Michael Page Technology

We are seeking a dedicated and innovative Java Developer to join our Technology Department. The overarching requirement of the role will be to build, improve and deliver critical systems supporting operations while following processes to reduce delivery times and improve customer satisfaction Client Details Our client is a renowned organisation in the life sciences sector. With a workforce of over 500, they have a strong presence across the UK. Their primary focus is on pioneering research that will positively affect lives on a global scale. Description Your day to day duties will include: Contribute to the development of software that delivers new features, improves on existing functionality, and generates early value Participate in the full software development life cycle (SDLC) and provide operational support to our systems Write and deploy clean, scalable, testable, and secure code Perform front- and back-end development, including using SQL to manage databases Integrate software components with third-party programs Follow Agile practices from Kanban and/or Scrum as directed by the Development Lead Attend planning events and work with the Development Lead and Product Owner to understand requirements and priorities, agree goals, and accept tasks Attend daily stand-ups to share progress, raise support needs, and highlight any impediments Profile The successful candidate should have: Experience in designing, building and maintaining Java-based applications and services. Knowledge of Spring framework Knowledge of cloud platforms (AWS), databases (SQL), and architectural styles Excellent interpersonal and communication skills. Experience of working in agile environments Job Offer Hybrid working (with weekly visits to the Stockport office) Generous benefits including 20% overall pension (you put in up to 6%, we'll put in 14%) A collaborative and supportive company culture, with opportunities for professional growth. Salary up to £50,000 per annum Free lunch and parking when on site Your birthday off 26 days of annual leave rising to 30 days with length of service If you believe you have the skills and experience to thrive in this role, we encourage you to apply today.

The Cluster IT Manager is a Single Point of Contact representing Global Information Services towards clusters business leadership and local stakeholders. The role owns the IT demand in the clusters and is accountable for end-to-end IT engagement towards business solution delivery, technology strategy development based on business objectives, services management, risk management and relationship management within the functions in the clusters Client Details A leading competitor in the FMCG industry. Description Business Services: Acts as the key liaison across UK & Ireland and its business units, information technology teams and external IT partners (peer industry, etc.). Is expected to embody the values of the company and ensures compliance with international & local IT corporate policies & procedures (including deep understanding and strict adherence to guidelines on 'Combined Business Model'). Drive digital transformation initiatives, leveraging emerging technologies to enhance productivity, customer experience, and competitive advantage. Partner with internal stakeholders to assess technology needs, prioritize projects, and allocate resources effectively. Provide strategic guidance and recommendations to senior management on IT investments, trends, and opportunities for innovation. Strategy and Planning: Engages with Global CoEs, DevOps, CPG Sales, Strategy and Planning, Infrastructure and Shared Platforms to assess the technology options and capabilities and develop business cases. Gathers key IT information data (I2P template) for the Value Creation Planning or cluster Business project, defines a strong business case in co-ordination with BPOs, Region and Global CoEs and cross IT functions either cluster or Global. Develop and implement comprehensive IT strategies aligned with business objectives for the UK, Ireland cluster. Represents and drives the IT vision, strategy & initiatives to the business leadership team and ensures that the business stakeholders are aware of the IT vision, strategic planning and priorities. Ensures that the IT cost model for the cluster is accurate and transparent. Collaborates with Business, BPOs and the Regional IT Director to develop and deliver the annual GIS budget plan (AOP) for the cluster business. Provides period end closing reporting and insights. Assists the business in forecasting, documenting and planning for future IT needs, as well as manage IT prioritization activities within and across the clusters Oversees the planning, deployment, and maintenance of IT systems, networks, and applications to ensure optimal performance and reliability. Services Management: Ensures that SLA performance are aligned and communicated to the business leadership team. Liaises for that purpose with cluster IT team, Service Integration Manager and vendor Service Manager. Manages stakeholder expectations and alignment with business goals. In alignment with Global teams, drives within the cluster Continuous Improvement, Cost Reduction, Standardization and Harmonization of the GIS services. Accountable for local Vendor and contract management. Owns the pipeline of cluster IT projects and ensures their successful implementation. Participates in local Steerco's where appropriate Lead and mentor a team of IT professionals, fostering a innovation, collaboration, and continuous improvement. Evaluate vendor solutions, negotiate contracts, and manage relationships to ensure cost-effective procurement and service delivery. Establish and enforce IT policies, procedures, and security protocols to safeguard data, mitigate risks, and ensure compliance with regulatory requirements. Profile Education: A bachelor's or master's degree in Computer Science, Information Systems, Business Administration or related field, or equivalent work experience. Must have: Over 7 years of IT and Business/Industry work Experience with a broad range of exposure to various technical environments and business analysis. Over 3 years in advisory role in Information Systems to the business leadership function of which a significant amount has been in a company of similar size and complexity. Experience and understanding in business process management, with an ability to translates business needs into IT enabled solution Solid experience in managing matrix organization business leadership team to meet their expectation Capability to empower and develop people Experience of project definition and scoping, formulation of feasibility studies and benefits cases Must possess strong business acumen to perform as a reliable and valuable business partner. Experience in building & working with remote teams Job Offer bonus scheme up to 17.5% car allowance £6250 private healthcare 27 days holiday + bank holiday pension double contribution up to 10% volunteering days life insurance

