Planet A

Planet A is seeking a Senior Product Manager in Greater London to lead supply chain data strategy and develop digital twin capabilities. This pivotal role will enhance the Mondra platform by unlocking additional value from existing data and identifying new opportunities. The ideal candidate has a strong background in data-intensive products and excels in product management, ensuring a significant impact on the food system's transparency and efficiency.

Mondra is a high-growth tech start-up that is delivering a cutting-edge food system environmental insights platform to accelerate the planet's progress to NetZero carbon emissions. Following a successful Series A fundraising round, we are scaling up rapidly and preparing for significant growth in user numbers. Role Overview We are seeking a commercially aware and technically skilled Pre-Sales Technical Architect to support our sales team in scoping, designing, and communicating integration & data sourcing solutions for prospective clients. This role is pivotal in translating client data landscapes into feasible technical solutions for onboarding, ensuring alignment with Mondra's platform capabilities, and supporting a smooth handover to delivery and engineering teams. You will work closely with sales, product, and technical stakeholders to define how client data will be sourced, validated, and integrated into Mondra, leveraging where possible our existing Import and Export APIs and identifying where custom API development may be required for fulfil Mondra's data requirements. You will also contribute to the client contracting process, ensuring technical commitments are clearly defined and achievable, as well as handing over requirements for execution to our Operational teams. Responsibilities Partner with sales to understand client needs and translate them into technical requirements. Lead technical discovery sessions with prospective clients to assess data sources, integration feasibility, and solution fit. Define how client data will be onboarded into Mondra, including mapping data sources, transformation logic, and validation processes. Identify the client's BI requirements, and define data export strategies (preferably via existing Mondra API). Identify the authentication/authorisation capabilities of the client, and promote the integration with Mondra's Identity Provider via Single Sign On. Leverage Mondra's existing Input and Export APIs and identify where custom API work may be needed. Provide technical input into Statements of Work (SOWs), integration schedules, and service descriptions. Ensure all technical aspects of the solution are clearly documented and aligned with delivery capabilities. Collaborate with internal teams (sales, product, engineering, delivery) and client stakeholders to ensure clarity and alignment. Support client workshops, demos, and RFP responses with technical expertise. Prepare detailed handover documentation for delivery and engineering teams, including architecture diagrams, data flow specifications, and integration requirements. Provide insights from client engagements to inform product development and improve integration workflows. Skills Experience in a technical pre-sales, solution architecture, or sales engineering role within a SaaS environment. Strong understanding of API design, data integration, and enterprise data systems. Experience with API documentation, testing, and integration support. Excellent communication and presentation skills, with the ability to simplify complex technical concepts. Experience contributing to client contracts and technical documentation. Understanding of data governance and compliance requirements. Knowledge of supply chain data structures and PLM systems highly desirable. Experience with data mapping and ETL processes. Proficiency in data analysis and ability to assess data quality and completeness. Personal attributes and qualities Client-focused mindset with strong relationship-building capabilities. Self-motivated with ability to manage multiple client engagements simultaneously. Detail-oriented approach to data quality and integration requirements. Proactively identifies integration challenges and proposes practical, scalable solutions that align with Mondra's platform capabilities. Adaptable and quick to learn new technical concepts and business domains. Takes ownership of technical commitments made during the sales cycle and ensures a smooth transition to delivery teams with full transparency. Technical skills Experience in a technical pre-sales, solution architecture, or sales engineering role within a SaaS environment for large enterprise clients. Familiarity with RESTful APIs, JSON/XML, authentication protocols (OAuth, SAML), and cloud platforms (AWS, Azure, GCP). Understanding of cloud data platforms (Azure experience preferred). Familiarity with version control systems and technical documentation tools.

