Claims Operations AnalystApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR101384Job summaryThe Claims Operations Analyst role is primarily focused towards supporting the Claims department across all classes of business from an operational perspective. Reporting to the Head of Claims Operations and Delegated Authority, the role has a wide scope and aims to support the development and delivery of the Chaucer Claims Service.Main dutiesProvision of the following support services for the Claims Department: Assist with the re-engineering of key processes. Manage Claims work streams of new Chaucer Group initiatives. Responsible for the accuracy of Claims Department Procedure manuals and process maps. Regularly liaise with IT to ensure claims related IT projects/requests are on time/appropriate. Manage system testing when required. Assist with the design and implementation of statistical and narrative claims reports along with the establishment of performance measurement targets. General management of Coverholders and Third-Party Administrators with Claims Authority. Including loss funds/Vitesse, and Claims Bordereau processing/mapping. Management of External Expert panels and exception requests. Management of external Peer Review process Production of key regulatory reporting such as Conduct Risk and Solvency II. Management of outstanding Static and TBA claims records Responsible for the high-level organisation of external business partner contracts. Other ad hoc projects supporting claims department, including supporting claims data entry and settlement processing where required.Regulatory responsibilitiesTo provide guidance to Customers: On how to make and/or progress a claim; By supplying appropriate information to the Customer on any claim being handled; By endeavouring to achieve prompt agreement on settlement terms and paying valid claims in a timely manner once settlement terms have been agreed; Ensure that Customer Complaints are promptly identified, recorded and referred as appropriate ; and, By ensuring that the principles of Treating Customers Fairly are upheld by Agents and Service ProvidersOur requirementsTechnical skillsEssential Strong numerical skills Advanced understanding of Microsoft Excel Experience in an operational roleDesirable Familiarity with both Lloyd's and Lirma claims processes Capability to use central market systems e.g. ECF, IMR, DDMEducation & ExperienceEssential - Educated to A level standard with some experience working for a Lloyd's syndicate and/or Lirma Company or equivalentDesirable - Some experience of the delegated authority/bordereaux process from either a Claims or Underwriting perspective is desirable.Personal skills Excellent organisational skills Work as part of a team in a collaborative environment Adapt to a pressured environment with ability to multitask Self-motivated and proactive Excellent communication skills with the ability to liaise at all levels Capable of working to a timetable Thorough demonstration of careful attention to detail,Other responsibilities Participate and undertake applicable professional, technical and career development training (delivered internally and externally) to include attainment of associated qualifications where required. Where applicable ensure company, market and client related documentation is issued (internally and externally) accurately and on time Comply with external and internal regulatory and statutory policies, procedures and regulations. To operate as an effective team member by supporting colleagues and contributing in the delivery and achievement of overall team and business objectives. Liaise with relevant areas and groups within the business as appropriate for your role. To undertake any other duties that the company may reasonably request to be performed. These may be subject to periodic review and any updates and changes to be introduced after consultation with the person concerned. ABOUT US Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website. Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
Jul 23, 2026
Full time
Claims Operations AnalystApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR101384Job summaryThe Claims Operations Analyst role is primarily focused towards supporting the Claims department across all classes of business from an operational perspective. Reporting to the Head of Claims Operations and Delegated Authority, the role has a wide scope and aims to support the development and delivery of the Chaucer Claims Service.Main dutiesProvision of the following support services for the Claims Department: Assist with the re-engineering of key processes. Manage Claims work streams of new Chaucer Group initiatives. Responsible for the accuracy of Claims Department Procedure manuals and process maps. Regularly liaise with IT to ensure claims related IT projects/requests are on time/appropriate. Manage system testing when required. Assist with the design and implementation of statistical and narrative claims reports along with the establishment of performance measurement targets. General management of Coverholders and Third-Party Administrators with Claims Authority. Including loss funds/Vitesse, and Claims Bordereau processing/mapping. Management of External Expert panels and exception requests. Management of external Peer Review process Production of key regulatory reporting such as Conduct Risk and Solvency II. Management of outstanding Static and TBA claims records Responsible for the high-level organisation of external business partner contracts. Other ad hoc projects supporting claims department, including supporting claims data entry and settlement processing where required.Regulatory responsibilitiesTo provide guidance to Customers: On how to make and/or progress a claim; By supplying appropriate information to the Customer on any claim being handled; By endeavouring to achieve prompt agreement on settlement terms and paying valid claims in a timely manner once settlement terms have been agreed; Ensure that Customer Complaints are promptly identified, recorded and referred as appropriate ; and, By ensuring that the principles of Treating Customers