Avenue Scotland

Our well established Fife based client, are looking for a Spanish speaking Customer Service Executive to join their team . Reporting into the Customer service Manager, you will provide an excellent service to clients/customers in a fast-paced environment. Duties will include : Cover a variety of primarily Spanish-speaking customers plus other designated accounts in other territories. (Note: this role will not be limited to Spanish speaking customers) Review and process customer orders, acknowledging orders within agreed timescales. Monitor customer orders on a daily, weekly, monthly basis through daily maintenance of an open order backlog and daily updates from Procurement and Planning Teams Liaise with the Finance team to resolve credit queries Process customer complaints acting as interface between customers and internal Teams to resolve. Maintain regular contact with relevant External Sales Teams to ensure they are kept updated of any issues / changes as required. Maintain customer database with customer specific delivery instructions, contact details and any other customer specific information to provide visibility to other members of the Customer Service Team. Contact customers frequently offering help and support and build relationships with customers. Provide lead time / delivery information / stock availability to customers on request. Release pricelists to customers in line with instructions from the Customer Service Supervisor / Customer Service Manager. Keep customers informed of any changes to services or products from Leviton Manufacturing UK Ltd as instructed by the Customer Service Supervisor / Customer Service Manager. Provide temporary cover for other accounts during holiday periods/ absence within the Customer Service Team. To be suitable for this challenging and rewarding role you must have the following key skills and experience: Must be fluent in Spanish ( oral and written) as a large part of the role will involve communication direct with customers by phone and email. Proven customer service experience in an office related environment Ideally experience working in the manufacturing industry Excellent IT skills including MS office and advanced Excel Excellent oral and written communication skills Strong organisational and planning skills Ability to work to tight deadlines Self-motivated and flexible You will receive a competitive salary + excellent benefits. This role is full-time Mon - Frid office based but may be flexible to work hybrid 2 days a week once training is completed. Please send CV and application for consideration ASAP. INDPERM

Customer Service Lead An established infrastructure and utilities business based in West Lothian is creating a new opportunity for an experienced Customer Service Lead to join them and shape the entire customer service function from the ground up. This is a brand new role within the organisation. There is currently no formal Customer Service department in place. You'll be given full autonomy to design and deliver a customer service strategy that supports business growth, meets regulatory requirements, and delivers an excellent experience to both B2B and end customers. You'll be starting with the fundamentals, mapping the customer journey, building reporting and data dashboards, selecting and implementing systems, and designing processes, with a view to ultimately building and leading a small, high-performing customer service team. Key Responsibilities: Lead the creation of a brand new customer service function, reporting into the senior leadership team. Design and implement customer service processes, systems and best practices from scratch. Work with operational teams to understand current customer touch points and identify areas for improvement. Set up reporting structures and customer data tracking to ensure full visibility of service levels and customer satisfaction. Build and manage customer feedback loops to inform service development and continuous improvement. Over time, recruit and lead a growing customer service team in line with business needs. Act as the voice of the customer internally, helping to shape strategy and operational decision-making. Ensure compliance with relevant customer standards and regulations across all areas of service delivery. Essential Experience: Proven experience in setting up or transforming a customer service or customer experience function, ideally within a complex or regulated industry (utilities, infrastructure, construction, manufacturing or similar). A passion for delivering brilliant customer outcomes and a pragmatic, hands-on approach to getting things done. Strong understanding of customer service systems, tools, and reporting best practices. Excellent leadership and stakeholder engagement skills - able to bring people with you on the journey. Comfortable working autonomously and taking ownership of your area. Experience with change management and process improvement is highly desirable. Please apply or contact Millie on (phone number removed) for more information! INDPERM

