Aerosociety
The Royal Aeronautical Society is a professional body dedicated to the aerospace community. We exist to further the advancement of aeronautical art, science and engineering around the world. We are recruiting for a Membership Officer to support the delivery of high-quality membership services, member communications and administrative processes across the Society. The role will provide first-line support to members, prospective members and registrants, helping to ensure enquiries are handled professionally and efficiently while maintaining accurate membership records and supporting member engagement activities. Key responsibilities will include: Providing support to members, prospective members and registrants via email, telephone and other communication channels. Assisting with the administration of membership applications, transfers, upgrades, reinstatements and professional registration processes. Processing membership subscription payments and supporting related administrative activities. Maintaining accurate membership, registration and contact records within the Society's CRM system. Supporting data quality and data cleansing activities to ensure the accuracy and integrity of membership records. Assisting with membership recruitment, retention and engagement initiatives. Supporting the preparation and delivery of membership communications, email campaigns and digital engagement activities. Assisting with the maintenance of membership-related website content and member information resources. Supporting the organisation and delivery of membership events, exhibitions, webinars and promotional activities. Promoting the benefits of membership, professional registration and professional development opportunities. Supporting membership stands and engagement activities at Society events and exhibitions. General Duties Maintain a high standard of personal presentation and represent the Society in a professional manner. Undertake all responsibilities with reference to Society procedures. Undertake any reasonable duties as requested by the Line Manager and Senior Leadership Team. Person Specification Qualifications and Training Educated to Level 3 or equivalent. Degree, apprenticeship or higher education qualification. Experience Experience working in an administrative, customer service, membership or customer-facing role. Experience handling enquiries professionally by telephone and email. Experience using databases, CRM systems and Microsoft Office applications. Experience working with confidential information and maintaining accurate records. Experience working within a membership organisation, professional body, charity or not-for-profit environment. Experience using Dynamics 365 or similar CRM systems. Experience supporting email marketing campaigns and member communications. Experience supporting events, exhibitions or member engagement activities. Skills and Attributes Excellent communication and interpersonal skills. Excellent organisational and administrative skills. High standards of accuracy and attention to detail. Ability to manage competing priorities and work effectively as part of a team. Professional, proactive and approachable attitude. IT and Systems Confident user of Microsoft Office applications and CRM systems. Experience of Microsoft Dynamics 365. Experience of Dotdigital or similar email marketing platforms. Department/Location:Membership/ London / Hybrid Reports to:Head of Membership and Professional Development Hours of work:Part-time,28 hours/week. Hybrid with regular London Office presence. Other benefits: Life Insurance, up to 10% Pension, Healthcare Scheme, Training and Development and Staff Socials As part of our recruitment process, the RAeS collects and processes personal data relating to job applicants. The RAeS is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. All applications will be deleted or destroyed one month after the recruitment process has ended. Should you wish further clarification, please obtain a copy of our Job Applicant Privacy Notice. Should you not receive a response from us, please accept this as notification that you have not been successful.
The Royal Aeronautical Society is a professional body dedicated to the aerospace community. We exist to further the advancement of aeronautical art, science and engineering around the world. We are recruiting for a Membership Officer to support the delivery of high-quality membership services, member communications and administrative processes across the Society. The role will provide first-line support to members, prospective members and registrants, helping to ensure enquiries are handled professionally and efficiently while maintaining accurate membership records and supporting member engagement activities. Key responsibilities will include: Providing support to members, prospective members and registrants via email, telephone and other communication channels. Assisting with the administration of membership applications, transfers, upgrades, reinstatements and professional registration processes. Processing membership subscription payments and supporting related administrative activities. Maintaining accurate membership, registration and contact records within the Society's CRM system. Supporting data quality and data cleansing activities to ensure the accuracy and integrity of membership records. Assisting with membership recruitment, retention and engagement initiatives. Supporting the preparation and delivery of membership communications, email campaigns and digital engagement activities. Assisting with the maintenance of membership-related website content and member information resources. Supporting the organisation and delivery of membership events, exhibitions, webinars and promotional activities. Promoting the benefits of membership, professional registration and professional development opportunities. Supporting membership stands and engagement activities at Society events and exhibitions. General Duties Maintain a high standard of personal presentation and represent the Society in a professional manner. Undertake all responsibilities with reference to Society procedures. Undertake any reasonable duties as requested by the Line Manager and Senior Leadership Team. Person Specification Qualifications and Training Educated to Level 3 or equivalent. Degree, apprenticeship or higher education qualification. Experience Experience working in an administrative, customer service, membership or customer-facing role. Experience handling enquiries professionally by telephone and email. Experience using databases, CRM systems and Microsoft Office applications. Experience working with confidential information and maintaining accurate records. Experience working within a membership organisation, professional body, charity or not-for-profit environment. Experience using Dynamics 365 or similar CRM systems. Experience supporting email marketing campaigns and member communications. Experience supporting events, exhibitions or member engagement activities. Skills and Attributes Excellent communication and interpersonal skills. Excellent organisational and administrative skills. High standards of accuracy and attention to detail. Ability to manage competing priorities and work effectively as part of a team. Professional, proactive and approachable attitude. IT and Systems Confident user of Microsoft Office applications and CRM systems. Experience of Microsoft Dynamics 365. Experience of Dotdigital or similar email marketing platforms. Department/Location:Membership/ London / Hybrid Reports to:Head of Membership and Professional Development Hours of work:Part-time,28 hours/week. Hybrid with regular London Office presence. Other benefits: Life Insurance, up to 10% Pension, Healthcare Scheme, Training and Development and Staff Socials As part of our recruitment process, the RAeS collects and processes personal data relating to job applicants. The RAeS is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. All applications will be deleted or destroyed one month after the recruitment process has ended. Should you wish further clarification, please obtain a copy of our Job Applicant Privacy Notice. Should you not receive a response from us, please accept this as notification that you have not been successful.