C#.NET Development Lead opportunity within an Edinburgh based financial services business with excellent benefits and superb long term career prospects. Client Details I'm on the lookout for a Lead C#.NET Developer on behalf of one of our clients based in Edinburgh City Centre who wants to work 35 hours a week in a hybrid role in exchange for a salary up to £68k and a host of fantastic benefits including: a very generous pension contribution, annual bonus, profit share and more Description You'll be joining a leading financial services company and will lead a team of 3 to 5 developers (no people management, only project leading) in the delivery of business critical projects utilising the latest Microsoft tech stack. Profile To be successful in this role you will be able to demonstrate the following: - Expert C# Developer using the .NET framework (.NET Core etc.) - Experience of working both on-prem and on cloud projects (MS Azure) - Solid knowledge of MS SQL Server - Any additional experience of Angular would be an advantage - Demonstrable experience in a similar lead role Job Offer This company has a track record of really looking after its employees by continually investing in longer term career and skills development on an individual basis. If this sounds like your ideal next move and you're able to work in the Edinburgh office 2 to 3 day per week then please apply NOW .

C#.NET Development Lead opportunity within an Edinburgh based financial services business with excellent benefits and superb long term career prospects. Client Details I'm on the lookout for a Lead C#.NET Developer on behalf of one of our clients based in Edinburgh City Centre who wants to work 35 hours a week in a hybrid role in exchange for a salary up to £68k and a host of fantastic benefits including: a very generous pension contribution, annual bonus, profit share and more Description You'll be joining a leading financial services company and will lead a team of 3 to 5 developers (no people management, only project leading) in the delivery of business critical projects utilising the latest Microsoft tech stack. Profile To be successful in this role you will be able to demonstrate the following: - Expert C# Developer using the .NET framework (.NET Core etc.) - Experience of working both on-prem and on cloud projects (MS Azure) - Solid knowledge of MS SQL Server - Any additional experience of Angular would be an advantage - Demonstrable experience in a similar lead role Job Offer This company has a track record of really looking after its employees by continually investing in longer term career and skills development on an individual basis. If this sounds like your ideal next move and you're able to work in the Edinburgh office 2 to 3 day per week then please apply NOW .

Michael Page is looking for an experienced C#.NET Developer for our well-respected Edinburgh based Client. You will be working a 35-hour week in a Hybrid role in exchange for a salary up to £58,000 with a host of other amazing benefits such as; a very generous Pension, Profit Share, annual bonus and profit share plus MUCH MORE! If this sounds interesting, please read on . Client Details A leading Financial Services company Description You will be working in an Agile environment within a leading Financial Services business as part of a team of 3-5 Developers. You will be involved in exciting long-term projects working closely with Product Owners, Business Analysts and Testers and utilising the latest Microsoft Tech Stack. If this sounds interesting to you, please read on What you will bring to the role: Strong C#.Net experience within an Enterprise environment. Exposure to working within an Agile environment would be highly beneficial. Knowledge of MS SQL Server. Experience of working within a full software life cycle. Any experience of Angular or similar Front End Tech would be advantageous. Profile The Successful Applicant: This is a great role for an experienced Senior C#.NET Developer looking to work within a really fantastic business and grow your skill set. Job Offer What's on offer: Salary up to £58,000 DOE. Hybrid working - 50% at home/50% in office. A generous pension with Employer contribution of up to 14%. 28 days annual leave plus bank holidays. Profit Share. Annual Bonus. AND MUCH MORE! If this opportunity sounds exciting to you hit APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.

