Hastings Direct

Drying and Restoration Technician Locations: We are looking for our Technicians to cover Birmingham (West Midlands), Bristol, Crawley & Horsham as priority areas. This is a field-based position which involves travel within your designated region, with flexibility to work from home when not on-site click apply for full job details

Job Title: Claims Fraud Investigator - Third Party Location: Bexhill or Leicester (Hybrid) Welcome to Hastings Direct - Pam Angel - HR Director We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market click apply for full job details

Job Title: Reserving Actuary - Personal Lines Location: London (hybrid - one day a week in the office) Welcome to Hastings Direct We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market click apply for full job details

Job Title: Supplier Governance Executive - Home Claims Location: Leicester or Bexhill (Hybrid - one day a week in the office) Welcome to Hastings Direct - Pam Angel - HR Director We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market click apply for full job details

Job Title: Fraud Investigator - Household Claims Location: Bexhill or Leicester (Hybrid - one day a week in your chosen office) Welcome to Hastings Direct - Pam Angel - HR Director We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market click apply for full job details

We're offering an exciting opportunity to join our Third Party Property Damage team as a Claims Advisor. Salary: The starting salary is £27,750 plus benefits. Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station. Role Purpose: As a Third-Party Property Damage Claims Handler, you'll play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims. You'll utilize your expertise in liability assessments and negotiations to ensure fair and accurate settlements while maintaining excellent customer service. Collaborate with internal teams to gather insights and share knowledge for continuous improvement. Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening) Computer Skills: You will confidently use computer systems to record, track and manage liability cases with accuracy and efficiencyCareer stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.

Working Hours/ Shift Patterns: You will work 37.5 hours per week on a Monday to Friday. Training: The main training period runs for 4 weeks and takes place virtually. Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration. You will manage both inbound and outbound calls guiding customers through liability queries with professionalism, clarity and care Liaise with external parties, such as claimants, solicitors, and other insurance companies, to negotiate and settle claims. Analyse policy documentation to determine coverage and applicability. Evaluate liability and quantum to determine accurate settlement amounts. Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards. Keep accurate and up-to-date records of claims activities using the company's systems. Why become a part of the Hastings Direct family: Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you Up to 5% annual discretionary Bonus We promote a relaxed, friendly & diverse working environment 'Harrys' - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee Refer a friend scheme - earn £500 for every friend you refer We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. For this position, we're regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case by case basis. For more information on the DCS, please visit our inclusive business page on our careers site.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:We're offering an exciting opportunity to join our Third-Party Property Damage team as a Claims Advisor. Salary: The starting salary is £27,750 plus benefits. Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station. Role Purpose: As a Third-Party Property Damage Claims Handler, you'll play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims. You'll utilize your expertise in liability assessments and negotiations to ensure fair and accurate settlements while maintaining excellent customer service. Collaborate with internal teams to gather insights and share knowledge for continuous improvement. Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening) Computer Skills: You will confidently use computer systems to record, track and manage liability cases with accuracy and efficiency Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.

Home Claims Advisor page is loaded Home Claims Advisorlocations: Leicester / Hybridtime type: Full timeposted on: Posted Todayjob requisition id: Working Hours/ Shift Patterns: You will work 37.5 hours per week on a rotational shift pattern including 2 in 4 weekends. Training: The main training period runs for 3 weeks and takes place virtually. Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration. Salary: The starting salary is £25,500 Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station. Your Role: Reporting to our Home Claims Leader, the Home Claims Advisor will manage home claims within their authority limit. This role involves delivering effective claims support through desktop settlements or liaising with suppliers, while always being available to the customer. What you'll be doing: Manage a portfolio of claims with varying complexity to achieve optimal outcomes in line with Hastings 4Cs. Ensure claims are adequately reserved, loss coded and managed effectively for accurate pricing and reserving. Maintain and navigate various system platforms (e.g., Fintech, GW, Respond). Achieve outcomes that position Hastings as a market-leading home claims handling function, as directed by the leadership team. Collaborate with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents, recoveries, and subsidence. Handle and resolve complaints, including FOS referrals, and provide feedback to relevant parties as best practice. Ensure fair and reasonable customer expectations are met, providing fair outcomes. Challenge processes and procedures that do not meet these expectations. About You: Customer service experience. Ability to communicate and work remotely using online tools (e.g., MS Teams, systems). Strong system skills, with the ability to navigate and update multiple platforms simultaneously. Excellent written and verbal communication skills, with the ability to build strong relationships with internal colleagues, external suppliers, and customers. Understanding of the value and impact of our work for customers, the team, and the wider business. Ability to identify and support vulnerable customers appropriately. Why become a part of the Hastings Direct family: Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. Up to 5% annual discretionary Bonus A fantastic open plan modern office We promote a relaxed, friendly & diverse working environment Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications 'Harrys' - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee Refer a friend scheme - earn £500 for every friend you refer We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. For this position, we're regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case by case basis. For more information on the DCS, please visit our inclusive business page on our careers site.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.

