Advance Housing and Support

Position: Support Manager Location: Leicestershire - multiple locations Hours: 37.5 contracted hours per week Salary: £32,654.31 per annum Job ref: 5223 We regret to inform you that Advance is unable to accept any sponsorship requirements. Are you an experienced and motivated health and social care professional looking for a varied management role where you can make a real difference to people's lives? If so, we would love to hear from you. About The Role Would you like to lead services where every day brings an opportunity to make a real difference? We are seeking a highly motivated and experienced Support Manager to work alongside the Operations Manager in leading and directly line managing support teams across a number of supported living schemes and outreach services throughout Leicestershire. The role offers the opportunity to oversee a varied portfolio of services supporting adults with learning disabilities and mental health needs, primarily within low-to-medium support needs environments. Our services include supported living schemes where people are supported to live as independently as possible in their own homes, as well as outreach services providing flexible, person-centred support across multiple locations. The portfolio also includes a 24-hour supported living service, providing continuous support to customers, including sleep-in provision. This means the successful candidate will need to be comfortable managing services with different models of support and working across a geographically dispersed area. You will play a key role in ensuring that all services deliver high-quality, personalised support, while maintaining strong standards of safeguarding, regulatory compliance, quality assurance and staff development. As an exemplary role model, you will ensure that the people we support remain at the heart of everything we do. You will also make sure that your teams feel valued, well supported and confident in their roles, with the skills, knowledge and resources they need to deliver excellent support. Success in this role means enabling the people we support to live as independently as possible, achieve their goals and live the lives they choose. Key Responsibilities Lead and directly line manage teams of Support Workers across multiple supported living and outreach services in Leicestershire Oversee the day-to-day delivery and quality of support across a varied portfolio of services Ensure services provide person-centred, strengths-based support that promotes independence, choice, dignity and inclusion Manage services supporting adults with learning disabilities and mental health needs, predominantly within low-to-medium support needs environments Provide effective leadership and oversight of the 24/7 supported living service, including the management of sleep-in arrangements Act as an exemplary role model, ensuring that the people we support remain at the centre of all decision-making and service delivery Ensure services operate in accordance with company policies, contractual requirements, safeguarding standards and relevant legislation and regulations Develop and maintain positive relationships with customers, families, advocates, commissioners, social workers, health professionals and other key stakeholders Manage staffing levels, rotas and resources effectively across multiple locations to ensure safe and consistent service delivery Provide regular supervision, support, coaching and performance management to staff Identify training and development needs and support staff to maintain and develop the skills required for their roles Manage and resolve staffing issues effectively and fairly, following organisational policies and procedures Complete and oversee risk assessments, support plans and appropriate crisis management arrangements Promote positive risk-taking and independence while ensuring appropriate safeguarding and risk management Monitor service quality through audits, observations, reviews, feedback and other quality assurance processes Ensure accurate and timely recording and reporting through digital care management systems Respond effectively to incidents, safeguarding concerns, complaints and other service issues, escalating where appropriate Ensure confidentiality and compliance with the Data Protection Act 2018 and UK GDPR Contribute to service reviews, improvement plans and the ongoing development of services Support the Operations Manager with business development, mobilisation of new services and opportunities for service growth Work flexibly across Leicestershire, including occasional weekends, bank holidays and sleep-in duties where required Person Specification Essential Minimum of 2 years' experience in adult health and social care, supporting people with learning disabilities and/or mental health needs Previous experience of team leadership and staff management within health and social care Experience of working within supported living, outreach, community or similar adult social care services Strong understanding of person-centred care and support, promoting independence, choice and positive outcomes Understanding of supporting people with mental health needs and/or learning disabilities Strong understanding of safeguarding, risk management and quality assurance Strong IT literacy, including experience using digital care planning and recording systems Ability to work autonomously, prioritise effectively and manage competing demands across multiple services Excellent verbal and written communication skills Strong interpersonal and relationship-building skills, with the ability to work effectively with customers, families, staff and external professionals Ability to remain calm and effective when managing challenging situations, incidents or competing priorities Commitment to ongoing training and professional development A proactive approach to service improvement and development Experience or understanding of business development and a willingness to contribute to service growth Full UK driving licence and access to a vehicle, due to the multi-location nature of the role NVQ/QCF Level 5 in Health and Social Care (or equivalent), or willingness to work towards the qualification Desirable Experience working as a Support Manager, Deputy Manager, Team Leader or similar within supported living or community-based services Experience managing 24/7 supported living services, including sleep-in arrangements Experience overseeing outreach services or services across multiple locations Understanding of health and social care regulatory and compliance frameworks Experience of working with local authorities, commissioners, social care professionals and other external agencies Experience of service mobilisation, business development or supporting the expansion of care and support services For more information about the role please contact, Kavita Patel, Email: About The Organisation Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard. We recognise that our people are our greatest asset and we're passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations. We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds. All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff. Benefits Of Working For Advance We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to £500 Cycle to work scheme Access to our Employee Assistance Programme Free DBS (Disclosures and Barring Service) Excellent opportunities to progress your career within Advance . click apply for full job details