Hastings Direct

Motor Claims Advisor Bexhill - Hybrid working Full-time, Monday - Friday 09:00 - 17:30 Start Date: August Salary: The role offers a starting salary of £25,150. Upon successful completion of your training (typically 8 weeks), this will increase to £25,500. From there, we're committed to supporting your growth- with tailored coaching and development tools to help you reach the level of Mastery Customer Claims Handler, which comes with a salary of £30,000. At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve. Your role: You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role will involve communicating with our customers through both verbal and written means, and discussing their options whether their vehicle is repairable or has been deemed a write-off. Our main objective is to get our customer back on the road as quickly as possible. As a motor claims handler, you will prioritise giving our customer a simple and straightforward journey by keeping customers updated throughout the lifecycle of their claim, proactively chasing updates from our repair suppliers. If the vehicle has been deemed a write-off, you will update our customers on the valuation of their vehicle. It's vital to communicate with confidence and precision from the outset to prevent any confusion and provide our customers with a seamless customer journey. Job Details Manage a portfolio of policyholder's repair/write-off claim. Handle incoming calls from customers and external partners while also making outbound calls. Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process. Validate claims and policies. Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews. Achieve departmental and business targets Skills we would love you to have Outstanding customer service, with excellent verbal and written communicational skills Strong active listening skills Strong negotiation skills Proactive in your approach to work Organisational skills with the ability to prioritise workload Natural ability to lead conversations and objection handle High attention to detail What we offer Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. Reward Salary - Attractive salary based on experience (pay reviews also completed each year) Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs. There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period. As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. For this position, we're regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case by case basis. For more information on the DCS, please visit our inclusive business page on our careers website At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. Job posting end date:

Job Title: Claims Team Leader Location: Bexhill (Hybrid) Welcome to Hastings Direct - Pam Angel - HR Director We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture click apply for full job details

Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture click apply for full job details

Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture click apply for full job details

Job Title: Claims Team Leader (Recovery) Location: Bexhill Welcome to Hastings Direct: We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our click apply for full job details

Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the click apply for full job details

At Hastings Direct, storing your data securely is very important to us. Please see our Data Protection Statement and Job Application Terms & Conditions here for details on how your information will be stored. Communications Advisor Locations: Leicester or Bexhill (hybrid) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Responsibilities Developing and implementing communication strategies that support and align with business goals, collaborating with leadership to identify key messages, priorities and communication opportunities. Managing internal communications by creating and distributing materials such as process guidance, images and videos, intranet updates, presentations and reports, and organising and supporting events, colleague briefings and other internal engagement initiatives. Creating high quality content for a variety of platforms, including digital, print and presentations - ensuring consistent tone, style and branding. Managing the framework and communications to colleagues during incidents and providing guidance on appropriate messaging to protect and enhance reputation. Developing and maintaining relationships with key stakeholders, both internally and externally and monitoring stakeholder feedback, providing insights to the leadership team to inform decision-making. Tracking and analysing the effectiveness of communication initiatives using metrics and feedback and preparing regular reports to evaluate the divisions communication performance and recommending improvements. Skills we would love you to have Proven experience in managing both internal and external communication campaigns. Knowledge of branding, content creation and digital communication strategies - proficient with communication tools and platforms including intranet systems, social and image/video design software. Strong interpersonal skills to manage relationships across wide and diverse groups. What we offer Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. Regrettably, we are unable to offer sponsorship for this role. Reward Salary - Attractive salary based on experience (pay reviews also completed each year). Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs. There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. About Us Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.8 million customers in the UK, employing over 3,400 colleagues. Our vision - to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way. Learn more about If you enjoyed the video and would like to learn more about , check out our colleague stories.

