American Express

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. GSG Servicing Innovation: Where innovation is our business. Our team's mission is to shape and execute the Generative AI strategy of the Global Services Group (GSG) at American Express, accelerating the progress of both existing and future use cases of this exciting new technology to transform both the colleague and cardmember experience. The GSG Servicing Innovation team focuses on: Developing and executing upon the GenAI strategy & priorities for GSG through rapid testing and learning, serving as a first mover for the broader enterprise in this new space. Accelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teams. Rapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from learnings to benefit realization, enabling teams to fail fast when appropriate. Providing compliance and risk management support for each unique use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policies. The role will require creating strategic and data-driven recommendations that enable the execution of GSG's GenAI strategy. The role will require a deep understanding of GenAI architecture, development frameworks, and troubleshooting to support execution of GenAI product development. This role will be responsible for the execution and delivery of strategic tests and pilots. The ideal candidate will be able to think creatively and prepare analyses and presentations on both forward-looking strategy and achieved results. This role also requires collaboration with various teams, including effective collaboration with Senior Leaders of all band levels across GSG and American Express more broadly. Responsibilities: Supporting the scoping of the next wave of GenAI pilots, ensuring alignment to prioritization principles while extrapolating learnings from smaller scale efforts and extending to "bigger bets." Applying Generative AI solutions to build pilots and products with high expectations on customer satisfaction. Thought leadership/creative problem solving to accelerate technological innovation for American Express and drive progressive improvement. Developing strong working relationships with various stakeholders in order to achieve results and enact wide-scale impact across the enterprise. Strategic program management for live pilots, ensuring that key milestones, deadlines, and deliverables are executed by removing roadblocks and facilitating alignment between stakeholders. Driving project delivery by fostering teams, managing relationships with partners, identifying opportunities and obstacles/risks, developing strategic recommendations, and ensuring deliverables are optimally executed. Results and change leadership, including the planning and development of key GenAI initiatives that result in achievement of sustainable, transformational results. Monitoring external perspectives and developments in GenAI and innovation more broadly and incorporating them into Amex roadmaps and decisioning as relevant. Executing analysis of key metrics for GenAI pilots to derive insights on value and performance, and prepare materials for sharing results. Minimum Qualifications: Strategic, big-picture thinker with demonstrated interest in Generative AI and innovation with strong business acumen and high degree of creativity in identifying opportunities for products, services, new processes and systems. Experience experimenting with Generative AI and Large Language Models, including prompt engineering and other methodologies. Highly organized, taking individual initiative and accountability for getting results. Ability to navigate ambiguity and engage in structured thinking in order to derive meaningful, data-driven insights. Solid technical understanding and skilled at articulation of complex issues to non-technical partners. Excellent oral and written communication and presentation skills to tailor communication to various audiences. Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment. 3 years of experience in Product Management/Development. Ability to influence without authority at all levels and demonstrated track record for driving results and transformation across multiple lines of business. High ethical standards to work in a highly regulated environment and ability to responsibly consider and mitigate risks of applying AI-related solutions. Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.). Knowledge of Generative AI that clearly goes beyond the surface level, including a technical understanding of the functionality, risks and mitigations and an ability to inform use case feasibility. Product Management/Development experience. Ability to demonstrate a User Centric Mindset and ideas on how to leverage Generative AI beyond the obvious use case of chat. Preferred Qualifications: Experience in User Experience research and design, a familiarity with design thinking principles. Experience working in delivery and implementation of complex, large-scale, high-performance applications/solutions. Passion to learn about innovative technologies and new approaches to create exceptional customer experiences. Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Joining as an associate of digital product management at American Express is, at its heart, about making a positive difference in people's lives by improving the products and journeys we offer, in more than 25 countries. This is the kind of experience you'll be working towards as part of our team - delivering on part of the application/onboarding journey. You'll help reduce the friction for people to apply for a card while ensuring we meet the complex set of regulatory standards in each country to protect against fraud and other criminal activity. Your responsibilities include: Understanding and learning about our users' needs, both customers and internal teams. Translating requirements into coherent user stories using agile tools and methods. Working with engineers on a day-to-day basis to execute requirements during the development process. Driving delivery by trouble-shooting issues, de-mystifying complex needs and leading planning cycles in partnership with your leader and agile champions. Delivering the product roadmap in collaboration with go-to-market, engineering and design functions, often coordinating with other delivery teams. Collaborating with local market teams to stay on top of market