Fairly are upheld by Agents and Service ProvidersOur requirementsTechnical skillsEssential Strong numerical skills Advanced understanding of Microsoft Excel Experience in an operational roleDesirable Familiarity with both Lloyd's and Lirma claims processes Capability to use central market systems e.g. ECF, IMR, DDMEducation & ExperienceEssential - Educated to A level standard with some experience working for a Lloyd's syndicate and/or Lirma Company or equivalentDesirable - Some experience of the delegated authority/bordereaux process from either a Claims or Underwriting perspective is desirable.Personal skills Excellent organisational skills Work as part of a team in a collaborative environment Adapt to a pressured environment with ability to multitask Self-motivated and proactive Excellent communication skills with the ability to liaise at all levels Capable of working to a timetable Thorough demonstration of careful attention to detail,Other responsibilities Participate and undertake applicable professional, technical and career development training (delivered internally and externally) to include attainment of associated qualifications where required. Where applicable ensure company, market and client related documentation is issued (internally and externally) accurately and on time Comply with external and internal regulatory and statutory policies, procedures and regulations. To operate as an effective team member by supporting colleagues and contributing in the delivery and achievement of overall team and business objectives. Liaise with relevant areas and groups within the business as appropriate for your role. To undertake any other duties that the company may reasonably request to be performed. These may be subject to periodic review and any updates and changes to be introduced after consultation with the person concerned. ABOUT US Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website. Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
Chaucer Syndicates Ltd. is seeking a Claims Operations Analyst to support the Claims department across all classes of business from an operational perspective. You will report to the Head of Claims Operations and Delegated Authority and contribute to developing the Chaucer Claims Service. Key duties include assisting with process re-engineering, managing work streams for group initiatives, and producing regulatory reports while coordinating with IT on related projects.
Jul 22, 2026
Full time
Chaucer Syndicates Ltd. is seeking a Claims Operations Analyst to support the Claims department across all classes of business from an operational perspective. You will report to the Head of Claims Operations and Delegated Authority and contribute to developing the Chaucer Claims Service. Key duties include assisting with process re-engineering, managing work streams for group initiatives, and producing regulatory reports while coordinating with IT on related projects.
Senior Class Underwriter - Transport Logistics LeadApplylocations: Londontime type: Full timeposted on: Posted 12 Days Agojob requisition id: JR101267 Job summary Work with Head of Marine:In taking the lead for developing strategy, producing Business Plan and Underwriting the Transport Logistics (TL) account for Chaucer and to manage, mentor and develop the TL underwriting team.To lead TL team strategy, client and broker distribution plan ensuring Chaucer attain global TL leadership position and 'go to' market of choice.Ownership for all aspects of underwriting and management of the Transport Logistics (TL) class with specific responsibility for driving growth through geographically diverse distribution and product business mix. Main duties Set, have ownership of and manage, alongside Head of Marine, Chaucer's strategy for TL business Develop long-term strategy for Chaucer's TL business across all business platforms and Chaucer hubs Produce and present Business Plans for agreement by Underwriting management Ensure the TL team underwrite in accordance with the Business Plans, Syndicate Guidelines & Compliance requirements Continuous Assessment and development of TL class Pricing Models. Ensure compliance with and maintenance of Syndicate Systems. Ensure compliance with Lloyd's regulations and Byelaws. Peer Review of risks as allocated under the Peer Review selection criteria and responsibility matrix as set out in the Underwriting Manual. Monitor & ensure the accuracy and upkeep of all written premium data on Charisma for all risks written within the area of responsibility. Maintain and develop relationships with Brokers to ensure good business flow of new and renewal business Maintain and develop relationships with Customers to aid business understanding, risk retention and target new business, including travel as may be required Maintain and develop market profile for Chaucer syndicate generally and TL class in particular Monitor results of the portfolio on an ongoing basis, including liaison with Claims Department. Report accordingly, as and when required Monitor TL Industry trends, including any loss trends Liaise with overseas offices to co-ordinate strategy and maintain good inter-office communication Monitor premium / pricing levels, aggregations and aggregation issues Ensure any Facultative Reinsurance is purchased in accordance with Chaucer guidelines and in conjunction with the Head of Marine Work with Head of Marine and Reinsurance Purchasing team on outwards Reinsurance programme, including meetings with Reinsurers and preparation of renewal submission(s) Regulatory responsibilitiesManage the relationships with Customers, Agents and Service Providers: Advise, assist and service customers on insurance and risk matters to promote customers' satisfaction Foster positive relationships with customers and attain an understanding of their needs Ensure that customer complaints are promptly identified, recorded and referred as appropriate Ensure that the principles of Treating Customers Fairly (TCF) are upheld by Agents and Service Providers Our requirements Relevant experience Essential Significant relevant marine experience reasonable levels of underwriting experience Experience