Mosscare St Vincents Housing (MSV Housing)
Trafford Park, Manchester
At MSV Housing we re committed to making sure our customers have good quality safe homes and our Later Living Administrator are key to making this happen. The role supports the effective delivery of the Later Living service, ensuring high levels of efficiency and customer satisfaction. You will provide high?quality administrative support, acting as a key point of contact for customers and colleagues while supporting enquiries across Later Living schemes. Responsibilities include administration relating to rents, tenancy allocations, regulatory requirements, invoicing, and general service support. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Later Living Admin s do; Work across multiple workstreams to support service delivery, business continuity, and a positive customer experience. Support the Later Living rent service, including income maximisation, UC and HB checks, refunds, Direct Debits, and customer enquiries. Provide tenancy and voids administration, maintaining accurate records, supporting tenancy setup, and managing empty homes processes. Support colleagues with regulatory data, purchasing processes, staff onboarding, and handling customer complaints in line with the MSV Way. Ensure accurate customer information across systems and provide flexible support, including reception cover and scheme visits where required. What we are looking for; NVQ 2 in Administration or minimum of five GCSEs or equivalent including Maths and English at Grade C and above Demonstrating a high standard of administrative skills Experience of handling telephone calls and resolving issues at the first point of contact. Ability to respond sympathetically and fairly to the needs of our customers and relate to a variety of individuals. Knowledge of ICT systems including Microsoft packages We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Steve Campbell, Later Living Lead on (phone number removed). Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
May 04, 2026
Full time
At MSV Housing we re committed to making sure our customers have good quality safe homes and our Later Living Administrator are key to making this happen. The role supports the effective delivery of the Later Living service, ensuring high levels of efficiency and customer satisfaction. You will provide high?quality administrative support, acting as a key point of contact for customers and colleagues while supporting enquiries across Later Living schemes. Responsibilities include administration relating to rents, tenancy allocations, regulatory requirements, invoicing, and general service support. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Later Living Admin s do; Work across multiple workstreams to support service delivery, business continuity, and a positive customer experience. Support the Later Living rent service, including income maximisation, UC and HB checks, refunds, Direct Debits, and customer enquiries. Provide tenancy and voids administration, maintaining accurate records, supporting tenancy setup, and managing empty homes processes. Support colleagues with regulatory data, purchasing processes, staff onboarding, and handling customer complaints in line with the MSV Way. Ensure accurate customer information across systems and provide flexible support, including reception cover and scheme visits where required. What we are looking for; NVQ 2 in Administration or minimum of five GCSEs or equivalent including Maths and English at Grade C and above Demonstrating a high standard of administrative skills Experience of handling telephone calls and resolving issues at the first point of contact. Ability to respond sympathetically and fairly to the needs of our customers and relate to a variety of individuals. Knowledge of ICT systems including Microsoft packages We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Steve Campbell, Later Living Lead on (phone number removed). Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Mosscare St Vincents Housing (MSV Housing)
Trafford Park, Manchester
At MSV Housing we re committed to making sure our customers have good quality safe homes. This role leads the delivery of Major Works, ensuring customers receive safe, high?quality projects completed on time, within budget, and in line with all regulatory and performance standards. Working closely with internal teams, contractors, and specialist suppliers, the role uses effective systems, data, and planning tools to deliver a transparent, value?for?money service with clear communication throughout. Acting as the lead for complex and high?risk cases, the role resolves escalated customer issues, supports long?term investment planning, and works collaboratively across the organisation to continuously improve customer experience and asset performance. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Major Works Manager do; Lead the end?to?end delivery of major works programmes, including planned maintenance, refurbishments, and complex or high?risk projects. Oversee project planning, contract management, budgets, and performance, ensuring programmes meet KPIs, compliance requirements, and deliver value for money. Manage internal teams, contractors, and suppliers to ensure efficient resourcing, high productivity, and consistently high standards of quality and safety. Use data, dashboards, and performance reporting to monitor delivery, manage risks, drive continuous improvement, and support audits and governance. Deliver a strong customer?focused service by managing escalated issues, working closely with TLOs and stakeholders, and ensuring minimal disruption and high customer satisfaction. What we are looking for; Relevant construction/property related qualification and Level 4 in charted institute of housing, or willingness to work towards qualification. Proven experience leading efficient repairs and voids services, managing target?driven teams to deliver high?quality, customer?focused outcomes. Strong background in developing, implementing, and reviewing policies, procedures, operating standards, and managing budgets effectively. Sound knowledge of health and safety, legislative, and regulatory requirements within a construction?related environment. Full Drivers Licence and willingness to travel and support out of hours service requirement. This is a hands-on role at the heart of the service that MSV delivers to our customers, so your effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. You ll be based in the communities we serve and will work under minimum supervision and as part of a team using a flexible approach. We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Alex Orange, Head of Repairs on (phone number removed). Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
May 04, 2026
Full time
