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Job Title: Sales Manager Contact Centre Location: Banbury (Office Based) Salary: Competitive (DOE) + Bonus Job Type: Full Time, Permanent About the Role We re looking for a driven and results-focused Sales Manager to lead contact centre sales teams across a range of B2B and B2C campaigns. This is a hands-on role, managing performance through Team Leaders and Advisors, ensuring targets are achieved while maintaining a strong focus on customer experience. You ll play a key role in driving sales performance, improving conversion rates, and supporting the growth of a fast-paced, multi-client environment. Key Responsibilities Lead and manage contact centre sales teams through Team Leaders Drive performance across KPIs including revenue, conversion and activity Support and coach Advisors to maximise sales performance Monitor and improve pipeline, productivity and conversion rates Work closely with clients, providing updates and performance insights Analyse MI and performance data to identify trends and improvements Ensure quality, compliance and customer standards are maintained Support recruitment, onboarding and training of new sales staff Contribute to campaign optimisation and continuous improvement Requirements Minimum 6 months experience in a Sales Manager or similar leadership role Experience within a contact centre or high-volume sales environment Strong understanding of sales KPIs and performance management Commercially aware with a target-driven mindset Confident working with data, reporting and performance metrics Experience managing or mentoring team members Skills Strong leadership and coaching ability Excellent communication skills Results-driven and highly motivated Customer-focused approach Organised and able to work in a fast-paced environment What You ll Get Competitive salary (DOE) + bonus Career progression within a growing business Supportive and high-energy team environment If you re a motivated sales leader looking to take the next step in your career, we d love to hear from you

Job Title: Contact Centre Operations Manager Location: Banbury (Office Based) Salary: (DOE) + Bonus Job Type: Full Time, Permanent About the Role We re looking for an experienced Operations Manager to oversee multiple contact centre teams across sales and customer service campaigns. This is a hands-on role, managing performance through up to 10 Team Leaders, ensuring strong delivery across KPIs, customer experience, and operational efficiency. You ll play a key role in driving results within a fast-paced, multi-client environment. Key Responsibilities Manage and develop multiple teams through up to 10 Team Leaders Own performance across KPIs, SLAs, quality and customer outcomes Drive a strong balance between commercial performance and customer experience Analyse MI and performance data to identify trends and improvements Coach and support Team Leaders to maximise team performance Work closely with clients, providing updates and performance insights Support recruitment, onboarding and training of new staff Ensure processes, compliance and quality standards are maintained Assist with workforce planning and resource allocation Support delivery of new campaigns and operational improvements Requirements Proven experience in a Contact Centre Operations Manager (or similar) role Experience managing multiple Team Leaders (ideally up to 8 10) Strong commercial background and performance-driven mindset Experience within sales and/or customer service contact centres Track record of improving KPIs, productivity and team performance Confident working with data, reporting and client communication Skills Strong leadership and coaching ability Customer-focused approach Commercially aware and target-driven Organised and able to manage multiple priorities Confident communicator with strong stakeholder skills What You ll Get Competitive salary (DOE) Performance bonus Career progression within a growing business Supportive, fast-paced working environment If you re an experienced contact centre leader used to managing through Team Leaders and driving performance at scale, we d love to hear from you.