HSBC

Area of Interest: Investment Banking, Markets, and Research Location: London, GB, E14 5HQ Work style: Office Worker Date: 29 May 2025 Some careers open more doors than others. If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. HSBC Market & Securities Services (MSS) provides comprehensive global, regional and domestic fund services including fund administration, global custody and sub-custody settlement and services. Securities Lending Operations is a dynamic department that works with partners across the HSBC Global Banking and Markets business to deliver Securities Lending solutions to clients. We are looking for a high calibre candidate to join the fast growing Repo Trading team based in London, servicing our clients across the whole region and globally. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: - Price and risk manage fixed income financing transactions. The transactions are predominately flow in nature but also do span less vanilla structures and markets as well. - Employing cost effective hedging strategies across markets in Money Markets, Rates, Credit and Foreign Exchange. Typical products traded will include repos, stock borrow/lending, loans/deposits, cash bonds, FX swaps, futures, interest rate/cross-currency and security based swaps. - The primary focus of this role is UK Gilt repo and short-end asset swap trading. However, because the team size is smaller, the candidate will need to be able to provide cover for traders in financing of Credit securities from Global issuers across investment grade and high yield markets. - Generating trade ideas, discussing these with Sales and also directly with clients. Be willing to establish strong connections with our clients and work will all our stakeholders in pursuit of the best outcomes. Develop direct trading relationships with other market participants. - Manage the counterparty and market risks that are generated in the portfolio. Understand how these exposures evolve overtime and be responsible for dynamically controlling them as market conditions change. - Work closely with all our internal Stakeholders including Senior Management, other Trading/Sales Desks, BSM, ALCM, Risk, Operations, Finance, Legal, Technology and all other Functions. To understand the financial resources available to the desk and how to optimise those against a backdrop of smooth front-to-back deal processing. To be successful you should meet the following requirements: - Proven experience in a Repo Trading role, supplemented by trading skills in other short-term Interest Rates products. - Demonstrated track record of revenue generation in a market making role. - Keen interest in and a good understanding of the wider markets. - An interest to improve existing and create new products, tools and processes for the desk. - Have strong skills in team working and a passion to continue to work as part of a team for most tasks throughout the working day. Also needing a high degree of self-motivation. - Strong communication and interpersonal skills. The role requires the trader to work closely and develop new relationships with Sales, clients, brokers, other market counterparties and all Functions. This role is based in London. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Risk Analyst Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Risk and Compliance function has a critical role to play in supporting, challenging and advising across all areas of the business through establishing policy, monitoring profiles, and identifying and managing forward-looking risk and compliance. We focus on creating an environment that encourages our people to speak up and do the right thing, as well as protecting our customers, the organisation and the integrity of the financial markets in which we operate. Already an industry-leader in many respects, we want to continue setting standards and evolving to respond to strategic changes. As an HSBC employee in the UK, you will have access to tailored professional development opportunities including working towards any desired and relevant insurance qualifications, and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Deliver a number of analytical projects within the UK Financial Modelling team, including supporting the build and maintenance of vintage profitability models. Forecast profitability on specific products through data analysis and extraction; directly supporting pricing, product propositions and risk strategy development. Be accountable for the integrity and accuracy of delivered results. Positively contribute to the vision and strategy of the department, working with the management group and wider team. Develop and maintain a productive relationship with the offshore analytics teams and stakeholders. Actively support our data transformation programme. Take a lead in briefings for team members/stakeholders on progress of work, sharing knowledge, successes and opportunities. To be successful in this role you should meet the following requirements: Use of analytical skills to extract information from data and translate to insights and impacts is essential. Ability to manage own time and own tasks within a project/piece of work, prioritising where necessary and escalating issues appropriately. Ability to present complex concepts and results in a way tailored to the audience. Previous Stakeholder management experience with an ability to challenge and influence is desirable. Strong verbal and written communication skills on a strategic, business and technical level. An ability to demonstrate a strong attention to detail. Python knowledge/experience is Desirable. This role can be based in Leeds, Birmingham, Chester or Sheffield (Hybrid). Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Associate Director, Quantitative Modeller/Analyst, Equity Derivatives Brand: HSBC Area of Interest: Investment Banking, Markets, and Research Location: London, GB, E14 5HQ Work style: Hybrid Worker Date: 5 Feb 2025 If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. The Equity Derivatives Quants team are currently looking for a Quant Modeller/Analyst to join the desk in London. In this role, you will: Design, develop, test and document the models developed to HSBC standards. Develop technical solutions for the users as required. Develop the Quantitative tooling required to support the platform. Analyze and provide support to any issues identified in the models. Engage in day-to-day interactions with the trading desk, other quants, the Risk and Finance departments, and technology teams. To be successful in this role you should meet the following: Education background in Quantitative Finance (calculus, partial differential equations, no-arbitrage valuation, numerical analysis). Proven working knowledge of main instruments used in Structured Equity Derivatives Products. Strong Python/C++ skills. Knowledge of RUST would be beneficial. Knowledge of at least one of the following scripting languages: Python, R. Experience with version control systems (such as Git) and distributed software development processes. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Senior Legal Counsel (Group Employment, Benefits and Incentives Legal) (GCB4) - JOB SHARE (PART-TIME: 17.5 HOURS) - Global Legal - London (Hybrid) Some careers open more doors than others! If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a role that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. Global Legal plays an important role in protecting the Group's reputation by helping to future-proof the organisation through robust legal risk and issue advisory. Responsible for providing comprehensive legal advice to senior management and all global businesses and functions, the team offers a diverse range of legal skills, jurisdictional experience and practice specialisms across all countries and territories in which our businesses operate. We are currently seeking a professional to join the Employment, Benefits and Incentives Legal team in the role of Senior Legal Counsel, on a part-time contract, working as part of a job share, with a focus on UK employment law as it relates to HSBC's operations. The Employment, Benefits and Incentives team (EBI) provides expert and professional legal advice to colleagues across HR and the various HSBC business lines globally, helping to support growth and shape policy whilst managing risk. This is a fantastic opportunity for an experienced employment lawyer with a curious and commercial mindset, seeking a balanced, flexible role which will entail providing high-quality strategic advice in a seamless manner with their job share partner. In this role, you will: Manage (as accountable lawyer) a predominantly UK caseload, providing legal advice, guidance and support to HSBC's ER and HR departments working as part of the Employment, Benefits and Incentives Legal team to ensure that the Group's exposure to legal risk is managed. Be a trusted adviser to the Bank by ensuring that commercially sensitive, pragmatic and practical legal support and advice is provided in a cost-effective manner. Apply learnings from cases and available data to recommend enhancements and improvements to processes and policies, and partnering with HR to drive necessary change. Proactively identify and manage current and forward-looking employment legal risk across various HSBC Lines of Business and/or Functions in accordance with established policies and procedures. Help manage external legal spend and support/drive productive, efficient and focused relationships with external providers. Manage a GCB 5 Legal Counsel (also London-based) and a legal secondee(s). Ensure key stakeholders are fully briefed on major issues arising in relevant business area and major legislative changes impacting HSBC from a legal risk/litigation risk standpoint. To be successful in this role you should meet the following requirements: UK qualified employment lawyer with extensive experience of practicing in all aspects of contentious and non-contentious employment law in the UK. Experience of working with financial services clients is preferable but not essential. A keen curiosity and willingness to learn more in general and in particular about the multijurisdictional and regulatory environment is a pre-requisite. Be a proactive self-starter, able to follow through on delivery with appropriate support. Effective cost management skills, with an understanding of the internal and external costs of providing legal services. Ability to prioritise effectively, often against the backdrop of changing facts and stakeholder demands. Ability to exercise judgment, confidently advise, partner and influence stakeholders. Lateral thinking with good problem-solving skills and be able to work independently. The base location for this role is London with a hybrid working pattern (working Wednesday afternoons and full days on Thursdays and Fridays to ensure full coverage of the role). You'll achieve more when you join HSBC. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone:

Area of Interest: Asset and Wealth Management Location: London, GB, E14 5HQ Work style: Hybrid Worker HSBC Asset Management (AM), the investment management business of the HSBC Group, serves HSBC's worldwide customer base of retail and private clients, intermediaries, corporates and institutions invested in both segregated accounts and pooled funds. HSBC Asset Management fulfills its purpose of connecting HSBC's clients with investment opportunities around the world through an international network of offices in approximately 30 countries, delivering global capabilities with local market insight. We are currently seeking to appoint a Regulatory Affairs Director which will report to the Global Head of Product. You will work closely with the AM Management Committee, Legal and Risk & Compliance teams, along with key stakeholders across AM Investments, Operations, and Product. This will be a global role (UK based without travel) encompassing three core pillars: Regulatory strategy, including advising on regulatory developments & horizon scanning of new regulations impacting asset management. Ensuring compliance with relevant regulatory requirements I.E. ESG. Regulator and Industry Trade Body engagement. In this role you will work to these 5 key objectives: Regulatory Compliance & Advisory: Monitor and advise on global regulatory developments affecting Asset Management, across all jurisdictions, including sustainability-related regulations, this includes providing accurate legal guidance, ensuring compliance with upcoming regulations changes. Policy Analysis & Implementation: Track and analyze the impact of new regulations, considering clients, products, and operations which will require collaborating across teams (AM and HSBC Group), drafting and reviewing legal documents and policies and ensuring that any gaps are identified to help close audit requirements. Regulatory Engagement & Industry Participation: Represent HSBC AM in discussions with regulators, trade associations, and industry groups on policy matters related to asset management, this includes being an advocate for regulatory and also building relationships with key regulatory authorities. You will also be heavily involved in the design of a regulatory engagement framework across AM entities. Training & Advisory: Assist with training sessions and provide ongoing support to internal teams regarding regulatory requirements and advise senior management on regulatory risks, opportunities, and strategic initiatives. ESG Reporting & Disclosure: Work closely with sustainability and finance teams to ensure accurate, transparent, and timely reporting of ESG data including compliance with regulatory reporting obligations (e.g., TCFD, LEC, PRI). To be successful in this role you should meet the following requirements: It is essential to have experience working in a Regulatory Affairs role within a Financial Services setting - it is expected that you should have already attained a director or equivalent level role. Present very strong interpersonal skills that engender a 'Trusted Advisor' status across varied stakeholder groups (investment teams, product, sales, legal, and marketing) with the ability to actively influence opinion in order to deliver the impact of the required regulatory changes. Extremely well organized and takes an analytical approach to problem-solving particularly where there are conflicting priorities. Possess an understanding of Asset Management investment products is desirable. Having experience as a legal professional is desirable. This role is based on a hybrid working pattern at HSBC Offices in Canada Square, London and your home - you should be able to work in London on a weekly basis. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions, or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Description - External HSBC Market & Securities Services (MSS) provides comprehensive global, regional and domestic fund services including fund administration, global custody and sub-custody settlement and services. Securities Lending Operations is a dynamic department that works with partners across the HSBC Global Banking and Markets business to deliver Securities Lending solutions to clients click apply for full job details

Commercial Customer Associate Salary: £20,500+ attractive benefits If you are looking for a career where you will be respected as an individual and valued for the contributions you make, join and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and reward that will take you further. HSBC, the global, local bank is looking for individuals who, like them, want to help UK businesses get back on their feet. Our Commercial Customer Associate (CCA) position in Small Business Banking you will be the voice of HSBC and the first point of contact via the telephone for our commercial customers. Supporting our business customers run their operations on a daily basis, guiding them through various financial activities from one of our in-bound contact centres. A good telephone manner, empathy, understanding and simplicity are the building blocks of being a great CCA and through our training programme, we can teach you the rest. You will be based at one of the in-bound contact centres, within a team and will regularly get support and coaching. In Small Business Banking we have over 700 employees who look after more than 820,000 domestic and international small business customers. We are proud to be the incubator for both our customers and our people, supporting them both at the start of their journeys. Our ambition is to help our clients to 'build back better' and create a stronger, more resilient and sustainable economy. SBB is continually evolving, with a significant focus on digital adoption and inclusion. This further promotes our customer centric approach, through the embracing of technology, demonstration of digital servicing solutions and the raising of customer awareness. Working with the team in Leicester Working within our Leicester contact centre on a rotational shift pattern, will be part of a team that is able to collaborate, interact and support one another as you assist our business customers adjust to the new normal. Being in our office, you will have years of experience around you to call upon for those more difficult problems, and working together in one place enables you collectively to create an inclusive, productive workplace. We also offer hybrid working, because we understand you have commitments outside the workplace that need attending. Working as a Commercial Customer Associate you will: Exclusively be speaking with our Commercial Banking customers, supporting them with their everyday banking queries Be building strong relationships by listening to their needs and delivering solutions that helps to grow their business Be Promoting our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions Take ownership to resolve customers queries at first point of contact What do I need to be successful in this role? The ability to build a relationship and rapport A team player that is happy to collaborate and deliver on common goals Practical experience of working in a customer service environment, we will train you on how to operate in our Commercial Banking call centre. Problem solving skills the ability to think on your feet and create solutions for our customers. Willingness to take ownership Self-led enthusiasm to grow, succeed and learn - We're passionate about you and your career, Excellent attendance, time keeping, reliability and enthusiasm are all essential skills for this role. Requirements When you join our team, from day one you'll have access to a competitive salary and benefit's package, including: £20,500 annual salary A discretionary annual bonus 25 days' holiday, plus 8 public and bank holidays - with the option to purchase up to an additional 5 days My Choice - our flexible benefits scheme Discount on a variety of retailers through our Perks at Work scheme 2 volunteering days a year 10% core pension contributions Bupa private healthcare for you and your family worth up to £775 Total compensation of over £21,200 per year. This is a fantastic opportunity for those of you looking for your first foray into work, or those of you looking for the first step on your career journey. Either way, you will develop skills that will enable you throughout your future career. The start date for this role is 27/02/2023. Our training lasts 8 weeks from this date, which you will need to be available for, but at the end of it you will be in a position to provide first class support to our customers. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Plc. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. Recruitment Helpdesk: Email: Telephone:

What you'll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further. Within this role you will: Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience Play an integral part in customer education around HSBC digital services and fraud awareness Identify customers who are in vulnerable situations and determine the best way we can support them Help our customers with more complex banking needs to ensure they feel supported in their choices Requirements What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service Be resilient to a continuous changing environment When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) We are currently recruiting Full and Part Time Customer Service Opportunities across various Branches in our Local Market which include: Liverpool Lord Street Liverpool Allerton Road Liverpool Old Swan There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive starting salary of £21,299 based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy morePerks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.A market-leading employer Pension contributionBUPA HealthcareLife Assurance, equivalent to four times your annual salaryAccess to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and moreSharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rateYou'll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. Recruitment Helpdesk:Email: Telephone: +

