Windmill Village Hotel, Golf Club & Spa

The Windmill Village Hotel, Golf Club & Spa is part of a vibrant and dynamic family business situated on the A45 as you leave Coventry towards Birmingham. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Manor Hotel - Marco Pierre White Steakhouse Bar & Grill. We have an exciting opportunity for a Restaurant & Bar Manager to join our hotel; you will need to be able to drive operational excellence throughout the team, playing a vital role in recruiting, training and developing the team, putting together strategic plans for scaling up the business as well as providing full accountability for the department. It is essential that the right candidate has evidence in sales growth, health and safety auditing, labour productivity, controllable costs and engaging teams, but most importantly be guest focused, ensuring that the customer experience we have become renowned for is delivered consistently. Key responsibilities for the Restaurant & Bar Manager are; Oversee multiple outlets ensuring that service delivery and customer care to both hotel and external guests is maintained at all times. Check and monitor that all beverage and food items are prepared and served according to company standards and within statutory regulations. Promote additional sales/up selling whenever possible but always within the social responsibilities of the licensee. Control the ordering, receipt and security, requisition and issue, of all items sold/served, together with all other sundry items. Ensure that cellar management arrangements and duties are conducted effectively and safely. Assist with monthly stocktaking procedures. Ensure that monthly budgeted beverage gross profit percentage margins are achieved. Acquire a working knowledge of the menu, tariff and wine lists together with a full knowledge of the hotel's food and beverage service policies and procedures. Control departmental costs, wastage and expenses. Encourage energy saving and other environmental initiatives, without detrimental effect on service or safety. Produce weekly work rotas and holiday schedules. Analyse staffing needs and prepare rotas accordingly, bringing in casual staff in line with business needs. Establish and maintain effective communication with staff and senior management/colleagues. Help with organising and running of special events (e.g. weddings/ private dinners). Ensure the implementation of new procedures, practices and standards where applicable. Keep up to date with current promotions and new products. Monitor trends within the industry and make recommendations for implementation. Maintain staffing levels within agreed budgeted targets - controlling wage costs, holiday schedules and work rotas. Assist with staff training; departmental inductions, job skills, safety, statutory requirements and development to encourage them to upsell food and beverage, and to continuously monitor and check standards of work and correct when necessary. Monitor the standards of work, working practices, productivity and standards of customer care of all employees within the department. Actively encourage and manage the development of the staff through appraisal, review meetings, etc. to deliver the overall business objectives. Required attributes for the Restaurant & Bar Manager include; Experience of working within a hotel or restaurant/bar operation, ideally in a 4 star environment Able to deliver excellent customer service at all times and train others to follow a similar example Brilliant team player able to inspire staff and lead by example on the floor Immaculate presentation and a friendly yet professional personality Desired attributes for the Restaurant & Bar Manager include; Well organised and structured in your approach Natural confidence and first-class interpersonal skills Ability to resolve guest issues calmly and effectively Engaging and a genuine and sincere nature In return we will offer the successful Restaurant & Bar Manager; Competitive salary Free onsite parking Discounts on food & beverage, and hotel stays worldwide Golf & leisure membership REF-

Windmill Village Hotel Golf Club & Spa are looking for an assistant greenkeeper. We are located on the A45 Birmingham Rd between Coventry and the NEC. You will be working as part of a team in the maintenance and development of the golf course and its grounds. The position is full time based on a 39hr week with 28 days annual leave. The requirements are: Minimum 2 years' experience in green-keeping or the sports turf industry Qualified or studying NVQ Level 2 in sports turf maintenance. A good understanding of the game of golf Practical green keeping skills Basic knowledge in machinery use, and maintenance Uniforms will be provided. Staff lunches daily. Plus company incentives. REF-

We have an exciting opportunity for a Health Club Manager to join our hotel, you will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state-of-the-art gym and golf club, discounted food & beverage and discounted stays within the group. As our Health Club Manager you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest's expectations. You will be expected to achieve a level of service through the constant monitoring of the clubs brand standards. As a result you should be highly attentive to detail and be capable of delivering consistent standards. You should have a warm, personable nature and a can do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed. You must have experience in a similar environment with the knowledge and confidence to deliver the role described below combined with a passion for delivering exceptional service through your team. As our Health Club Manager you will: Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs at all times. Promoting a fun and relaxing atmosphere for all guests. Responsible for the supervision & safety of guests and members of the Health Club & Spa in accordance with Company procedures and Health & Safety regulations. Ensure that the reception desk is efficiently run, and that guest care & satisfaction are a focus throughout the shift. Achieve set Revenue Targets for Business (e.g. conversion ratio) as agreed and set out in the Sales Activity Plan. Organise and participate in Leisure & Spa Events at the venue. Be responsible for updating and overseeing the production of all Leisure & Spa collateral. Drive and retain Leisure memberships, through consistent sales focus and a calendar of events. Maintain and manage the Leisure and Spa diary ensuring all bookings are inputted directly upon receipt and updated when necessary. Take enquiries and bookings for Spa in an efficient manner and encourage maximum sales revenue for the overall profitability of the hotel. Ensure usage by members, guests and staff is properly controlled and efficiently recorded. Sell and process Lesiure memberships along with promoting the clubs services. Provide information to guests about available recreation facilities and activities. Observe activity in the recreational facility and maintain poolside cover as appropriate during shift. Develop classes and lessons throughout the Health Club in line with customer and member needs. The Ideal Candidate Will: Managerial experience within the leisure and spa industry Passion for health and fitness Committed to delivering a high level of customer service and train others to follow a similar example Have previous proven experience in a 4-star hotel or a similar high-quality environment The Essential Skills: Engaging and the ability to inspire Has a passion and commitment to quality and customer service Well organised and structured in your approach Committed to develop and coach team members to excel The Desirable Skills: Confident personality with presence Experience in personal training Pool plant or Lifeguard qualification Gym instructor level 2 or higher REF-