Aerosociety
Membership and Professional Development Executive The Royal Aeronautical Society is a professional body dedicated to aerospace communities. We exist to further the advancement of aeronautical art, science and engineering around the world. We are recruiting for a Membership and Professional Development Executive to support the recruitment, engagement, retention and professional development activities of the Society. The role will work across membership operations, communications, events, stakeholder engagement and professional development initiatives, helping to deliver an excellent experience for members and prospective members while supporting the Society's strategic growth objectives. Working closely with employers, universities, industry partners and members, the postholder will play an important role in promoting membership, professional registration and continuing professional development opportunities. Key responsibilities will include: Supporting membership recruitment, conversion, retention and engagement activities. Providing advice and guidance on membership, professional registration and professional development opportunities. Coordinating onboarding and engagement activities for new and existing members. Supporting the promotion and delivery of continuing professional development (CPD) and mentoring initiatives. Building and maintaining relationships with employers, universities, training providers, students, graduates and other stakeholders. Delivering presentations, workshops, briefings and membership guidance sessions to a range of audiences. Representing the Society at exhibitions, airshows, careers fairs, stakeholder meetings and industry events. Supporting the planning, coordination and delivery of membership, professional development and outreach events. Producing and coordinating content for email campaigns, newsletters, websites, social media and promotional materials. Maintaining accurate membership and stakeholder records within CRM systems and supporting data quality activities. Producing reports and analysis to support recruitment, retention, engagement and professional development objectives. Supporting the ongoing development and improvement of member journeys, engagement programmes and departmental processes. General Duties Maintain a high standard of personal presentation and represent the Society in a professional manner at all times. Liaise with colleagues, members and stakeholders to actively promote opportunities and support organisational objectives. Undertake all responsibilities in accordance with Society policies and procedures. Regular UK travel andsome attendance at evening and weekend events may be required. Person Specification Qualifications and Training Educated to Level 3 standard or equivalent experience. Relevant professional experience or training in a related field. Degree, apprenticeship or other higher education qualification. Experience Experience working within a membership organisation, professional body, charity, education environment or customer-focused organisation. Experience providing advice and guidance to customers, members or stakeholders. Experience coordinating events, workshops, webinars or engagement activities. Experience producing communications and promotional materials for a range of audiences. Experience maintaining CRM systems or customer databases. Experience supporting marketing, communications or engagement campaigns. Experience working with employers, universities, apprentices, students or early-career professionals. Experience representing an organisation at exhibitions, conferences orother events. Experience of membership recruitment, retention or engagement activities. Experience of Microsoft Dynamics CRM, Dotdigital or similar systems. Experience of Canva, InDesign or other design software. Skills and Attributes Excellent written and verbal communication skills. Strong presentation and stakeholder engagement skills. Excellent organisational and planning abilities. Strong interpersonal skills and customer-focused approach. Ability to manage multiple priorities and deadlines. High levels of accuracy and attention to detail. Strong IT skills, including Microsoft 365 applications. Proactive, adaptable and able to work independently and as part of a team. Understanding of professional membership organisations. Understanding of CPD and professional registration pathways. Knowledge of the aerospace, aviation or engineering sectors. Working Arrangements Willingness and ability to undertake regular travel within the UK. Availability to attend and support occational evening and weekend activities, events and meetings. Ability to assist with the preparation, set-up and operation of exhibitions, conferences and other Society events. Department/Location:Membership/ London / Hybrid Reports to:Head of Membership and Professional Development Hours of work:Full-Time Hybrid withsome London Office presence and regular UK travel. Other benefits: Life Insurance up to 10% Pension Healthcare Scheme Training and Development Staff Socials As part of our recruitment process, the RAeS collects and processes personal data relating to job applicants. The RAeS is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. All applications will be deleted or destroyed one month after the recruitment process has ended. Should you wish further clarification, please obtain a copy of our Job Applicant Privacy Notice. Should you not receive a response from us, please accept this as notification that you have not been successful.
