Payroll Officer To assist in all aspects of the day to day delivery of a comprehensive and efficient payroll service, that ensures staff are paid accurately and on time and in accordance with legislation, regulations and Council policy. To act as first line contact to the full range of clients (employees, Council departments, schools and external bodies). Payroll Officer To provide specialist advice on all matters pertaining to payroll administration regulations and associated policies. Actively respond to and resolve payroll service desk items within performance targets. Responsibilities Payroll Officer Payroll Officer To assist line management in ensuring the timely, efficient and effective delivery of payroll so that performance targets are met and that payroll is developed in a way that will drive through measurable service efficiencies and enhance both service delivery and client expectation and experience. Administer the Council's payroll and provide all the services associated with it in accordance with all relevant legislation, policies and procedures, including: Statutory and contractual Maternity pay Statutory and contractual sick pay, including liaison with managers and HR officers to ensure compliance with statutory regulations NI Benefits PILON pay awards increments manual payments. Responsible for checking the work of team colleagues to ensure the accurate and timely payment of salaries. Take total responsibility for the completion of service desk items in addition to clearing down allocated post and emails within set timescales to ensure consistent and high performance. Liaise directly with employees, employers, external bodies by correspondence, telephone or in person in a professional manner. To undertake presentations, surgeries and one to ones as and when required. Deal with complex queries, utilising interpersonal and negotiation skills to build relationships and placing customer needs at the forefront. Ensure that starters and leavers are processed in line with legislation and procedure. Apply the terms and conditions relating to employees (teaching and non-teaching staff) and the Council's policies and procedures in the calculation and processing of payments. Process the employer functions in relation to pension scheme administration (e.g. TP, LGPS (Lambeth and LPFA), NHSPS and auto enrolment regulations). To provide sound, specialist advice on a range of payroll matters relating to Income Tax, National Insurance Contributions, Statutory Sick Pay, Statutory Parental Pay and Student Loans, Real Time information and any new statutory legislations. To advise on problems and issues within the post holder's competence and ensure action is taken in line with the Council's policies and statutory requirements using guidance from managers or specialist staff. To ensure that letters and emails to customers are clear and concise enabling customer queries to be resolved first time. Ensure that payroll services are actively promoted to all employees, continuously building and maintaining strong relationships with both internal and external customers and stakeholders. Process documentation to the Contributions Agency and Inland Revenue in accordance with Legislation. Dispatch payslips, P45's, P60's and other documents and arrange payment of State Scheme premiums as required. Represent the payroll team at relevant forums and stakeholder groups. To ensure that financial or management information required for the Council's accountancy or management systems or auditors, and returns to statutory and other bodies (e.g. NFI), is produced as required. Assist in the preparation of pay calculations, ensuring adherence to and implementation of Statutory legislation and a variety of Local Government Terms and Conditions of Service in place such as NJC, Teachers, Soulbury, Local agreements and EMBs etc. Liaise with external bodies (Contributions Agency, Inland Revenue, other Local Authorities etc.) and internal departments under the appropriate guidance and provide relevant information to Officers of Courts, liaising with solicitors and court officials as necessary. Check data received from HR and schools for accuracy and compliance, input variable data and carry out any necessary manual computations. Support line management in developing systems for minimising errors and omissions, highlighting potential anomalies in payroll calculations to mitigate risk of financial loss through overpayments. Foster an inclusive, diverse environment where every team member feels valued and supported as an individual; treated fairly and with respect; enabled and empowered to perform; supported and encouraged to achieve their potential. Work collaboratively within the team to ensure the service is provided in a way that promotes the Council's approach to equality diversity and inclusion, at all times carrying out responsibilities/duties within the framework of the Council's EDI Strategy. Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.
Sep 10, 2026
Full time
Payroll Officer To assist in all aspects of the day to day delivery of a comprehensive and efficient payroll service, that ensures staff are paid accurately and on time and in accordance with legislation, regulations and Council policy. To act as first line contact to the full range of clients (employees, Council departments, schools and external bodies). Payroll Officer To provide specialist advice on all matters pertaining to payroll administration regulations and associated policies. Actively respond to and resolve payroll service desk items within performance targets. Responsibilities Payroll Officer Payroll Officer To assist line management in ensuring the timely, efficient and effective delivery of payroll so that performance targets are met and that payroll is developed in a way that will drive through measurable service efficiencies and enhance both service delivery and client expectation and experience. Administer the Council's payroll and provide all the services associated with it in accordance with all relevant legislation, policies and procedures, including: Statutory and contractual Maternity pay Statutory and contractual sick pay, including liaison with managers and HR officers to ensure compliance with statutory regulations NI Benefits PILON pay awards increments manual payments. Responsible for checking the work of team colleagues to ensure the accurate and timely payment of salaries. Take total responsibility for the completion of service desk items in addition to clearing down allocated post and emails within set timescales to ensure consistent and high performance. Liaise directly with employees, employers, external bodies by correspondence, telephone or in person in a professional manner. To undertake presentations, surgeries and one to ones as and when required. Deal with complex queries, utilising interpersonal and negotiation skills to build relationships and placing customer needs at the forefront. Ensure that starters and leavers are processed in line with legislation and procedure. Apply the terms and conditions relating to employees (teaching and non-teaching staff) and the Council's policies and procedures in the calculation and processing of payments. Process the employer functions in relation to pension scheme administration (e.g. TP, LGPS (Lambeth and LPFA), NHSPS and auto enrolment regulations). To provide sound, specialist advice on a range of payroll matters relating to Income Tax, National Insurance Contributions, Statutory Sick Pay, Statutory Parental Pay and Student Loans, Real Time information and any new statutory legislations. To advise on problems and issues within the post holder's competence and ensure action is taken in line with the Council's policies and statutory requirements using guidance from managers or specialist staff. To ensure that letters and emails to customers are clear and concise enabling customer queries to be resolved first time. Ensure that payroll services are actively promoted to all employees, continuously building and maintaining strong relationships with both internal and external customers and stakeholders. Process documentation to the Contributions Agency and Inland Revenue in accordance with Legislation. Dispatch payslips, P45's, P60's and other documents and arrange payment of State Scheme premiums as required. Represent the payroll team at relevant forums and stakeholder groups. To ensure that financial or management information required for the Council's accountancy or management systems or auditors, and returns to statutory and other bodies (e.g. NFI), is produced as required. Assist in the preparation of pay calculations, ensuring adherence to and implementation of Statutory legislation and a variety of Local Government Terms and Conditions of Service in place such as NJC, Teachers, Soulbury, Local agreements and EMBs etc. Liaise with external bodies (Contributions Agency, Inland Revenue, other Local Authorities etc.) and internal departments under the appropriate guidance and provide relevant information to Officers of Courts, liaising with solicitors and court officials as necessary. Check data received from HR and schools for accuracy and compliance, input variable data and carry out any necessary manual computations. Support line management in developing systems for minimising errors and omissions, highlighting potential anomalies in payroll calculations to mitigate risk of financial loss through overpayments. Foster an inclusive, diverse environment where every team member feels valued and supported as an individual; treated fairly and with respect; enabled and empowered to perform; supported and encouraged to achieve their potential. Work collaboratively within the team to ensure the service is provided in a way that promotes the Council's approach to equality diversity and inclusion, at all times carrying out responsibilities/duties within the framework of the Council's EDI Strategy. Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.
