Marketing Executive (Lead) Travel Technology & SaaS Location: Ellesmere Port, Cheshire (commutable from Chester, Wirral, Liverpool and North Wales) Salary: £33,000 - £36,000 + Annual Bonus circa 8-10% + Excellent Benefits Working Pattern: Hybrid (3 days in the office, including Fridays, and 2 days from home) Hours: 37.5 hours per week, Monday to Friday About the Opportunity Are you an experienced marketing professional looking for a varied role where you can influence brand growth, drive demand generation campaigns and help shape the future of innovative technology products? Our client is a highly successful and rapidly growing travel technology business that develops market-leading SaaS solutions for the global travel industry. Working with some of the world's most recognisable travel brands, they have built a reputation for innovation, customer service excellence and delivering technology that makes travel easier. As part of continued growth, they are looking to appoint a Marketing Lead to take ownership of key marketing initiatives across multiple brands, supporting both customer acquisition and brand development. The Role Reporting to the Marketing & Communications Manager, you will play a pivotal role in developing and delivering integrated marketing campaigns across a portfolio of technology and travel brands. This is a broad and hands-on position that combines campaign management, content creation, employer branding, marketing automation and lead generation activity. You'll collaborate with stakeholders across the business to create compelling campaigns that engage customers, generate demand and support business growth. Key Responsibilities Develop and deliver integrated marketing campaigns across multiple brands. Support the growth and development of the company's employer brand across internal and external channels. Create engaging content for websites, blogs, email campaigns and social media platforms. Translate complex technology and SaaS solutions into clear, customer-focused messaging. Build and manage marketing automation workflows, nurture programmes and customer journeys using HubSpot. Support lead generation and demand generation initiatives in collaboration with internal stakeholders. Produce creative briefs and work closely with design and digital teams to deliver high-quality campaigns. Monitor campaign performance, analyse results and identify opportunities for improvement. Ensure all marketing activity is delivered on time, on brand and aligned with business objectives. About You To be successful in this role, you'll ideally have: A minimum of 4-5 years' experience in a marketing position, some of which must have bene marketing a SaaS software product Proven experience delivering integrated marketing campaigns across multiple channels. Strong HubSpot knowledge, including email marketing, workflows, automation, landing pages and reporting. Experience supporting lead generation and customer engagement programmes. Excellent copywriting and content creation skills. Strong project management and organisational abilities. Experience collaborating with multiple stakeholders across a business. Exposure to CMS platforms such as WordPress would be advantageous. Personal Attributes We're looking for someone who is: Proactive, curious and keen to introduce new ideas. A confident communicator with strong relationship-building skills. Comfortable working independently while contributing to a collaborative team environment. Detail-oriented and committed to producing high-quality work. Interested in technology, innovation and SaaS products. Eager to continue developing their marketing expertise. Able to balance strategic thinking with hands-on campaign delivery. What's on Offer? Salary of £33,000 - £36,000 dependent upon experience. Annual company bonus. 33 days holiday including bank holidays. Hybrid working model. 5% matched pension contribution. Modern office environment. On-site gym facilities. Friday social events and additional employee perks. Ongoing training and personal development opportunities. Comprehensive wellbeing and employee benefits package. Apply Now This is an excellent opportunity for an ambitious marketing professional to join a growing technology-led business where you'll have genuine ownership, variety and the chance to make a measurable impact across multiple brands. To find out more or apply confidentially, please get in touch today.
