Mosscare St Vincents Housing (MSV Housing)

At MSV Housing we re committed to making sure our customers have good quality safe homes and our Asset Strategy Manager are key to making this happen. We are looking to recruit an experienced individual to join our established team. They will play a pivotal role in shaping and optimising our property portfolio to meet the current and future needs of our customers. Leading our Data Team and working closely with senior leaders and external partners, you'll drive effective asset management through strategic planning, robust data management, and informed decision-making. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Asset Strategy Manager do; Lead the delivery of the organisation's Disposal Strategy and stock rationalisation programme, ensuring assets are optimised to support long-term business objectives. Manage the five-year stock condition survey programme, overseeing external consultants to ensure accurate, high-quality data is delivered on time and within budget. Drive asset performance through data analysis, option appraisals, and strategic recommendations that maximise the value and sustainability of the property portfolio. Build and maintain strong relationships with internal teams, residents, consultants, legal partners, and external stakeholders to support effective asset management and property disposals. Lead and develop the Data Team, ensuring the integrity of asset data, high-quality reporting, and continuous improvement across asset management processes and projects. What we are looking for; Level 4 in Charted Institute of Housing / or willingness to work towards Experience in a management or senior role in related field. Proven leadership experience within asset management, property services, or a related field, with a track record of leading high-performing teams. Strong analytical and strategic skills, with experience using asset management data to identify improvements and support informed decision-making. Demonstrable experience in investment planning and delivering asset investment programmes, alongside the ability to build effective relationships with stakeholders at all levels. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Glen Kirk, Head of Asset Strategy Interview dates are to be confirmed; interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

At MSV Housing we re committed to making sure our customers have safe, warm and good quality homes, and our Gas Engineers are key to making this happen. We are looking to recruit an experienced Gas Engineer with strong technical and customer service skills to join our established team. Reporting to the Gas/Service Manager, our Gas Engineers provide a comprehensive service including annual gas servicing, breakdown diagnosis and repair, and installation of heating systems across our housing stock. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Gas Engineers do; Install, service, and upgrade domestic heating systems in line with schedules, budgets, and regulatory standards. Diagnose and repair faults across heating and plumbing systems, ensuring high-quality and safe workmanship. Provide excellent customer service by liaising professionally with residents, managing appointments, and ensuring satisfaction on completion. Ensure full compliance with Gas Safe, HSE, and company policies, including issuing certification and maintaining accurate records. Support efficient service delivery by managing materials, maintaining tools and vehicles, contributing to team performance, and participating in out-of-hours emergency call-outs. What we are looking for; Valid ACS qualifications and Gas Safe registration, with relevant City & Guilds certification Proven experience as a Gas/Heating Engineer, delivering servicing, repairs, and installations Strong technical knowledge of domestic (and ideally commercial) heating systems, including fault diagnosis and maintenance Good understanding of health & safety regulations (including Gas Safe and HSE compliance) Excellent customer service and communication skills, with the ability to build positive relationships with residents and stakeholders Ability to work independently and as part of a team, managing workload effectively with minimal supervision Full, current UK driving licence A proactive approach with the ability to identify improvements and contribute to service quality This is a hands-on role at the heart of the service that MSV delivers to our customers, so your effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. You ll be based in the communities we serve and will work under minimum supervision and as part of a team using a flexible approach. We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Company vehicle Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Mark Doherty, Gas Manager - (url removed) Interviews are scheduled to take on Monday 15th June, however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

