Altitude-Recruitment Limited

Permanent Customer Service Manager Based in Aylesbury Hybrid up to £45,000 pa Our client are looking to recruit a Customer Service Manager to lead and motivate the Customer Service team to deliver a consistently high standard of customer care, ensuring accurate timely order processing and effective end-to-end management of customer queries and after care. Leading a dedicated customer care team that ensure the smooth processing of customer orders, communicating effectively with both internal and external customers. Proven stakeholder management skills are required as you will work closely with other internal departments and stakeholders to seek the right resolution outcome in relation to any customer related issues relating to deliveries, shortages, damaged goods, returns and invoicing. Providing support to a small team, ensuring any issues are resolved offering one to one mentoring and support to team members to ensure continuous professional growth and an accountable high-performance culture. Hold regular team meetings to communicate priorities, performance, risks and key business updates. Proactively manage the end-to-end processes by monitoring and communicating process performance. Be the instigator of process improvement by making recommendations to senior management stakeholders that streamline and enhance working practices and procedures, ensuring they are efficient and consistently followed. Provide accurate management information, KPIs and metrics to share team performance, trends, risks and improvement opportunities. Support Customer Service projects and change activity as required, ensuring the team is engaged and changes are embedded. Ensure compliance with Sarbanes-Oxley (SOX) controls through all relevant Customer Service transactions and procedures. Through stakeholder management, a supportive approach to a variety of teams to identify improvements, to resolve systemic causes of customer issues. Build and maintain strong relationships with key customers, including customer visits where appropriate. The ability to engage, understand the customer requirements through effective communication. Oversee the team's administration of warranty service contracts and chargeable call outs, including renewal tracking, timely customer notifications, and internal coordination (e.g. documentation and invoicing requests) in line with agreed policy and timescales. Ensure appropriate tracking and visibility of warranty contract status and related queries (via team reporting), escalating exceptions and recurring themes to support process improvement Proven hands-on leadership with a pragmatic management style. Ability to support the team whilst managing competing demands and priorities. A good understanding and experience of working with metrics and performance measures to drive improvement. Strong communication skills and able to successfully interact with customers, team members and internal partners to achieve shared goals. A tech background with a good commercial understanding and the role customer service plays in delivering commercial results. A strong and collaborative work ethic with a solutions-focused approach. Intermediate level of professional experience of working in a similar position. BTEC level 5 Diploma in Customer Service. Computer literate with strong MS Excel skills. Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment acting as an Employment Agency and Employment Business.

Permanent Full Time Based in Milton Keynes £28,000 pa - £32,000 pa Customer Service Advisor (Key Account Support) Deliver Outstanding Customer Experiences. Build Lasting Relationships. Make an Impact. We're looking for an enthusiastic and proactive Customer Service Advisor to join our team. This is more than a traditional customer service role-it's an opportunity to become a trusted partner to our customers and field sales team, supporting key accounts, collaborating across departments, and helping deliver an exceptional customer experience. If you enjoy building relationships, solving problems, working with data, and taking ownership of your work, we'd love to hear from you. What You'll Be Doing As a Customer Service Advisor, you'll play a key role in ensuring our customers receive an outstanding service from order through to delivery. Working closely with Sales, Logistics, Manufacturing and Accounts, you'll help drive customer satisfaction and support business growth. Your responsibilities will include: Managing customer orders received via email and web portals. Responding promptly to customer enquiries and providing effective solutions. Managing customer complaints through our internal systems, ensuring timely resolution. Supporting our Key Account customers by delivering excellent service and maintaining strong relationships. Working closely with colleagues across Customer Service, Sales, Logistics and Finance to resolve customer issues. Liaising with our manufacturing and distribution partners in Belgium. Becoming knowledgeable about our products, promotions, pricing and new product launches. Supporting the Customer Service Manager with day-to-day activities and continuous improvement initiatives. Key Account Support You'll also work alongside our Business Development Managers and Sales Team to support strategic customer accounts by: Preparing reports and analysing customer, sales and service performance. Monitoring customer activity, trends and service metrics. Providing updates on complaints, logistics and order fulfilment performance. Producing professional PowerPoint presentations for internal and customer meetings. Attending customer meetings independently or alongside the Sales Team. Supporting business reviews and identifying opportunities to improve customer experience. What We're Looking For We're looking for someone who enjoys working in a fast-paced environment and genuinely cares about delivering exceptional customer service. You'll bring: Previous experience in a Customer Service, Customer Support or Account Support role. Experience supporting Key Accounts or working closely with Sales teams would be highly advantageous. Excellent communication skills with the confidence to build strong relationships at all levels. Strong organisational skills and the ability to manage multiple priorities. A proactive, positive and solutions-focused approach. Confidence using Microsoft Office, particularly Excel, Outlook, Word and PowerPoint. Strong analytical skills with the ability to interpret and present data clearly. Experience using SAP is desirable but not essential, as full training will be provided. What Makes You Successful You'll thrive in this role if you are: Customer-focused and passionate about delivering outstanding service. Energetic, motivated and keen to take ownership. Curious and eager to learn new systems and products. A natural relationship builder who enjoys collaborating with others. Calm under pressure and confident managing competing priorities. Someone who looks for opportunities to improve processes rather than simply following them. Why Join Us? We're committed to creating a friendly, fun workplace where everyone feels valued, respected and able to succeed. We welcome applications from people of all backgrounds, experiences and perspectives. In return, you'll have the opportunity to develop your skills, work alongside a supportive team, and make a genuine impact on both our customers and the business. If you're passionate about customer service, enjoy working collaboratively, and want a role where you can make a difference every day, we'd love to hear from you. Please let us know if I need to make reasonable adjustments to our process, please let me know about how I can best support you and make the adjustments that may be needed. Altitude-Recruitment acting as an Employment Agency.

Temporary to Permanent Front of House Coordinator/Conference Based in Milton Keynes £25,500 pa A great opportunity to suit someone that is excellent with people, approachable, warm and friendly. Previous experience in customer care, you will be organised, with the ability to meet deadlines. Part of a warm and friendly team this role offers a varied role and is split between a reception desk supporting tenants, supporting conferencing facilities, delivering high quality conferencing and meeting room services. Excellent people and customer service skills Handle enquires and bookings of the meeting rooms and conference suites Assist with preparation of the meeting rooms and conference bookings First point of contact for all users of the venue and visitors Support Health & Safety monitoring and reporting Liaise with the Facilities Manager and team to ensure property maintenance is undertaken Assist with the marketing and promotion of the venues and services Motivated, flexible and prepared to suggest change to improve standards Excellent written and verbal communication skills Organised, with strong attention to detail The ability to remain calm, helpful and positive in all situations and the ability to relate to all sectors of the community Enjoys responsibility for allocated tasks with the ability to see through to conclusion Work well within a team environment, offering supportive and collaborative service Desirable, knowledge of the voluntary community sector, enhancing the quality of life for individuals and groups Good use of Microsoft Office 365, motivated, flexible and prepared to suggest change to improve standards. Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business