Executive Support Officer Hemel Hempstead, Hertfordshire (Hybrid Working) £31,600 per annum plus benefits 12 Months Fixed Term Contract, Full Time 37 hours per week (Monday Friday) Thrive Homes is seeking an Executive Support Officer to support the Chief Executive with routine enquiries and standard correspondence click apply for full job details
Jun 17, 2025
Seasonal
Executive Support Officer Hemel Hempstead, Hertfordshire (Hybrid Working) £31,600 per annum plus benefits 12 Months Fixed Term Contract, Full Time 37 hours per week (Monday Friday) Thrive Homes is seeking an Executive Support Officer to support the Chief Executive with routine enquiries and standard correspondence click apply for full job details
Complaint Handler / Customer Engagement & Insight Officer Salary up to £35,212 Per Annum Plus Benefits Hemel Hempstead, Hertfordshire (Hybrid/Smart Working) Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is seeking a highly skilled and motivated Customer Engagement & Insight Officer to join our Customer Services department. As a crucial member of the team, your main responsibilities will be to investigate and respond to complaints in line with the Housing Ombudsman s Complaint Handling Code. As part of this, you will identify learnings and areas for service improvement. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices. Responsibilities: Acknowledge and respond to customer complaints in a timely and professional manner. Provide clear and concise information to customers regarding the status and resolution of their complaints. Write quality complaint responses to ensure consistency that is in line with Thrives complaints policy and the Housing Ombudsman Complaints code. Identify improvements and lessons learned from complaints and ensured these are shared. Maintain an up-to-date complaints tracker to monitor the status and progress of all complaints. Work with key business areas to establish realistic and achievable timelines for complaint resolution. Monitor actions identified as part of complaint to ensure completion. Contribute to deliver Thrives customer ambition. Requirements: Technical expertise in complaint management, customer service, quality assurance and the ability to write a formal response. Ability to role model our core behaviours, with a focus on trust and respect for everyone. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Excellent Microsoft Excel skills Ability to work independently and as part of a team. Flexible and adaptable to change. Closing date: 13th June 2025 Interviews Dates: To be confirmed Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. The Company Thrive Homes is an award-winning housing association with a strong track record in the housing sector and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people can Thrive. We manage over 5,000 properties and are continuing to build new homes each year. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state of the art offices.
May 31, 2025
Full time
Complaint Handler / Customer Engagement & Insight Officer Salary up to £35,212 Per Annum Plus Benefits Hemel Hempstead, Hertfordshire (Hybrid/Smart Working) Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is seeking a highly skilled and motivated Customer Engagement & Insight Officer to join our Customer Services department. As a crucial member of the team, your main responsibilities will be to investigate and respond to complaints in line with the Housing Ombudsman s Complaint Handling Code. As part of this, you will identify learnings and areas for service improvement. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices. Responsibilities: Acknowledge and respond to customer complaints in a timely and professional manner. Provide clear and concise information to customers regarding the status and resolution of their complaints. Write quality complaint responses to ensure consistency that is in line with Thrives complaints policy and the Housing Ombudsman Complaints code. Identify improvements and lessons learned from complaints and ensured these are shared. Maintain an up-to-date complaints tracker to monitor the status and progress of all complaints. Work with key business areas to establish realistic and achievable timelines for complaint resolution. Monitor actions identified as part of complaint to ensure completion. Contribute to deliver Thrives customer ambition. Requirements: Technical expertise in complaint management, customer service, quality assurance and the ability to write a formal response. Ability to role model our core behaviours, with a focus on trust and respect for everyone. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Excellent Microsoft Excel skills Ability to work independently and as part of a team. Flexible and adaptable to change. Closing date: 13th June 2025 Interviews Dates: To be confirmed Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. The Company Thrive Homes is an award-winning housing association with a strong track record in the housing sector and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people can Thrive. We manage over 5,000 properties and are continuing to build new homes each year. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state of the art offices.
