Purpose of Job: To be responsible toTeam Manager (Area Team/Strategic Development Manager) for: i)Responsible for supervision of junior members of staff in a development management team; ii)Responsible and accountable for delegated decision-making powers; iii)Responsible for own application caseload including making recommendations;iv)Leading on appeals; v)To provide pre-application advice and compliance with legislation and regulations advice; vi)Responsible for providing general planning advice in accordance with the Planning Framework, Council's Corporate Core Principles, Key Aims, Service Plans, Financial Regulations and Standing Orders and agreed procedures. vii)To ensure the provision of a first-class service to customers. viii)Accountable to the Assistant Director, Head of DM Service, Team manager and Deputy Team manager for dealing with detailed planning schemes and initiatives and development management functions. This Job Description is designed to cover several career graded posts in Development Management Planning. Progression through the grades will be in accordance with the Career Grade Scheme. Post holders will be required to work to a subset of the duties outlined below Main Duties: 1)After three year's post qualification experience and eligibility for membership of an appropriate professional body. 2)Regular attendance at Planning Committees presenting a wide range of applications.Lead officer where an officer under postholders supervision presents an application at committee. 3)Responsible for representing the Council at all appeals including Public Inquiries, including leading case officers that postholder supervision through appeals. 4)Responsible for determining some major applications together with applications of complex/sensitive nature. As required to deal with planning enforcement work as required including progressing enforcement action and associated appeal and prosecution work related to applications within your team. 5)Provide information, interpretation and opinion on the planning system, including a good understanding of relevant legislation and the national planning policy framework and key Borough and London wide policy documents using the level of knowledge and experience commensurate to the post and to undertake the duties assigned to the post within a specialist area of development planning 6)Lead on the examination and evaluation of all types of planning applications made under the Town and Country Planning Acts and related legislation, together with giving specialist observations and pre-application advice on a wide range of planning issues. Undertake consultations, site visits, evaluation and negotiations with key stakeholders to generate high quality planning decision recommendations. Assess whether proposals are in accordance with Council's policies and liaise with officers of other directorates and members of other public bodies on matters arising from planning. 7)Solution orientated focus to work, apply creative solving problems, interpreting policy and applying case law to the assessment of applications and their resolution 8)Prepare written documentation to a high standard, including complex reports and legal documentation.
Jul 21, 2026
Contractor
Purpose of Job: To be responsible toTeam Manager (Area Team/Strategic Development Manager) for: i)Responsible for supervision of junior members of staff in a development management team; ii)Responsible and accountable for delegated decision-making powers; iii)Responsible for own application caseload including making recommendations;iv)Leading on appeals; v)To provide pre-application advice and compliance with legislation and regulations advice; vi)Responsible for providing general planning advice in accordance with the Planning Framework, Council's Corporate Core Principles, Key Aims, Service Plans, Financial Regulations and Standing Orders and agreed procedures. vii)To ensure the provision of a first-class service to customers. viii)Accountable to the Assistant Director, Head of DM Service, Team manager and Deputy Team manager for dealing with detailed planning schemes and initiatives and development management functions. This Job Description is designed to cover several career graded posts in Development Management Planning. Progression through the grades will be in accordance with the Career Grade Scheme. Post holders will be required to work to a subset of the duties outlined below Main Duties: 1)After three year's post qualification experience and eligibility for membership of an appropriate professional body. 2)Regular attendance at Planning Committees presenting a wide range of applications.Lead officer where an officer under postholders supervision presents an application at committee. 3)Responsible for representing the Council at all appeals including Public Inquiries, including leading case officers that postholder supervision through appeals. 4)Responsible for determining some major applications together with applications of complex/sensitive nature. As required to deal with planning enforcement work as required including progressing enforcement action and associated appeal and prosecution work related to applications within your team. 5)Provide information, interpretation and opinion on the planning system, including a good understanding of relevant legislation and the national planning policy framework and key Borough and London wide policy documents using the level of knowledge and experience commensurate to the post and to undertake the duties assigned to the post within a specialist area of development planning 6)Lead on the examination and evaluation of all types of planning applications made under the Town and Country Planning Acts and related legislation, together with giving specialist observations and pre-application advice on a wide range of planning issues. Undertake consultations, site visits, evaluation and negotiations with key stakeholders to generate high quality planning decision recommendations. Assess whether proposals are in accordance with Council's policies and liaise with officers of other directorates and members of other public bodies on matters arising from planning. 7)Solution orientated focus to work, apply creative solving problems, interpreting policy and applying case law to the assessment of applications and their resolution 8)Prepare written documentation to a high standard, including complex reports and legal documentation.