Membership and Professional Development Executive The Royal Aeronautical Society is a professional body dedicated to aerospace communities. We exist to further the advancement of aeronautical art, science and engineering around the world. We are recruiting for a Membership and Professional Development Executive to support the recruitment, engagement, retention and professional development activities of the Society. The role will work across membership operations, communications, events, stakeholder engagement and professional development initiatives, helping to deliver an excellent experience for members and prospective members while supporting the Society's strategic growth objectives. Working closely with employers, universities, industry partners and members, the postholder will play an important role in promoting membership, professional registration and continuing professional development opportunities. Key responsibilities will include: Supporting membership recruitment, conversion, retention and engagement activities. Providing advice and guidance on membership, professional registration and professional development opportunities. Coordinating onboarding and engagement activities for new and existing members. Supporting the promotion and delivery of continuing professional development (CPD) and mentoring initiatives. Building and maintaining relationships with employers, universities, training providers, students, graduates and other stakeholders. Delivering presentations, workshops, briefings and membership guidance sessions to a range of audiences. Representing the Society at exhibitions, airshows, careers fairs, stakeholder meetings and industry events. Supporting the planning, coordination and delivery of membership, professional development and outreach events. Producing and coordinating content for email campaigns, newsletters, websites, social media and promotional materials. Maintaining accurate membership and stakeholder records within CRM systems and supporting data quality activities. Producing reports and analysis to support recruitment, retention, engagement and professional development objectives. Supporting the ongoing development and improvement of member journeys, engagement programmes and departmental processes. General Duties Maintain a high standard of personal presentation and represent the Society in a professional manner at all times. Liaise with colleagues, members and stakeholders to actively promote opportunities and support organisational objectives. Undertake all responsibilities in accordance with Society policies and procedures. Regular UK travel andsome attendance at evening and weekend events may be required. Person Specification Qualifications and Training Educated to Level 3 standard or equivalent experience. Relevant professional experience or training in a related field. Degree, apprenticeship or other higher education qualification. Experience Experience working within a membership organisation, professional body, charity, education environment or customer-focused organisation. Experience providing advice and guidance to customers, members or stakeholders. Experience coordinating events, workshops, webinars or engagement activities. Experience producing communications and promotional materials for a range of audiences. Experience maintaining CRM systems or customer databases. Experience supporting marketing, communications or engagement campaigns. Experience working with employers, universities, apprentices, students or early-career professionals. Experience representing an organisation at exhibitions, conferences orother events. Experience of membership recruitment, retention or engagement activities. Experience of Microsoft Dynamics CRM, Dotdigital or similar systems. Experience of Canva, InDesign or other design software. Skills and Attributes Excellent written and verbal communication skills. Strong presentation and stakeholder engagement skills. Excellent organisational and planning abilities. Strong interpersonal skills and customer-focused approach. Ability to manage multiple priorities and deadlines. High levels of accuracy and attention to detail. Strong IT skills, including Microsoft 365 applications. Proactive, adaptable and able to work independently and as part of a team. Understanding of professional membership organisations. Understanding of CPD and professional registration pathways. Knowledge of the aerospace, aviation or engineering sectors. Working Arrangements Willingness and ability to undertake regular travel within the UK. Availability to attend and support occational evening and weekend activities, events and meetings. Ability to assist with the preparation, set-up and operation of exhibitions, conferences and other Society events. Department/Location:Membership/ London / Hybrid Reports to:Head of Membership and Professional Development Hours of work:Full-Time Hybrid withsome London Office presence and regular UK travel. Other benefits: Life Insurance up to 10% Pension Healthcare Scheme Training and Development Staff Socials As part of our recruitment process, the RAeS collects and processes personal data relating to job applicants. The RAeS is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. All applications will be deleted or destroyed one month after the recruitment process has ended. Should you wish further clarification, please obtain a copy of our Job Applicant Privacy Notice. Should you not receive a response from us, please accept this as notification that you have not been successful.