Videndum plc
Bury St. Edmunds, Suffolk
Videndum is a multinational group, operating c20 brands that design, manufacture and sell technically advanced products that support the Broadcast, Cinema and Photographic markets. Listed on the London Stock Exchange with 2025 revenue of £230 million, Videndum employs c1,200 employees globally. The purpose of this role is to ensure first class sales support by providing a professional sales order process and customer consultancy. It is the link between our customers, the regional sales managers and our internal organisation. The role is heavily responsible for ensuring customers receive product on time and as per expectations and also supporting the sales team with product information and pricing during the sales process. Each Sales Support Adviser works closely with a Regional Sales Manager to support the sales in their region. Main Responsibilities and Tasks: Complete proper and timely order processing from order receipt to invoicing and preparation of dispatch in cooperation with freight forwarders and the external logistics service provider Advice and support to customers on the phone and by Email Determine customer needs through pro-active communication with the customer Receive inquiries, create and follow up on quotations, offer alternative solutions Accurate and timely data management in the ERP system Delivery date tracking in cooperation with the planning and purchasing departments Obtaining freight cost quotations and checking freight invoices Creation of special export documents Processing of letters of credit in cooperation with finance department Manage complaints and process returns, incl. preparation of credit requests Monitoring of credit limits and incoming payments in cooperation with Credit Control Maintenance of the customer master data in the ERP system Knowledge and Skills: Essential: Some years experience in customer service / order processing / inside sales Very good knowledge and understanding of an ERP System, preferably IFS Very good knowledge of a CRM system (like ) Comprehensive PC know-how (MS Office) Fluent English speaking and writing Customer-oriented thinking and acting Independent and self-reliant way of working Ability to understand and process even complex business processes Communication skills Good manners and ability to work in a team High degree of flexibility, commitment, and resilience Absolute reliability Desirable: Other language skills
Videndum is a multinational group, operating c20 brands that design, manufacture and sell technically advanced products that support the Broadcast, Cinema and Photographic markets. Listed on the London Stock Exchange with 2025 revenue of £230 million, Videndum employs c1,200 employees globally. The purpose of this role is to ensure first class sales support by providing a professional sales order process and customer consultancy. It is the link between our customers, the regional sales managers and our internal organisation. The role is heavily responsible for ensuring customers receive product on time and as per expectations and also supporting the sales team with product information and pricing during the sales process. Each Sales Support Adviser works closely with a Regional Sales Manager to support the sales in their region. Main Responsibilities and Tasks: Complete proper and timely order processing from order receipt to invoicing and preparation of dispatch in cooperation with freight forwarders and the external logistics service provider Advice and support to customers on the phone and by Email Determine customer needs through pro-active communication with the customer Receive inquiries, create and follow up on quotations, offer alternative solutions Accurate and timely data management in the ERP system Delivery date tracking in cooperation with the planning and purchasing departments Obtaining freight cost quotations and checking freight invoices Creation of special export documents Processing of letters of credit in cooperation with finance department Manage complaints and process returns, incl. preparation of credit requests Monitoring of credit limits and incoming payments in cooperation with Credit Control Maintenance of the customer master data in the ERP system Knowledge and Skills: Essential: Some years experience in customer service / order processing / inside sales Very good knowledge and understanding of an ERP System, preferably IFS Very good knowledge of a CRM system (like ) Comprehensive PC know-how (MS Office) Fluent English speaking and writing Customer-oriented thinking and acting Independent and self-reliant way of working Ability to understand and process even complex business processes Communication skills Good manners and ability to work in a team High degree of flexibility, commitment, and resilience Absolute reliability Desirable: Other language skills