CCA Recruitment Group

Customer Service Advisor/Administrator Salary: 25,000 per annum Location: Drumchapel/Clydebank Hours: Monday-Thursday 9am-5pm, Friday 9am-4pm Start - ASAP CCA Recruitment Group is seeking a motivated and customer-focused Customer Service Advisor/Administrator to join our fantastic client within the property management space. This opportunity will suit someone who is used to a face-paced environment, is super-organised, enjoys being a problem solver and delivering a best-in-class customer service. Key Responsibilities: Acting as the first point of contact for customer enquiries (phone, email, and in-person). Providing clear, professional, and empathetic support to clients and tenants. Logging and managing queries, ensuring timely and effective resolutions. Liaising with internal teams and external contractors where required. Maintaining accurate records and updating systems. What We're Looking For: Previous customer service experience (property sector experience is beneficial but not essential). Strong communication and interpersonal skills. Ability to handle situations calmly and professionally. Good organisational skills with attention to detail. Proficient with IT systems and comfortable learning new software. What We Offer: Competitive salary of 25,000. Friendly and supportive team environment. Convenient Drumchapel/Clydebank location with free parking and easy train access. 38 days annual leave If you're enthusiastic about providing excellent customer service and want to be part of a growing business, we'd love to hear from you. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Boost Your Career in Sales in 2026! Looking for a fully remote position within sales? Location: Remote Working - Home Based (WFH) Contract: Permanent, Full Time Salary: 24,500 base salary & up to 700+ bonus per month on average Hours: 37.5 per week Shifts: Outbound roles - Monday - Friday, shifts between opening hours of 9.30am - 7pm Mon - Thurs, 9am - 5.30pm Fri Inbound roles - Monday - Sunday, working 5 days per week, open 8am - 8pm Mon - Sun Do you have a minimum of 12-months sales experience in the last 3 years? If so, this Sales Advisor job is for you with a great opportunity to earn commission! Would you like to work for a blue-chip company with lots of benefits such as Private Health, Discounted gym memberships, Discounts for high street and restaurants? If you already have 12-months sales experience and are looking for career progression this could be the ideal job, they really want to promote from within! Job duties of Sales Advisor Making outbound calls to customers/taking inbound calls from customers Building rapport and fact finding Dealing with warm calls looking at up selling products Win backs from lapsed customers Contacting existing customers when their contract is coming to an end Working to targets Job skills for Sales Advisor 12-month minimum of targeted sales experience Excellent relationship building and communication skills A professional and confident manner Able to work remotely. What you will receive as a Sales Advisor: Free life assurance & Pension Scheme Fully Remote working with Equipment Provided No Weekend Work for the outbound campaign 33 days annual leave including BH (with the option to purchase more). Career coaching and development. Regular incentives with prizes and monthly commission! Health cash plan towards healthcare. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Customer Service Team Leader Location: Watford - Hybrid working Salary: 32,500 + Benefits Contract: Full-time, Permanent About the Role We're looking for an enthusiastic and experienced Customer Service Team Leader to join a clients growing team based in Watford. In this role, you'll be responsible for leading a group of Customer Service Advisors, ensuring they deliver outstanding support to our customers every day. You'll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment. Key Responsibilities of this Customer Service Team Leader Lead and inspire a team of customer service advisors to deliver exceptional service. Monitor performance, provide coaching, and conduct regular one-to-one reviews. Handle escalated queries, ensuring swift resolution and customer satisfaction. Implement best practices to improve efficiency and service quality. Collaborate with other departments to streamline processes and enhance customer experience. Report on KPIs and contribute ideas for continuous improvement. About You We're looking for a Customer Service Team Leader who is: Experienced in customer service leadership, ideally within a fast-paced environment. Passionate about people development and skilled in coaching and motivating teams. Organised and proactive, with strong problem-solving abilities. Excellent communicator with a customer-first mindset. Adaptable and able to thrive under pressure. What We Offer for this Customer Service Team Leader role Competitive salary and performance-related bonus. Comprehensive training and career development opportunities. Supportive team culture with recognition for achievements. Generous holiday allowance and flexible working options. Please follow the link to apply for this Customer Service Manager role based in Watford. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Job Title: Office/Sales Administrator Location: Finnieston/Glasgow City Centre Reports To: Managing Director Salary: Up to 30k We are working with a market leading business within the industrial supplies sector, known for delivering innovative and sustainable products to clients across multiple disciplines. Their focus on quality, customer service, and eco-friendly practices sets them apart in the market. Role Overview: Our client is seeking a proactive and detail-oriented and experienced Administrator to support their busy office operations and ensure smooth day-to-day functioning. This role involves managing administrative tasks, coordinating with clients, and assisting with order processing. You will play a key part in maintaining excellent customer relationships and supporting their mission to deliver sustainable packaging solutions. We are ideally looking for someone who enjoys