Virgin Media
Uxbridge, Middlesex
hackajob is collaborating with Virgin Media to connect them with exceptional professionals for this role. Director of AI & Data Product Management Location Hybrid - Uxbridge / Remote UK About the Role At giffgaff, we're committed to building a better mobile and connected services experience through simplicity, transparency, and community. As our Head of AI & Data Product Management, you'll lead the vision, strategy, and delivery of AI- and data-powered products that create measurable value for members and the business. You will sit at the intersection of Product, Data Science, Engineering, Analytics, and Commercial teams, ensuring that AI and data capabilities are translated into impactful products, experiences, and decisions. You'll establish product management excellence for AI and data initiatives while helping shape how giffgaff leverages emerging technologies responsibly and effectively. This role requires a strategic leader who can balance long-term innovation with pragmatic delivery, ensuring AI and data investments generate tangible outcomes across customer experience, growth, operations, and decision-making. What You'll Do Strategy & Leadership Define and own the AI and Data Product strategy closely aligned with CTO teams and giffgaff's business objectives. Develop a multi-year roadmap for AI, machine learning, analytics, and data platform products closely aligned with CTO teams and giffgaff's business objectives. Lead a high-performing team of AI and Data Product Managers. Act as a thought leader for AI innovation, identifying opportunities to create competitive advantage. Champion responsible AI practices, governance, and ethical use of data. Product Management Translate business opportunities into scalable AI and data products. Prioritise investments based on member value, business impact, feasibility, and risk. Own product discovery, business cases, roadmaps, and outcome measurement. Drive adoption and utilisation of data products across the organisation. Ensure products are built around clear user needs and measurable outcomes. Cross-Functional Collaboration Partner closely with Data Science, Engineering, Analytics, Design, and Commercial teams. Align stakeholders around product priorities and strategic outcomes. Create clear operating models for AI product development and experimentation. Influence senior leadership and executive stakeholders through data-driven recommendations. Data & AI Enablement Drive the development of reusable AI and data capabilities. Identify opportunities to leverage predictive analytics, personalisation, generative AI, optimisation, and automation. Establish frameworks for evaluating AI initiatives, including ROI, risk, and member impact. Ensure data products support self-service decision-making across the business. Governance & Measurement Define success metrics for AI and data products. Establish governance frameworks covering privacy, compliance, fairness, and transparency. Monitor product performance and continuously optimise outcomes. Track business impact and communicate value delivered. What We're Looking For Essential Significant experience leading product management teams in data, analytics, AI, or machine learning environments. Proven track record delivering AI or data products at scale. Strong understanding of product management, discovery, prioritisation, and delivery. Experience working closely with Data Science and Engineering teams. Strong commercial acumen and ability to translate technical capabilities into business value. Experience influencing senior stakeholders and executive leadership. Deep understanding of experimentation, measurement, and product analytics. Excellent communication and storytelling skills. Desirable Experience in telecomms, digital consumer products, fintech, or subscription businesses. Familiarity with generative AI, LLMs, recommendation and personalisation systems. Experience building data platforms or self-service analytics products. Knowledge of AI governance and responsible AI frameworks. Success in the First 12 Months Establish a clear AI and Data Product strategy and roadmap. Deliver measurable business impact from priority AI and data initiatives. Improve adoption of data products and decision-support capabilities. Create a scalable operating model for AI product management. Build a strong team and culture focused on value and continuous learning. Cultivate a strong partnership and operating model with CTO counterparts.
