G-TECH TALENT LIMITED
Chesterfield, Derbyshire
Infrastructure & Cloud Engineer - Role Overview This role sits within the Infrastructure team, supporting the identity, security, endpoint, messaging, Microsoft 365 and cloud platforms that underpin the wider IT estate. It is a platform-ownership and 3rd-line technical role , acting as the key escalation point for the Service Desk and owning complex issue resolution. The role holder will have primary ownership of Conditional Access, cloud security investigations and breach response, CIS hardening, Microsoft Azure, Azure Virtual Desktop (AVD), SharePoint Online and Intune . The position combines deep technical troubleshooting, estate-wide platform ownership and infrastructure/security project delivery. Key Responsibilities 1. Identity, Security & Compliance Administer the Microsoft 365 suite, including Exchange Online, Teams, SharePoint Online, OneDrive and security/compliance services. Own and maintain the Conditional Access policy estate across Active Directory/Entra ID, including policy documentation and secure management of exceptions. Lead cloud security investigations using sign-in, risk and audit logs. Own the Microsoft Defender estate , including XDR incidents, Defender for Office 365 policies, Defender for Endpoint onboarding/alerting and Defender for Identity sensor health. Run vulnerability scans and manage remediation plans across server and endpoint estates. Act as the primary technical owner for cloud security incidents and breach response. Maintain CIS hardening standards and track progress against security benchmarks. Resolve escalated identity issues including licensing, MFA and cross-tenant access. Administer on-premises Active Directory, including OU structure, Group Policy and Azure AD Connect/Entra Connect synchronisation, resolving sync issues between AD and Entra ID. 2. Azure, AVD & Microsoft 365 Administration Administer the Microsoft Azure environment, including subscriptions, resource groups, storage, networking and resource/cost management. Support and administer the Azure Virtual Desktop (AVD) estate, including host pools, session hosts, scaling, image management and application group assignments. Support legacy Amazon WorkSpaces where required as part of the migration to AVD. Administer SharePoint Online, including site structures, permissions, access groups, storage/quota management and governance of site sprawl. Monitor Azure, AVD/WorkSpaces and SharePoint health and capacity, coordinating patching and maintenance with minimal user disruption. Ensure identity, Conditional Access and licensing are correctly configured across platforms. Own infrastructure and security improvement projects, including rollouts, migrations, tooling, scoping and milestone reporting. 3. Endpoint, Messaging & 3rd-Line Support Own Intune device management and deployment , including enrolment profiles, compliance policies, configuration profiles and application packaging/deployment. Support SOTI configuration and deployment alongside Intune. Act as the technical escalation point for complex Service Desk issues requiring platform-level access, advanced diagnostics or architectural change. Resolve complex email delivery and rejection issues using Exchange Online and Mimecast message tracing . Troubleshoot advanced Outlook and mailbox issues, including profiles, permissions, access and delegation. Own and maintain branch/depot distribution lists and the wider mail estate structure, including group nesting to Manager and Assistant Manager level. Create and maintain Service Desk runbooks covering Azure, AVD/WorkSpaces, SharePoint, Intune and messaging, enabling routine issues to be resolved at first line. General Responsibilities Represent the Company professionally and work in line with its values and ISO quality standards. Comply with all relevant Health & Safety requirements and use PPE where required. Provide flexibility to support critical security incidents and technical escalations outside normal working hours when necessary. Undertake other reasonable duties as required. Key Working Relationships Internal: Infrastructure Lead, Head of IT, Service Desk, HR, branch/depot managers and other key stakeholders. External: Microsoft/Entra support, AWS support, Mimecast, security/compliance auditors and other technology partners. Skills & Knowledge Strong hands-on experience with Microsoft 365, Active Directory, Entra ID, Conditional Access, SharePoint Online and Microsoft Defender/XDR . Experience investigating sign-in logs, risk events and audit logs. Proven experience contributing to or leading security incident and breach response . CIS hardening or equivalent security-baseline experience. Microsoft Azure administration, including subscriptions, resource groups, storage and networking. Strong Intune experience covering enrolment, compliance, configuration profiles and application deployment. PowerShell scripting and automation. AD/Entra group and attribute administration, including synchronisation. Advanced Exchange Online and email-security troubleshooting, including message tracing and delivery faults. Outlook/mailbox administration covering profiles, permissions and delegation. Experience creating clear technical runbooks and process documentation for Service Desk/1st-line teams.