People Partner Hemel Hempstead, Hertfordshire (Hybrid Working) Salary £46,524 Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) About Us: Join Thrive Homes, a dynamic and forward-thinking organisation, as we seek an experienced People Partner to join our vibrant People and Culture team. At Thrive Homes, we believe in creating a workplace where innovation, collaboration, and personal growth are at the forefront. Your Role: As a People Partner, you will be at the heart of our business, working closely with leaders and managers to drive strategic initiatives and ensure the success of our teams. Your role will be diverse and impactful, including: Strategic Influence: Manage a portfolio of business areas, supporting leaders in delivering their sub-strategic plans. Recruitment Excellence: Lead recruitment efforts to find the perfect candidates while keeping budgetary considerations in mind. Data-Driven Decisions: Analyse colleague data trends to inform strategic business decisions and enhance performance. Development and Coaching: Co-create and facilitate development sessions, coach managers and the Executive Team, and support colleague life cycle matters. Equality and Inclusion: Drive initiatives to eliminate bias, discrimination, and inequality, and support our Colleague & Equality, Diversity, and Inclusion strategy. Business Transformation: Work on projects that support business transformation and change with a high colleague dependency. Induction and On-boarding: Design and deliver our induction and on boarding framework to improve new starters' satisfaction. Policy Innovation: Support the creation, implementation, and review of policies that align with our culture of trust and respect. Learning and Development: Identify learning needs and deliver solutions to build capability. Requirements: A track record of working in a HR team at a Business Partner level. A level 5 CIPD qualification would be highly beneficial. Demonstratable experience of employee relations, restructures, TUPE & delivery of training. An appropriate level of strong HR generalist experience and detailed understanding of all aspects of HR Management including reward, resourcing, talent management/succession planning, change management and employee relations. Ability to communicate at all levels. Specific roles are subject to a basic DBS check, the successful applicant(s) will be contacted by their People Team if this applies to their role. Closing date: 3rd March 2025 1st Stage Interview On-Site Head Office 6th and 7th March 2025 2nd Stage Interview - On-Site Head Office, To Be Confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Mar 08, 2025
Full time
People Partner Hemel Hempstead, Hertfordshire (Hybrid Working) Salary £46,524 Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) About Us: Join Thrive Homes, a dynamic and forward-thinking organisation, as we seek an experienced People Partner to join our vibrant People and Culture team. At Thrive Homes, we believe in creating a workplace where innovation, collaboration, and personal growth are at the forefront. Your Role: As a People Partner, you will be at the heart of our business, working closely with leaders and managers to drive strategic initiatives and ensure the success of our teams. Your role will be diverse and impactful, including: Strategic Influence: Manage a portfolio of business areas, supporting leaders in delivering their sub-strategic plans. Recruitment Excellence: Lead recruitment efforts to find the perfect candidates while keeping budgetary considerations in mind. Data-Driven Decisions: Analyse colleague data trends to inform strategic business decisions and enhance performance. Development and Coaching: Co-create and facilitate development sessions, coach managers and the Executive Team, and support colleague life cycle matters. Equality and Inclusion: Drive initiatives to eliminate bias, discrimination, and inequality, and support our Colleague & Equality, Diversity, and Inclusion strategy. Business Transformation: Work on projects that support business transformation and change with a high colleague dependency. Induction and On-boarding: Design and deliver our induction and on boarding framework to improve new starters' satisfaction. Policy Innovation: Support the creation, implementation, and review of policies that align with our culture of trust and respect. Learning and Development: Identify learning needs and deliver solutions to build capability. Requirements: A track record of working in a HR team at a Business Partner level. A level 5 CIPD qualification would be highly beneficial. Demonstratable experience of employee relations, restructures, TUPE & delivery of training. An appropriate level of strong HR generalist experience and detailed understanding of all aspects of HR Management including reward, resourcing, talent management/succession planning, change management and employee relations. Ability to communicate at all levels. Specific roles are subject to a basic DBS check, the successful applicant(s) will be contacted by their People Team if this applies to their role. Closing date: 3rd March 2025 1st Stage Interview On-Site Head Office 6th and 7th March 2025 2nd Stage Interview - On-Site Head Office, To Be Confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Customer Service Coordinator / Complaints Coordinator (Housing) Hemel Hempstead, Hertfordshire (Hybrid Working) 29,486 Per Annum Plus Benefits Fixed Term Contract - 12 months Full Time, 37 hours per week (Flexibility available) We have an opportunity for a Complaints Coordinator to join our Customer Insight and Engagement team. As a Complaints Coordinator you will play a crucial role in helping us meet our promises to our customers. You will proactively support with responding to customers regarding the status and resolution of their complaints and effectively collaborate with Complaint Investigators to document and distribute actions and lessons learned. Other Responsibilities: Setting out timelines and monitoring progress of completion of various actions relating to complaints, learnings, or publication recommendations from the Housing Ombudsman. Efficiently processing and managing a high volume of complaints correspondence, ensuring all records are accurately updated and filed to support investigators. Contributing to delivering our customer ambition to improve customer experience by preventing complaints escalating by ensuring our promises are met. Requirements: Experience in a similar administrative role Excellent organisational skills with the ability to manage multiple tasks and maintain attention to detail Strong communication skills, both written and verbal Strong customer service skills with an ambition to drive and improve customer satisfaction. Skilled in using Excel ideally to an intermediate level, as well as comfortable using Outlook and adapting to internal systems and processes. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: Tuesday 11th March 2025 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Mar 08, 2025
Seasonal
Customer Service Coordinator / Complaints Coordinator (Housing) Hemel Hempstead, Hertfordshire (Hybrid Working) 29,486 Per Annum Plus Benefits Fixed Term Contract - 12 months Full Time, 37 hours per week (Flexibility available) We have an opportunity for a Complaints Coordinator to join our Customer Insight and Engagement team. As a Complaints Coordinator you will play a crucial role in helping us meet our promises to our customers. You will proactively support with responding to customers regarding the status and resolution of their complaints and effectively collaborate with Complaint Investigators to document and distribute actions and lessons learned. Other Responsibilities: Setting out timelines and monitoring progress of completion of various actions relating to complaints, learnings, or publication recommendations from the Housing Ombudsman. Efficiently processing and managing a high volume of complaints correspondence, ensuring all records are accurately updated and filed to support investigators. Contributing to delivering our customer ambition to improve customer experience by preventing complaints escalating by ensuring our promises are met. Requirements: Experience in a similar administrative role Excellent organisational skills with the ability to manage multiple tasks and maintain attention to detail Strong communication skills, both written and verbal Strong customer service skills with an ambition to drive and improve customer satisfaction. Skilled in using Excel ideally to an intermediate level, as well as comfortable using Outlook and adapting to internal systems and processes. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: Tuesday 11th March 2025 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
