We are currently seeking an ambitious individual to join our team as an Uncleared Margin Rule Valuations Analyst, working together with colleagues to define, manage and achieve divisional business targets. Role Purpose The Uncleared Margin Valuations team within the Collateral and Risk team of Markets Security Services MSS Operations at HSBC are expected to control, calculate, monitor, and report the BCBS 261 initial margin regulatory requirement at regional and group level. The daily exchange of Initial Margin under the BCBS 261 requirement has been Live since 01/09/2016. Hence, the requirement to engage in the extensive development and running of the end to end process flow of the daily IM exchange. In this role, you will: Review and understand the regulatory framework for BCBS 261 work with stakeholders on the End to End delivery of the regulatory initial margin Engage in dispute resolution, investigating and resolving complex calculation problems Work with Collateral Management, Front Office and Quantitative Analyst stakeholders to investigate and resolve calculation issues Participate in the enhancing and contributing to the governance framework maintained to manage regulatory IM requirements. Be involved in reviewing and assessing the impact of regulatory or internal changes impacting the IM calculations work as part of a global team split across 3 locations Qualifications To be successful in the role, you should meet the following requirements: Market Risk Management associate level or experience in calculating and validating uncleared derivative initial margin using the SIMM model Analytical mindset Ability to work to deadlines and to manage competing priorities Team engagement experience of small to medium size teams. Strong knowledge of the derivative products (FX, Equity and Fixed Income). Self-motivated market risk management professional who enjoys learning about financial risks, collaborating within a team and interacting with the Front Office and other stakeholders on a daily basis. Knowledge of financial products and key market risk concepts, such as risk sensitivities, VaR, scenario analysis and capital is required. Candidates must demonstrate diligence as well as strong investigative skills. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. Recruitment Helpdesk: Email: Telephone:
Jun 28, 2025
Full time
We are currently seeking an ambitious individual to join our team as an Uncleared Margin Rule Valuations Analyst, working together with colleagues to define, manage and achieve divisional business targets. Role Purpose The Uncleared Margin Valuations team within the Collateral and Risk team of Markets Security Services MSS Operations at HSBC are expected to control, calculate, monitor, and report the BCBS 261 initial margin regulatory requirement at regional and group level. The daily exchange of Initial Margin under the BCBS 261 requirement has been Live since 01/09/2016. Hence, the requirement to engage in the extensive development and running of the end to end process flow of the daily IM exchange. In this role, you will: Review and understand the regulatory framework for BCBS 261 work with stakeholders on the End to End delivery of the regulatory initial margin Engage in dispute resolution, investigating and resolving complex calculation problems Work with Collateral Management, Front Office and Quantitative Analyst stakeholders to investigate and resolve calculation issues Participate in the enhancing and contributing to the governance framework maintained to manage regulatory IM requirements. Be involved in reviewing and assessing the impact of regulatory or internal changes impacting the IM calculations work as part of a global team split across 3 locations Qualifications To be successful in the role, you should meet the following requirements: Market Risk Management associate level or experience in calculating and validating uncleared derivative initial margin using the SIMM model Analytical mindset Ability to work to deadlines and to manage competing priorities Team engagement experience of small to medium size teams. Strong knowledge of the derivative products (FX, Equity and Fixed Income). Self-motivated market risk management professional who enjoys learning about financial risks, collaborating within a team and interacting with the Front Office and other stakeholders on a daily basis. Knowledge of financial products and key market risk concepts, such as risk sensitivities, VaR, scenario analysis and capital is required. Candidates must demonstrate diligence as well as strong investigative skills. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. Recruitment Helpdesk: Email: Telephone:
Join a digital first bank that's powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture. You'll learn and expand your skills, plus we will support you every step of the way as you grow your career. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role, you will: Be key contributor into Power BI strategy, roadmap and architecture Manage Power BI administration, security and compliance inline with security and governance standards Design scalable, resilient and compliant Power BI Solutions Build and deploy Power BI Dashboards inline with DevOps/Agile principals Create artifacts, PoCs, proposals and present to stakeholders and at various forums To be successful in this role, you should meet the following requirements: Experience in managing risk and controls Experience in creation of architectural artifacts and designs Strong experience in design and implementation of projects on Power BI (Including dashboards, gateways, capacities, licensing, integrations) Knowledge of Power Platform (Including DataVerse) and Dynamics 365 is desirable This role is based in Sheffield. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:
Jun 27, 2025
Full time
Join a digital first bank that's powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture. You'll learn and expand your skills, plus we will support you every step of the way as you grow your career. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role, you will: Be key contributor into Power BI strategy, roadmap and architecture Manage Power BI administration, security and compliance inline with security and governance standards Design scalable, resilient and compliant Power BI Solutions Build and deploy Power BI Dashboards inline with DevOps/Agile principals Create artifacts, PoCs, proposals and present to stakeholders and at various forums To be successful in this role, you should meet the following requirements: Experience in managing risk and controls Experience in creation of architectural artifacts and designs Strong experience in design and implementation of projects on Power BI (Including dashboards, gateways, capacities, licensing, integrations) Knowledge of Power Platform (Including DataVerse) and Dynamics 365 is desirable This role is based in Sheffield. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:
Middle Office Desk Support London / Hybrid 6-month contract £350.00 p/d PAYE HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. We are currently seeking an individual for a Middle Office Desk Support role. The role is within the Equites Middle Office function within Market Securities Services Operations. The team covers Cash Equity, Equity Derivatives and Securities Financing. Securities Financing encompasses Prime Finance, Delta One trading, Stock borrowing and Lending, and Collateral Treasury trading. The primary purpose will be to provide proximity operational support to the Cash Equity and Prime Finance desks. There will be scope to cover other areas of Equity Derivatives in due course. In this role, you will: Oversee Trade Bookings exceptions, verification, and control monitoring of exception trade flow Manage Cash and Prime Client trade flow and desks interaction to resolve T0 and T+1 exceptions. Trade lifecycle management including corporate action processing, fixings, coupon calculations, trigger monitoring, break clause and expiry monitoring. Liaison with our settlement teams regarding unsettled Securities, Cash Flows, outstanding Trades and reconciliation issues. Work closely with extended team based in Manila, Paris, New York, London and Hong Kong. Drive to improve operational robustness and risk reduction. Requirements: Demostrate good understanding of the Equity business and products. Strong understanding of operational risk Experience of working in a trade support role covering equity or debt securities is desirable but not essential Relevant experience of dealing with Front Office stakeholders Understanding of Trade lifecycle events including corporate actions events would be beneficial Pro active, confident and self-motivated with the ability to problem solve and work under pressure within a fast paced environment Strong teamwork skills Strong written and verbal communication skills If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days then we will not be progressing with your application. Thank you for your understanding
Jun 27, 2025
Full time
Middle Office Desk Support London / Hybrid 6-month contract £350.00 p/d PAYE HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. We are currently seeking an individual for a Middle Office Desk Support role. The role is within the Equites Middle Office function within Market Securities Services Operations. The team covers Cash Equity, Equity Derivatives and Securities Financing. Securities Financing encompasses Prime Finance, Delta One trading, Stock borrowing and Lending, and Collateral Treasury trading. The primary purpose will be to provide proximity operational support to the Cash Equity and Prime Finance desks. There will be scope to cover other areas of Equity Derivatives in due course. In this role, you will: Oversee Trade Bookings exceptions, verification, and control monitoring of exception trade flow Manage Cash and Prime Client trade flow and desks interaction to resolve T0 and T+1 exceptions. Trade lifecycle management including corporate action processing, fixings, coupon calculations, trigger monitoring, break clause and expiry monitoring. Liaison with our settlement teams regarding unsettled Securities, Cash Flows, outstanding Trades and reconciliation issues. Work closely with extended team based in Manila, Paris, New York, London and Hong Kong. Drive to improve operational robustness and risk reduction. Requirements: Demostrate good understanding of the Equity business and products. Strong understanding of operational risk Experience of working in a trade support role covering equity or debt securities is desirable but not essential Relevant experience of dealing with Front Office stakeholders Understanding of Trade lifecycle events including corporate actions events would be beneficial Pro active, confident and self-motivated with the ability to problem solve and work under pressure within a fast paced environment Strong teamwork skills Strong written and verbal communication skills If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days then we will not be progressing with your application. Thank you for your understanding
Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC Asset Management (AM), the investment management business of the HSBC Group, serves HSBC's worldwide customer base of retail and private clients, intermediaries, corporates, and institutions invested in both segregated accounts and pooled funds. HSBC Asset Management connects clients with investment opportunities globally through an international network of offices in approximately 30 countries, delivering global capabilities with local market insight. We have an opportunity within HSBC Asset Management for a Quantitative Research Developer (Equities). The Equity Quantitative Research team plays a central role in developing new equity strategies and ensuring existing funds align with our core investment process. The role involves liaising with senior desk heads and CIOs in London and abroad. The role holder must be confident, articulate, and credible when discussing quant strategies and capable of delivering high-quality results under time pressure. This role focuses on developing Visualiser, HSBC's proprietary active equity research platform. The role requires high-level knowledge of full-stack software development, experience with database structures, and familiarity with standard software development practices such as code versioning, documentation, Agile methodology, and IT process flows. In this role, you will: Contribute to the design, build, test, and support of Visualiser, including functional analysis of data, systems, and interfaces. Participate in research projects through data analysis, model design, building, verification, and presentation. Ensure that research team requirements are successfully delivered, reviewed, and signed off. Translate business requests into functional requirements and implement effective solutions. Collaborate with Operations, Services, and Technology teams to deliver innovative software solutions. To be successful, you should meet the following essential requirements: Extensive experience and qualifications in a quantitative role, preferably within financial services. Senior-level knowledge of full-stack software development and integrated platform design. Deep understanding of database structures (SQL Server, Postgres, etc.) and ability to communicate business requirements clearly. Strong practices in software development, including version control, documentation, Agile, and IT processes. High proficiency in C#. Advanced education in a quantitative discipline with strong analytical and problem-solving skills. This role is based at HSBC's London office with a hybrid working pattern. HSBC values diversity and inclusion, creating workplaces that are accessible and welcoming to all, regardless of gender, ethnicity, disability, religion, sexual orientation, or age. We are a Disability Confident Leader and will offer interviews to qualified candidates with disabilities, long-term conditions, or neurodivergence who meet the role criteria. If you need accommodations during the recruitment process, please contact our Recruitment Helpdesk.
