Marstep Resourcing Solutions

Salary up to £60,000 negotiable, depending on experience + benefits This is a great opportunity to work for an established and fast growing business, where you will have the opportunity to develop a worthwhile career. The company are experiencing significant growth and this will create genuine learning and development opportunities. . click apply for full job details

This is a great opportunity to work for an established and fast growing business, where you will have the opportunity to develop a worthwhile career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further. They offer a hybrid working model which can be discussed in more detail on application. . click apply for full job details

This is a great opportunity to join a long standing business where you will have the opportunity to grow a worthwhile career. About the Role We are looking for a proactive and confident Marketing & Lead Generation Executive to support our marketing and business development activities. This is a hands-on, part-time role with a strong focus on marketing, outbound lead generation, telephone-based outre click apply for full job details

National Business Development Manager UK (Field-based) £50K + Uncapped Commission Massive Growth Potential This is a great opportunity to join an established and continually fast growing business where you will have the opportunity to assist with the shape of further growth, and be rewarded with career development and opportunity to head up future functions click apply for full job details

This is a great opportunity to work for an established and fast growing business, where you will have the opportunity to develop a worthwhile career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further. They are looking for an experienced Customer Support Manager to work alongside the existing management team to further capitalise on click apply for full job details

This is a great opportunity to work for an established and fast growing business, where you will have the opportunity to develop a worthwhile career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further. They are looking for an experienced Customer Support Manager to work alongside the existing management team to further capitalise on their explosive growth over the last few years. The role offers a genuine opportunity to develop into Head of Support within a short period of time for those wishing to grow their career. Role Overview We are looking for an experienced Customer Support Manager/Head of Support to lead and develop our customer support function in a fast-growing online marketplace. You will be responsible for delivering an excellent, fair, and transparent experience for both consumers and service providers, while ensuring compliance with UK consumer protection law and CMA guidance for online platforms. This role combines people leadership, operational excellence, customer advocacy, and regulatory awareness, with a strong focus on complaints handling, trust, and continuous improvement. Key Responsibilities Team Leadership & Performance Lead, coach, and motivate a customer support team Embed a customer happiness and success mindset and meet operational KPIs Set clear performance targets and KPIs Conduct regular 1:1s, performance reviews, and training sessions Foster a customer-first, compliant, and solutions driven culture. Customer Experience, Success & Operations Oversee day-to-day customer support operations across online tickets and phone Ensure fast, fair, and consistent resolution of customer and member issues Act as an escalation point for complex complaints, disputes, and sensitive cases Maintain high standards of professionalism, transparency, and accuracy in all customer communications whilst identifying opportunities to improve customer satisfaction, retention and trust Proactively identify opportunities to improve customer satisfaction, retention and trust Ensure customer communications are clear and outcome focused Customer Success & Happiness Champion customer success and long term satisfaction across the platform Support customer onboarding and education to help members generate the best return from the platform Own and improve customer satisfaction metrics Complaints, Trust & Safety Manage formal complaints and dispute resolution between customers and members Ensure complaints are handled fairly, consistently, and within defined timescales Develop a smoother process for dealing with complaints Identify trends relating to poor service, misrepresentation, or customer detriment CMA Compliance & Fair Trading Responsibilities Support compliance with CMA guidance on online platforms, reviews, and consumer transparency Use complaint data and customer insight to identify systemic issues that may pose regulatory or reputational risk Process Improvement & Reporting Review and improve support processes, workflows, and knowledge bases Use data, complaints insight, and customer feedback to drive service improvements Produce regular performance, complaints, and risk reports Support the rollout of new tools, features, or policies impacting customer support Cross-Functional Collaboration Work closely with the Marketing and Sales teams to represent the voice of the customer Contribute to platform improvements that reduce customer friction and regulatory risk Support launches, incidents, and peak-demand planning Skills & Experience Essential Proven experience in a Customer Support Manager / Customer Service Manager / Complaints Manager role. Experience in an online marketplace, SaaS, e-commerce. Strong people management and coaching skills Excellent complaint handling and conflict resolution abilities Strong written and verbal communication skills Desirable Experience working with CMA guidance or regulatory compliance Experience with two-sided platforms (consumers & service providers) Knowledge of complaints escalation frameworks and dispute resolution Understanding of UK consumer protection and fair trading principles Experience with CRM and support tools (e.g. Slack and Aircall) This is a great opportunity to work for an established and fast growing business, where you will have the opportunity to develop a worthwhile career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further.