Wealth Engagement Officer Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels. Joining our team will provide you with a range of career options; you can progress to management or specialize in other areas such as financial planning and mortgage advice. We also have national and global opportunities in Risk, Marketing, HR, IT, Commercial banking to name a few. Be part of an exciting and unique team! The Wealth Engagement Officer is a customer/client facing role where you will be contacting customers to maximise their wealth needs by holding robust individual reviews of their life and circumstances. By doing this, you will uncover potential investment or protection needs for your customers, which will generate quality appointments or referrals to the Wealth Advice Team and provide Digital Assisted support through HSBC's My Investment Service. Hybrid Working Role - The Wealth Engagement Team supports flexible working. This role is based in central Birmingham when working from the office. There will be a comprehensive training programme based in the office for the initial 3 weeks of employment Our department operates on a shift basis within the following working hours - 8am to 8pm, Monday to Friday and Saturday 9-5pm This role offers an attractive reward package with a discretionary performance bonus, flexible benefits, pension and employee discounts. In this role, you will be: Providing Wealth & Protection Advice referrals from established Customer profiles using both contact lists & artificial intelligence data, ensuring the customer is then referred to the most appropriate channel to meet their needs. Establishing and implementing the most appropriate Wealth & Protection Advice solution for the customer being that either via Wealth Manager, Wealth Adviser, Relationship Manager or My Investment service Building relationships with customer and colleague groups, acting as a primary contact for Wealth advice referrals. Identifying customer/client need and cross/upsell opportunities, to create deeper and cohesive relationships. Delivering the proposition by providing a consistently excellent customer/client experience and encouraging customer/client to use digital channels where available Adhering to HSBC & Regulatory procedures and guidelines applicable to the role. Guiding a customer through a digital journey/application on My Investments, providing support and guidance without giving advice. Explaining technical requirements of all digital services to a customer in a clear way to ensure the customer understands each stage of the service and what information is required. Requirements To be successful in this role, you should meet the following requirements: An ability to understand a customer's requirements through effective conversations ensuring the customer's Wealth & Protection Advice needs are identified and then referred through the most appropriate channel Have a basic understanding of Wealth & Protection products to ensure meaningful and robust conversations are held. A demonstrative passion for continuously delivering a superior customer experience. A proven track record in consistently delivering a personalised, friendly & efficient service The ability to demonstrate excellent communication skills. This will enable you to engage in effective conversations with customers & to build strong professional rapport, primarily using telephony in addition to various alternative communication tools. Basic computing skills as the role will involve using various systems As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. Recruitment Helpdesk:Email: Telephone: +

Customer Service Consultant What you'll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further. Within this role you will; Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience Play an integral part in customer education around HSBC digital services and fraud awareness Identify customers who are in vulnerable situations and determine the best way we can support them Help our customers with more complex banking needs to ensure they feel supported in their choices Requirements What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service Be resilient to a continuous changing environment When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive starting salary of £21,299 based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy more Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. A market-leading employer Pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate You'll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. Recruitment Helpdesk:Email: Telephone: +

Client Operations Administrator - Global Trade & Receivables Finance Some careers are more impactful than others. If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia. We are currently seeking an experienced individual to join this team in the role of Client Operations Administrator - GTRF UK. The role of the Client Operations Administrator is to process work received into the area, meeting productivity and quality targets. Key deadlines must be met each day in order that all work is successfully completed. Thereafter to take follow up action to ensure outstanding queries are resolved and customer accounts are effectively maintained. Your responsibilities will include: To accurately "code" payments to the correct client/customer using various enquiry screens Prepare and bank all cheques received into the business on a daily basis To accurately and efficiently reconcile customer accounts Manage your own time working with others as part of a team. Deal with physical post and speak with customers/ colleagues on the phone. Requirements The ideal candidate for this role will have: Strong Microsoft Word, Excel and Outlook skills. Experience working within a team and being able to prioritise work tasks Telephony/ Financial services experience is not essential but would be advantageous The base location for this Hybrid working role is Worthing. You must be able to work in our Worthing office at least 2 days per week and therefore live within a commutable distance of our Worthing office. You'll achieve more when you join HSBC. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offer you a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution. But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can't wait to tell you about our ways of working, wellbeing agenda and our healthiest human system!