Aug 14, 2026
Full time
Marketing Executive (Lead) Travel Technology & SaaS Location: Ellesmere Port, Cheshire (commutable from Chester, Wirral, Liverpool and North Wales) Salary: £33,000 - £36,000 + Annual Bonus circa 8-10% + Excellent Benefits Working Pattern: Hybrid (3 days in the office, including Fridays, and 2 days from home) Hours: 37.5 hours per week, Monday to Friday About the Opportunity Are you an experienced marketing professional looking for a varied role where you can influence brand growth, drive demand generation campaigns and help shape the future of innovative technology products? Our client is a highly successful and rapidly growing travel technology business that develops market-leading SaaS solutions for the global travel industry. Working with some of the world's most recognisable travel brands, they have built a reputation for innovation, customer service excellence and delivering technology that makes travel easier. As part of continued growth, they are looking to appoint a Marketing Lead to take ownership of key marketing initiatives across multiple brands, supporting both customer acquisition and brand development. The Role Reporting to the Marketing & Communications Manager, you will play a pivotal role in developing and delivering integrated marketing campaigns across a portfolio of technology and travel brands. This is a broad and hands-on position that combines campaign management, content creation, employer branding, marketing automation and lead generation activity. You'll collaborate with stakeholders across the business to create compelling campaigns that engage customers, generate demand and support business growth. Key Responsibilities Develop and deliver integrated marketing campaigns across multiple brands. Support the growth and development of the company's employer brand across internal and external channels. Create engaging content for websites, blogs, email campaigns and social media platforms. Translate complex technology and SaaS solutions into clear, customer-focused messaging. Build and manage marketing automation workflows, nurture programmes and customer journeys using HubSpot. Support lead generation and demand generation initiatives in collaboration with internal stakeholders. Produce creative briefs and work closely with design and digital teams to deliver high-quality campaigns. Monitor campaign performance, analyse results and identify opportunities for improvement. Ensure all marketing activity is delivered on time, on brand and aligned with business objectives. About You To be successful in this role, you'll ideally have: A minimum of 4-5 years' experience in a marketing position, some of which must have bene marketing a SaaS software product Proven experience delivering integrated marketing campaigns across multiple channels. Strong HubSpot knowledge, including email marketing, workflows, automation, landing pages and reporting. Experience supporting lead generation and customer engagement programmes. Excellent copywriting and content creation skills. Strong project management and organisational abilities. Experience collaborating with multiple stakeholders across a business. Exposure to CMS platforms such as WordPress would be advantageous. Personal Attributes We're looking for someone who is: Proactive, curious and keen to introduce new ideas. A confident communicator with strong relationship-building skills. Comfortable working independently while contributing to a collaborative team environment. Detail-oriented and committed to producing high-quality work. Interested in technology, innovation and SaaS products. Eager to continue developing their marketing expertise. Able to balance strategic thinking with hands-on campaign delivery. What's on Offer? Salary of £33,000 - £36,000 dependent upon experience. Annual company bonus. 33 days holiday including bank holidays. Hybrid working model. 5% matched pension contribution. Modern office environment. On-site gym facilities. Friday social events and additional employee perks. Ongoing training and personal development opportunities. Comprehensive wellbeing and employee benefits package. Apply Now This is an excellent opportunity for an ambitious marketing professional to join a growing technology-led business where you'll have genuine ownership, variety and the chance to make a measurable impact across multiple brands. To find out more or apply confidentially, please get in touch today.
Customer Success Manager (SaaS) Construction and Built Environment Tech Bracknell, Berkshire Competitive Salary + Bonus + Excellent Benefits Shape the future of Customer Success. Are you an experienced Customer Success or Strategic Account Manager with a passion for helping customers achieve real business value from SaaS technology? Value Added Recruitment is looking for a commercially minded Customer Success Manager to manage a portfolio of strategic customers across EMEA, ensuring they successfully adopt our market-leading SaaS platform while driving customer satisfaction, retention and long-term account growth. This is a fantastic opportunity to join a respected organisation at an exciting stage of its digital transformation, where Customer Success is central to the company's future growth strategy. The Opportunity You'll own the post-sales customer journey, becoming a trusted advisor to key stakeholders and helping customers maximise the value of their investment. Working closely with Sales, Product and Support teams, you'll deliver an exceptional customer experience while identifying opportunities to increase adoption, improve retention and generate additional revenue. If you enjoy building long-term client relationships, influencing senior stakeholders and making a genuine commercial impact, this role offers an excellent opportunity to do exactly that. Key Responsibilities Manage a portfolio of strategic customer accounts across EMEA. Lead the successful migration of customers from legacy solutions to a modern SaaS platform. Build trusted relationships with executive sponsors, business leaders and operational users. Develop Customer Success Plans aligned to customer objectives and measurable business outcomes. Drive customer onboarding, adoption, engagement and long-term value realisation. Deliver Quarterly Business Reviews, health checks and strategic planning sessions. Act as a trusted advisor, sharing industry best practice and product expertise. Own customer renewals, retention and Net Revenue Retention (NRR) performance. Identify and develop upsell and cross-sell opportunities alongside the Sales team. Monitor customer health, proactively identifying risks and implementing retention plans. Capture customer feedback to help shape future product development. Promote customer advocacy through references, case studies and success stories. Maintain accurate CRM