Home Claims Advisor page is loaded Home Claims Advisorlocations: Bexhill / Hybridtime type: Full timeposted on: Posted Todayjob requisition id: Working Hours/ Shift Patterns: You will work 37.5 hours per week on a rotational shift pattern including 2 in 4 weekends. Training: The main training period runs for 3 weeks and takes place virtually. Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration. Salary: The starting salary is £25,500 Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station. Your Role: Reporting to our Home Claims Leader, the Home Claims Advisor will manage home claims within their authority limit. This role involves delivering effective claims support through desktop settlements or liaising with suppliers, while always being available to the customer. What you'll be doing: Manage a portfolio of claims with varying complexity to achieve optimal outcomes in line with Hastings 4Cs. Ensure claims are adequately reserved, loss coded and managed effectively for accurate pricing and reserving. Maintain and navigate various system platforms (e.g., Fintech, GW, Respond). Achieve outcomes that position Hastings as a market-leading home claims handling function, as directed by the leadership team. Collaborate with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents, recoveries, and subsidence. Handle and resolve complaints, including FOS referrals, and provide feedback to relevant parties as best practice. Ensure fair and reasonable customer expectations are met, providing fair outcomes. Challenge processes and procedures that do not meet these expectations. About You: Customer service experience. Ability to communicate and work remotely using online tools (e.g., MS Teams, systems). Strong system skills, with the ability to navigate and update multiple platforms simultaneously. Excellent written and verbal communication skills, with the ability to build strong relationships with internal colleagues, external suppliers, and customers. Understanding of the value and impact of our work for customers, the team, and the wider business. Ability to identify and support vulnerable customers appropriately. Why become a part of the Hastings Direct family: Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. Up to 5% annual discretionary Bonus A fantastic open plan modern office We promote a relaxed, friendly & diverse working environment Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications 'Harrys' - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee Refer a friend scheme - earn £500 for every friend you refer We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. For this position, we're regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case by case basis. For more information on the DCS, please visit our inclusive business page on our careers site.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.

Data Scientist page is loaded Data Scientistlocations: London / Hybridtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Data Scientist Location: Leicester / Bexhill /London/ Hybrid Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.The fact you're now reading this job advert means we've tempted you to find out more about . If you like what you see, we hope you'll consider joining our team.We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Job Details: Develop best in-class ML models to predict claims outcomes, fraud and other risk KPIs. Work with ML Engineers to deploy ML models. Monitor deployed ML models, and link performance to commercial value KPIs. Present your work to Operational and Commercial stakeholders. Explore new technologies and contribute to setting team's best practices. Skills we would love you to have: Proficiency in Python and experience with ML libraries for building and deploying machine learning solutions in cloud environments. Ability to think commercially and link ML model performance to commercial KPIs. Experience using structured query languages (SQL). Keen interest in emerging new ML techniques and their commercial value. Ability to communicate across teams of Data Scientists, Data Engineers, ML Engineers, Operational and Commercial stakeholders The interview process: Our interview process involves the below: Recruiter screening call Intro with Hiring manager Interview with hiring team - Case studyAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: In addition to a competitive salary you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.