working with a variety of different stakeholders in the business. Any familiarity working with sales teams and providing administrative support to the team would be advantageous. Key Responsibilities: Process customer orders and update internal sales systems Maintain accurate records of deliveries and stock levels Liaise with clients to provide updates and resolve queries promptly Support the sales team by following up with existing and lapsed customers Assist with general office duties, including managing supplies and scheduling Assisting the Managing Director with PA Support. Organising for any MOT's/Servicing of Vans required in a timely manner to ensure no downtime in deliveries. Ensure compliance with company policies and sustainability standards Skills & Experience: Strong organisational and time-management skills Excellent attention to detail and accuracy Personal Attributes: Customer-focused with strong communication skills Proactive and able to work independently Team player with a positive attitude

Remote Insurance Sales Advisor - Work From Home 24,500 + 700+ Monthly Commission Looking to boost your sales career in 2026? Have call centre experience and want a fully remote sales job with great commission, strong training, and career progression? This could be the perfect role for you. Location: Fully Remote - Work from Home Contract: Permanent, Full Time Salary: 24,500 base salary plus average 700+ monthly commission Hours: 37.5 per week Shifts: Outbound Roles: Monday to Friday only. Shifts between 10.30am to 7pm Monday to Thursday, and 9am to 5.30pm on Fridays. Inbound Roles: Various shifts available Monday to Sunday between 8am and 8pm. If you have at least 12 months of sales and call centre experience, this is a great opportunity to join a blue-chip company that offers excellent commission, strong progression, and impressive employee benefits. What does the Remote Insurance Sales Advisor role involve? Outbound sales calls to new, existing, and previous customers Promoting product protection plans Building rapport and closing sales The more you sell, the more commission you earn What do we need from you as a Remote Insurance Sales Advisor? Minimum 12 months outbound or call centre sales experience Confident communicator with strong rapport-building skills Enthusiastic, driven, and target-focused Positive attitude and passion for sales What you will receive as a Remote Insurance Sales Advisor: Monthly commission and regular incentives with excellent prizes 33 days holiday including bank holidays Free annual protection plan plus discounts for friends and family Life assurance at 4x your basic salary Health and wellbeing support including discounted gym membership and help with healthcare costs Excellent pension scheme with up to 5% employer match Employee discounts across major retailers and restaurants Fully remote working with full training and support If you're keen to work from home and enjoy a fast-paced call centre sales environment, apply now for this Remote Insurance Sales Advisor role! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail. Job Types: Full-time, Permanent Benefits: Company pension, Employee discount, Health & wellbeing programme, Life insurance, Referral programme, Store discount, Work from home Work Location: Remote

Role: Marketing Executive Location: Home based (must live in UK) with travel to events Hours: 40 per week Mon-Fri Salary: Up to 32,000 DOE + benefits This is an exciting opportunity for an experienced Marketing Executive to join a client based in the UK. This role is fully home based - with travel to meet up with team and events. An understanding of contact centre marketing is ESSENTIAL for this role. Reporting into the Marketing Director and working with a Digital Marketing Executive. Do you have a passion for event Marketing? Can you manage client partners and do you have an understanding of contact centres? Do you have excellent communication skills and the ability to network? Duties of the Marketing Executive include: Event support, set up & delivery Coordinating a broad spread of marketing activity Focusing on event logistics and guest management, post-event write ups and short articles Social media delivery, podcast administration and storytelling content Uploading approved event and brand content to websites Support the newsletter brand on agreed promotional tasks Assisting with performance reporting Experience required for this Marketing Executive role: 1-3 years in a marketing, communications, events, or brand support role. Strong organisation and admin skills, able to manage multiple threads calmly. Confident short-form writing for articles, summaries, and web updates. Canva competence and comfort using templates for social assets. CMS confidence for uploads and updates (WordPress or similar). Reliable delivery with excellent attention to detail. Comfortable working in a small team where responsibilities are broad. The Marketing Executive should have: Teamworking skills Adaptability and the ability to juggle multiple projects Strong attention to detail Good organisation and planning skills Creativity, writing and design skills Commercial awareness Numerical skills IT skills, including social media Please follow the link to apply for this Marketing Executive role home based. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Sales Trainer Hours: 35 per week (working between Mon-Fri 08:00-19:00, Sat 09:00-17:00 1 in 4) Salary: Up tp 35,000DOE + 30% bonus + great benefits! Location: Bristol (fully office working) CCA Recruitment are looking for an experienced Sales Trainer to work with a contact centre clients Sales and Retentions team, based in Bristol. As a Sales Trainer you will be tasked with coaching the team to help retain existing customers and improve customer experience. Working closely with the Team Managers. Are you self-motivated and passionate about developing and coaching others? Do you have experience working as a performance driver as a Coach, Trainer or Team Leader? Can you enhance other members of your team's skills and behaviours? Key Responsibilities of the Sales Trainer: To use performance data to identify Advisor needs, working with Team Managers to deliver structured coaching sessions. Run 121 sessions to help uncover areas of improvement and drive measurable uplift in performance. Lead calibration sessions and team discussions to share insight and data for performance improvement. Maintain accurate records to monitor progress and improve customer excellence. Please follow the link to apply for this Sales Trainer role based in Bristol Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Contact Centre Advisor Location: Glasgow (hybrid 2 days office/3 days home after successfully completing training period) Salary: 24,125.00 (salary inc after probationary period + again after 1 year service) + great benefits Hours: 37.5 hours per week Shift patterns: Mon-Fri between 8am-10pm + 1 weekend day every 8 weeks This is an exciting opportunity for an experienced Contact Centre Advisor to join my Glasgow based client. Do you have experience working in a contact centre team who speak to existing customers? Are you organised and can work to deadlines? Are you naturally inquisitive and enjoy investigating? Role Responsibilities of the Contact Centre Advisor Manage Customer expectations and develop relationships with key stakeholders Talking to customers about their contract and getting an understanding of next steps Manage and coordinate customer interaction, in line with agreed processes and SLAs. Effectively manage the customer experience to ensure that issues are resolved efficiently. Promote the brand at all times by providing a customer centric experience. Escalate complex issues and queries to Manager. Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs. Maintain the consistency and accuracy of all data input into department databases. Build knowledge of customers. Prepare and produce management information as required. Continually look for ways of improving agreed departmental KPIs to enhance the customer experience. Key Skills and Experience for this Senior Customer Service Advisor Previous experience of using company systems Previous experience of working with customer facing teams or in a customer services environment Demonstrable specialised knowledge/skills in a customer contact area Ability to plan and prioritise multiple activities Is aware of the commercial impact of own decisions/actions Good problem solving skills with experience of resolving complex problems Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders Experience in working collaboratively with internal and external teams Please follow the link to apply for this Contact Centre Advisor role based in Glasgow. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

We are working with a market leading business within the industrial supplies sector, known for delivering innovative and sustainable products to clients across multiple disciplines. Their focus on quality, customer service, and eco-friendly practices sets them apart in the market. Role Overview: Our client is seeking a proactive and detail-oriented Office Administrator to support their busy office operations and ensure smooth day-to-day functioning. This role involves managing administrative tasks, coordinating with clients, and assisting with order processing. You will play a key part in maintaining excellent customer relationships and supporting their mission to deliver sustainable packaging solutions. Ideally, you will also have experience of supporting sales teams and assisting in the pre-sales and aftersales from an administrative perspective. Key Responsibilities: Process customer orders and update internal sales systems Maintain accurate records of deliveries and stock levels Liaise with clients to provide updates and resolve queries promptly Support the sales team by following up with existing and lapsed customers Assist with general office duties, including managing supplies and scheduling Assisting the Managing Director with PA Support. Organising for any MOT's/Servicing of Vans required in a timely manner to ensure no downtime in deliveries. Ensure compliance with company policies and sustainability standards Skills & Experience: Strong organizational and time-management skills Excellent attention to detail and accuracy Personal Attributes: Customer-focused with strong communication skills Proactive and able to work independently Team player with a positive attitude

Role: Learning & Development Manager Location: Wythenshawe Hours: 40 per week Mon-Fri Salary: Up to 44,000 DOE + benefits This is an exciting opportunity for an experienced contact centre Learning & Development Manager to join a contact centre client based in Wythenshawe. This role is fully office based. Do you have a passion for training? Have you experience within L&D for contact centres? The duties of the Learning & Development Manager: Lead team development initiatives, including the creation of the academy of progression across the employee life cycle. Own content for the team knowledge hub. Design and deliver L&D programmes for the team including query resolution and compliance training to maintain high operational standards. Use our digital QA systems to evolve and monitor team performance, conducing audits on processes and assessments of compliance, and execution of our triage processes. Ensure regulatory compliance across the team. Collaborate on cross functional projects. Conduct Skills Audits. Work in close partnership with our teams, knowledge and training teams to ensure alignment and shared best practice. Familiarity with regulatory affairs (OFGEM/SEC/QA) is highly desirable. Please follow the link to apply for this contact centre Learning & Development Manager role based in Wythenshawe. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Customer Service Team Leader Location: Glasgow - Hybrid working Salary: 29,500 + Benefits Contract: Full-time, Permanent About the Role We're looking for an enthusiastic and experienced Customer Service Team Leader to join our growing team. In this role, you'll be responsible for leading a group of customer service advisors, ensuring they deliver outstanding support to our customers every day. You'll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment. Key Responsibilities of this Customer Service Team Leader Lead and inspire a team of customer service advisors to deliver exceptional service. Monitor performance, provide coaching, and conduct regular one-to-one reviews. Handle escalated queries, ensuring swift resolution and customer satisfaction. Implement best practices to improve efficiency and service quality. Collaborate with other departments to streamline processes and enhance customer experience. Report on KPIs and contribute ideas for continuous improvement. About You We're looking for a Customer Service Team Leader who is: Experienced in customer service leadership, ideally within a fast-paced environment. Passionate about people development and skilled in coaching and motivating teams. Organised and proactive, with strong problem-solving abilities. Excellent communicator with a customer-first mindset. Adaptable and able to thrive under pressure. What We Offer for this Customer Service Team Leader role Competitive salary and performance-related bonus. Comprehensive training and career development opportunities. Supportive team culture with recognition for achievements. Generous holiday allowance and flexible working options. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Service Desk Operations Manager Location: Wythenshawe (office based) Term: Full Time, Permanent Contract: 40 hours per week Mon-Sun rotating shifts Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends Salary: 44,000 DOE + benefits CCA Recruitment are excited to be recruiting for a Service Desk Operations Manage r to join a client based in Wythenshawe M22. The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of contact centre methodologies which you can draw on to coach and develop your team. This will be a role that delivers growth through improved skills and behaviours of the team. Role duties of the Service Desk Operations Manager Build and deliver success plans for the team Evaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI's Continually assess the skill levels of the team, implementing remedial plans to enable success Support personal development planning Inspire teams with creative engagement and effective use of leadership tools to influence performance and create a high energy and motivated work environment Individual coaching sessions for excellence Identify and address barriers to success with individuals and the collective team Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve. Contribute to operational action plans and initiatives including process and system improvements Articulate in providing reporting and analysis of the teams performance Effective management of competencies for both self and the team Deliver a fantastic customer experience through all interactions from self and the team Experience required for this Service Desk Operations Manager Evidence leading a contact centre team to success Experience of delivering against against metrics Experience of positively influencing growth and improvement with individuals Experience of different sales and coaching methodology Attention to detail Proven track record of analytical and reporting skills Excellent time and task management Please follow the link to apply for this Service Desk Operations Manager role based in Wythenshawe. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Outbound Sales Agent - Sell with Confidence, Earn More, Live Better Our client works in partnership with some of the world's best-known manufacturers and retail brands, delivering trusted appliance breakdown protection. When everyday essentials like fridges, dishwashers or boilers break down, millions of customers rely on them to put things right. In fact, nearly 9 million UK customers trust their service. They're now growing their team and looking for motivated, personable people to join as an outbound sales agent , offering a rewarding sales role with excellent work-life balance and standout benefits. What you'll be doing In this role, you'll: Make outbound calls to existing customers to review appliance cover Confidently upsell products using engaging, natural sales conversations Build strong relationships by understanding customer needs Recommend the most suitable protection packages As an outbound sales agent , you'll be encouraged to bring your personality to every call while delivering a great customer experience. Pay & training 24,500 basic salary OTE 7,200 per year through achievable bonuses Full 4-week paid training programme , no experience left unsupported You'll be fully trained on systems, sales techniques and product knowledge, with ongoing coaching to help you succeed. What we're looking for Experience in targeted or outbound sales Comfortable working independently (home-based experience ideal) Strong attention to detail and customer focus Clear, confident communication skills A positive, calm and organised approach Location & working style This is a remote role , requiring broadband access and a suitable home workspace. There's also a brand-new office next to Nottingham train station , offering a modern, collaborative environment if you're within commuting distance. Working hours Monday-Thursday: 10:30-19:00 Friday: 09:00-17:30 Two 15-minute breaks plus a 30-minute lunch Progression & development Starting as an outbound sales agent gives you access to genuine career progression. Many employees move into roles across HR, Tech, Finance, Marketing and leadership, supported by structured development plans. Benefits package 33 days annual leave (including bank holidays) Monthly sales bonuses and regular incentives Free annual appliance protection plan Discounted cover for friends and family Pension scheme with employer contributions up to 5% Life assurance (4x basic salary) Health & wellbeing support, including gym and healthcare discounts Employee assistance programme Retail, travel, TV and mobile discounts Cycle to Work, car leasing and salary finance schemes This is a role where your sales skills are recognised, rewarded and developed. Apply today and start building a career that works around your life. Services Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.