Operations Controller, Global Trade & Receivables FinanceSome careers prize diversity more than others. If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. We are currently seeking an experienced individual to join this team in the role of Operations Controller The Operations Controller will manage and co-ordinate the daily workflow of the Transaction Services team in a timely and effective manner enabling key deadlines to be met successfully each day. This role is a support role for the Transaction Services team and the Transaction Services Team Managers to assist the area to meet & exceed financial, service risk and people targets.In this role, you will: Manage and co-ordinate the daily workflow of the Transaction Services team in a timely and effective manner enabling key deadlines to be met successfully each day Act as a point of escalation for more complex queries and issues Providing feedback and coaching on quality issues to appropriate UK and GSC staff Reviewing processes in order to identify and implement efficiency gain Ensuring global standards such as data protection and financial crime checks are consistent with UK and wider bank practices Working closely with the Operational Risk team to ensure any updates to procedures around FCC control points are communicated clearly to the UK and GSC team Requirements To be successful in this role you should meet the following requirements: A basic understanding of Invoice Finance's products and services Previous Coaching Experience An ability to challenge, embrace change and persuade others to do so Excellent communication and listening skills. A display of high work standards Ability to work well in a team environment You'll achieve more when you join HSBC.As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offer you a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution. But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can't wait to tell you about our ways of working, wellbeing agenda and our healthiest human system!

An Internship within Markets & Securities Services can provide the perfect insight into working in an international bank. Regardless of your degree subject, your skills and motivation could help you develop an exciting career whether that is focused on Sales, Trading, Global Research or Securities Services. For - Penultimate-year students (June/July start), or final-year students and recent graduates (for off-cycle Feb/Mar start) Duration - 5 to 16 weeks Areas - Sales, Trading, Research, Securities Services Start Date - June 2022 onwards Overview On our competitively paid internship, you'll experience life in either Markets (Sales and Trading), Global Research or Securities Services providing you with a well-rounded idea of what a career in Markets & Securities Services can offer. What you can expect Markets & Securities Services at HSBC provides Markets, Global Research and Securities Services requirements to major government, corporate and institutional clients worldwide, uniquely positioned to provide a bridge between emerging and developed markets. You'll work alongside industry specialists, learning how the different areas of Markets & Securities Services work together to serve the broad range of needs of our clients. You'll collaborate with a diverse community of peers who will encourage you to succeed. Our programme of training, delivered through interactive presentations, case studies and workshops, will help you keep up to date with the fast-paced environment of Markets & Securities Services. We look for determination and courageous thinking, and we'll reward your efforts with mutual support and a clear path for your future. What you will do After an induction, including tailored technical training, you'll have the chance to explore your interests in either Markets, Global Research or Securities Services Our Markets business provides Sales and Trading Services: In Sales, you will Develop an understanding of different asset classes and product types. You will also learn how the solutions we offer differ depending on client type and needs. Understand the importance of both strong external and internal relationships. Work closely not only with your Sales colleagues, but also with Trading and Global Research to ensure we deliver the best service to our clients. Learn how to formulate views, with the aim that you can present a trade idea by the end of your internship. You will build your communication skills by presenting market views and investment solutions. In Trading, you will Build your understanding of the various dynamics that drive markets. You will learn the correlations between various factors and get a feeling for what to look out for when trading a particular market. Learn about the broad range of products offered within our key asset classes: Foreign Exchange, Emerging Markets Rates and Commodities; Global Debt Markets; Equities; and Securities Financing, and understand why clients trade them. Assist in an analytical project or build new tools that support the desk. Understand the relationships between Sales, Structuring and Trading, as well as how this works to serve our clients. For those interested in our Global Research Internship, you will Work alongside a team of experts to identify investment opportunities to that support the needs of our clients. Learn how our Economists analyse global themes and trends in order to make economic and policy forecasts. For those interested in our Securities Services Internship, you will Gain insight into a number of areas such as custody services, investment operations, fund administration and middle office services. Training, support and industry advice will be available throughout your internship. Be part of our team, learning how we deliver regional and international services and handle end-to-end transactions in a way that protects our clients' interests. Work with peers and specialists