Permanent Based in Central Milton Keynes £30,000 pa - £35,000 pa A great opportunity to assist the General Manager with the overall management of a relaxed and helpful business centre in the heart of Central Milton Keynes. Based at the luxurious offices, offering office space and conference facilities, attracting both traditional, hybrid and mobile workers to an inclusive environment. A customer focused role working alongside the GM running a successful stand-alone centre as a small business. Ideally a background in managing a business centre or conference facilities, able to communicate confidently with people at all levels. Manage the premises, suppliers and contractors. Able to budget, with proven financial ability. Be proactive and flexible, with the ability to resolve problems and prioritise a busy workload. Key attributes: Experience in providing customer service in a face-to-face environment. Excellent communication skills, both written and verbal. Able to manage the premises, suppliers and contractors. Financial acumen and budgeting skills. Have the ability to sell, cross sell and upsell. Be proactive and flexible. Extremely well-organised. Key responsibilities: Managing customer relationships and ensuring high levels of customer satisfaction. Maintaining the physical condition of the centre and ensuring a safe and welcoming working environment. Facilities management. Preparing monthly customer invoices, cash collection and cost analysis. Driving sales by creating business opportunities for office space, virtual offices, co- working and meeting rooms. Managing suppliers, including raising purchase orders and processing payments. Dealing with commercial agents and brokers, responding to enquiries and conducting viewings and meetings with potential clients. Management of Health and Safety and compliance with regulations. Line manage and develop the Reception Team. Cover for the Receptionist during absences. Any other tasks required in the running of the business centre. Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Jul 29, 2025
Full time
Permanent Based in Central Milton Keynes £30,000 pa - £35,000 pa A great opportunity to assist the General Manager with the overall management of a relaxed and helpful business centre in the heart of Central Milton Keynes. Based at the luxurious offices, offering office space and conference facilities, attracting both traditional, hybrid and mobile workers to an inclusive environment. A customer focused role working alongside the GM running a successful stand-alone centre as a small business. Ideally a background in managing a business centre or conference facilities, able to communicate confidently with people at all levels. Manage the premises, suppliers and contractors. Able to budget, with proven financial ability. Be proactive and flexible, with the ability to resolve problems and prioritise a busy workload. Key attributes: Experience in providing customer service in a face-to-face environment. Excellent communication skills, both written and verbal. Able to manage the premises, suppliers and contractors. Financial acumen and budgeting skills. Have the ability to sell, cross sell and upsell. Be proactive and flexible. Extremely well-organised. Key responsibilities: Managing customer relationships and ensuring high levels of customer satisfaction. Maintaining the physical condition of the centre and ensuring a safe and welcoming working environment. Facilities management. Preparing monthly customer invoices, cash collection and cost analysis. Driving sales by creating business opportunities for office space, virtual offices, co- working and meeting rooms. Managing suppliers, including raising purchase orders and processing payments. Dealing with commercial agents and brokers, responding to enquiries and conducting viewings and meetings with potential clients. Management of Health and Safety and compliance with regulations. Line manage and develop the Reception Team. Cover for the Receptionist during absences. Any other tasks required in the running of the business centre. Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Permanent Based in Milton Keynes Production Operative £26,000 pa - £26,500 pa A great opportunity to join a small manufacturing plant, with a well established and accustomed company that manufacture electronic solutions. Ideally you will have previous production experience, with the ability to produce soldering solutions, mixing, packaging and labelling techniques. Contribute to a culture of continuous improvements, that collaborate, adding to a harmonious working environment. Duties and Responsibilities: Complete customer orders as instructed by the Production Schedule Mix solder paste batches to fill customer orders Perform rework as advised by Quality, following standard procedure or special procedure Review Production Schedules and discuss possible adjustments Fill, label, and package solder paste orders as per the customer order Adhere to all requirements for cleanliness and visual control using the 5S system to maintain a well-organised operation with a low risk of contamination Set up, use and maintain a range of manufacturing equipment Maintain packing and filling equipment, including pan packs, scales Accurately record manufacturing details by paper and electronic means Monitor Kanban tip capping levels for each week, plan and refill as needed Plan and manage internal communications and possess an awareness of corporate brand, direction, aims and activities. Undertake training consistent with developing skills relevant to those duties and responsibilities of the role. Be vigilant in matters relating to health and safety within and external to the company s offices. Please let us know if we need to make any reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment acting as an Employment Agency and Employment Business.
