LONDON BOROUGH OF HAMMERSMITH & FULHAM
Job Details: Salary range: £43,308 - £45,852 per annum Work location: New Zealand Way, White City Estate, Hammersmith W12 7DE and Cobbs Hall, Fulham Palace Road, London SW6 6LL Hours per week: 36 Contract type: 15 x Permanent Closing date: 28 July 2026 Contact details for Informal discussion: Andrew Nowakowski, Head of Neighbourhoods and Communities via email on or Declan Teague, Head of Neighbourhoods and Communities via email on About the role Are you passionate about people, places, and making communities thrive? Do you enjoy being out and about, meeting residents, solving problems, and creating real, lasting impact? Join us as a Neighbourhoods & Communities Officer and play a central part in shaping neighbourhoods where residents feel safe, supported and proud to live. This is a hands on, people first role where every day is different. You'll be the friendly face of the council across a patch of around 400 households, building relationships, supporting residents to sustain their tenancies, tackling issues early and driving improvements that make neighbourhoods cleaner, safer, and more vibrant. If you love variety, responsibility and making things happen - this role is for you. Working pattern: No hybrid working, Monday to Friday 9am to 5pm and also working on one Saturday in six from 9.30am to 2pm with a day off in lieu the following week. What you'll do Be a visible, trusted presence on your patch - residents will know you, rely on you, and come to you first. Own your neighbourhood: from repairs to estate services to community improvements, you'll be the guardian of your estates. Solve real problems - from tenancy issues to ASB cases - using a thoughtful, resident centred approach. Support residents who need extra help, identifying safeguarding concerns and connecting people with the right services. Lead estate inspections, make sure safety standards are met, and take action on anything that puts residents at risk. Champion resident engagement - listening to local voices, empowering community groups and driving small projects that make a big difference. Manage tenancy changes (succession, mutual exchange, joint tenancies and more) and offer clear, helpful housing advice. Take the lead on ASB and tenancy enforcement, working with partners and preparing cases when needed. Welcome new tenants, carry out sign ups, viewings and six week visits and set people up for success in their new homes. Respond to emergencies on estates with calm, empathy and practical support. Everything you do will contribute to safer, happier, better connected neighbourhoods. About you This role is all about attitude, ownership and emotional intelligence. We're looking for someone who brings: A naturally empathetic, curious approach to understanding residents and their neighbourhoods. Great communication skills - you enjoy working with people from all walks of life Problem solving ability - you stay calm, get the facts and follow issues through to the end Strong organisation skills - you can juggle priorities and still deliver quality Confidence using data and insight to improve services Creativity and flexibility - you adapt, try new approaches and think differently A commitment to excellent customer service - every interaction matters Team spirit - you collaborate well and build strong working relationships Experience in customer service (in any sector!) is essential - housing experience is great but not required. Why join us? At H&F, we're passionate about helping residents live the best lives they can. You'll: Work autonomously, with no two days the same See the direct impact of your work Build real relationships with residents and partners Work in a supportive team that values creativity, inclusion and emotional intelligence Have opportunities to learn, develop and grow If you want a job where you make a real difference, this is it. Please view the Role Profile for more information on the role Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. Job Segment: Equity, Finance
Job Details: Salary range: £43,308 - £45,852 per annum Work location: New Zealand Way, White City Estate, Hammersmith W12 7DE and Cobbs Hall, Fulham Palace Road, London SW6 6LL Hours per week: 36 Contract type: 15 x Permanent Closing date: 28 July 2026 Contact details for Informal discussion: Andrew Nowakowski, Head of Neighbourhoods and Communities via email on or Declan Teague, Head of Neighbourhoods and Communities via email on About the role Are you passionate about people, places, and making communities thrive? Do you enjoy being out and about, meeting residents, solving problems, and creating real, lasting impact? Join us as a Neighbourhoods & Communities Officer and play a central part in shaping neighbourhoods where residents feel safe, supported and proud to live. This is a hands on, people first role where every day is different. You'll be the friendly face of the council across a patch of around 400 households, building relationships, supporting residents to sustain their tenancies, tackling issues early and driving improvements that make neighbourhoods cleaner, safer, and more vibrant. If you love variety, responsibility and making things happen - this role is for you. Working pattern: No hybrid working, Monday to Friday 9am to 5pm and also working on one Saturday in six from 9.30am to 2pm with a day off in lieu the following week. What you'll do Be a visible, trusted presence on your patch - residents will know you, rely on you, and come to you first. Own your neighbourhood: from repairs to estate services to community