What you'll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further. Within this role you will Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience. Play an integral part in customer education around HSBC digital services and fraud awareness. Identify customers who are in vulnerable situations and determine the best way we can support them. Help our customers with more complex banking needs to ensure they feel supported in their choices. What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers. The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service. Be resilient to a continuous changing environment. When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30 (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus. Over six weeks' holiday. This includes bank and public holidays with the option to buy more. Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. A market-leading employer Pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more. Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk. Email: Telephone:
Jan 01, 2026
Full time
What you'll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further. Within this role you will Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience. Play an integral part in customer education around HSBC digital services and fraud awareness. Identify customers who are in vulnerable situations and determine the best way we can support them. Help our customers with more complex banking needs to ensure they feel supported in their choices. What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers. The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service. Be resilient to a continuous changing environment. When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30 (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus. Over six weeks' holiday. This includes bank and public holidays with the option to buy more. Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. A market-leading employer Pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more. Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk. Email: Telephone:
A leading international bank is seeking a Customer Service Consultant in Oxford. The role involves providing exceptional customer service, educating customers about digital platforms, and supporting those with complex needs. Ideal candidates will possess excellent communication skills and a passion for customer satisfaction. The position offers a starting salary of £26,000, along with comprehensive training and a range of attractive benefits, fostering an inclusive workplace for all.
Jan 01, 2026
Full time
A leading international bank is seeking a Customer Service Consultant in Oxford. The role involves providing exceptional customer service, educating customers about digital platforms, and supporting those with complex needs. Ideal candidates will possess excellent communication skills and a passion for customer satisfaction. The position offers a starting salary of £26,000, along with comprehensive training and a range of attractive benefits, fostering an inclusive workplace for all.
A leading global bank is seeking an Email Engineer to support and lead email technologies, primarily Microsoft 365 Exchange Online. The role involves collaborating with global teams to maintain performance and lead incident management during technical issues. Ideal candidates will have extensive Exchange experience, strong technical skills, and excel in communication. This position emphasizes an inclusive workplace culture, committed to diversity and accessibility in the recruitment process.
Jan 01, 2026
Full time
A leading global bank is seeking an Email Engineer to support and lead email technologies, primarily Microsoft 365 Exchange Online. The role involves collaborating with global teams to maintain performance and lead incident management during technical issues. Ideal candidates will have extensive Exchange experience, strong technical skills, and excel in communication. This position emphasizes an inclusive workplace culture, committed to diversity and accessibility in the recruitment process.
Benefits As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. We are currently seeking an experienced professional to join our team in the role of Senior Account Manager. Being fluent in a second mainline EU Language such as French, German or Spanish is beneficial. The Senior Account Manager is responsible for the global satisfaction of a portfolio of Global Payment Solutions (GPS) clients. The purpose of this role is to ensure clients receive a superior service experience both locally and globally; to be a client's single point of contact for service for those complex queries that fall beyond basic transactional queries. The Account Manager's portfolio will be a mix of top tier, highly complex clients and complex clients. The Account Manager will be accountable for the overall satisfaction with GPS products and services and support the broadening and deepening of these client relationships to drive commercial outcomes for the GPS business. This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through Client Service Reviews, coordination of a clients global Treasury and Cash Management initiatives and projects, and proactively managing the GPS client relationship on a day-to-day basis. Depending on the complexity and geography of the client this role will either lead the client relationship or play a supporting role on a global squad covering the client. In this role you will: Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain relationships with key influencers in the client's local or regional Treasury and Finance organisation. Be accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues. Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients Be the point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements when they are the lead. Provide analysis and recommendations to senior management on client focus, attrition, and engagement. Engage and collaborate cross functionally with various internal partners (Operations, Technology, Sales, and the Relationship Manager) coordinating client interactions and recommendations relating to existing GPS business. Must be flexible and willing to go outside work assignment boundaries to ensure their client's satisfaction. To be successful in this role you should meet the following requirements: Fluent in a second mainline EU Language such as French, German or Spanish is beneficial. Strong knowledge of local and global cash management and clearing services, products, and techniques. Proven ability in identifying and meeting customer needs through matching a broad range of products and services whilst managing client relationships. Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentations. Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders. Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks. This role is based in Edinburgh with Hybrid working. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Jan 01, 2026
