Arrive
We've signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let's grow better, together. The Role This is a rare opportunity to build something from the ground up. As Revenue Operations Manager for our Automotive & Data (A&D) business unit, you will design and own the operating system that powers A&D's global commercial organisation - with the freedom to shape it right from day one. Working within the Global Revenue Operations function and based in our London office, you'll become the go-to operational voice of the A&D business - the person commercial leaders turn to when they need clarity, confidence, and a system that actually works. You'll form deep, trusted partnerships with A&D's sales leadership, the Commercial Operations Manager, the COO, and key stakeholders across Finance, GTM Operations, and Product. Your work will be the connective tissue between the business's ambitions and the infrastructure that makes them achievable. This isn't a role about maintaining the status quo. It's about establishing the governance, CRM foundations, shared processes, operating cadence, reporting, and commercial discipline that enable predictable, scalable growth - and progressively embedding that capability into the business as it matures. You'll report directly to the Revenue Operations Director overseeing A&D. How To Make An Impact A&D Operational Partnership Embed yourself as the primary operational partner to A&D's Commercial Operations Manager and commercial leaders, earning the credibility to become their first call when something needs to work better. Lead the end-to-end setup of A&D in Salesforce and associated tooling - pipeline structure, opportunity stages, reporting views, forecasting cadences - standing up an operational foundation that gives the business unit full confidence from day one. Translate the business's commercial needs into scalable system and process solutions, ensuring what gets built reflects what A&D actually needs to grow - not just what's easiest to configure. Serve as A&D's focal point into centralised functions - Compensation, Enablement, and Analytics - making sure the business unit gets the right support, at the right time, from shared services. Progressively transfer capability and ownership into the business as A&D matures, so your impact compounds rather than creating dependency. Salesforce & Systems Ownership Drive and continuously improve the Salesforce CRM architecture that underpins pipeline management, forecasting, reporting, and commercial governance - working directly with the Salesforce development team to make A&D's vision a reality. Own platform consistency and data quality standards across the business unit, ensuring Salesforce is the single source of truth that leaders can rely on - not a source of doubt. Evaluate, onboard, and manage commercial tooling integrations, keeping the tech stack coherent, purposeful, and aligned to what the business needs to grow. Develop and maintain executive-level reporting and dashboards that give A&D leadership genuine confidence in pipeline health, forecast accuracy, and commercial execution. Processes & Governance Standards Design, document, and maintain A&D's commercial operating model - the common processes, standards, and governance frameworks that give the business unit the rigour to scale without friction. Enforce CRM hygiene, compliance, and adoption in ways that make sense for commercial teams - identifying gaps, understanding root causes, and partnering with the business to close them. Build the reporting and governance infrastructure that keeps leadership aligned and accountable, creating the shared language between sales, finance, and operations that predictable growth depends on. Enablement & Continuous Improvement Design and deliver training and enablement programmes that equip A&D's commercial teams with best-practice system usage and operational workflows - reducing friction, not adding it. Identify and implement automation opportunities that remove manual effort, improve data quality, and increase commercial productivity - prioritising changes with the clearest impact on business outcomes. Partner with FP&A, Sales, Marketing, and Partnerships to align on shared KPIs, forecasting methodologies, and GTM hand-offs that hold up across functions and support confident decision-making. About You You are a systems-minded, detail-oriented operations professional who takes pride in building reliable infrastructure that commercial teams depend on. You are comfortable holding the line on standards while remaining consultative and collaborative - and you understand that great operations work is often invisible when done well. You are energised by the idea of being embedded in a high-growth business unit while also serving the wider organisation. You move naturally between the language of commercial teams and the language of technical ones - translating needs in both directions, and making sure what gets built is what the business actually needs. Your background Proven experience in revenue operations, sales operations or business operations, ideally within a SaaS, automotive or high-growth technology environment. Strong working knowledge of Salesforce - enough to translate commercial needs into well-scoped requirements, challenge technical decisions, and hold a development team accountable - without necessarily being the person who builds it. Track record of designing and scaling common commercial processes and governance frameworks that improve forecast accuracy and CRM adoption across an organisation. Experience acting as an operational bridge between central functions (Finance, Enablement, Compensation, Analytics) and business unit teams. Strong analytical capabilities, with experience producing trusted executive-level reporting and business intelligence. A customer-first mindset - you understand that every process you design, every system you configure, and every report you produce ultimately exists to serve the end customer better. You build with that in mind, and it shows in the questions you ask and the decisions you make. Excellent communication and stakeholder management skills - able to convey technical operational concepts clearly to non-technical audiences, and to build credibility with both sales leaders and senior central stakeholders. Familiarity with AI tools (e.g. Gemini, Claude) and their practical application to improve commercial processes, system efficiency and reporting. A growth mindset and genuine curiosity: you look for ways to make things better, document what you learn and bring others along with you. This role is based in London, UK & Remote. About Arrive Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It's about more than function, it's about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it's how you Arrive.
