Company Description Who are Experian? We are the worlds leading global information services company. During lifes big moments from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers we empower consumers and our clients to manage their data with confidence click apply for full job details
Dec 19, 2022
Full time
Company Description Who are Experian? We are the worlds leading global information services company. During lifes big moments from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers we empower consumers and our clients to manage their data with confidence click apply for full job details
Who are Experian? We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime. We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Our approach to flexible working We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process. Accepting you, for you. We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave. Job Description We are looking for flexible and diligent Complaint Case Handler who can provide high quality customer service to a vast spectrum of customers and clients. As a Complaint Case Handler, you will be responsible for handling customer complaints through all forms of communication. Confident and empathetic, you will illustrate a flair for written and verbal communication as you help to satisfy objections by investigating and resolving complex problems through to resolution, whilst adhering to regulatory legislation at all times. Portfolio Management is key in this role and you should have the ability to multitask and cope well under pressure, juggling multiple cases at any one time. This role is office based, however we are offering flexibility, we are only asking to work in the office on Wednesdays and Thursdays. As a Complaint Case Handler, you will: Take ownership and carry out full investigation and resolution of issues through listening probing and analysing complaints to determine the underlying needs of the customer. Minimise repeat correspondence by contacting customers and clients primarily by telephone to provide first contact resolution to complaints Proactively manage your own portfolio of customers, keeping them informed throughout the journey to resolve their issues in a timely manner. Ensure Experian fulfils its obligations and is compliant to Data Protection Act (DPA)/ Consumer Credit Act (CCA) and Financial Conduct Authority (FCA) regulations Responsible for maintaining all information and correspondence relating to complaints on the appropriate databases Support continuous improvement by feeding back trends / observations and identifying emerging risks Qualifications What sort of person are we looking for? Very strong communication and influencing skills (both written and verbal) with the ability to explain complex issues in a simple and clear manner producing professional and articulate response letters. Strong portfolio management Excellent listening skills and ability to build rapport with customers Ability to manage multiple priorities whilst achieving department and individual targets Ability to handle customer objections effectively through to resolution and make a final decision on the merits of the complaint. Flexible and adaptable to change Excellent attention to detail, with a proactive and can do approach to problem solving Ability to multi-task, handle complaint volumes efficiently and think on your feet Desirable - Experience of working complaints Desirable - Experience of handling Commercial or Business to Business complaints in a regulated environment Desirable - Awareness of DISP and FCA requirements when complaint handling Desirable - An understanding of Data Protection legislation, Consumer Credit Act and Financial Ombudsman governance Additional Information Whilst we're looking for experienced complaints handlers, we heavily invest in training and your first few weeks with us will focus on becoming the master of Experian case management. Location - Sir John Peace Building - NG2 Business Park Working hours - 37.5hrs per week on a shift rotation covering 8am - 7pm Monday to Friday and 8am - 5pm Saturday; includes a day off in the week. Target start date - Jan 2023 Why choose us? Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered! To learn more about our culture and what it's really like to work here, check out our interactive guide here: Could this be the role for you? Apply now to start your journey with Experian.
Dec 13, 2022
Full time
Who are Experian? We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime. We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Our approach to flexible working We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process. Accepting you, for you. We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave. Job Description We are looking for flexible and diligent Complaint Case Handler who can provide high quality customer service to a vast spectrum of customers and clients. As a Complaint Case Handler, you will be responsible for handling customer complaints through all forms of communication. Confident and empathetic, you will illustrate a flair for written and verbal communication as you help to satisfy objections by investigating and resolving complex problems through to resolution, whilst adhering to regulatory legislation at all times. Portfolio Management is key in this role and you should have the ability to multitask and cope well under pressure, juggling multiple cases at any one time. This role is office based, however we are offering flexibility, we are only asking to work in the office on Wednesdays and Thursdays. As a Complaint Case Handler, you will: Take ownership and carry out full investigation and resolution of issues through listening probing and analysing complaints to determine the underlying needs of the customer. Minimise repeat correspondence by contacting customers and clients primarily by telephone to provide first contact resolution to complaints Proactively manage your own portfolio of customers, keeping them informed throughout the journey to resolve their issues in a timely manner. Ensure Experian fulfils its obligations and is compliant to Data Protection Act (DPA)/ Consumer Credit Act (CCA) and Financial Conduct Authority (FCA) regulations Responsible for maintaining all information and correspondence relating to complaints on the appropriate databases Support continuous improvement by feeding back trends / observations and identifying emerging risks Qualifications What sort of person are we looking for? Very strong communication and influencing skills (both written and verbal) with the ability to explain complex issues in a simple and clear manner producing professional and articulate response letters. Strong portfolio management Excellent listening skills and ability to build rapport with customers Ability to manage multiple priorities whilst achieving department and individual targets Ability to handle customer objections effectively through to resolution and make a final decision on the merits of the complaint. Flexible and adaptable to change Excellent attention to detail, with a proactive and can do approach to problem solving Ability to multi-task, handle complaint volumes efficiently and think on your feet Desirable - Experience of working complaints Desirable - Experience of handling Commercial or Business to Business complaints in a regulated environment Desirable - Awareness of DISP and FCA requirements when complaint handling Desirable - An understanding of Data Protection legislation, Consumer Credit Act and Financial Ombudsman governance Additional Information Whilst we're looking for experienced complaints handlers, we heavily invest in training and your first few weeks with us will focus on becoming the master of Experian case management. Location - Sir John Peace Building - NG2 Business Park Working hours - 37.5hrs per week on a shift rotation covering 8am - 7pm Monday to Friday and 8am - 5pm Saturday; includes a day off in the week. Target start date - Jan 2023 Why choose us? Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered! To learn more about our culture and what it's really like to work here, check out our interactive guide here: Could this be the role for you? Apply now to start your journey with Experian.