data, customer plans and forecasting information. Collaborate closely with Sales, Product and Technical Support to deliver a seamless customer experience. About You You'll already have experience managing strategic customer relationships and will understand how to combine exceptional service with strong commercial awareness. You'll ideally bring: Experience in Customer Success, Strategic Account Management or Senior Account Management. A background within SaaS, software, technology or construction and the built environment. A proven track record of improving customer retention, renewals and account growth. Experience delivering onboarding programmes and driving software adoption. Strong commercial awareness with experience identifying expansion opportunities. Excellent stakeholder management skills, including working with senior decision-makers. Experience using CRM systems and customer success metrics. Outstanding communication, presentation and relationship-building skills. A proactive, organised and customer-focused approach. Success in this role will include Delivering high Net Revenue Retention (NRR) Increasing customer retention and renewal rates Growing expansion revenue through upselling and cross-selling Driving product adoption and customer engagement Improving customer health and satisfaction Developing customer advocates, references and case studies Why Join? This is an opportunity to play a pivotal role in the continued growth of an innovative SaaS platform while working with high-profile customers across EMEA. You'll enjoy: Managing strategic customer relationships rather than high-volume accounts. Working closely with Product, Sales and Support to influence customer outcomes. The opportunity to shape Customer Success best practice across the business. A collaborative, supportive culture where your ideas are valued. Genuine opportunities for career progression as the business continues to grow. Receive a competitive salary, and benefits package. If you're looking for a Customer Success role where you can build long-term partnerships, drive commercial success and help customers realise measurable value from technology, we'd love to hear from you. Apply today to find out more.
Aug 03, 2026
Full time
Customer Success Manager (SaaS) Construction and Built Environment Tech Bracknell, Berkshire Competitive Salary + Bonus + Excellent Benefits Shape the future of Customer Success. Are you an experienced Customer Success or Strategic Account Manager with a passion for helping customers achieve real business value from SaaS technology? Value Added Recruitment is looking for a commercially minded Customer Success Manager to manage a portfolio of strategic customers across EMEA, ensuring they successfully adopt our market-leading SaaS platform while driving customer satisfaction, retention and long-term account growth. This is a fantastic opportunity to join a respected organisation at an exciting stage of its digital transformation, where Customer Success is central to the company's future growth strategy. The Opportunity You'll own the post-sales customer journey, becoming a trusted advisor to key stakeholders and helping customers maximise the value of their investment. Working closely with Sales, Product and Support teams, you'll deliver an exceptional customer experience while identifying opportunities to increase adoption, improve retention and generate additional revenue. If you enjoy building long-term client relationships, influencing senior stakeholders and making a genuine commercial impact, this role offers an excellent opportunity to do exactly that. Key Responsibilities Manage a portfolio of strategic customer accounts across EMEA. Lead the successful migration of customers from legacy solutions to a modern SaaS platform. Build trusted relationships with executive sponsors, business leaders and operational users. Develop Customer Success Plans aligned to customer objectives and measurable business outcomes. Drive customer onboarding, adoption, engagement and long-term value realisation. Deliver Quarterly Business Reviews, health checks and strategic planning sessions. Act as a trusted advisor, sharing industry best practice and product expertise. Own customer renewals, retention and Net Revenue Retention (NRR) performance. Identify and develop upsell and cross-sell opportunities alongside the Sales team. Monitor customer health, proactively identifying risks and implementing retention plans. Capture customer feedback to help shape future product development. Promote customer advocacy through references, case studies and success stories. Maintain accurate CRM data, customer plans and forecasting information. Collaborate closely with Sales, Product and Technical Support to deliver a seamless customer experience. About You You'll already have experience managing strategic customer relationships and will understand how to combine exceptional service with strong commercial awareness. You'll ideally bring: Experience in Customer Success, Strategic Account Management or Senior Account Management. A background within SaaS, software, technology or construction and the built environment. A proven track record of improving customer retention, renewals and account growth. Experience delivering onboarding programmes and driving software adoption. Strong commercial awareness with experience identifying expansion opportunities. Excellent stakeholder management skills, including working with senior decision-makers. Experience using CRM systems and customer success metrics. Outstanding communication, presentation and relationship-building skills. A proactive, organised and customer-focused approach. Success in this role will include Delivering high Net Revenue Retention (NRR) Increasing customer retention and renewal rates Growing expansion revenue through upselling and cross-selling Driving product adoption and customer engagement Improving customer health and satisfaction Developing customer advocates, references and case studies Why Join? This is an opportunity to play a pivotal role in the continued growth of an innovative SaaS platform while working with high-profile customers across EMEA. You'll enjoy: Managing strategic customer relationships rather than high-volume accounts. Working closely with Product, Sales and Support to influence customer outcomes. The opportunity to shape Customer Success best practice across the business. A collaborative, supportive culture where your ideas are valued. Genuine opportunities for career progression as the business continues to grow. Receive a competitive salary, and benefits package. If you're looking for a Customer Success role where you can build long-term partnerships, drive commercial success and help customers realise measurable value from technology, we'd love to hear from you. Apply today to find out more.