We've signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let's grow better, together. The Role This is a rare opportunity to build something from the ground up. As Revenue Operations Manager for our Automotive & Data (A&D) business unit, you will design and own the operating system that powers A&D's global commercial organisation - with the freedom to shape it right from day one. Working within the Global Revenue Operations function and based in our London office, you'll become the go-to operational voice of the A&D business - the person commercial leaders turn to when they need clarity, confidence, and a system that actually works. You'll form deep, trusted partnerships with A&D's sales leadership, the Commercial Operations Manager, the COO, and key stakeholders across Finance, GTM Operations, and Product. Your work will be the connective tissue between the business's ambitions and the infrastructure that makes them achievable. This isn't a role about maintaining the status quo. It's about establishing the governance, CRM foundations, shared processes, operating cadence, reporting, and commercial discipline that enable predictable, scalable growth - and progressively embedding that capability into the business as it matures. You'll report directly to the Revenue Operations Director overseeing A&D. How To Make An Impact A&D Operational Partnership Embed yourself as the primary operational partner to A&D's Commercial Operations Manager and commercial leaders, earning the credibility to become their first call when something needs to work better. Lead the end-to-end setup of A&D in Salesforce and associated tooling - pipeline structure, opportunity stages, reporting views, forecasting cadences - standing up an operational foundation that gives the business unit full confidence from day one. Translate the business's commercial needs into scalable system and process solutions, ensuring what gets built reflects what A&D actually needs to grow - not just what's easiest to configure. Serve as A&D's focal point into centralised functions - Compensation, Enablement, and Analytics - making sure the business unit gets the right support, at the right time, from shared services. Progressively transfer capability and ownership into the business as A&D matures, so your impact compounds rather than creating dependency. Salesforce & Systems Ownership Drive and continuously improve the Salesforce CRM architecture that underpins pipeline management, forecasting, reporting, and commercial governance - working directly with the Salesforce development team to make A&D's vision a reality. Own platform consistency and data quality standards across the business unit, ensuring Salesforce is the single source of truth that leaders can rely on - not a source of doubt. Evaluate, onboard, and manage commercial tooling integrations, keeping the tech stack coherent, purposeful, and aligned to what the business needs to grow. Develop and maintain executive-level reporting and dashboards that give A&D leadership genuine confidence in pipeline health, forecast accuracy, and commercial execution. Processes & Governance Standards Design, document, and maintain A&D's commercial operating model - the common processes, standards, and governance frameworks that give the business unit the rigour to scale without friction. Enforce CRM hygiene, compliance, and adoption in ways that make sense for commercial teams - identifying gaps, understanding root causes, and partnering with the business to close them. Build the reporting and governance infrastructure that keeps leadership aligned and accountable, creating the shared language between sales, finance, and operations that predictable growth depends on. Enablement & Continuous Improvement Design and deliver training and enablement programmes that equip A&D's commercial teams with best-practice system usage and operational workflows - reducing friction, not adding it. Identify and implement automation opportunities that remove manual effort, improve data quality, and increase commercial productivity - prioritising changes with the clearest impact on business outcomes. Partner with FP&A, Sales, Marketing, and Partnerships to align on shared KPIs, forecasting methodologies, and GTM hand-offs that hold up across functions and support confident decision-making. About You You are a systems-minded, detail-oriented operations professional who takes pride in building reliable infrastructure that commercial teams depend on. You are comfortable holding the line on standards while remaining consultative and collaborative - and you understand that great operations work is often invisible when done well. You are energised by the idea of being embedded in a high-growth business unit while also serving the wider organisation. You move naturally between the language of commercial teams and the language of technical ones - translating needs in both directions, and making sure what gets built is what the business actually needs. Your background Proven experience in revenue operations, sales operations or business operations, ideally within a SaaS, automotive or high-growth technology environment. Strong working knowledge of Salesforce - enough to translate commercial needs into well-scoped requirements, challenge technical decisions, and hold a development team accountable - without necessarily being the person who builds it. Track record of designing and scaling common commercial processes and governance frameworks that improve forecast accuracy and CRM adoption across an organisation. Experience acting as an operational bridge between central functions (Finance, Enablement, Compensation, Analytics) and business unit teams. Strong analytical capabilities, with experience producing trusted executive-level reporting and business intelligence. A customer-first mindset - you understand that every process you design, every system you configure, and every report you produce ultimately exists to serve the end customer better. You build with that in mind, and it shows in the questions you ask and the decisions you make. Excellent communication and stakeholder management skills - able to convey technical operational concepts clearly to non-technical audiences, and to build credibility with both sales leaders and senior central stakeholders. Familiarity with AI tools (e.g. Gemini, Claude) and their practical application to improve commercial processes, system efficiency and reporting. A growth mindset and genuine curiosity: you look for ways to make things better, document what you learn and bring others along with you. This role is based in London, UK & Remote. About Arrive Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It's about more than function, it's about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it's how you Arrive.
Arrive
Vendor & Ecosystem Management We've signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let's grow better, together. Role Overview The Group Head - Business Solutions is a strategic, AI-forward technology leader responsible for transforming the organization into an AI-first, product-led, digitally enabled enterprise. Reporting to the Group CIO, this role will treat the organization as a living, evolving product - designing, building, and continuously improving a seamless digital operating model powered by intelligent automation that reduces friction for employees and delivers a world class customer experience. The mandate is to shift IT from a traditional service-provider function to a strategic business enabler by productizing core business capabilities, embedding AI led product management practices, integrating enterprise platforms, driving operational excellence, and enabling scalable digital growth. Responsibilities Productization & AI-Led Optimization of Business Functions Lead the transition to an AI-enabled, Product Led IT operating model. Define and establish clear Product Domains (e.g., Lead-to-Cash, Employee Lifecycle, Financial Core, Customer Care Platform). Create structured, AI-integrated product roadmaps aligned to business priorities. Conduct continuous discovery with business stakeholders to identify workflow friction and opportunities for cognitive automation. Apply value-stream mapping enhanced by predictive AI to optimize and automate end-to-end processes. Embed governance models for product lifecycle management, AI model lifecycle management (MLOps), and performance tracking. Strategic Platform Architecture & AI Integration Ensure ERP, CRM, HRIS, Finance, and Customer systems operate as a unified, integrated, and AI orchestrated enterprise platform. Eliminate technology silos through API led integration, middleware, and intelligent orchestration agents. Drive enterprise data governance, treating corporate data as a high quality, accessible, and AI ready business asset. Build scalable, modular systems designed to support long term business growth and emerging generative AI technologies. Ensure architecture and AI deployment decisions align with security, ethical AI implementation, compliance, and performance standards. User Centric Operational Excellence & Intelligent Experience Employee