About Westminster Westminster City Council delivers vital services to one of the most dynamic and high-profile local authority areas in the UK. We are committed to building organisational resilience and ensuring our critical services can respond effectively to disruption, emergencies, and changing operating environments. The Opportunity We are seeking an experienced Business Continuity Auditor to provide independent assurance on the quality, effectiveness and compliance of Business Impact Assessments (BIAs) and Business Continuity Plans (BCPs) across Westminster City Council and Bi-borough Shared Services. This role will lead on the design and delivery of a risk-based audit programme, assessing business continuity arrangements against recognised standards including ISO 22301, BS 65000 and the Business Continuity Institute (BCI) Good Practice Guidelines v7. The successful candidate will play a key role in strengthening organisational resilience through detailed audits, strategic insight and evidence-based recommendations. Key Responsibilities Design, deliver and manage a risk-based audit programme for BIAs and BCPs across the Council. Conduct independent audits against ISO 22301, BS 65000 and BCI Good Practice Guidelines v7. Assess the accuracy, completeness and practicality of Business Impact Assessments and Business Continuity Plans. Produce formal audit reports containing findings, risk ratings and actionable recommendations. Monitor and validate completion of agreed audit actions and remediation plans. Maintain comprehensive audit records, evidence repositories and audit trails. Identify recurring issues, systemic risks and control weaknesses, escalating where appropriate. Provide independent assurance and resilience reporting to senior leadership. Review alignment between documented continuity arrangements and operational capability. Conduct thematic reviews examining organisational risks such as ICT dependencies, supplier resilience and critical service recovery. Assess compliance with internal policies and statutory obligations, including the Civil Contingencies Act 2004. Review business continuity exercises and lessons learned to ensure improvements are embedded. Evaluate supplier and third-party continuity arrangements within service plans. Develop and improve audit methodologies, frameworks and assurance tools. Coordinate multiple concurrent audits, ensuring timely and effective delivery. Assess and report on organisational resilience maturity using recognised frameworks and models. What We Expect This Role to Achieve Deliver a robust and proportionate business continuity audit programme across council services. Improve the quality and consistency of BIAs and BCPs throughout the organisation. Provide senior leaders with independent assurance regarding resilience arrangements. Identify organisational risks and improvement opportunities through evidence-based analysis. Strengthen compliance with recognised business continuity standards and statutory requirements. Support the ongoing development of organisational resilience capability and maturity. About You Business Continuity Auditor You will be an experienced auditor, resilience professional, or business continuity specialist with a strong understanding of recognised continuity management standards and best practice frameworks. You will have excellent analytical skills and be confident challenging assumptions, reviewing complex information and engaging with stakeholders at all levels. You will be comfortable working independently while delivering high-quality assurance reporting and recommendations. Essential Requirements Business Continuity Auditor Strong knowledge of ISO 22301, BS 65000 and/or BCI Good Practice Guidelines v7. Previous experience conducting audits, assessments, reviews or quality assurance activities. Experience reviewing, developing, testing or evaluating Business Continuity Plans and Business Impact Assessments. Ability to analyse complex information and produce clear, evidence-based reports. Strong stakeholder management and communication skills. Experience identifying risks, control weaknesses and organisational improvement opportunities. Ability to manage multiple priorities and deliver within agreed timescales. Excellent Microsoft 365 skills. Experience working within local government, public sector or similarly complex organisations is desirable. Qualifications Business Continuity Auditor Relevant Business Continuity, Risk Management, Audit or Resilience qualification desirable. Membership of the Business Continuity Institute (BCI), Institute of Risk Management (IRM) or equivalent professional body is advantageous. What We Offer Business Continuity Auditor Hybrid working arrangement. Opportunity to support resilience and assurance across one of the UK's most high-profile councils. Collaborative and professional working environment. Exposure to strategic resilience and organisational risk initiatives.
Sep 10, 2026
Full time
About Westminster Westminster City Council delivers vital services to one of the most dynamic and high-profile local authority areas in the UK. We are committed to building organisational resilience and ensuring our critical services can respond effectively to disruption, emergencies, and changing operating environments. The Opportunity We are seeking an experienced Business Continuity Auditor to provide independent assurance on the quality, effectiveness and compliance of Business Impact Assessments (BIAs) and Business Continuity Plans (BCPs) across Westminster City Council and Bi-borough Shared Services. This role will lead on the design and delivery of a risk-based audit programme, assessing business continuity arrangements against recognised standards including ISO 22301, BS 65000 and the Business Continuity Institute (BCI) Good Practice Guidelines v7. The successful candidate will play a key role in strengthening organisational resilience through detailed audits, strategic insight and evidence-based recommendations. Key Responsibilities Design, deliver and manage a risk-based audit programme for BIAs and BCPs across the Council. Conduct independent audits against ISO 22301, BS 65000 and BCI Good Practice Guidelines v7. Assess the accuracy, completeness and practicality of Business Impact Assessments and Business Continuity Plans. Produce formal audit reports containing findings, risk ratings and actionable recommendations. Monitor and validate completion of agreed audit actions and remediation plans. Maintain comprehensive audit records, evidence repositories and audit trails. Identify recurring issues, systemic risks and control weaknesses, escalating where appropriate. Provide independent assurance and resilience reporting to senior leadership. Review alignment between documented continuity arrangements and operational capability. Conduct thematic reviews examining organisational risks such as ICT dependencies, supplier resilience and critical service recovery. Assess compliance with internal policies and statutory obligations, including the Civil Contingencies Act 2004. Review business continuity exercises and lessons learned to ensure improvements are embedded. Evaluate supplier and third-party continuity arrangements within service plans. Develop and improve audit methodologies, frameworks and assurance tools. Coordinate multiple concurrent audits, ensuring timely and effective delivery. Assess and report on organisational resilience maturity using recognised frameworks and models. What We Expect This Role to Achieve Deliver a robust and proportionate business continuity audit programme across council services. Improve the quality and consistency of BIAs and BCPs throughout the organisation. Provide senior leaders with independent assurance regarding resilience arrangements. Identify organisational risks and improvement opportunities through evidence-based analysis. Strengthen compliance with recognised business continuity standards and statutory requirements. Support the ongoing development of organisational resilience capability and maturity. About You Business Continuity Auditor You will be an experienced auditor, resilience professional, or business continuity specialist with a strong understanding of recognised continuity management standards and best practice frameworks. You will have excellent analytical skills and be confident challenging assumptions, reviewing complex information and engaging with stakeholders at all levels. You will be comfortable working independently while delivering high-quality assurance reporting and recommendations. Essential Requirements Business Continuity Auditor Strong knowledge of ISO 22301, BS 65000 and/or BCI Good Practice Guidelines v7. Previous experience conducting audits, assessments, reviews or quality assurance activities. Experience reviewing, developing, testing or evaluating Business Continuity Plans and Business Impact Assessments. Ability to analyse complex information and produce clear, evidence-based reports. Strong stakeholder management and communication skills. Experience identifying risks, control weaknesses and organisational improvement opportunities. Ability to manage multiple priorities and deliver within agreed timescales. Excellent Microsoft 365 skills. Experience working within local government, public sector or similarly complex organisations is desirable. Qualifications Business Continuity Auditor Relevant Business Continuity, Risk Management, Audit or Resilience qualification desirable. Membership of the Business Continuity Institute (BCI), Institute of Risk Management (IRM) or equivalent professional body is advantageous. What We Offer Business Continuity Auditor Hybrid working arrangement. Opportunity to support resilience and assurance across one of the UK's most high-profile councils. Collaborative and professional working environment. Exposure to strategic resilience and organisational risk initiatives.
