.

Prisoner Custody Officer (PCO) - HMP Millsike - Full Sutton, York Salary: 36,540 Are you looking for a new role where you can genuinely make a difference? About HMP Millsike - A New Approach for a New Prison HMP Millsike is a brand new prison dedicated to transforming lives through a contemporary, evidence-based approach to prison delivery. Our vision is to protect the public while fostering an environment of rehabilitation and personal growth. We aim to create a vibrant community where individuals can develop the skills and resilience needed for successful reintegration into society. About Mitie At Mitie Care & Custody, our mission is to deliver exceptional services every day, creating amazing work environments. We promise our employees a workplace where they can thrive and be their best and our core values drive everything we do. Why apply for this role? Help make a real difference to people's lives An opportunity to build your career within a brand new state of the art prison Continuously develop new skills and work with an incredible team Excellent salary of 36,540 and benefits package to reward your hard work Permanent Contracted hours of 42 hours per week Core Values and Culture We are one Mitie: Delivering seamless, unrivalled service by working together. Built on integrity and trust: Upholding integrity and trust in all actions. Going the extra mile: Committed to excellence in service delivery. Our diversity makes us stronger: Embracing diverse backgrounds to generate innovative ideas. Customer-centric: Partnering with customers to put their needs first. PCO Job Responsibilities As a PCO, you will play a crucial role in maintaining the safety, security, and well-being of prisoners at HMP Millsike. Your responsibilities will include: Ensuring high standards of prisoner care and supporting their rehabilitation. Conducting security checks and search procedures on prisoners, staff, and visitors. Promote safer custody and violence reduction. Assisting prisoners in preparing for release by maintaining professional relationships with health and probation services and other professionals. Maintaining high standards of security and safety while promoting a positive, restorative and rehabilitative environment. Providing support and care for prisoners' physical and mental health needs. Using a trauma-informed approach to support prisoners' recovery and rehabilitation. Supervising prisoners' activities and work assignments to prevent disturbances and maintain order. Communicating effectively with prisoners, adapting language and style to ensure understanding. Person Specification We love to see applications from people who are motivated, hardworking, and willing to learn. Here are the core requirements we are looking for in the PCO role: Basic to intermediate IT skills (Microsoft Excel, Word, Outlook). Excellent communication skills. Ability to interact empathetically with prisoners and maintain professional boundaries. Commitment to maintaining high standards of safety, dignity, and diversity. Previous experience in a custodial or secure environment is preferred but not essential. Why Join Us? At Mitie Care & Custody, diversity and inclusion are at the heart of our operations. We are committed to creating an environment where everyone can thrive and be their best. Our diverse culture fosters innovation and creativity, ensuring that all voices are heard and valued. By joining us, you become part of a team dedicated to making a positive impact on the lives of prisoners and their families. Employee Benefits Healthy Eating and Living: Access to the gym and exercise classes such as yoga and Pilates. Low-cost, nutritious meals available at the staff canteen. Electric Minibus Service: Starting six months after commencement, an accessible electric minibus will transport colleagues between Stamford Bridge and the prison, aligning with shift patterns. Virtual GP Service: Unlimited 24/7 virtual GP consultations for employees and their households, reducing stress from waiting for standard appointments. Health and Wellbeing Days: Twice-yearly events offering health checks, healthy eating information, work-life balance advice, and raffle prizes. Long Service Awards: Celebrate milestones with certificates, badges, special lunches, and additional leave after five years. Choices Platform: Access to a variety of benefits including gym memberships, dental insurance, dining cards, and a Health Cash Plan. MiDeals Discount Portal: Savings at over 1,200 retailers, supporting wellbeing and managing the cost of living. Enhanced Maternity & Adoption Pay: 10 weeks of pay for permanent staff, plus a Return-to-Work bonus. Free Mitie Shares Scheme: Free shares for staff to foster a sense of investment and belonging. Financial Planning Support: Services from Salary Finance, including pay advances, low-cost loans, and personalised budget planning. Holidays: Mitie offers holiday entitlements ranging from 5.6 weeks to 6.6 weeks of holiday per year, including statutory holidays. You may have a rising entitlement based on the length of time you have worked for Mitie. Pension: Mitie operates two pension schemes as we want you to be able to enjoy your retirement to the full. Life Cover: Mitie provides life cover as a lump sum benefit for all permanent and fixed term employees. If you are passionate about making a difference and want to contribute to a supportive, uplifting environment that helps prisoners unlock their potential, apply now to join Mitie Care & Custody at HMP Millsike.