Experian Way, Nottingham NG2 1EP, UK Full-time Department: Finance Role Type: Hybrid Employee Status: Fixed Term Schedule: Full Time Company Description Please note, this is a 1 Year Fixed Term Contract Who are Experian? We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime. We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Our approach to flexible working We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process. Accepting you, for you. We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave. Job Description A bit about the role The Strategic Client Support Admin based in Nottingham is part of the Global Finance Services team 'Strategic Client Support' who is responsible for delivering dedicated support to external and internal clients while providing exceptional customer service to Experian's UK client pool. This is to ensure a smooth customer journey, by supporting requests relating to account details, billing and access management, while managing client expectations, SLAs and direct client contact. The team manages escalations and urgent requests and adds value in the prioritization of work. In addition, the team carries out customer access reviews for all UK clients and supports related client queries as well as manage escalations with the GTM community. As part of the Experian Empower culture the team is encouraged to be involved in various optimization projects to improve current business processes and undertake Lean Six Sigma courses to increase their skill sets. What you'll be doing Act as dedicated client support - client facing communication relating to requests raised with the Strategic Client Support team and Service & Billing team Covering incoming client calls and raising/assisting to raise tickets with the relevant teams to action. The team is responsible for following up with the client where Service & Billing are unable to action the request without further information, and where needed seeing the request to resolution with the client Managing client complaints and dissatisfaction Assist on stakeholder and client calls for complex queries, and act as the go-to persons for teams such as Go To Market and Accounts Receivables for consultations Query management. Act as owner of escalation route and ensuring transparent communication and resolution (internally/externally) - the team member will also be the direct touch point for urgent requests Responsible for answering/triaging data queries and technical queries PO Management. Managing a Pro-active PO management process to review upcoming expiring POs and engaging with clients and the business to obtain POs timely Projects - In acting as the direct client touch point, the team member will be working to identify and address process gaps, risks and controls, introduction of new products, and drive process automations etc Close cooperation with Service & Billing team to align on processes, process updates and optimisation Cooperation with Product Teams for introductions of new products and product changes Responsible for performing client access reviews at various role levels Monitoring monthly reviews; managing escalations to recover missing contacts by cooperating with GTM and other internal teams as well as non-engaging clients Communicating with clients directly on related queries and support needed to complete their review Qualifications What we're looking for Knowledge of/experience using Billing systems and/or reporting systems Customer and output focused Proactive individual, with ability to work independently Excellent interpersonal and relationship-building skills and stakeholder management Experience of working in a Financial operations function, including dealing with stakeholders in different locations Additional Information Why choose us? Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered! To learn more about our culture and what it's really like to work here, check out our interactive guide here: Could this be the role for you? Apply now to start your journey with Experian. Experian Careers - Creating a better tomorrow together
Dec 13, 2022
Contractor
Experian Way, Nottingham NG2 1EP, UK Full-time Department: Finance Role Type: Hybrid Employee Status: Fixed Term Schedule: Full Time Company Description Please note, this is a 1 Year Fixed Term Contract Who are Experian? We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime. We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Our approach to flexible working We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process. Accepting you, for you. We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave. Job Description A bit about the role The Strategic Client Support Admin based in Nottingham is part of the Global Finance Services team 'Strategic Client Support' who is responsible for delivering dedicated support to external and internal clients while providing exceptional customer service to Experian's UK client pool. This is to ensure a smooth customer journey, by supporting requests relating to account details, billing and access management, while managing client expectations, SLAs and direct client contact. The team manages escalations and urgent requests and adds value in the prioritization of work. In addition, the team carries out customer access reviews for all UK clients and supports related client queries as well as manage escalations with the GTM community. As part of the Experian Empower culture the team is encouraged to be involved in various