Jun 27, 2025
Full time
Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC Asset Management (AM), the investment management business of the HSBC Group, serves HSBC's worldwide customer base of retail and private clients, intermediaries, corporates, and institutions invested in both segregated accounts and pooled funds. HSBC Asset Management connects clients with investment opportunities globally through an international network of offices in approximately 30 countries, delivering global capabilities with local market insight. We have an opportunity within HSBC Asset Management for a Quantitative Research Developer (Equities). The Equity Quantitative Research team plays a central role in developing new equity strategies and ensuring existing funds align with our core investment process. The role involves liaising with senior desk heads and CIOs in London and abroad. The role holder must be confident, articulate, and credible when discussing quant strategies and capable of delivering high-quality results under time pressure. This role focuses on developing Visualiser, HSBC's proprietary active equity research platform. The role requires high-level knowledge of full-stack software development, experience with database structures, and familiarity with standard software development practices such as code versioning, documentation, Agile methodology, and IT process flows. In this role, you will: Contribute to the design, build, test, and support of Visualiser, including functional analysis of data, systems, and interfaces. Participate in research projects through data analysis, model design, building, verification, and presentation. Ensure that research team requirements are successfully delivered, reviewed, and signed off. Translate business requests into functional requirements and implement effective solutions. Collaborate with Operations, Services, and Technology teams to deliver innovative software solutions. To be successful, you should meet the following essential requirements: Extensive experience and qualifications in a quantitative role, preferably within financial services. Senior-level knowledge of full-stack software development and integrated platform design. Deep understanding of database structures (SQL Server, Postgres, etc.) and ability to communicate business requirements clearly. Strong practices in software development, including version control, documentation, Agile, and IT processes. High proficiency in C#. Advanced education in a quantitative discipline with strong analytical and problem-solving skills. This role is based at HSBC's London office with a hybrid working pattern. HSBC values diversity and inclusion, creating workplaces that are accessible and welcoming to all, regardless of gender, ethnicity, disability, religion, sexual orientation, or age. We are a Disability Confident Leader and will offer interviews to qualified candidates with disabilities, long-term conditions, or neurodivergence who meet the role criteria. If you need accommodations during the recruitment process, please contact our Recruitment Helpdesk.
Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Global Private Banking business provides banking, investment and wealth management solutions to help high net worth clients and their families achieve their ambitions. We also advise on topics including wealth planning, alternative investments and family governance. Our experts in philanthropy support clients in their objectives to have a positive impact on society. Moving across the business allows you to access tailored professional development opportunities and our excellent benefits packages. The Senior Relationship Manager role will operate at director level and will be required to source, develop, and proactively manage a reputable and long-term profitable portfolio of high-net-worth clients and family offices, when applicable. You will provide relationship management and business development activities with Middle East clients, primarily based in Kuwait and Bahrain, utilizing the full range of company products and services. This role will also involve interacting with other parts of Private Banking and the Group for mutual benefit, as well as assisting the Market Head in executing the market strategy. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay, support upon return to work, and a contributory pension scheme with a generous employer contribution. In this role, you will: Grow revenue, increase Assets Under Management (AUM), and attract net new money (NNM), leveraging brand, channels, and the RM network. Collaborate with Investment Counsellors, Wealth Planners, and other relevant teams such as Product Specialists to develop client relationships. Maintain an understanding of economic, business, tax, property, legal, and other relevant matters appropriate to the client base. Lead by example through high financial results and provide coaching to other RMs to support their professional development. Work closely with other bank departments to uphold HSBC internal control standards, including timely implementation of audit points and addressing issues raised by regulators. Follow up on all risk and compliance issues (such as CCR, KYC, Compliance requests, Risk Management requests, Internal Audit requests). To be successful, you should meet the following requirements: Extensive relationship management experience within Private Banking is essential. A proven track record in asset gathering, growth, and revenue generation for clients in Kuwait and Bahrain. Strong communication skills for client interaction and problem solving. Ability to conduct financial and statistical analysis effectively. Excellent customer service skills with attention to detail and creative problem-solving abilities. Ideally, already hold the RDR Level 4 qualification, with a goal to achieve Level 6 within 12 months of joining. Arabic language skills are a plus but not required. This role is based in London. At HSBC, we value diverse perspectives and are committed to creating inclusive workplaces. Our recruitment processes are accessible to everyone, regardless of gender, ethnicity, disability, religion, sexual orientation, or age. We are proud to be a Disability Confident Leader and will offer interviews to candidates with disabilities, long-term conditions, or neurodivergence who meet the role's minimum criteria. If you need adjustments to apply or during the interview process, please contact our Recruitment Helpdesk.
Jun 26, 2025
Full time
Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Global Private Banking business provides banking, investment and wealth management solutions to help high net worth clients and their families achieve their ambitions. We also advise on topics including wealth planning, alternative investments and family governance. Our experts in philanthropy support clients in their objectives to have a positive impact on society. Moving across the business allows you to access tailored professional development opportunities and our excellent benefits packages. The Senior Relationship Manager role will operate at director level and will be required to source, develop, and proactively manage a reputable and long-term profitable portfolio of high-net-worth clients and family offices, when applicable. You will provide relationship management and business development activities with Middle East clients, primarily based in Kuwait and Bahrain, utilizing the full range of company products and services. This role will also involve interacting with other parts of Private Banking and the Group for mutual benefit, as well as assisting the Market Head in executing the market strategy. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay, support upon return to work, and a contributory pension scheme with a generous employer contribution. In this role, you will: Grow revenue, increase Assets Under Management (AUM), and attract net new money (NNM), leveraging brand, channels, and the RM network. Collaborate with Investment Counsellors, Wealth Planners, and other relevant teams such as Product Specialists to develop client relationships. Maintain an understanding of economic, business, tax, property, legal, and other relevant matters appropriate to the client base. Lead by example through high financial results and provide coaching to other RMs to support their professional development. Work closely with other bank departments to uphold HSBC internal control standards, including timely implementation of audit points and addressing issues raised by regulators. Follow up on all risk and compliance issues (such as CCR, KYC, Compliance requests, Risk Management requests, Internal Audit requests). To be successful, you should meet the following requirements: Extensive relationship management experience within Private Banking is essential. A proven track record in asset gathering, growth, and revenue generation for clients in Kuwait and Bahrain. Strong communication skills for client interaction and problem solving. Ability to conduct financial and statistical analysis effectively. Excellent customer service skills with attention to detail and creative problem-solving abilities. Ideally, already hold the RDR Level 4 qualification, with a goal to achieve Level 6 within 12 months of joining. Arabic language skills are a plus but not required. This role is based in London. At HSBC, we value diverse perspectives and are committed to creating inclusive workplaces. Our recruitment processes are accessible to everyone, regardless of gender, ethnicity, disability, religion, sexual orientation, or age. We are proud to be a Disability Confident Leader and will offer interviews to candidates with disabilities, long-term conditions, or neurodivergence who meet the role's minimum criteria. If you need adjustments to apply or during the interview process, please contact our Recruitment Helpdesk.
Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth Management teams provide a range of services to HSBC customers, suppo click apply for full job details
Jun 23, 2025
Full time
Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth Management teams provide a range of services to HSBC customers, suppo click apply for full job details
Regional Head of Client Management, Europe and Americas Brand: HSBC Area of Interest: Commercial Banking Location: London, GB, E14 5HQ Work style: Hybrid Worker If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. GTS's vision is to 'connect the world through trade' by bringing the future of trade to our clients through Global Trade Solutions. Trade is changing, clients need us more than ever, and new models and capabilities are needed to compete. For our customers, we need to remain committed to being strategic partners, global connectors, and innovative problem solvers to help businesses and economies grow. We are currently seeking an experienced individual to join this team in the role of Regional Head of Client Management, Europe and Americas. In this role, you will: Lead a team of client managers across Europe and the Americas to deliver best-in-class client management support to GTS clients, working in close collaboration with GTS sales managers Proactively engage clients in cooperation with sales managers and take an active ownership in portfolio growth Deliver the Target Operating Model for GTS Client Management in coordination with Sales and Operations, with an emphasis on the client journey and giving frontline teams the bandwidth to drive sales intensity and focus on client co-creation Promote a culture of professionalism and leadership in a client-facing environment, whilst embedding new growth-focused roles and responsibilities in the client management team Drive innovation and industry-leading practices in the development and delivery of client managements methodologies, tools, third-party technology and techniques Focus on governance and controls, including the effective management of financial and non-financial risks as part of deal and transaction execution Develop and execute the wider GTS Europe and Americas strategy in cooperation with the management team development and execution, Continuously improve ways of working, leveraging client and employee feedback to maximise franchise value To be successful in this role you should meet the following requirements: In-depth experience in a client-facing environment, evidencing the ability to build and maintain client relationships Extensive banking and relationship management experience including an in-depth knowledge of the Trade Solutions Proven ability to provide clear leadership and direction, to motivate and guide a team towards achieving client goals and operational excellence, in the context of a global business/product Highly developed communication and influencing skills with a range of stakeholders including senior management Developed management skills, with experience in team building and managing a wide range of subjects on a global scale. Experience building, developing and leading a multi-cultural team. Experience working collaboratively in a cross-functional environment, driving a cohesive and client-focused approach Ability with identifying and resolving problems whilst maintaining budgets, time scales and quality of output in challenging environments The base location of this role is London operating a Hybrid working model. Continue to grow with our internal opportunities. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:
Jun 17, 2025
Full time
Regional Head of Client Management, Europe and Americas Brand: HSBC Area of Interest: Commercial Banking Location: London, GB, E14 5HQ Work style: Hybrid Worker If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. GTS's vision is to 'connect the world through trade' by bringing the future of trade to our clients through Global Trade Solutions. Trade is changing, clients need us more than ever, and new models and capabilities are needed to compete. For our customers, we need to remain committed to being strategic partners, global connectors, and innovative problem solvers to help businesses and economies grow. We are currently seeking an experienced individual to join this team in the role of Regional Head of Client Management, Europe and Americas. In this role, you will: Lead a team of client managers across Europe and the Americas to deliver best-in-class client management support to GTS clients, working in close collaboration with GTS sales managers Proactively engage clients in cooperation with sales managers and take an active ownership in portfolio growth Deliver the Target Operating Model for GTS Client Management in coordination with Sales and Operations, with an emphasis on the client journey and giving frontline teams the bandwidth to drive sales intensity and focus on client co-creation Promote a culture of professionalism and leadership in a client-facing environment, whilst embedding new growth-focused roles and responsibilities in the client management team Drive innovation and industry-leading practices in the development and delivery of client managements methodologies, tools, third-party technology and techniques Focus on governance and controls, including the effective management of financial and non-financial risks as part of deal and transaction execution Develop and execute the wider GTS Europe and Americas strategy in cooperation with the management team development and execution, Continuously improve ways of working, leveraging client and employee feedback to maximise franchise value To be successful in this role you should meet the following requirements: In-depth experience in a client-facing environment, evidencing the ability to build and maintain client relationships Extensive banking and relationship management experience including an in-depth knowledge of the Trade Solutions Proven ability to provide clear leadership and direction, to motivate and guide a team towards achieving client goals and operational excellence, in the context of a global business/product Highly developed communication and influencing skills with a range of stakeholders including senior management Developed management skills, with experience in team building and managing a wide range of subjects on a global scale. Experience building, developing and leading a multi-cultural team. Experience working collaboratively in a cross-functional environment, driving a cohesive and client-focused approach Ability with identifying and resolving problems whilst maintaining budgets, time scales and quality of output in challenging environments The base location of this role is London operating a Hybrid working model. Continue to grow with our internal opportunities. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:
Area of Interest: Investment Banking, Markets, and Research Location: London, GB, E14 5HQ Work style: Office Worker Some careers open more doors than others. If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. HSBC Market & Securities Services (MSS) provides comprehensive global, regional and domestic fund services including fund administration, global custody and sub-custody settlement and services. Securities Lending Operations is a dynamic department that works with partners across the HSBC Global Banking and Markets business to deliver Securities Lending solutions to clients. In this role you will: - Responsible for market making for CDS index and managing the macro trading. - Provides timely and accurate execution of trades for the Bank's targeted clients in assigned area. - Effectively maintains various risk positions whilst adhering to the Bank's risk appetite. - Achieves revenue, hit ratio and return targets set by management. - Ensures correct ticket entry and order routing, maintains communication with sales desk and assists in resolving any settlement problems, ensures ticket entry completion and provides general trade support, as necessary. - Provides pricing to sales force and clients in line with the Bank's policies. - Ensures all trades are booked to front office position keeping system in accordance with internal policy and regulatory requirements. - Reviews daily and/or monthly reports, as assigned. - Ensuring that all transactions deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets; and are in line with the HSBC Code of Conduct. To be successful you should meet the following requirements: -Market making experience, detailed knowledge of all aspects of business' trading area. - Proven exposure to CDS Index and Macro trading products. - Education in Finance related field, or equivalent work-related experience. - Excellent verbal and written communication skills, with very strong analytical skills. - Ability to multi-task and to work well under pressure, strong problem-solving and decision-making skills. - Able to understand and manage complex and diverse instruments. This role is based in London. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Jun 13, 2025
Full time
Area of Interest: Investment Banking, Markets, and Research Location: London, GB, E14 5HQ Work style: Office Worker Some careers open more doors than others. If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. HSBC Market & Securities Services (MSS) provides comprehensive global, regional and domestic fund services including fund administration, global custody and sub-custody settlement and services. Securities Lending Operations is a dynamic department that works with partners across the HSBC Global Banking and Markets business to deliver Securities Lending solutions to clients. In this role you will: - Responsible for market making for CDS index and managing the macro trading. - Provides timely and accurate execution of trades for the Bank's targeted clients in assigned area. - Effectively maintains various risk positions whilst adhering to the Bank's risk appetite. - Achieves revenue, hit ratio and return targets set by management. - Ensures correct ticket entry and order routing, maintains communication with sales desk and assists in resolving any settlement problems, ensures ticket entry completion and provides general trade support, as necessary. - Provides pricing to sales force and clients in line with the Bank's policies. - Ensures all trades are booked to front office position keeping system in accordance with internal policy and regulatory requirements. - Reviews daily and/or monthly reports, as assigned. - Ensuring that all transactions deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets; and are in line with the HSBC Code of Conduct. To be successful you should meet the following requirements: -Market making experience, detailed knowledge of all aspects of business' trading area. - Proven exposure to CDS Index and Macro trading products. - Education in Finance related field, or equivalent work-related experience. - Excellent verbal and written communication skills, with very strong analytical skills. - Ability to multi-task and to work well under pressure, strong problem-solving and decision-making skills. - Able to understand and manage complex and diverse instruments. This role is based in London. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Join our Award-Winning Credit Risk Team Are you a data driven problem solver passionate about improving customer outcomes and managing risk responsibly? We're looking for a Lead Credit Risk Analyst to join our high-performing team supporting Wealth and Personal Banking initiatives across HSBC, M&S bank and first direct. This is your chance to contribute to strategy design, drive portfolio performance and help shape the future of unsecured lending products. As part of a collaborative, award winning team (winners of Best Use of Data Analytics - FSTech Awards 2025), you'll work on complex projects with real impact - leading analytical work, improving credit strategies and supporting business growth. You will play a key role in driving data-led decisions and strategy design for unsecured retail portfolios. Reporting to the Portfolio Manager, you'll have ownership over analytical initiatives and portfolio projects that shape how we lend, manage risk, and improve customer outcomes. This is a high-impact role offering variety and challenge, with the opportunity to influence strategic direction across credit lifecycle decisions, including acquisitions, account management, and customers in financial difficulty. What You'll Be Doing: Develop, enhance and maintain credit risk strategies that enable high-quality, data-driven decision-making, balancing customer needs and business objectives. Drive complex analytical projects from inception to completion with minimal supervision, ensuring outcomes are insightful, actionable and aligned with business goals. Clearly communicating conclusions and proposals, factoring in risk, reward, and customer impact, and working collaboratively to drive informed decisions. Actively challenge existing policies and practices by offering clear, evidence-based insights to drive better portfolio outcomes in alignment with overall business goals. Evaluate portfolio performance against agreed performance indicators, identifying areas of concern or opportunity to ensure sustainable and responsible growth. Ensure risks and issues are identified, tracked and addressed in a timely and transparent manner, collaborating with relevant stakeholders to maintain strong governance and accountability across the portfolio. Create an inclusive and inspiring environment that motivates individuals to perform at their best. You'll ensure strong team engagement, enhancing knowledge, skills and confidence to enable a collaborative culture. Build strong relationships across the wider organisation, offering insight and leadership to influence change and drive improvements in customer outcomes, acting as a role model for HSBC values and behaviours. What You'll Bring: Essential experience in Retail Credit Risk, with a focus on credit strategy or portfolio management. Strong technical and analytical skills, with proficiency with SAS, SQL, VBA, or Python, to process large datasets, generate insights and drive decision-making. Track record in delivering successful cross-functional projects, with strong attention to detail and a structured approach to problem-solving. A strong understanding of retail credit products and consumer lending regulations (FCA), with experience of applying these in an unsecured consumer lending context. Excellent communication and stakeholder management skills, with the ability to influence, collaborate and drive action. A passion for leadership and people development, with the ability to coach, inspire, and motivate a team. A degree or qualification in an analytical, numerical or technical field, or equivalent practical experience. What We Offer: Access to a wide range of learning and development to support your career. A culture that values collaboration, inclusion and personal growth. Flexibility and support to help you succeed - wherever your career takes you A supportive environment where you can make a real impact on how we manage risk and support our customers. This opportunity is a hybrid role based in Birmingham, Chester, Leeds or Sheffield (there is a requirement to attend the office 60% of the time). Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Jun 07, 2025
Full time
Join our Award-Winning Credit Risk Team Are you a data driven problem solver passionate about improving customer outcomes and managing risk responsibly? We're looking for a Lead Credit Risk Analyst to join our high-performing team supporting Wealth and Personal Banking initiatives across HSBC, M&S bank and first direct. This is your chance to contribute to strategy design, drive portfolio performance and help shape the future of unsecured lending products. As part of a collaborative, award winning team (winners of Best Use of Data Analytics - FSTech Awards 2025), you'll work on complex projects with real impact - leading analytical work, improving credit strategies and supporting business growth. You will play a key role in driving data-led decisions and strategy design for unsecured retail portfolios. Reporting to the Portfolio Manager, you'll have ownership over analytical initiatives and portfolio projects that shape how we lend, manage risk, and improve customer outcomes. This is a high-impact role offering variety and challenge, with the opportunity to influence strategic direction across credit lifecycle decisions, including acquisitions, account management, and customers in financial difficulty. What You'll Be Doing: Develop, enhance and maintain credit risk strategies that enable high-quality, data-driven decision-making, balancing customer needs and business objectives. Drive complex analytical projects from inception to completion with minimal supervision, ensuring outcomes are insightful, actionable and aligned with business goals. Clearly communicating conclusions and proposals, factoring in risk, reward, and customer impact, and working collaboratively to drive informed decisions. Actively challenge existing policies and practices by offering clear, evidence-based insights to drive better portfolio outcomes in alignment with overall business goals. Evaluate portfolio performance against agreed performance indicators, identifying areas of concern or opportunity to ensure sustainable and responsible growth. Ensure risks and issues are identified, tracked and addressed in a timely and transparent manner, collaborating with relevant stakeholders to maintain strong governance and accountability across the portfolio. Create an inclusive and inspiring environment that motivates individuals to perform at their best. You'll ensure strong team engagement, enhancing knowledge, skills and confidence to enable a collaborative culture. Build strong relationships across the wider organisation, offering insight and leadership to influence change and drive improvements in customer outcomes, acting as a role model for HSBC values and behaviours. What You'll Bring: Essential experience in Retail Credit Risk, with a focus on credit strategy or portfolio management. Strong technical and analytical skills, with proficiency with SAS, SQL, VBA, or Python, to process large datasets, generate insights and drive decision-making. Track record in delivering successful cross-functional projects, with strong attention to detail and a structured approach to problem-solving. A strong understanding of retail credit products and consumer lending regulations (FCA), with experience of applying these in an unsecured consumer lending context. Excellent communication and stakeholder management skills, with the ability to influence, collaborate and drive action. A passion for leadership and people development, with the ability to coach, inspire, and motivate a team. A degree or qualification in an analytical, numerical or technical field, or equivalent practical experience. What We Offer: Access to a wide range of learning and development to support your career. A culture that values collaboration, inclusion and personal growth. Flexibility and support to help you succeed - wherever your career takes you A supportive environment where you can make a real impact on how we manage risk and support our customers. This opportunity is a hybrid role based in Birmingham, Chester, Leeds or Sheffield (there is a requirement to attend the office 60% of the time). Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Customer Service Representative - Morpeth, New Market Brand: HSBC Area of Interest: Branch and Retail Banking Location: Morpeth, GB, NE61 1PX Work style: Office Worker Date: 29 May 2025 What you'll do The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers' transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC's digital platforms, giving them the choice of how they wish to bank with us. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further. Within this role you will: Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures Process a wide range of transactions, whilst maintaining a high degree of accuracy Have excellent attention to detail Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers The ability to take ownership of customer enquiries through to resolution - you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service Be resilient to a continuous changing environment When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive minimum starting salary of 24,000 based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy more Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts A market-leading employer Pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone: (phone number removed)
Jun 05, 2025
Full time
Customer Service Representative - Morpeth, New Market Brand: HSBC Area of Interest: Branch and Retail Banking Location: Morpeth, GB, NE61 1PX Work style: Office Worker Date: 29 May 2025 What you'll do The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers' transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC's digital platforms, giving them the choice of how they wish to bank with us. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further. Within this role you will: Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures Process a wide range of transactions, whilst maintaining a high degree of accuracy Have excellent attention to detail Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers The ability to take ownership of customer enquiries through to resolution - you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service Be resilient to a continuous changing environment When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive minimum starting salary of 24,000 based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy more Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts A market-leading employer Pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone: (phone number removed)
Director, Relationship Management, Consumer Internet Area of Interest: Commercial Banking Location: London, GB, EC2A 1BR Work style: Hybrid Worker Who is HSBC Innovation Banking? HSBC Innovation Banking is the power behind the UK's forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors. Whether it's comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike. Here's to never standing still. Come and join us! The team you'll work with: The role is focused on building deep relationships with the founders and CEOs of new and scaling technology companies across Europe. As a Relationship Manager, the candidate would be responsible for managing an existing client base as well as generating new banking and lending opportunities for HSBC Innovation Banking ("HINV"). The team is focused on companies in the Consumer Internet and the individual should have relevant experience in and a passion for the vertical. The value you'll add: In this role, you will be conveying the entire HINV platform in the target markets, be the conduit for Consumer Internet companies into the HINV global network and work closely with the UK Credit underwriting teams to structure complex debt opportunities. You will communicate the bank's strategic areas of focus to investors and founders in the market as well as educating internal stakeholders on growth-orientated sub-sectors. You will also drive new business origination through building deep relationships with the Venture Capital and advisory community and ensure brand growth in market. What you can expect to be doing: Building and executing on the Consumer Internet market strategy, meeting both quantitative P&L targets and qualitative goals. Building deep relationships with the founders and CEOs of growing technology companies to enable them to efficiently understand and access relevant parts of the HSBC Innovation Banking platform. Developing relationships with Venture Capitalists, Advisors and finance partners who work with companies in the Consumer Internet vertical. Generating new business for HINV through banking products and identifying opportunities to support companies with lending and credit products. Developing the HINV brand by representing HINV in the market at industry events and conferences and creating high quality media, speaking and thought leadership opportunities. Providing insights on key industry and company trends within the Consumer Internet vertical to ensure HINV is developing its business to meet the needs of the innovative ecosystem. Requirements Expert Relationship Management skills with excellent all-round knowledge of banking products, including Treasury, Clearing and Trade Finance Solutions. Strong, proven origination skills to build a high-quality portfolio of high-growth technology startups. Strong background in debt structuring and execution, including the ability to understand and negotiate credit terms. Preference for candidates with experience working in the venture capital and start-up ecosystem. Passionate about technology start-ups and the venture ecosystem, specifically the Consumer Internet vertical. Stakeholder management skills paired with a clear and efficient communication style. Based in London and covering tech ecosystems across Europe. The role will involve some international travel for conferences and events and to meet with international companies and investors. Where you'll be based: Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Jun 04, 2025