At MSV Housing we re committed to making sure our customers have good quality safe homes. This role leads the delivery of Major Works, ensuring customers receive safe, high?quality projects completed on time, within budget, and in line with all regulatory and performance standards. Working closely with internal teams, contractors, and specialist suppliers, the role uses effective systems, data, and planning tools to deliver a transparent, value?for?money service with clear communication throughout. Acting as the lead for complex and high?risk cases, the role resolves escalated customer issues, supports long?term investment planning, and works collaboratively across the organisation to continuously improve customer experience and asset performance. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Major Works Manager do; Lead the end?to?end delivery of major works programmes, including planned maintenance, refurbishments, and complex or high?risk projects. Oversee project planning, contract management, budgets, and performance, ensuring programmes meet KPIs, compliance requirements, and deliver value for money. Manage internal teams, contractors, and suppliers to ensure efficient resourcing, high productivity, and consistently high standards of quality and safety. Use data, dashboards, and performance reporting to monitor delivery, manage risks, drive continuous improvement, and support audits and governance. Deliver a strong customer?focused service by managing escalated issues, working closely with TLOs and stakeholders, and ensuring minimal disruption and high customer satisfaction. What we are looking for; Relevant construction/property related qualification and Level 4 in charted institute of housing, or willingness to work towards qualification. Proven experience leading efficient repairs and voids services, managing target?driven teams to deliver high?quality, customer?focused outcomes. Strong background in developing, implementing, and reviewing policies, procedures, operating standards, and managing budgets effectively. Sound knowledge of health and safety, legislative, and regulatory requirements within a construction?related environment. Full Drivers Licence and willingness to travel and support out of hours service requirement. This is a hands-on role at the heart of the service that MSV delivers to our customers, so your effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. You ll be based in the communities we serve and will work under minimum supervision and as part of a team using a flexible approach. We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Alex Orange, Head of Repairs on (phone number removed). Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Mosscare St Vincents Housing (MSV Housing)
Trafford Park, Manchester
At MSV Housing we re committed to making sure our customers have good quality safe homes and our Responsive Repairs Manager s are key to making this happen. The role provides strong operational leadership for the delivery of a high?quality, customer?focused repairs service, ensuring all KPIs, safety standards, and regulatory requirements are met. You will lead improvements to systems, data, and processes, managing operatives, subcontractors, and resources to deliver an efficient, value?for?money service while acting as the escalation point for complex repairs and complaints. Working collaboratively across the organisation, you will support service improvement, workforce development, and provide cover for other Repairs Managers to ensure operational resilience. What do our Responsive Repairs Managers do; Lead the day?to?day delivery of the repairs and voids service, ensuring compliance with regulatory, health and safety, and organisational standards. Drive performance through effective use of systems, data, and reporting, proactively managing KPIs, risks, and service improvement opportunities. Manage complex repairs, escalated complaints, and high?risk cases, working closely with Major Works and Business Support to ensure quality outcomes. Oversee resource planning, budget management, and operational standards to maximise productivity, value for money, and service resilience. Promote a culture of continuous improvement, collaboration, and accountability, providing high?quality insight to senior leaders and supporting out?of?hours service delivery. What we are looking for; Relevant construction/property related qualification and Level 4 in charted institute of housing, or willingness to work towards qualification. Proven leadership in delivering an efficient, customer?focused repairs and voids service through well?managed, target?driven teams. Strong experience in developing and implementing policies, procedures, operating standards, and managing service budgets. In?depth knowledge of health & safety, and legislative and regulatory requirements within a construction or repairs environment. Full Drivers Licence and willingness to travel and support out of hours service requirement. This is a hands-on role at the heart of the service that MSV delivers to our customers, so your effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. You ll be based in the communities we serve and will work under minimum supervision and as part of a team using a flexible approach. We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Alex Orange, Head of Repairs on Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
May 04, 2026
Full time
At MSV Housing we re committed to making sure our customers have good quality safe homes and our Responsive Repairs Manager s are key to making this happen. The role provides strong operational leadership for the delivery of a high?quality, customer?focused repairs service, ensuring all KPIs, safety standards, and regulatory requirements are met. You will lead improvements to systems, data, and processes, managing operatives, subcontractors, and resources to deliver an efficient, value?for?money service while acting as the escalation point for complex repairs and complaints. Working collaboratively across the organisation, you will support service improvement, workforce development, and provide cover for other Repairs Managers to ensure operational resilience. What do our Responsive Repairs Managers do; Lead the day?to?day delivery of the repairs and voids service, ensuring compliance with regulatory, health and safety, and organisational standards. Drive performance through effective use of systems, data, and reporting, proactively managing KPIs, risks, and service improvement opportunities. Manage complex repairs, escalated complaints, and high?risk cases, working closely with Major Works and Business Support to ensure quality outcomes. Oversee resource planning, budget management, and operational standards to maximise productivity, value for money, and service resilience. Promote a culture of continuous improvement, collaboration, and accountability, providing high?quality insight to senior leaders and supporting out?of?hours service delivery. What we are looking for; Relevant construction/property related qualification and Level 4 in charted institute of housing, or willingness to work towards qualification. Proven leadership in delivering an efficient, customer?focused repairs and voids service through well?managed, target?driven teams. Strong experience in developing and implementing policies, procedures, operating standards, and managing service budgets. In?depth knowledge of health & safety, and legislative and regulatory requirements within a construction or repairs environment. Full Drivers Licence and willingness to travel and support out of hours service requirement. This is a hands-on role at the heart of the service that MSV delivers to our customers, so your effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. You ll be based in the communities we serve and will work under minimum supervision and as part of a team using a flexible approach. We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Alex Orange, Head of Repairs on Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
