St Margaret's Hospice
Have you got what it takes to help St Margaret s Hospice raise over £10m+ every year? Do you have a passion for people and building relationships to realise vital income? Do you have experience of fundraising or the commercial acumen to know what makes a great charity retail brand? Can you craft a compelling case for support and negotiate multi-year six figure grants? Join St Margaret s Hospice as our Director of Income Generation and play a vital role in ensuring fundraising and retail remain central pillars of our new five-year strategy. What can you expect to be doing? As a senior leader, you ll help shape the future of St Margaret s at a defining moment for the hospice sector, where financial sustainability is essential. Hospices play an integral role in local communities, and here at St Margaret s, we pride ourselves on thinking of our income generation activities as an extension of the care and compassion that is core to who we are. Working closely with your peers within the executive, as well as the Board, you ll be an ambassador for St Margaret s, and expected to represent the hospice. You ll develop and own pivotal relationships both internally and externally, and role model the values of compassion, collaboration and ambition, while holding yourself and others to account so the best interests of St Margaret s are always met. What can you expect to be good at? From legacies to lottery, challenge events to collections, merchandising to retail operations, you ll know how to raise significant funds, and will be experienced in leading and inspiring teams to achieve their goals. Ideally, you will have a strong grounding in charity, either as a fundraiser yourself or having worked in charity retail. Alternatively, you may have transferable skills and the drive to learn and apply your knowledge and experience in a hospice setting. Either way we are looking for an individual who can demonstrate relevant and lived experience, tenacity, curiosity and a hunger to succeed. We also welcome high performing individuals who are looking for their first director role. We invite applications from a diverse range of backgrounds and experiences and are committed to helping you thrive. If you're excited about this role but don t meet every requirement, we still encourage you to apply. What can we offer you? Salary: £80,000 to £87,975 per annum Location: Taunton or Yeovil, with regular travel across Somerset Contract: Permanent Working Pattern: Full time (37 hours per week), including some evenings and weekends Holiday entitlement 29 days holiday, plus bank holidays, increasing to 33 days after 5 years Ability to buy and sell annual leave Pension scheme NHS employees eligible to continue with their NHS pension scheme Non-NHS employees will receive 5.5% employer and 5% employee contribution. Plus Life assurance cover Health Cash Plans Virtual medical care with unlimited access to a GP 24/7, Confidential and free 24-hour Employee Assistance Programme for you and your family offering: Counselling, Support, Legal, Financial and Medical Information and Advice A Vitality & Wellbeing health portal. Blue Light Discount Card Enhanced maternity leave Excellent learning and development opportunities Free on-site parking in Yeovil and Taunton Volunteering and fundraising opportunities Eligibility criteria applies How to Apply Click the apply button to complete the online application form and upload your CV. As part of the application process, you will be asked for to complete a supporting statement detailing how your skills, knowledge and experience align to the person specification. You can learn more about the role via the candidate pack attached to this advert or, for an informal chat with our CEO, Joanna Hall, contact the Recruitment Team. With a new CEO in post, and momentum being built as we roll out our new strategy it s an exciting time to join the team. We look forward to learning more about you and why you think you can be a great match for St Margaret s. Closing date: 6th March 2026. We may close this vacancy early if we receive sufficient applications for the role. Unfortunately, we are not able to offer visa sponsorship at this time. DBS Information This role requires a criminal background check via the disclosure procedure. The Disclosure and Barring Service offers a confidential checking service for transgender applicants. This route gives applicants the choice not to have any gender or name information disclosed on their DBS certificate and is available for all levels of DBS check.