Business Development & Relationships Manager. Construction Sector Professional Services. Bracknell, Berkshire Full Time Commutable from Wokingham, Ascot, Camberley, Maidenhead, Reading, Windsor, North West Greater London, Farnborough and Fleet. £50-60K Base + Uncapped Commission + Benefits Grow relationships. Create opportunities. Help shape the future of the built environment. Are you a relationship-focused Business Development professional who enjoys building trusted partnerships, identifying commercial opportunities and delivering real value to clients? Value Added Recruitment is working with a long-established organisation, offering a range of services to the construction and built environment sector. We are looking for a Business Development & Relationship Manager to join their Professional Services sales team. This is an exciting opportunity to take ownership of a portfolio of members and affiliate partners, helping to strengthen long-term relationships while identifying opportunities to grow engagement across our market-leading services. This is more than a sales role. It's about becoming a trusted advisor, understanding customer challenges and connecting organisations with the expertise, insight and solutions that help them succeed. For this role is essential that you have experience from within this industry and are familiar with the business drivers, concerns and pain points of construction and BI design industry clients. My client is rusted authority within the built environment, providing independent testing, consultancy, research, market intelligence and professional services that help organisations improve building performance and make informed commercial decisions. As they continue to evolve their membership and affiliate offering, we're looking for someone who can build meaningful relationships, uncover opportunities and help drive sustainable commercial growth. The Role Reporting into the Professional Services team, you'll manage an established portfolio while developing new relationships across the industry. You'll work closely with existing members, affiliate partners and prospective clients to understand their objectives, maximise the value they receive, and identify opportunities to introduce additional services including publications, subscriptions, training and professional support. This role combines account management, relationship building and consultative business development, making it ideal for someone who enjoys both nurturing existing clients and creating new opportunities. Key Responsibilities Build and develop strong relationships with current members, affiliate partners and prospective organisations. Promote enhanced membership proposition, positioning the organisation as a trusted long-term partner. Grow membership value through consultative account management and cross-selling relevant services and subscriptions. Support the transition of members into the new Affiliate Partner Programme. Identify new business opportunities and develop existing accounts through strategic engagement. Work collaboratively across internal teams to deliver an exceptional customer experience. Capture customer activity, opportunities and pipeline information using CRM. Produce reports, market insights and account development plans. Represent the company at industry events, networking opportunities and forums. Maintain awareness of market trends and competitor activity to support future growth. About You We're looking for someone who combines commercial awareness with excellent relationship-building skills. You'll ideally have: Experience in Business Development, Relationship Management, Account Management or Customer Success. A consultative approach with the ability to understand customer needs and create tailored solutions. Excellent communication, negotiation and stakeholder management skills. Experience managing multiple client accounts and developing long-term partnerships. Strong commercial awareness with experience identifying growth opportunities. A highly organised and proactive approach with excellent attention to detail. Experience using CRM systems to manage customer relationships and sales activity. A full UK driving licence and willingness to travel across the UK when required. Previous Construction or Built Environment client experience preferred but not essential. Experience within professional services, engineering, construction, building services, technical consultancy or membership organisations would be advantageous. Why Join? You'll join an organisation that genuinely values expertise, collaboration and continuous improvement. You'll have the opportunity to work with some of the most respected organisations within the built environment while contributing to the future growth of an independent industry leader. We offer: Competitive salary and uncapped commission Workplace Pension Life Assurance (4x salary) 26 days annual leave plus Bank Holidays Employee Assistance Programme Online GP Service Eye care support Electric vehicle charging facilities Ongoing professional development A collaborative and supportive working environment Ready to make an impact? If you're passionate about building lasting client relationships, developing commercial opportunities and working with an organisation that makes a genuine difference to the built environment, we'd love to hear from you. UK Driving License required Apply today and help us build stronger partnerships for the future.
