London Borough of Hackney
Licensing & Digital Media Officer Job Number: HCAA03187 Work Pattern: Full Time Contracted Hours: 36 Grade: Scale 5 SCP Range: £35,493 - £37,077 Fixed Term / Secondment Opportunity - 12 Months Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Are you ready to be at the beating heart of one of London's most vibrant and diverse local economies? As our Licensing & Digital Media Officer you won't just manage administrative processes-you will actively shape, support, and celebrate the incredible traders and market sites that define our borough's unique character. Operating within the Markets, Shop Fronts & Street Trading Service under the Climate, Homes & Economy directorate, this dynamic dual role bridges essential regulatory leadership with creative digital storytelling in a full-time position based at Ridley Road Office and market sites across Hackney. On the Licensing & Business Support side (comprising roughly 60% of the role), you will act as the trusted foundation ensuring our market operations run seamlessly. Your core duties include delivering statutory licensing and registration functions under the London Local Authorities Act, issuing and renewing street trading licences within agreed service timescales, and maintaining auditable digital database records. You will guide prospective and existing local entrepreneurs through the licensing journey, reconcile licence payments, recover arrears alongside finance colleagues, and prepare documentation for the Officer Licensing Panel while supporting compliance and enforcement teams. Additionally, you will compile management statistics on occupancy and income, provide core administrative support across the service, and work flexibly on-site during trading hours, including required weekends and public holidays. On the Digital Media & Communications side (making up approximately 40% of your responsibilities), you will unleash your creative flair to amplify the voices and stories of Hackney's bustling market communities. Working in collaboration with the Strategy, Policy & Digital Development Manager, you will plan, film, edit, and publish engaging content across TikTok, Instagram, and Facebook to drive data-informed campaigns that boost footfall and trader applications. You will manage daily digital community interactions, highlight independent business vendors, mentor local traders to build their online marketing confidence, produce monthly performance analytics, and deliver priority campaigns around climate action and local economic recovery-all while ensuring strict adherence to accessibility standards (WCAG 2.1) and Hackney's corporate brand guidelines. Key Responsibilities To succeed, candidates should possess administrative or licensing experience in complex public-facing settings with high accuracy in handling records and financial reconciliations, along with proven skills in digital media creation (using tools like Canva and Meta Business Suite) and strong communication skills to engage diverse local traders. You must demonstrate excellent organisational skills to balance compliance tasks with creative marketing, proficiency in Google Workspace and database tools, a commitment to equality and inclusion, and the flexibility to work weekend shifts on-site. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. Closing date for applications: 12 November 2026 (22.59) Interview date: TBC Please note - we reserve the right to close applications early if we receive a high number of applications. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our "PROUD" values: Purpose and Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unity and Diversity, where we work as one Council to break down silos and champion anti-racist behavior. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available.
Licensing & Digital Media Officer Job Number: HCAA03187 Work Pattern: Full Time Contracted Hours: 36 Grade: Scale 5 SCP Range: £35,493 - £37,077 Fixed Term / Secondment Opportunity - 12 Months Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Are you ready to be at the beating heart of one of London's most vibrant and diverse local economies? As our Licensing & Digital Media Officer you won't just manage administrative processes-you will actively shape, support, and celebrate the incredible traders and market sites that define our borough's unique character. Operating within the Markets, Shop Fronts & Street Trading Service under the Climate, Homes & Economy directorate, this dynamic dual role bridges essential regulatory leadership with creative digital storytelling in a full-time position based at Ridley Road Office and market sites across Hackney. On the Licensing & Business Support side (comprising roughly 60% of the role), you will act as the trusted foundation ensuring our market operations run seamlessly. Your core duties include delivering statutory licensing and registration functions under the London Local Authorities Act, issuing and renewing street trading licences within agreed service timescales, and maintaining auditable digital database records. You will guide prospective and existing local entrepreneurs through the licensing journey, reconcile licence payments, recover arrears alongside finance colleagues, and prepare documentation for the Officer Licensing Panel while supporting compliance and enforcement teams. Additionally, you will compile management statistics on occupancy and income, provide core administrative support across the service, and work flexibly on-site during trading hours, including required weekends and public holidays. On the Digital Media & Communications side (making up approximately 40% of your responsibilities), you will unleash your creative flair to amplify the voices and stories of Hackney's bustling market communities. Working in collaboration with the Strategy, Policy & Digital Development Manager, you will plan, film, edit, and publish engaging content across TikTok, Instagram, and Facebook to drive data-informed campaigns that boost footfall and trader applications. You will manage daily digital community interactions, highlight independent business vendors, mentor local traders to build their online marketing confidence, produce monthly performance analytics, and deliver priority campaigns around climate action and local economic recovery-all while ensuring strict adherence to accessibility standards (WCAG 2.1) and Hackney's corporate brand guidelines. Key Responsibilities To succeed, candidates should possess administrative or licensing experience in complex public-facing settings with high accuracy in handling records and financial reconciliations, along with proven skills in digital media creation (using tools like Canva and Meta Business Suite) and strong communication skills to engage diverse local traders. You must demonstrate excellent organisational skills to balance compliance tasks with creative marketing, proficiency in Google Workspace and database tools, a commitment to equality and inclusion, and the flexibility to work weekend shifts on-site. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. Closing date for applications: 12 November 2026 (22.59) Interview date: TBC Please note - we reserve the right to close applications early if we receive a high number of applications. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our "PROUD" values: Purpose and Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unity and Diversity, where we work as one Council to break down silos and champion anti-racist behavior. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available.