Job DescriptionTo carry out all maintenance and small installation works across the local building portfolio and supervise the engineering team.The job holder will also coordinate, control and supervise where necessary specialist sub-contractors and work in conjunction with other trades.To ensure that all planned preventative maintenance and reactive works are carried out efficiently and in accordance with contract requirements, relevant legislation and best practice.Reporting directly to the Facilities Manager, you will be responsible for ensuring that all maintenance staff and sub-contractors work efficiently and within the Health & Safety guidelines. In particular for sub-contracts ensuring that all Risk Assessments and Method Statements are sought, validated and implementedTo demonstrate ownership of the site being managed, drive performance and achieve KPIs in line with SLAsEnsure all hazards and risks are raised in Ava, investigated and reported on.Main DutiesTo carry out duties in compliance with Mitie Technical Facilities Management Ltd Policies and Procedures.To drive and promote Mitie's One Code which is integral to our companies' values and behaviours.To perform tasks in a professional manner to a suitable standard to meet both Client and Mitie expectationsCompliance with Health and Safety policy/legislationTo undertake routine PPM tasks in accordance with the SFG20 framework at multiple locationsTo undertake reactive maintenance and electrical repairs as required across local site portfolioTo undertake minor new works and complete required certification as necessaryTo attend site meetings or training when requiredTo be proactive when on siteTo be willing to undertake other duties in-line with contract deliverablesTo co-operate with other Mitie disciplines for the provision of multi-discipline services where requiredProcure materials and equipment to carry out works through the Facilities ManagerLiaise with visiting subcontractors and complete required inductions and escorting duties in co-operation with the onsite Facilities ManagerAssist the Facilities Manager and Compliance manager with all site systems maintenance and compliance as necessaryEnsure the quality and compliance of all site paperwork and logbooksAchieve contract SLA & KPI in all reactive / planned work orders across all service lines for the contract site where they are based.Be available to carry out necessary works outside normal hours with additional remunerationTo be part of a callout rota with additional remunerationSupporting contract mobilisation & change managementMaximise the use and compliance to the mobile technology (Smartphone)Management of financial procedures & delivery efficienciesAdherence & Promotion of the company & department mission vision & valuesAssist the site team in ensuring that all Statutory and Legislative requirements are achieved/adhered to for the siteTo ensure clients operational procedures are adhered to at all timesObtain appropriate authorisation for access into restricted areas from the client's representative as and when required.Complete risk assessments and worksheets for works undertakenRequirement to Work at Heights with appropriate safety systemsRequirement to work either as part of a team or individually task dependentQualificationsC&G 236 Part 1 & 2BS7671 Electrical Regulations 18th edition.C&G 2391 Electrical inspection and Testing (desired)Ideally served a recognised trade training scheme and previous experience of a similar roleAbility to undertake all facets of maintenance and installation requirements as required within the scope of the contractExcellent communication skills both written and spoken.Able to meet the physical requirements of the role e.g.: working at height, working rotating shifts.Flexible attitude to work.IPAF / PASMA certificate or willing to undertake trainingKnowledge of SSOW and issuing permit to work as AP or willing to undertake necessary trainingExcellent Customer Service experience preferably with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone.Competent in Microsoft office applications - outlook & word (basic level)Ability to meet the requirements of a clear CRC criminal record checkAdditional informationHealth and Safety responsibilitiesFollow Group and company policies and procedures at all times;Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;Use all work equipment and personal PPE properly and in accordance with training received;Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;Information SecurityEnsure compliance with Mitie's information security procedures in all activities;Proactively identify and report security risks to your manager;Report actual and suspected security incidents;