Jul 31, 2026
Full time
Business Development & Relationships Manager. Construction Sector Professional Services. Bracknell, Berkshire Full Time Commutable from Wokingham, Ascot, Camberley, Maidenhead, Reading, Windsor, North West Greater London, Farnborough and Fleet. £50-60K Base + Uncapped Commission + Benefits Grow relationships. Create opportunities. Help shape the future of the built environment. Are you a relationship-focused Business Development professional who enjoys building trusted partnerships, identifying commercial opportunities and delivering real value to clients? Value Added Recruitment is working with a long-established organisation, offering a range of services to the construction and built environment sector. We are looking for a Business Development & Relationship Manager to join their Professional Services sales team. This is an exciting opportunity to take ownership of a portfolio of members and affiliate partners, helping to strengthen long-term relationships while identifying opportunities to grow engagement across our market-leading services. This is more than a sales role. It's about becoming a trusted advisor, understanding customer challenges and connecting organisations with the expertise, insight and solutions that help them succeed. For this role is essential that you have experience from within this industry and are familiar with the business drivers, concerns and pain points of construction and BI design industry clients. My client is rusted authority within the built environment, providing independent testing, consultancy, research, market intelligence and professional services that help organisations improve building performance and make informed commercial decisions. As they continue to evolve their membership and affiliate offering, we're looking for someone who can build meaningful relationships, uncover opportunities and help drive sustainable commercial growth. The Role Reporting into the Professional Services team, you'll manage an established portfolio while developing new relationships across the industry. You'll work closely with existing members, affiliate partners and prospective clients to understand their objectives, maximise the value they receive, and identify opportunities to introduce additional services including publications, subscriptions, training and professional support. This role combines account management, relationship building and consultative business development, making it ideal for someone who enjoys both nurturing existing clients and creating new opportunities. Key Responsibilities Build and develop strong relationships with current members, affiliate partners and prospective organisations. Promote enhanced membership proposition, positioning the organisation as a trusted long-term partner. Grow membership value through consultative account management and cross-selling relevant services and subscriptions. Support the transition of members into the new Affiliate Partner Programme. Identify new business opportunities and develop existing accounts through strategic engagement. Work collaboratively across internal teams to deliver an exceptional customer experience. Capture customer activity, opportunities and pipeline information using CRM. Produce reports, market insights and account development plans. Represent the company at industry events, networking opportunities and forums. Maintain awareness of market trends and competitor activity to support future growth. About You We're looking for someone who combines commercial awareness with excellent relationship-building skills. You'll ideally have: Experience in Business Development, Relationship Management, Account Management or Customer Success. A consultative approach with the ability to understand customer needs and create tailored solutions. Excellent communication, negotiation and stakeholder management skills. Experience managing multiple client accounts and developing long-term partnerships. Strong commercial awareness with experience identifying growth opportunities. A highly organised and proactive approach with excellent attention to detail. Experience using CRM systems to manage customer relationships and sales activity. A full UK driving licence and willingness to travel across the UK when required. Previous Construction or Built Environment client experience preferred but not essential. Experience within professional services, engineering, construction, building services, technical consultancy or membership organisations would be advantageous. Why Join? You'll join an organisation that genuinely values expertise, collaboration and continuous improvement. You'll have the opportunity to work with some of the most respected organisations within the built environment while contributing to the future growth of an independent industry leader. We offer: Competitive salary and uncapped commission Workplace Pension Life Assurance (4x salary) 26 days annual leave plus Bank Holidays Employee Assistance Programme Online GP Service Eye care support Electric vehicle charging facilities Ongoing professional development A collaborative and supportive working environment Ready to make an impact? If you're passionate about building lasting client relationships, developing commercial opportunities and working with an organisation that makes a genuine difference to the built environment, we'd love to hear from you. UK Driving License required Apply today and help us build stronger partnerships for the future.