Our well established Fife based client are looking for an experienced QHSE Manager to join their business leading all site QHSE activities. Reporting into the site Operations Director, you will be responsible for overseeing all aspects of quality, health, safety, environment and facility management functions within the Dunfermline site, ensuring compliance with regulatory requirements and company policies, promoting a culture of safety and environmental responsibility, and driving continuous improvement in QHS&E performance. You will be pragmatic with strong organisational skills, and lead with integrity and professionalism with a strong commitment to creating a culture of quality. To be suitable for this pivotal role you will have the following qualifications and experience: HSE degree (or equivalent) and/or professional certifications Experience from companies that are subjected to ISO 9001, ISO 14001, ISO 45001, ISO 27001 certifications Minimum 5 years management experience working in a Quality, Health, Safety, Environment and Security role Member of IOSH and IEMA Experience in managing teams/others Demonstrated experience in influencing managers and taking a stand when the situation demands it Good communication skills both verbal and written Experience in dealing with internal and external customers Ability to work with our ERP system and other IT software packages such as Word, Excel & Outlook You will be offered a salary of up to 70k (DOE, may be flexible for the right person) + excellent benefits package including a company bonus. This will be a 2 year contract initially. If you are committed to a long term opportunity then please send your CV and application ASAP for consideration. INDPERM

Full Time Permanent Upto 30-45k + OTE In office & field based Our client is seeking a driven and commercially focused Business Development Executive to support and accelerate revenue growth across hospitality, sponsorship, and partnership opportunities. This is a hands-on sales role suited to someone who thrives on building relationships, generating leads, and converting opportunities into revenue. The role combines proactive outbound sales activity with face-to-face selling at events, offering a varied and performance-driven opportunity for the right individual. Key Responsibilities Sales & Revenue Generation Proactively generate new business through field sales, outbound calls, emails, LinkedIn outreach, and in-person networking. Sell a range of commercial offerings including hospitality packages, sponsorships, and partnership opportunities. Manage the full sales cycle from initial contact through to close and ongoing account management. Work towards individual and team revenue targets, with commission linked to performance. Relationship Management Build and maintain strong relationships with new and existing business clients. Act as a key point of contact for commercial partners, ensuring a high-quality and professional experience. Identify opportunities to upsell and cross-sell additional commercial offerings. Events & On-Site Activity Represent the organisation at commercial events, networking functions, and client engagements. Support the delivery of events and commercial activations, with occasional Saturday working, supported by time off in lieu during the week. Organisation & Follow-Up Maintain accurate records of leads, opportunities, and follow-ups using CRM or internal systems. Ensure consistent and timely follow-up on all sales activity to maximise conversion rates. Work alongside another team member handling lower-level sales activity to support overall commercial performance. Collaboration & Reporting Work closely with senior leadership and marketing colleagues to align sales activity with wider commercial initiatives. Provide regular updates on pipeline activity, forecasts, and sales performance. Essential Experience We're looking for someone who: Has proven business development or sales experience, ideally within hospitality, events, partnerships, or a similar commercial environment. Is highly motivated by sales targets and revenue generation. Is confident selling both over the phone and face-to-face. Is organised, persistent, and strong at follow-up. Enjoys relationship-building but has a clear drive for closing business. Is comfortable working flexibly when required, including occasional Saturdays. Has strong communication skills and a professional, confident presence. Benefits Competitive base salary with commission linked to targets and event performance. Opportunity to progress within a growing commercial function. A varied role combining office-based sales, field activity, and live client engagement. For more information contact Millie on (phone number removed) or INDPERM

We are seeking a highly organised and detail-oriented Information Manager to join our clients' team in Fife. This pivotal role involves managing the flow of information across the organisation, ensuring data is accurate, secure, accessible, and compliant with relevant regulations. You will oversee the development, implementation, and maintenance of information systems, supporting teams to work efficiently and make informed decisions based on reliable data. Key Responsibilities (Information Management): Lead the management and governance of information systems and databases. Develop and maintain policies for data integrity, classification, and security. Work cross-functionally to optimise document and information workflows, including integration of digital processes Support reporting and analysis by ensuring data is well-structured and accessible. Oversee version control, metadata standards, and archiving procedures. Train and support staff in best practices for data and information management. Control/organise project documentation such as creation of physical and digital project files Manage the processes around documentation within the organisation, including QA/QC documents from manufacture and installation Maintain confidentiality around sensitive documentation Ability to review BIM protocols and implement project documentation to conform with required standards Key Responsibilities (Document Control): Demonstrate knowledge and understanding of document control processes and identify areas for improvement Manage and oversee document control team to lead information management within the company Supporting and advising the document control team, setting objectives, offering support and development Work with document control team to prepare and issue operation and maintenance manuals at project completion Key Responsibilities (Data Management): Introduce data capture tools to monitor and report to Senior Management on: Carbon emissions Training requirements Quality control Work with Senior Management to integrate tools for full digitalisation of systems/procedures Essential Skills & Experience: Proven experience in an information management or data governance role. Strong knowledge of information systems, databases, and digital tools. Excellent organisational and communication skills. High attention to detail with a proactive approach to problem-solving. Ability to manage multiple priorities and projects effectively. Desirable: Experience with document control platforms such as SharePoint, Viewpoint, BIM360 etc Previous experience working in manufacturing and construction environment What We Offer: A collaborative and supportive working environment. Opportunities for professional development and career growth. Flexible working arrangements. Generous holiday allowance of 25 days annual leave and 8 statutory days Company benefits: Contributory Pension Scheme Death in Service Benefit 3x Salary Option to opt into Private Medical Insurance The client provides equal employment opportunities to everyone regardless of their age, disability, gender/gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion or belief, sex, or sexual orientation. The client' Equal Opportunities policy reinforces our commitment to the creation and maintenance of a diverse workplace where our workforce will be truly representative of all sections of society, and each employee feels respected and able to give of their best. Please contact Millie at Avenue for more information - (phone number removed) INDPERM