Full time
Director, Relationship Management, Consumer Internet Area of Interest: Commercial Banking Location: London, GB, EC2A 1BR Work style: Hybrid Worker Who is HSBC Innovation Banking? HSBC Innovation Banking is the power behind the UK's forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors. Whether it's comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike. Here's to never standing still. Come and join us! The team you'll work with: The role is focused on building deep relationships with the founders and CEOs of new and scaling technology companies across Europe. As a Relationship Manager, the candidate would be responsible for managing an existing client base as well as generating new banking and lending opportunities for HSBC Innovation Banking ("HINV"). The team is focused on companies in the Consumer Internet and the individual should have relevant experience in and a passion for the vertical. The value you'll add: In this role, you will be conveying the entire HINV platform in the target markets, be the conduit for Consumer Internet companies into the HINV global network and work closely with the UK Credit underwriting teams to structure complex debt opportunities. You will communicate the bank's strategic areas of focus to investors and founders in the market as well as educating internal stakeholders on growth-orientated sub-sectors. You will also drive new business origination through building deep relationships with the Venture Capital and advisory community and ensure brand growth in market. What you can expect to be doing: Building and executing on the Consumer Internet market strategy, meeting both quantitative P&L targets and qualitative goals. Building deep relationships with the founders and CEOs of growing technology companies to enable them to efficiently understand and access relevant parts of the HSBC Innovation Banking platform. Developing relationships with Venture Capitalists, Advisors and finance partners who work with companies in the Consumer Internet vertical. Generating new business for HINV through banking products and identifying opportunities to support companies with lending and credit products. Developing the HINV brand by representing HINV in the market at industry events and conferences and creating high quality media, speaking and thought leadership opportunities. Providing insights on key industry and company trends within the Consumer Internet vertical to ensure HINV is developing its business to meet the needs of the innovative ecosystem. Requirements Expert Relationship Management skills with excellent all-round knowledge of banking products, including Treasury, Clearing and Trade Finance Solutions. Strong, proven origination skills to build a high-quality portfolio of high-growth technology startups. Strong background in debt structuring and execution, including the ability to understand and negotiate credit terms. Preference for candidates with experience working in the venture capital and start-up ecosystem. Passionate about technology start-ups and the venture ecosystem, specifically the Consumer Internet vertical. Stakeholder management skills paired with a clear and efficient communication style. Based in London and covering tech ecosystems across Europe. The role will involve some international travel for conferences and events and to meet with international companies and investors. Where you'll be based: Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Risk Analyst Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Risk and Compliance function has a critical role to play in supporting, challenging and advising across all areas of the business through establishing policy, monitoring profiles, and identifying and managing forward-looking risk and compliance. We focus on creating an environment that encourages our people to speak up and do the right thing, as well as protecting our customers, the organisation and the integrity of the financial markets in which we operate. Already an industry-leader in many respects, we want to continue setting standards and evolving to respond to strategic changes. As an HSBC employee in the UK, you will have access to tailored professional development opportunities including working towards any desired and relevant insurance qualifications, and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Deliver a number of analytical projects within the UK Financial Modelling team, including supporting the build and maintenance of vintage profitability models. Forecast profitability on specific products through data analysis and extraction; directly supporting pricing, product propositions and risk strategy development. Be accountable for the integrity and accuracy of delivered results. Positively contribute to the vision and strategy of the department, working with the management group and wider team. Develop and maintain a productive relationship with the offshore analytics teams and stakeholders. Actively support our data transformation programme. Take a lead in briefings for team members/stakeholders on progress of work, sharing knowledge, successes and opportunities. To be successful in this role you should meet the following requirements: Use of analytical skills to extract information from data and translate to insights and impacts is essential. Ability to manage own time and own tasks within a project/piece of work, prioritising where necessary and escalating issues appropriately. Ability to present complex concepts and results in a way tailored to the audience. Previous Stakeholder management experience with an ability to challenge and influence is desirable. Strong verbal and written communication skills on a strategic, business and technical level. An ability to demonstrate a strong attention to detail. Python knowledge/experience is Desirable. This role can be based in Leeds, Birmingham, Chester or Sheffield (Hybrid). Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Mar 10, 2025
Full time
Risk Analyst Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Risk and Compliance function has a critical role to play in supporting, challenging and advising across all areas of the business through establishing policy, monitoring profiles, and identifying and managing forward-looking risk and compliance. We focus on creating an environment that encourages our people to speak up and do the right thing, as well as protecting our customers, the organisation and the integrity of the financial markets in which we operate. Already an industry-leader in many respects, we want to continue setting standards and evolving to respond to strategic changes. As an HSBC employee in the UK, you will have access to tailored professional development opportunities including working towards any desired and relevant insurance qualifications, and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Deliver a number of analytical projects within the UK Financial Modelling team, including supporting the build and maintenance of vintage profitability models. Forecast profitability on specific products through data analysis and extraction; directly supporting pricing, product propositions and risk strategy development. Be accountable for the integrity and accuracy of delivered results. Positively contribute to the vision and strategy of the department, working with the management group and wider team. Develop and maintain a productive relationship with the offshore analytics teams and stakeholders. Actively support our data transformation programme. Take a lead in briefings for team members/stakeholders on progress of work, sharing knowledge, successes and opportunities. To be successful in this role you should meet the following requirements: Use of analytical skills to extract information from data and translate to insights and impacts is essential. Ability to manage own time and own tasks within a project/piece of work, prioritising where necessary and escalating issues appropriately. Ability to present complex concepts and results in a way tailored to the audience. Previous Stakeholder management experience with an ability to challenge and influence is desirable. Strong verbal and written communication skills on a strategic, business and technical level. An ability to demonstrate a strong attention to detail. Python knowledge/experience is Desirable. This role can be based in Leeds, Birmingham, Chester or Sheffield (Hybrid). Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Associate Director, Quantitative Modeller/Analyst, Equity Derivatives Brand: HSBC Area of Interest: Investment Banking, Markets, and Research Location: London, GB, E14 5HQ Work style: Hybrid Worker Date: 5 Feb 2025 If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. The Equity Derivatives Quants team are currently looking for a Quant Modeller/Analyst to join the desk in London. In this role, you will: Design, develop, test and document the models developed to HSBC standards. Develop technical solutions for the users as required. Develop the Quantitative tooling required to support the platform. Analyze and provide support to any issues identified in the models. Engage in day-to-day interactions with the trading desk, other quants, the Risk and Finance departments, and technology teams. To be successful in this role you should meet the following: Education background in Quantitative Finance (calculus, partial differential equations, no-arbitrage valuation, numerical analysis). Proven working knowledge of main instruments used in Structured Equity Derivatives Products. Strong Python/C++ skills. Knowledge of RUST would be beneficial. Knowledge of at least one of the following scripting languages: Python, R. Experience with version control systems (such as Git) and distributed software development processes. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Feb 13, 2025
Full time