London Borough of Hackney
Senior Markets Service Officer Job Number: HCAA03186 Contracted Hours: 36 SCP Range: £44,331 - £45,696 Fixed Term / Secondment Opportunity - 12 Months Be a Leader in the UK's Most Awarded Markets Service Our Markets, Shop Fronts & Street Trading Service has received 22 national awards in seven years and has built a national reputation for innovation, sustainability and support for small businesses. We are now looking for a Senior Markets Service Officer who can help us build on that success. The role You will be one of the senior operational figures representing the Council across our markets and street trading locations. You will help ensure our sites are safe, welcoming, commercially successful and professionally run, while balancing the different needs of traders, residents, visitors and the wider community. Your responsibilities will include: Leading frontline operations, coordinating activity on site and making sound decisions when issues arise. Supporting and developing colleagues, setting clear standards and helping officers and operational teams deliver a confident and consistent service. Building strong relationships with traders, helping existing businesses succeed and supporting new entrepreneurs into trading. Growing occupancy and income, identifying opportunities to fill pitches, attract new traders and strengthen the commercial performance of our markets. Managing licensing and compliance, carrying out inspections, resolving problems proportionately and escalating enforcement where necessary. Improving income collection, helping prevent and reduce arrears while treating businesses fairly and consistently. Maintaining high standards in the public realm, identifying hazards, defects, obstructions and other issues and making sure they are addressed quickly. Using data and operational intelligence to identify problems, track performance and improve how the service operates. Working with partners across the Council and with external agencies to resolve complex issues. Supporting events, campaigns and service improvement projects that bring new audiences and businesses into Hackney's markets. Who we are looking for We are interested in people who know how to lead busy, customer-facing operations and who can combine good judgement with strong relationships and commercial awareness. Your experience might come from markets, retail, hospitality, events, town-centre management, licensing, logistics, enforcement, environmental services or another operational public-facing environment. You will need: Experience of leading or coordinating frontline operations in a busy environment. The confidence to make decisions, solve problems and deal calmly with challenging situations. Strong interpersonal skills and the ability to build credible relationships with businesses, colleagues, residents and partners. Commercial awareness and an understanding of how occupancy, customer experience and operational standards contribute to income and business success. The ability to balance excellent customer service with regulation, compliance and consistent application of rules. Good written communication, record keeping and organisational skills. Confidence using digital systems, including Microsoft Office, CRM or case-management systems and mobile technology. The ability to organise competing priorities and maintain standards during busy trading periods. A genuinely frontline role We want to be clear about the working pattern. This is not predominantly a desk-based role. You will spend much of your working week at markets and street trading locations across Hackney, working directly with colleagues, businesses and the public. The post requires every Saturday and at least two Sundays each month, as well as some evening and public holiday working. Why Hackney? As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. Closing date for applications: 12 November 2026 (22.59) Interview date: TBC Please note - we reserve the right to close applications early if we receive a high number of applications. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available.
Senior Markets Service Officer Job Number: HCAA03186 Contracted Hours: 36 SCP Range: £44,331 - £45,696 Fixed Term / Secondment Opportunity - 12 Months Be a Leader in the UK's Most Awarded Markets Service Our Markets, Shop Fronts & Street Trading Service has received 22 national awards in seven years and has built a national reputation for innovation, sustainability and support for small businesses. We are now looking for a Senior Markets Service Officer who can help us build on that success. The role You will be one of the senior operational figures representing the Council across our markets and street trading locations. You will help ensure our sites are safe, welcoming, commercially successful and professionally run, while balancing the different needs of traders, residents, visitors and the wider community. Your responsibilities will include: Leading frontline operations, coordinating activity on site and making sound decisions when issues arise. Supporting and developing colleagues, setting clear standards and helping officers and operational teams deliver a confident and consistent service. Building strong relationships with traders, helping existing businesses succeed and supporting new entrepreneurs into trading. Growing occupancy and income, identifying opportunities to fill pitches, attract new traders and strengthen the commercial performance of our markets. Managing licensing and compliance, carrying out inspections, resolving problems proportionately and escalating enforcement where necessary. Improving income collection, helping prevent and reduce arrears while treating businesses fairly and consistently. Maintaining high standards in the public realm, identifying hazards, defects, obstructions and other issues and making sure they are addressed quickly. Using data and operational intelligence to identify problems, track performance and improve how the service operates. Working with partners across the Council and with external agencies to resolve complex issues. Supporting events, campaigns and service improvement projects that bring new audiences and businesses into Hackney's markets. Who we are looking for We are interested in people who know how to lead busy, customer-facing operations and who can combine good judgement with strong relationships and commercial awareness. Your experience might come from markets, retail, hospitality, events, town-centre management, licensing, logistics, enforcement, environmental services or another operational public-facing environment. You will need: Experience of leading or coordinating frontline operations in a busy environment. The confidence to make decisions, solve problems and deal calmly with challenging situations. Strong interpersonal skills and the ability to build credible relationships with businesses, colleagues, residents and partners. Commercial awareness and an understanding of how occupancy, customer experience and operational standards contribute to income and business success. The ability to balance excellent customer service with regulation, compliance and consistent application of rules. Good written communication, record keeping and organisational skills. Confidence using digital systems, including Microsoft Office, CRM or case-management systems and mobile technology. The ability to organise competing priorities and maintain standards during busy trading periods. A genuinely frontline role We want to be clear about the working pattern. This is not predominantly a desk-based role. You will spend much of your working week at markets and street trading locations across Hackney, working directly with colleagues, businesses and the public. The post requires every Saturday and at least two Sundays each month, as well as some evening and public holiday working. Why Hackney? As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. Closing date for applications: 12 November 2026 (22.59) Interview date: TBC Please note - we reserve the right to close applications early if we receive a high number of applications. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available.
