PAC-UK Part of Family Action

We are looking for a passionate and skilled social worker to join our specialist PAC-UK team. You will play a vital role in supporting Adult Adoptees and birth family members, helping them navigate accessing their adoption records and supporting with Intermediary services reuniting families together impacted by Adoption. With a strong understanding of trauma-informed practice and the lifelong impact of adoption, you will provide expert advice, assessment and support across our specialist adoption services. You will be an excellent communicator, able to build trusting relationships with service users and professionals alike, and committed to delivering high-quality services that make a meaningful difference to people's lives. Working as part of a friendly and experienced team, you will contribute to PAC-UK's reputation for providing sector-leading adoption support. Main Requirements (for details check the job description and person specification): Our adult adoption support service works primarily with adopted adults and birth families. Adopted adults can access their records and receive an intermediary service and be supported through a reunion. Birth families are supported at the time of losing children to adoption, and supported with keeping in touch arrangements. We are looking for a Social Worker who has experience of working directly with those affected by adoption. You will have experience and knowledge of adoption law and practice and able to liaise with partner agencies to deliver the service in Yorkshire, North East Lincolnshire, and North Lincolnshire Benefits: - an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holidays - up to 6% matched-pension contributions - enhanced paid sick leave and paid family leave provisions - eye care and winter flu jabs vouchers - cycle to work scheme - investing in your professional development with ongoing quality training and career development opportunities We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. To Apply: • Click the 'Apply' link below and fill out our digital application form • Closing Date: 8th of October 2026 at 23:59 For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working All appointments with Family Action are subject to satisfactory Safer Recruitment checks. Appointments are also subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service Our commitment to Equality, Diversity & Inclusion: We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required. We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role. To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person. Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Job Summary: The Operational Manager will provide strategic and operational leadership across regional and national services ensuring the consistent delivery of high-quality, innovative and evidence-informed services. Working closely with the PAC-UK Senior Leadership Team the postholder will drive service improvement, embed best practice and support staff development across regional and national teams The role will also contribute to shaping national approaches through local insight, ensuring that services align with PAC-UK s strategic priorities, relevant legislation and Family Action s values and policies. Key Tasks & Responsibilities 1.To manage, support and supervise Practice Managers to ensure that the services provided are efficient, effective, offer high quality and work to measurable outcomes. 2.To have overall responsibility for ensuring that Practice Managers are making the best use of resources by overseeing the annual budget-setting process and by closely monitoring income and expenditure on a regular basis with Senior Leadership Team Members. 3. Assist Practice Managers in the allocation of cases, management of caseloads drawing on contract monitoring data to support decision making 3.To work with Practice Managers to make sure that all commissioned services meet their performance targets and comply with the relevant contract monitoring and reporting arrangements. Including preparing performance data, presenting monitoring reports at commissioner meetings. 4. To manage, support and develop PAC-UK volunteers which includes robust inductions, supervision and opportunities for additional trainings and developments relevant to the role. 5. To lead on and support the development of PAC-UK's voice and influence work (including ongoing co-design and co-production of services and leading on events such as National Adoption week alongside other regional/national voice and influence events. 6.To ensure that all projects are fully compliant with Family Action s Safeguarding Children and Vulnerable Adults policies, procedures and practice standards. 7.To oversee the safe recruitment of new members of staff, and to make sure that all members of staff have coherent job descriptions, are properly inducted, receive regular supervision, are subject to an annual performance appraisal and have up-to-date development plans. 8.To be a passionate advocate for service user participation and involvement: children, young people and adults, and to work with Practice Managers to increase the opportunities for service users to influence and shape the way adoption services are designed, developed and delivered, including oversight of volunteers. 9.To support Practice Manager in setting and implementing Continuous Service Development Plans, Practice Wheels, Open to closure pathways and logic models as part of a commitment to continuous service improvement. 10.To identify gaps and any shortfalls in performance and, by working collaboratively with staff and Practice Managers to develop practical solutions to address them. 11.To promote a positive public image of Family Action to increase public and professional awareness of Family Action s work and support the Senior Leadership team in securing new and re-commissioned contracts. 12. With close support of the Senior Leadership team, manage service budgets to ensure sustainability and value for money. Identify and respond to financial and performance risks and prepare business cases and financial plans for service development. 13.To develop good working relationships with funders, commissioners and other key stakeholders within the Adoption Sector and to contribute to local strategic and national Adoption initiatives, as appropriate. 14.To ensure the implementation of Family Action s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community. 15.To comply with Family Action s Health and Safety Policy, Data Protection Policy and to protect your own and others health, safety and welfare. 16.To work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required. 17. To have strong safeguarding understanding and experience and act as safeguarding lead in conjunction with other Operational Managers and the National Lead.