Full time
Benefits As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. We are currently seeking an experienced professional to join our team in the role of Senior Account Manager. Being fluent in a second mainline EU Language such as French, German or Spanish is beneficial. The Senior Account Manager is responsible for the global satisfaction of a portfolio of Global Payment Solutions (GPS) clients. The purpose of this role is to ensure clients receive a superior service experience both locally and globally; to be a client's single point of contact for service for those complex queries that fall beyond basic transactional queries. The Account Manager's portfolio will be a mix of top tier, highly complex clients and complex clients. The Account Manager will be accountable for the overall satisfaction with GPS products and services and support the broadening and deepening of these client relationships to drive commercial outcomes for the GPS business. This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through Client Service Reviews, coordination of a clients global Treasury and Cash Management initiatives and projects, and proactively managing the GPS client relationship on a day-to-day basis. Depending on the complexity and geography of the client this role will either lead the client relationship or play a supporting role on a global squad covering the client. In this role you will: Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain relationships with key influencers in the client's local or regional Treasury and Finance organisation. Be accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues. Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients Be the point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements when they are the lead. Provide analysis and recommendations to senior management on client focus, attrition, and engagement. Engage and collaborate cross functionally with various internal partners (Operations, Technology, Sales, and the Relationship Manager) coordinating client interactions and recommendations relating to existing GPS business. Must be flexible and willing to go outside work assignment boundaries to ensure their client's satisfaction. To be successful in this role you should meet the following requirements: Fluent in a second mainline EU Language such as French, German or Spanish is beneficial. Strong knowledge of local and global cash management and clearing services, products, and techniques. Proven ability in identifying and meeting customer needs through matching a broad range of products and services whilst managing client relationships. Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentations. Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders. Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks. This role is based in Edinburgh with Hybrid working. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
A leading global bank is seeking an experienced Senior Account Manager in Edinburgh. This role involves managing complex client relationships primarily in the Global Payment Solutions sector. Candidates should possess strong knowledge of cash management and exhibit excellent communication and interpersonal skills. Being fluent in a second mainline EU language is beneficial. The position allows for hybrid working, offering a competitive pay and benefits package, prioritizing diversity and inclusion in the workplace.
Jan 01, 2026
Full time
A leading global bank is seeking an experienced Senior Account Manager in Edinburgh. This role involves managing complex client relationships primarily in the Global Payment Solutions sector. Candidates should possess strong knowledge of cash management and exhibit excellent communication and interpersonal skills. Being fluent in a second mainline EU language is beneficial. The position allows for hybrid working, offering a competitive pay and benefits package, prioritizing diversity and inclusion in the workplace.
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Head of Network Observability & Analysis The Head of Head of Network Observability & Analysis is a capability owner role and reports to the Global Head of Network Security. Capability owners define and maintain Capability Strategy, supported by Enterprise Architecture, Security Architecture and Control Owners, in response to business strategies, regulator expectations, technology and practise advancement, best practise and threat actor evolution, they also runs / drives respective Delivery forums, QBRs, SteerCos and Capability PODs. The Head Network Observability and Analysis is responsible for developing and leading strategies to enhance cyber visibility and monitoring of HSBCs network infrastructure. The role ensures the implementation and management of comprehensive network observability solutions, that underpin a number of key cybersecurity controls moving forward. The role will involve significant collaboration throughout HSBC. This position requires strong technical expertise, strategic vision, and strong leadership and communication skills to ensure success. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Define & deliver vision, strategy & roadmap of the Capability. Prioritises teams' backlogs based on objectives & value released to identify what teams work on next. Lead definition of scope and prioritisation of user stories to be developed in teams, including acceptance criteria/definition of done. Lead vendor relationships with owned technologies. Interact with stakeholders across the organisation to understand their security needs and expectations. Evaluate and adoption of new technologies and practices which may impact the control environment. Monitor & communicate progress of capability performance through agreed KPIs and metrics Run a Pod per L2 capability with Architecture, Engineering, Service Delivery, Control Owner, Program Manager and Product Management To be successful in this role you should meet the following requirements: Understanding and knowledge of common industry cyber security frameworks, standards, and methodologies, including OWASP, ISO2700x series, PCI DSS, GLBA, GDPR, Global data security and privacy acts, FFIEC guidelines, CIS and NIST standards. Experience working within Cloud, SaaS and emerging cloud use-cases for web/mobile and enterprise companies. Specific background knowledge cloud technologies including Amazon Web Services, Google Cloud Platforms and Microsoft Azure. Strong commercial background and knowledge of cybersecurity offerings with a deep understanding inf networking concepts Experienced in owning a capability, technology, or platform together with the responsibilities associated with running a team of up to 20 individuals. A background in information systems, technology, architecture, design, and service delivery of defense-in-depth capabilities. Experience working in a highly regulated, large multi-national environment Deep SME knowledge of network security, including capabilities aligned typically to firewalls and other networking technologies that control traffic flow by policy. This role is based Birmingham, Sheffield can also be considered. Opening up a world of Opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Jan 01, 2026
Full time
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Head of Network Observability & Analysis The Head of Head of Network Observability & Analysis is a capability owner role and reports to the Global Head of Network Security. Capability owners define and maintain Capability Strategy, supported by Enterprise Architecture, Security Architecture and Control Owners, in response to business strategies, regulator expectations, technology and practise advancement, best practise and threat actor evolution, they also runs / drives respective Delivery forums, QBRs, SteerCos and Capability PODs. The Head Network Observability and Analysis is responsible for developing and leading strategies to enhance cyber visibility and monitoring of HSBCs network infrastructure. The role ensures the implementation and management of comprehensive network observability solutions, that underpin a number of key cybersecurity controls moving forward. The role will involve significant collaboration throughout HSBC. This position requires strong technical expertise, strategic vision, and strong leadership and communication skills to ensure success. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Define & deliver vision, strategy & roadmap of the Capability. Prioritises teams' backlogs based on objectives & value released to identify what teams work on next. Lead definition of scope and prioritisation of user stories to be developed in teams, including acceptance criteria/definition of done. Lead vendor relationships with owned technologies. Interact with stakeholders across the organisation to understand their security needs and expectations. Evaluate and adoption of new technologies and practices which may impact the control environment. Monitor & communicate progress of capability performance through agreed KPIs and metrics Run a Pod per L2 capability with Architecture, Engineering, Service Delivery, Control Owner, Program Manager and Product Management To be successful in this role you should meet the following requirements: Understanding and knowledge of common industry cyber security frameworks, standards, and methodologies, including OWASP, ISO2700x series, PCI DSS, GLBA, GDPR, Global data security and privacy acts, FFIEC guidelines, CIS and NIST standards. Experience working within Cloud, SaaS and emerging cloud use-cases for web/mobile and enterprise companies. Specific background knowledge cloud technologies including Amazon Web Services, Google Cloud Platforms and Microsoft Azure. Strong commercial background and knowledge of cybersecurity offerings with a deep understanding inf networking concepts Experienced in owning a capability, technology, or platform together with the responsibilities associated with running a team of up to 20 individuals. A background in information systems, technology, architecture, design, and service delivery of defense-in-depth capabilities. Experience working in a highly regulated, large multi-national environment Deep SME knowledge of network security, including capabilities aligned typically to firewalls and other networking technologies that control traffic flow by policy. This role is based Birmingham, Sheffield can also be considered. Opening up a world of Opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
A leading financial institution is seeking a Chief Technology Officer for the Platforms and Architecture Chief Control Office in Sheffield. This senior role involves managing operational risk and providing specialist knowledge on frameworks, while leading a diverse team. The candidate will influence risk management strategies, ensure compliance with regulations, and promote a proactive culture. The position is hybrid, offering flexible work arrangements while maintaining a strong focus on diversity and inclusion.
Jan 01, 2026
Full time
A leading financial institution is seeking a Chief Technology Officer for the Platforms and Architecture Chief Control Office in Sheffield. This senior role involves managing operational risk and providing specialist knowledge on frameworks, while leading a diverse team. The candidate will influence risk management strategies, ensure compliance with regulations, and promote a proactive culture. The position is hybrid, offering flexible work arrangements while maintaining a strong focus on diversity and inclusion.
