Dovetail HRS

Junior Project Manager High Wycombe, HP12 3BQ E23,OOO to 27,000 Established since 1998, our client is a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a turnover in excess of f23.5m. Following an intensive training period the successful applicant will be responsible for a smooth and seamless provision of telecom services, which will involve managing the process from contact with the customer through to full set up of the contracted service(s) to the customer's satisfaction. The Role The day to day role will involve contract scrutiny, customer contact and ordering services as specified from the relevant suppliers via CRM system within agreed SLA's. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience with the 5G service. The role will involve: Order management and provisioning Tracking orders Testing and service delivery Liaise with customers, suppliers and engineers Escalated issue handling Progress reports Account set up The Candidate To be considered for this role, you will have the following skills and experience: Strong communicator at all levels (oral and written) Strong organisational skills Ability to multi-task Tact and diplomacy Good telephone manner Ability to meet deadlines Aptitude for following/adhering to procedures Ability to understand and carry out detailed instructions Numerate and literate Experience, Education and Qualifications: Having worked within the telecom industry would be desirable, but not essential as full training will be given. Minimum GCSE level Maths and English Basic skill level of Microsoft Word and Excel Benefits: A competitive basic salary from 23,OOO to 27,000 per annum DOE. Commission after qualifying period Training and development plans. Staff bonuses and holiday incentives If you feel you have the skills for this Junior Project Manager role, please send your CV or call us for details.