The Information Manager will be a key figure within our Analytics department in the public sector, based in Cardiff. They will oversee data management, ensuring accuracy, compliance and utilisation of information to drive strategic decisions. Client Details Our client is a large public sector company in the transport industry. With over 1,000 employees, they are headquartered in Cardiff and committed to improving transport services across Wales. Description Transport for Wales (TfW) is the not-for-profit company driving forward the Welsh Government's vision of a high-quality, safe, integrated, affordable and accessible transport network in Wales. Our mission is to 'Keep Wales Moving' by providing customer-focused services, expert advice, and infrastructure investment. The Information Management of the IT & Digital Services Directorate will lead, shape and delivery information management and records management in TfW Enterprise Information Management System The Head of Information Management will support the development of a wider strategy within TfW by creating an Information Management strategy, standards and governance to ensure compliance with legal and regulatory requirements reflects best practice, is in line with our strategic objectives and continuous improvement. Develop and implement data management strategies and processes. Maintain data governance and compliance with GDPR. Oversee the collection, storage, and analysis of business data. Collaborate with IT team to ensure data security and solve technical issues. Prepare detailed reports for stakeholders based on data analysis. Identify and recommend new ways to streamline business processes. Ensure data accuracy and consistency across all platforms. Liaise with different departments to gather information and fulfil data requirements. Profile A successful Information Manager should have: * Strong knowledge of information protection, information security, automation, information architecture and governance principals * Excellent strategic thinking and advisory skills * Ability to collaborate effectively with cross-functional teams. * In depth understanding of industry best practices and emerging trends in information management * A thorough understanding and demonstrable experience of working on the Public Records Act and other relevant regulations * Strong knowledge on Microsoft environment on the use of Microsoft as an Enterprise Information Management System. Job Offer A competitive salary in the region of £54,000 per annum. Generous holiday entitlement. Commitment to professional development and career progression. A positive and collaborative company culture, with a focus on employee wellbeing. We strongly encourage talented individuals who believe they can meet the expectations of this role to apply. This is an excellent opportunity to grow professionally within the public sector in Cardiff.

This is an exciting new role to work as a NetSuite Administrator for a global, Private Equity backed, technology business. Salary on offer is competitive, up to £60,000, and they offer hybrid working with flexible working hours Client Details My client's journey began as a tech start up over 50 years ago, now operating worldwide across 22 different countries. They have investment from a Private Equity firm which is allowing them to expand their product offering and pushing them to really focus on profitability. They are a business that cares and senior leadership are passionate about giving employees the autonomy to make their work their own. They are flexible, adaptable and passionate about technology for the sectors they support. Description As a NetSuite Administrator, you will support the European workforce as the SME for the system. It will be your role to help fix anything that goes wrong within the system and help to design more efficient processes and ways of working moving forward. You will take ownership for the dashboards and visualisations within NetSuite and ensure that the business have the right reports to provide Senior Leadership with the information required. You will be responsible for database consistency and will be expected to analyse all data that is going in and out of the system to again, ensure efficiencies. The NetSuite system has been customised a lot for the business and whilst they have an ongoing project to get back to a more standardised version, you will be responsible for the custom workflows whilst managing all of the hierarchy and data. Profile The successful candidate for the NetSuite Administrator position will have either worked in the same role or as a Systems Analyst previously. The preference is to find someone who has worked with NetSuite but they will also consider applications from strong candidates who have completed similar tasks using other ERP systems. Due to the requirements to work with the data, my client must find someone with an analytical mindset who likes to understand data structures. You will have ideally worked with PowerBI or SQL or a similar query language; at least 1-2 years' experience with this is sufficient. My client are looking for this person to be a cohesion between departments, helping them to utilise NetSuite more efficiently therefore, need someone who is comfortable communicating with a variety of different stakeholders. They would like this person to be a self-starter and someone who will ask if they need support but also happy to get stuck in and put their own stamp on the role. My client offer hybrid working from a well located office in Greater Manchester. They have mandated 3 days per week in the office but with completely flexible working hours. Anyone applying for this role must be comfortable with going into the office frequently; which is easy to get to by public transport or by car. Job Offer Competitive salary up to £60,000 25 days holiday + bank holidays Standard, matched pension contribution Annual bonus Others to be discussed

This opportunity is a brand new role working for a professional services firm on a permanent basis. This is an exciting opportunity to join their new structure and take ownership for it's success as Continuous Improvement Lead. Offering a competitive salary, flexible working and a fabulous benefits package this role is ideal for anyone in the continuous improvement, operational excellence space within the legal sector or a consultancy firm. Client Details My client are a well known, global brand within their sector. They are innovative and exciting and I would describe them as market-leading within the space they operate. They have access to an enviable list of high-profile clients for you to work with and pride themselves on delivering the best service possible within the lean six sigma/continuous improvement space. Description As Continuous Improvement Lead, it is your responsibility to ensure your teams are delivering a world-class service to their external clients. You will utilise service delivery frameworks to ensure operational efficiency and promote continuous improvement. You will line manage several delivery teams and you will be expected to support the development of those individuals, validating approaches and service models. You will lead on engagement strategies across the organisation to increase collaboration and exposure to the existing client base. Profile This role is ideal for anyone who is involved in continuous improvement, operational excellence, or change management, at a senior level within the professional services sector. You must have demonstrable experience of working with service delivery frameworks and promoting continuous improvement. The ideal candidate will have experience of managing the delivery of multi-disciplined services in a high volume, multi-location environment. You must be able to influence stakeholders within a large commercial environment; legal sector or consultancy and have comprehensive understanding of delivering a service model to meet client demand. Job Offer Competitive salary up to £70,000 Private health care Annual Bonus Life assurance Pension Flexible working (2-3 days per week in Manchester) Other benefits - can be discussed upon application