developments and the competition. Partnering with engineering and design functions throughout the product lifecycle from ideation to delivery and ongoing iteration. Supporting the Group Product Manager in working with a group of multi-discipline Product Managers to deliver a complex matrixed Product. Minimum Qualifications A passion for technology improving customer and user lives. Existing product experience of 1-2 years would be welcome, but not essential as this role typically spans the first 3-5 years of a career before advancing in the product management function. Experience in supporting discovery, planning and management of complex multi-market and multi-team initiatives. Experience in Acquisition Journeys and related capabilities like Open Banking. Insatiable curiosity and proven ability to learn. Strong written & verbal communication skills. You're able to articulate the reasons behind your work and bring others along with you. Strong collaboration & relationship skills - we are a relationship-oriented company, that values diverse perspectives. The spirit of an entrepreneur with an ability to contribute to product design, project management and technical ideas. Ability to thrive in a fast-paced environment, with competing resources and priorities, through the product life cycle from planning and development to launch. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. At Enterprise Digital & Data Solutions we place enormous emphasis on users and usability. With our mix of assets like payments, rewards, benefits, and members only perks, we are re-imagining how commerce and experiences converge in a modern, digital, and connected world. You will have the opportunity to make a direct contribution to the success of our company, working among high performing engineering, design, analytics, and product teams. You will have a real passion for using technology to build user-centric solutions to challenging problems, for bold decision-making and for digital innovation. You will enjoy being challenged in a fun, collaborative, diverse and inclusive team environment. We're looking for an Associate Product Manager to work in our International Shop team and help to deliver an exciting vision. You will support the Product Manager in delivering experience optimisations, new product launches and key capabilities that power the International Shopping experiences. How will you make an impact in this role? Drive incremental acquisitions by executing the roadmap for our international prospect acquisition websites Discover opportunities and work with internal teams to identify opportunities to increase value for our channel through their products Prioritize and manage items in the product backlog, with a focus on efficiency and profitability Perform root cause analysis around issues, defects, and stakeholder concerns Discover the "why" around stakeholder requests for new features and work with partners to determine tech feasibility, priority and business value Monitor digital trends and technologies to plan the next generation of digital acquisition tools Write feature epics, user stories, sending release notes and documenting product functionality Work with partners across international markets; you will be building relationships and coordinating efforts around the world Minimum Qualifications Experience working within a digital product software development team Prior and relevant experience managing end to end software execution within an agile environment for a digital product Demonstrated ability to effectively collaborate and build relationships across enterprise levels Demonstrated ability to articulate business requirements into user stories and translate technical specifications into business digestible instructions and guidelines Significant experience of building customer focused experiences and/or scalable global platforms Excellent written and verbal communication skills with good attention to detail Highly organized, self-starter, comfortable working in white space with minimum oversight We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Where great legal minds influence global business strategy. Our mission is to protect and strengthen American Express through legal expertise and strategic advice that helps our business partners manage risk, identify opportunities, and deliver on the company's promise of exceptional products and services. Given the dynamic nature of the global payments industry and the valued partnership between our team and the business, we see it as imperative to attract and develop talented people by: Providing rich work experiences and opportunities for professional development Recognizing and rewarding those who drive and deliver results Respecting and valuing diversity, integrity, and personal accountability Role & Responsibilities This Manager & Counsel position will provide legal support to American Express's Global Merchant Services (GMS) business in the EMEA region. The successful candidate will report to a Director of the legal team. Here's just some of what you'll do in this role: Provide practical, business-oriented legal advice on different areas of laws, such as payment services regulation, anti-money laundering, commercial agreements, company law and data protection. Provide legal support and leadership on strategic initiatives and new products/services. Draft and negotiate independently all types of business contracts and communications. Identify and effectively manage legal risks. Lead and project manage GCO initiatives and tasks. Provide strategic, tactical, and other general guidance and advice to management, whether on specific projects or transactions or in relation to standard business processes, to ensure the organization understands and complies with legal and regulatory requirements. Proactively protect the brand and reputation of American Express by legal advice and guidance to governance and management supported by energetic internal advocacy. Manage external counsel budget with the aim to ensure that the company receives cost effective legal advice in all of the different countries that this role supports. Minimum Qualifications: A lawyer qualified in the UK/EEA ideally with relevant professional experience at a reputable law firm or international company. Required Skills: Solid drafting, research, and negotiation/influencing skills. Ability to