Santam Insurance

Stay safe online.Now more than ever it's important to be cybersafe. See Santam's tips to help you stay safe online. Learn more. This career opportunity is available at Non-Motor department and the successful incumbent will be based in Newcastle, Kwa-Zulu Natal WHAT WILL YOU DO? Receiving instruction from Claims Service Consultant (appraisal notes & docs). Checking completion and correctness of document and policy conditions. Planning routes for claims, make arrangements and contact client. Identifying what is required and outstanding from client. Deciding on what must be investigated and whether specialist expertise is required e.g. builder, engineer. Assessing risk to provide recommendations to underwriting. Appointing specialist resources if required. Interacting with the police, weather bureau etc. to assess merit. Comparing information collected to the policy requirements and claim details presented. Determining equivalent replacement and determine risk. Deciding and negotiating on replacement/cash/claims card. Authorizing repairs/cash settlement. Writing Claims Report and updating the central claims file. Handle and resolve clients/brokers complaints in a timely and fair manner. Managing relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters); and ensuring effective and continuous communication with all stakeholders. WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE? Receiving instruction from Claims Service Consultant (appraisal notes & docs). Checking completion and correctness of document and policy conditions. Planning routes for claims, make arrangements and contact client. Identifying what is required and outstanding from client. Deciding on what must be investigated and whether specialist expertise is required e.g. builder, engineer. Assessing risk to provide recommendations to underwriting. Appointing specialist resources if required. Interacting with the police, weather bureau etc. to assess merit. Comparing information collected to the policy requirements and claim details presented. Determining equivalent replacement and determine risk. Deciding and negotiating on replacement/cash/claims card. Authorizing repairs/cash settlement. Writing Claims Report and updating the central claims file. Handle and resolve clients/brokers complaints in a timely and fair manner. Managing relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters); and ensuring effective and continuous communication with all stakeholders. QUALIFICATIONS AND EXPERIENCE Matric (Grade 12) with Mathematics Short-term insurance qualification (NQF4) plus completed Digital Non-motor Assessors Skills Programme Certified Fraud Examiner qualification advantageous Five (5) years' or more relevant experience at digital non-motor level (full spectrum), field assessing experience advantageous Seven (7) or more years' relevant claims assessment experience (non-motor) (full spectrum) KNOWLEDGE AND SKILLS All relevant product training completed Familiar with IM external systems Must have experience in adjusting process, assessor reporting tools, building terminology, repair estimation on building damage, indemnity issues, non-standard roofing e.g. thatching, floor coverings, gyproc, building repair calculator and advanced electronic equipment Ability to do investigations on buildings, its contents and fire WHO WE ARE: Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia. With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions-including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover-we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting. People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. Take the next step in your career-apply now and be part of a company that's shaping the future of insurance. This is Freedom! Recruitment Process Step 1: Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Step 2: Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role. Step 3: Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Step 4: Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Step 5: We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Step 6: Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials. Step 7: Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Step 8: You made it. Here we ensure we receive all your documents to get you onto our payroll system. TIPS & TRICKS Getting ready for your interview There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here. Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.