optimization projects to improve current business processes and undertake Lean Six Sigma courses to increase their skill sets. What you'll be doing Act as dedicated client support - client facing communication relating to requests raised with the Strategic Client Support team and Service & Billing team Covering incoming client calls and raising/assisting to raise tickets with the relevant teams to action. The team is responsible for following up with the client where Service & Billing are unable to action the request without further information, and where needed seeing the request to resolution with the client Managing client complaints and dissatisfaction Assist on stakeholder and client calls for complex queries, and act as the go-to persons for teams such as Go To Market and Accounts Receivables for consultations Query management. Act as owner of escalation route and ensuring transparent communication and resolution (internally/externally) - the team member will also be the direct touch point for urgent requests Responsible for answering/triaging data queries and technical queries PO Management. Managing a Pro-active PO management process to review upcoming expiring POs and engaging with clients and the business to obtain POs timely Projects - In acting as the direct client touch point, the team member will be working to identify and address process gaps, risks and controls, introduction of new products, and drive process automations etc Close cooperation with Service & Billing team to align on processes, process updates and optimisation Cooperation with Product Teams for introductions of new products and product changes Responsible for performing client access reviews at various role levels Monitoring monthly reviews; managing escalations to recover missing contacts by cooperating with GTM and other internal teams as well as non-engaging clients Communicating with clients directly on related queries and support needed to complete their review Qualifications What we're looking for Knowledge of/experience using Billing systems and/or reporting systems Customer and output focused Proactive individual, with ability to work independently Excellent interpersonal and relationship-building skills and stakeholder management Experience of working in a Financial operations function, including dealing with stakeholders in different locations Additional Information Why choose us? Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered! To learn more about our culture and what it's really like to work here, check out our interactive guide here: Could this be the role for you? Apply now to start your journey with Experian. Experian Careers - Creating a better tomorrow together
Observability and Monitoring Practice Manager Mere Way, Ruddington, Nottingham NG11, UK Employees can work remotely Full-time Department: Information Technology & Systems Role Type: Hybrid Employee Status: Regular Schedule: Full Time Company Description Who are Experian? We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime. We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Our approach to flexible working We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process. Accepting you, for you. We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave. Job Description We are currently recruiting for a Practice Manager in our UK&I IT Operations Team who can really make a difference to how we manage our ways of working. The role is positioned within our UKI Operations Centre and will mainly focus upon our Observability and Monitoring capability and improvements to operational processes. The role holder will work closely with the Head of IT Operations UKI regarding development of strategy, driving efficiencies and quality. You would manage a small team which focuses on the continual improvement of Operations Team processes, observability implementation, while ensuring standards during onboarding of new services in line with our operating procedures and ensuring we leverage the full functionality available from our portfolio of tools and automation. Additionally, you will drive the establishment of a community of practice across IT and our lines of business, including adoption of the practice and tools, whilst also ensuring awareness and compliance of the service being delivered from the Operation Centre. Qualifications We would like to hear from anyone with extensive knowledge of:- Service Improvement methodologies ITSM Best Practice (ITIL certified preferred) Great knowledge within IT Operations Management. You will also be able to show experience of the following: Leading a team Developing policies/procedures as part of best practice Supporting an IT Operations function Engagement in Service Transition/Onboarding Delivering continual improvement Negotiating compliance to agreed ways of working. Additionally, you should possess a good knowledge of ServiceNow and have exposure to monitoring and event detection tools, such as Dynatrace (also SolarWinds, Splunk, NNMI etc), would be very advantageous. Everyone has different experience, so please don't rule yourself out if you cannot 'tick' all of the qualities mentioned above. Talk to us about the experience that you do have. Additional Information Why choose us? Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered! To learn more about our culture and what it's really like to work here, check out our interactive guide here: Could this be the role for you? Apply now to start your journey with Experian.