Infrastructure & Cloud Engineer - Role Overview This role sits within the Infrastructure team, supporting the identity, security, endpoint, messaging, Microsoft 365 and cloud platforms that underpin the wider IT estate. It is a platform-ownership and 3rd-line technical role , acting as the key escalation point for the Service Desk and owning complex issue resolution. The role holder will have primary ownership of Conditional Access, cloud security investigations and breach response, CIS hardening, Microsoft Azure, Azure Virtual Desktop (AVD), SharePoint Online and Intune . The position combines deep technical troubleshooting, estate-wide platform ownership and infrastructure/security project delivery. Key Responsibilities 1. Identity, Security & Compliance Administer the Microsoft 365 suite, including Exchange Online, Teams, SharePoint Online, OneDrive and security/compliance services. Own and maintain the Conditional Access policy estate across Active Directory/Entra ID, including policy documentation and secure management of exceptions. Lead cloud security investigations using sign-in, risk and audit logs. Own the Microsoft Defender estate , including XDR incidents, Defender for Office 365 policies, Defender for Endpoint onboarding/alerting and Defender for Identity sensor health. Run vulnerability scans and manage remediation plans across server and endpoint estates. Act as the primary technical owner for cloud security incidents and breach response. Maintain CIS hardening standards and track progress against security benchmarks. Resolve escalated identity issues including licensing, MFA and cross-tenant access. Administer on-premises Active Directory, including OU structure, Group Policy and Azure AD Connect/Entra Connect synchronisation, resolving sync issues between AD and Entra ID. 2. Azure, AVD & Microsoft 365 Administration Administer the Microsoft Azure environment, including subscriptions, resource groups, storage, networking and resource/cost management. Support and administer the Azure Virtual Desktop (AVD) estate, including host pools, session hosts, scaling, image management and application group assignments. Support legacy Amazon WorkSpaces where required as part of the migration to AVD. Administer SharePoint Online, including site structures, permissions, access groups, storage/quota management and governance of site sprawl. Monitor Azure, AVD/WorkSpaces and SharePoint health and capacity, coordinating patching and maintenance with minimal user disruption. Ensure identity, Conditional Access and licensing are correctly configured across platforms. Own infrastructure and security improvement projects, including rollouts, migrations, tooling, scoping and milestone reporting. 3. Endpoint, Messaging & 3rd-Line Support Own Intune device management and deployment , including enrolment profiles, compliance policies, configuration profiles and application packaging/deployment. Support SOTI configuration and deployment alongside Intune. Act as the technical escalation point for complex Service Desk issues requiring platform-level access, advanced diagnostics or architectural change. Resolve complex email delivery and rejection issues using Exchange Online and Mimecast message tracing . Troubleshoot advanced Outlook and mailbox issues, including profiles, permissions, access and delegation. Own and maintain branch/depot distribution lists and the wider mail estate structure, including group nesting to Manager and Assistant Manager level. Create and maintain Service Desk runbooks covering Azure, AVD/WorkSpaces, SharePoint, Intune and messaging, enabling routine issues to be resolved at first line. General Responsibilities Represent the Company professionally and work in line with its values and ISO quality standards. Comply with all relevant Health & Safety requirements and use PPE where required. Provide flexibility to support critical security incidents and technical escalations outside normal working hours when necessary. Undertake other reasonable duties as required. Key Working Relationships Internal: Infrastructure Lead, Head of IT, Service Desk, HR, branch/depot managers and other key stakeholders. External: Microsoft/Entra support, AWS support, Mimecast, security/compliance auditors and other technology partners. Skills & Knowledge Strong hands-on experience with Microsoft 365, Active Directory, Entra ID, Conditional Access, SharePoint Online and Microsoft Defender/XDR . Experience investigating sign-in logs, risk events and audit logs. Proven experience contributing to or leading security incident and breach response . CIS hardening or equivalent security-baseline experience. Microsoft Azure administration, including subscriptions, resource groups, storage and networking. Strong Intune experience covering enrolment, compliance, configuration profiles and application deployment. PowerShell scripting and automation. AD/Entra group and attribute administration, including synchronisation. Advanced Exchange Online and email-security troubleshooting, including message tracing and delivery faults. Outlook/mailbox administration covering profiles, permissions and delegation. Experience creating clear technical runbooks and process documentation for Service Desk/1st-line teams.