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers, and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication • Demonstrate commitment to the Mitie Values The overall purpose of the role is to deliver training as required by the Security Officers, and other colleagues, based on the Sellafield site. Reporting to the HRM & L&D Lead this role will support with the day-to-day delivery of training and other L&D activities. Job Description Main Duties: Design (where appropriate), delivery and evaluation of training relevant to and in line with the business requirements. Provide reporting and data of training activity. Ensure all security training meets regulatory and QA standards where required. Ensure all training is delivered in an engaging and professional manner. Ensure engagement and alignment with the Learning Hub. Keep up to date with current L&D and other relevant industry practices. Support the CGF L&D team and the wider Mitie L&D team to identify L&D needs and promote the learning being delivered and its impact. Be an ambassador for the Mitie security's vision and values and ensure they are embedded into all training interventions. Qualifications Minimum Level 3 teaching qualification with the ability to gain, through training, a Level 4 teaching qualification. Current SIA qualifications. Current First Aid /Assessor qualification. H&S Level 3, or equivalent, or the ability to gain the qualification through training. Previous experience in the Security industry. Excellent communication, presentation, and facilitation skills. Experience in delivering both face-to-face and blended learning approaches. Self-motivated, confident, and credible. Resilient, adaptable, and flexible. Solution focussed with a good understanding of the wider business. Strong attention to detail and a creative approach to delivery. Excellent planning, diary management and time management skills. Ability to work well in a fast-paced team / environment. Strives for excellence and is passionate about own personal and professional development. Health and Safety responsibilities Always follow Group and company policies and procedures. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system. Information Security Ensure compliance with Mitie's information security procedures in all activities. Proactively identify and report security risks to your manager. Report actual and suspected security incidents. Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business. For all internal applicants, please note Terms and Conditions are non-transferable. Additional Information All the great benefits you would expect to see from a company like Mitie including: Up to 30 days annual leave Pension SIA licence renewal, Access to a General Practitioner online for all staff Life assurance policy Extra holiday after 2yrs service. Employee retail and leisure discounts. Save as you earn schemes and other employee benefits. Company shares schemes

Job OverviewThis an exciting opportunity to join a national Talent & Learning team to help Mitie achieve its goals and drive cultural change to enable business growth.The purpose of the role is to work in partnership with the HR team and internal customers to support, plan and deliver relevant training solutions. This role will also partner in the creation and implementation planning for a divisional customer service training plan. This is a great opportunity for someone who has a background in customer service as well as training, and has the ability to facilitate programmes for team leaders, line managers and specialist disciplines.Main DutiesDevelop and implement the training programme with a mix of relevant internally developed programmes augmented where necessary (the primary focus being to develop internal training capability).Develop a team, department and training plan with a capability matrix for each discipline. Manage and co-ordinate Personal Achievement and Development plan for each member of the team with appropriate training programme against the capability matrix.Deliver Train the Trainer core management skills for managers so training programmes can then be delivered to individual departments by ManagersSupport Department Managers to develop training centres of excellenceDeliver first line management related training programmesDevelop specific training programme for all business development graduates.You will need to work closely with the members of the Talent & Learning team to build rapport and develop the role and the programme ultimately to share best practice training across Support Services (for example Commercial Management training and presentation skills to Operational Leads). The key elements of the role are:To be an ambassador for the company's Values, our Vision 2020 strategy and the Leading our Values Framework.To work with the Heads of Department within Business Development to identify training requirements that support the overarching training and development needs of each discipline and role for each individual within the team.To deliver training through appropriate methods of delivery including developing internal training programmes and where appropriate external specialist training.)To review training, evaluating its impact on the business and making any changes requiredWork with senior Business Development team to identify business priorities and to implement an agreed plan, review as appropriate. Collect training data and produce reports/forecasts for the Heads of Department and Business Development Director(including central log of mandatory courses)Launch and deliver first line management training that supports our Leading our Values Framework, subject to demandLiaise with our external partners to gain accreditation for our training where appropriateManage ad hoc projects/eventsApplication of creativity when designing new materials for training deliveryWhat we are looking forEssentialA passion for delivering great customer service training and development experiencesExperience of working in Business Development/Operations is preferable and able to deliver training across a wide and diverse team with very different needs and requirementsA strong commitment to and an understanding of the role that training plays in enabling business successAble to influence to lead/support training of colleaguesAble to deliver training in a practicable yet engaging way to meet business requirementsAble to coach and develop 1st line managers to train others to the standards requiredAble to work on own initiative to implement /review an agreed planDesirableAn HR/ training qualification would be desirable but not essential

