Hastings Direct

Hastings Direct in Leicester is seeking a Customer Advisor - First Notification of Loss to support customers after accidents. You will handle inbound calls, log claims via portals, and assist various workstreams to set up claims accurately. Hybrid working with a 37.5-hour week and a 5-week training program are provided. The role requires careful data capture, empathy, and clear communication to ensure customers understand next steps and outcomes.

Hastings Direct is expanding its Bodily Injury unit and seeking a experienced Large Loss Technician to manage complex motor personal injury claims up to £250k. The role offers hybrid working across Leicester, London or Bexhill and a path to further technical leadership. You will mentor colleagues, conduct technical audits, identify trends, and collaborate with external solicitors, medical experts and insurers to drive fair and efficient resolutions.

Large and Complex Loss Claims Technician - Leicester, London or Bexhill (all hybrid) Role overview We're seeking experienced Large Loss Technicians to manage a portfolio of significant bodily injury claims (up to £250k) and strengthen the technical expertise within our Bodily Injury department. You'll join an expanding Technical Claims Unit evolving to meet the increasing complexity of the motor bodily injury landscape. As part of this specialist unit, you will enhance our technical capability and contribute to continued growth and development. Responsibilities Manage your own portfolio of complex motor personal injury claims, typically valued up to £250k, within agreed authority levels and business criteria to ensure consistent and effective decision making. Engage and negotiate with a wide range of stakeholders (customers, witnesses, insurers, solicitors, repairers, engineers, forensic accountants, investigators, medical agencies, police authorities and other third parties) to drive efficient and fair claim resolution. Support colleagues through technical coaching and guidance, acting as a technical referral point by providing coaching, mentoring and training to build confidence and capability in handling complex bodily injury claims. Conduct technical audits as required, accurately recording findings and highlighting emerging trends or knowledge gaps. Identify and prevent fraudulent activity, ensuring claims are handled with diligence and integrity. Participate in strategic projects aimed at enhancing technical capability and keeping the unit ahead of industry trends and best practice. Essential skills & experience Proven experience handling high value motor bodily injury claims, regularly managing cases exceeding £150k £250k. Demonstrable technical knowledge of motor injury claims, including liability, causation, quantum assessment, rehabilitation and litigation strategy. Sound understanding of legal frameworks (CPR, case law developments, Ogden principles) and claims cost management. Experience mentoring or coaching others, acting as a technical referral point or contributing to capability development. Experience working with external suppliers such as solicitors, counsel, medical experts, etc. Strong analytical capability to identify trends and good computer literacy. Benefits Competitive salary. Flexible hybrid working approach. Annual 4Cs performance bonus scheme available to all colleagues. Financial wellbeing package: 4 salary life assurance cover, income protection at no extra cost, matched pension contributions up to 10%, discounts, cashback, free independent mortgage advice and access to financial wellbeing support. Mental wellbeing programme: Thrive mental health app, colleague assistance programme available 24/7, in house mental health first aiders, support groups and a dedicated team. 25 days annual leave + bank holidays, with the option to buy or sell a week; health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events and more. Regrettably, we are unable to offer sponsorship for this role. Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We also conduct thorough referencing, including credit and criminal record checks. If you require reasonable adjustments during the recruitment process, please let us know.

Hastings Direct seeks a Major Loss Claims Handler - Catastrophic Injury to manage high value claims with authority up to £3M across Leicester, London or Bexhill on a hybrid basis. You will lead complex settlements, provide technical guidance, mentor colleagues and contribute to strategic projects within the Large Loss Team, with a competitive package including a £5k car allowance and comprehensive benefits.