QA Auditor Quality Assurance Auditor Enhanced DBS required Quality Assurance Auditor Candidates have to be social work qualified and registered with SWE Main Purpose of the job Quality Assurance Auditor To audit practice across the Children and Young People's Service to assist with inspection readiness for Family Help and Care, SEND and/or Youth Justice To provide leadership within the Children & Young People's Division and contribute to the development of corporate priorities. To ensure that these are translated into clear service objectives and expectations as part of the Quality Assurance Framework implementation. To lead on practice improvement and promoting the continuous learning and development of practice and systems within the service. To model and support others to deliver reflective practice that meets local standards and is congruent with Lewisham vision and values, promoting relationships and engagement with children, young people and families. To deliver a project or projects assigned to an agreed direction, timescale and budget in support of the CYP strategies and priorities. The Quality Assurance Auditor, working to the Quality Assurance Manager, will jointly lead on the delivery of quality assurance, including case audits of children who are supported by teams and services in CYP. The QA Auditor will help to ensure that the directorate maintains high service standards and development to promote good outcomes for vulnerable children. The main purpose of the post is to jointly develop and deliver the directorates Quality Assurance Framework across Children's Services, including: - leading individual and team activity on a variety of audits and deep dives - ensuring directorate standards are appropriate, clear and communicated - leading on agreed directorate developments in response to national and local initiatives - act as directorate lead for the rollout of learning from different forms of learning reviews - lead on the development, promotion and communication of procedures, protocols and guidance for the directorate Summary of Responsibilities and Personal Duties Quality Assurance Auditor 1. To undertake and co-ordinate a variety of single and multi-agency audits 2. To organise, co-ordinate and provide analysis of the monthly Departmental audit programme. 3. To provide oversight, commentary, analysis and corrective activity of delivery of the Quality Assurance Strategy. 4. To contribute to the development of close collaboration between respective colleagues to develop consistency of practice and management. 7. To be responsible for monitoring and improving quality of service across Children's Services by developing and using systems and tools for auditing user satisfaction and engagement. 8. From time to time, to deliver training to staff from within and external to the Council. 9. To lead on service reviews/initiatives, including analysis, planning, implementation, review and evaluation. 10. To ensure timely, clearly written reports are produced and communicated effectively to agreed stakeholders, including regular presentation to management forums including the Directorate Management Team. 11. To support the directorate during an inspection period in auditing cases identified by inspectors 12. To develop familiarity with the use of the Council's ICT systems, and enter, manipulate and analyse data. 13. To effectively analyse the service performance 14. To be responsible for meeting performance indicators and targets relevant to the job role Technical Knowledge and Qualification Knowledge of the Children Act, current legislation, regulations, guidance and standards. S1 DipSW or equivalent recognised social work qualification. S2 Post qualifying qualification or demonstrable evidence of continuous professional learning. S3 Knowledge of methods to help others learn and to improve practice at an individual and service level. S4 Experience Quality Assurance Auditor Substantial experience of effectively practising and managing in professional children's social work services for a diverse community. S5 Delivering training/workshops S6 Presenting complex information to a variety of stakeholders and providing guidance to professionals S7 Working collaboratively with other services and agencies to achieve positive outcomes for children and young people. Experience of quality assurance activities S8
Sep 09, 2026
Full time
QA Auditor Quality Assurance Auditor Enhanced DBS required Quality Assurance Auditor Candidates have to be social work qualified and registered with SWE Main Purpose of the job Quality Assurance Auditor To audit practice across the Children and Young People's Service to assist with inspection readiness for Family Help and Care, SEND and/or Youth Justice To provide leadership within the Children & Young People's Division and contribute to the development of corporate priorities. To ensure that these are translated into clear service objectives and expectations as part of the Quality Assurance Framework implementation. To lead on practice improvement and promoting the continuous learning and development of practice and systems within the service. To model and support others to deliver reflective practice that meets local standards and is congruent with Lewisham vision and values, promoting relationships and engagement with children, young people and families. To deliver a project or projects assigned to an agreed direction, timescale and budget in support of the CYP strategies and priorities. The Quality Assurance Auditor, working to the Quality Assurance Manager, will jointly lead on the delivery of quality assurance, including case audits of children who are supported by teams and services in CYP. The QA Auditor will help to ensure that the directorate maintains high service standards and development to promote good outcomes for vulnerable children. The main purpose of the post is to jointly develop and deliver the directorates Quality Assurance Framework across Children's Services, including: - leading individual and team activity on a variety of audits and deep dives - ensuring directorate standards are appropriate, clear and communicated - leading on agreed directorate developments in response to national and local initiatives - act as directorate lead for the rollout of learning from different forms of learning reviews - lead on the development, promotion and communication of procedures, protocols and guidance for the directorate Summary of Responsibilities and Personal Duties Quality Assurance Auditor 1. To undertake and co-ordinate a variety of single and multi-agency audits 2. To organise, co-ordinate and provide analysis of the monthly Departmental audit programme. 3. To provide oversight, commentary, analysis and corrective activity of delivery of the Quality Assurance Strategy. 4. To contribute to the development of close collaboration between respective colleagues to develop consistency of practice and management. 7. To be responsible for monitoring and improving quality of service across Children's Services by developing and using systems and tools for auditing user satisfaction and engagement. 8. From time to time, to deliver training to staff from within and external to the Council. 9. To lead on service reviews/initiatives, including analysis, planning, implementation, review and evaluation. 10. To ensure timely, clearly written reports are produced and communicated effectively to agreed stakeholders, including regular presentation to management forums including the Directorate Management Team. 11. To support the directorate during an inspection period in auditing cases identified by inspectors 12. To develop familiarity with the use of the Council's ICT systems, and enter, manipulate and analyse data. 13. To effectively analyse the service performance 14. To be responsible for meeting performance indicators and targets relevant to the job role Technical Knowledge and Qualification Knowledge of the Children Act, current legislation, regulations, guidance and standards. S1 DipSW or equivalent recognised social work qualification. S2 Post qualifying qualification or demonstrable evidence of continuous professional learning. S3 Knowledge of methods to help others learn and to improve practice at an individual and service level. S4 Experience Quality Assurance Auditor Substantial experience of effectively practising and managing in professional children's social work services for a diverse community. S5 Delivering training/workshops S6 Presenting complex information to a variety of stakeholders and providing guidance to professionals S7 Working collaboratively with other services and agencies to achieve positive outcomes for children and young people. Experience of quality assurance activities S8
About Westminster Specialist Project Manager Westminster City Council is at the heart of one of the world's most dynamic and diverse cities. We are committed to delivering excellent services for our residents, businesses and communities while driving organisational transformation that enables us to meet future challenges and opportunities. As part of our ambitious Fit for the Future portfolio, we are seeking an experienced Specialist Project Manager to lead the delivery of a critical collective consultation workstream, ensuring a structured, legally informed and effective approach to organisational change. The Opportunity Specialist Project Manager We are looking for a highly experienced project professional to provide strong delivery leadership for the collective consultation element of our Fit for the Future programme. This role is focused specifically on planning, coordinating and delivering collective consultation activity, ensuring all milestones, governance arrangements, resources, risks and dependencies are effectively managed. You will work closely with senior leaders, HR specialists, Trade Unions and professional advisers to ensure a robust and well-managed consultation process. Reporting to the Strategic Delivery Manager, with oversight from the Director of People and Culture, you will play a pivotal role in supporting the successful delivery of a high-profile organisational change programme. Key Responsibilities Specialist Project Manager Lead the planning and delivery of the collective consultation workstream within the wider Fit for the Future portfolio. Develop and manage detailed delivery plans, timelines, milestones and consultation schedules. Coordinate all logistical arrangements, resources and supporting activities required for consultation delivery. Maintain effective governance arrangements, including action logs, decision logs, risk registers and issue tracking. Produce high-quality reports, briefings and governance papers for senior stakeholders and programme boards. Work closely with the Head of HR Business Partners & Employee Relations to ensure consultation activities align with employment legislation and organisational requirements. Build productive relationships with senior leaders, Trade Unions, advisers and project teams to support successful delivery. Identify and manage risks, issues and dependencies, escalating concerns appropriately and supporting timely resolution. Ensure all consultation activity is delivered with pace, structure, consistency and attention to detail. Provide additional project support and leadership as required to ensure successful programme outcomes . What We Expect This Role to Achieve Specialist Project Manager Deliver a well-planned, coordinated and effectively governed collective consultation process. Ensure consultation activities are delivered in line with agreed timescales and organisational objectives. Provide clear visibility of risks, issues, dependencies and progress through robust reporting mechanisms. Support positive engagement with Trade Unions, senior stakeholders and employee representatives. Maintain compliance with relevant employment legislation and collective consultation requirements. Contribute to the successful delivery of the wider Fit for the Future transformation programme. About You Specialist Project Manager You will be an experienced project management professional with a strong track record of delivering complex organisational change, transformation or consultation programmes within large and politically sensitive environments. You will be highly organised, resilient and able to bring structure to complex workstreams while maintaining delivery momentum. Strong stakeholder management skills and the ability to operate confidently at senior levels are essential. You will also possess a sound understanding of collective consultation processes, employment relations considerations and employment law requirements. Essential Requirements Significant experience managing complex organisational change, transformation or consultation projects. Demonstrable experience leading collective consultation or workforce change initiatives. Strong project management expertise, including planning, governance, risk management and reporting. Excellent stakeholder engagement and influencing skills. Experience working with Trade Unions and employee representatives. Sound knowledge of employment law, employee relations and collective consultation requirements. Ability to prepare concise, high-quality reports, briefings and governance materials. Experience operating within large, complex and politically sensitive organisations. Strong organisational skills with the ability to manage multiple priorities and tight deadlines. Qualifications PRINCE2 Practitioner, MSP, APM, Agile Project Management qualification or equivalent experience is desirable. Relevant degree or professional qualification desirable. What We Offer Initial 6-month contract Opportunity to support a high-profile transformation programme within one of London's leading local authorities. Hybrid working arrangements. Collaborative and supportive working environment. Exposure to senior leadership and strategic organisational change initiatives.
