Minko's Macs Limited

WE NEED THE BEST OF THE BEST Minko's Macs is hiring four experienced Senior Computer Technicians for our London operation: two full-time and two part-time opportunities. This is a hands-on, customer-facing role for dependable technicians who can manage themselves, protect our reputation and help a busy store perform commercially. Pay and working pattern • £15 per hour starting rate, plus performance bonuses • Up to £17 per hour for candidates who can demonstrate successful shop management, excellent verified customer feedback, advanced technical ability and additional commercial skills such as Google Ads, website maintenance or ecommerce • Typical shifts are eight hours • Full-time and part-time roles available • Permanent, temporary and suitable self-employed arrangements may be considered • Work across our North, East, South and West London locations; flexibility to travel between branches is essential Key responsibilities • Diagnose, repair, test and quality-check Apple Macs, laptops, desktop computers and related devices to a high standard • Manage a repair workload independently, prioritise jobs and meet agreed turnaround times • Keep every customer informed of diagnosis, cost, progress, parts requirements and collection dates • Obtain clear customer approval before chargeable work and maintain accurate written records • Maintain stock lists, repair records, income figures and daily operational sheets using Excel or equivalent tools • Identify and source required parts responsibly, control costs and keep devices safely organised • Support retail sales, quotations, upselling and other ethical revenue-generating activity • Maintain the store, tools, displays and customer areas to a professional standard • Protect and strengthen the company's excellent reputation through honest advice and reliable service • Contribute to performance, revenue and customer-review targets Essential requirements • Extensive professional computer-repair experience; around ten years is strongly preferred for this senior role • Strong practical knowledge of hardware and software diagnosis, component replacement, operating-system issues and device testing • Excellent spoken and written English with the ability to explain technical matters clearly • Degree-level education, or exceptionally strong equivalent professional experience and evidence of continuous learning • Strong Excel/spreadsheet, stock-control, record-keeping and basic accounting skills • Proven customer service, sales and commercial awareness • Excellent timekeeping, reliability, organisation and personal accountability • A strong professional reputation and references we can verify • Ability to work independently without constant supervision and to support colleagues when needed • Right to work in the UK Desirable • Previous responsibility for running a successful repair or retail shop • Evidence of achieving revenue, productivity and customer-satisfaction targets • Advanced board-level or specialist repair capability • Google Ads, digital marketing, website, ecommerce or inventory-system experience Benefits • Performance bonuses linked to agreed targets • Additional incentives linked to genuine customer feedback and service standards • Opportunity to earn up to £17 per hour based on verified skills and results • Varied work across established London locations • Scope to take ownership and progress with the business To apply, provide a concise employment history, examples of repairs you can complete independently, details of any shop-management or sales results, your London travel availability and two verifiable professional references. Only candidates who can demonstrate the senior-level technical, communication and commercial standards above should apply.