Associate Director, Quantitative Modeller/Analyst, Equity Derivatives Brand: HSBC Area of Interest: Investment Banking, Markets, and Research Location: London, GB, E14 5HQ Work style: Hybrid Worker Date: 5 Feb 2025 If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. The Equity Derivatives Quants team are currently looking for a Quant Modeller/Analyst to join the desk in London. In this role, you will: Design, develop, test and document the models developed to HSBC standards. Develop technical solutions for the users as required. Develop the Quantitative tooling required to support the platform. Analyze and provide support to any issues identified in the models. Engage in day-to-day interactions with the trading desk, other quants, the Risk and Finance departments, and technology teams. To be successful in this role you should meet the following: Education background in Quantitative Finance (calculus, partial differential equations, no-arbitrage valuation, numerical analysis). Proven working knowledge of main instruments used in Structured Equity Derivatives Products. Strong Python/C++ skills. Knowledge of RUST would be beneficial. Knowledge of at least one of the following scripting languages: Python, R. Experience with version control systems (such as Git) and distributed software development processes. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Senior Legal Counsel (Group Employment, Benefits and Incentives Legal) (GCB4) - JOB SHARE (PART-TIME: 17.5 HOURS) - Global Legal - London (Hybrid) Some careers open more doors than others! If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a role that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. Global Legal plays an important role in protecting the Group's reputation by helping to future-proof the organisation through robust legal risk and issue advisory. Responsible for providing comprehensive legal advice to senior management and all global businesses and functions, the team offers a diverse range of legal skills, jurisdictional experience and practice specialisms across all countries and territories in which our businesses operate. We are currently seeking a professional to join the Employment, Benefits and Incentives Legal team in the role of Senior Legal Counsel, on a part-time contract, working as part of a job share, with a focus on UK employment law as it relates to HSBC's operations. The Employment, Benefits and Incentives team (EBI) provides expert and professional legal advice to colleagues across HR and the various HSBC business lines globally, helping to support growth and shape policy whilst managing risk. This is a fantastic opportunity for an experienced employment lawyer with a curious and commercial mindset, seeking a balanced, flexible role which will entail providing high-quality strategic advice in a seamless manner with their job share partner. In this role, you will: Manage (as accountable lawyer) a predominantly UK caseload, providing legal advice, guidance and support to HSBC's ER and HR departments working as part of the Employment, Benefits and Incentives Legal team to ensure that the Group's exposure to legal risk is managed. Be a trusted adviser to the Bank by ensuring that commercially sensitive, pragmatic and practical legal support and advice is provided in a cost-effective manner. Apply learnings from cases and available data to recommend enhancements and improvements to processes and policies, and partnering with HR to drive necessary change. Proactively identify and manage current and forward-looking employment legal risk across various HSBC Lines of Business and/or Functions in accordance with established policies and procedures. Help manage external legal spend and support/drive productive, efficient and focused relationships with external providers. Manage a GCB 5 Legal Counsel (also London-based) and a legal secondee(s). Ensure key stakeholders are fully briefed on major issues arising in relevant business area and major legislative changes impacting HSBC from a legal risk/litigation risk standpoint. To be successful in this role you should meet the following requirements: UK qualified employment lawyer with extensive experience of practicing in all aspects of contentious and non-contentious employment law in the UK. Experience of working with financial services clients is preferable but not essential. A keen curiosity and willingness to learn more in general and in particular about the multijurisdictional and regulatory environment is a pre-requisite. Be a proactive self-starter, able to follow through on delivery with appropriate support. Effective cost management skills, with an understanding of the internal and external costs of providing legal services. Ability to prioritise effectively, often against the backdrop of changing facts and stakeholder demands. Ability to exercise judgment, confidently advise, partner and influence stakeholders. Lateral thinking with good problem-solving skills and be able to work independently. The base location for this role is London with a hybrid working pattern (working Wednesday afternoons and full days on Thursdays and Fridays to ensure full coverage of the role). You'll achieve more when you join HSBC. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Feb 13, 2025
Full time
Senior Legal Counsel (Group Employment, Benefits and Incentives Legal) (GCB4) - JOB SHARE (PART-TIME: 17.5 HOURS) - Global Legal - London (Hybrid) Some careers open more doors than others! If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a role that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. Global Legal plays an important role in protecting the Group's reputation by helping to future-proof the organisation through robust legal risk and issue advisory. Responsible for providing comprehensive legal advice to senior management and all global businesses and functions, the team offers a diverse range of legal skills, jurisdictional experience and practice specialisms across all countries and territories in which our businesses operate. We are currently seeking a professional to join the Employment, Benefits and Incentives Legal team in the role of Senior Legal Counsel, on a part-time contract, working as part of a job share, with a focus on UK employment law as it relates to HSBC's operations. The Employment, Benefits and Incentives team (EBI) provides expert and professional legal advice to colleagues across HR and the various HSBC business lines globally, helping to support growth and shape policy whilst managing risk. This is a fantastic opportunity for an experienced employment lawyer with a curious and commercial mindset, seeking a balanced, flexible role which will entail providing high-quality strategic advice in a seamless manner with their job share partner. In this role, you will: Manage (as accountable lawyer) a predominantly UK caseload, providing legal advice, guidance and support to HSBC's ER and HR departments working as part of the Employment, Benefits and Incentives Legal team to ensure that the Group's exposure to legal risk is managed. Be a trusted adviser to the Bank by ensuring that commercially sensitive, pragmatic and practical legal support and advice is provided in a cost-effective manner. Apply learnings from cases and available data to recommend enhancements and improvements to processes and policies, and partnering with HR to drive necessary change. Proactively identify and manage current and forward-looking employment legal risk across various HSBC Lines of Business and/or Functions in accordance with established policies and procedures. Help manage external legal spend and support/drive productive, efficient and focused relationships with external providers. Manage a GCB 5 Legal Counsel (also London-based) and a legal secondee(s). Ensure key stakeholders are fully briefed on major issues arising in relevant business area and major legislative changes impacting HSBC from a legal risk/litigation risk standpoint. To be successful in this role you should meet the following requirements: UK qualified employment lawyer with extensive experience of practicing in all aspects of contentious and non-contentious employment law in the UK. Experience of working with financial services clients is preferable but not essential. A keen curiosity and willingness to learn more in general and in particular about the multijurisdictional and regulatory environment is a pre-requisite. Be a proactive self-starter, able to follow through on delivery with appropriate support. Effective cost management skills, with an understanding of the internal and external costs of providing legal services. Ability to prioritise effectively, often against the backdrop of changing facts and stakeholder demands. Ability to exercise judgment, confidently advise, partner and influence stakeholders. Lateral thinking with good problem-solving skills and be able to work independently. The base location for this role is London with a hybrid working pattern (working Wednesday afternoons and full days on Thursdays and Fridays to ensure full coverage of the role). You'll achieve more when you join HSBC. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Area of Interest: Asset and Wealth Management Location: London, GB, E14 5HQ Work style: Hybrid Worker HSBC Asset Management (AM), the investment management business of the HSBC Group, serves HSBC's worldwide customer base of retail and private clients, intermediaries, corporates and institutions invested in both segregated accounts and pooled funds. HSBC Asset Management fulfills its purpose of connecting HSBC's clients with investment opportunities around the world through an international network of offices in approximately 30 countries, delivering global capabilities with local market insight. We are currently seeking to appoint a Regulatory Affairs Director which will report to the Global Head of Product. You will work closely with the AM Management Committee, Legal and Risk & Compliance teams, along with key stakeholders across AM Investments, Operations, and Product. This will be a global role (UK based without travel) encompassing three core pillars: Regulatory strategy, including advising on regulatory developments & horizon scanning of new regulations impacting asset management. Ensuring compliance with relevant regulatory requirements I.E. ESG. Regulator and Industry Trade Body engagement. In this role you will work to these 5 key objectives: Regulatory Compliance & Advisory: Monitor and advise on global regulatory developments affecting Asset Management, across all jurisdictions, including sustainability-related regulations, this includes providing accurate legal guidance, ensuring compliance with upcoming regulations changes. Policy Analysis & Implementation: Track and analyze the impact of new regulations, considering clients, products, and operations which will require collaborating across teams (AM and HSBC Group), drafting and reviewing legal documents and policies and ensuring that any gaps are identified to help close audit requirements. Regulatory Engagement & Industry Participation: Represent HSBC AM in discussions with regulators, trade associations, and industry groups on policy matters related to asset management, this includes being an advocate for regulatory and also building relationships with key regulatory authorities. You will also be heavily involved in the design of a regulatory engagement framework across AM entities. Training & Advisory: Assist with training sessions and provide ongoing support to internal teams regarding regulatory requirements and advise senior management on regulatory risks, opportunities, and strategic initiatives. ESG Reporting & Disclosure: Work closely with sustainability and finance teams to ensure accurate, transparent, and timely reporting of ESG data including compliance with regulatory reporting obligations (e.g., TCFD, LEC, PRI). To be successful in this role you should meet the following requirements: It is essential to have experience working in a Regulatory Affairs role within a Financial Services setting - it is expected that you should have already attained a director or equivalent level role. Present very strong interpersonal skills that engender a 'Trusted Advisor' status across varied stakeholder groups (investment teams, product, sales, legal, and marketing) with the ability to actively influence opinion in order to deliver the impact of the required regulatory changes. Extremely well organized and takes an analytical approach to problem-solving particularly where there are conflicting priorities. Possess an understanding of Asset Management investment products is desirable. Having experience as a legal professional is desirable. This role is based on a hybrid working pattern at HSBC Offices in Canada Square, London and your home - you should be able to work in London on a weekly basis. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions, or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Jan 25, 2025
Full time