Jul 17, 2025
Full time
Permanent Based in Milton Keynes Production Operative £26,000 pa - £26,500 pa A great opportunity to join a small manufacturing plant, with a well established and accustomed company that manufacture electronic solutions. Ideally you will have previous production experience, with the ability to produce soldering solutions, mixing, packaging and labelling techniques. Contribute to a culture of continuous improvements, that collaborate, adding to a harmonious working environment. Duties and Responsibilities: Complete customer orders as instructed by the Production Schedule Mix solder paste batches to fill customer orders Perform rework as advised by Quality, following standard procedure or special procedure Review Production Schedules and discuss possible adjustments Fill, label, and package solder paste orders as per the customer order Adhere to all requirements for cleanliness and visual control using the 5S system to maintain a well-organised operation with a low risk of contamination Set up, use and maintain a range of manufacturing equipment Maintain packing and filling equipment, including pan packs, scales Accurately record manufacturing details by paper and electronic means Monitor Kanban tip capping levels for each week, plan and refill as needed Plan and manage internal communications and possess an awareness of corporate brand, direction, aims and activities. Undertake training consistent with developing skills relevant to those duties and responsibilities of the role. Be vigilant in matters relating to health and safety within and external to the company s offices. Please let us know if we need to make any reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment acting as an Employment Agency and Employment Business.
Permanent Retail Product Trainer Based in Luton £30,000 pa - £45,000 pa An exciting permanent opportunity for someone that is looking for a training role. Ideally training experience would be preferred however, it maybe that you work with products or within retail and a have a passion to demonstrate and maximise the product capabilities. Our client continuously invest in you and your development. There are no barriers to where your career could take you. Turn knowledge into impact Our client are a leading global appliance company that has shaped living for the better for more than 100 years. They reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. They sell household products in around 120 markets every year. In 2023 the group had sales of SEK 134 billion and employed 45,000 people around the world. All about the role: Are you passionate about education and technology? Do you have a knack for inspiring and empowering others? We are seeking a dynamic and dedicated Product Trainer to join our team. In this role, you will be responsible for planning and delivering comprehensive training programmes within your market. You will play a crucial role in educating delegates on our key products, technologies, and priorities. As an expert in both face-to-face and remote training, you will utilise various tools and resources to ensure our training plans are effective and continuously evolving. What you'll do: Create, maintain, and deliver an effective training calendar within the market. Ensure alignment with Sales, Product Line, and trade marketing teams to optimise focus and timings. Seek out and build strong relationships with retail partner training teams. Act as the face-to-face training contact and manage internal communications within the team and commercial triangle. Deliver best-in-class training interventions both digitally and face-to-face with retail partners. Utilise training materials and experiences developed in partnership with Product Line and Central resources. Actively prioritise accounts and training interventions based on regional and country business goals. Activate training calendars in collaboration with the UK Training Lead. Engage with continual product knowledge development, working closely with the product line and central training team. Develop local training materials to assist with best-in-class training for sales teams. Ensure that the training platform content is uploaded and optimised for effective remote learning. Collaborate with Sales and trade marketing to maximise the use of the platform. Assist the Internal Trainer in delivering training sessions to employees in the UK. Support the internal trainer with the delivery of training interventions based on the internal training calendar. Provide training and learning support at both in-person retailer and trade events, as well as remote learning webinars. Support with sales events when required by the business. Offer periodic training and training material support for agency-supplied field resources, either remotely or in regular face-to-face sessions. Support the Training & Engagement Lead with the day-to-day maintenance and management of the local showroom. Ensure training spaces are maintained and ready to be used on a day-to-day basis. Provide full and timely input to satisfy both local and Central reporting requirements, including budget and spend reporting. Ensure statuses are accurate and up to date at all times. Undertake any other duties and/or projects as reasonably requested to enable the delivery of business initiatives and goals. Qualifications: First experience within a training or learning role Experience within a commercial, consumer goods company Dedicated to understanding and meeting the needs of our consumers and customers Open, ambitious, and keen to grow by learning and development Excellent planning and organisational skills Strong presentation skills and able to develop digital and physical training materials that stay on-brand and captivate your audience Good relationship building skills, an ability to demonstrate building relations at all levels within an organisation and being comfortable within this environment. Where you'll be: This is an office-based position working from our Luton office. Benefits Highlights: Excellent Development Opportunities Defined Contribution Pension Scheme - Company contribution up to 8% 25 days holiday plus Bank holidays Enhanced Company Sick Pay Healthcare Cash Plan cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership Life Assurance 3 x salary 50% Staff discount, 40% friends and family discount Employee Assistance Programme 24/7 GP, mental health support, financial, legal, health and nutrition advice Premium Subscription to Calm App Sales bonus Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Jul 10, 2025