Dec 08, 2022
Full time
Observability and Monitoring Practice Manager Mere Way, Ruddington, Nottingham NG11, UK Employees can work remotely Full-time Department: Information Technology & Systems Role Type: Hybrid Employee Status: Regular Schedule: Full Time Company Description Who are Experian? We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime. We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Our approach to flexible working We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process. Accepting you, for you. We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave. Job Description We are currently recruiting for a Practice Manager in our UK&I IT Operations Team who can really make a difference to how we manage our ways of working. The role is positioned within our UKI Operations Centre and will mainly focus upon our Observability and Monitoring capability and improvements to operational processes. The role holder will work closely with the Head of IT Operations UKI regarding development of strategy, driving efficiencies and quality. You would manage a small team which focuses on the continual improvement of Operations Team processes, observability implementation, while ensuring standards during onboarding of new services in line with our operating procedures and ensuring we leverage the full functionality available from our portfolio of tools and automation. Additionally, you will drive the establishment of a community of practice across IT and our lines of business, including adoption of the practice and tools, whilst also ensuring awareness and compliance of the service being delivered from the Operation Centre. Qualifications We would like to hear from anyone with extensive knowledge of:- Service Improvement methodologies ITSM Best Practice (ITIL certified preferred) Great knowledge within IT Operations Management. You will also be able to show experience of the following: Leading a team Developing policies/procedures as part of best practice Supporting an IT Operations function Engagement in Service Transition/Onboarding Delivering continual improvement Negotiating compliance to agreed ways of working. Additionally, you should possess a good knowledge of ServiceNow and have exposure to monitoring and event detection tools, such as Dynatrace (also SolarWinds, Splunk, NNMI etc), would be very advantageous. Everyone has different experience, so please don't rule yourself out if you cannot 'tick' all of the qualities mentioned above. Talk to us about the experience that you do have. Additional Information Why choose us? Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered! To learn more about our culture and what it's really like to work here, check out our interactive guide here: Could this be the role for you? Apply now to start your journey with Experian.
Senior Developer Cardinal Pl, London SW15, UK Full-time Department: Product Development Role Type: Hybrid Employee Status: Regular Schedule: Full Time Company Description Who are Experian? We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime. We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Our approach to flexible working We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process. Accepting you, for you. We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave. Job Description Why would I want to be a Developer at Pay Dashboard? Having recently joined The Experian Group, Pay Dashboard is scaling in the UK fast. We've got 500,000 users now, and a goal to achieve 2 million users within two years. In this role you get the best of both worlds. You'll have the support and benefits of being part of a FTSE 100 Employer in Experian, but working in a small team as part of a new business unit with PayDashboard. Our Tech: We're a .NET and SQL Server house for our backend services. All our applications are hosted in Azure cloud. We're using .NET Core in all new services and are always keen to evaluate new features to see if we can take advantage of them. We use a wide variety of testing and quality techniques, and our services are pushed through our environments using a combination of Azure Repo for source control and Azure Pipeline for build and release. Our tech stack includes: C# ASP.NET MVC and Web API Azure Entity Framework and SQL Server HTML, CSS, JavaScript Your team: As a senior member of our agile platform team, you will be responsible for providing the core services that power the applications and solutions our integrators rely on. You'll have a passion for building and shipping high-performance, robust, and efficient Azure based application that you can be proud of. Key Responsibilities: We're looking for a full-stack developer to expand our development team. In the team, we're responsible for all aspects of building and running the Pay Dashboard platform. Most of our time is spent: Writing code (and appropriate tests) Diagnosing/fixing bugs and providing 2nd line customer support Planning and estimating user stories Reviewing pull requests Testing new features Monitoring and supporting our production environment Collaborating with our product manager to design new features Discussing architecture, best practice with the development team Participating in design workshops to suggest and develop new ideas Qualifications Your tech skills (don't worry if you cannot tick them all): 5 years hands-on experience with Azure, C# and .Net preferably with exposure to HTML, CSS, Javascript and Web API Strong .NET Core/Framework experience SQL Server Experience building PAAS solutions (Azure preferred) Experience working with SOA or microservices architecture Competent in OO design patterns and concurrency concepts Extensive Microsoft Azure experience (Functions Apps, Service apps, logic apps, App Services) Passion for continually pushing and improving how we build/test/prove our services API Expertise (REST, SOAP, etc) Experience with OpenID Connect and OAuth 2.0 framework (Identity Server 4 / Duende Server preferred) Experience with legacy .Net solutions Your qualities: Excellent analytic and problem-solving skills Ability to articulate technical concepts to non-technical people Ability to establish strong, trust-based relationships Continually looking to improve and develop Additional Information Why choose us? Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered! To learn more about our culture and what it's really like to work here, check out our interactive guide here: Could this be the role for you? Apply now to start your journey with Experian. To learn more about our culture and what it's really like to work here, check out our LinkedIn and social media channels using the hashtags
Dec 08, 2022
Full time