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job Description Managing high levels of incoming and outgoing telephone calls to both clients and branches. Utilise software to ensure the required monitoring and compliance standards are met. Work as part of a monitoring team liaising with different branches nationally. Follow correct procedures for incident reporting and real time monitoring. Work as part of a team, communicating effectively with team members and others. To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures. To undertake additional duties in line with management requests as required. Comply with IS) 27001 standards and procedures. Meeting individually set KPIs. Stay current with system information, changes and updates. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication Applicants must have a 5 year checkable history. You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard. Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint. Must have excellent interpersonal skills and be able to work on own initiative and as part of a team. Ability to work in a fast paced environment. Ability to manage workload to meet team deadlines. A willingness to learn and develop and show high level of commitment and professionalism. Qualifications Applicants must have a 5 year checkable history. You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard. Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint. Must have excellent interpersonal skills and be able to work on own initiative and as part of a team. Ability to work in a fast paced environment. Ability to manage workload to meet team deadlines. A willingness to learn and develop and show high level of commitment and professionalism. Additional Information Shift pattern: 4 on / 4 off : 12 hour shifts Hourly rate : £9.50

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Job Description Main duties • To complete all engineer work schedules and communicate these to the engineering teams daily, weekly, and monthly • Effective utilisation, efficiency and productivity of the field engineers • High levels of communication with the Engineers, Supply Chain, Compliance and Quoted Works Co-ordinators • The effective planning and utilisation using standard times and scheduling tool to aid the completion of all Reactive/PPMs within the month. • Meeting and where possible exceeding all SLAs for Attendance and Completion. • Regular communication with Team Leader on issues with engineers and assistance in ensuring the plan is as optimal as possible. • Ensuring good decisions regarding subcontracting and re-allocate accordingly to the Supply Chain • In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Line Manager Qualifications Person Specification • Reliable and ability to get on with others, with excellent verbal reasoning skills • Experience of daily interaction and workload management of field engineers • Co-ordination and Planning skills - excellent organisational skills and ability to prioritise workload. • Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties. • Customer Care - Capable of delivering results and meeting customer expectations • Commercially aware with a clear focus on high quality and control of cost • Self-motivated, tenacious and result-oriented with a positive outlook • Calm under pressure • Assertive Additional Information This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Job DescriptionAct as a role model for Team Managers, Operators and colleagues by conveying a professional focus at all times To manage and coordinate the ARC operation and Team Managers to ensure that the operation meets all agreed customer, regulatory, safety, and performance standards, and meets the business expectations & measurements To agree, document and implement appropriate, resilient and effective operating procedures in line with business expectations. To recruit and develop the ARC team to be able to competently perform their activities To lead the ARC team with high degrees of professionalism and integrity, motivating, auditing, and where required, liaise with the HR team as appropriate To develop collaborative working relationships with internal/external customers and Senior Mitie management To be familiar with the operation of all hardware and software within the ARC environment, reporting/escalating correctly when issues arise Ensuring best practice is observed in the ARC to ensure effective and efficient service is achieved. Identifying and address training needs and areas for improvement of customer service delivery Provide Team Managers with Coaching and feedback regarding their performance and qualityEnsure teams follow the necessary procedure for remote surveillance ensuring compliance with BS5979 and associated accreditations. To understand and comply with policies and procedures Manage and support team to achieve exceptional performance and quality standards Manage all aspects of performance in relation to productivity, quality and absence To comply with all Health and Safety policies and procedures To ensure that you approach your duties taking into consideration the principles of Best Value Be responsible for rota management and holiday approvals for your team To oversee and take responsibility for all services within the control