Main Areas of Responsibility: Manage a personal caseload of employee relations cases and projects including, but not limited to, investigations, sickness, discipline, grievance, performance, redeployment, flexible working and retirement within prescribed timescales and in accordance with the relevant employment policies, guidance and legislation To administer a range of HR processes such as fixed term contract extensions and terminations, honoraria, FOIs/DSARs and post amendments in accordance with relevant legislation and/or policy To provide advice, guidance and training on all employment matters, ensuring HR policies, guidance and processes are adhered to and used correctly To liaise with a variety of internal and external customers, including trade union representatives and representatives of external agencies as required Maintain accurate case management records producing high quality data analysis and reporting to support the delivery of HR objectives To conduct exit interviews where required and analyse and provide feedback on exit data To conduct job evaluations processes including grading reviews and grading appeals Facilitate or support project meetings, formal meetings, hearings, appeals and Employment Tribunals Continue to maintain the highest standards of professional practice and take responsibility for personal development, keeping abreast of legal developments and best practice Undertake, where required, other responsibilities and duties including work related to all areas of business, on behalf of the organisation, where this is commensurate with the grade of the post. This may entail working from other locations Experience Essential Strong understanding of legislative and regulatory frameworks relating to human resource management and employee relations (A/I) Knowledge of relevant employment legislation and its practical application to local and national terms and conditions of employment (A/I) Proven experience of managing a varied employee relations caseload in a timely manner and in accordance with agreed timescales (A/I) Desirable Experience of providing high standards of customer service Skills/Abilities Essential Exceptional written and verbal communication skills (A/I) Strong interpersonal skills for effective stakeholder engagement (A/I) Ability to negotiate with managers and trade union representatives whilst maintaining effective and credible relationships (A/I) Good interpersonal and influencing skills (A/I) Demonstrable attention to detail in compliance with legislation and policy frameworks (A/I)
Jul 21, 2026
Contractor
Main Areas of Responsibility: Manage a personal caseload of employee relations cases and projects including, but not limited to, investigations, sickness, discipline, grievance, performance, redeployment, flexible working and retirement within prescribed timescales and in accordance with the relevant employment policies, guidance and legislation To administer a range of HR processes such as fixed term contract extensions and terminations, honoraria, FOIs/DSARs and post amendments in accordance with relevant legislation and/or policy To provide advice, guidance and training on all employment matters, ensuring HR policies, guidance and processes are adhered to and used correctly To liaise with a variety of internal and external customers, including trade union representatives and representatives of external agencies as required Maintain accurate case management records producing high quality data analysis and reporting to support the delivery of HR objectives To conduct exit interviews where required and analyse and provide feedback on exit data To conduct job evaluations processes including grading reviews and grading appeals Facilitate or support project meetings, formal meetings, hearings, appeals and Employment Tribunals Continue to maintain the highest standards of professional practice and take responsibility for personal development, keeping abreast of legal developments and best practice Undertake, where required, other responsibilities and duties including work related to all areas of business, on behalf of the organisation, where this is commensurate with the grade of the post. This may entail working from other locations Experience Essential Strong understanding of legislative and regulatory frameworks relating to human resource management and employee relations (A/I) Knowledge of relevant employment legislation and its practical application to local and national terms and conditions of employment (A/I) Proven experience of managing a varied employee relations caseload in a timely manner and in accordance with agreed timescales (A/I) Desirable Experience of providing high standards of customer service Skills/Abilities Essential Exceptional written and verbal communication skills (A/I) Strong interpersonal skills for effective stakeholder engagement (A/I) Ability to negotiate with managers and trade union representatives whilst maintaining effective and credible relationships (A/I) Good interpersonal and influencing skills (A/I) Demonstrable attention to detail in compliance with legislation and policy frameworks (A/I)
Housing Complaints Manager Experience of managing within a complex / high volume complaints handling environment or equivalent. Housing Complaints Manager In-depth understanding of complaints management frameworks and best practices. Housing Complaints Manager Experience of managing improvement projects, working to time, budget and quality in a large organisation. Housing Complaints Manager Experience of working within housing services. Housing Complaints Manager Experience of interpreting and applying complex legislation and or regulations to particular situations and the ability to engage in debate about these issues. A good understanding of the Housing Ombudsman?s Complaint Handling Code. Familiarity with relevant regulatory requirements and the ability to maintain Build and sustain effective relationships with all internal and external stakeholders. Work in partnership with internal and external contacts to develop and maintain joint working and promote the Council position. Co-ordinate partnership working activities and internal / external working groups. Influence their decisions. Procedural Context Manage highly complex / high risk issues within a framework of policy and regulatory guidelines. Objectives and targets are developed and agreed in line with service plan. High level of discretion and use of initiative in deciding what course of action to take. Exercise expert judgement in assessing complex stakeholder requirements, potential risk and managing quality assurance of service. Significant expert knowledge and significant experience is required to resolve highly complex issues and proactively anticipate and mitigate problems. Design and develop innovative solutions which enhance the quality and efficiency of services and reputation of the council. Occasionally the post will be expected to work from other locations Key Facts and Figures Enable others to understand changes and developments in relevant area and learn new processes / procedures. Responsible for ensuring contractors / providers deliver to agreed standards. May manage project teams of both internal staff and external contractors / consultants Strong analytical skills to identify trends, conduct root cause analysis and drive continuous improvement initiatives. Experience of report writing and communications