Senior Developer Cardinal Pl, London SW15, UK Full-time Department: Product Development Role Type: Hybrid Employee Status: Regular Schedule: Full Time Company Description Who are Experian? We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime. We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Our approach to flexible working We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process. Accepting you, for you. We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave. Job Description Why would I want to be a Developer at Pay Dashboard? Having recently joined The Experian Group, Pay Dashboard is scaling in the UK fast. We've got 500,000 users now, and a goal to achieve 2 million users within two years. In this role you get the best of both worlds. You'll have the support and benefits of being part of a FTSE 100 Employer in Experian, but working in a small team as part of a new business unit with PayDashboard. Our Tech: We're a .NET and SQL Server house for our backend services. All our applications are hosted in Azure cloud. We're using .NET Core in all new services and are always keen to evaluate new features to see if we can take advantage of them. We use a wide variety of testing and quality techniques, and our services are pushed through our environments using a combination of Azure Repo for source control and Azure Pipeline for build and release. Our tech stack includes: C# ASP.NET MVC and Web API Azure Entity Framework and SQL Server HTML, CSS, JavaScript Your team: As a senior member of our agile platform team, you will be responsible for providing the core services that power the applications and solutions our integrators rely on. You'll have a passion for building and shipping high-performance, robust, and efficient Azure based application that you can be proud of. Key Responsibilities: We're looking for a full-stack developer to expand our development team. In the team, we're responsible for all aspects of building and running the Pay Dashboard platform. Most of our time is spent: Writing code (and appropriate tests) Diagnosing/fixing bugs and providing 2nd line customer support Planning and estimating user stories Reviewing pull requests Testing new features Monitoring and supporting our production environment Collaborating with our product manager to design new features Discussing architecture, best practice with the development team Participating in design workshops to suggest and develop new ideas Qualifications Your tech skills (don't worry if you cannot tick them all): 5 years hands-on experience with Azure, C# and .Net preferably with exposure to HTML, CSS, Javascript and Web API Strong .NET Core/Framework experience SQL Server Experience building PAAS solutions (Azure preferred) Experience working with SOA or microservices architecture Competent in OO design patterns and concurrency concepts Extensive Microsoft Azure experience (Functions Apps, Service apps, logic apps, App Services) Passion for continually pushing and improving how we build/test/prove our services API Expertise (REST, SOAP, etc) Experience with OpenID Connect and OAuth 2.0 framework (Identity Server 4 / Duende Server preferred) Experience with legacy .Net solutions Your qualities: Excellent analytic and problem-solving skills Ability to articulate technical concepts to non-technical people Ability to establish strong, trust-based relationships Continually looking to improve and develop Additional Information Why choose us? Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered! To learn more about our culture and what it's really like to work here, check out our interactive guide here: Could this be the role for you? Apply now to start your journey with Experian. To learn more about our culture and what it's really like to work here, check out our LinkedIn and social media channels using the hashtags
Senior .Net Developer Victoria St, London SW1, UK Full-time Department: Product Development Role Type: Hybrid Employee Status: Regular Schedule: Full Time Company Description Who are Experian? We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime. We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Our approach to flexible working We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process. Accepting you, for you. We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave. Job Description We are looking for a Senior .NET Developer to join our highly experienced platform team. You and your team: As a member of our Consumer Information Services domain (Agile Scrum) team you'll be responsible for providing enrichment and assessment capabilities that power our Data Driven Applications . Integrating Open Banking services to integrate and aggregate data these applications rely on to empower our customers. You'll have a passion for building and delivering high-performance, robust, and efficient Azure-based services that you can be proud of! A typical day will involve writing brilliant code, crafting secure and performant solutions. Our teams tailor their practices that evolve as they learn and improve so your experience will play a vital role in that continual improvement. Our backlogs and roadmaps have a mixture of continually improving our existing capabilities and pushing into new domains to increase the value we can offer. Qualifications Could this role be for you? Your skills: Significant experience in C# .NET Framework/NET Core Experience mentoring/coaching, supporting, or supervising junior team members Entity Framework Databases (SQL Server/SQL Azure) Experience working in a Continuous Delivery cycle Implemented and used a variety of automated testing approaches and techniques Working in SOA or microservices architecture Your Qualities: Curiosity towards cutting-edge technology. Excellent analytic and problem-solving skills. Ability to articulate technical concepts to non-technical people. Highly organised with a strong eye for detail. Good with feedback, continually looking to improve and develop. Willing to reflect on, learn from and evolve how you and your team deliver Collaborative member willing to work with teams across the domain Ability to document, share and demonstrate learnings to colleagues Engaging member who brings positive energy and motivation to the team Open to sharing honest opinions on process and practices Everyone has different experience and history, so please don't rule yourself out if you cannot 'tick' all the qualities below. Talk to us about the experience you do have. Additional Information Why choose us? Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered! To learn more about our culture and what it's really like to work here, check out our interactive guide here: Could this be the role for you? Apply now to start your journey with Experian. To learn more about our culture and what it's really like to work here, check out our LinkedIn and social media channels using the hashtags Experian Grade - D Recruiter - Devica Jamnadas