Sep 09, 2026
Full time
About Westminster Specialist Project Manager Westminster City Council is at the heart of one of the world's most dynamic and diverse cities. We are committed to delivering excellent services for our residents, businesses and communities while driving organisational transformation that enables us to meet future challenges and opportunities. As part of our ambitious Fit for the Future portfolio, we are seeking an experienced Specialist Project Manager to lead the delivery of a critical collective consultation workstream, ensuring a structured, legally informed and effective approach to organisational change. The Opportunity Specialist Project Manager We are looking for a highly experienced project professional to provide strong delivery leadership for the collective consultation element of our Fit for the Future programme. This role is focused specifically on planning, coordinating and delivering collective consultation activity, ensuring all milestones, governance arrangements, resources, risks and dependencies are effectively managed. You will work closely with senior leaders, HR specialists, Trade Unions and professional advisers to ensure a robust and well-managed consultation process. Reporting to the Strategic Delivery Manager, with oversight from the Director of People and Culture, you will play a pivotal role in supporting the successful delivery of a high-profile organisational change programme. Key Responsibilities Specialist Project Manager Lead the planning and delivery of the collective consultation workstream within the wider Fit for the Future portfolio. Develop and manage detailed delivery plans, timelines, milestones and consultation schedules. Coordinate all logistical arrangements, resources and supporting activities required for consultation delivery. Maintain effective governance arrangements, including action logs, decision logs, risk registers and issue tracking. Produce high-quality reports, briefings and governance papers for senior stakeholders and programme boards. Work closely with the Head of HR Business Partners & Employee Relations to ensure consultation activities align with employment legislation and organisational requirements. Build productive relationships with senior leaders, Trade Unions, advisers and project teams to support successful delivery. Identify and manage risks, issues and dependencies, escalating concerns appropriately and supporting timely resolution. Ensure all consultation activity is delivered with pace, structure, consistency and attention to detail. Provide additional project support and leadership as required to ensure successful programme outcomes . What We Expect This Role to Achieve Specialist Project Manager Deliver a well-planned, coordinated and effectively governed collective consultation process. Ensure consultation activities are delivered in line with agreed timescales and organisational objectives. Provide clear visibility of risks, issues, dependencies and progress through robust reporting mechanisms. Support positive engagement with Trade Unions, senior stakeholders and employee representatives. Maintain compliance with relevant employment legislation and collective consultation requirements. Contribute to the successful delivery of the wider Fit for the Future transformation programme. About You Specialist Project Manager You will be an experienced project management professional with a strong track record of delivering complex organisational change, transformation or consultation programmes within large and politically sensitive environments. You will be highly organised, resilient and able to bring structure to complex workstreams while maintaining delivery momentum. Strong stakeholder management skills and the ability to operate confidently at senior levels are essential. You will also possess a sound understanding of collective consultation processes, employment relations considerations and employment law requirements. Essential Requirements Significant experience managing complex organisational change, transformation or consultation projects. Demonstrable experience leading collective consultation or workforce change initiatives. Strong project management expertise, including planning, governance, risk management and reporting. Excellent stakeholder engagement and influencing skills. Experience working with Trade Unions and employee representatives. Sound knowledge of employment law, employee relations and collective consultation requirements. Ability to prepare concise, high-quality reports, briefings and governance materials. Experience operating within large, complex and politically sensitive organisations. Strong organisational skills with the ability to manage multiple priorities and tight deadlines. Qualifications PRINCE2 Practitioner, MSP, APM, Agile Project Management qualification or equivalent experience is desirable. Relevant degree or professional qualification desirable. What We Offer Initial 6-month contract Opportunity to support a high-profile transformation programme within one of London's leading local authorities. Hybrid working arrangements. Collaborative and supportive working environment. Exposure to senior leadership and strategic organisational change initiatives.
Housing Landlord Complaints Investigator To provide a comprehensive, positive and effective complaint handling and resolution service for residents in relation to Stage 2 Housing Management and Assets complaints in line with agreed procedures, standards and timescales, providing a high quality and detailed response to the complainant focused on resolving their issues. To lead relationship management and liaison with the Housing Ombudsman Service. Providing insight to the senior management team and service leads to help drive continuous improvement. Excellent investigative skills and ability to research various issues across a range of different subjects in relation to complaint investigations. Experience of undertaking high quality complaint investigations within a local authority, other public sector organisations, regulatory body or similar. Housing Landlord Complaints Investigator Experience of liaising with and responding to the requirements of a regulatory body, for example, the Local Government & Social Care Ombudsman, the Housing Ombudsman Service, Ofsted, the Care Quality Commission or similar. Housing Landlord Complaints Investigator Ability to use housing, legal and regulatory knowledge to resolve issues. Exceptional communication and interpersonal skills to build rapport with residents, regulators and internal stakeholders. Excellent written communication skills with ability to write formal complaint responses about complex issues in plain English. Housing Landlord Complaints Investigator Experience of influencing, persuading and negotiating to achieve positive outcomes. Strong stakeholder engagement and collaboration skills with the ability to influence others to ensure that service standards are met or exceeded. Housing Landlord Complaints Investigator Ability to deal sensitively with complex and contentious matters. Excellent time management skills to manage a complex caseload, prioritise, set deadlines and cope with conflicting and changing demands. Housing Landlord Complaints Investigator Ability to work both autonomously and collaboratively with a wide range of stakeholders. Ability to make evidence based decisions in a fast paced environment.
Sep 09, 2026
Full time
Housing Landlord Complaints Investigator To provide a comprehensive, positive and effective complaint handling and resolution service for residents in relation to Stage 2 Housing Management and Assets complaints in line with agreed procedures, standards and timescales, providing a high quality and detailed response to the complainant focused on resolving their issues. To lead relationship management and liaison with the Housing Ombudsman Service. Providing insight to the senior management team and service leads to help drive continuous improvement. Excellent investigative skills and ability to research various issues across a range of different subjects in relation to complaint investigations. Experience of undertaking high quality complaint investigations within a local authority, other public sector organisations, regulatory body or similar. Housing Landlord Complaints Investigator Experience of liaising with and responding to the requirements of a regulatory body, for example, the Local Government & Social Care Ombudsman, the Housing Ombudsman Service, Ofsted, the Care Quality Commission or similar. Housing Landlord Complaints Investigator Ability to use housing, legal and regulatory knowledge to resolve issues. Exceptional communication and interpersonal skills to build rapport with residents, regulators and internal stakeholders. Excellent written communication skills with ability to write formal complaint responses about complex issues in plain English. Housing Landlord Complaints Investigator Experience of influencing, persuading and negotiating to achieve positive outcomes. Strong stakeholder engagement and collaboration skills with the ability to influence others to ensure that service standards are met or exceeded. Housing Landlord Complaints Investigator Ability to deal sensitively with complex and contentious matters. Excellent time management skills to manage a complex caseload, prioritise, set deadlines and cope with conflicting and changing demands. Housing Landlord Complaints Investigator Ability to work both autonomously and collaboratively with a wide range of stakeholders. Ability to make evidence based decisions in a fast paced environment.