I am pleased to be partnering with a high growth Technology organisation focusing on Open Source Cloud Telecommunications. The Senior Network and Voice Engineer will be responsible for providing support to all users Globally, managing security and maintenance for critical Infrastructure. Client Details Our client is a high growth business focusing in the Open Source Cloud Telecommunications space. This opportunity is offering a fantastic amount of autonomy, flexibility, training and career progression. Description The Senior Network and Voice Engineer on a day to day basis will be responsible for: Provide support for all users worldwide. Manage security and maintenance for Critical Network infrastructure Support, manage and maintain IT infrastructure, for the Voice systems. Train and communicate effectively with other members of the team Work with the wider Network Operations Team to provide support for production infrastructure and systems, including voice technologies. Assist in procurement of equipment, and configure according to company specifications for end users, and as part of Production infrastructure. Work with Technical Architects and upper Management to: -Design, deliver and document production and Internal IT infrastructure projects. -Design and implement policies to secure all systems. -Proactively Monitor and report on Voice network, escalating any risks -Provide technical support and mentoring for IT engineers within the team. -Help Define future architecture. Maintain accurate records for all infrastructure, equipment, and users Travel, as required, to company sites Profile The successful Senior Network and Voice Engineer should have: Experience in a similar technical support role. Strong troubleshooting abilities across a wide range of hardware/software technologies. Strong knowledge in the following areas: Microsoft Teams Network Azure knowledge is beneficial Telecommunications and Networks Unified Comms Microsoft Hyper-V (& System Center Virtual Machine Manager) VMware Esxi Cisco ASR's Juniper Routers Firewall Configuration (Palo Alto) Supporting Microsoft Technologies Strong Network understanding (LAN, WAN, Switches, VPN) Good understanding of voice technologies. SSL Certificates - configure and deploy Desirable: Knowledge of Dialogic or Ribbon SBC Certifications in Azure AZ-104 Teams Admin MS700 (or Similar) Cisco CCNA (or similar) Job Offer A competitive salary ranging from £50,000 to £55,000 per annum An inclusive benefits package A vibrant company culture that values innovation and collaboration Opportunities for professional growth and development in the Technology & Telecoms industry A convenient location in the heart of Cardiff or Bristol - Can offer fully remote if willing to travel when required.

The End user support analyst will provide essential 2nd line support within the Technology department, focusing on ensuring the smooth running of computer systems. This role is ideal for a problem solver with a keen interest in IT, looking to make an impact in the Industrial/Manufacturing industry. Client Details End user support analyst - 2nd Line This company is a renowned leader in the Industrial/Manufacturing sector, employing over 500 individuals across the globe. With a commitment to innovation, they provide cutting-edge solutions that make a real difference in the industry. The firm is headquartered in North London, offering a vibrant and technologically advanced working environment. Description End user support analyst - 2nd Line Provide comprehensive 2nd line Deskside / Client side IT support to all team members across the company. Ensure the smooth running of all IT systems, including anti-virus software, print services and email provision. Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and networks. Offer technical support across the company (this may be in person or over the phone). Set up new users' accounts and profiles and deal with password issues. Test and evaluate new technology. Conduct electrical safety checks on computer equipment. Profile End user support analyst - 2nd Line A successful 2nd line IT Support Analyst should have: A degree in Computer Science, Information Technology or a related field. Previous Desk-side support experience - supporting End user devices. Previous Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange), fault diagnosis, Active Directory. Competent in using an ITSM based ticketing system to find, update and prioritise and eventually close work assigned. Ability to methodically troubleshoot commonly used Hardware, software and applications across both Windows and Apple Macs as well as Android/iOS phones. Working knowledge of office automation products, databases and remote control. A strong understanding of Windows & Mac based computer systems, mobile devices and other tech products. Experience in installing and configuring Windows computer systems and applications. Ability to diagnose hardware/software faults and solve technical problems. Job Offer End user support analyst - 2nd Line A competitive salary range of approximately £30,000 - £40,000 per year. 25 days of holiday leave. An annual bonus reflective of company performance. Statutory pension provision. A supportive and innovative company culture. We're eager to welcome the right candidate to our team. If you believe you have the necessary skills and experience, we'd love for you to apply for the IT Support Analyst role.