Dec 08, 2022
Full time
Senior .Net Developer Victoria St, London SW1, UK Full-time Department: Product Development Role Type: Hybrid Employee Status: Regular Schedule: Full Time Company Description Who are Experian? We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime. We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Our approach to flexible working We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process. Accepting you, for you. We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave. Job Description We are looking for a Senior .NET Developer to join our highly experienced platform team. You and your team: As a member of our Consumer Information Services domain (Agile Scrum) team you'll be responsible for providing enrichment and assessment capabilities that power our Data Driven Applications . Integrating Open Banking services to integrate and aggregate data these applications rely on to empower our customers. You'll have a passion for building and delivering high-performance, robust, and efficient Azure-based services that you can be proud of! A typical day will involve writing brilliant code, crafting secure and performant solutions. Our teams tailor their practices that evolve as they learn and improve so your experience will play a vital role in that continual improvement. Our backlogs and roadmaps have a mixture of continually improving our existing capabilities and pushing into new domains to increase the value we can offer. Qualifications Could this role be for you? Your skills: Significant experience in C# .NET Framework/NET Core Experience mentoring/coaching, supporting, or supervising junior team members Entity Framework Databases (SQL Server/SQL Azure) Experience working in a Continuous Delivery cycle Implemented and used a variety of automated testing approaches and techniques Working in SOA or microservices architecture Your Qualities: Curiosity towards cutting-edge technology. Excellent analytic and problem-solving skills. Ability to articulate technical concepts to non-technical people. Highly organised with a strong eye for detail. Good with feedback, continually looking to improve and develop. Willing to reflect on, learn from and evolve how you and your team deliver Collaborative member willing to work with teams across the domain Ability to document, share and demonstrate learnings to colleagues Engaging member who brings positive energy and motivation to the team Open to sharing honest opinions on process and practices Everyone has different experience and history, so please don't rule yourself out if you cannot 'tick' all the qualities below. Talk to us about the experience you do have. Additional Information Why choose us? Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered! To learn more about our culture and what it's really like to work here, check out our interactive guide here: Could this be the role for you? Apply now to start your journey with Experian. To learn more about our culture and what it's really like to work here, check out our LinkedIn and social media channels using the hashtags Experian Grade - D Recruiter - Devica Jamnadas
DevOps Engineer Experian Way, Nottingham NG2 1EP, UK Full-time Department: Product Development Role Type: Hybrid Employee Status: Regular Schedule: Full Time Company Description Internal Grade E Who are Experian? We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime. We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Our approach to flexible working We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process. Accepting you, for you. We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave. Job Description DevOps Engineer- Customer Information Team Experian Digital Consumer Information (DCI) is seeking an experienced DevOps Engineer to join our Affordability team. Background: The Marketplaces Platform helps people find, understand, and apply for the right financial product. Across Loans, Credit Cards, Auto and Mortgages we work with lenders large and small to help match the right person to the right product and lender. In the eligibility space, we collate thousands of updates and product facts to power comparison journeys and for product eligibility we have extensive decisioning capabilities to provide the "pre-approved" mark. All our features are built on a robust platform of permissions management, data integrity and support capabilities to ease development and provide a consistent experience. As an Experian employee, you can do the work you love, be yourself, and make an impact in the lives of millions. Our commitments to diversity and inclusion, team culture and the spaces where we work all reflect our mission to unlocking the power of data and technology to make a positive difference to our society and communities. This position is full-time and based on a hybrid work model: as a team we will designate certain days for in-office meetings and collaboration, and remote days for work involving individual focus - it will then require occasional traveling to one of our offices in the UK. Key responsibilities: Building and maintaining automation and infrastructure that support the delivery of our products to our clients Upholding pragmatic practices and ensuring what we build is tested to a high standard and is efficient in its use Provide expertise and guidance to colleagues in developing and fulfilling non-functional software requirements Collaborate with and support colleagues to aid their continuous improvement and your own Document services, infrastructure, and operational procedures Qualifications Experience/ Skills: 2 to 3 years hands-on experience (senior engineer) with AWS. 1-2 years' experience working with Kubernetes and container orchestration. Experience with Amazon EKS would be beneficial. A strong working knowledge of IAC and GitOps practises Demonstratable experience developing in C#/.NET. Knowledge of Linux, bash and Powershell would be advantageous Strong experience in Agile ways of working Everyone has different experience, and so please don't rule yourself out if you cannot 'tick' all of the qualities mentioned above. Talk to us about the experience that you do have. Additional Information Why choose us? Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered! To learn more about our culture and what it's really like to work here, check out our interactive guide here: Could this be the role for you? Apply now to start your journey with Experian!