Are you a dynamic leader looking for a rewarding role working with Young People from a range of backgrounds? Are you passionate about delivering a service that provides young people with better life chances and supports them to lead an independent life? If so read on At MSV Housing we re committed to making sure our Young People are safeguarded, supported and have a quality safe home. Our Foyer Manager is key to making this happen. This is an Ofsted-supported / Ofsted-regulated supported accommodation service, and the Foyer Manager plays a central role in maintaining compliance, driving continuous improvement, and ensuring the service is always inspection-ready. In conjunction with our Head of Young Persons Services, you will promote the Foyer as a great place to live and ensure the effective and efficient delivery of the local authority commissioned contract. You will lead and empower the team to provide an excellent service to our customers, ensuring performance, recruitment and funding targets are met in line with agreed targets and standards. You will have a proven track record in this highly rewarding field with the skills and experience to ensure a high level of safeguarding and compliance are achieved for MSV and the client group. You will be able to manage difficult situations calmly and be able to plan for and implement changes in service delivery. You will have an understanding of housing management with experience in monitoring arrears to maximise income for MSV Housing and residents. The successful candidate will show enthusiasm and have a strong commitment to delivering a first-class young person s service, with experience with a similar client group. You will have strong interpersonal skills and experience of managing staff and monitoring performance. You will be expected to cover the Foyer Rota between the hours of 8am and 8pm, working 7 hours per day Monday Friday and occasional Saturdays. You will also provide cover for other Young Persons schemes as required. What our Foyer Managers does: Here is a taste of what you will get involved with: You will provide overall management of the Foyers including staff management, meeting performance targets, recruitment and funding in accordance with agreed targets and standards. Manage and oversee all MSV s Foyers rental income and securing of appropriate funding. Promotion the Foyers and development of policy and procedures in conjunction with the Head of Young Persons Services. Ensure high level of safeguarding and compliance are achieved for MSV and client group. Ensure Ofsted compliance and inspection readiness, embedding strong safeguarding and quality standards aligned to Ofsted expectations through day-to-day practice, auditing, and evidence-based improvement. Development of partnerships with other agencies in order to support and develop the work of the Foyer. Provide a high-quality service by maintaining the business targets of MSV, local authority, the requirements of accreditation and regulatory bodies. Monitor the performance of the Foyer against agreed standards and targets and report to the Association Board, the Customer and Communities Committee and other agencies, as required. What we are looking for: Significant experience working in youth or social care services. Proven experience of managing staff teams. Strong knowledge of safeguarding, health & safety and support planning. Excellent communication, leadership and organisational skills. Ability to work flexibly, including occasional evenings or on?call duties. A Chartered Institute of Housing level 4 Certificate would be desirable. We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for young people and children, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion; all applications are scored against the essential criteria. We encourage candidates to submit an anonymised CV where possible. MSV are also committed to supporting work-life balance, including caring or parental responsibilities, with flexible working options and wellbeing support available to all colleagues. For more information, visit our careers page to view the candidate pack and apply: (url removed)/. To discuss the role informally, contact Adele Travis, Head of Young Person Services, on (phone number removed). Interviews are scheduled for 11th June 2026; however, they may take place earlier, and the role may close if a suitable candidate is found. We strongly recommend applying early. We re passionate about inclusion and welcome applicants from diverse backgrounds. If you re unsure whether you meet all requirements, please apply we will assess your suitability.

At MSV Housing we're committed to making sure our customers have good quality safe homes. We are seeking a Housing Disrepair & Property Litigation Solicitor to lead the management and defence of disrepair claims, ensuring compliance with statutory obligations and protecting our residents and assets. You will provide expert legal support on property access matters, enabling essential inspections and works to meet safety standards. Working autonomously, you'll collaborate with Asset Operations teams to identify trends, reduce risk and drive continuous improvement. This role offers the opportunity to shape asset management through strategic legal insight while maintaining a strong customer focus. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Housing Disrepair Solicitor do; Manage a varied caseload of housing disrepair claims from start to resolution, ensuring compliance with legal protocols and delivering strong outcomes for the organisation. Identify and mitigate litigation risks, developing strategies to reduce claim volumes and overall legal costs. Provide expert legal advice on complex cases, acting as a strategic advisor to support asset management, repairs and service improvement. Represent the organisation in court and lead on securing legal access to properties for essential inspections, repairs and safety compliance. Drive continuous improvement by analysing litigation trends, refining disrepair processes and ensuring compliance with evolving legislation and regulatory standards. What we are looking for; Qualified Solicitor (2+ years PQE) with strong expertise in housing disrepair and litigation, underpinned by excellent knowledge of relevant legislation and civil procedure. Proven experience managing complex, high-volume caseloads, including drafting legal documents and representing cases through to court. Strong understanding of social housing frameworks, including the Landlord & Tenant Act, Awaab's Law and the Social Housing (Regulation) Act 2023. Ability to work independently while collaborating effectively with multi-disciplinary teams, providing clear and practical legal advice to non-legal colleagues. Excellent communication, negotiation and analytical skills, with experience using case management systems and a commitment to continuous professional development and high ethical standards. We offer a range of great benefits including: Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. If you wish to discuss the roles informally, please contact Gareth Eadsforth, Director of Asset Operations on . Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