to develop your skills and broaden your knowledge of Securities Services, and how to offer a better client service in a world that is more regulated and competitively challenging than ever. Who does this suit? You will get the opportunity to take great responsibility, while building on your personal and professional skills. We're looking for: Inquisitive minds. You should always be questioning ideas and curious to learn more about our products and services, enabling us to meet our clients' evolving needs Good networkers. We encourage you to work with clients, senior management, peers and our other teams internationally. This means you should be confident when communicating and show courage when presenting Opportunity takers. We're an international company with opportunities around the globe. Jumping at the chance to take on a challenging, yet rewarding project will show you've got the motivation to progress to the next level Team players. We encourage our people to work together. This means collaborating with colleagues to learn more about our products, asset classes and how to best interact with clients. Being able to work well in a team will help take your career further Learning and development We take your learning and development seriously so that you get the most out of your internship. Your time with us will begin with a one-week induction that will give you an overview of HSBC, our business and culture, and how Markets & Securities Services fits into the overall structure. After this, your placement will provide you with a combination of practical experience and classroom training. This will help you to develop your technical skills and give you a detailed insight into our markets. At the beginning of your internship, you'll be set measurable objectives and receive feedback throughout the 10 weeks. There will be many people you can call on for support. Your manager will be able to give you guidance on your career options. You'll be assigned a buddy to share ideas with and who you can call on for advice. There will be regular business and social events to attend so you can build a network of global contacts, which will prove invaluable to you in the future. We offer a market-competitive pay and benefits package according to your role and location. What can this lead to? Perform well and we'll consider you for our Markets & Securities Services Graduate Programme, where you will be able to complete rotations within your chosen business line (Markets, Global Research or Securities Services). Then you can specialise in an area you are passionate about, working to develop into a future leader in our international and ever-changing bank. Application openings will be: Opening Date (Period for Applying) UK Applications open: 1 September 2021 Closing Date (Period for Applying) UK Applications close: 5 January 2022

For: Candidates who have a placement year as part of their university degree Duration: 13 months Areas: Global Banking & Markets Start Date: June 2022 onwards Location: UK Overview Give yourself the edge over the competition and get a taste for life in one of the largest banking and financial services organisations in the world. With our Global Research Industrial Placement, you can spend 13 months in the UK learning how research affects our global operations and our diverse customer base. What you can expect On our paid 13-month industrial placement, you will learn how investment research is used to help our corporate and institutional customers. The research we do in Global Banking & Markets is important because of the confidence it gives our customers in our advice and services. You can expect to gain a better understanding of how we build client relationships using research to back up everything we do for customers. You will be a key member of the team with specific responsibilities, and will work alongside experienced professionals who are keen to share knowledge and help you develop. This 13-month placement will arm you with a practical knowledge of markets and investing, as well as teaching you how to present data, and communicate effectively with clients. These skills will become invaluable as you develop in the industry. What you will do No matter what degree you're doing, you'll become part of the team. You'll realise the importance of keeping on top of market news, economic data releases and day-to-day news flows, and learn about macroeconomic, sector and company-specific research, and how these affect the services we offer our clients. We will also help you understand our trade strategies, business targets and analytical methods by working with research analysts and economists, and expand your professional network through meetings with international teams in the US and the Asia-Pacific region. Who does this suit? We welcome people from different disciplines and backgrounds who bring the following qualities: Inquisitive learners. You should never be afraid to ask if you don't know. Being inquisitive and hungry for knowledge will help you become a successful researcher with a strong understanding of our business Motivated researchers. Having a determination to learn from those around you and to further your own career, and benefit the team, will be admired. We're international and we are looking for people who want to take advantage of our global network Analytical thinkers. Having a good eye for detail and a mind for analysing data will help you thrive from the start. But it's equally important that you understand your clients so that you can help them make the best decisions Opportunity takers. By completing extra training, working with new teams or taking on new and exciting projects, you'll get noticed by our senior leaders What can this lead to? At the completion of the industrial placement, you will have the opportunity to be considered for a graduate role within our Markets & Securities Services business.