interpret and apply law and regulation in a practical, hands-on, common sense manner. Ability to build relationships and partner with others to drive results. Ability to work under pressure to meet tight deadlines and deliver executable solutions clearly linked to business objectives. Required Attributes: Strategic thinker with good business understanding, analytical skills and a strong ability to spot legal issues across a range of subject areas. Skilled at effective multi-tasking - able to manage and prioritize a wide variety of matters and clients to high levels of client satisfaction. Excellent communication skills, both orally and in writing - able to communicate clearly, concisely, effectively and persuasively with internal and external clients and senior management. Adaptability - strong team player who thrives on collaboration and understands the individual part they play in the success of a cross-functional team. Self-sufficiency - inquisitive, takes initiative and owns their learning and development. Excellent relationship management and people skills - ability to adapt communication style to a broad mix of people and personalities including senior business and legal team leaders. Willingness to learn and grow and to leverage experience gained in this position to expand skill set for future career growth at American Express. Process-management skills - ability to help identify and implement improvements in work process to enhance efficiency and productivity. Commitment to integrity. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. We are looking for an experienced insolvency litigation lawyer for the role of Director & Counsel, reporting directly to the EMEA Vice President & Senior Counsel in the Litigation and Investigations Team. In this role you will be based at Belgrave House in London (minimum 3 days in-office) and will play an integral part of the legal team who sit within the General Counsel's Organization ("GCO"). You will play a key role as trusted advisor in the GCO and provide key support and advice predominantly on the Global Merchant Services, Consumer, and Collections business line. You will also partner closely with other teams dedicated to the support of this business line within and outside the GCO. Given the international breadth of the Team's remit, you will also play a crucial role in advising Business and GCO Colleagues of many other different Markets on mitigation risk strategies, in collaboration where necessary with local Outside Counsel, or supporting the delivery of trainings and/or participating or leading projects where there is an insolvency related angle. You will be responsible for managing your own portfolio of UK matters varying from contentious to advisory matters, delivery of trainings to upskill colleagues, raise awareness or fill identified knowledge gaps as well as having oversight of more junior lawyers in the team from time to time. In this role you will closely support and act as trusted advisor to colleagues and stakeholders of all levels from business units, particularly senior leaders in the GCO or Business such as Global Merchant Services Risk and Collections. You will also be leading the American Express Insolvency Centre of Excellence in partnership with other insolvency lawyer colleagues based in the US. You, in consultation with Outside Counsel, will also provide legal advice and support to Amex's businesses and management throughout the Europe, Middle East and Africa ("EMEA") region in connection with insolvency matters. How will you make an impact in this role? The work involved and related responsibilities will include the following: Leading the conduct of insolvency related litigation or pre-litigation matters, managing and advising stakeholders of all levels of seniority on the strategy, merits, brand and litigation risks of a wide range of insolvency related issues, including: preference claims; claims to recover property under transactions which are void; dealing with Insolvency Act applications from officeholders; Contractual disputes arising out of Amex's exercise of its protective action rights. Advising on cross-border insolvency matters. Advising and liaising with external third parties (e.g. Insolvency Practitioners) regarding requests for information. Advising, drafting and or acting as representative in complex or high value proof of debts claims. Advising Collections on escalated legal matters. Selecting, instructing and managing local external counsel to defend pre-action and issued claims or provide advice notes. Establishing yourself as the main point of reference for insolvency related matters for other teams which you will work closely with, such as Collections and Global Merchant Services Risk. Encouraging a cross-function approach of bringing others with you when advising business colleagues in order to ensure quality, holistic risk-based advice is given. Communicating concise advice, at pace, adapted to senior stakeholders requirements in a mix of written, verbal and PowerPoint presentation formats. Ability to challenge the status quo but at the same time be able to understand the stakeholders' goals. Ability to manage challenging conversations or deliver uncomfortable messages to our stakeholders. Promoting efficiency by preparing and making use of templates, flowcharts, established frameworks and capturing know-how management on our internal document management platform(s). Leading and delivering in-person and remote training sessions in order to upskill colleagues and raise awareness or flag risks on insolvency related topics. Working with locally qualified internal lawyers through the EMEA/international Markets to provide strategic and risk-based insolvency advice. Assisting in maintaining litigation reporting case management system and database for the preparation of reports and in order to comply with regulatory requirements and respond to internal and external audits. Assisting in building processes and risk escalation frameworks which enable more efficient and accurate tracking and better management of insolvency related litigation. Managing internal financial accounting processes including litigation reserve setting and liaising with Controllership and internal auditors. Minimum Qualifications: Candidates must have significant PQE Solicitor qualified in England & Wales with extensive experience in