Customer Success Manager Mondra is a high-growth tech start-up that is delivering a food system environmental insights platform to accelerate the planet's progress to NetZero carbon emissions. The Customer Success Manager (CSM) will play a pivotal role in building and nurturing long term relationships with customers. The CSM is responsible for ensuring customers achieve their desired outcomes by utilizing our solutions, driving account growth, retention, and engagement. This role focuses on post sale activities such as onboarding, training, adoption, and fostering strategic partnerships with customers. Responsibilities Customer Portfolio Management: Lead client onboarding processes, ensuring data integration, training, and adoption of Mondra's platform to deliver time to value. Own a portfolio of key accounts, driving customer satisfaction and product adoption. Develop long term partnerships with clients to help them achieve their business objectives. Revenue Uplift: Proactively manage accounts to increase revenue by identifying upsell or cross sell opportunities within the existing customer base. Work towards quarterly revenue growth targets, reviewed regularly with management. New Opportunities: Identify and present new business opportunities that can be accepted by the sales team. Collaborate closely with the sales team to ensure smooth handoffs and support on new initiatives. Quarterly objectives will be reviewed and adjusted in alignment with management. Churn Reduction: Manage contract renewals as a proactive process, ensuring alignment on value delivered and supporting negotiation of uplifts or scope changes. Monitor customer accounts to mitigate the risk of churn. Focus on maintaining a low churn rate, with regular reviews of retention strategies in collaboration with management. Customer Health: Regularly assess and monitor the health of customer accounts using internal metrics. Ensure customers are satisfied, engaged, and achieving their goals with our solution, with customer health scores reviewed quarterly. Strategic Outputs: Partner closely with internal science, data, and product teams to deliver client outcomes and shape product development. Drive strategic initiatives such as co authoring case studies, white papers, and joint events to demonstrate customer success stories. Work with the product and customer success teams to align on quarterly strategic output goals, reviewed with management. Skills Strong project management, stakeholder engagement, and knowledge of sustainability, ESG, and food supply chains preferred. 4+ years of account management, account execution, or other relevant commercial experience in target driven roles. Proven experience working in fast paced, start up, or scale up technology companies. Track record of selling complex technical solutions into large, enterprise organisations. Personal attributes and qualities Understanding of SaaS and Data Driven technologies. Desire to learn and be adaptable to change. Proactive approach. Solutions oriented, self performer, able to work without day to day supervision. C1 English language skills; fluency in additional European languages is beneficial. Technical skills Microsoft Office with advanced knowledge of Excel, PowerPoint and Word. Hubspot CRM experience preferrable.

Mondra is a high-growth tech start-up that is delivering a cutting-edge food system environmental insights platform to accelerate the planet's progress to NetZero carbon emissions. Following a successful Series A fundraising round, we are scaling up rapidly and preparing for significant growth in user numbers. Role Overview We are seeking a commercially aware and technically skilled Pre-Sales Technical Architect to support our sales team in scoping, designing, and communicating integration & data sourcing solutions for prospective clients. This role is pivotal in translating client data landscapes into feasible technical solutions for onboarding, ensuring alignment with Mondra's platform capabilities, and supporting a smooth handover to delivery and engineering teams. You will work closely with sales, product, and technical stakeholders to define how client data will be sourced, validated, and integrated into Mondra, leveraging where possible our existing Import and Export APIs and identifying where custom API development may be required for fulfil Mondra's data requirements. You will also contribute to the client contracting process, ensuring technical commitments are clearly defined and achievable, as well as handing over requirements for execution to our Operational teams. Responsibilities Partner with sales to understand client needs and translate them into technical requirements. Lead technical discovery sessions with prospective clients to assess data sources, integration feasibility, and solution fit. Define how client data will be onboarded into Mondra, including mapping data sources, transformation logic, and validation processes. Identify the client's BI requirements, and define data export strategies (preferably via existing Mondra API). Identify the authentication/authorisation capabilities of the client, and promote the integration with Mondra's Identity Provider via Single Sign On. Leverage Mondra's existing Input and Export APIs and identify where custom API work may be needed. Provide technical input into Statements of Work (SOWs), integration schedules, and service descriptions. Ensure all technical aspects of the solution are clearly documented and aligned with delivery capabilities. Collaborate with internal teams (sales, product, engineering, delivery) and client stakeholders to ensure clarity and alignment. Support client workshops, demos, and RFP responses with technical expertise. Prepare detailed handover documentation for delivery and engineering teams, including architecture diagrams, data flow specifications, and integration requirements. Provide insights from client engagements to inform product development and improve integration workflows. Skills Experience in a technical pre-sales, solution architecture, or sales engineering role within a SaaS environment. Strong understanding of API design, data integration, and enterprise data systems. Experience with API documentation, testing, and integration support. Excellent communication and presentation skills, with the ability to simplify complex technical concepts. Experience contributing to client contracts and technical documentation. Understanding of data governance and compliance requirements. Knowledge of supply chain data structures and PLM systems highly desirable. Experience with data mapping and ETL processes. Proficiency in data analysis and ability to assess data quality and completeness. Personal attributes and qualities Client-focused mindset with strong relationship-building capabilities. Self-motivated with ability to manage multiple client engagements simultaneously. Detail-oriented approach to data quality and integration requirements. Proactively identifies integration challenges and proposes practical, scalable solutions that align with Mondra's platform capabilities. Adaptable and quick to learn new technical concepts and business domains. Takes ownership of technical commitments made during the sales cycle and ensures a smooth transition to delivery teams with full transparency. Technical skills Experience in a technical pre-sales, solution architecture, or sales engineering role within a SaaS environment for large enterprise clients. Familiarity with RESTful APIs, JSON/XML, authentication protocols (OAuth, SAML), and cloud platforms (AWS, Azure, GCP). Understanding of cloud data platforms (Azure experience preferred). Familiarity with version control systems and technical documentation tools.