Have you got what it takes to help St Margaret s Hospice raise over £10m+ every year? Do you have a passion for people and building relationships to realise vital income? Do you have experience of fundraising or the commercial acumen to know what makes a great charity retail brand? Can you craft a compelling case for support and negotiate multi-year six figure grants? Join St Margaret s Hospice as our Director of Income Generation and play a vital role in ensuring fundraising and retail remain central pillars of our new five-year strategy. What can you expect to be doing? As a senior leader, you ll help shape the future of St Margaret s at a defining moment for the hospice sector, where financial sustainability is essential. Hospices play an integral role in local communities, and here at St Margaret s, we pride ourselves on thinking of our income generation activities as an extension of the care and compassion that is core to who we are. Working closely with your peers within the executive, as well as the Board, you ll be an ambassador for St Margaret s, and expected to represent the hospice. You ll develop and own pivotal relationships both internally and externally, and role model the values of compassion, collaboration and ambition, while holding yourself and others to account so the best interests of St Margaret s are always met. What can you expect to be good at? From legacies to lottery, challenge events to collections, merchandising to retail operations, you ll know how to raise significant funds, and will be experienced in leading and inspiring teams to achieve their goals. Ideally, you will have a strong grounding in charity, either as a fundraiser yourself or having worked in charity retail. Alternatively, you may have transferable skills and the drive to learn and apply your knowledge and experience in a hospice setting. Either way we are looking for an individual who can demonstrate relevant and lived experience, tenacity, curiosity and a hunger to succeed. We also welcome high performing individuals who are looking for their first director role. We invite applications from a diverse range of backgrounds and experiences and are committed to helping you thrive. If you're excited about this role but don t meet every requirement, we still encourage you to apply. What can we offer you? Salary: £80,000 to £87,975 per annum Location: Taunton or Yeovil, with regular travel across Somerset Contract: Permanent Working Pattern: Full time (37 hours per week), including some evenings and weekends Holiday entitlement 29 days holiday, plus bank holidays, increasing to 33 days after 5 years Ability to buy and sell annual leave Pension scheme NHS employees eligible to continue with their NHS pension scheme Non-NHS employees will receive 5.5% employer and 5% employee contribution. Plus Life assurance cover Health Cash Plans Virtual medical care with unlimited access to a GP 24/7, Confidential and free 24-hour Employee Assistance Programme for you and your family offering: Counselling, Support, Legal, Financial and Medical Information and Advice A Vitality & Wellbeing health portal. Blue Light Discount Card Enhanced maternity leave Excellent learning and development opportunities Free on-site parking in Yeovil and Taunton Volunteering and fundraising opportunities Eligibility criteria applies How to Apply Click the apply button to complete the online application form and upload your CV. As part of the application process, you will be asked for to complete a supporting statement detailing how your skills, knowledge and experience align to the person specification. You can learn more about the role via the candidate pack attached to this advert or, for an informal chat with our CEO, Joanna Hall, contact the Recruitment Team. With a new CEO in post, and momentum being built as we roll out our new strategy it s an exciting time to join the team. We look forward to learning more about you and why you think you can be a great match for St Margaret s. Closing date: 6th March 2026. We may close this vacancy early if we receive sufficient applications for the role. Unfortunately, we are not able to offer visa sponsorship at this time. DBS Information This role requires a criminal background check via the disclosure procedure. The Disclosure and Barring Service offers a confidential checking service for transgender applicants. This route gives applicants the choice not to have any gender or name information disclosed on their DBS certificate and is available for all levels of DBS check.
