Hard Rock Hotel Cancun

VP, Cafe OperationsApplylocations: London Corporate Officetime type: Full timeposted on: Posted Todayjob requisition id: R6847Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: Job Description: The Vice President of UK & Europe Cafe Operations is responsible for the overall operational leadership, financial performance, strategic execution, and brand excellence across the Hard Rock Cafe portfolio throughout the UK & Europe region.This role serves as the senior operational leader for the region and is accountable for driving revenue growth, EBITDA performance, operational consistency, guest satisfaction, talent development, and long-term business sustainability across all company-owned cafe operations.The Vice President will lead and develop multi-level operational teams including Area Vice Presidents, Directors of Operations, Regional Leaders, and cross-functional business partners while fostering a culture of accountability, urgency, continuous improvement, and operational excellence.This position requires a highly strategic, commercially driven, and hands-on leader capable of balancing operational execution with long-term business transformation and growth initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES OPERATIONAL LEADERSHIP & EXECUTION Provide strategic and operational leadership for all UK & Europe Cafe operations. Ensure flawless execution of Hard Rock operational standards across food, beverage, retail, entertainment, atmosphere, cleanliness, hospitality, and guest engagement. Drive operational consistency and execution excellence across all cafes within the region. Establish and communicate clear operational priorities, performance expectations, and accountability standards. Lead operational reviews and business performance discussions with Area Vice Presidents, Directors, and operational leadership teams. Identify operational opportunities and implement strategic action plans to improve performance, efficiency, profitability, and guest experience. Ensure operational readiness and excellence for all key brand initiatives, seasonal activations, events, and business-driving programs. Oversee execution and operational support for new cafe openings, renovations, relocations, and strategic projects. FINANCIAL & COMMERCIAL ACCOUNTABILITY Maintain direct accountability for achieving regional financial targets including revenue, EBITDA, labor productivity, operational margins, and cost controls. Drive commercial performance through strategic focus on: + Revenue growth + Retail mix optimization + Beverage and alcohol mix growth + Banquet & Event sales + Guest traffic and conversion + Average guest spend + Margin improvement initiatives Lead regional forecasting, budgeting, and annual operating plan processes. Analyze operational and financial performance metrics to identify trends, risks, and growth opportunities. Partner closely with Finance leadership to ensure accurate forecasting, reporting, compliance, and operational discipline. Develop and execute action plans to improve underperforming markets, cafes, and operational segments. GUEST EXPERIENCE & BRAND EXCELLENCE Champion guest satisfaction and ensure the consistent delivery of world-class hospitality experiences. Utilize guest feedback platforms, operational data, reputation management tools, and business analytics to drive continuous improvement. Ensure regional compliance with all Hard Rock brand standards and guest experience expectations. Drive accountability around guest sentiment, service recovery, and operational follow-through. Lead operational strategies that strengthen brand perception, guest loyalty, and market positioning. LEADERSHIP, PEOPLE & CULTURE Build, lead, coach, and develop high-performing operational leadership teams. Create a culture rooted in accountability, collaboration, execution, ownership mentality, and continuous improvement. Identify and develop future leaders through mentorship, succession planning, and talent development initiatives. Conduct regular performance evaluations, development planning, and leadership coaching sessions. Ensure alignment with Hard Rock values, leadership behaviors, and cultural expectations. Foster high morale, strong employee engagement, and operational stability throughout the region. Drive talent acquisition, leadership development, and retention strategies for key operational positions. STRATEGIC BUSINESS LEADERSHIP Develop and execute strategic operational plans that position Hard Rock for sustainable growth and long-term profitability throughout the UK & Europe region. Partner cross-functionally with Marketing, Retail, Finance, HR, Legal, Facilities, Development, Franchise, and Business Development teams to execute key company initiatives. Support regional business transformation efforts focused on operational improvement, profitability optimization, and long-term asset performance. Evaluate market trends, competitive positioning, and emerging business opportunities to strengthen regional performance. Support real estate and landlord partnership strategies that improve operational viability and long-term business outcomes. COMPLIANCE, RISK & GOVERNANCE Ensure operational compliance with all company policies, procedures, brand standards, and regulatory requirements. Partner with Legal and Human Resources teams on operational risk management, employee relations matters, and compliance initiatives. Oversee execution of operational compliance programs and ensure adherence to industry regulations and company standards. Support brand protection initiatives and operational de-branding processes where required. COMMUNICATION & EXECUTIVE LEADERSHIP Serve as a senior operational representative for the UK & Europe region across executive meetings, ownership discussions, leadership forums, and company initiatives. Prepare and present operational performance updates, strategic business reviews, and executive summaries to senior leadership. Lead regular business review meetings with operational leadership teams focused on performance, accountability, and execution. Represent Hard Rock professionally within the hospitality industry, business community, ownership groups, and strategic partnerships. QUALIFICATIONS Experience & Leadership Requirements Proven progressive leadership experience within hospitality, restaurant, retail, entertainment, or multi-unit operations. Proven success leading large-scale multi-unit operations across international markets. Strong financial and commercial acumen with demonstrated success driving revenue growth and EBITDA performance. Experience managing complex operational structures across multiple countries and cultures. Strong understanding of hospitality operations, guest experience management, and brand execution. Demonstrated ability to lead organizational change, operational transformation, and business improvement initiatives. Experience developing high-performing teams and leadership succession pipelines. Ability to influence cross-functional stakeholders and drive alignment across diverse business groups. Strong strategic planning, organizational, analytical, and decision-making capabilities. Exceptional communication, leadership, and interpersonal skills. Ability to travel extensively throughout the UK & Europe region. Bachelor's Degree required; advanced degree preferred. Fluency in English required; additional languages preferred. CORE LEADERSHIP COMPETENCIES Strategic Leadership Operational Excellence Financial Accountability Commercial Mindset Talent Development Guest Experience Focus Change Leadership Cross-Functional Collaboration Decision Making Problem Solving Communication & Influence Accountability & Execution WORK ENVIRONMENT Duties and responsibilities are primarily performed in professional office and hospitality operating environments. The role requires extensive travel and frequent presence within active restaurant and entertainment operations. PHYSICAL DEMANDS Employes are expected to perform the job functions with reasonable accommodation DISCLAIMER This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Management reserves the right to revise or amend responsibilities as business needs evolve.