At MSV Housing we're committed to making sure our customers have good quality safe homes. Make a real impact as our ASB & Tenancy Management Solicitor, using your expertise to protect residents, communities, and organisational assets while leading on complex housing litigation and anti-social behaviour cases. You'll partner closely with housing teams, delivering authoritative legal advice and high-quality court representation to create safer, more sustainable neighbourhoods. As a trusted subject matter expert, you'll drive best practice, reduce legal risk, and embed fair, consistent decision-making across all tenancy and ASB services. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What will our ASB and Tenancy Management Solicitor do; Lead on all ASB litigation and tenancy enforcement matters, including injunctions, possession proceedings, and complex housing law cases. Provide expert legal advice on high-risk situations such as safeguarding, domestic abuse, hate crime, and multi-agency interventions. Prepare and present robust casework, including evidence, witness statements, and legal submissions, representing the organisation in court where required. Support operational teams with clear, timely legal guidance on tenancy, leasehold, and housing management issues while ensuring full regulatory and procedural compliance. Drive proactive, solution-focused approaches-minimising legal risk, promoting early intervention, and managing external legal partners to deliver high-quality, cost-effective outcomes. What we are looking for; Qualified Solicitor with a strong track record in housing law, ASB litigation, tenancy management, and complex court proceedings. Proven ability to manage high-volume, demanding caseloads, delivering accurate, high-quality legal work within tight deadlines. Skilled in preparing legal documentation, reports, and court papers, with confidence representing cases and communicating complex legal issues clearly. In-depth knowledge of housing legislation, Civil Procedure Rules, and regulatory frameworks, with an understanding of current social housing challenges. Collaborative, resilient, and proactive professional with excellent problem-solving skills, strong interpersonal approach, and the ability to perform effectively under pressure. We offer a range of great benefits including: Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. If you wish to discuss the roles informally, please contact Tracey Ferguson-Black, Director of Neighbourhoods on . Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

At MSV Housing we re committed to making sure our customers have good quality safe homes and our Later Living Administrator are key to making this happen. The role supports the effective delivery of the Later Living service, ensuring high levels of efficiency and customer satisfaction. You will provide high?quality administrative support, acting as a key point of contact for customers and colleagues while supporting enquiries across Later Living schemes. Responsibilities include administration relating to rents, tenancy allocations, regulatory requirements, invoicing, and general service support. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Later Living Admin s do; Work across multiple workstreams to support service delivery, business continuity, and a positive customer experience. Support the Later Living rent service, including income maximisation, UC and HB checks, refunds, Direct Debits, and customer enquiries. Provide tenancy and voids administration, maintaining accurate records, supporting tenancy setup, and managing empty homes processes. Support colleagues with regulatory data, purchasing processes, staff onboarding, and handling customer complaints in line with the MSV Way. Ensure accurate customer information across systems and provide flexible support, including reception cover and scheme visits where required. What we are looking for; NVQ 2 in Administration or minimum of five GCSEs or equivalent including Maths and English at Grade C and above Demonstrating a high standard of administrative skills Experience of handling telephone calls and resolving issues at the first point of contact. Ability to respond sympathetically and fairly to the needs of our customers and relate to a variety of individuals. Knowledge of ICT systems including Microsoft packages We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Steve Campbell, Later Living Lead on (phone number removed). Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