A Lead Dynamics 365 Engineer working alongside partners in a Tech for Good company in the environmental space. Client Details The company itself are fully carbon neutral and works in the environmental space. They deliver a range of services including solar panels and electric car charging points. This is a hybrid role where you will WFH and travel to the Billericay office twice a month. Description Responsibilities of the role: To design, build and configure the Microsoft Dynamics 365 components required to meet the business plan Accountable for the non functional performance of the Microsoft Dynamics and Power Platform (accessibility, performance, scale-ability, security and resilience) Technical collaboration with D365 partners This is a mixed role of working out the solution alongside implementation and you will be the most senior person in Dynamics in the organisation Responsible for the technical definition of work packages in the D365 transformation programme that will enable the delivery of the Technology Transformation Roadmap and Business Plan goals Profile Must haves: Experience of solution architecture/design of ideally D365 CE and Finance, if not both then an expert in one and integrated with the other/knowledge of the other and willing to learn D365 dual use rights Familiar with whole Power Platform, not just Dynamics Worked in a medium sized business and lead the technical aspect Successfully worked with partners Experience of utilising D365 to deliver business outcomes such as improved revenue, efficiency and cost reduction Experience with customising and configuring D365 apps, tables, processes and workflows Previous experience effectively communicating a complex transformation or technology road to a range of stakeholders including Executive Leadership, whole IT division and corporate audience Knowledge of Azure DevOps solution control, pipelines and release processes Job Offer Hybrid working role with travel to the office twice a month Yearly bonus Nursery vouchers Cycle to work scheme Subsidised GYM nationally or free access at Head Office Training, development, coaching within their Leadership academy Job specific accreditation's Medigold employee support

Are you an Senior IT Infrastructure Engineer or IT Systems Administrator with a really good understanding of ITIL Service Management, and experience with release management as well as configuration management? Client Details A well known Technology Company Description You will be joining a small team of Senior IT Engineers/Senior System Administrators within a company that really invests in their people in terms of training and development. In this role you will be rewarded with a competitive salary of up to £65,000 per annum depending on experience with a host of further benefits including an annual discretionary bonus, lots of on-the-job learning, a competitive pension scheme and MUCH MORE! If this sounds interesting to you, please read on What you will bring to the role: Professional exposure to Virtualization Technologies; VMWare, Hyper-V, vSphere etc. Working experience of Networks, Software Configuration and Release Management. Understanding of ITIL Service Management. Exposure to Windows (Active Directory, DNS, DHCP, IP, Switching/Routing, Security). Any knowledge of Linux would be a bonus Profile The Successful Applicant: This is a great role for someone who is an experienced Senior IT Engineer, or Systems Administrator looking to grow and develop your current skill set. Coming from a Service Desk or IT Support background would be a beneficial. PLEASE NOTE - This role does involve travel Monday to Thursday to the Portsmouth site for training for up to between 9-12 months. All expenses for this will be covered. The role will then be based permanently in Glasgow. Job Offer What's on offer: Salary up to £65,000 depending on experience. Competitive Pension. Annual discretionary bonus. Retail Discounts. AND MUCH MORE! If this opportunity sounds exciting to you then you should APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.

This role requires an IT Service Lead to coordinate and act as escalation point for a vendor within the Technology department in the Financial Services industry, ensuring top-tier IT service delivery and ticket management. The Service desk will eventually be brought in house, the successful candidate will end up managing this internal team. Client Details The organisation is a reputable and multiple-award winning entity in the Financial Services industry, with a sizeable global workforce. Operating across various locations nationally this role will be focused on the northwest based out of Preston, this organisation it is renowned for its commitment to providing exceptional service to its diverse client base. Description Lead a IT service delivery, coordination and vendor management to adhere to SLAs/KPIs. Ensure IT services align with business objectives and user requirements with a willingness to go the extra mile for staff. Manage IT service delivery metrics and report on performance. Identify opportunities for service improvement and implement changes with assistance from the Head of IT Service. Act as an escalation point for 2nd line application tickets and provide support and training materials for applications. There is also the opportunity to travel to various sites around the Northwest including Preston, Manchester, Lancaster, Liverpool and Nottingham serving as a number 1 point of contact for IT across the northwest. Oversee IT risk assessments and ensure compliance with industry standards. Assist in the creation of a service improvement plan and regularly create documentation on process updates. Provide technical leadership and guidance to users in a professional manner. The ability to create strong relationships with all internal and external members of staff. Profile A successful IT Service Lead should have: Relevant experience and/or IT qualifications (CompTIA+, ITIL etc). Proven years of experience in a customer facing IT role. Strong technical understanding of a variety of IT services and devices (including Microsoft products). Experience in IT service management and delivery frameworks. Excellent leadership and team management skills. Exposure to an IT Managed Service (outsourced) environment. Strong analytical and problem-solving skills with root cause analysis mindset. Exceptional communication skills, both written and verbal. Job Offer An attractive salary package around £40,000 - 45,000 per annum. Opportunity to work in a diverse, inclusive and vibrant team environment. Comprehensive benefits package, including holiday leave and other perks. Opportunity to grow and develop your career within the Financial Services industry. Flexible working options, promoting work-life balance. This role will be 4 days onsite, with travel to other office required (expenses paid.) We encourage all equip candidates who are eager to accept new challenges and grow professionally to apply for the IT Service Lead role in Preston.

