Retail Renault Group UK Ltd.
Vehicle Progressor / Handover Specialist Location: Renault Enfield (EN1) Salary: £26,437 pa Hours: 40 hours per week Vehicle Progressor / Handover Specialist Location: Renault Enfield (EN1) Salary: £26,437 pa Hours: 40 hours per week Join Our Sales Support Team Renault Retail Group is looking for a Vehicle Progressor / Handover Specialist to join our team at Renault Enfield. This is a varied role that combines vehicle progression, customer handovers, sales administration, and vehicle presentation, helping to ensure every customer receives a professional and well organised experience from purchase through to collection. Working closely with the New Car Sales Manager, Used Car Sales Manager and other members of the Sales Team, you'll support the smooth operation of the department by coordinating vehicle preparation, maintaining presentation standards, and delivering a positive customer experience throughout the handover process. For the right individual, this role also provides valuable exposure to the day to day operation of a busy franchised dealership sales department. You'll gain experience working alongside Sales Executives and Sales Managers, developing an understanding of customer handovers, lead management, vehicle sales processes, digital sales tools, and the wider customer journey. As a result, this position can provide an excellent foundation for candidates who may wish to pursue a future career in automotive sales. What You'll Do Progress vehicle orders from point of sale through to customer handover Ensure vehicles are prepared and presented to dealership standards prior to collection Welcome customers and support handover appointments Liaise with customers and sales colleagues to ensure a smooth customer journey Coordinate vehicle preparation and accessory fitting in line with customer orders Support the preparation, presentation, and online marketing of used vehicle stock, including vehicle photography Maintain demonstration and display vehicle standards in line with dealership requirements Process vehicle handover documentation accurately and efficiently Support the administration of ECOS/ECOP vehicle handovers and returns Manage vehicle keys, parking arrangements, and vehicle movements around the site Maintain high standards of organisation, housekeeping, attendance, and professional presentation Report vehicle damage, site hazards, or Health & Safety concerns promptly Undertake driving and other duties that support the efficient operation of the dealership What We're Looking For We'd be pleased to hear from candidates who can demonstrate: Previous experience as a Vehicle Progressor, Handover Specialist, Vehicle Administrator, Vehicle Valeter, or similar automotive support role A customer-focused and professional approach Strong organisational skills and attention to detail Ability to prioritise workload and manage multiple tasks Clear communication skills Confidence working within established processes and procedures A positive and collaborative approach to supporting colleagues and customers Previous experience within a franchised dealership environment would be beneficial but is not essential. Licence Requirement A full UK driving licence (manual and automatic vehicles) is essential for this role. Hours & Pay £26,437 pa Monday to Friday 8:30am-5:30pm with 1-hour unpaid daily lunch break 40 hours per week Company Benefits 33 days' annual leave including Bank Holidays (option to buy or sell additional days) Pension scheme with life assurance Staff discounts on vehicles, parts, servicing, and accessories Access to our company loan car scheme after probation period Share Incentive Scheme Mortgage and pension advice seminars Excellent manufacturer training and clear career development opportunities Cycle to Work scheme, including e-bikes Discounted gym membership Enhanced Maternity and Paternity policies Eye test voucher scheme
Vehicle Progressor / Handover Specialist Location: Renault Enfield (EN1) Salary: £26,437 pa Hours: 40 hours per week Vehicle Progressor / Handover Specialist Location: Renault Enfield (EN1) Salary: £26,437 pa Hours: 40 hours per week Join Our Sales Support Team Renault Retail Group is looking for a Vehicle Progressor / Handover Specialist to join our team at Renault Enfield. This is a varied role that combines vehicle progression, customer handovers, sales administration, and vehicle presentation, helping to ensure every customer receives a professional and well organised experience from purchase through to collection. Working closely with the New Car Sales Manager, Used Car Sales Manager and other members of the Sales Team, you'll support the smooth operation of the department by coordinating vehicle preparation, maintaining presentation standards, and delivering a positive customer experience throughout the handover process. For the right individual, this role also provides valuable exposure to the day to day operation of a busy franchised dealership sales department. You'll gain experience working alongside Sales Executives and Sales Managers, developing an understanding of customer handovers, lead management, vehicle sales processes, digital sales tools, and the wider customer journey. As a result, this position can provide an excellent foundation for candidates who may wish to pursue a future career in automotive sales. What You'll Do Progress vehicle orders from point of sale through to customer handover Ensure vehicles are prepared and presented to dealership standards prior to collection Welcome customers and support handover appointments Liaise with customers and sales colleagues to ensure a smooth customer journey Coordinate vehicle preparation and accessory fitting in line with customer orders Support the preparation, presentation, and online marketing of used vehicle stock, including vehicle photography Maintain demonstration and display vehicle standards in line with dealership requirements Process vehicle handover documentation accurately and efficiently Support the administration of ECOS/ECOP vehicle handovers and returns Manage vehicle keys, parking arrangements, and vehicle movements around the site Maintain high standards of organisation, housekeeping, attendance, and professional presentation Report vehicle damage, site hazards, or Health & Safety concerns promptly Undertake driving and other duties that support the efficient operation of the dealership What We're Looking For We'd be pleased to hear from candidates who can demonstrate: Previous experience as a Vehicle Progressor, Handover Specialist, Vehicle Administrator, Vehicle Valeter, or similar automotive support role A customer-focused and professional approach Strong organisational skills and attention to detail Ability to prioritise workload and manage multiple tasks Clear communication skills Confidence working within established processes and procedures A positive and collaborative approach to supporting colleagues and customers Previous experience within a franchised dealership environment would be beneficial but is not essential. Licence Requirement A full UK driving licence (manual and automatic vehicles) is essential for this role. Hours & Pay £26,437 pa Monday to Friday 8:30am-5:30pm with 1-hour unpaid daily lunch break 40 hours per week Company Benefits 33 days' annual leave including Bank Holidays (option to buy or sell additional days) Pension scheme with life assurance Staff discounts on vehicles, parts, servicing, and accessories Access to our company loan car scheme after probation period Share Incentive Scheme Mortgage and pension advice seminars Excellent manufacturer training and clear career development opportunities Cycle to Work scheme, including e-bikes Discounted gym membership Enhanced Maternity and Paternity policies Eye test voucher scheme
Retail Renault Group UK Ltd.