Business Development Executive HVAC Instrumentation Solutions Sales Bracknell (Office Based) £ Competitive Basic + Commission + Excellent Benefits Are you an ambitious B2B sales professional with around 3 years + experience in outbound technical B2B sales looking for the next step in your career? If you are technically minded and have sold HVAC, Fire, Physical Security or other industrial equipment, and/or past engagement with Construction and Building Industry clients, this could be a great next move. Value Added Recruitment are recruiting on behalf of an established and highly respected organisation within the technical and professional services sector. This is an excellent opportunity to join a business with an outstanding reputation, where you'll receive ongoing support, career development and the opportunity to build long-term client relationships while earning uncapped commission. If you enjoy generating new business, speaking with decision-makers and turning opportunities into long-term partnerships, we'd love to hear from you. The Role As a Business Development Executive, you'll be responsible for identifying and securing new business opportunities while developing relationships with both prospective and existing clients. Working closely with internal technical and commercial teams, you'll introduce existing and new clients to buy specialist HVAC systems testing instrumentation tools as well as selling calibration and servicing services. You ll understand their requirements and provide tailored solutions that genuinely add value. Full inhouse training will be given. This is a consultative B2B sales role that combines outbound prospecting, account management and business development. Key Responsibilities Generate new business through proactive outbound calls, networking and market research. Attend trade shows and events and demonstrate various equipment. Build and maintain a strong sales pipeline. Book meetings and identify commercial opportunities. Develop relationships with key decision-makers. Prepare proposals and negotiate commercial agreements. Manage the sales process from initial contact through to close. Maintain accurate CRM records and sales activity. Work collaboratively with technical specialists to provide the right solutions. Achieve and exceed agreed sales targets. About You To be successful, you'll ideally have: Around 3 years + outbound B2B sales experience (essential). Experience in business development, lead generation or account management. Confidence speaking with senior decision-makers over the phone. Excellent communication and relationship-building skills. A proactive, self-motivated approach. Strong organisational skills and attention to detail. Experience using CRM systems. A genuine desire to build a long-term career in business development. What's on Offer? £40,000 £45,000 basic salary Sales Commission on top Full-time, permanent position Pension scheme Life assurance 26 days holiday plus bank holidays Employee Assistance Programme GP support services Eye care scheme Electric vehicle charging facilities Ongoing training and career development Supportive, collaborative working environment Apply now to find out more.
Jul 31, 2026
Full time
Business Development Executive HVAC Instrumentation Solutions Sales Bracknell (Office Based) £ Competitive Basic + Commission + Excellent Benefits Are you an ambitious B2B sales professional with around 3 years + experience in outbound technical B2B sales looking for the next step in your career? If you are technically minded and have sold HVAC, Fire, Physical Security or other industrial equipment, and/or past engagement with Construction and Building Industry clients, this could be a great next move. Value Added Recruitment are recruiting on behalf of an established and highly respected organisation within the technical and professional services sector. This is an excellent opportunity to join a business with an outstanding reputation, where you'll receive ongoing support, career development and the opportunity to build long-term client relationships while earning uncapped commission. If you enjoy generating new business, speaking with decision-makers and turning opportunities into long-term partnerships, we'd love to hear from you. The Role As a Business Development Executive, you'll be responsible for identifying and securing new business opportunities while developing relationships with both prospective and existing clients. Working closely with internal technical and commercial teams, you'll introduce existing and new clients to buy specialist HVAC systems testing instrumentation tools as well as selling calibration and servicing services. You ll understand their requirements and provide tailored solutions that genuinely add value. Full inhouse training will be given. This is a consultative B2B sales role that combines outbound prospecting, account management and business development. Key Responsibilities Generate new business through proactive outbound calls, networking and market research. Attend trade shows and events and demonstrate various equipment. Build and maintain a strong sales pipeline. Book meetings and identify commercial opportunities. Develop relationships with key decision-makers. Prepare proposals and negotiate commercial agreements. Manage the sales process from initial contact through to close. Maintain accurate CRM records and sales activity. Work collaboratively with technical specialists to provide the right solutions. Achieve and exceed agreed sales targets. About You To be successful, you'll ideally have: Around 3 years + outbound B2B sales experience (essential). Experience in business development, lead generation or account management. Confidence speaking with senior decision-makers over the phone. Excellent communication and relationship-building skills. A proactive, self-motivated approach. Strong organisational skills and attention to detail. Experience using CRM systems. A genuine desire to build a long-term career in business development. What's on Offer? £40,000 £45,000 basic salary Sales Commission on top Full-time, permanent position Pension scheme Life assurance 26 days holiday plus bank holidays Employee Assistance Programme GP support services Eye care scheme Electric vehicle charging facilities Ongoing training and career development Supportive, collaborative working environment Apply now to find out more.