Retail ManagerApplylocations: Hard Rock Cafe Piccadilly Circus London United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R9004Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: Job Description: The Retail Manager is responsible for retail operations while ensuring that the business is maximizing its potential, producing financial results as well as the development and retention of human capital.Functions People - To provide a positive "employee life cycle" for all staff members during their tenure with Hard Rock. Guest Experience - To provide an authentic experience that "rocks" for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service. Profit - To operate a financially profitable retail business operation. Sales - To grow the business by using innovative sales and marketing concepts. Coordinate operations between departments. Teach/coach and document employees who fail to meet standards to maintain a high quality workforce. Present a professional image to employees, guests, clients, owners and investors. Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business. Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits. Develop and maintain positive relationships within the business and social community. Spearhead philanthropic initiatives. Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations. Maintain low staff turnover rate and high morale. Operate ethically to protect the image of Hard Rock. Utilize programs designed to help Save the Planet.This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.EXPERIENCE, EDUCATION, AND CERTIFICATIONS Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital. Proven track record of making high quality decisions and the ability to make complex decisions. Applicable standard of education is required.SKILLS Strong leadership behaviors coupled with the technical skill set to drive the business toward success. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Multiple language abilities a plus, fluency in English required.PHYSICAL DEMANDS Managers are expected to be able to perform the job functions with reasonable accommodation. Pre-Employment Process: Employment with Hard Rock International requires the successful completion of the pre-employment process; to include two satisfactory reference checks. Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Hard Rock Cafe Piccadilly Circus London is seeking a Retail Manager to lead retail operations and ensure exceptional guest experiences. The role involves maximizing business potential, managing inventory, and developing team members. The ideal candidate should have a proven track record in a fast-paced environment, strong leadership skills, and the ability to make sound business decisions. The position emphasizes employee well-being and community relationships, with a focus on innovative sales strategies.

Supervisor, Retail page is loaded Supervisor, RetailApplylocations: Hard Rock Cafe London United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R8204Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: Job Description: RETAIL SALES ASSOCIATEThe Retail Sales Associate (RSA) is the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).Basic functions of the Retail Sales Associate include: Greeting guests Answering questions - accurately and politely Answering the phone Making proficient sales transactions - using a point-of-sale system Handling cash and other forms of payment Maintaining proper cash drawer balances Directing guests to areas/restrooms Demonstrating impeccable product knowledge Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases) Maintaining a clean and organized store Maintaining proper product stock levels - through retail pulls & inventories Displaying Retail product - through HRC's visual display standards Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc Assuring the complete satisfaction of each and every guest Creating memorable experiences Entertaining guests to create "Raving Fans"Job Requirements include: Performing duties which require bending, reaching, lifting and standing fro long period of time. Maintaining a well-groomed appearance ("having a plan") Following all uniform guidelines Practicing all safety & sanitation standards Recycling products, where possible Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests Maintaining HRC's 5 core Values and Mission StatementYour Cafe may cross-train the Retail Sales Associates with the restaurant Hosts. Please see the Host job description.

Hard Rock Hotel Cancun is seeking a Supervisor for the Retail department in London. The role focuses on providing exceptional customer service while managing sales transactions and maintaining a well-organized store. The ideal candidate should possess strong sales techniques, expertise in customer engagement, and a well-groomed appearance. Benefits include a comprehensive package aimed at supporting team member well-being.