Dec 08, 2022
Full time
DevOps Engineer Experian Way, Nottingham NG2 1EP, UK Full-time Department: Product Development Role Type: Hybrid Employee Status: Regular Schedule: Full Time Company Description Internal Grade E Who are Experian? We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime. We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Our approach to flexible working We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process. Accepting you, for you. We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave. Job Description DevOps Engineer- Customer Information Team Experian Digital Consumer Information (DCI) is seeking an experienced DevOps Engineer to join our Affordability team. Background: The Marketplaces Platform helps people find, understand, and apply for the right financial product. Across Loans, Credit Cards, Auto and Mortgages we work with lenders large and small to help match the right person to the right product and lender. In the eligibility space, we collate thousands of updates and product facts to power comparison journeys and for product eligibility we have extensive decisioning capabilities to provide the "pre-approved" mark. All our features are built on a robust platform of permissions management, data integrity and support capabilities to ease development and provide a consistent experience. As an Experian employee, you can do the work you love, be yourself, and make an impact in the lives of millions. Our commitments to diversity and inclusion, team culture and the spaces where we work all reflect our mission to unlocking the power of data and technology to make a positive difference to our society and communities. This position is full-time and based on a hybrid work model: as a team we will designate certain days for in-office meetings and collaboration, and remote days for work involving individual focus - it will then require occasional traveling to one of our offices in the UK. Key responsibilities: Building and maintaining automation and infrastructure that support the delivery of our products to our clients Upholding pragmatic practices and ensuring what we build is tested to a high standard and is efficient in its use Provide expertise and guidance to colleagues in developing and fulfilling non-functional software requirements Collaborate with and support colleagues to aid their continuous improvement and your own Document services, infrastructure, and operational procedures Qualifications Experience/ Skills: 2 to 3 years hands-on experience (senior engineer) with AWS. 1-2 years' experience working with Kubernetes and container orchestration. Experience with Amazon EKS would be beneficial. A strong working knowledge of IAC and GitOps practises Demonstratable experience developing in C#/.NET. Knowledge of Linux, bash and Powershell would be advantageous Strong experience in Agile ways of working Everyone has different experience, and so please don't rule yourself out if you cannot 'tick' all of the qualities mentioned above. Talk to us about the experience that you do have. Additional Information Why choose us? Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered! To learn more about our culture and what it's really like to work here, check out our interactive guide here: Could this be the role for you? Apply now to start your journey with Experian!