At Hastings Direct, storing your data securely is very important to us. Please see our Data Protection Statement and Job Application Terms & Conditions here for details on how your information will be stored. Communications Advisor Locations: Leicester or Bexhill (hybrid) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Responsibilities Developing and implementing communication strategies that support and align with business goals, collaborating with leadership to identify key messages, priorities and communication opportunities. Managing internal communications by creating and distributing materials such as process guidance, images and videos, intranet updates, presentations and reports, and organising and supporting events, colleague briefings and other internal engagement initiatives. Creating high quality content for a variety of platforms, including digital, print and presentations - ensuring consistent tone, style and branding. Managing the framework and communications to colleagues during incidents and providing guidance on appropriate messaging to protect and enhance reputation. Developing and maintaining relationships with key stakeholders, both internally and externally and monitoring stakeholder feedback, providing insights to the leadership team to inform decision-making. Tracking and analysing the effectiveness of communication initiatives using metrics and feedback and preparing regular reports to evaluate the divisions communication performance and recommending improvements. Skills we would love you to have Proven experience in managing both internal and external communication campaigns. Knowledge of branding, content creation and digital communication strategies - proficient with communication tools and platforms including intranet systems, social and image/video design software. Strong interpersonal skills to manage relationships across wide and diverse groups. What we offer Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. Regrettably, we are unable to offer sponsorship for this role. Reward Salary - Attractive salary based on experience (pay reviews also completed each year). Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs. There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. About Us Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.8 million customers in the UK, employing over 3,400 colleagues. Our vision - to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way. Learn more about If you enjoyed the video and would like to learn more about , check out our colleague stories.

Location: Bexhill Contract: Hybrid - Working up to 4 days from home Hours: 37.5 Hours. Monday- Friday Salary: Starting at £26,500 with opportunity for progression. Start Date: 12th of May Join our dynamic Claims Recoveries team and take on an exciting opportunity. We're seeking individuals to provide essential support for our Recovery department. No prior recovery/claims experience? No problem! We provide comprehensive training to set you up for success in this role. If you have strong administrative skills, communicative skills, prior customer service experience, and are comfortable with phone and web chat platforms, then this role is tailor-made for you! Role Purpose: Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident. You will focus on recovering our costs from the responsible party, including third-party insurers, policyholders, and suppliers. Your duties will include setting clear expectations, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount. As you progress through our competency frame levels, you will take on more responsibility, including handling a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance, and more. What will you be doing? Communicating via telephone (inbound and outbound calls), written correspondence, and webchat with the policyholder and other stakeholders to keep them updated on any developments and bring about the resolution of the claim Expertly handles challenging conversations and complaints. Validating the claim and ensuring the policy is operational Realistic inputting and updating of claims reserves on our systems Making effective use of the diary system to maintain a proactive approach to claims handling Handling scheme claims within agreed terms and notifying scheme insurer Working towards individual and business KPIs Investigating liability where required and making decisions, admitting or disputing Referring any suspected fraud to the Specialist Unit Processing incoming payments What are we looking for? Recovery/claims experience is highly beneficial, but not essential, as we'll provide the necessary training A background in telephony-based work with excellent customer service skills Strong attention to detail (data inputting skills) Administrative experience Good overall IT knowledge, especially with Excel, Word, and Access desirable proven track record of problem-solving and delivering results. Proactive, organized approach to work Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. JBRP1_UKTJ

Personal Assistant Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture click apply for full job details

Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the click apply for full job details

Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture click apply for full job details

Customer Service Retention Advisor - Hybrid Hybrid Working Hours: 37.5 Hours per week, a Monday to Friday rotational shift pattern between the hours of 08:00 - 19:00. Location: Our fantastic Bexhill office which is next to the seafront and only a short walk away from Collington station click apply for full job details

Risk Pricing Manager Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture click apply for full job details

Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the click apply for full job details

Pricing Manager Hastings is a leading company within the UK general insurance market; our success is driven by best-in-class pricing capability fuelled by a relentless focus on data and analytics. Due to the continued growth of our business, we are looking for a hands-on Pricing Manager to join our team of retail pricing experts and data scientists, to help shape our pricing strategy and deliver click apply for full job details

