Operations Assistant working within an underwriting team you will predominantly deal with the administrative and processing workload. Key Responsibilities Provide day-to-day administrative and operational support to underwriting teams across multiple lines of business Support the processing of risk set-ups, endorsements, renewals, and policy documentation, ensuring accuracy and timeliness Act as a key point of contact for outsourced support Ensure tasks are completed in line with agreed SLAs and operating procedures Liaise with underwriters and operations colleagues to support smooth workflows and reduce delays Maintain consistent operating standards across both Company Market and Lloyd's Syndicate environments Support underwriting teams across Marine, Financial Institutions, Aviation, Property, Cargo, and T&L lines Keep process documentation and knowledge materials up to date You will need Previous Insurance admin/operations/underwriting support experience and to be available within 1 week. Experience in underwriting operations, insurance administration, or a similar support role within the London Speciality Insurance Market Understanding of Company Market and/or Lloyd's environments Experience using systems such as Eclipse, PPL, Whitespace , or similar Good understanding of the policy lifecycle (submissions, endorsements, renewals) Comfortable working in a structured, process-driven environment
Mar 11, 2026
Contractor
Operations Assistant working within an underwriting team you will predominantly deal with the administrative and processing workload. Key Responsibilities Provide day-to-day administrative and operational support to underwriting teams across multiple lines of business Support the processing of risk set-ups, endorsements, renewals, and policy documentation, ensuring accuracy and timeliness Act as a key point of contact for outsourced support Ensure tasks are completed in line with agreed SLAs and operating procedures Liaise with underwriters and operations colleagues to support smooth workflows and reduce delays Maintain consistent operating standards across both Company Market and Lloyd's Syndicate environments Support underwriting teams across Marine, Financial Institutions, Aviation, Property, Cargo, and T&L lines Keep process documentation and knowledge materials up to date You will need Previous Insurance admin/operations/underwriting support experience and to be available within 1 week. Experience in underwriting operations, insurance administration, or a similar support role within the London Speciality Insurance Market Understanding of Company Market and/or Lloyd's environments Experience using systems such as Eclipse, PPL, Whitespace , or similar Good understanding of the policy lifecycle (submissions, endorsements, renewals) Comfortable working in a structured, process-driven environment
Ambitious market facing Claims Broking role within high performing North American Special Risks team. You will be handling claims matters from First Notice of Loss to Settlement, supporting your Line Manager, the brokers and working directly with Underwriters and Coverholders to support and fulfil their Claims needs. This role is due to promotion within the team and offers an excellent opportunity to take on more of a market facing, relationship based position. Tight knit and well regarded team, work hard and play hard. Responsibilities Claims Handling: Entering information onto Global XB and CLASS to ensure quick turnaround time of claims for both the client and Underwriters. Ensuring Underwriters' responses are conveyed to the correct party in a timely manner along with responding to any queries raised. Maintaining a claims diary and keeping this up to date. Providing Loss runs when requested. Monitoring the processing of our Claims bdx to ensure deadlines are met. Monitoring Loss funds ensuring DCA's have sufficient funds on existing and new contracts whilst returning Loss funds to Underwriters when available. Develop and maintain effective relations with remote team and providing them with guidance as required. Building working relationships with our Underwriters, DCAs, Attorneys, Experts. Working with Account Handlers and Brokers on their claim's requirements. Claims Data and analytics. Maintaining accurate and detailed records. You will need 18 months + Claims Broking Experience within US property/special risks Working knowledge of the Lloyd's and company markets Working knowledge of the role of a DCA Experience in Binding Authorities Working knowledge of ECF Knowledge of the Xchanging process for Signing Claims Microsoft Office Skills Good spoken and written communication skills Accuracy and attention to detail Confident and efficient in dealing with large datasets Team working ability Ability to manage workload and meet deadlines Understanding of regulatory requirements in the territories concerned Working towards a Certificate in Insurance or higher
Mar 09, 2026
Full time
Ambitious market facing Claims Broking role within high performing North American Special Risks team. You will be handling claims matters from First Notice of Loss to Settlement, supporting your Line Manager, the brokers and working directly with Underwriters and Coverholders to support and fulfil their Claims needs. This role is due to promotion within the team and offers an excellent opportunity to take on more of a market facing, relationship based position. Tight knit and well regarded team, work hard and play hard. Responsibilities Claims Handling: Entering information onto Global XB and CLASS to ensure quick turnaround time of claims for both the client and Underwriters. Ensuring Underwriters' responses are conveyed to the correct party in a timely manner along with responding to any queries raised. Maintaining a claims diary and keeping this up to date. Providing Loss runs when requested. Monitoring the processing of our Claims bdx to ensure deadlines are met. Monitoring Loss funds ensuring DCA's have sufficient funds on existing and new contracts whilst returning Loss funds to Underwriters when available. Develop and maintain effective relations with remote team and providing them with guidance as required. Building working relationships with our Underwriters, DCAs, Attorneys, Experts. Working with Account Handlers and Brokers on their claim's requirements. Claims Data and analytics. Maintaining accurate and detailed records. You will need 18 months + Claims Broking Experience within US property/special risks Working knowledge of the Lloyd's and company markets Working knowledge of the role of a DCA Experience in Binding Authorities Working knowledge of ECF Knowledge of the Xchanging process for Signing Claims Microsoft Office Skills Good spoken and written communication skills Accuracy and attention to detail Confident and efficient in dealing with large datasets Team working ability Ability to manage workload and meet deadlines Understanding of regulatory requirements in the territories concerned Working towards a Certificate in Insurance or higher