A Group IT Service Design and Transition Manager is being sought at the start of a journey as our customer continue to transition to a Group IT function. This is a newly created position to be moulded by successful applicant. The successful candidate will be responsible for overseeing technology transitions and managing design projects. Client Details Our client is a well-established industrial and manufacturing company based in Gloucestershire. They are a large, international organisation with a workforce of over 7,500 employees globally. The company is known for its commitment to innovation and its state-of-the-art technology solutions. Description Accountable for establishing, documenting, and publicising the Service Design & Transition processes and strategy, which will include the Service Design Package & Service Level packages. Ensure the proposed solutions fit within the IT Operating model and IT Strategy. Guarantee all acceptance criteria and Go Live requirements have been met ensuring a seamless delivery into live operations. Provide Service Designs in the form of high to low-level Service Designs documenting and discussing with the relevant Service Owners or delegates what is required to deliver, operate, and manage the services to be consumed by the customer. Design and document how services and solutions will be monitored, maintained, and reported against, including what Service Levels the service will deliver (including contractual obligations, service level agreements, 3rd party service measurements and engagement approaches and any further metrics and KPIs). Assist in the development of existing ITIL processes (Incident, Request, Problem, Change, Capacity, Risk, etc) to ensure consistent application and delivery across all services and support teams. Manage the Service Design of a portfolio of projects - being responsible for the relevant documentation throughout the Project and Service Lifecycles. Manage the transition of new or changes to services into live, ensuring that they meet the standards and criteria for implementation into the production environment, including communicating to relevant stakeholders/customers on these changes. Collaborate with Project Managers, Finance, Procurement, Service Owners and technical individuals to ensure services, and non-functional requirements are documented, commercialised, and invoiced. Engage with a wide variety of stakeholders across a globally federated business across all levels, setting expectations and confirming requirements on the appropriate Design and Transition plans. Profile The successful Group IT Service Design and Transition Manager should have: Degree or relevant equivalent experience. ITILv4 Foundation required ITIL Service Design best practises Excellent interpersonal skills and a friendly and helpful attitude Ability to organise yourself and initiate work actions proactively. Ability to support others in driving actions to a completion. The confidence to challenge constructively and support others in doing the same. Outstanding communication skills, both written and verbal. Creative problem solver with the ability to deliver pragmatic solutions. Able to and encourage collaboration across teams and able to manage complex stakeholders. Demonstrable evidence of working effectively as part of a team. A strong sense of financial and commercial awareness. Understanding of Project Management methodologies Proven track record in Incident, Problem, Change, Release desired. The ability to communicate effectively with all levels of the business, up to director level. Job Offer On offer for the Group IT Service Design and Transition Manager is: Hybrid working is welcomed, will be requirement to travel to Gloucestershire. An excellent benefits package including: Private Medical, Dental insurance, up to 10% company contribution toward pension, 27 days annual leave + much more The opportunity to work in an innovative, international company. A supportive work culture with a focus on employee development. We encourage all suitable candidates to apply for this exciting opportunity. This is a fantastic chance to join a leading company in the industrial and manufacturing industry and to further develop your career in technology management.

Well here's a refreshing break from all those Java Developer jobs you'll see advertised by the big financial institutes in the Glasgow area. Client Details This role is to join a small and long established technology business who are a leader in their field. You'll join a small team of developers to develop and enhance product features in line with the needs of their ever expanding customer list. In return for your Java development skills you'll be rewarded with a salary of up to £45k + benefits which include a generous pension contribution, life assurance, hybrid & flexible working (3 days a week on site). Description As an experienced Java Software Engineer you'll need the following skills and experience to be considered for this opportunity: - Expert knowledge of Java, specifically with micro services - Previous experience working with Spring Boot, Docker etc. - Additional knowledge of Maven will be advantageous - Experience of working with databases (Oracle, Postgres etc.) - Any knowledge of AWS cloud technology is a bonus - Demonstrable experience of working in an Agile development environment - A positive, "can do" attitude and a keen eye for detail Profile While this is a snapshot of the full job description it represents the basic requirements for the role. The business will invest in your long term career development, so a good attitude and the willingness to contribute to the team are important to the client. Job Offer If this sounds like your ideal next move, and you're keen to be a bigger wheel in a smaller machine and enjoy the recognition you deserve for your efforts then please apply NOW with your up to date CV.