Full time
Permanent Retail Product Trainer Based in Luton £30,000 pa - £45,000 pa An exciting permanent opportunity for someone that is looking for a training role. Ideally training experience would be preferred however, it maybe that you work with products or within retail and a have a passion to demonstrate and maximise the product capabilities. Our client continuously invest in you and your development. There are no barriers to where your career could take you. Turn knowledge into impact Our client are a leading global appliance company that has shaped living for the better for more than 100 years. They reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. They sell household products in around 120 markets every year. In 2023 the group had sales of SEK 134 billion and employed 45,000 people around the world. All about the role: Are you passionate about education and technology? Do you have a knack for inspiring and empowering others? We are seeking a dynamic and dedicated Product Trainer to join our team. In this role, you will be responsible for planning and delivering comprehensive training programmes within your market. You will play a crucial role in educating delegates on our key products, technologies, and priorities. As an expert in both face-to-face and remote training, you will utilise various tools and resources to ensure our training plans are effective and continuously evolving. What you'll do: Create, maintain, and deliver an effective training calendar within the market. Ensure alignment with Sales, Product Line, and trade marketing teams to optimise focus and timings. Seek out and build strong relationships with retail partner training teams. Act as the face-to-face training contact and manage internal communications within the team and commercial triangle. Deliver best-in-class training interventions both digitally and face-to-face with retail partners. Utilise training materials and experiences developed in partnership with Product Line and Central resources. Actively prioritise accounts and training interventions based on regional and country business goals. Activate training calendars in collaboration with the UK Training Lead. Engage with continual product knowledge development, working closely with the product line and central training team. Develop local training materials to assist with best-in-class training for sales teams. Ensure that the training platform content is uploaded and optimised for effective remote learning. Collaborate with Sales and trade marketing to maximise the use of the platform. Assist the Internal Trainer in delivering training sessions to employees in the UK. Support the internal trainer with the delivery of training interventions based on the internal training calendar. Provide training and learning support at both in-person retailer and trade events, as well as remote learning webinars. Support with sales events when required by the business. Offer periodic training and training material support for agency-supplied field resources, either remotely or in regular face-to-face sessions. Support the Training & Engagement Lead with the day-to-day maintenance and management of the local showroom. Ensure training spaces are maintained and ready to be used on a day-to-day basis. Provide full and timely input to satisfy both local and Central reporting requirements, including budget and spend reporting. Ensure statuses are accurate and up to date at all times. Undertake any other duties and/or projects as reasonably requested to enable the delivery of business initiatives and goals. Qualifications: First experience within a training or learning role Experience within a commercial, consumer goods company Dedicated to understanding and meeting the needs of our consumers and customers Open, ambitious, and keen to grow by learning and development Excellent planning and organisational skills Strong presentation skills and able to develop digital and physical training materials that stay on-brand and captivate your audience Good relationship building skills, an ability to demonstrate building relations at all levels within an organisation and being comfortable within this environment. Where you'll be: This is an office-based position working from our Luton office. Benefits Highlights: Excellent Development Opportunities Defined Contribution Pension Scheme - Company contribution up to 8% 25 days holiday plus Bank holidays Enhanced Company Sick Pay Healthcare Cash Plan cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership Life Assurance 3 x salary 50% Staff discount, 40% friends and family discount Employee Assistance Programme 24/7 GP, mental health support, financial, legal, health and nutrition advice Premium Subscription to Calm App Sales bonus Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Permanent Based in Milton Keynes Monday Friday 08 30 Office based A fantastic opportunity to work within a fairly new team with an exciting global brand, based in Milton Keynes. The site offers a dynamic and inclusive place to work, championing the ED&I strategy across the group. Part