Main Areas of Responsibility: Employee Relations Partner Manage a personal caseload of employee relations cases and projects including, but not limited to, investigations, sickness, discipline, grievance, performance, redeployment, flexible working and retirement within prescribed timescales and in accordance with the relevant employment policies, guidance and legislation To administer a range of HR processes such as fixed term contract extensions and terminations, honoraria, FOIs/DSARs and post amendments in accordance with relevant legislation and/or policy To provide advice, guidance and training on all employment matters, ensuring HR policies, guidance and processes are adhered to and used correctly To liaise with a variety of internal and external customers, including trade union representatives and representatives of external agencies as required Maintain accurate case management records producing high quality data analysis and reporting to support the delivery of HR objectives To conduct exit interviews where required and analyse and provide feedback on exit data To conduct job evaluations processes including grading reviews and grading appeals Facilitate or support project meetings, formal meetings, hearings, appeals and Employment Tribunals Continue to maintain the highest standards of professional practice and take responsibility for personal development, keeping abreast of legal developments and best practice Undertake, where required, other responsibilities and duties including work related to all areas of business, on behalf of the organisation, where this is commensurate with the grade of the post. This may entail working from other locations Person Specification Employee Relations Partner Qualification and training Employee Relations Partner Essential Chartered Institute of Personnel Development (CIPD) qualification or equivalent proven experience (A) Experience Employee Relations Partner Essential Strong understanding of legislative and regulatory frameworks relating to human resource management and employee relations (A/I) Knowledge of relevant employment legislation and its practical application to local and national terms and conditions of employment (A/I) Proven experience of managing a varied employee relations caseload in a timely manner and in accordance with agreed timescales (A/I)
Sep 09, 2026
Full time
Main Areas of Responsibility: Employee Relations Partner Manage a personal caseload of employee relations cases and projects including, but not limited to, investigations, sickness, discipline, grievance, performance, redeployment, flexible working and retirement within prescribed timescales and in accordance with the relevant employment policies, guidance and legislation To administer a range of HR processes such as fixed term contract extensions and terminations, honoraria, FOIs/DSARs and post amendments in accordance with relevant legislation and/or policy To provide advice, guidance and training on all employment matters, ensuring HR policies, guidance and processes are adhered to and used correctly To liaise with a variety of internal and external customers, including trade union representatives and representatives of external agencies as required Maintain accurate case management records producing high quality data analysis and reporting to support the delivery of HR objectives To conduct exit interviews where required and analyse and provide feedback on exit data To conduct job evaluations processes including grading reviews and grading appeals Facilitate or support project meetings, formal meetings, hearings, appeals and Employment Tribunals Continue to maintain the highest standards of professional practice and take responsibility for personal development, keeping abreast of legal developments and best practice Undertake, where required, other responsibilities and duties including work related to all areas of business, on behalf of the organisation, where this is commensurate with the grade of the post. This may entail working from other locations Person Specification Employee Relations Partner Qualification and training Employee Relations Partner Essential Chartered Institute of Personnel Development (CIPD) qualification or equivalent proven experience (A) Experience Employee Relations Partner Essential Strong understanding of legislative and regulatory frameworks relating to human resource management and employee relations (A/I) Knowledge of relevant employment legislation and its practical application to local and national terms and conditions of employment (A/I) Proven experience of managing a varied employee relations caseload in a timely manner and in accordance with agreed timescales (A/I)
Purpose of Job: Videographer To be responsible for delivering high quality video productions for internal and external clients to maximise income potential for the council, ensuring clients briefs are delivered on schedule and on budget and that the councils key cabinet priorities are met. To provide an income stream for the Council from high quality video production and to pitch for business opportunities to support this. Main Duties: Videographer 1)Responsible for filming and editing video productions suitable for a range of internal and external clients responding to briefs accordingly 2)To pitch to internal and external clients to secure projects that will maximise income potential for the Council and income targets are met 3)To effectively manage video projects ensuring that the highest standard of video output is achieved across all platforms and to be the central point of contact for all video projects. 4)Quote fees for each video project ensuring the fees are competitive whilst acting in the best interest of the Council 5)Responsible for the reliability, consistency and quality content produced and that it is in accordance with council branding and Communications strategy 6)Responsible for the selection of appropriate video formats, locations and settings according to the desired 7)Ensure that projects are delivered on time and to agreed budget 8)To operate effectively under pressure, to forward plan and to effectively prioritise taking into account short and medium term goals and service demands 9)Responsible for filming and editing video projects for distribution to internal and external clients as well as for use on social media, the external website and intranet 10)Continually explore and implement new editing techniques and best practice to maximise efficiency 11)Assist in developing projects and programmes including cross borough partnership working as required 12)Carry out full financial administration including quoting, invoicing and the updating of income/financial ledgers as required 13)To collate full statistical data on all video projects
Sep 08, 2026
Full time
Purpose of Job: Videographer To be responsible for delivering high quality video productions for internal and external clients to maximise income potential for the council, ensuring clients briefs are delivered on schedule and on budget and that the councils key cabinet priorities are met. To provide an income stream for the Council from high quality video production and to pitch for business opportunities to support this. Main Duties: Videographer 1)Responsible for filming and editing video productions suitable for a range of internal and external clients responding to briefs accordingly 2)To pitch to internal and external clients to secure projects that will maximise income potential for the Council and income targets are met 3)To effectively manage video projects ensuring that the highest standard of video output is achieved across all platforms and to be the central point of contact for all video projects. 4)Quote fees for each video project ensuring the fees are competitive whilst acting in the best interest of the Council 5)Responsible for the reliability, consistency and quality content produced and that it is in accordance with council branding and Communications strategy 6)Responsible for the selection of appropriate video formats, locations and settings according to the desired 7)Ensure that projects are delivered on time and to agreed budget 8)To operate effectively under pressure, to forward plan and to effectively prioritise taking into account short and medium term goals and service demands 9)Responsible for filming and editing video projects for distribution to internal and external clients as well as for use on social media, the external website and intranet 10)Continually explore and implement new editing techniques and best practice to maximise efficiency 11)Assist in developing projects and programmes including cross borough partnership working as required 12)Carry out full financial administration including quoting, invoicing and the updating of income/financial ledgers as required 13)To collate full statistical data on all video projects
About the Role We are seeking an experienced and politically astute Head of External Relations to play a pivotal role in supporting the Executive Mayor and Mayor's Office. This is a high-profile position responsible for providing expert advice on public policy, stakeholder engagement, communications strategy and media relations. Working at the heart of the organisation, you will help shape and communicate the Mayor's priorities while building strong relationships across government, partner organisations, the media and local communities. You will act as a trusted adviser, providing strategic counsel, managing complex external relationships and ensuring effective coordination of policy, engagement and communications activity. Key Responsibilities Provide strategic advice to the Mayor on public policy, external relations and communications. Develop and maintain productive relationships with stakeholders, partner organisations, government departments and other public sector bodies. Support the Mayor and senior leadership team in delivering key priorities, projects and initiatives. Lead on stakeholder engagement and help build positive relationships with opinion formers and key influencers. Provide responsive and proactive media advice in a fast-moving political environment. Act as a spokesperson for the Mayor when required. Support elected members and senior officers in their roles as media representatives. Work closely with communications colleagues to ensure joined-up messaging and effective engagement activity. Act as a problem solver and trusted adviser on high-profile and sensitive issues. About You We are looking for an accomplished external relations, public affairs or communications professional with the credibility and confidence to operate at a senior level. You will bring: Significant experience in external relations, public affairs, strategic communications or stakeholder engagement. Experience advising senior leaders, elected officials or political stakeholders. Strong project management and strategic planning skills. Excellent written, verbal and presentation skills. Proven ability to build relationships with a wide range of stakeholders and partners. Strong analytical and critical-thinking capabilities. Knowledge and experience gained across public and/or private sector environments. A Master's degree, or equivalent relevant experience. What Success Looks Like In this role, you will: Build strong and constructive relationships between the Mayor's Office and key external stakeholders. Strengthen the organisation's reputation and profile. Deliver effective and coordinated media engagement. Support the successful delivery and communication of the Mayor's priorities and policies. Why Join Us? This is a unique opportunity to work at the centre of local government leadership, helping shape policy, engagement and communications for one of London's most diverse and dynamic boroughs. You will have the chance to influence major initiatives, build high-level partnerships and make a real impact on the communities of Tower Hamlets.