Experience (EX) Design internal platforms with a consumer grade, AI personalized user experience. Improve usability and adoption of HRIS and generative AI powered productivity tools. Track and improve internal digital satisfaction metrics. Customer Experience Transformation Oversee the evolution of the Customer Care platform as a strategic brand touchpoint powered by advanced agentic AI. Enable an AI driven, 360 degree view of the customer across systems. Drive intelligent automation, conversational AI, and self service capabilities. Frictionless Digital Support Implement generative AI and LLM enabled automation to reduce manual interventions. Improve SLA performance and reduce operational bottlenecks through predictive routing and resolution. Enterprise Reliability & AI Governance Ensure high availability and reliability of business critical systems (24/7 environments) using AI driven predictive maintenance. Establish clear SLAs, KPIs, and operational dashboards. Strengthen cybersecurity, disaster recovery, and compliance frameworks with built in AI safety and risk safeguards. Manage system performance, scalability, and technical debt. Change & Intelligent Transformation Leadership Lead enterprise wide digital and AI transformation initiatives. Drive stakeholder alignment, AI literacy, and system adoption. Establish structured communication, training, and change frameworks focused on human AI collaboration. Foster a culture of innovation, AI experimentation, and continuous improvement. Vendor & Ecosystem Management Lead strategic negotiations with global ERP, CRM, HRIS, and enterprise AI platform vendors. Optimize licensing, cost structures, and vendor performance. Minimize vendor lock in risks through strong contractual, architectural, and open source model governance. Manage system integrators and implementation partners effectively. Key Competencies Required Strategic & AI-Led Mindset You are able to connect long term business goals with a clear and practical technology roadmap. You understand how technology investments and AI capabilities support growth, efficiency, and competitive advantage. You naturally default to AI led product management methodologies to solve complex enterprise challenges. Operational Excellence You have experience managing large, business critical systems that require high availability and reliability. You ensure platforms and intelligent models are stable, secure, and capable of running 24/7 with minimal disruption. Customer & Employee Focus You treat internal stakeholders as valued partners and prioritize delivering a seamless experience for both employees and customers. You actively seek feedback and design solutions enhanced by intelligent personalization with the end user in mind. Change Management You are comfortable leading digital transformation initiatives and managing the people side of change. You drive adoption of new systems and AI workflows through communication, training, upskilling, and stakeholder alignment. Vendor & AI Ecosystem Mastery You have strong experience managing and negotiating with global technology vendors and AI providers. You focus on maximizing value, controlling costs, and reducing long term dependency risks. Experience & Qualifications 12+ years of progressive experience in enterprise IT leadership. Minimum 5+ years leading large scale business systems, digital transformation, or enterprise AI adoption initiatives. Proven experience applying AI led product management frameworks to automate business processes. Deep expertise in ERP, CRM, HRIS, and enterprise platform integration. Strong understanding of enterprise architecture, AI model deployment, and data governance. Proven track record of managing high availability enterprise environments. Experience leading large, cross functional technology teams. Strong financial acumen, ROI evaluation of AI projects, and budget management experience. Excellent executive communication and stakeholder management skills. Why Join Arrive? Work on global scale payment systems impacting millions of users. Be part of a growing India engineering team with strong ownership. Collaborate with diverse, international teams. Opportunity to influence architecture, AI strategy, and team growth. Build technology that directly improves urban mobility and sustainability. About Arrive Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data driven traffic reduction and support for reinvestment in public transport and green space. It's about more than function, it's about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it's how you Arrive.