Aftersales Manager Renault Enfield (EN1) £52,000 pa basic salary + OTE £65,000 pa + Car Monday to Friday, 45 hours per week Join Our Leadership Team at Renault Enfield Renault Retail Group is looking for an experienced Aftersales Manager to lead our Service and Parts operation at Renault Enfield. Aftersales Manager Renault Enfield (EN1) £52,000 pa basic salary + OTE £65,000 pa + Car Monday to Friday, 45 hours per week Join Our Leadership Team at Renault Enfield Renault Retail Group is looking for an experienced Aftersales Manager to lead our Service and Parts operation at Renault Enfield. This is a significant management opportunity within one of our established London dealerships, overseeing a sizeable Aftersales operation that supports retail, fleet, and commercial vehicle customers. This opportunity has arisen due to the planned retirement of a member of our management team following 14 years of service with Renault Retail Group. While we continue to celebrate their contribution to the business, we are also looking forward to welcoming their successor and supporting them as they take forward this established and successful Aftersales operation. You'll be responsible for the performance, profitability, customer experience, and day-to-day leadership of both the Service and Parts departments, working closely with the Head of Business and wider management team to deliver strong operational results and excellent customer outcomes. The operation includes an established workshop consisting of Technicians, customer-facing Service Advisors, additional support staff, and a Parts Department, giving the successful candidate responsibility for a substantial Aftersales operation across Service and Parts. What You'll Do Deliver Service and Parts budgets, profitability targets, and operational performance measures Lead, coach, and develop Service, Parts, and Workshop colleagues to maximise productivity, efficiency, and customer satisfaction Monitor departmental KPIs, warranty performance, work in progress, stock management, and commercial activity to support strong business performance Maintain manufacturer standards, audit readiness, Health & Safety compliance, and Renault Retail Group operating procedures Support customer retention, complaint resolution, and overall customer experience across all Aftersales activities Work closely with the leadership team to drive continuous improvement and departmental growth What We're Looking For We're keen to hear from candidates with current or recent experience as an Aftersales Manager or Service Manager within a franchised automotive dealership environment. You should have experience leading a workshop operation of 9 or more Technicians, alongside customer-facing Aftersales teams, and taking responsibility for profitability, productivity, customer satisfaction, and departmental performance. Strong commercial awareness, people-management skills, and the ability to coach and develop colleagues are essential. Experience managing Parts operations alongside Service would be advantageous, although applicants will principally be assessed on the scale, performance, and leadership of their Service operation. Familiarity with CDK Drive, Kerridge, Keyloop, ADP Autoline, or similar dealer management systems would be advantageous. Driving Licence Requirement: A full UK driving licence (manual and automatic vehicles) is essential for this role. Hours & Pay Monday to Friday, 8:00am-6:00pm with a 1-hour lunch break. 45 hours per week. As a member of the dealership leadership team, occasional additional support may be required to assist operational requirements, including Saturday morning cover during periods of annual leave or unforeseen staff absence. Basic salary is £52,000 pa, with an OTE of £65,000 pa that is achievable and regularly reached, plus access to Renault Retail Group's vehicle schemes. Our bonus structure rewards departmental profitability, customer satisfaction, commercial performance, cash flow management, and individual objectives related to the remit. Company Benefits Our benefits package is second to none, combining industry-leading vehicle schemes, excellent training opportunities, and a wide range of benefits designed to support both your professional and personal life. Access to a tax-efficient new car scheme (ECOS/ECOP) High-spec insured vehicles available, e.g. Cli from £75 per month; vehicles replaced annually Family Car Scheme Available fr close family members from £130 per month, including insurance Eligibility applies after prbation for the first vehicle, with a second vehicle available after 12 months' service Vehicles replaced annually Car insurance included on both schemes 33 days' annual leave including Bank Holidays (option to buy or sell additional days) Pension scheme with life assurance and permanent health insurance Staff discounts on vehicles, parts, servicing, and accessories Share Incentive Scheme Mortgage and pension advice seminars Excellent manufacturer training and clear career development opportunities Cycle to Work scheme, including e-bikes Discounted gym membership Enhanced Maternity and Paternity policies Eye test voucher scheme
