Oliver James Associates

Role Title: D365 Support Consultant Opportunity to support and enhance critical D365 Finance & Operations (F&O). Hands-on role within a leading retail Manufacturing organisation undergoing digital transformation. Work closely with key stakeholders and the development team to improve Dynamics ERP performance, Client Details: Oliver James has partnered with a fast-growing global Manufacturing/Retail brand that is investing heavily in its Dynamics 365 ERP systems. With operations spanning multiple locations, this organisation is dedicated to optimising its supply chain, warehousing, and financial systems through cutting-edge technology and automation. This role presents a unique opportunity to support a high-performing team and contribute to the continuous improvement of D365 infrastructure. Description: The D365 Support Analyst will be responsible for providing technical support, troubleshooting, and system administration for D365 F&O. The role involves working on system upgrades, service improvements, and retail operations projects, ensuring seamless integration and performance. Key Responsibilities: Provide 1st and 2nd line support for D365 Finance & Operations (F&O) across both Finance and Supply chain Modules. Troubleshoot system issues, data inconsistencies, and integration errors. Assist with D365 infrastructure upgrades, service enhancements, and configuration changes. Support end-users across finance, supply chain, and warehousing functions, ensuring system stability and efficiency. Collaborate with internal stakeholders and external partners to drive continuous improvement in ERP performance. Participate in testing, documentation, and deployment of D365 enhancements and new functionalities. Profile: Experience in supporting D365 Finance & Operations (F&O) or Business Central. Strong background in ERP system administration, troubleshooting, and user support. Understanding of supply chain, warehousing, or finance processes within D365 ERP. Strong problem-solving skills with the ability to work independently and within a team. Exposure to SQL, Power Platform, or integration tools is advantageous. Job Offer: This is a fantastic opportunity for a D365 Support Analyst to play a key role in supporting a high-growth organisation with ambitious digital transformation plans. Competitive salary £30,000 - £40,000 (DOE). Hybrid working model - 2 days on-site (Newcastle), On-site parking available. Generous holiday allowance. Private medical insurance & healthcare benefits. Employee discounts & perks. Career development opportunities within a growing ERP team. JBRP1_UKTJ

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