room To undertake additional duties in line with management requests as required Support colleagues in other service areas as required To proactively demonstrate and work to the Company's values in delivering the exceptional everyday. Ensure that all SOPs are agreed, documented and adhered to for the Mitec operation To ensure that all ARC team members are trained and assessed as being competent in their roles To ensure that all team members are briefed and deployed on a daily basis Ensure that the performance of the ARC team is checked and audited on a daily basis, both during operational hours and silent hours Ensure that all appropriate aspects of welfare for the ARC team are attended to on a timely basis To ensure that areas of non-performance are identified and corrected to appropriate timescales Investigate and respond to incidents and complaints as directed by the client or Mitie team Developing corrective action plans to address instances of poor delivery/serviceCoordinate, communicate and document changes to operation al requirements as directed by the client or Mitie teamQualifications Consistently develops and maintains strong, day to day business relationships with colleagues and staff Consistently demonstrates the ability to understand and act on a business/departments needs and priorities Demonstrates ability to provide guidance and coaching to others Demonstrates consistent ability to communicate effectively, formally and informally, with colleagues, subordinates and customers. Demonstrate high levels of organisational skills. Demonstrate ability to be self-directed with initiative and to be able to solve practical problems with limited supervision. Is proactive in developing solutions to address instances of poor delivery/services/deviations from process Demonstrate a commitment to promoting and safeguarding the values of Mitie Demonstrate ability to work as part of a team and to develop and sustain good working relationships with internal and external customers Excellent PC/MS Office skillsAdditional informationHealth and Safety responsibilitiesFollow Group and company policies and procedures at all times;Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;Use all work equipment and personal PPE properly and in accordance with training received;Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Job OverviewPerform Gas, Mechanical and General Maintenance to both plant and building assets throughout a number of sites; specifically, but not limited to, Gas and Plumbing services, to ensure the continued full operation of all systems on site.Main DutiesUndertake heating engineering & plumbing maintenance, including reactive repairs, servicing of boilers and other appliances, installations and associated works.Ability to complete statutory monthly PPM related tasks, outside of core skill set, as directed by the Service Desk.Undertake all tasks in line with current legislation and H&S Guidelines.Ensuring all assigned PPM's are completed on time and in line with the agreed schedule.Comply with Mitie's and customer policies, procedures and statutory requirements.Provide assistance to other maintenance staff as and when required.Comply with all company procedures including adherence with all health and safety requirementsCompletion of required documentation as specified in relevant standards and regulations.Adherence to company security policies in relation to the use of IT equipment.Competent use of computers and mobile phones to receive and record work information, including hours worked, for each work request.Ensure that all work is undertaken within the job holders own level of demonstrated competence.Liaise with all Mitie's staff to ensure standards are maintained in both work and administrative areas.Part of On Call rota to provide out of office support as and when required by management.Keep all plant / rooms / services enclosures clean, tidy safe and secure.Undertake any ad-hoc duties as required during the course of working shift.Be aware of Mitie's Business Continuity Plan for area of business.Completion of any other task as directed by management.What we are looking forRelevant Commercial & Domestic Gas qualifications.Experience in a similar role.Full Driving Licence.Valid Passport.Ability to work unsupervised and independently.To be able to work on own initiative and as required, as part of a team.Flexibility to work beyond regular working hours as required.Ability to prioritise own and teams work load accordingly.Ability to communicate to a high degree both verbally and written.Operational knowledge of Permit to Work system.Confidence to work frequently at height following all necessary health and safety procedures this requires a good level of fitness to access the required areas by ladders.Writing and following risk and method statements is required on a daily basis.Ability to record work accurately on work sheets and I.T. based systems.Flexible approach to work and working hours (subject to the EU Working Time Directive).To represent the company, in the most professional manner possible, utilising the uniform and PPE issued.Responsible for self and others to maintain a safe working environment as per the Health and Safety at Work Act (1974) and subsequent UK and EU amendments.HSE management in accordance with our (Mitie's) Quality Management System and all legal and statutory requirements.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Due to contractual requirements, the ability to pass designated security clearances is a pre job offer requisite.