restructuring and insolvency, including both litigation/contentious and non-contentious experience, at all stages gained in a financial services context. Relevant and significant amount of experience should have been obtained in both a strong private practice law firm, and in-house with another financial institution. Experience of managing or working with foreign lawyers, or cross-border litigation where cases span several jurisdictions would be an advantage. Experience of managing junior lawyers or paralegals desirable. Experience of managing/conducting litigation (as a team leader or member) and managing the strategy of specific matters. Skills: Fluency in spoken and written English is essential. Familiarity with other European languages an advantage, but not a pre-requisite. Competency with office software essential (Outlook, Powerpoint, Word etc.). Commercial Acumen, team spirit, initiative/proactiveness but at the same time an ability to follow instructions are key to this role. Emotional Intelligence. Competencies: Ability to manage and adapt to different working and communication styles according to the different level of internal stakeholders. Flexibility - the successful candidate will be involved in work at all levels and should be prepared to 'roll up his/her sleeves'. Resourcefulness and commercial awareness - ability to respond to business issues often under critical time pressure. Ability to raise awareness when certain gaps identified, propose remedial actions, delivery of trainings including but not limited to, to upskill colleagues where deemed necessary. Communication skills - ability to relay precise information orally and in writing in a concise manner. Ability to work independently - to include preparedness to take the lead in making appropriate recommendations. Client Focus - ability to deliver excellent levels of client service. Excellent Team approach - ability to promote collaboration within own peer group and throughout the organization. People management skills - ability to nurture talent and further development of more junior members of the team. Excellent strength and sound judgment - ability to distil information rapidly in order to identify and advise upon key legal and business issues. This role provides fantastic scope for development within an in-house legal team and excellent exposure to senior stakeholders as well as global markets. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You'll do more than the expected. You'll do the unexpected. This is a real opportunity to help transform the approach for the company secretarial and legal entity governance support function in this region for American Express during a time of exceptional change. In addition to helping define the strategy for company secretarial support for American Express in this region, this role will require a 'hands on' approach. Forming part of the in-house legal department of American Express (known as the General Counsel's Organization) in the Europe, Middle East and Africa (EMEA) region, this role will help to provide company secretarial and governance support for American Express subsidiaries in UK. The role will report to the UK Company Secretary in the American Express General Counsel's Organization. Role and responsibilities: Assist the UK secretariat for main American Express operating companies in the UK Planning board meetings, coordinating and preparing board materials Provide comprehensive company secretarial support to a number of boards and board committees, preparation of agendas, creation and collation of board packs, taking minutes following up on action points and providing governance advice. Maintain board and board committee calendars, seeking and monitoring director availability for additional meetings as necessary. Drafting board and shareholder resolutions as required Drafting documentation necessary to support corporate administration, including appointments and resignations, powers of attorney, delegations of authority, confirmation statements, updates to constitutional documents and issuance of share capital and declaration and payment of dividends, etc Research on correct company secretarial and governance procedures required by law, constitutional documents and American Express internal policy and processes Effecting relevant corporate filings and updates as required for UK and European subsidiaries, branches of foreign companies established in the UK and working with internal stakeholders and outside counsel for filings relevant to local subsidiaries and branches in other countries in the EMEA region Maintain statutory records and registers and submit statutory returns Maintain policy templates, guidance and the annual calendar for policy reviews. Manage and monitor the use of board management software across the UK entities Assist with other administrative tasks related to activities of the secretariat including execution of documents, liaising with stakeholders to have documents legalised, managing company books and filings. Assist with company secretarial KYC requests from other areas of the business. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Amex Flex - At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join , you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. University degreee or equivalent experience Experience in a company secretarial department or other senior administrative role An understanding of the requirements of the Companies Act Adopts a methodical approach with excellent attention to detail Proactively seeks out opportunities to improve processes and ensure the effective functioning of the secretariat An excellent team player who is able to work independently when required A flexible can-do approach to relevant issues and to act promptly to ensure situations are dealt with appropriately, effectively and with professionalism Able to multitask and work to tight deadlines An effective communicator with excellent interpersonal skills Excellent record keeping skills with the ability to minute in great detail Why American Express? There's a difference between having a job and making a difference. Amex have been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people. The powerful backing of American Express. Don't make a difference without it. Don't live life without it. To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on .

