United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you. Role Overview We are seeking a proactive and personable Customer & Community Liaison Officer (CCLO) to act as the key interface between project delivery teams, customers, and local communities on behalf of Yorkshire Water. Working alongside a construction delivery partner, you will ensure that all stakeholders are informed, engaged, and supported throughout project lifecycles-minimising disruption and maintaining Yorkshire Water's reputation for excellent customer service. Key Responsibilities Customer & Community Engagement Act as the primary point of contact for customers, residents, businesses, and stakeholders affected by construction activities Develop and deliver clear communication plans for works, including notifications, updates, and issue resolution Build and maintain strong relationships with local communities, local authorities, and interest groups Communications & Stakeholder Management Coordinate and deliver public engagement activities such as drop-in sessions, site visits, and community briefings Prepare and distribute customer communications (letters, emails, social media updates where applicable) Liaise with internal teams and subcontractors to ensure accurate and timely information is shared Customer Experience & Issue Resolution Manage customer enquiries, feedback, and complaints in a professional and empathetic manner Investigate and resolve issues quickly, escalating where necessary Monitor customer satisfaction and identify opportunities for service improvement Project Support Work closely with site managers and delivery teams to understand programme risks and impacts Provide insight on local sensitivities and stakeholder concerns to support project planning Ensure compliance with Yorkshire Water standards, regulatory expectations, and best practice in customer care Reporting & Documentation Maintain accurate records of communications, complaints, and stakeholder interactions Produce regular reports on customer feedback, KPIs, and engagement outcomes Support audits and continuous improvement initiatives Skills & Experience Essential Experience in a customer-facing or community engagement role (ideally in construction, utilities, or infrastructure) Strong communication and interpersonal skills, with the ability to engage a wide range of stakeholders Experience handling customer complaints and resolving issues effectively Excellent organisational skills and attention to detail Ability to work independently and manage multiple priorities Desirable Experience working within water, utilities, or civil engineering sectors Knowledge of Yorkshire region and local stakeholder landscape Understanding of regulatory and customer service frameworks (e.g., Ofwat expectations) Personal Attributes Empathetic, approachable, and customer-focused Confident communicator with strong influencing skills Resilient and calm under pressure Proactive and solution-oriented Flexible, with a willingness to travel to sites across Yorkshire Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK. Here at United Infrastructure, we invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation. Are you looking to be part of an exciting journey within an evolving business? Want to learn something new, every single day? Then you've come to the right place. A fast-paced, diverse, and hugely ambitious business, we welcome challengers, innovators and people who embrace change. Establish yourself in a creative environment that champions freedom of expression, and supports you in your personal and professional development - because together, we achieve more.
Oct 09, 2026
Full time
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you. Role Overview We are seeking a proactive and personable Customer & Community Liaison Officer (CCLO) to act as the key interface between project delivery teams, customers, and local communities on behalf of Yorkshire Water. Working alongside a construction delivery partner, you will ensure that all stakeholders are informed, engaged, and supported throughout project lifecycles-minimising disruption and maintaining Yorkshire Water's reputation for excellent customer service. Key Responsibilities Customer & Community Engagement Act as the primary point of contact for customers, residents, businesses, and stakeholders affected by construction activities Develop and deliver clear communication plans for works, including notifications, updates, and issue resolution Build and maintain strong relationships with local communities, local authorities, and interest groups Communications & Stakeholder Management Coordinate and deliver public engagement activities such as drop-in sessions, site visits, and community briefings Prepare and distribute customer communications (letters, emails, social media updates where applicable) Liaise with internal teams and subcontractors to ensure accurate and timely information is shared Customer Experience & Issue Resolution Manage customer enquiries, feedback, and complaints in a professional and empathetic manner Investigate and resolve issues quickly, escalating where necessary Monitor customer satisfaction and identify opportunities for service improvement Project Support Work closely with site managers and delivery teams to understand programme risks and impacts Provide insight on local sensitivities and stakeholder concerns to support project planning Ensure compliance with Yorkshire Water standards, regulatory expectations, and best practice in customer care Reporting & Documentation Maintain accurate records of communications, complaints, and stakeholder interactions Produce regular reports on customer feedback, KPIs, and engagement outcomes Support audits and continuous improvement initiatives Skills & Experience Essential Experience in a customer-facing or community engagement role (ideally in construction, utilities, or infrastructure) Strong communication and interpersonal skills, with the ability to engage a wide range of stakeholders Experience handling customer complaints and resolving issues effectively Excellent organisational skills and attention to detail Ability to work independently and manage multiple priorities Desirable Experience working within water, utilities, or civil engineering sectors Knowledge of Yorkshire region and local stakeholder landscape Understanding of regulatory and customer service frameworks (e.g., Ofwat expectations) Personal Attributes Empathetic, approachable, and customer-focused Confident communicator with strong influencing skills Resilient and calm under pressure Proactive and solution-oriented Flexible, with a willingness to travel to sites across Yorkshire Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK. Here at United Infrastructure, we invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation. Are you looking to be part of an exciting journey within an evolving business? Want to learn something new, every single day? Then you've come to the right place. A fast-paced, diverse, and hugely ambitious business, we welcome challengers, innovators and people who embrace change. Establish yourself in a creative environment that champions freedom of expression, and supports you in your personal and professional development - because together, we achieve more.