G-TECH TALENT LIMITED
Role: Head of IT Location: Derbyshire-based on a hybrid basis (primary site + travel to other UK locations) Direct Reports: Three capability leads + individual contributors (circa 18-20 people) Salary: £ + Various other benefits My client is a leading UK-based provider in its sector, operating a nationwide service network with a large field-based workforce and multiple operational sites. It forms part of a wider European group backed by private equity. The business delivers a high volume of customer jobs annually across multiple channels, including insurance, fleet, and private customers. The company is on a strong growth trajectory, with an ambitious commercial plan targeting significant revenue and profitability growth over the next several years. IT is a critical enabler of this strategy, particularly in improving operational efficiency, automating workflows, and supporting commercial delivery. The Role This is a newly created position to provide operational IT leadership across the UK business. The Head of IT will hold full accountability for the day-to-day running of the IT function, including infrastructure, applications, service desk, and security execution. The role reports to the IT Director, who retains overall strategic and group-level accountability. The IT function currently consists of approximately 20 people across development, infrastructure, support, and compliance. While technically capable, the team has operated with limited structure for a period of time. The successful candidate will assess capability, structure, and performance within the first 90 days and implement improvements as required. Key Responsibilities Own the day-to-day operation of the IT function across: Delivery & applications Infrastructure & security End-user support Establish and maintain a clear operating rhythm (weekly delivery cadence, monthly executive reporting, quarterly planning cycles) Own vendor and contract management, procurement coordination, and IT budget/cost control Maintain oversight of IT estate, including lifecycle and end-of-life planning Lead the people agenda: objectives, one-to-ones, development plans, and performance management Review and optimise development team structure, including allocation of technical authority and delivery ownership Work with delivery leadership to prioritise work based on business value Build and maintain asset and contract registers with forward visibility of renewals and risks Manage the interface with Group IT, ensuring alignment without dependency on external timelines Drive documentation and knowledge sharing to remove single points of failure Own the service desk function, including SLA definition, demand reduction, and onboarding/offboarding processes First 90 Days Complete a full audit of infrastructure, systems, and contracts Establish structured team management (objectives, one-to-ones, performance expectations) Assess and recommend optimal development team structure Evaluate all roles against the target operating model and identify gaps or development needs Initiate documentation and knowledge transfer across critical systems Implement a consistent delivery and reporting cadence with key stakeholders Person Specification Essential: Proven experience leading an IT function (approx. 15-25 people) across development, infrastructure, and support Strong people leadership and performance management capability Commercial mindset with the ability to link IT activity to business outcomes Experience managing vendors, contracts, and IT budgets Comfortable operating in a fast-paced, private equity-backed or high-change environment Sufficient technical depth to understand architecture without being hands-on in all areas Experience with cloud platforms (e.g. AWS and/or Azure) and legacy environments Desirable: Experience in a multi-site operational business (e.g. logistics, field service, distribution) Familiarity with ITIL / ITSM frameworks Experience managing organisational change or restructuring Awareness of information security standards (e.g. ISO 27001) and regulatory/compliance environments
Role: Head of IT Location: Derbyshire-based on a hybrid basis (primary site + travel to other UK locations) Direct Reports: Three capability leads + individual contributors (circa 18-20 people) Salary: £ + Various other benefits My client is a leading UK-based provider in its sector, operating a nationwide service network with a large field-based workforce and multiple operational sites. It forms part of a wider European group backed by private equity. The business delivers a high volume of customer jobs annually across multiple channels, including insurance, fleet, and private customers. The company is on a strong growth trajectory, with an ambitious commercial plan targeting significant revenue and profitability growth over the next several years. IT is a critical enabler of this strategy, particularly in improving operational efficiency, automating workflows, and supporting commercial delivery. The Role This is a newly created position to provide operational IT leadership across the UK business. The Head of IT will hold full accountability for the day-to-day running of the IT function, including infrastructure, applications, service desk, and security execution. The role reports to the IT Director, who retains overall strategic and group-level accountability. The IT function currently consists of approximately 20 people across development, infrastructure, support, and compliance. While technically capable, the team has operated with limited structure for a period of time. The successful candidate will assess capability, structure, and performance within the first 90 days and implement improvements as required. Key Responsibilities Own the day-to-day operation of the IT function across: Delivery & applications Infrastructure & security End-user support Establish and maintain a clear operating rhythm (weekly delivery cadence, monthly executive reporting, quarterly planning cycles) Own vendor and contract management, procurement coordination, and IT budget/cost control Maintain oversight of IT estate, including lifecycle and end-of-life planning Lead the people agenda: objectives, one-to-ones, development plans, and performance management Review and optimise development team structure, including allocation of technical authority and delivery ownership Work with delivery leadership to prioritise work based on business value Build and maintain asset and contract registers with forward visibility of renewals and risks Manage the interface with Group IT, ensuring alignment without dependency on external timelines Drive documentation and knowledge sharing to remove single points of failure Own the service desk function, including SLA definition, demand reduction, and onboarding/offboarding processes First 90 Days Complete a full audit of infrastructure, systems, and contracts Establish structured team management (objectives, one-to-ones, performance expectations) Assess and recommend optimal development team structure Evaluate all roles against the target operating model and identify gaps or development needs Initiate documentation and knowledge transfer across critical systems Implement a consistent delivery and reporting cadence with key stakeholders Person Specification Essential: Proven experience leading an IT function (approx. 15-25 people) across development, infrastructure, and support Strong people leadership and performance management capability Commercial mindset with the ability to link IT activity to business outcomes Experience managing vendors, contracts, and IT budgets Comfortable operating in a fast-paced, private equity-backed or high-change environment Sufficient technical depth to understand architecture without being hands-on in all areas Experience with cloud platforms (e.g. AWS and/or Azure) and legacy environments Desirable: Experience in a multi-site operational business (e.g. logistics, field service, distribution) Familiarity with ITIL / ITSM frameworks Experience managing organisational change or restructuring Awareness of information security standards (e.g. ISO 27001) and regulatory/compliance environments
G-TECH TALENT LIMITED
Role: Delivery Lead Reports to: Head of IT Location: Derbyshire, with travel to various sites Salary: Circa £55,000 - 70,000 per annum About the business My client is a large UK-based organisation operating within a high-volume service environment. The business manages hundreds of thousands of customer jobs annually through core operational systems that support the full lifecycle from initial request through to invoicing and payment. An international parent group backs the organisation and has ambitious growth plans over the coming years, with technology playing a central role in enabling operational efficiency and scalability. Working department: They have a development team of 7 developers, an infrastructure team, and business stakeholders. The role This is a newly created position designed to bring structure and coordination to the IT delivery function. The Delivery Lead owns the project backlog, sequences work based on commercial priority, manages stakeholders, and ensures development and infrastructure teams remain focused on delivering maximum business value. This is not a traditional project management role. The successful candidate will require sufficient technical understanding to scope work with developers, challenge estimates, and translate business requirements into structured delivery plans without over-reliance on senior technical resources. The role sits at the intersection of business need and technical delivery. The technology landscape includes web applications, cloud-hosted systems, mobile applications, and a variety of supporting platforms. A broader modernisation programme is planned, including a transition toward more modular, service-based architecture while maintaining operational stability. Key responsibilities Own the IT project backlog: maintain, prioritise, and sequence work based on commercial impact. Provide regular progress updates to senior leadership. Coordinate all project-based work across development and infrastructure teams, ensuring alignment of priorities and effective use of resources. Translate business requirements into clearly scoped work packages suitable for technical delivery. Manage delivery timelines, scope, and dependencies, identifying and mitigating risks proactively. Collaborate with technical leads to ensure solutions are robust, scalable, and aligned with architectural direction. Own release planning and coordinate testing to ensure quality before deployment. Manage stakeholder expectations, providing clear visibility of current, upcoming, and deferred work. Build and maintain a rolling delivery roadmap, refreshed regularly based on business priorities and team capacity. First 90 days: Map key operational processes end-to-end, identifying manual steps and opportunities for automation. Assess and prioritise the delivery backlog based on commercial impact and efficiency gains. Establish delivery cadence, including planning cycles, reporting, and release coordination. Build strong relationships with technical teams and gain a clear understanding of systems, architecture, and constraints. Deliver an initial roadmap aligned to business priorities. Person specification: Essential: Proven experience in delivery leadership or technical project management within a software development environment. Strong technical understanding, including the ability to interpret code, understand architectural decisions, and work closely with developers to scope delivery. Experience with modern web application environments and associated technologies. Strong stakeholder management skills, with the ability to balance competing priorities. Experience working with agile or iterative delivery approaches in practical environments. Commercial awareness and an understanding of how technology delivery supports business outcomes. Comfortable operating within complex or legacy system environments with limited documentation. Desirable: Experience within high-volume, operationally focused industries (e.g. logistics, field services, or similar). Familiarity with cloud-based hosting environments. Exposure to modern architectural approaches, including service-based or modular systems. Understanding of API-led design principles.