Senior Pricing Governance Analyst page is loaded Senior Pricing Governance Analystlocations: Bexhill / Hybrid: Leicester / Hybrid: London / Hybridtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Senior Pricing Governance Analyst Location: Lecester / Bexhill / Hybrid Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.The fact you're now reading this job advert means we've tempted you to find out more about . If you like what you see, we hope you'll consider joining our team.We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Role Overview Retail Pricing are looking for someone to help manage the risks we face, navigate the challenges in our regulatory landscape and to add value through assurance in key decision making for the business going forward.The successful candidate will support the business in running existing governance reporting, identifying improvements and designing and implementing new processes to make us a better department and organisation. Creating and reviewing numerical analysis will also form part of the role.In an area that is constantly developing, you'll need the desire and ability to drive your own learning and understanding. Existing experience of Pricing or Governance processes would be beneficial but isn't essential, and training will be provided. Main Duties: Be responsible for monitoring robust Management Information (MI) and Key Performance Indicators (KPIs) used to identify areas of comfort or concern, and provide insightful commentary of key trends Conduct ad hoc data analysis to provide an understanding of risks faced, for example regarding potential pricing bias, and drive the closure of Risk Events and other Governance related queries Build strong relationships with internal Pricing colleagues and other key stakeholders within other departments to ensure a sound understanding on the impact that Pricing has on customer outcomes, and to ensure risk events and projects are completed smoothly and in a timely manner Conduct analytical work required within Fair Value Assessments and Pricing Policy reviews, ensuring they are completed to a high standard, with input from across the business and in a timely manner Essential skills/experience: Numerical skills to understand Pricing impacts and outcomes, and the ability to find creative solutions to support the business in the effective management of Risks and issues Able to self-serve to obtain data that may be required to conduct analysis required (e.g. using SQL) Ability to conduct analysis and formalise insights from various analytical work Strong communication and interpersonal skills, with the ability to articulate issues concisely to key stakeholders at various levels and in various forums A proactive mindset, ability to use initiative to identify and investigate areas of concern A balance of being both customer and commercially focused. The interview process: Our interview process involves the below: Recruiter screening call Assessment round Interview with hiring teamAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: In addition to a competitive salary you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.

Senior Pricing Governance Analyst page is loaded Senior Pricing Governance Analystlocations: Bexhill / Hybrid: Leicester / Hybrid: London / Hybridtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Senior Pricing Governance Analyst Location: Lecester / Bexhill / Hybrid Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.The fact you're now reading this job advert means we've tempted you to find out more about . If you like what you see, we hope you'll consider joining our team.We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Role Overview Retail Pricing are looking for someone to help manage the risks we face, navigate the challenges in our regulatory landscape and to add value through assurance in key decision making for the business going forward.The successful candidate will support the business in running existing governance reporting, identifying improvements and designing and implementing new processes to make us a better department and organisation. Creating and reviewing numerical analysis will also form part of the role.In an area that is constantly developing, you'll need the desire and ability to drive your own learning and understanding. Existing experience of Pricing or Governance processes would be beneficial but isn't essential, and training will be provided. Main Duties: Be responsible for monitoring robust Management Information (MI) and Key Performance Indicators (KPIs) used to identify areas of comfort or concern, and provide insightful commentary of key trends Conduct ad hoc data analysis to provide an understanding of risks faced, for example regarding potential pricing bias, and drive the closure of Risk Events and other Governance related queries Build strong relationships with internal Pricing colleagues and other key stakeholders within other departments to ensure a sound understanding on the impact that Pricing has on customer outcomes, and to ensure risk events and projects are completed smoothly and in a timely manner Conduct analytical work required within Fair Value Assessments and Pricing Policy reviews, ensuring they are completed to a high standard, with input from across the business and in a timely manner Essential skills/experience: Numerical skills to understand Pricing impacts and outcomes, and the ability to find creative solutions to support the business in the effective management of Risks and issues Able to self-serve to obtain data that may be required to conduct analysis required (e.g. using SQL) Ability to conduct analysis and formalise insights from various analytical work Strong communication and interpersonal skills, with the ability to articulate issues concisely to key stakeholders at various levels and in various forums A proactive mindset, ability to use initiative to identify and investigate areas of concern A balance of being both customer and commercially focused. The interview process: Our interview process involves the below: Recruiter screening call Assessment round Interview with hiring teamAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: In addition to a competitive salary you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.

Senior Pricing Governance Analyst page is loaded Senior Pricing Governance Analystlocations: Bexhill / Hybrid: Leicester / Hybrid: London / Hybridtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Senior Pricing Governance Analyst Location: Lecester / Bexhill / Hybrid Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.The fact you're now reading this job advert means we've tempted you to find out more about . If you like what you see, we hope you'll consider joining our team.We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Role Overview Retail Pricing are looking for someone to help manage the risks we face, navigate the challenges in our regulatory landscape and to add value through assurance in key decision making for the business going forward.The successful candidate will support the business in running existing governance reporting, identifying improvements and designing and implementing new processes to make us a better department and organisation. Creating and reviewing numerical analysis will also form part of the role.In an area that is constantly developing, you'll need the desire and ability to drive your own learning and understanding. Existing experience of Pricing or Governance processes would be beneficial but isn't essential, and training will be provided. Main Duties: Be responsible for monitoring robust Management Information (MI) and Key Performance Indicators (KPIs) used to identify areas of comfort or concern, and provide insightful commentary of key trends Conduct ad hoc data analysis to provide an understanding of risks faced, for example regarding potential pricing bias, and drive the closure of Risk Events and other Governance related queries Build strong relationships with internal Pricing colleagues and other key stakeholders within other departments to ensure a sound understanding on the impact that Pricing has on customer outcomes, and to ensure risk events and projects are completed smoothly and in a timely manner Conduct analytical work required within Fair Value Assessments and Pricing Policy reviews, ensuring they are completed to a high standard, with input from across the business and in a timely manner Essential skills/experience: Numerical skills to understand Pricing impacts and outcomes, and the ability to find creative solutions to support the business in the effective management of Risks and issues Able to self-serve to obtain data that may be required to conduct analysis required (e.g. using SQL) Ability to conduct analysis and formalise insights from various analytical work Strong communication and interpersonal skills, with the ability to articulate issues concisely to key stakeholders at various levels and in various forums A proactive mindset, ability to use initiative to identify and investigate areas of concern A balance of being both customer and commercially focused. The interview process: Our interview process involves the below: Recruiter screening call Assessment round Interview with hiring teamAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: In addition to a competitive salary you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.