United Infrastructure Group is seeking a Delivery Manager to oversee site-by-site project delivery from our Widnes office, coordinating resources and ensuring KPI timelines are met. You will drive client engagement, manage teams of coordinators, and work closely with the Commercial team to monitor financial impact. The role requires strong leadership, analytical thinking, and excellent communication skills to maintain safety, quality, and value in every project while delivering value to UK
Oct 08, 2026
Full time
United Infrastructure Group is seeking a Delivery Manager to oversee site-by-site project delivery from our Widnes office, coordinating resources and ensuring KPI timelines are met. You will drive client engagement, manage teams of coordinators, and work closely with the Commercial team to monitor financial impact. The role requires strong leadership, analytical thinking, and excellent communication skills to maintain safety, quality, and value in every project while delivering value to UK
Delivery ManagerApply: Warrington - Clearwater 4: Full time: Posted Today: JR101431United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.To manage all site handover and acceptance, working towards the delivery of a project on a site-by-site basis. To manage the coordination of resources including the supply chain, staff, directly employed operatives etc., adopting a customer-focused approach to the client and their representatives. Specific Duties Build strong Client relationships and participate in Client meetings, representing the ULC brand Manage the programme to ensure that site elements are being performed within KPIs Manage the workload of the team of co-ordinators and ensure this workload is monitored regularly Liaise with staff and operatives effectively and with respect Approve raised Purchase Orders (POs) ensuring all relevant background work has been done by Project Co-ordinator to ensure best value v service provided has been achieved Sign off and oversee the issue of method statements, risk assessments, Health & Safety Packs and Quality Plans Update internal trackers and schedules Input site data into internal and client systems where required Analyse reporting data to understand if discrepancies are occurring and elements are not hitting KPI dates. Recommend rectification measures to bring the programme back within required KPI timeframes if necessary Work closely with the Commercial team to ensure they are aware of any financial impact Ensure that these rectification measures are implemented and monitored for effectiveness Report on, manage and instigate continuous improvement by the effective use of KPIs Find efficiencies and improvements in internal and external processes. Ensure the procedures and requirements as detailed within the Company Procedures and Quality Manual are implemented at all times Any other duties as assigned Health and Safety Responsibilities Set a good example to others by working safely Take reasonable care of yourself and any other person who may be affected by your actions and omissions Adopt a positive attitude, cooperate and assist the company in all aspects of Health, Safety and the Environment Understand and help to implement all relevant health and safety policies and arrangements based upon the policies. Personal Skills Able to work on own initiative and as part of a team Organised Time management / able to work to deadlines Pays attention to detail Sound understanding of contracts and SLAs Negotiation skills People-management skills Problem-Solving skills Self-motivated and proactive Able to develop and maintain customer and internal relationships Able to drive results through planning the delivery of the project within the project timescales, making decisions and providing solutions Qualifications Technical Skills Good level of IT skills including excel, and other Microsoft packages Experience of working in the Telecommunications or similar industry Adept at manipulating client tools/reports on a regular basis Omnix, Evenflow, ADC Build, Remedy, Arqiva, WIG, SharePoint, Business Central skills are advantageous IT Qualifications Health and Safety Qualifications Additional information Benefits: Bike to work scheme Company pension Life insurance Private medical insurance Wellness programmes Additional Information: Must be highly computer literate including Microsoft Office and confident in managing and working with large data sets This job is a full-time permanent role, 8am-5pm Monday to Friday from our Widnes Office Opportunity to spend time in and working closely with other departments will be provided to ensure the successful applicant gains a wide depth and breadth of experience and understanding of the company and industryJoin us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
Oct 08, 2026
Full time