improvements, you'll be the guardian of your estates. Solve real problems - from tenancy issues to ASB cases - using a thoughtful, resident centred approach. Support residents who need extra help, identifying safeguarding concerns and connecting people with the right services. Lead estate inspections, make sure safety standards are met, and take action on anything that puts residents at risk. Champion resident engagement - listening to local voices, empowering community groups and driving small projects that make a big difference. Manage tenancy changes (succession, mutual exchange, joint tenancies and more) and offer clear, helpful housing advice. Take the lead on ASB and tenancy enforcement, working with partners and preparing cases when needed. Welcome new tenants, carry out sign ups, viewings and six week visits and set people up for success in their new homes. Respond to emergencies on estates with calm, empathy and practical support. Everything you do will contribute to safer, happier, better connected neighbourhoods. About you This role is all about attitude, ownership and emotional intelligence. We're looking for someone who brings: A naturally empathetic, curious approach to understanding residents and their neighbourhoods. Great communication skills - you enjoy working with people from all walks of life Problem solving ability - you stay calm, get the facts and follow issues through to the end Strong organisation skills - you can juggle priorities and still deliver quality Confidence using data and insight to improve services Creativity and flexibility - you adapt, try new approaches and think differently A commitment to excellent customer service - every interaction matters Team spirit - you collaborate well and build strong working relationships Experience in customer service (in any sector!) is essential - housing experience is great but not required. Why join us? At H&F, we're passionate about helping residents live the best lives they can. You'll: Work autonomously, with no two days the same See the direct impact of your work Build real relationships with residents and partners Work in a supportive team that values creativity, inclusion and emotional intelligence Have opportunities to learn, develop and grow If you want a job where you make a real difference, this is it. Please view the Role Profile for more information on the role Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. Job Segment: Equity, Finance
LONDON BOROUGH OF HAMMERSMITH & FULHAM
Job Details: Salary range: £56,436 - £59,574 per annum Work location: Fulham Palace Road, London W6 8RF Hours per week: 36 Contract type: 3x Permanent Vetting requirements: Basic DBS Check Closing date: 28 July 2026 This post will be managed as a rolling advert, and applications may be reviewed on an ongoing basis prior to the closing date. Please note that previous applicants need not reapply. Contact details for Informal discussion: Declan Teague, Head of Neighbourhoods and Communities on or via email on About the role Do you believe that excellent neighbourhood services can truly transform lives? Are you a confident housing leader who thrives on responsibility, accountability, pace and purpose? Hammersmith & Fulham Council is seeking an ambitious, values driven Neighbourhoods and Communities Manager to lead a newly formed team delivering high quality, resident focused housing services. Created following a major restructure, this role offers a rare opportunity to modernise neighbourhood management, drive innovation and make a visible difference to the lives of approximately 2,000 residents. Reporting to the Head of Neighbourhoods and Communities, you will provide strategic and operational leadership to Neighbourhood and Community Officers, supported by a Coordinator. You will oversee the delivery of frontline tenancy and neighbourhood services and ensure your team consistently provides excellent support to residents. You will lead and inspire a high performing team committed to outstanding tenancy and neighbourhood management. You will embed a resident first culture focused on safety, satisfaction and sustainable communities. You will drive service improvement, encourage innovation, support digital transformation, champion modern ways of working and ensure compliance with regulatory standards, contributing to the Council's ambition to achieve a C1 rating. Your remit will include overseeing antisocial behaviour casework, estate management, fire safety actions and complex tenancy issues. By using data, insight and resident feedback, you will drive continuous improvement in performance and outcomes. You will build strong partnerships across the Council and work collaboratively with residents, community groups and external agencies. This is a highly visible, hands on leadership position requiring operational grip, clear decision making and a strong leadership presence. Hammersmith & Fulham manages around 12,000 council homes, and neighbourhood services play a vital role in daily resident experiences. In this role, you will help keep residents safe, create cleaner and greener estates, respond to antisocial behaviour quickly and compassionately, support vulnerable households and improve satisfaction, trust and engagement with Council services. The impact of your work will be felt every day by residents, colleagues and partners. The ideal candidate will be an experienced housing professional and confident people leader with expert knowledge of housing, tenancy and neighbourhood management. You should be comfortable working at both strategic and operational levels, with