Our Global Banking Internships will inspire you to apply your skills in an international business and allow you to explore your interests within either Corporate Banking, Investment Banking or Global Liquidity and Cash Management (GLCM) For - Penultimate-year students (June/July start), or final-year students and recent graduates (for off-cycle Feb/Mar start excluding GLCM) Duration - 5 to 16 weeks Areas - Corporate Banking, Corporate Banking (off-cycle), Investment Banking or Investment Banking (off-cycle), Global Liquidity and Cash Management (GLCM) Start Date - June 2022 What you can expect You will gain an introduction to one of the most dynamic areas of our business. We drive the growth of our clients' businesses through a balance of generating trust and analysing markets in order to raise capital. Whether you are in Corporate Banking or Investment Banking you will be involved in exciting projects that will give you an insight into how determination, courageous decision-making and logical thinking are essential to our work and how these businesses work collaboratively together. You will learn about the products and services we offer across our international network and connect with supportive colleagues in multiple areas. With their help and guidance, and some formal training, you will build your strengths so you can drive your development further. Global Liquidity and Cash Management is an exciting environment servicing the full range of HSBC clients from small local businesses to large corporates, other banks and governments spanning the globe. Here, you will have insight into how our colleagues work together to meet client needs; supporting them in optimising their cash flows, providing greater security, at a lower cost. You will learn how treasury functions look to optimise capital management, manage their surplus cash, optimise interest earnings, and manage global payables, receivables and everything in between. What you will do In Corporate Banking, you will gain first-hand experience of how our relationship managers, working closely with our product specialists, create innovative solutions to meet the banking needs of our largest corporate and institutional clients. You will have the opportunity to understand how we build trusted relationships with our clients, gain a great overview of the breadth of products HSBC can offer and see how we respond to our clients' need by deploying these products into tailored solutions across multiple countries. You will also see how we help the bank manage the risk inherent from dealing with these clients, to ensure we foster a sustainable business model. In Investment Banking, you can get a taste of how we work closely with clients to understand their long-term strategic goals. This enables us to deliver tailored financial and advisory solutions designed to meet the individual needs of our corporate, financial and public-sector clients. Working alongside industry experts, you'll develop a wide range of skills and knowledge. Within Global Liquidity and Cash Management (GLCM), you will build expertise in product development, business management, risk management and sales, alongside senior leaders and peers who are always willing to support you. Whether you know where you want your career to take you or not, GLCM opens a world of opportunities with exposure to large international clients and dynamic projects. You can take on the kind of responsibility you may never have experienced before. GLCM is committed to ensuring your internship gives you a thorough understanding of the opportunities available and a genuine sense of what life as an HSBC graduate would be like. Your time here will be challenging and you'll gain a breadth of experiences and gain a good understanding of what we do, from debt and equity capital raising, advisory, corporate lending, leveraged finance, asset and structured finance, real estate, infrastructure and project finance, and export credit. Who does this suit? We are looking for dedicated, courageous and curious people who are: Fast learners. You will collaborate with new people on constantly evolving projects to help our clients. Quickly building your knowledge will give you credibility when working with colleagues and solving client problems Intellectual curiosity. Our Global Banking business has a unique breadth of products in terms of what we offer and where we offer these solutions Strategic thinkers. We might be an international-focused bank, but it's critical to our success that we consider local strategies, becoming regional guides for our clients. This means having an analytical and strategic mind and focusing on client objectives Supportive team players. Teamwork is an important part of our business, and your development. Having a collaborative attitude will help you build a network of peers who are there to support you, and be supported too Learning and development We take your learning and development seriously so that you get the most out of your internship. Your time with us will begin with a one-week induction that will give you an overview of HSBC, our business and culture, and how Global Banking fits into the overall structure. After this, your placement will provide you with a combination of practical experience and classroom training. This will help you to develop your technical skills and give you a detailed insight into our markets. At the beginning of your internship, you'll be set measurable objectives and receive feedback throughout the 10 weeks. There will be many people you can call on for support. Your manager will be able to give you guidance on your career options. You'll be assigned a mentor who will help you to get the most out of the experience, and a buddy to share ideas with and who you can call on for advice. There will be regular business and social events to attend so you can build a network of global contacts, which will prove invaluable to you in the future. We offer a market-competitive pay and benefits package according to your role and location. What can this lead to? Perform well and you'll be considered for our Global Banking Graduate Programme, where you will specialise in either Corporate Banking, Investment Banking or Global Liquidity and Cash Management gaining a further understanding of that business area. You will learn more about our products and services, and how you can provide sound advice for clients. Bring the right mindset and this internship could potentially lead you on a challenging and rewarding journey. Application openings will be: Opening Date (Period for Applying) UK Applications open: 1 September 2021 Closing Date (Period for Applying) UK Applications close: 5 January 2022