hackajob is collaborating with Virgin Media to connect them with exceptional professionals for this role. Director of AI & Data Product Management Location Hybrid - Uxbridge / Remote UK About the Role At giffgaff, we're committed to building a better mobile and connected services experience through simplicity, transparency, and community. As our Head of AI & Data Product Management, you'll lead the vision, strategy, and delivery of AI- and data-powered products that create measurable value for members and the business. You will sit at the intersection of Product, Data Science, Engineering, Analytics, and Commercial teams, ensuring that AI and data capabilities are translated into impactful products, experiences, and decisions. You'll establish product management excellence for AI and data initiatives while helping shape how giffgaff leverages emerging technologies responsibly and effectively. This role requires a strategic leader who can balance long-term innovation with pragmatic delivery, ensuring AI and data investments generate tangible outcomes across customer experience, growth, operations, and decision-making. What You'll Do Strategy & Leadership Define and own the AI and Data Product strategy closely aligned with CTO teams and giffgaff's business objectives. Develop a multi-year roadmap for AI, machine learning, analytics, and data platform products closely aligned with CTO teams and giffgaff's business objectives. Lead a high-performing team of AI and Data Product Managers. Act as a thought leader for AI innovation, identifying opportunities to create competitive advantage. Champion responsible AI practices, governance, and ethical use of data. Product Management Translate business opportunities into scalable AI and data products. Prioritise investments based on member value, business impact, feasibility, and risk. Own product discovery, business cases, roadmaps, and outcome measurement. Drive adoption and utilisation of data products across the organisation. Ensure products are built around clear user needs and measurable outcomes. Cross-Functional Collaboration Partner closely with Data Science, Engineering, Analytics, Design, and Commercial teams. Align stakeholders around product priorities and strategic outcomes. Create clear operating models for AI product development and experimentation. Influence senior leadership and executive stakeholders through data-driven recommendations. Data & AI Enablement Drive the development of reusable AI and data capabilities. Identify opportunities to leverage predictive analytics, personalisation, generative AI, optimisation, and automation. Establish frameworks for evaluating AI initiatives, including ROI, risk, and member impact. Ensure data products support self-service decision-making across the business. Governance & Measurement Define success metrics for AI and data products. Establish governance frameworks covering privacy, compliance, fairness, and transparency. Monitor product performance and continuously optimise outcomes. Track business impact and communicate value delivered. What We're Looking For Essential Significant experience leading product management teams in data, analytics, AI, or machine learning environments. Proven track record delivering AI or data products at scale. Strong understanding of product management, discovery, prioritisation, and delivery. Experience working closely with Data Science and Engineering teams. Strong commercial acumen and ability to translate technical capabilities into business value. Experience influencing senior stakeholders and executive leadership. Deep understanding of experimentation, measurement, and product analytics. Excellent communication and storytelling skills. Desirable Experience in telecomms, digital consumer products, fintech, or subscription businesses. Familiarity with generative AI, LLMs, recommendation and personalisation systems. Experience building data platforms or self-service analytics products. Knowledge of AI governance and responsible AI frameworks. Success in the First 12 Months Establish a clear AI and Data Product strategy and roadmap. Deliver measurable business impact from priority AI and data initiatives. Improve adoption of data products and decision-support capabilities. Create a scalable operating model for AI product management. Build a strong team and culture focused on value and continuous learning. Cultivate a strong partnership and operating model with CTO counterparts.