Sep 08, 2026
Full time
About the Role We are seeking an experienced and politically astute Head of External Relations to play a pivotal role in supporting the Executive Mayor and Mayor's Office. This is a high-profile position responsible for providing expert advice on public policy, stakeholder engagement, communications strategy and media relations. Working at the heart of the organisation, you will help shape and communicate the Mayor's priorities while building strong relationships across government, partner organisations, the media and local communities. You will act as a trusted adviser, providing strategic counsel, managing complex external relationships and ensuring effective coordination of policy, engagement and communications activity. Key Responsibilities Provide strategic advice to the Mayor on public policy, external relations and communications. Develop and maintain productive relationships with stakeholders, partner organisations, government departments and other public sector bodies. Support the Mayor and senior leadership team in delivering key priorities, projects and initiatives. Lead on stakeholder engagement and help build positive relationships with opinion formers and key influencers. Provide responsive and proactive media advice in a fast-moving political environment. Act as a spokesperson for the Mayor when required. Support elected members and senior officers in their roles as media representatives. Work closely with communications colleagues to ensure joined-up messaging and effective engagement activity. Act as a problem solver and trusted adviser on high-profile and sensitive issues. About You We are looking for an accomplished external relations, public affairs or communications professional with the credibility and confidence to operate at a senior level. You will bring: Significant experience in external relations, public affairs, strategic communications or stakeholder engagement. Experience advising senior leaders, elected officials or political stakeholders. Strong project management and strategic planning skills. Excellent written, verbal and presentation skills. Proven ability to build relationships with a wide range of stakeholders and partners. Strong analytical and critical-thinking capabilities. Knowledge and experience gained across public and/or private sector environments. A Master's degree, or equivalent relevant experience. What Success Looks Like In this role, you will: Build strong and constructive relationships between the Mayor's Office and key external stakeholders. Strengthen the organisation's reputation and profile. Deliver effective and coordinated media engagement. Support the successful delivery and communication of the Mayor's priorities and policies. Why Join Us? This is a unique opportunity to work at the centre of local government leadership, helping shape policy, engagement and communications for one of London's most diverse and dynamic boroughs. You will have the chance to influence major initiatives, build high-level partnerships and make a real impact on the communities of Tower Hamlets.
Lewisham People's Day Lewisham People's Day is back! South-East London's longest running free festival, will be returning to Mountsfield Park in July people including families and a large number of young people attended the last people's day in 2022, which began way back in 1984. Lewisham Council is excited to bring this much-loved festival back with a high level of production, artists and attractions. We're looking for an energetic and experienced Lead Producer to help us realise our vision for an inclusive multi-generational celebration that reflects the rich diversity of Lewisham borough. Purpose of the role The 'Festival Lead Producer' role involves working in partnership with a wide number of stakeholders to both curate the content and practically deliver the festival, details in role profile below. A contracted event production company will partner and provide infrastructure. The Lead Producer will work closely with this team, delivering programme details within timescales to allow feasibility of delivery. Responsible to: Lewisham Council, Cultural Partnership Manager Contract: Freelance, Fixed-term: September/October 2026 - July/August 2027. Initially part-time see below. Rate of pay: £325 per day Working commitment for role: There is some flexibility around applicants' current commitments. Please contact the team to discuss your situation. 3 days a week October/Nov (Sept if available) 4 days a week Dec (holiday break), Jan, Feb, March, April 5 Days a week May, June, - festival delivery 10 July 6 days post festival delivery to wrap up Location: Lewisham Council Offices, Laurence House Catford SE6 4RU, plus working from home, working on-site at Mountsfield Park and travel to local partners. Key working relationships: Lewisham Council Services and staff; Lewisham Council elected Councillors; Peoples Day Steering Group; Young Mayor and advisors and Youth Service representatives; businesses; Sponsors and Grant making bodies; festival production partners; voluntary and community sector; musicians and their management/promoters; artists; cultural and creative organisations and charities. What we are looking for We are looking for a highly committed and experienced community focused outdoor events producer who can join us at this critical and exciting time ahead of Lewisham People's Day 2027. People's Day is a unique festival which includes a wide-reaching programme traditionally with a mix of stages and areas including: Youth Stage (Blue Stage); Big Top programmed music stage; Sound System area; Sports Arena; Children's Stage; Fairground Rides. The festival includes the community ecosystem in Lewisham, with many stalls from council services and voluntary, community and equalities sectors. Plus, corporate stalls and food and beverage traders. People's Day, Festival Lead Producer - Role Profile Management of an Assistant Producer to support workstreams. Curation of the festival programme, in partnership. Management of contract of the production company, acting as client officer. Lead on fundraising and income generation. Fundraising Lead on fundraising and income generation. Work with council colleagues to identify and target fundraising opportunities. Initiatives including securing local and national sponsorship; earned income through festival trade stalls; and grant fundraising where appropriate. Contract Management Contract management of the production company - acting as client officer. Work collaboratively with the appointed production company on all aspects including mapping and layout, ensuring any onsite requirements are met. Person Specification Festival Lead Producer About You Festival Lead Producer Experienced and passionate about community focused programming. Experience in income generation and fundraising, entrepreneurial as well as strategic. Knowledge of developing systems for event evaluation. Experience working in partnership with diverse communities and with people from all backgrounds. Valuing authenticity, cultural relevance and community voices. Necessary Skills Festival Lead Producer Minimum 5 years' experience producing complex events / outdoor events. Experience managing contracts and budgets exceeding £150,000. Experience of working with local authorities (could be as an officer or a partner). Experience commissioning artists. Experience managing complex stakeholder relationships. Proven experience of managing the delivery of ambitious projects on time and on budget, with a strong commitment to sustainability. Desirable Skills Festival Lead Producer Local knowledge and connection to Lewisham or South-East London. Personal Attributes Festival Lead Producer A confident and highly organised working approach to planning and delivery. Excellent attention to detail, ability to manage multiple workstreams simultaneously. A strong communicator, able to communicate across different sectors and stakeholders. A strong commitment to equality, diversity and inclusion across both operational and creative processes. A strong commitment to sustainability and understanding of climate change agendas. Ability to work at pace with a flexible approach - and remain calm and focussed.