This role is a crucial interface between Account Management and In-Life Service, wearing a technical hat to help our customers grow by driving value from their service, tracking customer health and looking for opportunities to highlight the impact they do for the business. Client Details This client is a UK provider of telecommunications. Description Supporting Service Management: Ensure the customers in-life experience is what they signed up for; with services delivering the desired outcomes and performing to contracted SLAs. Make sure all service support documentation/knowledge, is comprehensive, accurate and up-to-date, maintaining the level of service support required. Identify the relevant On-boarding requirements for new customers; agreeing and documenting a joint plan between the customer and internal stakeholders on which on-boarding modules need to be delivered. Demonstrate a strong sense of urgency in meeting customer needs. Liaise with the customer to provide regular monthly/quarterly plans on performance against SLA, forecasting for capacity and equipment to support revenue generation. Champion Service and Support in projects, developing a strong understanding of projects impacting your customers, ensuring service impact is always minimised and pre-agreed. Act as the interface between the customer and business support functions where necessary to provide timely responses and resolution to escalations and customer queries. Technical : Act as the interface between the customer and the technical organisation for Technical Deployment and rollout activities. Responsible for identifying customer training requirements and providing in-person training where required. Identify customer knowledge gaps, agree, and document a joint plan between relevant internal stakeholders and the customer to close gaps and upskill the customer supporting full adoption of all services. Promote an urgent response culture. Work to continually train and support customer competency, building confidence in services and their ability to deliver all desired outcomes. Supporting Business Growth Develop a good understanding of the customers' business to help ensure best value out of the satellite network. Be a trusted advisor for your customers and an expert on what we offer. Able to confidently discuss and demonstrate the power of the network. Develop customer relationships that promote retention and loyalty working closely with customers to ensure they are satisfied with the services they receive, while quickly addressing any barriers/areasof dissatisfaction. Interpret customers' requirements to the Solution Architects and Product Delivery teams by communicating the customers' requirements and liaising with the customer where necessary to support the solution design. Work with virtual bid teams to support delivery of customer proposals and contracts when required. Profile KEY SKILLS AND EXPERIENCE Essential: Overall experience of 5-7 years with a minimum 3 years' experience in a Customer Service Management / Service Delivery role, preferably in the communications domain. Passionate about satellite technology and comfortable with technical lingo. Excellent customer facing/customer service skills with a passion for Service Improvement. A true team player who can work collaboratively with all levels across the organisation. Excellent People and relationship management skills. Able to multi-task, highly organised having demonstrated ability to prioritise when under pressure. Ability to travel on short notice for short term assignments. This is a customer-facing role that may require ad-hoc travel to customer locations, based on the needs of the business. Resourceful with a proactive approach and ability to work on own initiative when required. Self-motivation and able to take responsibility with a passion to learn. Desirable : A relevant degree in engineering, telecommunications, or similar qualification. Relevant technical experience with VSAT and communications platforms. Training will also be provided as part of this role. Relevant work experience at a satellite operator or satellite service provider. Experience in ITIL (Certification) Job Offer This role is offering up to £55,000 + 10% bonus and benefits. This is a hybrid role - 2 days a week are required on site. This role is seeking someone with exceptional communication skills and good understanding of Technical Service Delivery across the telecoms industry.

Head of IT Service Delivery (ITIL, Managed Services, MSP) An award winning MSP in the North West are recruiting for a Head of IT Service Delivery on a permanent basis. Due to ongoing growth and success, they have created a new role to provide operational leadership of the Managed IT Services team and strategic relationship management of their most valued customers. Client Details A thriving managed service provider who work with both corporate brands and SMEs. An owner managed business with exciting growth plans on the horizon as a result of their continued success and commitment to customer satisfaction and service excellence. Description Responsibilities: Lead a team of 20+ which includes Service Desk Managers, 2nd Line Support Engineers, IT Asset Manager, Problem Manager, and Service Delivery Managers who provide support to c.7,000 users across multiple customer accounts Oversee service desk operations including request fulfillment, incident management, and IT configuration. Manage out-of-hours support for major incidents, engaging with key stakeholders as needed. Standardise the support model to allow engineers to effectively support different customer contracts Drive service improvements and enhance customer satisfaction by identifying improvement opportunities and implementing efficiencies. Develop and maintain strong stakeholder relationships to ensure alignment with business objectives. In the first 6 months, the focus will be on understanding the team dynamics and driving service improvements to enhance customer satisfaction. You will be given autonomy to make decisions which drive operational efficiency and service excellence. This role will report into the Director of IT Service Delivery. Profile A successful Head of IT Service Delivery should have: Proven experience in Service Delivery Management including Major Incident and Problem Management Strong people management skills with the ability to lead and motivate teams. Experience in managing multiple customers within an MSP environment. Good understanding of ITIL practices, with ITIL 3 or 4 certification preferred. Demonstrated ability to drive service improvement initiatives and measure their impact on the business. Familiarity with Microsoft technologies and willingness to travel to various sites as needed. Exceptional communication and interpersonal skills. Job Offer An attractive salary range of £70,000 - £80,000 per annum. 25 days of holiday leave. Pension scheme (4% Employer / 5% Employee). A supportive and collaborative work culture. This role will require you to work on site at their Head Office and customer sites across the North West. There will be more opportunity for hybrid working once you have settled in the role. You are encouraged to apply if you are passionate about leading a team to deliver exceptional IT services in the Managed Service Provider industry. This is a fantastic opportunity to take your career to the next level.