Delivery ManagerApply: Warrington - Clearwater 4: Full time: Posted Today: JR101431United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.To manage all site handover and acceptance, working towards the delivery of a project on a site-by-site basis. To manage the coordination of resources including the supply chain, staff, directly employed operatives etc., adopting a customer-focused approach to the client and their representatives. Specific Duties Build strong Client relationships and participate in Client meetings, representing the ULC brand Manage the programme to ensure that site elements are being performed within KPIs Manage the workload of the team of co-ordinators and ensure this workload is monitored regularly Liaise with staff and operatives effectively and with respect Approve raised Purchase Orders (POs) ensuring all relevant background work has been done by Project Co-ordinator to ensure best value v service provided has been achieved Sign off and oversee the issue of method statements, risk assessments, Health & Safety Packs and Quality Plans Update internal trackers and schedules Input site data into internal and client systems where required Analyse reporting data to understand if discrepancies are occurring and elements are not hitting KPI dates. Recommend rectification measures to bring the programme back within required KPI timeframes if necessary Work closely with the Commercial team to ensure they are aware of any financial impact Ensure that these rectification measures are implemented and monitored for effectiveness Report on, manage and instigate continuous improvement by the effective use of KPIs Find efficiencies and improvements in internal and external processes. Ensure the procedures and requirements as detailed within the Company Procedures and Quality Manual are implemented at all times Any other duties as assigned Health and Safety Responsibilities Set a good example to others by working safely Take reasonable care of yourself and any other person who may be affected by your actions and omissions Adopt a positive attitude, cooperate and assist the company in all aspects of Health, Safety and the Environment Understand and help to implement all relevant health and safety policies and arrangements based upon the policies. Personal Skills Able to work on own initiative and as part of a team Organised Time management / able to work to deadlines Pays attention to detail Sound understanding of contracts and SLAs Negotiation skills People-management skills Problem-Solving skills Self-motivated and proactive Able to develop and maintain customer and internal relationships Able to drive results through planning the delivery of the project within the project timescales, making decisions and providing solutions Qualifications Technical Skills Good level of IT skills including excel, and other Microsoft packages Experience of working in the Telecommunications or similar industry Adept at manipulating client tools/reports on a regular basis Omnix, Evenflow, ADC Build, Remedy, Arqiva, WIG, SharePoint, Business Central skills are advantageous IT Qualifications Health and Safety Qualifications Additional information Benefits: Bike to work scheme Company pension Life insurance Private medical insurance Wellness programmes Additional Information: Must be highly computer literate including Microsoft Office and confident in managing and working with large data sets This job is a full-time permanent role, 8am-5pm Monday to Friday from our Widnes Office Opportunity to spend time in and working closely with other departments will be provided to ensure the successful applicant gains a wide depth and breadth of experience and understanding of the company and industryJoin us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
United Infrastructure in Warrington is recruiting a Proposals/Bid Coordinator to support bid and tender submissions across Power T&D. You will set up bids, coordinate reviews, and liaise with clients to obtain information, ensuring timely, compelling submissions that drive growth. The role involves coordinating cross-functional inputs, maintaining bid content libraries, and supporting client presentations. Candidates should have strong organisational skills and proficiency with Word, Excel,
Oct 08, 2026
Full time
United Infrastructure in Warrington is recruiting a Proposals/Bid Coordinator to support bid and tender submissions across Power T&D. You will set up bids, coordinate reviews, and liaise with clients to obtain information, ensuring timely, compelling submissions that drive growth. The role involves coordinating cross-functional inputs, maintaining bid content libraries, and supporting client presentations. Candidates should have strong organisational skills and proficiency with Word, Excel,
United Infrastructure Group is seeking a Senior Materials & Logistics Specialist to lead material receipt, storage, movement and control across UK sites. You will coordinate warehousing operations, liaise with Supply Chain, clients and contractors to ensure timely deliveries and compliance with procedures. The role requires a minimum of 7 years in materials/logistics with proven management capability, ERP/Office proficiency, and a focus on safety, accuracy and continuous improvement.
