SHELTER

Head of Direct Dialogue Location: Flexible / Home-based (with regular travel to London and nationwide) Salary: £65,000 Contract: Permanent Shelter is leading the movement to defend the right to a safe home, and to win this fight, they are expanding their award-winning income generation team. Shelter is now looking for a strategic and ambitious Head of Direct Dialogue to lead its high-impact face-to-face fundraising programme. As Head of Direct Dialogue, you will set the vision and strategy for one of Shelter s most vital acquisition channels. This is a senior leadership role within the Individual Giving team, responsible for managing a £4m investment budget to deliver sustainable, long-term growth across cause-led and lottery products. Leading a hybrid model of in-house teams and external agencies, you will oversee the end-to-end delivery of campaigns that inspire thousands of new supporters. You will be a highly visible leader, spending time in the field to support non-desk-based teams while ensuring the highest standards of compliance, risk management, and supporter experience. This is an opportunity to innovate, using data-driven insights to optimise supporter journeys and embed direct dialogue expertise within the wider mobilisation plans. Shelter is looking for a commercial and entrepreneurial leader with extensive experience in large-scale direct dialogue campaigns. You will bring: Strategic Expertise: A proven track record of leading complex fundraising programmes across in-house and agency channels. Contract Management: Experience managing high-value partnerships (£1.5m+) with the ability to negotiate and drive high performance. Analytical Thinking: A data-led approach to budget modelling, forecasting and scenario planning in evolving environments. Regulatory Knowledge: In-depth understanding of the Code of Fundraising Practice and Gambling Commission regulations. Inclusive Leadership: A commitment to diversity and the ability to foster an equitable, high-performing team culture where people can be their authentic selves. For further information on the role and how to apply, please download the Candidate Pack. Closing date: Monday 4th May, 9am

Team Leader - Housing Location: Newcastle Salary: Grade 5 - £38,724 per annum Hours: Full time - 35 per week Contract: Permanent Closing date: Monday 4th May 2026 at 11.30 pm Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as a Team Leader and you could soon be making a real difference to people affected by the housing emergency. About the role Your role will be essential to the day-to-day management of the Hub and in particular, the delivery of front-line services, contracts and projects. We will rely on you to lead and support the staff and volunteer team that delivers specialist advocacy, empowerment, advice and systems change within the local community. You will support the Hub's Strategic Lead and management team to deliver our strategy locally, plan and supervise casework, monitor the effectiveness of our services as well as promoting them. You will ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home. About you You will need experience of staff and service management, including casework support, risk management, supervision and safeguarding. A good understanding of housing law is essential, along with demonstrable experience of working in the advice and/or support sectors and working with external agencies. You must also be proficient in the use of a range of IT tools including case management systems and Microsoft applications. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the team Shelter North East has been based in Newcastle, covering advice across 12 Local Authorities, for over 25 years and is made up of teams delivering housing advice and support, administration, legal casework and DIY Skills. We also have colleagues covering Community Fundraising and Organising, Client Involvement and Business Development. One of our main focuses is systemic change, which we achieve through offering direct advice to clients, as well as training to partners and volunteers to build capacity across the housing sector. We aim to positively influence procedural and policy changes that will improve the experience and outcomes for all those with housing needs in the North East. About Shelter Home is a human right. It's our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. If you would like to discuss the role please contact Tracy Guy, Strategic Lead for the North East by email How to apply Please click 'Apply for Job' on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the 'About you' section of the job description of no more than 350 words each. Please provide specific examples following the STAR format: Experience of day-to-day staff and service management, including casework support safeguarding and supervision Experience and knowledge of the relevant area of housing provision required for the local context Experience of working in a multi-disciplinary context with partners, community groups and other agencies Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Location: Blackburn, covering our Lancashire service - This can be a hybrid role based on service demands Salary: Grade 5 - £37,739 or Grade 6 - £43,338 per annum depending on experience Hours: Full time - 35 per week Contract: Permanent Closing date: Monday 27th April 2026 at 11.30 pm Join Shelter as a Housing Solicitor, in our mission to drive systemic change and fight for Justice. If you are a dedicated Solicitor with a strong commitment to addressing the housing crisis we welcome you to apply for this role. At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as a Solicitor to defend the right to a safe, and secure home. Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don't just change lives-they shape a fairer housing system. About the role You will ensure you deliver high quality legal services through casework and ensuring Legal aid contract requirements and performance targets are met. You will be able to identify test case opportunities to address systemic bad practice and so achieve change for a greater number of people and will work closely with the Managing Solicitor and the Hub. About You In this role, you will: Be a qualified Solicitor - we are open to newly qualified candidates with a demonstrable interest in social justice, as well as those who have 3+ years PQE and a strong track record in housing law and Legal Aid work Deliver high-quality legal advice and representation under our work as part of the Housing Loss Prevention Service, which provides free legal advice and court representation to anyone at risk of losing their home. Challenge unfair housing practices and systemic causes of homelessness through strategic casework and litigation Work closely with our London team to strengthen housing rights awareness across London Support Trainee Solicitors and Legal Advisers, ensuring high professional standards and compliance. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About The Team Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout the England hubs, we are currently based in London, Plymouth, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle. Our teams are enthusiastic, driven and champions for fighting the housing injustice. Our teams whilst generating an income also address the housing crisis. The Lancashire Hub has 25 staff and you will be a key member of the team defending the right to a safe home. Each of Shelter's hubs has its own local priorities based on the issues our clients have. For Lancashire these are Homelessness and temporary accommodation, the private rented sector and social housing and people living in poverty. About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. How to Apply Please submit your CV with a supporting statement with responses to the 'About You' points 1-7 outlined in the job description of no more than 1000 words. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses: We prioritise diversity and have an inclusive and open mindset Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Recruitment Agencies Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Location: Poole, Dorset Salary: £31,600 per annum pro rata Hours: Full time 37.5 hour per week Contract: 12 month Fixed Term Closing date: Tuesday 18th November 2025 at 11:30pm Are you compassionate, proactive and collaborative with experience in housing and homelessness advice and advocacy? If you are looking for an exciting new career opportunity, then join Shelter as aHousing Rights Workerand you co click apply for full job details