Customer Success Manager Mondra is a high-growth tech start-up that is delivering a food system environmental insights platform to accelerate the planet's progress to NetZero carbon emissions. The Customer Success Manager (CSM) will play a pivotal role in building and nurturing long term relationships with customers. The CSM is responsible for ensuring customers achieve their desired outcomes by utilizing our solutions, driving account growth, retention, and engagement. This role focuses on post sale activities such as onboarding, training, adoption, and fostering strategic partnerships with customers. Responsibilities Customer Portfolio Management: Lead client onboarding processes, ensuring data integration, training, and adoption of Mondra's platform to deliver time to value. Own a portfolio of key accounts, driving customer satisfaction and product adoption. Develop long term partnerships with clients to help them achieve their business objectives. Revenue Uplift: Proactively manage accounts to increase revenue by identifying upsell or cross sell opportunities within the existing customer base. Work towards quarterly revenue growth targets, reviewed regularly with management. New Opportunities: Identify and present new business opportunities that can be accepted by the sales team. Collaborate closely with the sales team to ensure smooth handoffs and support on new initiatives. Quarterly objectives will be reviewed and adjusted in alignment with management. Churn Reduction: Manage contract renewals as a proactive process, ensuring alignment on value delivered and supporting negotiation of uplifts or scope changes. Monitor customer accounts to mitigate the risk of churn. Focus on maintaining a low churn rate, with regular reviews of retention strategies in collaboration with management. Customer Health: Regularly assess and monitor the health of customer accounts using internal metrics. Ensure customers are satisfied, engaged, and achieving their goals with our solution, with customer health scores reviewed quarterly. Strategic Outputs: Partner closely with internal science, data, and product teams to deliver client outcomes and shape product development. Drive strategic initiatives such as co authoring case studies, white papers, and joint events to demonstrate customer success stories. Work with the product and customer success teams to align on quarterly strategic output goals, reviewed with management. Skills Strong project management, stakeholder engagement, and knowledge of sustainability, ESG, and food supply chains preferred. 4+ years of account management, account execution, or other relevant commercial experience in target driven roles. Proven experience working in fast paced, start up, or scale up technology companies. Track record of selling complex technical solutions into large, enterprise organisations. Personal attributes and qualities Understanding of SaaS and Data Driven technologies. Desire to learn and be adaptable to change. Proactive approach. Solutions oriented, self performer, able to work without day to day supervision. C1 English language skills; fluency in additional European languages is beneficial. Technical skills Microsoft Office with advanced knowledge of Excel, PowerPoint and Word. Hubspot CRM experience preferrable.