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description Managing high levels of incoming and outgoing telephone calls to both clients and branches. Utilise software to ensure the required monitoring and compliance standards are met. Work as part of a monitoring team liaising with different branches nationally. Follow correct procedures for incident reporting and real time monitoring. Work as part of a team, communicating effectively with team members and others. To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures. To undertake additional duties in line with management requests as required. Comply with IS) 27001 standards and procedures. Meeting individually set KPIs. Stay current with system information, changes and updates. Qualifications Applicants must have a 5 year checkable history. You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard. Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint. Must have excellent interpersonal skills and be able to work on own initiative and as part of a team. Ability to work in a fast paced environment. Ability to manage workload to meet team deadlines. A willingness to learn and develop and show high level of commitment and professionalism 12 Hour Shift 4 On / 4 Off £9.50 Per Hour £10.50 Overtime Health and Safety responsibilities • Follow Group and company policies and procedures at all times; • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; • Use all work equipment and personal PPE properly and in accordance with training received; • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication Job Description Are you looking for a rewarding contract where you will be able to use your skills to make more of a difference than ever before? We are looking to recruit a Testing Site Lead for our new and existing COVID-19 Testing Centres. You can play a crucial role in maximising our capacity as a country to fight this COVID-19 outbreak both on a national and local level in exchange for your time, support and expertise. Safety on the sites is paramount, so we operate a comprehensive training regime which is designed to safeguard our colleagues and adhere to the latest Department of Health & Social Care (DHSC) guidelines Hours of work: The shift pattern is 12 hours per day, working 4 days on 4 days off, on a rolling shift pattern working between 7am and 9pm Rate of pay £16.50 per hour Main Duties: Ensure that the customers experience is pleasant and managed in a professional way. Ability to use a computer for reporting and communication, working knowledge of Teams, Excel and Outlook is desirable Run the site following DHSC processes and guidelines Ensure the customers are booked in appropriately and directed to either the assisted test or self-administered routes. Be accountable for the overall running of the site's infrastructure and facilities including site setup. Occasionally participates in the mobilisation to ensure site is ready for day one. Work with the Testing Site Supervisors, to manage all Mitie and third-party staff on site Monitor infrastructure & report any issues as appropriate Dealing with external stakeholders on day-to-day matters, escalating as appropriate. General site day to day management Escalate immediately if it becomes apparent that the site is not or is likely to become non-compliant with any law relating to the environment and sustainability or health and safety and will take all reasonable steps to becoming compliant. Applicants must consider the following: Full Personal Protective Equipment will be supplied in line with NHS standards. Willingness to work outside if required (weather protection will be provided) Must be able to get to the site by 7am, 7 days per week. Staff facilities including refreshments provided. Basic Disclosure Scotland/DBS check will be conducted on all successful candidates This is a self-test facility for individuals to complete the test on themselves. At no point will you be asked to perform the test on another person Qualifications Skills and Experience Team Leadership experience essential Site Manager/Leader experience essential Good interpersonal skills and caring nature Flexible approach to work to suit the business needs Must be able to physically stand for several hours with good mobility Good communication and empathy skills Good written and spoken English Additional Information Benefits of being a Testing Site Lead: Pension Life Assurance Free Virtual GP Free flu vaccinations Employee Assistance Programme (EAP) Discounted Gym membership Employee & Partner discounts Wellness programmes Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 70,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for; Customer Support Team Member - Full Time 37.5 hrs with shifts between 07:00 - 19:00 6 Months Fixed Term Contract with the possibility of leading to a permanent position Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description To ensure all guests receive an excellent welcome and that you consistently deliver great service Ensure consistent, high quality support is supplied to the business consistently To process meeting room requests, for internal & client meetings if and when appropriate and amend as necessary with cancellations or any outstanding information Use computer as an effective communication tool, inputting data as requested into excel and word documents Ability to identify and escalate building maintenance issues/hazard perception Attend training as appropriate/on-line/out of house/self-development To handle any guest complaints and provide a swift solution or escalate as appropriate To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards. To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language To ensure telephone and email etiquette is professional and adhered to at all times, including the answering and directing of calls via the switchboard and emails using the appropriate greeting and sign off. To be articulate and pre-empt the needs of clients and visitors. To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival To communicate effectively