Who are Experian? We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime. We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Our approach to flexible working We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process. Accepting you, for you. We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave. Job Description We are looking for flexible and diligent Complaint Case Handler who can provide high quality customer service to a vast spectrum of customers and clients. As a Complaint Case Handler, you will be responsible for handling customer complaints through all forms of communication. Confident and empathetic, you will illustrate a flair for written and verbal communication as you help to satisfy objections by investigating and resolving complex problems through to resolution, whilst adhering to regulatory legislation at all times. Portfolio Management is key in this role and you should have the ability to multitask and cope well under pressure, juggling multiple cases at any one time. This role is office based, however we are offering flexibility, we are only asking to work in the office on Wednesdays and Thursdays. As a Complaint Case Handler, you will: Take ownership and carry out full investigation and resolution of issues through listening probing and analysing complaints to determine the underlying needs of the customer. Minimise repeat correspondence by contacting customers and clients primarily by telephone to provide first contact resolution to complaints Proactively manage your own portfolio of customers, keeping them informed throughout the journey to resolve their issues in a timely manner. Ensure Experian fulfils its obligations and is compliant to Data Protection Act (DPA)/ Consumer Credit Act (CCA) and Financial Conduct Authority (FCA) regulations Responsible for maintaining all information and correspondence relating to complaints on the appropriate databases Support continuous improvement by feeding back trends / observations and identifying emerging risks Qualifications What sort of person are we looking for? Very strong communication and influencing skills (both written and verbal) with the ability to explain complex issues in a simple and clear manner producing professional and articulate response letters. Strong portfolio management Excellent listening skills and ability to build rapport with customers Ability to manage multiple priorities whilst achieving department and individual targets Ability to handle customer objections effectively through to resolution and make a final decision on the merits of the complaint. Flexible and adaptable to change Excellent attention to detail, with a proactive and can do approach to problem solving Ability to multi-task, handle complaint volumes efficiently and think on your feet Desirable - Experience of working complaints Desirable - Experience of handling Commercial or Business to Business complaints in a regulated environment Desirable - Awareness of DISP and FCA requirements when complaint handling Desirable - An understanding of Data Protection legislation, Consumer Credit Act and Financial Ombudsman governance Additional Information Whilst we're looking for experienced complaints handlers, we heavily invest in training and your first few weeks with us will focus on becoming the master of Experian case management. Location - Sir John Peace Building - NG2 Business Park Working hours - 37.5hrs per week on a shift rotation covering 8am - 7pm Monday to Friday and 8am - 5pm Saturday; includes a day off in the week. Target start date - Jan 2023 Why choose us? Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered! To learn more about our culture and what it's really like to work here, check out our interactive guide here: Could this be the role for you? Apply now to start your journey with Experian.
Dec 01, 2022
Full time
Who are Experian? We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime. We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Our approach to flexible working We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process. Accepting you, for you. We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave. Job Description We are looking for flexible and diligent Complaint Case Handler who can provide high quality customer service to a vast spectrum of customers and clients. As a Complaint Case Handler, you will be responsible for handling customer complaints through all forms of communication. Confident and empathetic, you will illustrate a flair for written and verbal communication as you help to satisfy objections by investigating and resolving complex problems through to resolution, whilst adhering to regulatory legislation at all times. Portfolio Management is key in this role and you should have the ability to multitask and cope well under pressure, juggling multiple cases at any one time. This role is office based, however we are offering flexibility, we are only asking to work in the office on Wednesdays and Thursdays. As a Complaint Case Handler, you will: Take ownership and carry out full investigation and resolution of issues through listening probing and analysing complaints to determine the underlying needs of the customer. Minimise repeat correspondence by contacting customers and clients primarily by telephone to provide first contact resolution to complaints Proactively manage your own portfolio of customers, keeping them informed throughout the journey to resolve their issues in a timely manner. Ensure Experian fulfils its obligations and is compliant to Data Protection Act (DPA)/ Consumer Credit Act (CCA) and Financial Conduct Authority (FCA) regulations Responsible for maintaining all information and correspondence relating to complaints on the appropriate databases Support continuous improvement by feeding back trends / observations and identifying emerging risks Qualifications What sort of person are we looking for? Very strong communication and influencing skills (both written and verbal) with the ability to explain complex issues in a simple and clear manner producing professional and articulate response letters. Strong portfolio management Excellent listening skills and ability to build rapport with customers Ability to manage multiple priorities whilst achieving department and individual targets Ability to handle customer objections effectively through to resolution and make a final decision on the merits of the complaint. Flexible and adaptable to change Excellent attention to detail, with a proactive and can do approach to problem solving Ability to multi-task, handle complaint volumes efficiently and think on your feet Desirable - Experience of working complaints Desirable - Experience of handling Commercial or Business to Business complaints in a regulated environment Desirable - Awareness of DISP and FCA requirements when complaint handling Desirable - An understanding of Data Protection legislation, Consumer Credit Act and Financial Ombudsman governance Additional Information Whilst we're looking for experienced complaints handlers, we heavily invest in training and your first few weeks with us will focus on becoming the master of Experian case management. Location - Sir John Peace Building - NG2 Business Park Working hours - 37.5hrs per week on a shift rotation covering 8am - 7pm Monday to Friday and 8am - 5pm Saturday; includes a day off in the week. Target start date - Jan 2023 Why choose us? Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered! To learn more about our culture and what it's really like to work here, check out our interactive guide here: Could this be the role for you? Apply now to start your journey with Experian.