Vendor & Ecosystem Management We've signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let's grow better, together. Role Overview The Group Head - Business Solutions is a strategic, AI-forward technology leader responsible for transforming the organization into an AI-first, product-led, digitally enabled enterprise. Reporting to the Group CIO, this role will treat the organization as a living, evolving product - designing, building, and continuously improving a seamless digital operating model powered by intelligent automation that reduces friction for employees and delivers a world class customer experience. The mandate is to shift IT from a traditional service-provider function to a strategic business enabler by productizing core business capabilities, embedding AI led product management practices, integrating enterprise platforms, driving operational excellence, and enabling scalable digital growth. Responsibilities Productization & AI-Led Optimization of Business Functions Lead the transition to an AI-enabled, Product Led IT operating model. Define and establish clear Product Domains (e.g., Lead-to-Cash, Employee Lifecycle, Financial Core, Customer Care Platform). Create structured, AI-integrated product roadmaps aligned to business priorities. Conduct continuous discovery with business stakeholders to identify workflow friction and opportunities for cognitive automation. Apply value-stream mapping enhanced by predictive AI to optimize and automate end-to-end processes. Embed governance models for product lifecycle management, AI model lifecycle management (MLOps), and performance tracking. Strategic Platform Architecture & AI Integration Ensure ERP, CRM, HRIS, Finance, and Customer systems operate as a unified, integrated, and AI orchestrated enterprise platform. Eliminate technology silos through API led integration, middleware, and intelligent orchestration agents. Drive enterprise data governance, treating corporate data as a high quality, accessible, and AI ready business asset. Build scalable, modular systems designed to support long term business growth and emerging generative AI technologies. Ensure architecture and AI deployment decisions align with security, ethical AI implementation, compliance, and performance standards. User Centric Operational Excellence & Intelligent Experience Employee Experience (EX) Design internal platforms with a consumer grade, AI personalized user experience. Improve usability and adoption of HRIS and generative AI powered productivity tools. Track and improve internal digital satisfaction metrics. Customer Experience Transformation Oversee the evolution of the Customer Care platform as a strategic brand touchpoint powered by advanced agentic AI. Enable an AI driven, 360 degree view of the customer across systems. Drive intelligent automation, conversational AI, and self service capabilities. Frictionless Digital Support Implement generative AI and LLM enabled automation to reduce manual interventions. Improve SLA performance and reduce operational bottlenecks through predictive routing and resolution. Enterprise Reliability & AI Governance Ensure high availability and reliability of business critical systems (24/7 environments) using AI driven predictive maintenance. Establish clear SLAs, KPIs, and operational dashboards. Strengthen cybersecurity, disaster recovery, and compliance frameworks with built in AI safety and risk safeguards. Manage system performance, scalability, and technical debt. Change & Intelligent Transformation Leadership Lead enterprise wide digital and AI transformation initiatives. Drive stakeholder alignment, AI literacy, and system adoption. Establish structured communication, training, and change frameworks focused on human AI collaboration. Foster a culture of innovation, AI experimentation, and continuous improvement. Vendor & Ecosystem Management Lead strategic negotiations with global ERP, CRM, HRIS, and enterprise AI platform vendors. Optimize licensing, cost structures, and vendor performance. Minimize vendor lock in risks through strong contractual, architectural, and open source model governance. Manage system integrators and implementation partners effectively. Key Competencies Required Strategic & AI-Led Mindset You are able to connect long term business goals with a clear and practical technology roadmap. You understand how technology investments and AI capabilities support growth, efficiency, and competitive advantage. You naturally default to AI led product management methodologies to solve complex enterprise challenges. Operational Excellence You have experience managing large, business critical systems that require high availability and reliability. You ensure platforms and intelligent models are stable, secure, and capable of running 24/7 with minimal disruption. Customer & Employee Focus You treat internal stakeholders as valued partners and prioritize delivering a seamless experience for both employees and customers. You actively seek feedback and design solutions enhanced by intelligent personalization with the end user in mind. Change Management You are comfortable leading digital transformation initiatives and managing the people side of change. You drive adoption of new systems and AI workflows through communication, training, upskilling, and stakeholder alignment. Vendor & AI Ecosystem Mastery You have strong experience managing and negotiating with global technology vendors and AI providers. You focus on maximizing value, controlling costs, and reducing long term dependency risks. Experience & Qualifications 12+ years of progressive experience in enterprise IT leadership. Minimum 5+ years leading large scale business systems, digital transformation, or enterprise AI adoption initiatives. Proven experience applying AI led product management frameworks to automate business processes. Deep expertise in ERP, CRM, HRIS, and enterprise platform integration. Strong understanding of enterprise architecture, AI model deployment, and data governance. Proven track record of managing high availability enterprise environments. Experience leading large, cross functional technology teams. Strong financial acumen, ROI evaluation of AI projects, and budget management experience. Excellent executive communication and stakeholder management skills. Why Join Arrive? Work on global scale payment systems impacting millions of users. Be part of a growing India engineering team with strong ownership. Collaborate with diverse, international teams. Opportunity to influence architecture, AI strategy, and team growth. Build technology that directly improves urban mobility and sustainability. About Arrive Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data driven traffic reduction and support for reinvestment in public transport and green space. It's about more than function, it's about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it's how you Arrive.