with other departments and neighbouring Mitie sites. To communicate professionally with residents of the building (inc. building-wide messages) and the client, providing a 5* level of service at all times To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etc To actively complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas To assist in any other reasonable duties as required by your colleagues, managers or clients Qualifications Excellent communication skills and exceptional attention to detail Immaculate personal presentation endorsing the Signature five star image Proven experience and understanding of an exceptional Customer Service delivery Previous experience with visitor management and booking systems preferable Excellent time management and organisational skills Pro active, flexible and can-do attitude The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate Ability to deal with multiple requests simultaneously Computer literate (Word, Excel, PowerPoint, email) and excellent administration skills Team player Be innovative, identifying improvements and smarter ways of working

Company Description At Mitie, you will be working for the UK's leading facilities management and professional services company. Looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. You will be part of a workforce with over 77,000 people, 100+ office locations, and thousands of customers across the country, there is no limit to what you can achieve if you work for us. Job Description Responsible to oversee designated areas to include mowing, installation and trimming of trees and bushes, fertilization, pest control and irrigation. Responsibilities Assist with the implementation of programs implemented by the Director of Landscaping regarding the maintenance of Corporate buildings grounds and OPC buildings grounds. QHSE audits of sites across region. Experience in Health and Safety Responsible for the installation and care of new landscaping projects throughout assigned areas. Assures all assigned jobs are completed in a timely manner and instructs Lawn Techs in their tasks. Interprets policies to Lawn Techs and enforces safety regulations. Suggests changes in working conditions and use of equipment to increase efficiencies. Analyses, resolves and assists Lawn Techs in solving work problems. Maintains accurate time and production records. Keep current inventory of tools and equipment assigned to work area. Monitor current inventory of landscaping vehicle fleet, to ensure cleaning, maintenance and service in collaboration with Inventory Supervisor and Fleet Management to ensure current licensure/stickers in place Performs activities of Lawn Techs supervised as needed. Must comply with all CFI policies and procedures. Must represent Westgate Resorts in a professional manner through appearance, dress and professional behaviour at all times, as dictated in the Associate's Handbook. Must work diligently to gain knowledge and experience to execute the role to its full potential. Other duties as assigned by manager when required. Qualifications Full Driving Licence PA1 PA6 Previous supervisor experience Soft and hard landscape experience (level 2 if possible) Additional Information Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description Are you looking for a rewarding contract where you will be able to use your skills to make more of a difference than ever before? We are looking to recruit Testing Operatives for our new and existing COVID-19 Testing Centres. You can play a crucial role in maximising our capacity as a country to fight this COVID-19 outbreak both on a national and local level in exchange for your time, support and expertise. Safety on the sites is paramount, so we operate a comprehensive training regime which is designed to safeguard our colleagues and adhere to the latest Department of Health & Social Care (DHSC) guidelines Hours of work: 7am - 7pm, 8am - 8pm and 8:30am - 8:30pm, 7 days per week (shifts can vary). The shift pattern is 12 hours per day, working 4 days on 4 days off, on a rolling shift pattern Rate of pay £11 per hour Main Duties: Enabling the testing process to be seamless, ensuring that the customer's experience is positive and managed in a professional way Helping new sites to be mobilised to ensure the site is ready for day one Ensuring that the site is ready for operations at the beginning of each day Undertaking training on how to advise customers to self-deliver a swab test Undertaking training on hand washing and ensuring personal hygiene is maintained to a high standard Personal Protective Equipment (PPE) is worn and changed at the prescribed intervals face masks must be worn as a requirement of the job) To communicate, support and reassure customers who visit the site to be tested, ensuring they understand the process Ensure social distancing is always adhered to Applicants must consider the following: Full Personal Protective Equipment will be supplied in line with NHS standards. Willingness to work outside if required (weather protection will be provided) Must be able to get to the site by 7am, 7 days per week. Staff facilities including refreshments provided. Basic Disclosure Scotland/DBS check will be conducted on all successful candidates This is a self-test facility for individuals to complete the test on themselves. At no point will you be asked to perform the test on another person Qualifications Skills and Experience Good interpersonal skills and caring nature Must be able to physically stand for several hours with good mobility Good communication and empathy skills Good written and spoken English Physically fit, able to be on your feet for the length of shift Additional Information Benefits of being a Testing Operative: Pension Life Assurance Free Virtual GP Free flu vaccinations Employee Assistance Programme (EAP) Discounted Gym membership Employee & Partner discounts Wellness programmes Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business. For all internal applicants, please note existing Terms and Conditions are non-transferable.