This is a great opportunity to work for an established and fast growing business, where you will have the opportunity to develop a worthwhile career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further. They offer a hybrid working model which can be discussed in more detail on application. They are looking for an experienced Graphic Designer to work alongside the existing marketing team to further capitalise on their explosive growth over the last few years. Our marketplace is fast-paced and constantly evolving, with a strong focus on performance-led marketing. Creative plays a key role in how we test, learn and scale paid advertising across multiple platforms. Key Attributes Design-First Mindset: Strong visual skills with a clear eye for layout, typography and brand consistency. Hands-On Creator: Comfortable producing static and video assets yourself on a day-to-day basis. Detail-Oriented: Careful with formats, sizing and platform requirements. Collaborative: Works closely with marketing and wider teams to deliver creative that performs. Core Responsibilities Ad Design: Design static ad creatives for paid channels including Meta (Facebook and Instagram), TikTok and YouTube. Video Design: Create and edit short-form video ads suitable for paid social and video platforms. UGC Creative Support: Help shape UGC-style content by briefing creators and refining assets for use in ads. Creative Variations: Produce multiple design variations to support testing and optimisation. External Designer Collaboration: Work with external designers or editors when needed, providing clear creative direction and feedback. Ad Uploads: Upload ad creatives into platforms when required and ensure correct specifications. Asset Management: Maintain organised creative folders, naming conventions and design libraries. Brand Consistency: Ensure all creative aligns with brand guidelines across ads, email and partnerships. Minimum Requirements Strong graphic design experience, ideally within an in-house or performance-led environment. Proficiency in any creative design software (Adobe Creative Suite, Figma and or Canva). Experience creating assets for paid advertising or digital campaigns. Ability to design for multiple formats and sizes. Experience creating or editing short-form video content. Preferred Skills Experience designing ads for Meta, TikTok or YouTube. Familiarity with UGC-style creative and performance testing. Basic video editing or motion graphics experience. Experience collaborating with marketers or paid media teams. Prerequisites Tools: Confident using Adobe tools, Figma, Canva and standard office software. Work Style: Comfortable working from home and office as part of a hybrid setup. What We Offer We offer a hands-on design role within a growing marketing team where creative quality and speed matter. You ll have the opportunity to see your designs go live quickly and learn what performs best across paid channels. Competitive Salary: Up to £35,000 depending on experience, plus performance-based incentives. Permanent Contract: Full-time role, 35 hours per week, Monday to Friday. Private Medical Coverage: Comprehensive private medical insurance. Holiday Incentive: Increased holiday entitlement with length of service. Flexible Environment: Casual dress code, relaxed office culture and team events. Career Progression: Opportunity to grow and develop within the marketing and creative team. Learning and Development: Support for skill development and training. This is a great opportunity to work for an established and fast growing business, where you will have the opportunity to develop a worthwhile career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further.

Job description Do you have experience within the HR industry? Have you considered having the freedom and flexibility to consult but are too scared to take that leap of faith? Why not work with a well-established HR consultancy to have the best of both worlds? Join a thriving industry and build your own profitable HR Consultancy! The HR services market is booming, with businesses of all sizes requiring support with recruitment, compliance, training, and people management. You can step into an established and proven business model with the backing of an expert team and have access to a full business support solution to allow you to focus on doing what you love best - HR. The business has been established for 15 years so be safe in the knowledge that when you embark on your HR consultancy journey, that you are being supported by those that have been there, done it, and are continuing to do so. Benefits of joining: - Flexible Work-Life Balance: Operate your HR Consultancy from home or an office, with control over your schedule. - Be Your Own Boss: Enjoy the independence of running your own consultancy, backed by the security of an established brand. - High Earning Potential Access lucrative revenue streams through providing an all-encompassing HR service to SME s. - Established Brand Reputation Leverage a trusted name in the HR industry to attract clients faster. - Exclusive Territory Operate in a defined area to maximise your market potential. Do you have what it takes? - CIPD qualified - HR Business Partner, Manager, Consultant or similar experience - The passion to help small to medium-size businesses navigate the complex world of HR and employment law - Enthusiasm and self-motivation to work for yourself