Customer Success Manager Construction SaaS ERP Dynamics To suit experienced Enterprise CSM with a background in hands on ERP systems configuration and implementation. Location: Mainly remote plus anchor days. Maidenhead, Berkshire. Or mainly remote plus anchor days in Newcastle Upon Tyne office. To suit Southeast, Wider Midlands or North of England based candidate close to Motorway Network. Salary: Circa £65-70K + Bonus OTE 80K Benefits: Fully comprehensive including over average leave, pension input, health and much more. Value Added Recruitment is proud to work with this leading Construction Technology SaaS Vendor and established Great Place to Work, to hire a Customer Success Manager (From previous ERP Technical Background) to support enterprise customers using a leading construction-focused SaaS platform built on Dynamics 365 (will cross train from Netsuite, Sage Intacct or SAP/4SHANA). This role sits at the intersection of customer success, technical consulting, and ERP delivery, making it ideal for someone who combines strong technical understanding with the ability to drive customer value and long-term adoption. You will act as the primary technical advisor to customers, helping them optimise platform usage, resolve complex issues, and align their systems with business-critical construction and financial workflows. The Role As a Technical CSM, you will own the technical relationship across a portfolio of enterprise customers, working closely with stakeholders including CFOs, IT teams, system administrators, and commercial leads. You ll play a key role in ensuring customers: Successfully adopt and optimise the platform Maintain strong technical health and performance Align their internal processes with system capabilities Realise long-term value from their investment Key Responsibilities Technical Customer Engagement & Enablement Act as a trusted advisor across customer accounts Understand customer workflows across finance, commercial, and project functions Deliver technical enablement sessions, system health checks, and optimisation reviews Support best-practice configuration aligned to industry use cases Advanced Troubleshooting & Issue Resolution Diagnose and support resolution of complex system and ERP-related issues Analyse logs, system behaviour, and usage patterns to identify root causes Work closely with support and engineering teams on escalations Communicate technical concepts clearly to both technical and non-technical stakeholders Implementation, Upgrades & Integration Support Support ERP implementations, upgrades, and data migrations Assist with UAT cycles, sandbox environments, and release readiness Validate system configurations pre- and post-deployment Ensure integrations and workflows function effectively in live environments Proactive Customer Success & Technical Governance Lead regular customer governance sessions, including: Platform health reviews Usage and adoption analysis Workflow and configuration optimisation Identify gaps in adoption and recommend improvements Align customer technical roadmaps with product evolution Cross-Functional Collaboration Partner with Product, Engineering, Support, and Professional Services teams Advocate for customer requirements and industry-specific needs Support account growth by identifying technical opportunities and risks Data, Insights & Customer Health Monitor platform usage, adoption trends, and technical health indicators Maintain accurate customer data and engagement records Use insights to drive proactive engagement and risk mitigation Skills & Experience Essential Experience in a technical, customer-facing role within SaaS, ERP, or technology environments (e.g. Technical CSM, Solutions Consultant, Implementation Consultant) Strong understanding of ERP systems (experience with Microsoft Dynamics, NetSuite, SAP, or similar) Ability to communicate complex technical concepts to a wide range of stakeholders Strong analytical skills with experience interpreting usage data and system behaviour Experience working cross-functionally with technical and commercial teams Structured, organised approach to managing multiple customer relationships Desirable Experience with construction, engineering, or project-based industries Knowledge of construction financial processes (e.g. project accounting, subcontract management, procurement) Experience supporting enterprise software implementations or upgrades Familiarity with system integrations, APIs, or middleware Exposure to customer success tooling, health scoring, or adoption analytics Why Apply? Work in a high-impact, customer-facing technical role Influence how enterprise customers adopt and scale critical systems Collaborate across product, engineering, and commercial teams Be part of a growing, specialised SaaS environment with strong long-term demand Please apply now to find out more.