If youre looking for a career that will help you stand out join HSBC and fulfil your potential - whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions. In this role you will: Support and maintain the UK Mainframe Processor estate within a multi LPAR multi site Sysplex environment. Upgrading the UK Mainframe estate to the next generation of IBM Processor. Upgrading the Microcode levels on the Mainframe Processors Coupling Facilities HMCs and TKEs. Building and activating IODF / IOCDS configurations in support of changes to the Storage estate and other key projects. Update PR / SM definitions via HMC. To be successful in this role you should meet the following requirements: Advanced experience of mainframe hardware support and configuration. Knowledge of the latest IBMz processor generations z14 z15 z16. Knowledge of z / OS IODF HMC HCD TSO / ISPF SDSF JCL CHPID Mapping tool JES2. Ability to communicate complex information in a meaningful way to wide and varied audiences. This role is based in Sheffield / Barnsley / Birmingham / Leeds Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess please get in touch with our Recruitment Helpdesk : Email : Telephone : 44 Key Skills Electrical Commissioning,Insurance Paralegal,Investment,Boiler,Backend Employment Type : Full Time Experience : years Vacancy : 1
Jan 01, 2026
Full time
If youre looking for a career that will help you stand out join HSBC and fulfil your potential - whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions. In this role you will: Support and maintain the UK Mainframe Processor estate within a multi LPAR multi site Sysplex environment. Upgrading the UK Mainframe estate to the next generation of IBM Processor. Upgrading the Microcode levels on the Mainframe Processors Coupling Facilities HMCs and TKEs. Building and activating IODF / IOCDS configurations in support of changes to the Storage estate and other key projects. Update PR / SM definitions via HMC. To be successful in this role you should meet the following requirements: Advanced experience of mainframe hardware support and configuration. Knowledge of the latest IBMz processor generations z14 z15 z16. Knowledge of z / OS IODF HMC HCD TSO / ISPF SDSF JCL CHPID Mapping tool JES2. Ability to communicate complex information in a meaningful way to wide and varied audiences. This role is based in Sheffield / Barnsley / Birmingham / Leeds Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess please get in touch with our Recruitment Helpdesk : Email : Telephone : 44 Key Skills Electrical Commissioning,Insurance Paralegal,Investment,Boiler,Backend Employment Type : Full Time Experience : years Vacancy : 1
Chief Technology Officer - Platforms and Architecture Chief Control Office. The Group CIO Chief Control Office (GCIO CCO) plays a key role in ensuring the bank operates within its risk tolerances and appetite by embedding effective risk and control management across GCIO. Their key activities include implementation and oversight of the Group's Risk Management Framework, ongoing and targeted controls assessments, implementing and maintaining robust risk governance, and championing a proactive risk culture. GCIO CCO works closely with partners across all lines of defence and is responsible for maintaining positive relationships with our regulators and external partners. In this fantastic new, senior role, you will join a growing team to lead the Platforms and Architecture Chief Control Office. You will partner GCIO CCO function to oversee the risk and control portfolio related to the services CCO CTO provides to the Group. You will be a leader within the GCIO Chief Control Office (GCIO CCO) Function supporting the Platforms and Architecture area of the Chief Technology Office within HSBC. In this role, duties will include: Acting as trusted advisor for senior management by partnering to manage their operational risk i.e., risk assessments, control environment, issues management, audits. Promoting accountable risk and control decision making based on quality data and analysis, actively challenging poor, inefficient or excessive controls, related tasks and behaviours. Providing specialist risk and control knowledge and insights, leading efforts to continuously improve the control environment and monitoring of risk, including behaviours. Advising and designing process and controls in a commercially viable, practical and effective manner. Identifying trends to anticipate future developments in the risk and control environment. Influencing and shaping the development and implementation of future fit risk management and regulatory frameworks. Providing Senior Management with updates on any relevant changes to policy or projects related to operational risk that have an impact on their area of responsibility. To be successful in this role you should have the following skills: Technical: Technology Architecture and Infrastructure Platforms Controls (e.g., Technology Architecture, Data Architecture, Software Development and Lifecycle Management and Deployment controls) either directly or as a 1/2/3LOD control management function Data/IT/Operations Risk Management Operational Resilience, Cybersecurity, and IT Risk frameworks Non Financial Risk framework Risk and control reviews Translation of strategies & plans to achieve business and functional goals Team management Senior Stakeholder management Relationship management Behavioural Skills: Strategic Planner Customer Orientated Outcome Orientated Problem Solver Team management Cognitive Skills: Divided attention Quantitative Critical thinking Collaboration Logic and reasoning This role is based in Sheffield on a hybrid basis. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Jan 01, 2026
Full time
Chief Technology Officer - Platforms and Architecture Chief Control Office. The Group CIO Chief Control Office (GCIO CCO) plays a key role in ensuring the bank operates within its risk tolerances and appetite by embedding effective risk and control management across GCIO. Their key activities include implementation and oversight of the Group's Risk Management Framework, ongoing and targeted controls assessments, implementing and maintaining robust risk governance, and championing a proactive risk culture. GCIO CCO works closely with partners across all lines of defence and is responsible for maintaining positive relationships with our regulators and external partners. In this fantastic new, senior role, you will join a growing team to lead the Platforms and Architecture Chief Control Office. You will partner GCIO CCO function to oversee the risk and control portfolio related to the services CCO CTO provides to the Group. You will be a leader within the GCIO Chief Control Office (GCIO CCO) Function supporting the Platforms and Architecture area of the Chief Technology Office within