The Change Manager leads the organisation change management (OCM) readiness activities in collaboration with the local team and country stakeholders to ensure successful deployment of a solution as part of our global business transformation programme. This role requires regular travel to work closely with colleagues as part of the country deployment roadmap. Client Details Our client is a well-established organisation within the hospitality/ catering industry. Description Leads the delivery of the OCM related deliverables; initially with a strong focus on localisation and assessment of Change Impacts and developing the appropriate business readiness Change Action Plans. Works closely with Country Change Analysts & Country Process Owners to understand and assess the country localisation requirements of new processes and ways of working. Leads the focus on adoption enablers post go live in collaboration with the country change team, local stakeholders and core programme team colleagues. Engages with local country stakeholders to ensure alignment around leadership accountability for end to end OCM. Drives the on-time local delivery and quality of OCM Deliverables and actions. Identifies and supports the resolution of risks and issues, escalating through the governance process as required. Supports the localisation of OCM assets, sharing learnings and best practice from previous deployments. Work with Country teams across wave deployments, as a community, to share ideas and best practice. Identifies change best practice which can be captured as enhancements to the OCM Toolkit. Profile Experience of delivering people agenda of change and transformation programmes. Experience of delivering business/programme results. Ability to effectively build relationships and manage stakeholders at all levels. A self-starter and team player, comfortable working across multiple teams/countries. Ability to work under pressure, determine priorities and progress a variety of tasks. Excellent communication skills. Strong coaching skills and experience. Skilled at working at pace whilst maintaining a high level of accuracy and attention to detail. Job Offer Dependant upon experience, a competitive salary of £65-90k per annum. A positive and collaborative work culture. The opportunity to drive significant change within a large organisation. A comprehensive benefits package (details to be confirmed).

Are you a Microsoft Support Engineer with a passion for all things Microsoft 365, then look no further You will be responsible for the technical management of M365 environments and will work closely with the M365 Engineer Lead. Client Details A well established business. Description You will be working with a fantastic Line Manager who will be able to push and develop your current skill set. In this role you will be rewarded with a competitive salary of circa £35,000 per annum depending on experience with a host of further benefits including 28 days holiday, company pension scheme, and much more. This role is 5 days on site, Monday to Friday. What you will bring to the role: Passion for working with Microsoft 365 Suite (SharePoint, Teams, MS Exchange). Exposure to Power Platform ie Power Automate and Power Apps. A desire to learn and develop skillsets. Ensuring system and data security aligns with company policies. Documenting system configurations and procedures. Staying updated on industry trends and advancements in M365. Experience working with Intune would be a strong advantage. Profile The Successful Applicant: This role is absolutely ideal for someone with a real passion for Microsoft 365 with a solid understanding of M365 and its associated technologies. You will also be someone who is looking to develop their skillsets further within this area, as you will be working under a knowledgble and well experienced Line Manager. Job Offer A competitive salary in the range of £35,000 - £38,000 per annum A great benefits package An inclusive and supportive company culture The opportunity to further your career in Edinburgh, a city renowned for its technological innovation We strongly encourage those who believe they possess the right skills and experience for this M365 Support Engineer role to hit APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.

Are you a tech-savvy problem solver with a passion for supporting end users? Do you have a knack for providing top-notch customer service? If so, we have an exciting opportunity for you to join our clients team as a 2nd Line Support Analyst at a very niche business based in the outskirts of Edinburgh City Centre. This role is 5 days on site. Client Details A very niche business based in the outskirts of Edinburgh City Centre. Description This role comes with an above market salary package to attract the best in the business with excellent benefits such as 31 days holiday, 5% cash flex benefit that can be taken as basic or used towards additional benefits, Private Medical Health care, Life Insurance and an outstanding match and double pension up to 12%. This IT Support role is on site Monday to Friday 09:00-17:00. As a 2nd Line Support Analyst you will be an integral part of the Edinburgh team within the business, responsible for providing technical support for up to 40 on site users. You will be the "go to" person for Troubleshooting and resolving complex IT issues. Your expertise will contribute to maintaining a reliable and efficient IT environment that supports the business with day to day. Supporting up to 40 users within the Edinburgh site with IT issues. Stakeholder management. Diagnose and resolve hardware, software and network issues. Collaborate with the wider IT team to implement improvements and upgrades to the Infrastructure. Working closely with the Service Delivery Team. Profile You'll be an excellent communicator at all levels within the business. Strong knowledge of O365 and Windows OS - MS Suite would be advantageous. Ability to explain technical concepts to non-technical users effectively. Have an all round customer orientated mindset with commitment to delivering exceptional service. Job Offer This is an multi-site UK based company with career growth and development alongside the fantastic above market salary package and benefits listed above.