We are seeking a highly organised and detail-oriented Document Controller to join our clients' team in Fife. This pivotal role involves managing the flow of information across the organisation, ensuring data is accurate, secure, accessible, and compliant with relevant regulations. You will oversee the development, implementation, and maintenance of information systems, supporting teams to work efficiently and make informed decisions based on reliable data. Key Responsibilities (Information Management): Lead the management and governance of information systems and databases. Develop and maintain policies for data integrity, classification, and security. Work cross-functionally to optimise document and information workflows, including integration of digital processes Support reporting and analysis by ensuring data is well-structured and accessible. Oversee version control, metadata standards, and archiving procedures. Train and support staff in best practices for data and information management. Control/organise project documentation such as creation of physical and digital project files Manage the processes around documentation within the organisation, including QA/QC documents from manufacture and installation Maintain confidentiality around sensitive documentation Ability to review BIM protocols and implement project documentation to conform with required standards Key Responsibilities (Document Control): Demonstrate knowledge and understanding of document control processes and identify areas for improvement Manage and oversee document control team to lead information management within the company Supporting and advising the document control team, setting objectives, offering support and development Work with document control team to prepare and issue operation and maintenance manuals at project completion Key Responsibilities (Data Management): Introduce data capture tools to monitor and report to Senior Management on: Carbon emissions Training requirements Quality control Work with Senior Management to integrate tools for full digitalisation of systems/procedures Essential Skills & Experience: Proven experience in an information management or data governance role. Strong knowledge of information systems, databases, and digital tools. Excellent organisational and communication skills. High attention to detail with a proactive approach to problem-solving. Ability to manage multiple priorities and projects effectively. Desirable: Experience with document control platforms such as SharePoint, Viewpoint, BIM360 etc Previous experience working in manufacturing and construction environment What We Offer: A collaborative and supportive working environment. Opportunities for professional development and career growth. Flexible working arrangements. Generous holiday allowance of 25 days annual leave and 8 statutory days Company benefits: Contributory Pension Scheme Death in Service Benefit 3x Salary Option to opt into Private Medical Insurance The client provides equal employment opportunities to everyone regardless of their age, disability, gender/gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion or belief, sex, or sexual orientation. The client' Equal Opportunities policy reinforces our commitment to the creation and maintenance of a diverse workplace where our workforce will be truly representative of all sections of society, and each employee feels respected and able to give of their best. Please contact Millie at Avenue for more information - (phone number removed) INDPERM

Overview: We're recruiting for a Temporary Finance Administrator to support a small accounts function based in Dunfermline. Key Responsibilities: Process purchase invoices and expenses using Xero Match, code and input financial data accurately Reconcile accounts and assist with payment runs Provide general admin support to maintain accurate records Requirements: Proven experience in a finance admin role Confident Xero user Strong attention to detail and ability to work independently Please apply with an up to date CV or contact Millie on (phone number removed) for more information. INDTEMP

Our well established Civils Construction client require 2 x Groundwork squads for a large Alloa based project. Individual candidates will be considered as well ! Excellent rates for the right experience ! All relevant tickets/certificates required! Please send CV and application for consideration asap. INDTEMP