HSBC. In this role, duties will include: Acting as trusted advisor for senior management by partnering to manage their operational risk i.e., risk assessments, control environment, issues management, audits. Promoting accountable risk and control decision making based on quality data and analysis, actively challenging poor, inefficient or excessive controls, related tasks and behaviours. Providing specialist risk and control knowledge and insights, leading efforts to continuously improve the control environment and monitoring of risk, including behaviours. Advising and designing process and controls in a commercially viable, practical and effective manner. Identifying trends to anticipate future developments in the risk and control environment. Influencing and shaping the development and implementation of future fit risk management and regulatory frameworks. Providing Senior Management with updates on any relevant changes to policy or projects related to operational risk that have an impact on their area of responsibility. To be successful in this role you should have the following skills: Technical: Technology Architecture and Infrastructure Platforms Controls (e.g., Technology Architecture, Data Architecture, Software Development and Lifecycle Management and Deployment controls) either directly or as a 1/2/3LOD control management function Data/IT/Operations Risk Management Operational Resilience, Cybersecurity, and IT Risk frameworks Non Financial Risk framework Risk and control reviews Translation of strategies & plans to achieve business and functional goals Team management Senior Stakeholder management Relationship management Behavioural Skills: Strategic Planner Customer Orientated Outcome Orientated Problem Solver Team management Cognitive Skills: Divided attention Quantitative Critical thinking Collaboration Logic and reasoning This role is based in Sheffield on a hybrid basis. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Senior IT Quality Assurance Manager GCB4 - Global Professional Practices Internal Audit Birmingham / Edinburgh Some careers open more doors than others. If youre looking for a career that will unlock new opportunities join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further Our Risk and Compliance function has a critical role to play in supporting challenging and advising across all areas of the business through establishing policy monitoring profiles and identifying and managing forward looking risk and compliance. We focus on creating an environment that encourages our people to speak up and do the right thing as well as protecting our customers the organisation and the integrity of the financial markets in which we operate. Already an industry leader in many respects we want to continue setting standards and evolving to respond to strategic changes. Global Internal Audit provides independent objective assurance to management and the risk and audit committees as to whether the framework of risk management control and governance processes as designed and represented by management is adequate and functioning. We are currently seeking an experienced professional to join the Global Professional Practices (GPP) team in the role of Senior IT Quality Assurance Manager. This will be a key role in the GPP team. You would be reporting directly to the Head of QA (Technology and Corporate Functions) this role is crucial to the execution of the Global Internal Audit (GIA) Quality Assurance and Improvement Programme (QAIP). The main goal is to ensure that GIA's activities are effective and meet the Institute of Internal Audit (IIA) Standards regulatory expectations and GIA's Internal Audit methodology. The role supports GIA's ambitions to be a valued and strategic internal audit partner delivering coordinated risk based assurance and pragmatic insight to contribute to the bank's success for the benefit of our shareholders and customers. We aim to set industry standards and drive digital innovation for better quality efficiency and effective assurance activities. In this role you will : Develop risk based Quality Assurance review programs for all technology change and integrated audits including audit assessments, continuous monitoring and thematic reviews whilst staying abreast of changes in the business digital innovation and the regulatory environment to enable effective challenge of audit team risk and control coverage. Deliver QA reviews in accordance with IIA Standards regulatory expectations GIA's QAIP and leading industry practice. Prepare detailed high quality reports for senior management highlighting trends, risks and areas for continuous improvement. Communicate identified issues with stakeholders in a timely and proactive way identifying root causes and assessing the possible strategic implications and solutions. Monitor and track the resolution of QA and regulatory findings ensuring timely and effective remediation by the audit team. Drive a culture of quality continuous improvement innovation and professional scepticism within the GIA function including the use of data analytics and automation. To be successful in this role you should meet the following requirements : Breadth of experience within the Banking or Financial Services sector with a broad range of relevant experience including but not limited to IT Risk Management, Internal Audit or External Audit. Extensive expertise in audit methodologies, risk assessment and control frameworks with a good understanding of industry regulations. Excellent written and spoken communication skills; with an ability to communicate with impact ensuring information is articulated in a meaningful way to wide and varied audiences. Excellent stakeholder engagement able to evidence influencing senior stakeholders and using compelling arguments to persuade and gain support and commitment from others. Strong analytical problem solving, organisational lateral thinking and interpersonal skills with the ability to apply knowledge of the business and market to make good and timely decisions. The base location for this role is Birmingham OR Edinburgh and with a hybrid working pattern. You'll achieve more when you join HSBC. We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential regardless of their gender ethnicity disability religion sexual orientation or age. If you have a different way of seeing the world we are interested in hearing from you. HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles please contact our Recruitment Helpdesk : Email : Telephone : 44 . Required Experience : Manager Key Skills Continuous Integration,Quality Assurance,FDA Regulations,Root cause Analysis,TFS,Food Processing,ICH Q10,Jira,Software Testing,Quality Management,Selenium,Github Employment Type: Intern Experience : years Vacancy : 1
Jan 01, 2026
Full time