Whatever degree discipline you are studying, your skills and passions have a place at HSBC. With our Spring Insight Programme in the UK, you can learn about the opportunities and benefits of working in international banking, and meet world-class business leaders who share an interest in your career. We encourage you to apply for this programme as soon as possible as we recruit on a rolling basis and may close applications before the advertised date if all vacancies are filled. Overview On our four-day programme, we will give you a taste of life in a dynamic and diverse global bank, showing you what it is like to work in the exciting business areas within our Global Banking & Markets business. What you can expect This programme will help you when it comes to deciding which banking career route interests you and what area you might like to pursue in the future. You can build your understanding of the different areas of our business, receive behavioural skills training, take part in case study sessions, attend networking events, and see what our experts do on a daily basis. You will also have the opportunity to meet senior leaders and peers who are there to improve your learning experience. What you will do During this programme, you can discover where your skills and passions fit best by immersing yourself in some hands-on tasks, interactive learning sessions, skills workshops, and work shadowing. You will hear from senior leaders and professionals from our core business areas within our Global Banking & Markets business. You will also get an insight into how we work in each area, from the importance of teamwork and communication skills needed to build client relationships, to the in-depth understanding of analysis and modelling needed to interpret market data for our clients. No matter what you are currently studying, our Spring Insight Programme is developed to help inform your future career choices. The experience will allow you to not only learn about HSBC, but also to learn a bit about yourself. Who does this suit? We are looking for motivated, courageous and curious individuals who are: Inquisitive learners. Being able to ask questions shows that you are willing to learn, so we are looking for those who are hungry for knowledge and a holistic experience of the business Diverse thinkers. During the programme, we will invite you to get involved in a range of activities. You should be keen to share ideas, bringing a fresh outlook to each task Supportive communicators. We will introduce you to lots of new people during your time with us. Having a collaborative attitude will help you to solve problems quickly as a team and start to build a network of peers who are there to support you, and be supported too Opportunity takers. We accept new challenges every day and we want you to do the same. You should volunteer for any tasks available to you during this programme to get a real taste of life at HSBC What can this lead to? If our Spring Insight Programme inspires you, now is the time to start thinking about a future internship with us. If you show the right skills and enthusiasm, this could be your opportunity to be fast-tracked to the final stages of assessment for an internship the following year. It could be the start of an exciting and successful career with us. Application openings will be: Opening Date (Period for Applying) UK Applications open: 1 September 2021 Closing Date (Period for Applying) UK Applications close: 7 January 2022

Commercial Banking In Commercial Banking (CMB), our global reach and expertise helps approximately 1.3 million customers to thrive and grow, ranging from small enterprises focused on their domestic market to large companies operating internationally. Through our relationship managers and digital capabilities, we provide our customers with cross-border trade and treasure services, help them become more sustainable and enable access to products and services offered by other parts of the HSBC Group. We connect entrepreneurial businesses to opportunities by meeting their day-to-day financial needs, supporting them with working capital, term loans and acquisition or project finance as well as providing the digital tools to help them manage their finances efficiently. We value difference, we succeed together, we take responsibility and we get things done. Wealth and Personal Banking In Wealth and Personal Banking (WPB), we help customers across the world with the management of their day-to-day finances and savings. Wealth and Personal Banking supports individuals, families, business owners, investors and entrepreneurs. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We support customers through our branch network, self-service terminals, telephone service centres, and internet and mobile banking. We value difference, we succeed together, we take responsibility and we get things done. Overview: On our competitively-paid Industrial Placement, you will complete a 12-month placement located in one of our offices in Birmingham, Chester or Leeds (subject to business requirements) within a strategic priority role within HSBC UK. You will learn how we serve our customers and the importance of understanding their needs to achieve our ambition - to be the preferred international financial partner for our clients. What you will do: As a Business Support Officer, you will support the management and execution of the strategic priorities of HSBC UK. You will gain exposure across our business to build your knowledge of how we work collaboratively to achieve our purpose - opening up a world of opportunity, and understand how you can contribute to this and make a positive impact. Some of your responsibilities will include: Project management to support the deliverables of the team. Business support such as minute taking, preparing meeting packs and briefing documents. Delivering internal presentations and papers at executive meetings. Managing internal stakeholders across the business You will develop the following skills: Commercial awareness Self-awareness Interpersonal skills Presentation and project management Influencing and managing upwards Developing a growth mind-set Developing resilience Business appropriate communication Who will this role suit? To be successful in this role, you should meet the following requirements: Demonstrate strong communication skills which will enable you to engage in effective conversations and build strong connections Be resilient to a continuous changing environment. Willingness to learn and take on new opportunities. Driven and proactive, taking ownership of your own self-development. Ability to bring new ideas and perspectives to the table. What can this lead to? If you excel on your Industrial Placement, you could be considered for our UK Graduate Programme. Here, you will not only develop your skills in people management and customer service, but also you will learn new ways of working in our teams, taking a step closer to a professional career within HSBC UK. Application Criteria Based on your current results you must be on track to receive a minimum of a 2:1 undergraduate degree classification/ 3.2 GPA or higher or overseas equivalent to this. We review mitigating circumstances on a case-by-case basis. You must be in your penultimate-year of your undergraduate degree. Expected Graduation Year 2023. The location for this role is UK wide and you will not be able to choose your location therefore, you must be able to commit to being nationally mobile and be available to undertake the travel required for this role. You can only apply for one HSBC Programme each year. By the time of starting employment, successful candidates must have permission to work in the UK for the entirety of the program. You will be fluent in English and be legally permitted to work in the UK