for a variety of audiences, demonstrating numeracy and literacy, and applying expert knowledge. Experience of presenting complex statistical data to a range of stakeholders in an accessible and actionable format, strong mathematical and analytical skills. Able to act as an ambassador for the Council demonstrating professionalism and setting an example by displaying an active commitment to a culture that embraces excellent customer service. Proven experience of budget planning and management Lead and develop an exceptional complaints and enquiries service, prioritising customer experience and ensuring compliance with the Housing Ombudsman?s Code. Design and implement a continuous service improvement framework, using all sources of resident insight data and sector good practice to deliver a programme of insight driven improvements, ensuring operational services are compliant with regulatory requirements. Implement mechanisms to identify systemic issues and emerging trends, identifying root causes of issues and working with service leaders to apply learning and implementing service improvements, improving the service from the customer perspective. Building a strong culture of ?resident first?, ensuring that residents are supported when making complaints and positive resolutions are reached. Plan and ensure service delivery within a complex / diverse service area. Control operational activities within the service area and ensure professional standards are delivered. Manage responses to complex professional or politically sensitive issues within the area of responsibility. Manage key relationships with delivery partners /providers /suppliers to commission / manage / evaluate / enhance appropriate service delivery / capacity within area of responsibility. Develops service plans to meet strategic business goals. Ensure compliance with all internal and external standards. Knowledge, Skills and Experience Experience of managing within a complex / high volume complaints handling environment or equivalent. In-depth understanding of complaints management frameworks and best practices. Experience of managing improvement projects, working to time, budget and quality in a large organisation. Experience of working within housing services. Experience of interpreting and applying complex legislation and or regulations to particular situations and the ability to engage in debate about these issues. A good understanding of the Housing Ombudsman?s Complaint Handling Code. Familiarity with relevant regulatory requirements and the ability to maintain
Jul 20, 2026
Contractor
Housing Complaints Manager Experience of managing within a complex / high volume complaints handling environment or equivalent. Housing Complaints Manager In-depth understanding of complaints management frameworks and best practices. Housing Complaints Manager Experience of managing improvement projects, working to time, budget and quality in a large organisation. Housing Complaints Manager Experience of working within housing services. Housing Complaints Manager Experience of interpreting and applying complex legislation and or regulations to particular situations and the ability to engage in debate about these issues. A good understanding of the Housing Ombudsman?s Complaint Handling Code. Familiarity with relevant regulatory requirements and the ability to maintain Build and sustain effective relationships with all internal and external stakeholders. Work in partnership with internal and external contacts to develop and maintain joint working and promote the Council position. Co-ordinate partnership working activities and internal / external working groups. Influence their decisions. Procedural Context Manage highly complex / high risk issues within a framework of policy and regulatory guidelines. Objectives and targets are developed and agreed in line with service plan. High level of discretion and use of initiative in deciding what course of action to take. Exercise expert judgement in assessing complex stakeholder requirements, potential risk and managing quality assurance of service. Significant expert knowledge and significant experience is required to resolve highly complex issues and proactively anticipate and mitigate problems. Design and develop innovative solutions which enhance the quality and efficiency of services and reputation of the council. Occasionally the post will be expected to work from other locations Key Facts and Figures Enable others to understand changes and developments in relevant area and learn new processes / procedures. Responsible for ensuring contractors / providers deliver to agreed standards. May manage project teams of both internal staff and external contractors / consultants Strong analytical skills to identify trends, conduct root cause analysis and drive continuous improvement initiatives. Experience of report writing and communications for a variety of audiences, demonstrating numeracy and literacy, and applying expert knowledge. Experience of presenting complex statistical data to a range of stakeholders in an accessible and actionable format, strong mathematical and analytical skills. Able to act as an ambassador for the Council demonstrating professionalism and setting an example by displaying an active commitment to a culture that embraces excellent customer service. Proven experience of budget planning and management Lead and develop an exceptional complaints and enquiries service, prioritising customer experience and ensuring compliance with the Housing Ombudsman?s Code. Design and implement a continuous service improvement framework, using all sources of resident insight data and sector good practice to deliver a programme of insight driven improvements, ensuring operational services are compliant with regulatory requirements. Implement mechanisms to identify systemic issues and emerging trends, identifying root causes of issues and working with service leaders to apply learning and implementing service improvements, improving the service from the customer perspective. Building a strong culture of ?resident first?, ensuring that residents are supported when making complaints and positive resolutions are reached. Plan and ensure service delivery within a complex / diverse service area. Control operational activities within the service area and ensure professional standards are delivered. Manage responses to complex professional or politically sensitive issues within the area of responsibility. Manage key relationships with delivery partners /providers /suppliers to commission / manage / evaluate / enhance appropriate service delivery / capacity within area of responsibility. Develops service plans to meet strategic business goals. Ensure compliance with all internal and external standards. Knowledge, Skills and Experience Experience of managing within a complex / high volume complaints handling environment or equivalent. In-depth understanding of complaints management frameworks and best practices. Experience of managing improvement projects, working to time, budget and quality in a large organisation. Experience of working within housing services. Experience of interpreting and applying complex legislation and or regulations to particular situations and the ability to engage in debate about these issues. A good understanding of the Housing Ombudsman?s Complaint Handling Code. Familiarity with relevant regulatory requirements and the ability to maintain