Senior IT Quality Assurance Manager GCB4 - Global Professional Practices Internal Audit Birmingham / Edinburgh Some careers open more doors than others. If youre looking for a career that will unlock new opportunities join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further Our Risk and Compliance function has a critical role to play in supporting challenging and advising across all areas of the business through establishing policy monitoring profiles and identifying and managing forward looking risk and compliance. We focus on creating an environment that encourages our people to speak up and do the right thing as well as protecting our customers the organisation and the integrity of the financial markets in which we operate. Already an industry leader in many respects we want to continue setting standards and evolving to respond to strategic changes. Global Internal Audit provides independent objective assurance to management and the risk and audit committees as to whether the framework of risk management control and governance processes as designed and represented by management is adequate and functioning. We are currently seeking an experienced professional to join the Global Professional Practices (GPP) team in the role of Senior IT Quality Assurance Manager. This will be a key role in the GPP team. You would be reporting directly to the Head of QA (Technology and Corporate Functions) this role is crucial to the execution of the Global Internal Audit (GIA) Quality Assurance and Improvement Programme (QAIP). The main goal is to ensure that GIA's activities are effective and meet the Institute of Internal Audit (IIA) Standards regulatory expectations and GIA's Internal Audit methodology. The role supports GIA's ambitions to be a valued and strategic internal audit partner delivering coordinated risk based assurance and pragmatic insight to contribute to the bank's success for the benefit of our shareholders and customers. We aim to set industry standards and drive digital innovation for better quality efficiency and effective assurance activities. In this role you will : Develop risk based Quality Assurance review programs for all technology change and integrated audits including audit assessments, continuous monitoring and thematic reviews whilst staying abreast of changes in the business digital innovation and the regulatory environment to enable effective challenge of audit team risk and control coverage. Deliver QA reviews in accordance with IIA Standards regulatory expectations GIA's QAIP and leading industry practice. Prepare detailed high quality reports for senior management highlighting trends, risks and areas for continuous improvement. Communicate identified issues with stakeholders in a timely and proactive way identifying root causes and assessing the possible strategic implications and solutions. Monitor and track the resolution of QA and regulatory findings ensuring timely and effective remediation by the audit team. Drive a culture of quality continuous improvement innovation and professional scepticism within the GIA function including the use of data analytics and automation. To be successful in this role you should meet the following requirements : Breadth of experience within the Banking or Financial Services sector with a broad range of relevant experience including but not limited to IT Risk Management, Internal Audit or External Audit. Extensive expertise in audit methodologies, risk assessment and control frameworks with a good understanding of industry regulations. Excellent written and spoken communication skills; with an ability to communicate with impact ensuring information is articulated in a meaningful way to wide and varied audiences. Excellent stakeholder engagement able to evidence influencing senior stakeholders and using compelling arguments to persuade and gain support and commitment from others. Strong analytical problem solving, organisational lateral thinking and interpersonal skills with the ability to apply knowledge of the business and market to make good and timely decisions. The base location for this role is Birmingham OR Edinburgh and with a hybrid working pattern. You'll achieve more when you join HSBC. We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential regardless of their gender ethnicity disability religion sexual orientation or age. If you have a different way of seeing the world we are interested in hearing from you. HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles please contact our Recruitment Helpdesk : Email : Telephone : 44 . Required Experience : Manager Key Skills Continuous Integration,Quality Assurance,FDA Regulations,Root cause Analysis,TFS,Food Processing,ICH Q10,Jira,Software Testing,Quality Management,Selenium,Github Employment Type: Intern Experience : years Vacancy : 1
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. We are currently seeking an experienced professional to join our team in the role of Senior Product Manager, Documentation. In this role you will: Acts as GPS documentation leader, supporting the implementation of the GPS and Group strategy and is committed to making change a source of sustainable competitive advantage for HSBC. Work closely with and get support from global businesses and global functions to shape & deliver the enhanced documentation proposition. Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Foster open and honest communication, which anticipates stakeholder expectations. Build collaboration between GPS, Operations and IT, sharing good change ideas and ensuring change work is recognised across GPS Influence and obtain buy in from senior management and stakeholders for programme plans, commitments, changes including requirements, quality assurance plans, budget, schedule, scope, risk mitigation and contingency plans Promote the value of challenging the status quo, seeking to improve ways of working and having a forward thinking mind set, in line with the Group's values and strategy To be successful in this role you should meet the following requirements: Strong knowledge in product management and the product management lifecycle Strong communication, stakeholder and relationship management skills: you will be managing multiple stakeholders, often with conflicting perspectives Organised, with strong project management and execution capability across multiple workstreams Evidence of constantly look for ways to do things better and supporting others during transformation and implementation Excellent written and spoken communication skills; attention to detail with the ability to analyse data and communicate information in a meaningful way The base location for this role is London. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Jan 01, 2026
Full time