St Margaret's Hospice
SUPPORTER DEVELOPMENT MANANGER We are delighted to be working with St Margaret s Hospice Care who support patients, families and carers across the majority of Somerset, providing specialist in-patient hospice care, an adviceline and community service. St Margaret s are now seeking an experienced and innovative Supporter Development Manager to lead the Supporter Experience function, bringing fresh ideas and insight-driven strategies to enhance donor engagement. You will manage supporter journeys across all income streams, focus on retention and stewardship, recognise and thank donors appropriately, and ensure accurate data management, Gift Aid compliance, and adherence to fundraising policies. Reporting to the Head of Fundraising, you will help drive the hospice s five-year income generation strategy, maximising income through innovative, supporter-focused engagement. With one direct report and oversight of a further three team members, you will embed gold-standard stewardship across the directorate, use CRM insights to guide decisions, and support the growth of mid-level giving while ensuring consistently high-quality supporter experiences. The successful candidate will demonstrate: Experience delivering high-quality supporter care and stewardship strategies that retain donors, reduce attrition, and increase giving opportunities. Highly developed organisational and project management skills, with the ability to plan, prioritise, and manage multiple tasks and projects simultaneously. Proven experience managing and delivering income-generating campaigns or appeals, including setting and managing budgets. Experience leading a high-performing team and supporting individuals to achieve their objectives. Demonstrable experience using CRM databases to analyse supporter data, with a strong understanding of accurate data capture, data governance, and using insight to enhance the supporter experience. Open minded, you will be creative in approach, with effective leadership skills, and a strong empathetic and kind nature, particularly towards colleagues and bereaved supporters. With the ability to work well and build relationship with all stakeholders, both internal and externa you won t be afraid to say no, or to think outside the box. Experience of Beacon would be an advantage but is not essential. For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law. Charisma is committed to inclusive and accessible recruitment processes. If you served in the armed forces (or are a military spouse/partner) please declare your status to be considered under the Armed Forces Covenant Fund Employer Recognition Scheme ; please confirm in your application, or contact our Operations Teams separately. Charisma will ensure all candidates who disclose that they wish to apply under this Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy. If you require any reasonable adjustments, please contact our Operations Team. This role is subject to a DBS check, which will be carried out by the employer. Location: Taunton and Yeovil flexible about location (minimum 1 day per fortnight in Yeovil) Hours: Full time, hybrid (3 days in office) with some flexibility for the right candidate Closing date: 28th February Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.
SUPPORTER DEVELOPMENT MANANGER We are delighted to be working with St Margaret s Hospice Care who support patients, families and carers across the majority of Somerset, providing specialist in-patient hospice care, an adviceline and community service. St Margaret s are now seeking an experienced and innovative Supporter Development Manager to lead the Supporter Experience function, bringing fresh ideas and insight-driven strategies to enhance donor engagement. You will manage supporter journeys across all income streams, focus on retention and stewardship, recognise and thank donors appropriately, and ensure accurate data management, Gift Aid compliance, and adherence to fundraising policies. Reporting to the Head of Fundraising, you will help drive the hospice s five-year income generation strategy, maximising income through innovative, supporter-focused engagement. With one direct report and oversight of a further three team members, you will embed gold-standard stewardship across the directorate, use CRM insights to guide decisions, and support the growth of mid-level giving while ensuring consistently high-quality supporter experiences. The successful candidate will demonstrate: Experience delivering high-quality supporter care and stewardship strategies that retain donors, reduce attrition, and increase giving opportunities. Highly developed organisational and project management skills, with the ability to plan, prioritise, and manage multiple tasks and projects simultaneously. Proven experience managing and delivering income-generating campaigns or appeals, including setting and managing budgets. Experience leading a high-performing team and supporting individuals to achieve their objectives. Demonstrable experience using CRM databases to analyse supporter data, with a strong understanding of accurate data capture, data governance, and using insight to enhance the supporter experience. Open minded, you will be creative in approach, with effective leadership skills, and a strong empathetic and kind nature, particularly towards colleagues and bereaved supporters. With the ability to work well and build relationship with all stakeholders, both internal and externa you won t be afraid to say no, or to think outside the box. Experience of Beacon would be an advantage but is not essential. For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law. Charisma is committed to inclusive and accessible recruitment processes. If you served in the armed forces (or are a military spouse/partner) please declare your status to be considered under the Armed Forces Covenant Fund Employer Recognition Scheme ; please confirm in your application, or contact our Operations Teams separately. Charisma will ensure all candidates who disclose that they wish to apply under this Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy. If you require any reasonable adjustments, please contact our Operations Team. This role is subject to a DBS check, which will be carried out by the employer. Location: Taunton and Yeovil flexible about location (minimum 1 day per fortnight in Yeovil) Hours: Full time, hybrid (3 days in office) with some flexibility for the right candidate Closing date: 28th February Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.