Hours: Monday to Friday (full time) Starting Salary: £25,200 with clear progression opportunitiesWe're looking for people with excellent customer service skills to join our Claims Recovery team.As a Claims Recovery Handler, you will be responsible for handling non-fault claims at the end of the journey and recovering costs via solicitors and third parties. It's all about keeping the customers fully informed and working to close the claim for the customer to ensure their no claims discount isn't affected.As well as providing telephony support, we also have our easy-to-use webchat function. Therefore, one week you could be speaking with our customers on the phone and the following week you're looking after them via chat, all whilst providing the highest standard of service. What will you be doing? Communicating via telephone (inbound and outbound calls), written correspondence and webchat with the policyholder to keep them updated of any developments and bring about resolution of claim Validating the claim, ensuring the policy is operational Realistic inputting and updating of claims reserves on our systems Making effective use of the diary system to maintain proactive approach to claims handling Handling scheme claims within agreed terms and notifying scheme insurer Working towards individual and business KPI's Investigating liability where required and making decisions, admitting or disputing Referring any suspected fraud to the Specialist Unit Processing incoming payments What are we looking for? Recovery/claims experience highly beneficial, but not essential, as we'll provide any necessary training A background in telephony based work with excellent customer service skills Strong attention to detail (data inputting skills) Good overall IT knowledge, especially with Excel, Word and Access desirable Proactive, organised approach to work Benefits for you Please find some of the great benefits we offer here at Hastings Direct;Starting salary of £25,200 + clear opportunities to progress and developUp to 5% bonus earning potential25 days holiday (plus bank holidays on top)Pension match up to 10%Flexible benefits (including additional holiday buy/sell, healthcare and more)Discounted Hastings Direct productsWe have our own Inclusion Council, Wellbeing Committee and Employee Forum Representatives and we are pleased to be certified as a carbon neutral organisation! Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

We currently have a couple of opportunities for Multi Track Claims Handlers to join our Complex Claims team. You will proactively manage a portfolio of cases, investigating liability and third party presented quantum claims and agreeing fair outcomes. You will not only manage and own the customer experience (including third party) but we're also looking for someone that can mentor our current tea click apply for full job details

We currently have a couple of opportunities for Multi Track Claims Handlers to join our Complex Claims team. You will proactively manage a portfolio of cases, investigating liability and third party presented quantum claims and agreeing fair outcomes. You will not only manage and own the customer experience (including third party) but we're also looking for someone that can mentor our current tea click apply for full job details

ROLE PURPOSE: You will be responsible for ensuring that the quality function achieves 100% of the monthly allocation target, ensuring each Customer Representative has the correct number of monitors. Ensuring a fair and consistent split is achieved across all products, journeys and frameworks. Provide and utilise MI and analysis tools to establish performance trends, root cause and insights to drive and deliver performance. Support the leadership team with putting action plans in place to address any issues and gaps in a timely manner. Identify, report and manage risks to the Quality Assessors leadership team, ensuring all issues are escalated in a timely manner. ACCOUNTABILITIES: To support the allocation process, ensuring it is being effectively delivered by completing the following: Allocating work to Quality Assessors and responding to department changes and needs such as reallocating work and directing Quality Assessors to move on to second calls by framework as well as issuing Quality Assessors targets Providing Quality Assessors with useful tools to complete their monitoring, including transactions reports, providing trackers and methods of working utilising the systems and programs available. Including identifying and feeding back potential deficit to Quality Assessors Output/efficiencies Deductions - collating and updating information regarding deductions Identifying key issues with productivity and implementing solutions to address these To complete quality monitoring as and when required To understand what other improvements can be made such as a deeper dive into the High-Risk Audit and Spot checks. Ensure that you (and any direct reports) are meeting customers' fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers' interests at the heart of how we do business. Ensure that self and direct reports if in place achieve and demonstrate levels of competence required to fulfil job requirements. This list is neither exclusive nor exhaustive and there may be other duties, within the remit of this position, required of the job holder from time to time. The Company reserves the right to alter this job description and will do so after consultation with the job holder. SKILLS KNOWLEDGE & EXPERIENCE: Essential Good communication and interpersonal skills. Ability to articulate, concise and accurate communications both verbally and in writing. Good knowledge of business systems such as Guidewire suite (policy centre, billing centre & claims centre), Respond, BPA. Able to build a network of contacts within the organisation to facilitate reviews. Good analytical and problem-solving skills. Knowledge of FCA quality regulations both technical and 'in spirit'. Understanding of applicable ICOBS regulation. MS Office, particularly Excel skills. Desirable Able to identify data requirements for reviews and conduct effective analysis Experience of working with data to draw conclusions and suggest areas of improvement Knowledge of conduct/risk management frameworks and processes Power BI experience BENEFITS FOR YOU: Real opportunity to make a difference, to grow and develop in your careerwith us Highly competitive basic salary which we will share with you uponshortlisting Up to 5% bonus earning potential 25 days holiday A great pension scheme Flexible benefits to buy or sell holiday Discounted Hastings Direct products Structured development and reward scheme Pension match (1:1) up to 10% Life insurance (4 x base salary) Well-being programme: Colleague Assistance Programme, Thrive mentalhealth app, access to virtual GP, Nudge money management tool Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.