At MSV Housing we re committed to making sure our customers have good quality safe homes. This role leads the delivery of Major Works, ensuring customers receive safe, high?quality projects completed on time, within budget, and in line with all regulatory and performance standards. Working closely with internal teams, contractors, and specialist suppliers, the role uses effective systems, data, and planning tools to deliver a transparent, value?for?money service with clear communication throughout. Acting as the lead for complex and high?risk cases, the role resolves escalated customer issues, supports long?term investment planning, and works collaboratively across the organisation to continuously improve customer experience and asset performance. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Major Works Manager do; Lead the end?to?end delivery of major works programmes, including planned maintenance, refurbishments, and complex or high?risk projects. Oversee project planning, contract management, budgets, and performance, ensuring programmes meet KPIs, compliance requirements, and deliver value for money. Manage internal teams, contractors, and suppliers to ensure efficient resourcing, high productivity, and consistently high standards of quality and safety. Use data, dashboards, and performance reporting to monitor delivery, manage risks, drive continuous improvement, and support audits and governance. Deliver a strong customer?focused service by managing escalated issues, working closely with TLOs and stakeholders, and ensuring minimal disruption and high customer satisfaction. What we are looking for; Relevant construction/property related qualification and Level 4 in charted institute of housing, or willingness to work towards qualification. Proven experience leading efficient repairs and voids services, managing target?driven teams to deliver high?quality, customer?focused outcomes. Strong background in developing, implementing, and reviewing policies, procedures, operating standards, and managing budgets effectively. Sound knowledge of health and safety, legislative, and regulatory requirements within a construction?related environment. Full Drivers Licence and willingness to travel and support out of hours service requirement. This is a hands-on role at the heart of the service that MSV delivers to our customers, so your effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. You ll be based in the communities we serve and will work under minimum supervision and as part of a team using a flexible approach. We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Alex Orange, Head of Repairs on (phone number removed). Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

At MSV Housing we re committed to making sure our customers have good quality safe homes and our Responsive Repairs Manager s are key to making this happen. The role provides strong operational leadership for the delivery of a high?quality, customer?focused repairs service, ensuring all KPIs, safety standards, and regulatory requirements are met. You will lead improvements to systems, data, and processes, managing operatives, subcontractors, and resources to deliver an efficient, value?for?money service while acting as the escalation point for complex repairs and complaints. Working collaboratively across the organisation, you will support service improvement, workforce development, and provide cover for other Repairs Managers to ensure operational resilience. What do our Responsive Repairs Managers do; Lead the day?to?day delivery of the repairs and voids service, ensuring compliance with regulatory, health and safety, and organisational standards. Drive performance through effective use of systems, data, and reporting, proactively managing KPIs, risks, and service improvement opportunities. Manage complex repairs, escalated complaints, and high?risk cases, working closely with Major Works and Business Support to ensure quality outcomes. Oversee resource planning, budget management, and operational standards to maximise productivity, value for money, and service resilience. Promote a culture of continuous improvement, collaboration, and accountability, providing high?quality insight to senior leaders and supporting out?of?hours service delivery. What we are looking for; Relevant construction/property related qualification and Level 4 in charted institute of housing, or willingness to work towards qualification. Proven leadership in delivering an efficient, customer?focused repairs and voids service through well?managed, target?driven teams. Strong experience in developing and implementing policies, procedures, operating standards, and managing service budgets. In?depth knowledge of health & safety, and legislative and regulatory requirements within a construction or repairs environment. Full Drivers Licence and willingness to travel and support out of hours service requirement. This is a hands-on role at the heart of the service that MSV delivers to our customers, so your effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. You ll be based in the communities we serve and will work under minimum supervision and as part of a team using a flexible approach. We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Alex Orange, Head of Repairs on Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.