Aftersales Manager Renault Enfield (EN1) £52,000 pa basic salary + OTE £65,000 pa + Car Monday to Friday, 45 hours per week Join Our Leadership Team at Renault Enfield Renault Retail Group is looking for an experienced Aftersales Manager to lead our Service and Parts operation at Renault Enfield. Aftersales Manager Renault Enfield (EN1) £52,000 pa basic salary + OTE £65,000 pa + Car Monday to Friday, 45 hours per week Join Our Leadership Team at Renault Enfield Renault Retail Group is looking for an experienced Aftersales Manager to lead our Service and Parts operation at Renault Enfield. This is a significant management opportunity within one of our established London dealerships, overseeing a sizeable Aftersales operation that supports retail, fleet, and commercial vehicle customers. This opportunity has arisen due to the planned retirement of a member of our management team following 14 years of service with Renault Retail Group. While we continue to celebrate their contribution to the business, we are also looking forward to welcoming their successor and supporting them as they take forward this established and successful Aftersales operation. You'll be responsible for the performance, profitability, customer experience, and day-to-day leadership of both the Service and Parts departments, working closely with the Head of Business and wider management team to deliver strong operational results and excellent customer outcomes. The operation includes an established workshop consisting of Technicians, customer-facing Service Advisors, additional support staff, and a Parts Department, giving the successful candidate responsibility for a substantial Aftersales operation across Service and Parts. What You'll Do Deliver Service and Parts budgets, profitability targets, and operational performance measures Lead, coach, and develop Service, Parts, and Workshop colleagues to maximise productivity, efficiency, and customer satisfaction Monitor departmental KPIs, warranty performance, work in progress, stock management, and commercial activity to support strong business performance Maintain manufacturer standards, audit readiness, Health & Safety compliance, and Renault Retail Group operating procedures Support customer retention, complaint resolution, and overall customer experience across all Aftersales activities Work closely with the leadership team to drive continuous improvement and departmental growth What We're Looking For We're keen to hear from candidates with current or recent experience as an Aftersales Manager or Service Manager within a franchised automotive dealership environment. You should have experience leading a workshop operation of 9 or more Technicians, alongside customer-facing Aftersales teams, and taking responsibility for profitability, productivity, customer satisfaction, and departmental performance. Strong commercial awareness, people-management skills, and the ability to coach and develop colleagues are essential. Experience managing Parts operations alongside Service would be advantageous, although applicants will principally be assessed on the scale, performance, and leadership of their Service operation. Familiarity with CDK Drive, Kerridge, Keyloop, ADP Autoline, or similar dealer management systems would be advantageous. Driving Licence Requirement: A full UK driving licence (manual and automatic vehicles) is essential for this role. Hours & Pay Monday to Friday, 8:00am-6:00pm with a 1-hour lunch break. 45 hours per week. As a member of the dealership leadership team, occasional additional support may be required to assist operational requirements, including Saturday morning cover during periods of annual leave or unforeseen staff absence. Basic salary is £52,000 pa, with an OTE of £65,000 pa that is achievable and regularly reached, plus access to Renault Retail Group's vehicle schemes. Our bonus structure rewards departmental profitability, customer satisfaction, commercial performance, cash flow management, and individual objectives related to the remit. Company Benefits Our benefits package is second to none, combining industry-leading vehicle schemes, excellent training opportunities, and a wide range of benefits designed to support both your professional and personal life. Access to a tax-efficient new car scheme (ECOS/ECOP) High-spec insured vehicles available, e.g. Cli from £75 per month; vehicles replaced annually Family Car Scheme Available fr close family members from £130 per month, including insurance Eligibility applies after prbation for the first vehicle, with a second vehicle available after 12 months' service Vehicles replaced annually Car insurance included on both schemes 33 days' annual leave including Bank Holidays (option to buy or sell additional days) Pension scheme with life assurance and permanent health insurance Staff discounts on vehicles, parts, servicing, and accessories Share Incentive Scheme Mortgage and pension advice seminars Excellent manufacturer training and clear career development opportunities Cycle to Work scheme, including e-bikes Discounted gym membership Enhanced Maternity and Paternity policies Eye test voucher scheme