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. We are currently seeking an experienced professional to join our team in the role of Senior Product Manager, Documentation. In this role you will: Acts as GPS documentation leader, supporting the implementation of the GPS and Group strategy and is committed to making change a source of sustainable competitive advantage for HSBC. Work closely with and get support from global businesses and global functions to shape & deliver the enhanced documentation proposition. Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Foster open and honest communication, which anticipates stakeholder expectations. Build collaboration between GPS, Operations and IT, sharing good change ideas and ensuring change work is recognised across GPS Influence and obtain buy in from senior management and stakeholders for programme plans, commitments, changes including requirements, quality assurance plans, budget, schedule, scope, risk mitigation and contingency plans Promote the value of challenging the status quo, seeking to improve ways of working and having a forward thinking mind set, in line with the Group's values and strategy To be successful in this role you should meet the following requirements: Strong knowledge in product management and the product management lifecycle Strong communication, stakeholder and relationship management skills: you will be managing multiple stakeholders, often with conflicting perspectives Organised, with strong project management and execution capability across multiple workstreams Evidence of constantly look for ways to do things better and supporting others during transformation and implementation Excellent written and spoken communication skills; attention to detail with the ability to analyse data and communicate information in a meaningful way The base location for this role is London. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks. As well as a salary starting from 24,000 for a 35-hour week you can expect two fixed pay increments of 750 each in your first year (the first after your 6 months' probation, then at the end of your first year on completion of a competency assessment). We also offer free parking, 'lunch on us' scheme, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days' paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes . We also provide hybrid working which gives you the best of both worlds. You don't have to bring us banking or even customer service experience, but there are essential skills that we look for: Active listening : listen carefully, retain key details, and accurately understand our customers' concerns. Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions. Customer-centric mindset : always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships. Empathy and support : understand the customer's perspective and tailor your approach accordingly to support. Resilience : remain calm when dealing with customer questions, competing priorities and a demanding workload. Accountability : resolve customer queries in-line with policy and guideline. Following Process : follow procedures or making appropriate escalations where necessary. Digital Fluency : have confidence and a good capability with technology. We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you'll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months. Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. Our application process consists of: Online Contact Centre Skills Assessment A telephone-based Recruiter Interview Final face-to-face interview with the business and an online Values Based Assessment Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8amto 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team. We operate a hybrid working environment, which means you will work at our office in Maxim Park ML1 4WQ some of your time and then remotely from home.So please do consider if this will be commutable for you. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you'll need to have a home Fibre Broadband connection with a minimum speed of 10MPS. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Jan 01, 2026
Full time
Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks. As well as a salary starting from 24,000 for a 35-hour week you can expect two fixed pay increments of 750 each in your first year (the first after your 6 months' probation, then at the end of your first year on completion of a competency assessment). We also offer free parking, 'lunch on us' scheme, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days' paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes . We also provide hybrid working which gives you the best of both worlds. You don't have to bring us banking or even customer service experience, but there are essential skills that we look for: Active listening : listen carefully, retain key details, and accurately understand our customers' concerns. Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions. Customer-centric mindset : always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships. Empathy and support : understand the customer's perspective and tailor your approach accordingly to support. Resilience : remain calm when dealing with customer questions, competing priorities and a demanding workload. Accountability : resolve customer queries in-line with policy and guideline. Following Process : follow procedures or making appropriate escalations where necessary. Digital Fluency : have confidence and a good capability with technology. We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you'll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months. Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. Our application process consists of: Online Contact Centre Skills Assessment A telephone-based Recruiter Interview Final face-to-face interview with the business and an online Values Based Assessment Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8amto 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team. We operate a hybrid working environment, which means you will work at our office in Maxim Park ML1 4WQ some of your time and then remotely from home.So please do consider if this will be commutable for you. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you'll need to have a home Fibre Broadband connection with a minimum speed of 10MPS. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
A leading global bank is seeking a Client Service Manager to join their team in Edinburgh. In this role, you will handle both basic and complex service inquiries, manage escalations, and work with internal and external stakeholders. The ideal candidate must be fluent in both German and English, possess strong analytical and communication skills, and thrive in a fast-paced environment. Competitive benefits include private healthcare and a contributory pension scheme.