Oct 08, 2026
Full time
United Infrastructure Group is seeking a Senior Materials & Logistics Specialist to lead material receipt, storage, movement and control across UK sites. You will coordinate warehousing operations, liaise with Supply Chain, clients and contractors to ensure timely deliveries and compliance with procedures. The role requires a minimum of 7 years in materials/logistics with proven management capability, ERP/Office proficiency, and a focus on safety, accuracy and continuous improvement.
Senior Commercial ManagerApply: Energy\_Sealand: Full time: Posted Today: End Date: 2 October 2026 (21 days left to apply): JR101277United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.United Infrastructure is seeking an experienced Senior Commercial Manager to support the delivery of the Liverpool Bay Carbon Capture Scheme, working closely with Eni on one of the UK's largest energy transition projects. The successful candidate will provide commercial leadership across major work packages, ensuring strong financial performance, effective risk management, and contractual compliance throughout project delivery. Key Responsibilities Lead the commercial management of major project work packages. Manage contract administration, change control, and commercial reporting. Oversee project costs, forecasting, and financial performance. Identify and manage commercial risks and opportunities. Support subcontract procurement and supply chain management. Negotiate commercial agreements with clients and subcontractors. Work closely with operational and project teams to support successful delivery. Mentor and develop commercial team members. About You Proven experience in a Senior Commercial Manager or Commercial Manager role. Strong background in energy, utilities, infrastructure, oil & gas, or EPC projects. Excellent knowledge of NEC and/or EPC contracts. Strong commercial, contractual, and financial management skills. Experience managing high-value projects and stakeholder relationships. Degree qualified in Quantity Surveying, Commercial Management, or a related discipline. Why Join Us? Play a key role in the delivery of a nationally significant Net Zero infrastructure project. Work directly with Eni and senior industry stakeholders. Competitive salary, car allowance, bonus, pension, and private healthcare. Excellent career development opportunities within a growing Energy Division.Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
Oct 03, 2026
Full time
Senior Commercial ManagerApply: Energy\_Sealand: Full time: Posted Today: End Date: 2 October 2026 (21 days left to apply): JR101277United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.United Infrastructure is seeking an experienced Senior Commercial Manager to support the delivery of the Liverpool Bay Carbon Capture Scheme, working closely with Eni on one of the UK's largest energy transition projects. The successful candidate will provide commercial leadership across major work packages, ensuring strong financial performance, effective risk management, and contractual compliance throughout project delivery. Key Responsibilities Lead the commercial management of major project work packages. Manage contract administration, change control, and commercial reporting. Oversee project costs, forecasting, and financial performance. Identify and manage commercial risks and opportunities. Support subcontract procurement and supply chain management. Negotiate commercial agreements with clients and subcontractors. Work closely with operational and project teams to support successful delivery. Mentor and develop commercial team members. About You Proven experience in a Senior Commercial Manager or Commercial Manager role. Strong background in energy, utilities, infrastructure, oil & gas, or EPC projects. Excellent knowledge of NEC and/or EPC contracts. Strong commercial, contractual, and financial management skills. Experience managing high-value projects and stakeholder relationships. Degree qualified in Quantity Surveying, Commercial Management, or a related discipline. Why Join Us? Play a key role in the delivery of a nationally significant Net Zero infrastructure project. Work directly with Eni and senior industry stakeholders. Competitive salary, car allowance, bonus, pension, and private healthcare. Excellent career development opportunities within a growing Energy Division.Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
United Infrastructure seeks an experienced Senior Commercial Manager to lead commercial management across major work packages on the Liverpool Bay Carbon Capture Scheme, collaborating with Eni on a high profile energy transition project. You will drive contract administration, cost forecasting, risk and opportunity management, and subcontract procurement, while mentoring the commercial team to deliver strong financial performance.
Oct 01, 2026
Full time
United Infrastructure seeks an experienced Senior Commercial Manager to lead commercial management across major work packages on the Liverpool Bay Carbon Capture Scheme, collaborating with Eni on a high profile energy transition project. You will drive contract administration, cost forecasting, risk and opportunity management, and subcontract procurement, while mentoring the commercial team to deliver strong financial performance.