Go-Outdoors

GO Outdoors in Warrington is seeking a Department Manager to drive your department's performance and contribute to store success. You will lead from the front, motivate your team alongside the Store Manager, and ensure every shift delivers strong results. You'll inspire colleagues to excel, uphold high standards, and move the store toward ambitious sales targets and operational excellence. Confident leadership and commercial awareness are essential to elevate the team and drive store success.

Role Overview As a Department Manager at GO Outdoors, you are a key driver of your department's success and contribute to the overall performance of the store. You lead from the front - motivating your team, driving performance alongside the Store Manager, and ensuring every shift delivers strong results. You help inspire your colleagues to excel, uphold high standards, and move the store toward ambitious sales targets and operational excellence. This role is all about confident leadership, strong commercial awareness, and the ability to elevate your team so the store achieves success together. Key Responsibilities Support the Store Manager with daily store operations to help achieve sales targets and core KPIs. Lead and guide colleagues on the shop floor, allocating tasks, supporting service delivery, and maintaining GO Outdoors standards throughout the day. Take ownership of your department, ensuring it is commercially strong, well presented, and aligned to store priorities. Assist with coaching and development, offering real-time feedback and reinforcing expectations set by the Store Manager. Maintain GO Outdoors' high presentation and operational standards, including availability, pricing accuracy, tidy displays, and a safe environment. Carry out core operational duties such as cash handling support, till checks, delivery processing, stock audits, and opening/closing routines - escalating issues appropriately. Skills & Experience Required Previous experience in a retail management or supervisory role, such as Department Manager, Assistant Store Manager or Supervisor, demonstrating readiness to support leadership. Strong leadership skills with the ability to guide, develop, and motivate staff while reinforcing store priorities. Confidence in interpreting KPI and sales data to support commercial decision-making and shift focus. Excellent communication and interpersonal skills, supporting colleagues and ensuring professional customer interactions. Proven success driving sales performance and contributing to KPI achievement in a retail environment. Desirable Attributes Passion for retail and the outdoors, with an enthusiasm for representing the GO Outdoors brand. Professional, proactive leader with a solutions-driven mindset. Hands on and committed to leading by example in all areas of the store. Resilient, adaptable, and able to remain composed under pressure. Customer focused, with a strong commitment to delivering a great in store experience. What We Offer We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues - regardless of background, identity, or lived experience - can thrive and contribute meaningfully. As part of our successful and continually evolving company, you'll be encouraged to embrace our core values: putting people first, staying connected to our customers, and delivering operational excellence. We are always exploring new opportunities for growth and welcome individuals who are passionate about making a positive impact every day. We know our employees work tirelessly to make GO Outdoors the success it is today and, in return, we offer some great benefits: Incremental Holiday Allowance Staff Discount on qualifying purchases across Group retail stores and online Exclusive Colleague Bike Discount scheme Discounted Gym membership Personal development opportunities to learn and develop at work Access to Apprenticeships and accredited qualifications

Role overview: Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues. Responsibilities: Support the Store Manager lead and motivate a high performing, highly engaged team. Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations. Develop store teams through internal development programme to support future talent and career pathways to help us grow our business. Uphold a store that is safe and compliant operating environment for all colleagues and customers. Deliver our financial results in line with or in excess of company targets. Support other retail management duties where required. Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high customer metric score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget Skills and Experience: Great coaching, mentoring and team building skills that drives team performance. Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills. At least 2 years management experience, preferably in a similar format of retail. Experience of effectively prioritising and delegating workload to achieve team goals and objectives. A proven record of successfully promoting and growing a brand or service in the local community. A passion for customer service and a proven record of delivering excellence in this area. Be able to demonstrate the ability to improve store performance & standards through effective planning. Robust working knowledge of retail KPI's and the proven ability to control costs, increase sales and improve the customer experience. Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities. Leads with a plan/do/review mindset. Confident and clear decision maker. Communicates in a way that inspires and engages. Strives to be better. Resilient and positive attitude even under pressure. Takes personal responsibility. Lives and breathes our values. Passionate about developing teams. Committed to two-way, clear, and honest feedback. Builds great relationships Benefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Discretionary bonus schemes Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Discounted Gym memberships at JD Gyms Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change Incremental Holiday Allowance

GO Outdoors is seeking an experienced retail manager to lead a store team in Thurrock. You will coach, develop and motivate staff to deliver exceptional customer service and achieve sales targets. The role requires strong leadership, planning, and cost control to grow the business while maintaining a safe environment for customers and colleagues. You will oversee hiring, onboarding, and training, drive KPI performance, and coordinate scheduling and daily operations to ensure smooth store