a strong track record in performance management and service improvement. You will lead with empathy, energy and accountability, and enjoy delivering change and bringing people with you. Experience within a local authority or social housing environment is highly desirable. This role offers significant influence and autonomy, along with the chance to shape a new service and leave a lasting legacy. The Council is committed to learning, development and wellbeing, and is proud to be an inclusive, values driven organisation that puts residents first. Hammersmith & Fulham welcomes applicants from all backgrounds and guarantees an interview to disabled candidates who meet the minimum criteria. Flexible working is actively encouraged. If you are ready to lead with purpose, improve neighbourhoods and deliver services residents can be proud of, the Council would be delighted to hear from you. Please refer to the Role Profile for more information. Role Specific Qualifications: You'll be educated to degree level (or equivalent experience) and either hold, or be willing to work towards, a Level 4 housing qualification. Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. Job Segment: Manager, Compliance, Equity, Law, Management, Legal, Finance
Job Details: Salary range: £56,436 - £59,574 per annum Work location: Fulham Palace Road, London W6 8RF Hours per week: 36 Contract type: 3x Permanent Vetting requirements: Basic DBS Check Closing date: 28 July 2026 This post will be managed as a rolling advert, and applications may be reviewed on an ongoing basis prior to the closing date. Please note that previous applicants need not reapply. Contact details for Informal discussion: Declan Teague, Head of Neighbourhoods and Communities on or via email on About the role Do you believe that excellent neighbourhood services can truly transform lives? Are you a confident housing leader who thrives on responsibility, accountability, pace and purpose? Hammersmith & Fulham Council is seeking an ambitious, values driven Neighbourhoods and Communities Manager to lead a newly formed team delivering high quality, resident focused housing services. Created following a major restructure, this role offers a rare opportunity to modernise neighbourhood management, drive innovation and make a visible difference to the lives of approximately 2,000 residents. Reporting to the Head of Neighbourhoods and Communities, you will provide strategic and operational leadership to Neighbourhood and Community Officers, supported by a Coordinator. You will oversee the delivery of frontline tenancy and neighbourhood services and ensure your team consistently provides excellent support to residents. You will lead and inspire a high performing team committed to outstanding tenancy and neighbourhood management. You will embed a resident first culture focused on safety, satisfaction and sustainable communities. You will drive service improvement, encourage innovation, support digital transformation, champion modern ways of working and ensure compliance with regulatory standards, contributing to the Council's ambition to achieve a C1 rating. Your remit will include overseeing antisocial behaviour casework, estate management, fire safety actions and complex tenancy issues. By using data, insight and resident feedback, you will drive continuous improvement in performance and outcomes. You will build strong partnerships across the Council and work collaboratively with residents, community groups and external agencies. This is a highly visible, hands on leadership position requiring operational grip, clear decision making and a strong leadership presence. Hammersmith & Fulham manages around 12,000 council homes, and neighbourhood services play a vital role in daily resident experiences. In this role, you will help keep residents safe, create cleaner and greener estates, respond to antisocial behaviour quickly and compassionately, support vulnerable households and improve satisfaction, trust and engagement with Council services. The impact of your work will be felt every day by residents, colleagues and partners. The ideal candidate will be an experienced housing professional and confident people leader with expert knowledge of housing, tenancy and neighbourhood management. You should be comfortable working at both strategic and operational levels, with a strong track record in performance management and service improvement. You will lead with empathy, energy and accountability, and enjoy delivering change and bringing people with you. Experience within a local authority or social housing environment is highly desirable. This role offers significant influence and autonomy, along with the chance to shape a new service and leave a lasting legacy. The Council is committed to learning, development and wellbeing, and is proud to be an inclusive, values driven organisation that puts residents first. Hammersmith & Fulham welcomes applicants from all backgrounds and guarantees an interview to disabled candidates who meet the minimum criteria. Flexible working is actively encouraged. If you are ready to lead with purpose, improve neighbourhoods and deliver services residents can be proud of, the Council would be delighted to hear from you. Please refer to the Role Profile for more information. Role Specific Qualifications: You'll be educated to degree level (or equivalent experience) and either hold, or be willing to work towards, a Level 4 housing qualification. Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. Job Segment: Manager, Compliance, Equity, Law, Management, Legal, Finance