Treasury Manager Location - Bexhill or London - Hybrid Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our peop click apply for full job details

At Hastings Direct, storing your data securely is very important to us. Please see our Data Protection Statement and Job Application Terms & Conditions here for details on how your information will be stored. Head of Data Platform Engineering page is loaded Head of Data Platform Engineering Apply locations Bexhill time type Full time posted on Posted 4 Days Ago time left to apply End Date: August 3, 2025 (19 days left to apply) job requisition id This is an exciting opportunity for overall responsibility for the design, build, and maintenance of the Snowflake and Azure enterprise data platform. You will manage platform engineering, quality and governance delivery teams, delivering both projects and BAU activities, aligning to CIO ways of working and co-ordinating delivery plans with end-to-end outcomes across CIO. Next to delivery you will need to focus on a clear understanding of the Hastings strategy and an ability to interpret that into the daily work to push our achievements and support the continued growth of the company. As a strategic leader the role holder will be expected to work beyond technology to influence decisions and outcomes for the greater good. Job Details Data Platform Operations: Managing production ETL/ELT pipelines and data orchestration frameworks. Ensuring data platform security, compliance, and access controls. Implementing and governing data quality, lineage, observability, and metadata management. Ensuring the sustainability and scalability of our data infrastructure and that it enables the company to achieve its business objectives Data Platform Optimization: Ensuring that the team is working efficiently and effectively, bringing an agile mindset to adapting to changing circumstances while working within the organisational constraints of budget, resource and quality. Work closely with CIO FinOps and all data teams across company to ensure our data platform run cost stays within the agreed budget Centre of Excellence: Implement a data platform engineering CoE within in the PDA community to support all data teams at Hastings to use Snowflake platform efficiently and effectively Coding Standards: Create, implement, maintain and control adherence to appropriate coding standards in line with industry best practices to meet quality measures and guarantee the achievement of high-quality outcomes. Skills we would love you to have Proficiency with traditional database and cloud data platform ETL technologies Proficiency with Big Data integration technologies Significant experience of CI/CD, data platform engineering, testing and release principle/best practice Significant experience in a business within a fast-paced and constantly evolving market. Must have previous experience leading and maintaining a high standard in a business's data engineering department. Knowledge/experience working with numerous methodologies and tools. An excellent communicator, both in written and oral form and an equally proficient listener with all audiences and stakeholders. Deep passion for research and analysis, outstanding troubleshooting and problem-solving skills, and the ability to manipulate, interpret, and understand large amounts of data Regrettably we are unable to offer sponsorship for this role Benefits: competitive salary and £6k car allowance Flexible working -we champion a flexible hybrid working approach -please speak to your recruiter to discuss in more detail Competitive bonus scheme- all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 5 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more . At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. Job posting end date: 03/08/2025 About Us Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.8 million customers in the UK, employing over 3,400 colleagues. Our vision - to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way. Learn more about If you enjoyed the video and would like to learn more about , check out our colleague stories

Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the click apply for full job details