Apr 30, 2026
Full time
Customer Success Manager Construction SaaS ERP Dynamics To suit experienced Enterprise CSM with a background in hands on ERP systems configuration and implementation. Location: Mainly remote plus anchor days. Maidenhead, Berkshire. Or mainly remote plus anchor days in Newcastle Upon Tyne office. To suit Southeast, Wider Midlands or North of England based candidate close to Motorway Network. Salary: Circa £65-70K + Bonus OTE 80K Benefits: Fully comprehensive including over average leave, pension input, health and much more. Value Added Recruitment is proud to work with this leading Construction Technology SaaS Vendor and established Great Place to Work, to hire a Customer Success Manager (From previous ERP Technical Background) to support enterprise customers using a leading construction-focused SaaS platform built on Dynamics 365 (will cross train from Netsuite, Sage Intacct or SAP/4SHANA). This role sits at the intersection of customer success, technical consulting, and ERP delivery, making it ideal for someone who combines strong technical understanding with the ability to drive customer value and long-term adoption. You will act as the primary technical advisor to customers, helping them optimise platform usage, resolve complex issues, and align their systems with business-critical construction and financial workflows. The Role As a Technical CSM, you will own the technical relationship across a portfolio of enterprise customers, working closely with stakeholders including CFOs, IT teams, system administrators, and commercial leads. You ll play a key role in ensuring customers: Successfully adopt and optimise the platform Maintain strong technical health and performance Align their internal processes with system capabilities Realise long-term value from their investment Key Responsibilities Technical Customer Engagement & Enablement Act as a trusted advisor across customer accounts Understand customer workflows across finance, commercial, and project functions Deliver technical enablement sessions, system health checks, and optimisation reviews Support best-practice configuration aligned to industry use cases Advanced Troubleshooting & Issue Resolution Diagnose and support resolution of complex system and ERP-related issues Analyse logs, system behaviour, and usage patterns to identify root causes Work closely with support and engineering teams on escalations Communicate technical concepts clearly to both technical and non-technical stakeholders Implementation, Upgrades & Integration Support Support ERP implementations, upgrades, and data migrations Assist with UAT cycles, sandbox environments, and release readiness Validate system configurations pre- and post-deployment Ensure integrations and workflows function effectively in live environments Proactive Customer Success & Technical Governance Lead regular customer governance sessions, including: Platform health reviews Usage and adoption analysis Workflow and configuration optimisation Identify gaps in adoption and recommend improvements Align customer technical roadmaps with product evolution Cross-Functional Collaboration Partner with Product, Engineering, Support, and Professional Services teams Advocate for customer requirements and industry-specific needs Support account growth by identifying technical opportunities and risks Data, Insights & Customer Health Monitor platform usage, adoption trends, and technical health indicators Maintain accurate customer data and engagement records Use insights to drive proactive engagement and risk mitigation Skills & Experience Essential Experience in a technical, customer-facing role within SaaS, ERP, or technology environments (e.g. Technical CSM, Solutions Consultant, Implementation Consultant) Strong understanding of ERP systems (experience with Microsoft Dynamics, NetSuite, SAP, or similar) Ability to communicate complex technical concepts to a wide range of stakeholders Strong analytical skills with experience interpreting usage data and system behaviour Experience working cross-functionally with technical and commercial teams Structured, organised approach to managing multiple customer relationships Desirable Experience with construction, engineering, or project-based industries Knowledge of construction financial processes (e.g. project accounting, subcontract management, procurement) Experience supporting enterprise software implementations or upgrades Familiarity with system integrations, APIs, or middleware Exposure to customer success tooling, health scoring, or adoption analytics Why Apply? Work in a high-impact, customer-facing technical role Influence how enterprise customers adopt and scale critical systems Collaborate across product, engineering, and commercial teams Be part of a growing, specialised SaaS environment with strong long-term demand Please apply now to find out more.