Role: Delivery Lead Reports to: Head of IT Location: Derbyshire, with travel to various sites Salary: Circa £55,000 - 70,000 per annum About the business My client is a large UK-based organisation operating within a high-volume service environment. The business manages hundreds of thousands of customer jobs annually through core operational systems that support the full lifecycle from initial request through to invoicing and payment. An international parent group backs the organisation and has ambitious growth plans over the coming years, with technology playing a central role in enabling operational efficiency and scalability. Working department: They have a development team of 7 developers, an infrastructure team, and business stakeholders. The role This is a newly created position designed to bring structure and coordination to the IT delivery function. The Delivery Lead owns the project backlog, sequences work based on commercial priority, manages stakeholders, and ensures development and infrastructure teams remain focused on delivering maximum business value. This is not a traditional project management role. The successful candidate will require sufficient technical understanding to scope work with developers, challenge estimates, and translate business requirements into structured delivery plans without over-reliance on senior technical resources. The role sits at the intersection of business need and technical delivery. The technology landscape includes web applications, cloud-hosted systems, mobile applications, and a variety of supporting platforms. A broader modernisation programme is planned, including a transition toward more modular, service-based architecture while maintaining operational stability. Key responsibilities Own the IT project backlog: maintain, prioritise, and sequence work based on commercial impact. Provide regular progress updates to senior leadership. Coordinate all project-based work across development and infrastructure teams, ensuring alignment of priorities and effective use of resources. Translate business requirements into clearly scoped work packages suitable for technical delivery. Manage delivery timelines, scope, and dependencies, identifying and mitigating risks proactively. Collaborate with technical leads to ensure solutions are robust, scalable, and aligned with architectural direction. Own release planning and coordinate testing to ensure quality before deployment. Manage stakeholder expectations, providing clear visibility of current, upcoming, and deferred work. Build and maintain a rolling delivery roadmap, refreshed regularly based on business priorities and team capacity. First 90 days: Map key operational processes end-to-end, identifying manual steps and opportunities for automation. Assess and prioritise the delivery backlog based on commercial impact and efficiency gains. Establish delivery cadence, including planning cycles, reporting, and release coordination. Build strong relationships with technical teams and gain a clear understanding of systems, architecture, and constraints. Deliver an initial roadmap aligned to business priorities. Person specification: Essential: Proven experience in delivery leadership or technical project management within a software development environment. Strong technical understanding, including the ability to interpret code, understand architectural decisions, and work closely with developers to scope delivery. Experience with modern web application environments and associated technologies. Strong stakeholder management skills, with the ability to balance competing priorities. Experience working with agile or iterative delivery approaches in practical environments. Commercial awareness and an understanding of how technology delivery supports business outcomes. Comfortable operating within complex or legacy system environments with limited documentation. Desirable: Experience within high-volume, operationally focused industries (e.g. logistics, field services, or similar). Familiarity with cloud-based hosting environments. Exposure to modern architectural approaches, including service-based or modular systems. Understanding of API-led design principles.