At Hastings Direct, storing your data securely is very important to us. Please see our Data Protection Statement and Job Application Terms & Conditions here for details on how your information will be stored. Communications Advisor Locations: Leicester or Bexhill (hybrid) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Responsibilities Developing and implementing communication strategies that support and align with business goals, collaborating with leadership to identify key messages, priorities and communication opportunities. Managing internal communications by creating and distributing materials such as process guidance, images and videos, intranet updates, presentations and reports, and organising and supporting events, colleague briefings and other internal engagement initiatives. Creating high quality content for a variety of platforms, including digital, print and presentations - ensuring consistent tone, style and branding. Managing the framework and communications to colleagues during incidents and providing guidance on appropriate messaging to protect and enhance reputation. Developing and maintaining relationships with key stakeholders, both internally and externally and monitoring stakeholder feedback, providing insights to the leadership team to inform decision-making. Tracking and analysing the effectiveness of communication initiatives using metrics and feedback and preparing regular reports to evaluate the divisions communication performance and recommending improvements. Skills we would love you to have Proven experience in managing both internal and external communication campaigns. Knowledge of branding, content creation and digital communication strategies - proficient with communication tools and platforms including intranet systems, social and image/video design software. Strong interpersonal skills to manage relationships across wide and diverse groups. What we offer Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. Regrettably, we are unable to offer sponsorship for this role. Reward Salary - Attractive salary based on experience (pay reviews also completed each year). Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs. There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. About Us Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.8 million customers in the UK, employing over 3,400 colleagues. Our vision - to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way. Learn more about If you enjoyed the video and would like to learn more about , check out our colleague stories.

At Hastings Direct, storing your data securely is very important to us. Please see our Data Protection Statement and Job Application Terms & Conditions here for details on how your information will be stored. Communications Advisor Locations: Leicester or Bexhill (hybrid) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Responsibilities Developing and implementing communication strategies that support and align with business goals, collaborating with leadership to identify key messages, priorities and communication opportunities. Managing internal communications by creating and distributing materials such as process guidance, images and videos, intranet updates, presentations and reports, and organising and supporting events, colleague briefings and other internal engagement initiatives. Creating high quality content for a variety of platforms, including digital, print and presentations - ensuring consistent tone, style and branding. Managing the framework and communications to colleagues during incidents and providing guidance on appropriate messaging to protect and enhance reputation. Developing and maintaining relationships with key stakeholders, both internally and externally and monitoring stakeholder feedback, providing insights to the leadership team to inform decision-making. Tracking and analysing the effectiveness of communication initiatives using metrics and feedback and preparing regular reports to evaluate the divisions communication performance and recommending improvements. Skills we would love you to have Proven experience in managing both internal and external communication campaigns. Knowledge of branding, content creation and digital communication strategies - proficient with communication tools and platforms including intranet systems, social and image/video design software. Strong interpersonal skills to manage relationships across wide and diverse groups. What we offer Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. Regrettably, we are unable to offer sponsorship for this role. Reward Salary - Attractive salary based on experience (pay reviews also completed each year). Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs. There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. About Us Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.8 million customers in the UK, employing over 3,400 colleagues. Our vision - to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way. Learn more about If you enjoyed the video and would like to learn more about , check out our colleague stories.

Location: Bexhill Contract: Hybrid - Working up to 4 days from home Hours: 37.5 Hours. Monday- Friday Salary: Starting at £26,500 with opportunity for progression. Start Date: 12th of May Join our dynamic Claims Recoveries team and take on an exciting opportunity. We're seeking individuals to provide essential support for our Recovery department. No prior recovery/claims experience? No problem! We provide comprehensive training to set you up for success in this role. If you have strong administrative skills, communicative skills, prior customer service experience, and are comfortable with phone and web chat platforms, then this role is tailor-made for you! Role Purpose: Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident. You will focus on recovering our costs from the responsible party, including third-party insurers, policyholders, and suppliers. Your duties will include setting clear expectations, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount. As you progress through our competency frame levels, you will take on more responsibility, including handling a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance, and more. What will you be doing? Communicating via telephone (inbound and outbound calls), written correspondence, and webchat with the policyholder and other stakeholders to keep them updated on any developments and bring about the resolution of the claim Expertly handles challenging conversations and complaints. Validating the claim and ensuring the policy is operational Realistic inputting and updating of claims reserves on our systems Making effective use of the diary system to maintain a proactive approach to claims handling Handling scheme claims within agreed terms and notifying scheme insurer Working towards individual and business KPIs Investigating liability where required and making decisions, admitting or disputing Referring any suspected fraud to the Specialist Unit Processing incoming payments What are we looking for? Recovery/claims experience is highly beneficial, but not essential, as we'll provide the necessary training A background in telephony-based work with excellent customer service skills Strong attention to detail (data inputting skills) Administrative experience Good overall IT knowledge, especially with Excel, Word, and Access desirable proven track record of problem-solving and delivering results. Proactive, organized approach to work Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. JBRP1_UKTJ

Personal Assistant Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture click apply for full job details