of lead negotiating with brokers and liaising with clients Understanding of actuarial rating process Understanding of business planning process Technical skills Essential Microsoft Office: Word and Excel (Intermediate) Education & Experience Essential 5 GCSE's English and Maths grade "C" or above (or equivalent) 3 'A' Level passes (or equivalent) Lloyds Introductory Test ACII Strategic & Innovative Thinking Translates organisational vision through effective goal setting and strategic planning. Able to think creatively and innovatively Commercial Awareness Understanding of the way the business works and displays knowledge of the external market place, in order to drive the business forward. Translates Execution Striving to build key relationships and showing ownership of targets; focusing on results Resilience & Adaptability Demonstrates high personal resilience and ability to adapt to change. ABOUT US Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website. Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
Jul 15, 2026
Full time
Senior Class Underwriter - Transport Logistics LeadApplylocations: Londontime type: Full timeposted on: Posted 12 Days Agojob requisition id: JR101267 Job summary Work with Head of Marine:In taking the lead for developing strategy, producing Business Plan and Underwriting the Transport Logistics (TL) account for Chaucer and to manage, mentor and develop the TL underwriting team.To lead TL team strategy, client and broker distribution plan ensuring Chaucer attain global TL leadership position and 'go to' market of choice.Ownership for all aspects of underwriting and management of the Transport Logistics (TL) class with specific responsibility for driving growth through geographically diverse distribution and product business mix. Main duties Set, have ownership of and manage, alongside Head of Marine, Chaucer's strategy for TL business Develop long-term strategy for Chaucer's TL business across all business platforms and Chaucer hubs Produce and present Business Plans for agreement by Underwriting management Ensure the TL team underwrite in accordance with the Business Plans, Syndicate Guidelines & Compliance requirements Continuous Assessment and development of TL class Pricing Models. Ensure compliance with and maintenance of Syndicate Systems. Ensure compliance with Lloyd's regulations and Byelaws. Peer Review of risks as allocated under the Peer Review selection criteria and responsibility matrix as set out in the Underwriting Manual. Monitor & ensure the accuracy and upkeep of all written premium data on Charisma for all risks written within the area of responsibility. Maintain and develop relationships with Brokers to ensure good business flow of new and renewal business Maintain and develop relationships with Customers to aid business understanding, risk retention and target new business, including travel as may be required Maintain and develop market profile for Chaucer syndicate generally and TL class in particular Monitor results of the portfolio on an ongoing basis, including liaison with Claims Department. Report accordingly, as and when required Monitor TL Industry trends, including any loss trends Liaise with overseas offices to co-ordinate strategy and maintain good inter-office communication Monitor premium / pricing levels, aggregations and aggregation issues Ensure any Facultative Reinsurance is purchased in accordance with Chaucer guidelines and in conjunction with the Head of Marine Work with Head of Marine and Reinsurance Purchasing team on outwards Reinsurance programme, including meetings with Reinsurers and preparation of renewal submission(s) Regulatory responsibilitiesManage the relationships with Customers, Agents and Service Providers: Advise, assist and service customers on insurance and risk matters to promote customers' satisfaction Foster positive relationships with customers and attain an understanding of their needs Ensure that customer complaints are promptly identified, recorded and referred as appropriate Ensure that the principles of Treating Customers Fairly (TCF) are upheld by Agents and Service Providers Our requirements Relevant experience Essential Significant relevant marine experience reasonable levels of underwriting experience Experience of lead negotiating with brokers and liaising with clients Understanding of actuarial rating process Understanding of business planning process Technical skills Essential Microsoft Office: Word and Excel (Intermediate) Education & Experience Essential 5 GCSE's English and Maths grade "C" or above (or equivalent) 3 'A' Level passes (or equivalent) Lloyds Introductory Test ACII Strategic & Innovative Thinking Translates organisational vision through effective goal setting and strategic planning. Able to think creatively and innovatively Commercial Awareness Understanding of the way the business works and displays knowledge of the external market place, in order to drive the business forward. Translates Execution Striving to build key relationships and showing ownership of targets; focusing on results Resilience & Adaptability Demonstrates high personal resilience and ability to adapt to change. ABOUT US Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website. Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
Chaucer Syndicates Ltd. is seeking a Senior Class Underwriter to lead the Transport Logistics (TL) practice. You will work with the Head of Marine to craft strategy, build the business plan, and oversee underwriting and team development for Chaucer's TL book. You will drive growth through diverse distribution, manage pricing models, ensure Lloyd's compliance, and maintain strong broker and client relationships globally.
Jul 15, 2026
Full time
Chaucer Syndicates Ltd. is seeking a Senior Class Underwriter to lead the Transport Logistics (TL) practice. You will work with the Head of Marine to craft strategy, build the business plan, and oversee underwriting and team development for Chaucer's TL book. You will drive growth through diverse distribution, manage pricing models, ensure Lloyd's compliance, and maintain strong broker and client relationships globally.