Virgin Media
Birmingham, Staffordshire
hackajob is collaborating with Virgin Media to connect them with exceptional professionals for this role. Location Birmingham, Leeds, London, Manchester, Reading, Lanarkshire Virgin Media O2 is transforming how it uses data to run the business. Across pricing, network operations, customer care, and personalisation, we are building the products and services that help the company make better decisions, faster. As a Staff Software Engineer, you will be at the centre of that work. You'll design and build backend systems that handle real scale and real consequences: services that shape how we invest in our network, how we retain and grow our customer base, and how we support millions of customers when things go wrong. Your code will run in production, and your judgment will shape the technical direction of the teams around you. This is a role for someone who wants to solve hard problems with good engineering. You'll work across team boundaries, influence architectural decisions, and set the standard for how we build software. You'll do this primarily by writing code, not by stepping away from it. Who we are At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We're working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey. The must haves Expert-levelproficiencyin Python, witha track recordof building production systems that are testable, maintainable, and built to last. Strong architectural instincts. You design systems that balance scalability, reliability, and cost, and you explain the trade-offs clearly to both engineers and stakeholders. Hands-on experience with cloud environments. Our stack includesBigQuery, Cloud Run, Spanner and Vertex. You should be comfortable making infrastructure decisions, not just working within what exists. Familiarity with infrastructure-as-code (Terraform), and modern CI/CD practices. End-to-end ownership of services: from design through to production operation, monitoring, and incident response. You build it, you run it. The ability to see past the immediate problem. Youidentifysystemic issues, propose long-term strategies, and ensure the platform can support what comes next. A track recordof raising the bar beyond your own team, through code review, architectural guidance, orestablishingpractices that others choose to adopt. Clear communication across audiences. You can translate technical complexity for non-technical stakeholders and bring clarity to ambiguous problems for the engineers around you. A natural instinctfor developing the people around you, through pairing, constructive feedback, and leading by example. The other stuff we are looking for Experience with data-heavy applications, whether that's ETL/ELT pipelines, data lakes, or working alongside data science and ML teams. Confidence working across multiple teams and stakeholders, turning business problems into well-defined technical solutions. Knowledge of Vertex AI or GCP's broader AI/ML services. Experience working in regulated or large-scale telecoms environments. What's in it for you We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards, and tools, all focused on helping you to prioritise what really matters. All work and no play just isn't our style! We're constantly evolving our approach to enable you to find a great work life balance. Next steps If we feel like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, is likely to include a two-stage interview process. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
hackajob is collaborating with Virgin Media to connect them with exceptional professionals for this role. Location Birmingham, Leeds, London, Manchester, Reading, Lanarkshire Virgin Media O2 is transforming how it uses data to run the business. Across pricing, network operations, customer care, and personalisation, we are building the products and services that help the company make better decisions, faster. As a Staff Software Engineer, you will be at the centre of that work. You'll design and build backend systems that handle real scale and real consequences: services that shape how we invest in our network, how we retain and grow our customer base, and how we support millions of customers when things go wrong. Your code will run in production, and your judgment will shape the technical direction of the teams around you. This is a role for someone who wants to solve hard problems with good engineering. You'll work across team boundaries, influence architectural decisions, and set the standard for how we build software. You'll do this primarily by writing code, not by stepping away from it. Who we are At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We're working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey. The must haves Expert-levelproficiencyin Python, witha track recordof building production systems that are testable, maintainable, and built to last. Strong architectural instincts. You design systems that balance scalability, reliability, and cost, and you explain the trade-offs clearly to both engineers and stakeholders. Hands-on experience with cloud environments. Our stack includesBigQuery, Cloud Run, Spanner and Vertex. You should be comfortable making infrastructure decisions, not just working within what exists. Familiarity with infrastructure-as-code (Terraform), and modern CI/CD practices. End-to-end ownership of services: from design through to production operation, monitoring, and incident response. You build it, you run it. The ability to see past the immediate problem. Youidentifysystemic issues, propose long-term strategies, and ensure the platform can support what comes next. A track recordof raising the bar beyond your own team, through code review, architectural guidance, orestablishingpractices that others choose to adopt. Clear communication across audiences. You can translate technical complexity for non-technical stakeholders and bring clarity to ambiguous problems for the engineers around you. A natural instinctfor developing the people around you, through pairing, constructive feedback, and leading by example. The other stuff we are looking for Experience with data-heavy applications, whether that's ETL/ELT pipelines, data lakes, or working alongside data science and ML teams. Confidence working across multiple teams and stakeholders, turning business problems into well-defined technical solutions. Knowledge of Vertex AI or GCP's broader AI/ML services. Experience working in regulated or large-scale telecoms environments. What's in it for you We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards, and tools, all focused on helping you to prioritise what really matters. All work and no play just isn't our style! We're constantly evolving our approach to enable you to find a great work life balance. Next steps If we feel like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, is likely to include a two-stage interview process. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