Sep 08, 2026
Full time
Lewisham People's Day Lewisham People's Day is back! South-East London's longest running free festival, will be returning to Mountsfield Park in July people including families and a large number of young people attended the last people's day in 2022, which began way back in 1984. Lewisham Council is excited to bring this much-loved festival back with a high level of production, artists and attractions. We're looking for an energetic and experienced Lead Producer to help us realise our vision for an inclusive multi-generational celebration that reflects the rich diversity of Lewisham borough. Purpose of the role The 'Festival Lead Producer' role involves working in partnership with a wide number of stakeholders to both curate the content and practically deliver the festival, details in role profile below. A contracted event production company will partner and provide infrastructure. The Lead Producer will work closely with this team, delivering programme details within timescales to allow feasibility of delivery. Responsible to: Lewisham Council, Cultural Partnership Manager Contract: Freelance, Fixed-term: September/October 2026 - July/August 2027. Initially part-time see below. Rate of pay: £325 per day Working commitment for role: There is some flexibility around applicants' current commitments. Please contact the team to discuss your situation. 3 days a week October/Nov (Sept if available) 4 days a week Dec (holiday break), Jan, Feb, March, April 5 Days a week May, June, - festival delivery 10 July 6 days post festival delivery to wrap up Location: Lewisham Council Offices, Laurence House Catford SE6 4RU, plus working from home, working on-site at Mountsfield Park and travel to local partners. Key working relationships: Lewisham Council Services and staff; Lewisham Council elected Councillors; Peoples Day Steering Group; Young Mayor and advisors and Youth Service representatives; businesses; Sponsors and Grant making bodies; festival production partners; voluntary and community sector; musicians and their management/promoters; artists; cultural and creative organisations and charities. What we are looking for We are looking for a highly committed and experienced community focused outdoor events producer who can join us at this critical and exciting time ahead of Lewisham People's Day 2027. People's Day is a unique festival which includes a wide-reaching programme traditionally with a mix of stages and areas including: Youth Stage (Blue Stage); Big Top programmed music stage; Sound System area; Sports Arena; Children's Stage; Fairground Rides. The festival includes the community ecosystem in Lewisham, with many stalls from council services and voluntary, community and equalities sectors. Plus, corporate stalls and food and beverage traders. People's Day, Festival Lead Producer - Role Profile Management of an Assistant Producer to support workstreams. Curation of the festival programme, in partnership. Management of contract of the production company, acting as client officer. Lead on fundraising and income generation. Fundraising Lead on fundraising and income generation. Work with council colleagues to identify and target fundraising opportunities. Initiatives including securing local and national sponsorship; earned income through festival trade stalls; and grant fundraising where appropriate. Contract Management Contract management of the production company - acting as client officer. Work collaboratively with the appointed production company on all aspects including mapping and layout, ensuring any onsite requirements are met. Person Specification Festival Lead Producer About You Festival Lead Producer Experienced and passionate about community focused programming. Experience in income generation and fundraising, entrepreneurial as well as strategic. Knowledge of developing systems for event evaluation. Experience working in partnership with diverse communities and with people from all backgrounds. Valuing authenticity, cultural relevance and community voices. Necessary Skills Festival Lead Producer Minimum 5 years' experience producing complex events / outdoor events. Experience managing contracts and budgets exceeding £150,000. Experience of working with local authorities (could be as an officer or a partner). Experience commissioning artists. Experience managing complex stakeholder relationships. Proven experience of managing the delivery of ambitious projects on time and on budget, with a strong commitment to sustainability. Desirable Skills Festival Lead Producer Local knowledge and connection to Lewisham or South-East London. Personal Attributes Festival Lead Producer A confident and highly organised working approach to planning and delivery. Excellent attention to detail, ability to manage multiple workstreams simultaneously. A strong communicator, able to communicate across different sectors and stakeholders. A strong commitment to equality, diversity and inclusion across both operational and creative processes. A strong commitment to sustainability and understanding of climate change agendas. Ability to work at pace with a flexible approach - and remain calm and focussed.
Employee Relations Manager deliver a customer focussed professional ER service, working within the People Policy Framework and overseeing and undertaking employee relations casework, in all areas of dispute, attendance management etc. Employee Relations Manager To ensure that clear, balanced and professional advice and guidance is provided, in line with all policies and ER support is provided to services, as defined and required. The role will identify where opportunities to develop and improve HR policy and practice are identified, there is a responsibility to look to apply these across all partners to support the delivery of co-ordinated solutions and align HR policy, and practice to simplify, standardise and enhance HR service provision. Employee Relations Manager The postholder will work with a Senior HR Advisor and shared HR & OD apprentice and work with the wider team to manage work allocation. When required, work with external or other support e.g. legal, LBS and other partners to improve and enhance the ER and wider People and OD service provision. Policy Implementation and culture change Following introduction of new employment policies in 2023/24, the role will: work with our employment policies and approach to casework management Facilitate informal resolution, where possible and appropriate to do so Influence delivery from our shared service operations to and for RBK requirements in a planned way, where possible Adhere to agreed procedures to maintain effective governance and central management of terms and conditionsand contracts (picked up in policy project) including policy version control Service Delivery Oversee and undertake casework including attending hearings to demonstrate a responsive action to workforce issues for 2024/ 25 including sickness absence short term, long term and complex mental health and wellbeing (managers action monitored) Highlight risks of ET claims and financial exposure, Ensure investigation timelines are monitored and escalated when delays incurred, provide mitigating actions to reduce negative impact Support the improvement of service delivery, visible and proactive training for policy and culture and empower the role of the manager, support good union relations and enhance outcomes for staff Review, develop and implement HR policies and procedures, transactional and operational processes, to contribute to a culture of continuous improvement and customer focus Where appropriate, discuss/consult trade unions on changes and develop and deliver necessary briefings, management workflows and training sessions to better enable management, help embed new ways of working. Provide visible support to managers, senior managers (and all employees) so they have easy to follow policies, procedures and guidance and forms which assist the procedures and provide an audit trail. Recommend and instigate new ways of working to streamline and use technology e.g. note taking. Highlight to managers their roles and responsibilities and escalate issues
Sep 08, 2026
Full time
Employee Relations Manager deliver a customer focussed professional ER service, working within the People Policy Framework and overseeing and undertaking employee relations casework, in all areas of dispute, attendance management etc. Employee Relations Manager To ensure that clear, balanced and professional advice and guidance is provided, in line with all policies and ER support is provided to services, as defined and required. The role will identify where opportunities to develop and improve HR policy and practice are identified, there is a responsibility to look to apply these across all partners to support the delivery of co-ordinated solutions and align HR policy, and practice to simplify, standardise and enhance HR service provision. Employee Relations Manager The postholder will work with a Senior HR Advisor and shared HR & OD apprentice and work with the wider team to manage work allocation. When required, work with external or other support e.g. legal, LBS and other partners to improve and enhance the ER and wider People and OD service provision. Policy Implementation and culture change Following introduction of new employment policies in 2023/24, the role will: work with our employment policies and approach to casework management Facilitate informal resolution, where possible and appropriate to do so Influence delivery from our shared service operations to and for RBK requirements in a planned way, where possible Adhere to agreed procedures to maintain effective governance and central management of terms and conditionsand contracts (picked up in policy project) including policy version control Service Delivery Oversee and undertake casework including attending hearings to demonstrate a responsive action to workforce issues for 2024/ 25 including sickness absence short term, long term and complex mental health and wellbeing (managers action monitored) Highlight risks of ET claims and financial exposure, Ensure investigation timelines are monitored and escalated when delays incurred, provide mitigating actions to reduce negative impact Support the improvement of service delivery, visible and proactive training for policy and culture and empower the role of the manager, support good union relations and enhance outcomes for staff Review, develop and implement HR policies and procedures, transactional and operational processes, to contribute to a culture of continuous improvement and customer focus Where appropriate, discuss/consult trade unions on changes and develop and deliver necessary briefings, management workflows and training sessions to better enable management, help embed new ways of working. Provide visible support to managers, senior managers (and all employees) so they have easy to follow policies, procedures and guidance and forms which assist the procedures and provide an audit trail. Recommend and instigate new ways of working to streamline and use technology e.g. note taking. Highlight to managers their roles and responsibilities and escalate issues
HR Consultant We are looking for an experienced HR professional for an initial period of 4 months. HR Consultant This role provides an HR advisory service covering a broad range of activities from advising managers on general HR queries, supporting restructure/TUPE processes. HR Consultant The postholder will also be required to act as the HR Advisor on Employee Relations matters, particularly advising the Chair at hearings and appeals. HR Consultant The postholder may also get involved in policy development and implementation. We are looking for someone with chartered status of CIPD, or with a Level 5 qualification and working towards their full CIPD membership. HR Consultant Experience of working in local government or the public sector is an advantage. Start date: as soon as possible