of the People Shared Services centre this role is to deliver excellent service in relation to the group's transactional people activities, ensuring legal and group compliance. The People Operations Assistant will work closely with the HR and wider team to deliver efficient and effective services, maintaining data integrity and team focussed solutions. Deliver exceptional team focussed service to both internal and external colleagues, including stakeholders and candidates. Working to the service level agreements of the team, adopting a continous improvement philosophy in terms of HR process efficiences and understanding the needs of different stakeholder groups. Own the administration and communication process for all new starter Service Agreements and current colleague amendments, ensuring KPI's are met, and business expectations are managed. Working with new starters and hiring managers to coordinate and deliver instruction meetings for new hires. Managing employee records ensuring accuracy including making changes to personal details. Managing the new starter processes for relevant systems and applications and liaising with the Reward team on any questions. Completing and ensuring a compliant reference process. Managing the new starter and ongoing visa processes. Managing new starter occupational health related matters. Coordinting, tracking and monitoring regulatory compliance including known. consignor activities. Managing the leaver process for relevant systems and applications and liaising with Reward teram on any questions. Manage the People Operations inbox. Be a promoter of the companies employee value propostion, championing the values. You will have excellent communication skills, be able to work as part of a team, with the ability to work with accuracy and have a high attention to detail. Previous experience within an administrative role. Ideally experience of HRIS including Workday and Oracle. Additional activities - the delivery of cross functional HR and business wide projects. Actively supporting the overall HR strategy, Objects and Goals. Promote the values and role modelling them at all times. Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Mar 08, 2025
Full time
Permanent Based in Milton Keynes Monday Friday 08 30 Office based A fantastic opportunity to work within a fairly new team with an exciting global brand, based in Milton Keynes. The site offers a dynamic and inclusive place to work, championing the ED&I strategy across the group. Part of the People Shared Services centre this role is to deliver excellent service in relation to the group's transactional people activities, ensuring legal and group compliance. The People Operations Assistant will work closely with the HR and wider team to deliver efficient and effective services, maintaining data integrity and team focussed solutions. Deliver exceptional team focussed service to both internal and external colleagues, including stakeholders and candidates. Working to the service level agreements of the team, adopting a continous improvement philosophy in terms of HR process efficiences and understanding the needs of different stakeholder groups. Own the administration and communication process for all new starter Service Agreements and current colleague amendments, ensuring KPI's are met, and business expectations are managed. Working with new starters and hiring managers to coordinate and deliver instruction meetings for new hires. Managing employee records ensuring accuracy including making changes to personal details. Managing the new starter processes for relevant systems and applications and liaising with the Reward team on any questions. Completing and ensuring a compliant reference process. Managing the new starter and ongoing visa processes. Managing new starter occupational health related matters. Coordinting, tracking and monitoring regulatory compliance including known. consignor activities. Managing the leaver process for relevant systems and applications and liaising with Reward teram on any questions. Manage the People Operations inbox. Be a promoter of the companies employee value propostion, championing the values. You will have excellent communication skills, be able to work as part of a team, with the ability to work with accuracy and have a high attention to detail. Previous experience within an administrative role. Ideally experience of HRIS including Workday and Oracle. Additional activities - the delivery of cross functional HR and business wide projects. Actively supporting the overall HR strategy, Objects and Goals. Promote the values and role modelling them at all times. Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Permanent Department Hub Manager - Claims Department Travel Claims Location of work: Office/Hybrid - Croydon / Birmingham £35-45k To manage, co-ordinate and develop the claims activity within the Travel Claims department to ensure that all performance targets / KPI s are consistently met for our clients. Within your teams, work to drive quality and efficiency that meet and exceed the needs of the business. To lead, develop and motivate your department to enable the delivery of a customer centric service which delivers outstanding experiences to customers at every touch-point. To create a high-performance culture in which employees want to engage with each other and collaborate to achieve the Partners Vision and Mission. Hours: Hours 35 hours per week. These hours will vary in line with business needs and flexibility is required. Due to the nature of this role, there may be a requirement to be on call. We understand the importance of work-life balance with our employees working a hybrid solution of 60/40 office/home working. Office days Tuesday , Wednesday and Thursday. Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. To achieve this You will: To manage, coach and support the Team Managers to ensure that the required operational results and targets are achieved. To ensure claims processes are aligned with strategic objectives that meet business and Business Partners requirements including SLA and KPI performance. Schedule monthly meetings to provide performance and departmental updates that encourage regular feedback and collaboration. All meetings should have an agenda and minutes and your team should also have input into the agenda. Motivate and coach your team to ensure that performance is managed in line with the Customers Partner s People Strategy. In order to achieve this we expect you to: Complete Personal Development Plans for each of your Team Managers, keeping up to date training, coaching and feedback records and highlighting areas for improvement. You will be responsibility for the claims activity within Travel Claims, we need you to develop a high performance culture in order to get the best out of your team and to do this we expect you to: Ensure that you have the right resources at the right time to deliver the required level of performance and meet agreed KPI s. Plan with your managers the teams overtime in advance and make sure you use the budget wisely and fairly. Provide support and guidance when dealing with complex queries and attempt to seek resolution at the first point of contact. Willingly take escalated Business Partner claims and manage where possible to conclusion including resolution. Provide an objective report of events when required and ensure the case is highlighted to your Manager. About you: Educated to GCSE standard or equivalent, including English and Maths Good working knowledge of MS Word & Excel Able to communicate confidently with clients, customers and suppliers understanding of FCA Flexible/adaptable and able to work under pressure Strong leadership skills Strategic thinker Ability to manage large claims teams Experienced Claims Manager Please let us know we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Feb 02, 2025
Full time
Permanent Department Hub Manager - Claims Department Travel Claims Location of work: Office/Hybrid - Croydon / Birmingham £35-45k To manage, co-ordinate and develop the claims activity within the Travel Claims department to ensure that all performance targets / KPI s are consistently met for our clients. Within your teams, work to drive quality and efficiency that meet and exceed the needs of the business. To lead, develop and motivate your department to enable the delivery of a customer centric service which delivers outstanding experiences to customers at every touch-point. To create a high-performance culture in which employees want to engage with each other and collaborate to achieve the Partners Vision and Mission. Hours: Hours 35 hours per week. These hours will vary in line with business needs and flexibility is required. Due to the nature of this role, there may be a requirement to be on call. We understand the importance of work-life balance with our employees working a hybrid solution of 60/40 office/home working. Office days Tuesday , Wednesday and Thursday. Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. To achieve this You will: To manage, coach and support the Team Managers to ensure that the required operational results and targets are achieved. To ensure claims processes are aligned with strategic objectives that meet business and Business Partners requirements including SLA and KPI performance. Schedule monthly meetings to provide performance and departmental updates that encourage regular feedback and collaboration. All meetings should have an agenda and minutes and your team should also have input into the agenda. Motivate and coach your team to ensure that performance is managed in line with the Customers Partner s People Strategy. In order to achieve this we expect you to: Complete Personal Development Plans for each of your Team Managers, keeping up to date training, coaching and feedback records and highlighting areas for improvement. You will be responsibility for the claims activity within Travel Claims, we need you to develop a high performance culture in order to get the best out of your team and to do this we expect you to: Ensure that you have the right resources at the right time to deliver the required level of performance and meet agreed KPI s. Plan with your managers the teams overtime in advance and make sure you use the budget wisely and fairly. Provide support and guidance when dealing with complex queries and attempt to seek resolution at the first point of contact. Willingly take escalated Business Partner claims and manage where possible to conclusion including resolution. Provide an objective report of events when required and ensure the case is highlighted to your Manager. About you: Educated to GCSE standard or equivalent, including English and Maths Good working knowledge of MS Word & Excel Able to communicate confidently with clients, customers and suppliers understanding of FCA Flexible/adaptable and able to work under pressure Strong leadership skills Strategic thinker Ability to manage large claims teams Experienced Claims Manager Please let us know we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Permanent Department Hub Manager - Claims Department Travel Claims Location of work: Office/Hybrid - Croydon / Birmingham £35-45k To manage, co-ordinate and develop the claims activity within the Travel Claims department to ensure that all performance targets / KPI s are consistently met for our clients. Within your teams, work to drive quality and efficiency that meet and exceed the needs of the business. To lead, develop and motivate your department to enable the delivery of a customer centric service which delivers outstanding experiences to customers at every touch-point. To create a high-performance culture in which employees want to engage with each other and collaborate to achieve the Partners Vision and Mission. Hours: Hours 35 hours per week. These hours will vary in line with business needs and flexibility is required. Due to the nature of this role, there may be a requirement to be on call. We understand the importance of work-life balance with our employees working a hybrid solution of 60/40 office/home working. Office days Tuesday , Wednesday and Thursday. Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. To achieve this You will: To manage, coach and support the Team Managers to ensure that the required operational results and targets are achieved. To ensure claims processes are aligned with strategic objectives that meet business and Business Partners requirements including SLA and KPI performance. Schedule monthly meetings to provide performance and departmental updates that encourage regular feedback and collaboration. All meetings should have an agenda and minutes and your team should also have input into the agenda. Motivate and coach your team to ensure that performance is managed in line with the Customers Partner s People Strategy. In order to achieve this we expect you to: Complete Personal Development Plans for each of your Team Managers, keeping up to date training, coaching and feedback records and highlighting areas for improvement. You will be responsibility for the claims activity within Travel Claims, we need you to develop a high performance culture in order to get the best out of your team and to do this we expect you to: Ensure that you have the right resources at the right time to deliver the required level of performance and meet agreed KPI s. Plan with your managers the teams overtime in advance and make sure you use the budget wisely and fairly. Provide support and guidance when dealing with complex queries and attempt to seek resolution at the first point of contact. Willingly take escalated Business Partner claims and manage where possible to conclusion including resolution. Provide an objective report of events when required and ensure the case is highlighted to your Manager. About you: Educated to GCSE standard or equivalent, including English and Maths Good working knowledge of MS Word & Excel Able to communicate confidently with clients, customers and suppliers understanding of FCA Flexible/adaptable and able to work under pressure Strong leadership skills Strategic thinker Ability to manage large claims teams Experienced Claims Manager Please let us know we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Feb 02, 2025
Full time
Permanent Department Hub Manager - Claims Department Travel Claims Location of work: Office/Hybrid - Croydon / Birmingham £35-45k To manage, co-ordinate and develop the claims activity within the Travel Claims department to ensure that all performance targets / KPI s are consistently met for our clients. Within your teams, work to drive quality and efficiency that meet and exceed the needs of the business. To lead, develop and motivate your department to enable the delivery of a customer centric service which delivers outstanding experiences to customers at every touch-point. To create a high-performance culture in which employees want to engage with each other and collaborate to achieve the Partners Vision and Mission. Hours: Hours 35 hours per week. These hours will vary in line with business needs and flexibility is required. Due to the nature of this role, there may be a requirement to be on call. We understand the importance of work-life balance with our employees working a hybrid solution of 60/40 office/home working. Office days Tuesday , Wednesday and Thursday. Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. To achieve this You will: To manage, coach and support the Team Managers to ensure that the required operational results and targets are achieved. To ensure claims processes are aligned with strategic objectives that meet business and Business Partners requirements including SLA and KPI performance. Schedule monthly meetings to provide performance and departmental updates that encourage regular feedback and collaboration. All meetings should have an agenda and minutes and your team should also have input into the agenda. Motivate and coach your team to ensure that performance is managed in line with the Customers Partner s People Strategy. In order to achieve this we expect you to: Complete Personal Development Plans for each of your Team Managers, keeping up to date training, coaching and feedback records and highlighting areas for improvement. You will be responsibility for the claims activity within Travel Claims, we need you to develop a high performance culture in order to get the best out of your team and to do this we expect you to: Ensure that you have the right resources at the right time to deliver the required level of performance and meet agreed KPI s. Plan with your managers the teams overtime in advance and make sure you use the budget wisely and fairly. Provide support and guidance when dealing with complex queries and attempt to seek resolution at the first point of contact. Willingly take escalated Business Partner claims and manage where possible to conclusion including resolution. Provide an objective report of events when required and ensure the case is highlighted to your Manager. About you: Educated to GCSE standard or equivalent, including English and Maths Good working knowledge of MS Word & Excel Able to communicate confidently with clients, customers and suppliers understanding of FCA Flexible/adaptable and able to work under pressure Strong leadership skills Strategic thinker Ability to manage large claims teams Experienced Claims Manager Please let us know we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