Do the right thing for our customers, our company and your career. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong. Join and let's lead the way together. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day-from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on . As Commercial Credit Specialist in the UK Client & vPay team will involve being the main point of contact for customers with corporate cards as well as for middle, large and global companies who hold different Commercial products offered by American Express. Your main responsibility is to collect and negotiate overdue payments, but you will also put the Customer first by enabling spends, offering resolutions and creating responsible payers. Key Responsibilities: Manage the collection of overdue payments. Understand customers financial arrangements and requirements. Use negotiation and relationship management skills to provide win-win outcomes. Use judgmental decision making to drive customer loyalty and growth for the business. Take spend decisions based on risk assessment. Work to the highest standards with a balanced delivery of both customer experience and shareholder value, Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Amex Flex At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join , you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. For this role, prior experience in call centres or credit environments is not necessary. More importantly, you must have: Strong analytical mindset/problem solving skills Strong numeric skills Excellent interpersonal, relationship building and communication skills Ability to work independently as well as being a team player Ability to proactively seek out information Negotiation for and managing the collection of overdue payments An excellent communicator with exceptional interpersonal skills Confident taking initiative and making judgement calls Able to use negotiation and relationship management skills to provide win-win outcomes Highly self-motivated, results-oriented and positive Well-presented and professional Passionate about American Express and customer service Commercial Credit experience is preferred Why American Express? There's a difference between having a job and making a difference. Amex have been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people. The powerful backing of American Express. Don't make a difference without it. Don't live life without it. To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on .

You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. The Colleague Experience (CX) Team is responsible for driving the transformation of journeys - spanning digital platforms to physical spaces, services, processes, and behaviors, which enable our Colleagues' performance and make them proud to call American Express their employer of choice. We have a framework for delivering great colleagues experiences and are looking for a Project Manager to help us define the vision or a unified colleague servicing strategy across internal teams and external vendors. In this role, you will lead a cross-functional effort with participation from stakeholders including, but not limited to, Technology, Digital Capabilities & Strategy, Servicing, and Corporate Affairs & Communications. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Amex Flex At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Leads design of the Servicing experience for colleagues across the lifecycle Defines the vision for a unified colleague servicing strategy across internal teams and external vendors Develops and maintains knowledge management repository to support core capabilities (virtual assistant, search, servicing, recommendation engine, etc.) Defines, manages, and measures cross functional journeys Adheres to existing One CX Governance and actively leads and/or participates in a Team of Teams Supports agile practices and ceremonies to reinforce agile development and incremental delivery Initiates and reviews feedback on the colleague experience, using personas, data, analytics, and Voice of the Colleague research to uncover colleague needs and identify highest areas for cross-functional transformation Brings external perspective on best-in-class and modern colleague experiences to inform continuous evolution and prioritization of investments Collaborates with key stakeholders, business partners, and Team of Teams on future state aspirations using established design principles Partners with UI/UX Designer on the front-end design (look and feel), workflows, and Minimum Viable Products (MVPs). Collaborates with Technology and product delivery, supporting translation from functional to technical requirements Determines the objectives and measures (KPIs) upon which the product or service will be evaluated to ensure it meets the target of a great colleague experience or if iteration is required Develops change management strategy to facilitate colleague adoption and Go-to-Market Why American Express? There's a difference between having a job and making a difference. Amex have been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people. The powerful backing of American Express. Don't make a difference without it. Don't live life without it. To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on .