Sep 08, 2026
Full time
HR Consultant We are looking for an experienced HR professional for an initial period of 4 months. HR Consultant This role provides an HR advisory service covering a broad range of activities from advising managers on general HR queries, supporting restructure/TUPE processes. HR Consultant The postholder will also be required to act as the HR Advisor on Employee Relations matters, particularly advising the Chair at hearings and appeals. HR Consultant The postholder may also get involved in policy development and implementation. We are looking for someone with chartered status of CIPD, or with a Level 5 qualification and working towards their full CIPD membership. HR Consultant Experience of working in local government or the public sector is an advantage. Start date: as soon as possible
Westminster City Council ?390 per day Umbrella Hybrid Working Westminster, London About Westminster Westminster City Council is at the heart of one of the world's most dynamic and diverse cities. We are committed to delivering excellent services for our residents, businesses and communities while creating a workplace where everyone can thrive. Our culture is built on The Westminster Way, which shapes how we work and how we support one another to deliver outstanding outcomes: Everyone is a Leader - We take ownership, empower others and drive positive change. Everyone is Valued - We celebrate diversity and create an inclusive environment where everyone belongs. Everyone is Connected - We collaborate across teams, services and communities. Everyone Impacts Communities - We put people at the heart of what we do and focus on improving lives. The Opportunity HR Business Partner Westminster City Council is seeking an experienced Human Resources Business Partner to provide strategic HR leadership and support to senior managers across the organisation. Working closely with Directorate Leadership Teams, you will play a pivotal role in shaping workforce strategy, organisational change, employee relations and talent development. This is an exciting opportunity for an experienced HR professional who can operate as a trusted advisor, influence senior stakeholders and drive transformational people initiatives across a large and complex public sector environment. This role reports to the Head of HR Business Partners and Employee Relations and offers the opportunity to contribute directly to the delivery of Westminster's strategic priorities and public service reform agenda. Key Responsibilities HR Business Partner Partner with senior leaders to develop and deliver workforce strategies aligned to business objectives. Provide expert HR advice and guidance on organisational redesign, workforce planning and transformational change programmes. Lead and support complex employee relations matters, ensuring effective and legally compliant outcomes. Coach, support and challenge managers to improve leadership capability, performance and employee engagement. Support the delivery of talent management, succession planning, workforce development and performance improvement initiatives. Build strong partnerships with Trade Unions and lead consultation and negotiation activities where required. Analyse workforce data, identify trends and provide evidence-based recommendations to support decision-making. Contribute to organisational development initiatives that strengthen culture, performance and employee experience. Work collaboratively with Finance and Directorate colleagues to ensure workforce planning supports budgetary requirements and service priorities. Ensure compliance with employment legislation, HR policies and corporate governance requirements. What We Expect This Role to Achieve HR Business Partner The successful candidate will: HR Business Partner Support the development and delivery of strategic workforce plans that enable services to meet future challenges. Lead workforce aspects of major organisational change and transformation programmes. Foster a culture of continuous improvement, accountability and high performance. Build trusted relationships with senior stakeholders across the organisation. Champion diversity, equity and inclusion across all areas of workforce planning and people management. Deliver high-quality HR solutions that improve organisational effectiveness and service delivery. Support Westminster's ambition to create a unified, collaborative and citizen-focused organisation. About You HR Business Partner You will be a commercially aware and strategically minded HR professional with significant experience operating at Business Partner level within a large, complex organisation. You will have a track record of influencing senior leaders, delivering organisational change and developing practical HR solutions that support operational and strategic goals. You will combine strong relationship management skills with sound HR expertise, enabling you to challenge constructively, build credibility quickly and drive positive outcomes. Essential Requirements Significant experience as a Human Resources Business Partner or equivalent senior HR role. Experience supporting senior leadership teams within a large and complex organisation. Extensive experience leading workforce elements of organisational change programmes. Strong understanding of employment law, HR best practice and workforce strategy. Experience managing Trade Union relationships, consultation and negotiation processes. Knowledge of TUPE, organisational redesign and redundancy programmes. Experience of workforce planning, benchmarking and data-driven decision making. Excellent stakeholder management skills with the ability to influence at all levels. Strong analytical, communication and presentation skills. Proven ability to coach and develop managers to improve organisational performance . Qualifications HR Business Partner CIPD Level 7 qualified or equivalent professional HR qualification. Alternatively, demonstrable equivalent experience within a Human Resources environment.
Sep 02, 2026
Full time
Westminster City Council ?390 per day Umbrella Hybrid Working Westminster, London About Westminster Westminster City Council is at the heart of one of the world's most dynamic and diverse cities. We are committed to delivering excellent services for our residents, businesses and communities while creating a workplace where everyone can thrive. Our culture is built on The Westminster Way, which shapes how we work and how we support one another to deliver outstanding outcomes: Everyone is a Leader - We take ownership, empower others and drive positive change. Everyone is Valued - We celebrate diversity and create an inclusive environment where everyone belongs. Everyone is Connected - We collaborate across teams, services and communities. Everyone Impacts Communities - We put people at the heart of what we do and focus on improving lives. The Opportunity HR Business Partner Westminster City Council is seeking an experienced Human Resources Business Partner to provide strategic HR leadership and support to senior managers across the organisation. Working closely with Directorate Leadership Teams, you will play a pivotal role in shaping workforce strategy, organisational change, employee relations and talent development. This is an exciting opportunity for an experienced HR professional who can operate as a trusted advisor, influence senior stakeholders and drive transformational people initiatives across a large and complex public sector environment. This role reports to the Head of HR Business Partners and Employee Relations and offers the opportunity to contribute directly to the delivery of Westminster's strategic priorities and public service reform agenda. Key Responsibilities HR Business Partner Partner with senior leaders to develop and deliver workforce strategies aligned to business objectives. Provide expert HR advice and guidance on organisational redesign, workforce planning and transformational change programmes. Lead and support complex employee relations matters, ensuring effective and legally compliant outcomes. Coach, support and challenge managers to improve leadership capability, performance and employee engagement. Support the delivery of talent management, succession planning, workforce development and performance improvement initiatives. Build strong partnerships with Trade Unions and lead consultation and negotiation activities where required. Analyse workforce data, identify trends and provide evidence-based recommendations to support decision-making. Contribute to organisational development initiatives that strengthen culture, performance and employee experience. Work collaboratively with Finance and Directorate colleagues to ensure workforce planning supports budgetary requirements and service priorities. Ensure compliance with employment legislation, HR policies and corporate governance requirements. What We Expect This Role to Achieve HR Business Partner The successful candidate will: HR Business Partner Support the development and delivery of strategic workforce plans that enable services to meet future challenges. Lead workforce aspects of major organisational change and transformation programmes. Foster a culture of continuous improvement, accountability and high performance. Build trusted relationships with senior stakeholders across the organisation. Champion diversity, equity and inclusion across all areas of workforce planning and people management. Deliver high-quality HR solutions that improve organisational effectiveness and service delivery. Support Westminster's ambition to create a unified, collaborative and citizen-focused organisation. About You HR Business Partner You will be a commercially aware and strategically minded HR professional with significant experience operating at Business Partner level within a large, complex organisation. You will have a track record of influencing senior leaders, delivering organisational change and developing practical HR solutions that support operational and strategic goals. You will combine strong relationship management skills with sound HR expertise, enabling you to challenge constructively, build credibility quickly and drive positive outcomes. Essential Requirements Significant experience as a Human Resources Business Partner or equivalent senior HR role. Experience supporting senior leadership teams within a large and complex organisation. Extensive experience leading workforce elements of organisational change programmes. Strong understanding of employment law, HR best practice and workforce strategy. Experience managing Trade Union relationships, consultation and negotiation processes. Knowledge of TUPE, organisational redesign and redundancy programmes. Experience of workforce planning, benchmarking and data-driven decision making. Excellent stakeholder management skills with the ability to influence at all levels. Strong analytical, communication and presentation skills. Proven ability to coach and develop managers to improve organisational performance . Qualifications HR Business Partner CIPD Level 7 qualified or equivalent professional HR qualification. Alternatively, demonstrable equivalent experience within a Human Resources environment.