Area of Interest: Asset and Wealth Management Location: London, GB, E14 5HQ Work style: Hybrid Worker HSBC Asset Management (AM), the investment management business of the HSBC Group, serves HSBC's worldwide customer base of retail and private clients, intermediaries, corporates and institutions invested in both segregated accounts and pooled funds. HSBC Asset Management fulfills its purpose of connecting HSBC's clients with investment opportunities around the world through an international network of offices in approximately 30 countries, delivering global capabilities with local market insight. We are currently seeking to appoint a Regulatory Affairs Director which will report to the Global Head of Product. You will work closely with the AM Management Committee, Legal and Risk & Compliance teams, along with key stakeholders across AM Investments, Operations, and Product. This will be a global role (UK based without travel) encompassing three core pillars: Regulatory strategy, including advising on regulatory developments & horizon scanning of new regulations impacting asset management. Ensuring compliance with relevant regulatory requirements I.E. ESG. Regulator and Industry Trade Body engagement. In this role you will work to these 5 key objectives: Regulatory Compliance & Advisory: Monitor and advise on global regulatory developments affecting Asset Management, across all jurisdictions, including sustainability-related regulations, this includes providing accurate legal guidance, ensuring compliance with upcoming regulations changes. Policy Analysis & Implementation: Track and analyze the impact of new regulations, considering clients, products, and operations which will require collaborating across teams (AM and HSBC Group), drafting and reviewing legal documents and policies and ensuring that any gaps are identified to help close audit requirements. Regulatory Engagement & Industry Participation: Represent HSBC AM in discussions with regulators, trade associations, and industry groups on policy matters related to asset management, this includes being an advocate for regulatory and also building relationships with key regulatory authorities. You will also be heavily involved in the design of a regulatory engagement framework across AM entities. Training & Advisory: Assist with training sessions and provide ongoing support to internal teams regarding regulatory requirements and advise senior management on regulatory risks, opportunities, and strategic initiatives. ESG Reporting & Disclosure: Work closely with sustainability and finance teams to ensure accurate, transparent, and timely reporting of ESG data including compliance with regulatory reporting obligations (e.g., TCFD, LEC, PRI). To be successful in this role you should meet the following requirements: It is essential to have experience working in a Regulatory Affairs role within a Financial Services setting - it is expected that you should have already attained a director or equivalent level role. Present very strong interpersonal skills that engender a 'Trusted Advisor' status across varied stakeholder groups (investment teams, product, sales, legal, and marketing) with the ability to actively influence opinion in order to deliver the impact of the required regulatory changes. Extremely well organized and takes an analytical approach to problem-solving particularly where there are conflicting priorities. Possess an understanding of Asset Management investment products is desirable. Having experience as a legal professional is desirable. This role is based on a hybrid working pattern at HSBC Offices in Canada Square, London and your home - you should be able to work in London on a weekly basis. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions, or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Description - External HSBC Market & Securities Services (MSS) provides comprehensive global, regional and domestic fund services including fund administration, global custody and sub-custody settlement and services. Securities Lending Operations is a dynamic department that works with partners across the HSBC Global Banking and Markets business to deliver Securities Lending solutions to clients click apply for full job details
Dec 19, 2022
Full time
Description - External HSBC Market & Securities Services (MSS) provides comprehensive global, regional and domestic fund services including fund administration, global custody and sub-custody settlement and services. Securities Lending Operations is a dynamic department that works with partners across the HSBC Global Banking and Markets business to deliver Securities Lending solutions to clients click apply for full job details
Commercial Customer Associate Salary: £20,500+ attractive benefits If you are looking for a career where you will be respected as an individual and valued for the contributions you make, join and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and reward that will take you further. HSBC, the global, local bank is looking for individuals who, like them, want to help UK businesses get back on their feet. Our Commercial Customer Associate (CCA) position in Small Business Banking you will be the voice of HSBC and the first point of contact via the telephone for our commercial customers. Supporting our business customers run their operations on a daily basis, guiding them through various financial activities from one of our in-bound contact centres. A good telephone manner, empathy, understanding and simplicity are the building blocks of being a great CCA and through our training programme, we can teach you the rest. You will be based at one of the in-bound contact centres, within a team and will regularly get support and coaching. In Small Business Banking we have over 700 employees who look after more than 820,000 domestic and international small business customers. We are proud to be the incubator for both our customers and our people, supporting them both at the start of their journeys. Our ambition is to help our clients to 'build back better' and create a stronger, more resilient and sustainable economy. SBB is continually evolving, with a significant focus on digital adoption and inclusion. This further promotes our customer centric approach, through the embracing of technology, demonstration of digital servicing solutions and the raising of customer awareness. Working with the team in Leicester Working within our Leicester contact centre on a rotational shift pattern, will be part of a team that is able to collaborate, interact and support one another as you assist our business customers adjust to the new normal. Being in our office, you will have years of experience around you to call upon for those more difficult problems, and working together in one place enables you collectively to create an inclusive, productive workplace. We also offer hybrid working, because we understand you have commitments outside the workplace that need attending. Working as a Commercial Customer Associate you will: Exclusively be speaking with our Commercial Banking customers, supporting them with their everyday banking queries Be building strong relationships by listening to their needs and delivering solutions that helps to grow their business Be Promoting our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions Take ownership to resolve customers queries at first point of contact What do I need to be successful in this role? The ability to build a relationship and rapport A team player that is happy to collaborate and deliver on common goals Practical experience of working in a customer service environment, we will train you on how to operate in our Commercial Banking call centre. Problem solving skills the ability to think on your feet and create solutions for our customers. Willingness to take ownership Self-led enthusiasm to grow, succeed and learn - We're passionate about you and your career, Excellent attendance, time keeping, reliability and enthusiasm are all essential skills for this role. Requirements When you join our team, from day one you'll have access to a competitive salary and benefit's package, including: £20,500 annual salary A discretionary annual bonus 25 days' holiday, plus 8 public and bank holidays - with the option to purchase up to an additional 5 days My Choice - our flexible benefits scheme Discount on a variety of retailers through our Perks at Work scheme 2 volunteering days a year 10% core pension contributions Bupa private healthcare for you and your family worth up to £775 Total compensation of over £21,200 per year. This is a fantastic opportunity for those of you looking for your first foray into work, or those of you looking for the first step on your career journey. Either way, you will develop skills that will enable you throughout your future career. The start date for this role is 27/02/2023. Our training lasts 8 weeks from this date, which you will need to be available for, but at the end of it you will be in a position to provide first class support to our customers. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Plc. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. Recruitment Helpdesk: Email: Telephone:
Dec 17, 2022
Full time
Commercial Customer Associate Salary: £20,500+ attractive benefits If you are looking for a career where you will be respected as an individual and valued for the contributions you make, join and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and reward that will take you further. HSBC, the global, local bank is looking for individuals who, like them, want to help UK businesses get back on their feet. Our Commercial Customer Associate (CCA) position in Small Business Banking you will be the voice of HSBC and the first point of contact via the telephone for our commercial customers. Supporting our business customers run their operations on a daily basis, guiding them through various financial activities from one of our in-bound contact centres. A good telephone manner, empathy, understanding and simplicity are the building blocks of being a great CCA and through our training programme, we can teach you the rest. You will be based at one of the in-bound contact centres, within a team and will regularly get support and coaching. In Small Business Banking we have over 700 employees who look after more than 820,000 domestic and international small business customers. We are proud to be the incubator for both our customers and our people, supporting them both at the start of their journeys. Our ambition is to help our clients to 'build back better' and create a stronger, more resilient and sustainable economy. SBB is continually evolving, with a significant focus on digital adoption and inclusion. This further promotes our customer centric approach, through the embracing of technology, demonstration of digital servicing solutions and the raising of customer awareness. Working with the team in Leicester Working within our Leicester contact centre on a rotational shift pattern, will be part of a team that is able to collaborate, interact and support one another as you assist our business customers adjust to the new normal. Being in our office, you will have years of experience around you to call upon for those more difficult problems, and working together in one place enables you collectively to create an inclusive, productive workplace. We also offer hybrid working, because we understand you have commitments outside the workplace that need attending. Working as a Commercial Customer Associate you will: Exclusively be speaking with our Commercial Banking customers, supporting them with their everyday banking queries Be building strong relationships by listening to their needs and delivering solutions that helps to grow their business Be Promoting our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions Take ownership to resolve customers queries at first point of contact What do I need to be successful in this role? The ability to build a relationship and rapport A team player that is happy to collaborate and deliver on common goals Practical experience of working in a customer service environment, we will train you on how to operate in our Commercial Banking call centre. Problem solving skills the ability to think on your feet and create solutions for our customers. Willingness to take ownership Self-led enthusiasm to grow, succeed and learn - We're passionate about you and your career, Excellent attendance, time keeping, reliability and enthusiasm are all essential skills for this role. Requirements When you join our team, from day one you'll have access to a competitive salary and benefit's package, including: £20,500 annual salary A discretionary annual bonus 25 days' holiday, plus 8 public and bank holidays - with the option to purchase up to an additional 5 days My Choice - our flexible benefits scheme Discount on a variety of retailers through our Perks at Work scheme 2 volunteering days a year 10% core pension contributions Bupa private healthcare for you and your family worth up to £775 Total compensation of over £21,200 per year. This is a fantastic opportunity for those of you looking for your first foray into work, or those of you looking for the first step on your career journey. Either way, you will develop skills that will enable you throughout your future career. The start date for this role is 27/02/2023. Our training lasts 8 weeks from this date, which you will need to be available for, but at the end of it you will be in a position to provide first class support to our customers. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Plc. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. Recruitment Helpdesk: Email: Telephone:
What you'll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further. Within this role you will: Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience Play an integral part in customer education around HSBC digital services and fraud awareness Identify customers who are in vulnerable situations and determine the best way we can support them Help our customers with more complex banking needs to ensure they feel supported in their choices Requirements What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service Be resilient to a continuous changing environment When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) We are currently recruiting Full and Part Time Customer Service Opportunities across various Branches in our Local Market which include: Liverpool Lord Street Liverpool Allerton Road Liverpool Old Swan There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive starting salary of £21,299 based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy morePerks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.A market-leading employer Pension contributionBUPA HealthcareLife Assurance, equivalent to four times your annual salaryAccess to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and moreSharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rateYou'll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. Recruitment Helpdesk:Email: Telephone: +
Dec 15, 2022
Full time
What you'll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further. Within this role you will: Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience Play an integral part in customer education around HSBC digital services and fraud awareness Identify customers who are in vulnerable situations and determine the best way we can support them Help our customers with more complex banking needs to ensure they feel supported in their choices Requirements What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service Be resilient to a continuous changing environment When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) We are currently recruiting Full and Part Time Customer Service Opportunities across various Branches in our Local Market which include: Liverpool Lord Street Liverpool Allerton Road Liverpool Old Swan There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive starting salary of £21,299 based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy morePerks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.A market-leading employer Pension contributionBUPA HealthcareLife Assurance, equivalent to four times your annual salaryAccess to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and moreSharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rateYou'll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. Recruitment Helpdesk:Email: Telephone: +
Wealth Engagement Officer Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels. Joining our team will provide you with a range of career options; you can progress to management or specialize in other areas such as financial planning and mortgage advice. We also have national and global opportunities in Risk, Marketing, HR, IT, Commercial banking to name a few. Be part of an exciting and unique team! The Wealth Engagement Officer is a customer/client facing role where you will be contacting customers to maximise their wealth needs by holding robust individual reviews of their life and circumstances. By doing this, you will uncover potential investment or protection needs for your customers, which will generate quality appointments or referrals to the Wealth Advice Team and provide Digital Assisted support through HSBC's My Investment Service. Hybrid Working Role - The Wealth Engagement Team supports flexible working. This role is based in central Birmingham when working from the office. There will be a comprehensive training programme based in the office for the initial 3 weeks of employment Our department operates on a shift basis within the following working hours - 8am to 8pm, Monday to Friday and Saturday 9-5pm This role offers an attractive reward package with a discretionary performance bonus, flexible benefits, pension and employee discounts. In this role, you will be: Providing Wealth & Protection Advice referrals from established Customer profiles using both contact lists & artificial intelligence data, ensuring the customer is then referred to the most appropriate channel to meet their needs. Establishing and implementing the most appropriate Wealth & Protection Advice solution for the customer being that either via Wealth Manager, Wealth Adviser, Relationship Manager or My Investment service Building relationships with customer and colleague groups, acting as a primary contact for Wealth advice referrals. Identifying customer/client need and cross/upsell opportunities, to create deeper and cohesive relationships. Delivering the proposition by providing a consistently excellent customer/client experience and encouraging customer/client to use digital channels where available Adhering to HSBC & Regulatory procedures and guidelines applicable to the role. Guiding a customer through a digital journey/application on My Investments, providing support and guidance without giving advice. Explaining technical requirements of all digital services to a customer in a clear way to ensure the customer understands each stage of the service and what information is required. Requirements To be successful in this role, you should meet the following requirements: An ability to understand a customer's requirements through effective conversations ensuring the customer's Wealth & Protection Advice needs are identified and then referred through the most appropriate channel Have a basic understanding of Wealth & Protection products to ensure meaningful and robust conversations are held. A demonstrative passion for continuously delivering a superior customer experience. A proven track record in consistently delivering a personalised, friendly & efficient service The ability to demonstrate excellent communication skills. This will enable you to engage in effective conversations with customers & to build strong professional rapport, primarily using telephony in addition to various alternative communication tools. Basic computing skills as the role will involve using various systems As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. Recruitment Helpdesk:Email: Telephone: +
Dec 12, 2022
Full time
Wealth Engagement Officer Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels. Joining our team will provide you with a range of career options; you can progress to management or specialize in other areas such as financial planning and mortgage advice. We also have national and global opportunities in Risk, Marketing, HR, IT, Commercial banking to name a few. Be part of an exciting and unique team! The Wealth Engagement Officer is a customer/client facing role where you will be contacting customers to maximise their wealth needs by holding robust individual reviews of their life and circumstances. By doing this, you will uncover potential investment or protection needs for your customers, which will generate quality appointments or referrals to the Wealth Advice Team and provide Digital Assisted support through HSBC's My Investment Service. Hybrid Working Role - The Wealth Engagement Team supports flexible working. This role is based in central Birmingham when working from the office. There will be a comprehensive training programme based in the office for the initial 3 weeks of employment Our department operates on a shift basis within the following working hours - 8am to 8pm, Monday to Friday and Saturday 9-5pm This role offers an attractive reward package with a discretionary performance bonus, flexible benefits, pension and employee discounts. In this role, you will be: Providing Wealth & Protection Advice referrals from established Customer profiles using both contact lists & artificial intelligence data, ensuring the customer is then referred to the most appropriate channel to meet their needs. Establishing and implementing the most appropriate Wealth & Protection Advice solution for the customer being that either via Wealth Manager, Wealth Adviser, Relationship Manager or My Investment service Building relationships with customer and colleague groups, acting as a primary contact for Wealth advice referrals. Identifying customer/client need and cross/upsell opportunities, to create deeper and cohesive relationships. Delivering the proposition by providing a consistently excellent customer/client experience and encouraging customer/client to use digital channels where available Adhering to HSBC & Regulatory procedures and guidelines applicable to the role. Guiding a customer through a digital journey/application on My Investments, providing support and guidance without giving advice. Explaining technical requirements of all digital services to a customer in a clear way to ensure the customer understands each stage of the service and what information is required. Requirements To be successful in this role, you should meet the following requirements: An ability to understand a customer's requirements through effective conversations ensuring the customer's Wealth & Protection Advice needs are identified and then referred through the most appropriate channel Have a basic understanding of Wealth & Protection products to ensure meaningful and robust conversations are held. A demonstrative passion for continuously delivering a superior customer experience. A proven track record in consistently delivering a personalised, friendly & efficient service The ability to demonstrate excellent communication skills. This will enable you to engage in effective conversations with customers & to build strong professional rapport, primarily using telephony in addition to various alternative communication tools. Basic computing skills as the role will involve using various systems As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. Recruitment Helpdesk:Email: Telephone: +
Customer Service Consultant What you'll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further. Within this role you will; Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience Play an integral part in customer education around HSBC digital services and fraud awareness Identify customers who are in vulnerable situations and determine the best way we can support them Help our customers with more complex banking needs to ensure they feel supported in their choices Requirements What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service Be resilient to a continuous changing environment When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive starting salary of £21,299 based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy more Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. A market-leading employer Pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate You'll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. Recruitment Helpdesk:Email: Telephone: +
Dec 12, 2022
Full time
Customer Service Consultant What you'll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further. Within this role you will; Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience Play an integral part in customer education around HSBC digital services and fraud awareness Identify customers who are in vulnerable situations and determine the best way we can support them Help our customers with more complex banking needs to ensure they feel supported in their choices Requirements What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service Be resilient to a continuous changing environment When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive starting salary of £21,299 based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy more Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. A market-leading employer Pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate You'll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. Recruitment Helpdesk:Email: Telephone: +
