Vindis Group Ltd.

The Vindis Group is seeking to appoint an Service Advisor to join its team. As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company's heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success people. Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently - whether individually, or by supporting a team environment. In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK's National Learning Centre. How we support our People: All team members are provided with access to the following: An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices. A Life Assurance policy, at no cost to yourself. 24/7 access to our Employee Assistance Programme. This is in conjunction with our campaign, which focuses on employee wellbeing and positive mental health. Key Role Responsibilities: As an Service Advisor, you will be an integral member of the Aftersales Team. Your key responsibilities will include: Delivering upon the Service Core Process and Vindis Aftersales Experience as per the training, guidance and expectations given. Demonstrating alignment with, and engagement in, a robust customer communication strategy. Maintaining electronic records in a complete and accurate manner. Developing effective working relationships with the Workshop Team and ensure that the flow of information from the initial front-of-house experience is timely, accurate, clear and consultative. Being integral in contributing to the delivery of a quality culture that is focused upon first time fixes. Effectively utilising the tools and resources available to you to become a specialist in your area. Prerequisites: Customer-facing experience required Full UK driving licence required This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation. Full UK Driving Licence & Service Advisor experience is Essential ,Customer Service Experience.

This is anexciting opportunity to join Huntingdon Volkswagen as a customer orientated ServiceAdvisor, within an innovative and well-established organisation. About Us: As part ofa team of approximately 700 colleagues at the Vindis Group, you will contributeto a business that places customer excellence, operational standards andemployee development at the heart of its strategy. We are proud of our heritageand ambitious about our future; our continued success is built upon a HighPerformance Culture that values professionalism, accountability andcollaboration. How we support our People: DriveOur Brand -Enjoy our Employee Car Scheme after a qualifying period, with no depositrequired. Experience the joy of driving our brand products at remarkableprices. CelebrateYou -Take your birthday off with Paid Birthday Leave - On us! FamilyFirst -Benefit from our Family Friendly policies, including enhanced Maternityand Paternity packages. StayHealthy -Our enhanced Sick Pay ensures you're taken care of when you need it most(based on length of Service). WellbeingAt Your Fingertips - Access to our 24/7 Employee AssistanceProgramme, for quick and easy Online GP services, exclusive retaildiscounts, legal and financial support, and comprehensive 360 wellbeingservices. PeaceOf Mind -Enjoy a life Assurance policy at no cost, bringing peace to you and yourloved ones. ExclusiveDiscounts -Take advantage of employee discounts on parts, vehicle MOT's/Servicing,and vehicle purchases; as well as access to lifestyle and retail discountsthrough the Salary Extras portal. Growour Team -Earn a financial reward if you successfully refer a friend. Developwith Vindis - Access to vast training resources, including: access to theVolkswagen Group UK National Learning Centre and Brand AccreditationPathways. PerformanceRecognition - We provide a competitive bonus scheme, including uncappedearnings. About the Role: As a Service Advisor, you will be an integral member of the Aftersales Team. Yourkey responsibilities will include: Acting as the point of contact for service customers, including ensuring they receive up to date information regarding the status of their vehicle, and advising on any queries they may have on the services available. Being integral inchampioning and maintaininga culture of customer service excellence. Delivering upon theService Core Process as per the training, guidance and expectations given. Maximising uponevery available opportunity to improve the successes of your immediateteam and the wider business by ensuring that customers are aware of anyrelevant and/or necessary additional products and services. Demonstratingalignment with, and engagement in, a robust customer communicationstrategy. Maintainingelectronic records in a complete and accurate manner, ensuring attentionto detail with all administrative tasks. Developing effectiveworking relationships with the workshop to ensure that the 'flow' ofinformation from the initial front-of-house experience is timely,accurate, clear and consultative. Being integral incontributing to the delivery of a quality culture that is focused uponfirst time fixes, and ensuring that vehicles are ready on time. Effectivelyutilising the tools and resources available to you to become a specialistin your area, in order to accurately advise customers on services and/orproducts. Excellentcommunication skills and the ability to effectively build relationships Previous experience within acustomer facing role, and the desire to consistently achieve individualand team targets Strongorganisational skills with the ability to consistently meet deadlines,along with good attention to detail Full UK drivinglicence Previous experiencewithin a similar role, preferably within the automotive industry We lookforward to receiving your application and hope to be able to welcome you as ateam member within the Vindis Group in the near future. Full UK Driving Licence & Customer Service Experience

Vindis Group in Huntingdon is seeking a customer focussed Service Advisor to join our Volkswagen Aftersales team. You will be the first point of contact for service customers, provide updates on vehicle status, and promote additional services to support customer satisfaction and workshop flow. We value a full UK driving licence, strong communication, and organisational skills, with prior experience in a similar automotive role.

Vindis Group Ltd. is seeking a Service Advisor to join its Aftersales Team in a customer-facing capacity. You will deliver high quality service, maintain accurate records and work closely with the Workshop Team to ensure smooth information flow from front-of-house to workshop. The role requires a Full UK driving licence and prior customer-facing experience. An opportunity to grow within a long-established Dealer Group with strong development culture and IMI-accredited leadership programmes.