Jan 01, 2026
Full time
A leading global bank is seeking a Client Service Manager to join their team in Edinburgh. In this role, you will handle both basic and complex service inquiries, manage escalations, and work with internal and external stakeholders. The ideal candidate must be fluent in both German and English, possess strong analytical and communication skills, and thrive in a fast-paced environment. Competitive benefits include private healthcare and a contributory pension scheme.
If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC, and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards. We are currently seeking an individual to join this team in the role of Client Service Manager. Responsibilities Field and resolve basic and complex service inquiries; ensuring timely response and proactive communications until the client's expectations are met. Be accountable for client escalations; business-as-usual escalations as well as global service escalations, inquiries and/or projects. You will identify and action red flags before they become client-identified issues and coordinate remediation and the communication to clients/internal stakeholders. Monitor client case type/activity to identify potential issues and opportunities for improvement. Proactively identify risks and issues as part of complex query oversight. Oversee local client-initiated projects; facilitate local completion of global client-initiated projects and engage with Global counterparts for maintenance request, client queries and escalations. Develop and maintain internal and external contact list. Qualifications Both written and oral fluency in both German and English. Have experience working within a fast-paced service-oriented environment with continually changing priorities. Have an analytical mindset and a desire to solve problems for others. Have effective communication and interpersonal skills with experience in interacting cross functional lines and building relationships with internal and external stakeholders with empathy. Time management and organization skills with the ability to manage multiple time sensitive tasks. Location and Working Arrangements Please note: This role is based at the Edinburgh Lochside Way Office. The successful applicant will be required to spend part of the working week at this location. Hybrid working is available, but the role holder will need to live within a commutable distance of the aforementioned office. Compensation and Benefits As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes: Private healthcare for all UK-based employees Enhanced maternity and adoption pay and support when you return to work A contributory pension scheme with a generous employer contribution. EEO Statement Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Email: Telephone:
Jan 01, 2026
Full time
If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC, and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards. We are currently seeking an individual to join this team in the role of Client Service Manager. Responsibilities Field and resolve basic and complex service inquiries; ensuring timely response and proactive communications until the client's expectations are met. Be accountable for client escalations; business-as-usual escalations as well as global service escalations, inquiries and/or projects. You will identify and action red flags before they become client-identified issues and coordinate remediation and the communication to clients/internal stakeholders. Monitor client case type/activity to identify potential issues and opportunities for improvement. Proactively identify risks and issues as part of complex query oversight. Oversee local client-initiated projects; facilitate local completion of global client-initiated projects and engage with Global counterparts for maintenance request, client queries and escalations. Develop and maintain internal and external contact list. Qualifications Both written and oral fluency in both German and English. Have experience working within a fast-paced service-oriented environment with continually changing priorities. Have an analytical mindset and a desire to solve problems for others. Have effective communication and interpersonal skills with experience in interacting cross functional lines and building relationships with internal and external stakeholders with empathy. Time management and organization skills with the ability to manage multiple time sensitive tasks. Location and Working Arrangements Please note: This role is based at the Edinburgh Lochside Way Office. The successful applicant will be required to spend part of the working week at this location. Hybrid working is available, but the role holder will need to live within a commutable distance of the aforementioned office. Compensation and Benefits As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes: Private healthcare for all UK-based employees Enhanced maternity and adoption pay and support when you return to work A contributory pension scheme with a generous employer contribution. EEO Statement Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Email: Telephone:
A prominent financial services group in Greater London is seeking a Senior Product Manager, Documentation. The successful candidate will lead documentation strategy, manage multiple stakeholders, and drive improvements in the product management lifecycle. Strong communication and project management skills are essential. The role offers competitive pay, benefits, and professional development opportunities, promoting an inclusive workplace for all.
Jan 01, 2026
Full time
A prominent financial services group in Greater London is seeking a Senior Product Manager, Documentation. The successful candidate will lead documentation strategy, manage multiple stakeholders, and drive improvements in the product management lifecycle. Strong communication and project management skills are essential. The role offers competitive pay, benefits, and professional development opportunities, promoting an inclusive workplace for all.
